Favor Employee Reviews
Out of 111 Favor employee reviews, 61% were positive. The remaining 39% were constructive reviews with the goal of helping Favor improve their work culture. The Operations team, with 55% positive reviews, reports the best experience at Favor compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 60% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Response times are quick and feedback is quick as well.
Never met or spoke to them
I like the fact that they were able to provide an in person session
Is there very helpful any problem that arises that if you get out of it and have them fix it is very nice
Man if u lead the team rises
What does the leadership team need to get better at?
Caring about their runners especially in these elements.
Communication would be good and open to receive too.
Review from Customer Support Dept
"Leadership" are a handful of trainers who could frankly be replaced with an auto response VI for the same effect.
Stop bragging about "success" and do some work. Get runners on payroll and avoid canceled orders because drivers see the disadvantage of the failed "work-for-tips" system
Paying there workers for there work
What is the best part about your compensation package?
I don't know what that is
Well I hope to one day use it
Paid weekly and also have funds available that same day
I can't tell you I didn't know I had one
I don't think we have that
Why do you feel undervalued and what would make you feel better about your compensation?
Fairness and transparency in payment.
Review from Customer Support Dept
If I drive 15 minutes to pick up and order, and when I get there, the order has mysteriously already been picked up, I should be compensated for my time and miles. Instead, I got screwed and support said it wasn't favor's "policy" to pay for incomplete orders.
More pay, less runners. Period
Again the payouts are sickening after 10 hrs of driving in the most extreme heat.
Because ive been with them a long time and giving my all for them to screw up simple things as earnings! Plus obviously couldnt keep count of calls being sent to the employee! I'm done!
Review from Customer Support Dept
What are some of the best things about your team?
Just from the two gentlemen I met during the 101 session they are so full of exuberance and energy
Did the fun they live life they're very intelligent they love helping people
We don't play we grind
They are very efficient and fast on everything
They answer when I need help
What do your coworkers need to improve and how could you work together better?
Communication with their customers on the road
Not willing to work there anymore to avoid unnecessary issues that should'nt have been!
Review from Customer Support Dept
Communication, availability, runner support, respect
Review from Customer Support Dept
Everything! Support team you can actually speak to would be awesome
Review from Operations Dept
What is most positive about the culture and environment at your company?
Everyone gets along well. And there's always fun things to do beside work.
Interaction with the customers daily
Mainly the fact that they seem not to judge
The atmosphere of all the people liking our service.
Everyone is helpful and friendly. They love to meet up outside of work.
Review from Customer Support Dept
What needs to change to make the company culture better?
Better investigative process, answering emails.
Orders should be steady. My average favor takes more than an hour to complete either bcuz of the merchant or the customer or both.. then when you have to climb 4 flights of stairs after all that and you get paid 4$ you wanna quit
Ability to resolve issues with anyone but you can't reach support EVER!
Review from Operations Dept
What did you like most about the interview process?
Hr was understanding and very trusting. They told the truth and answered all my questions.
The fact that we were able to actually show up in person I am a brick-and-mortar type individual and love meeting new people and being able to represent myself
They knew I was not messing around when I applied
I like that the interview was one on one
Review from Customer Support Dept
I felt super comfortable with the questions
What would you improve about your company's interview process?
Learn to tell people how much money we will work
What makes you most happy at work?
Happy customers, always. Daily interactions
When fuel prices didn't drain us and use our entire payout to fill up
Always meeting new people that is the best part of my day
When a customer tips well. Since that is the only way i can feed myself.
Freedom and the work force
What's going wrong and how can it be improved?
That's on the management team. I have decided to leave Favor for these reasons!
Review from Customer Support Dept
No way to check id till after order it's picked up, after several days a response from support via email will indicate one thing but they actually do something diff, are deceptive about pay, the list goes on
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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