Fossil Group FAQs

iOS: You can unpair your watch by performing a Factory Reset from the Settings menu on your watch. For instructions on how to perform a factory reset, go to "HOW DO I RESET MY SMARTWATCH TO FACTORY SETTINGS?"

ANDROID: You can unpair your watch by selecting your watch from the Settings menu in the Wear OS by Google App on your phone. Once you have selected your watch, tap the Unpair Watch button at the bottom of the screen

To learn more about your watch, including setting the time and/or date, click on the corresponding link below to download a PDF of a specific brand's watch instructions in the language of your choice.

To view PDF files, you will need Adobe Acrobat Reader. To download the latest version of Adobe Acrobat Reader click here. It is available at no charge from Adobe.

Click Below to download the watch instructionsPDF:

CARING FOR YOUR MICHAEL KORS JEWELRY

Great care and attention to detail has been used to design and create every piece ofMichael Kors jewelry. Each piece of sterling silver jewelry is finely crafted from 925 sterlingsilver with rhodium, 14K yellow gold and 14K rose gold plating. Some pieces incorporatenatural gemstones and cubic zirconia accents. Michael Kors also offers jewelry craftedfrom non-precious metals, with semi-precious and non-precious accents.

To prolong the life and beauty of your jewelry, follow these tips.

WEARING

Regular wear and exposure to dust, perspiration, household cleaning products, cosmetics,sunlight, extreme heat and other natural elements can dull the brilliance of gemstones andprecious metals over time. Rhodium, 14K yellow gold, and 14K rose gold plating can helpto protect against tarnishing on sterling silver jewelry.

Use perfume, hair spray and other cosmetics prior to putting on your jewelry.

Remove jewelry before washing hands, showering, exercising or sleeping.

Do not wear your jewelry in salted or chlorinated water.

Most natural gemstones have been subject to an enhancement process or treatment(e.g. heating, oiling, diffusion, waxing, etc.), which may not be permanent and mayrequire special care. See careinstructions below.

Never expose gemstones to hot water or chemicals.

Avoid wearing jewelry during rigorous activity where excessive friction and contact withhard surfaces is possible, as this may cause permanent scratches or damage.

Check all fastenings and settings regularly to ensure they are secureand in workingorder to avoid scratches, dents or loss of stones orentire jewelry.

CARE

A soft cloth can be used to remove fingerprints and maintain the brilliance of your MichaelKors jewelry. If necessary, your jewelry can be cleaned by gently rinsing in warm water anddried with a soft cloth. We do not recommend using ultrasonic cleaners due to thedelicatenature of gemstones.

STORING

Store your jewelry in a clean, dry place away from natural sunlight and heat. The MichaelKors care pouch included with your jewelry will help protect against scratching andtarnishing.

By resetting your watch to the factory settings, you will erase all data stored on the smartwatch. This data cannot be restored. Data includes your active notifications and cards, fitness data, any installed third party apps, and any data they have stored, system settings, and preferences. The data stored in your Google Account, however, is not affected. Resetting your watch will not factory reset your phone or tablet.

To reset to factory settings, follow these steps:

Press the middle pusher button to power up display.

Press the middle pusher button to enter app menu.

Scroll and tap on Settings.

Tap on System.

Tap on Disconnect & Reset.

Tap the checkmark to confirm.

While the watch is resetting, access the Bluetooth settings on your phone and remove the watch from the list

After you reset your watch to factory settings, you need to pair your smartwatch with your phone again.

WHAT IS COVERED AND FOR HOW LONG?

Fossil Group, Inc. (Fossil) warrants that this Fossil product and accessories included in the packaging with the product (the Product) are free from defects in material and workmanship under normal use for the period commencing upon the date of purchase and continuing for two years. This is a voluntary manufacturers warranty. It provides rights separate to rights provided by consumer law, including, but not limited to those relating to non-conforming goods. Fossils limited warranty benefits are in addition to, and not instead of, rights provided by consumer law.

WHAT IS NOT COVERED?

UNINTERRUPTED OR ERROR-FREE. Fossil does not warrant that the operation of the Product will be uninterrupted or error-free. Fossil is not responsible for damage arising from failure to follow instructions relating to the Products use.

NORMAL WEAR AND TEAR. Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage.

CASE AND CRYSTAL (IF APPLICABLE). Fossil does not warrant cases or crystals.

BRACELET. Fossil does not warrant bracelets or straps.

BATTERIES. Only rechargeable batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that leak are covered by this Limited Warranty. Non-rechargeable batteries are not covered under this Limited Warranty.

SOFTWARE. This Limited Warranty does not cover software embedded in the product and the services provided by Fossil to owners of the Product. Refer to the license agreement accompanying the software and the Fossil services terms of use for details of your rights with respect to their use.

ABUSE & MISUSE. Defects or damages that result from:

a) Improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks or scratches, etc.) to the surface of the Product resulting from misuse;

b) Contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food;

c) Use of the Product for commercial purposes or subjecting the Product to abnormal usage or conditions; or

d) Other acts which are not the fault of Fossil, are excluded from coverage.

