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Everything! Support team you can actually speak to would be awesome
What needs to change to make the company culture better?
Ability to resolve issues with anyone but you can't reach support EVER!
Why do you feel undervalued and what would make you feel better about your compensation?
Enough pay to compensate cost of driving to customer address for those that think tipping is only something a canoe does
What does the leadership team need to get better at?
You can't talk to anyone when you need help. Customers are able to bypass age verification for alcohol and tobacco purchases which puts everyone at risk
What's going wrong and how can it be improved?
No way to check id till after order it's picked up, after several days a response from support via email will indicate one thing but they actually do something diff, are deceptive about pay, the list goes on
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