First Data Merchant Services Company Culture
First Data Merchant Services Culture
This score is derived from employee ratings & reviews2.8/5
First Data Merchant Services' Overall Culture is rated D+
Top Rated Culture Dimensions
Meetings
C+Diversity
CEnvironment
C-Outlook
C-Work Culture
C-First Data Merchant Services CEO
Bottom 20%Bottom 20% of Similar Size Companies on Comparably
Frank Bisignano
60 /100
See More
Diversity at First Data Merchant Services
Bottom 40%Bottom 40% of Similar Size Companies on Comparably
C
Diverse employees at First Data Merchant Services have rated Manager, Meetings, and Perks And Benefits as the highest categories they have scored
Women at First Data Merchant Services
Bottom 20%Bottom 20% of Similar Size Companies on Comparably
D
Women at First Data Merchant Services have rated Manager, Perks And Benefits, and Work Culture as the highest categories they have scored
First Data Merchant Services eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 35%Bottom 35% of Similar Size Companies on Comparably
Recommend to a Friend?
-14
First Data Merchant Services employees are -14% more likely to recommend First Data Merchant Services as a great place to work
| 36% | Promoters |
|---|---|
| 14% | Passives |
| 50% | Detractors |
Working at First Data Merchant Services
Working at First Data Merchant Services is rated below average by 17 employees, across various culture dimensions. First Data Merchant Services employees rate Meetings highest among all categories, and think that Retention and Compensation have the most room for improvement, putting First Data Merchant Services’s culture in the Bottom 25% compared to similar sized companies on Comparably and in the Bottom 30% compared to other companies in Atlanta. See below in detail how working at First Data Merchant Services was rated by employees.
Overall Company Culture at First Data Merchant Services
D+
Overall Company Culture at First Data Merchant Services is rated D+
Last updated months ago
Bottom
25%
First Data Merchant Services ranks in the Bottom 25% of other companies on Comparably with for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterFirst Data Merchant Services Employee Reviews
Out of 32 First Data Merchant Services employee reviews, 59% were positive. The remaining 41% were constructive reviews with the goal of helping First Data Merchant Services improve their work culture.
| Positive Reviews | 59% |
|---|---|
| Constructive Feedback | 41% |
Positive Reviews From First Data Merchant Services Employees
- What do you like best about the leadership team?transparency honesty rewards quick smart
- What are some of the best things about your team?cultural, team work, personailitys, laughing
- What makes you most happy at work?team, perks, people, clothes, HR
Constructive Feedback From First Data Merchant Services Employees
- Why do you feel undervalued and what would make you feel better about your compensation?more pay would be nice for sure
- Why do you feel undervalued and what would make you feel better about your compensation?A bigger paycheck in my account
- What needs to change to make the company culture better?Negative culture with bureaucratic ways
First Data Merchant Services Company Information
First Data Merchant Services Company Overview
First Data Merchant Services
First Data Merchant Services Mission, Vision & Values
First Data Merchant Services Mission & Values
At First Data, we’re a client-focused global company, providing the best technology solutions that help millions of merchants and financial institutions grow their business. As we help our clients grow, we also help communities and economies grow by enabling easier, faster and more secure commerce.
| Headquarter | 5565 Glenridge Connector NE, Suite 2000 Atlanta, GA 30342 United States of America |
|---|---|
| Website | www.firstdata.com |
| Company Status | Public |
| Stock | FDC |
| Jobs | www.firstdata.com/en_us/about-first-data/careers-home.html |
First Data Merchant Services Employees
17 employees at First Data Merchant Services have reviewed First Data Merchant Services across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 17 First Data Merchant Services employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at First Data Merchant Services are mostly dissatisfied with their total compensation at First Data Merchant Services, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at First Data Merchant Services are generally satisfied with their team. 17 Participants grade the quality of their coworkers a C-. The majority believe the meetings at First Data Merchant Services are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at First Data Merchant Services believe the environment at First Data Merchant Services is positive. Most Participants believe the pace of work at First Data Merchant Services is extremely fast. About 84% of the employees at First Data Merchant Services work 8 hours or less, while 8% of them have an extremely long day - longer than twelve hours.
Overall, the employees at First Data Merchant Services are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining First Data Merchant Services - Employee Onboarding
The prevailing opinion from employees about joining First Data Merchant Services is that the company was unprepared on their first day. First Data Merchant Services employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
First Data Merchant Services KPIs and OKRs
At First Data Merchant Services 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of First Data Merchant Services' KPIs and OKRs is essential for its success. Out of 4 First Data Merchant Services employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 2 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
First Data Merchant Services CEO & Leadership
First Data Merchant Services CEO - Frank Bisignano
60 /100
Frank’s approval rate is lower compared to CEOs at similar sized companies, putting Frank in the Bottom 20% of all CEOs of similar-sized companies on Comparably, and in the Bottom 25% compared to CEOs of all other companies in Atlanta. Frank Bisignano’s employees rank First Data Merchant Services in the Top 50% for Meetings, in the Bottom 35% for Environment, and in the Bottom 35% for Outlook. Bisignano is generally unpopular with First Data Merchant Services employees, but ranks especially low with Caucasian employees. However, Male employees have a slightly more favorable view of the CEO.