USE OF NON-FOSSIL PRODUCTS. Defects or damage that result from the use of non-Fossil branded or certified products, accessories or software or other peripheral equipment are excluded from coverage.

ALTERED PRODUCTS. Product with:

a) Serial numbers or production date codes or other tracking marks that have been removed, altered or obliterated;

b) Broken seals or that show evidence of tampering or access by non-authorized dealers or repair centers; are excluded from coverage.

PRODUCTS FROM UNAUTHORIZED SELLERS. Products that are not purchased from an authorized Fossil retailer are excluded from coverage.

COMMUNICATIONS SERVICES. Defects, damages, or the failure of Products due to any communication service or signal you may subscribe to or use with the Products is excluded from coverage.

WHAT ARE FOSSILS OBLIGATIONS?

During the applicable warranty period, provided the Product is sent in for service in accordance with the terms of this Limited Warranty, Fossil will repair, replace, or refund the purchase price of the Product, at Fossils sole option, without charge. Fossil may, at its sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product, or may replace the Product with a rebuilt, reconditioned or new Product. All replaced Products will be warranted for a period equal to the remainder of the original Limited Warranty on the original Product or for ninety (90) days, whichever is longer. All replaced Products, parts, components, boards and equipment shall become the property of Fossil. Except to the extent expressly allowed by applicable law, transfer or assignment of this Limited Warranty is prohibited.

WHAT MUST YOU DO TO OBTAIN WARRANTY SERVICE?

To obtain service under this Limited Warranty, you must return the Product to an authorized service facility in an adequate container for shipping, accompanied by the sales receipt or comparable proof of sale showing the original date of purchase, the serial number of the Product and the sellers name and address. If Fossil determines that any Product is not covered by this Limited Warranty, you must pay for all parts, shipping, and labor charges for the repair or return of such Product.

No data, software or applications added to your Product will be reinstalled. You should keep a separate backup copy of any contents of the Product before delivering the Product to Fossil for warranty service, as some or all of the contents may be deleted or reformatted during the warranty service.

If you are located in the US, please click here to create a repair request.

WHAT ARE THE LIMITS ON FOSSILS LIABILITY?

THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, TERMS OR CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, AS TO ANY MATTER WHATSOEVER, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS OR A PARTICULAR PURPOSE, ACCURACY, SATISFACTORY QUALITY, TITLE AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED BY FOSSIL. FOSSIL SHALL NOT BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES OR LIABILITIES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE SALE OR USE OF THIS PRODUCT, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY, OR ANY OTHER THEORY, EVEN IF FOSSIL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY LIMITED REMEDY SPECIFIED HEREIN IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. FOSSILS ENTIRE LIABILITY SHALL BE LIMITED TO REPLACEMENT OR REPAIR OR RETURN OF THE PURCHASE PRICE PAID, AT FOSSILS SOLE OPTION.

SOME COUNTRIES, STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY BE LIMITED IN THEIR APPLICATION TO YOU. WHEN IMPLIED WARRANTIES MAY NOT BE EXCLUDED IN THEIR ENTIRETY, THEY WILL BE LIMITED TO THE DURATION OF THE APPLICABLE WRITTEN LIMITED WARRANTY. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS THAT MAY VARY DEPENDING ON THE LOCAL LAW. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.

FOSSIL MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY SOFTWARE OR EQUIPMENT USED IN CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE PRODUCT, WHETHER SUCH THIRD PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT OR DISTRIBUTED BY FOSSIL OR OTHERWISE. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT.

Nothing in the Product instructions or information shall be construed to create an express warranty of any kind with respect to the Products. No agent, employee, dealer, representative or reseller is authorized to modify or extend this Limited Warranty or to make binding representations or claims, 5 whether in advertising, presentations or otherwise, on behalf of Fossil regarding the Products or this Limited Warranty. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state or country to country.

FOR AUSTRALIAN CUSTOMERS: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

MODIFICATION OF SOFTWARE

FOSSIL IS NOT LIABLE FOR PERFORMANCE ISSUES OR INCOMPATIBILITIES CAUSED BY YOUR EDITING OF REGISTRY SETTINGS, OR YOUR MODIFICATION OF OPERATING SYSTEM SOFTWARE. USING CUSTOM OPERATING SYSTEM SOFTWARE MAY CAUSE YOUR PRODUCT TO WORK IMPROPERLY.

CLICK BELOW TO DOWNLOAD FOSSIL Q WARRANTY BOOKLET PDF:

If display is off (watch is asleep but still powered on), follow these steps:

Press the middle pusher button to power up display.

Press the middle pusher button to enter app menu.

Scroll and tap on Settings.

Tap on System.

Swipe up and tap Power Off.

Tap the checkmark to confirm.

If display is on, follow these steps:

Press the middle pusher button to enter app menu.