First Data Merchant Services Leadership
The First Data Merchant Services Executive Team is rated a “D” and led by CEO Frank Bisignano, Director Financial Institution Partner Development Ben Miles, and Director Operations BAMS Service Liaison Mindi Flook
Frank Bisignano CEO / President
Frank Bisignano serves as the CEO / President of First Data Merchant Services.
Ben Miles Director Financial Institution Partner Development
Ben Miles serves as the Director Financial Institution Partner Development of First Data Merchant Services.
Mindi Flook Director Operations BAMS Service Liaison
Mindi Flook serves as the Director Operations BAMS Service Liaison of First Data Merchant Services.
Paul Asaban Regional Sales Director
Paul Asaban serves as the Regional Sales Director of First Data Merchant Services.
Keith Oliva Vice President of Finance and Operations
Keith Oliva serves as the Vice President of Finance and Operations of First Data Merchant Services.
Karen Feliciano Vice President of Operations
Karen Feliciano serves as the Vice President of Operations of First Data Merchant Services.
James Palmiotto Vice President SMB Sales Strategy & Operations
James Palmiotto serves as the Vice President SMB Sales Strategy & Operations of First Data Merchant Services.
Matthew Oshea VP of Western Division Sales
Matthew Oshea serves as the VP of Western Division Sales of First Data Merchant Services.
Jim Badoyen VP Sales
Jim Badoyen serves as the VP Sales of First Data Merchant Services.
First Data Merchant Services Salaries
How much does First Data Merchant Services pay?
How much do people at First Data Merchant Services get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at First Data Merchant Services is $125,105, or $60 per hour, while the estimated median salary is $175,658, or $84 per hour.
At First Data Merchant Services, the highest paid job is a General Counsel at $273,630 annually and the lowest is an Admin Assistant at $35,218 annually. Average First Data Merchant Services salaries by department include: Business Development at $132,879, IT at $96,056, Customer Support at $52,098, and Finance at $161,569. Half of First Data Merchant Services salaries are above $175,658.
15 employees at First Data Merchant Services rank their Compensation in the Bottom 20% of similar sized companies in the US (based on 49 ratings) while 13 employees at First Data Merchant Services rank their Perks And Benefits in the Bottom 30% of similar sized companies in the US (based on 16 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $80k | $80k | 1st Percentile |
20th Percentile $126k | $126k | 20th Percentile |
40th Percentile $172k | $172k | 40th Percentile |
60th Percentile $230k | $230k | 60th Percentile |
80th Percentile $267k | $267k | 80th Percentile |
100th Percentile $344k | $344k | 100th Percentile |
$125,105*
Average Compensation
$175,658*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
First Data Merchant Services Salaries by Department
Diversity & Inclusion at First Data Merchant Services
Diverse employees at First Data Merchant Services score the company 76/100 across various culture categories, placing First Data Merchant Services in the Bottom 40% of companies on Comparably with for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at First Data Merchant Services across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
First Data Merchant Services PTO
First Data Merchant Services' PTO and Vacation policy typically gives 15-20 days off a year. Paid Time Off is First Data Merchant Services' most important benefit besides Healthcare when ranked by employees, with 67% of employees saying it is the most important benefit. First Data Merchant Services' benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
First Data Merchant Services Careers
First Data Merchant Services Jobs
No Recent Jobs found for First Data Merchant Services on Comparably
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H1B Visa
In 2019, First Data Merchant Services applied for 27 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
27
Total Applied
H1B Applications Outcome
- 100% Granted (27 out of 27)
- 0% Denied ( out of 27)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 27)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 27)
This data was calculated using publicly sourced data from OFLC Performance Data
Let First Data Merchant Services Know You Want To Work There
Overview of Candidates Interested in First Data Merchant Services on Comparably
Candidates By Department
All Industries | 75% | |
|---|---|---|
Finance | 25% |
Candidates By Location
Trenton | 25% | |
|---|---|---|
Omaha | 25% | |
Hagerstown | 25% | |
Atlanta | 25% |
Frequently Asked Questions regarding First Data Merchant Services
What is First Data Merchant Services address?
First Data Merchant Services location is at 5565 Glenridge Connector NE, Suite 2000
Who is the CEO of First Data Merchant Services?
First Data Merchant Services CEO is Frank Bisignano, their score by employees is 60
What is First Data Merchant Services eNPS?
The eNPS for First Data Merchant Services is -14
What is the salary for Director of Engineering in First Data Merchant Services?
Director of Engineering average salary in the US is 178k
What are the salaries in the IT in First Data Merchant Services?
The average salaries for IT in First Data Merchant Services is 96k
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