Scroll and tap on Settings.

Tap on System.

Swipe up and tap Power Off.

Tap the checkmark to confirm.

If your hybrid smartwatch is not syncing the proper time from your smartphone, please follow the steps below to resolve this.Most importantly, please calibrate your watch to 12:00 in steps 6 and 8.

Go into the Connected app

Tap the bars at the top-left

Tap My Devices

Tap your connected device

Tap Calibrate

In your phone, use the buttons to move the hour hand on your watch to point up (like in the picture in your app)

Tap Next

In your phone, use the buttons to move the minute hand on your watch to point up (like in the picture in your app)

Tap Next

If your watch has a sub-eye, use the buttons to move the sub-eye hand on your watch to point up (like in the picture in your app)

Tap Next

Tap OK

To learn more about your watch, including setting the time and/or date, click on the corresponding link below to download a PDF of a specific brand's watch instructions in the language of your choice.

To view PDF files, you will need Adobe Acrobat Reader. To download the latest version of Adobe Acrobat Reader click here. It is available at no charge from Adobe.

Click Below to download the watch instructionsPDF:

The range of the wireless Bluetooth connection between your phone and your smartwatch can vary greatly depending on the environment. In general, you should have at least 10 meters (or 30 feet) of connectivity. Your smartwatch can also use your home Wi-Fi network for connectivity in any areas covered by your home network.

Have a leather product, sunglasses, jewelry product or activity tracker not serviced by the Fossil Group online? Check the menu below for helpful information:

Click here for help with leather products

Click here for help with sunglasses

Click here for help with jewelry

Click here for help with activity trackers

Your watch uses the notification settings you have for each app on your phone.

If your app vibrates or makes a sound for notifications on your phone, your watch will vibrate. If your app doesnt vibrate or make a sound for notifications, your watchwon'tvibrate but youll still see a card on your watch.

Your Hybrid Smartwatch has not yet been put in pairing mode.

On your phone, download and install the App from the App Store or Google Play store. Follow the instructions to set up an account.

To put your watch in pairing mode, press and hold the middle button of your watch until it vibrates 3 times. The watch hands will animate.

The app will walk you through the process of connecting and setting up your Hybrid Smartwatch.

Make sure you have been through Sleep onboarding to set up your tracking. You can reset your tutorial by checking HOW DO I RESET TUTORIALS in case you dismissed them when first setting up your device.

Next, ensure your device is on, has a full battery, and is connected to the app. To sync, go into your Sleep screen and pull down to start the syncing process.

Your watch allows you to track toward a preset or custom goal of your choice. Creating goals can help you build healthy habits, like drinking water or getting exercise.

If your watch is paired with an Android phone and has Wi-Fi, your watch can automatically connect to saved Wi-Fi networks when it loses the Bluetooth connection with your phone. This lets your watch and phone to automatically stay synced at any distance over the Internet. That way, you can get notifications and use voice search on your watch throughout your home and work even when you leave your phone in a different room.

Press the middle pusher button to power up display.

Press the middle pusher button to enter app menu.

Scroll and tap on Settings.

Tap on Connectivity.

Tap on Wi-Fi.

Tap on Wi-Fi off, to turn it on. When on, the Wi-Fi should say Automatic.

If Wi-Fi is set to Automatic, your watch will automatically connect to any known, available network when your watch does not have a Bluetooth connection to your phone.

Tap on Add network.

Scroll to find your network, and tap.

Power on phone and start Wear OS by Google app.

Tap Enter on phone to complete password entry.

Enter password on phone.

Choose your country below[ ]

After filling out a repair request through our repair site, you will ship your package to:

FG Services - (Your RP repair number here)10615 Sanden DriveDallas, TX 75238

If you are in Canada, please click here.

On a piece of paper, please include the following information in your package for each product:

Order #: Your RP repair numberStyle #: The style number of your watch, if knownRepairs summary: A list of what needs to be repaired or what issue(s) you are experiencingYour return address: The address to which your watch should be shipped after repairs are complete

Before shipping, be sure to review the following:

DO NOT send cash, check, or postal order. If payment is required, you will receive an email with details to process your credit card payment.

DO include a copy of proof of purchase (receipt, online order confirmation, bank statement showing the original transaction or a stamped and dated warranty book) in the package. This is required for warranty repairs.

DO include the product(s) in need of repair/service. EACH product needs a separate repair request; however, you may include more than one product in a single shipment to us. Products will be returned separately.

DO pack your product securely to prevent damage.

DO NOT send your product in the manufacturer packaging. Your packaging will NOT be returned.

DO ship your package insured and by a traceable method. FG Services is not responsible for products lost or damaged during transit.

Yes, your smartwatch has alarm functionality. To set an alarm, press the watch's button to open the apps menu and select Alarm from the list of applications.

Be sure that the app you have selected to receive notifications for has the settings configured.

In instances where a contact stored has two different names e.g. John H and John Hart, make sure both are included.

iOS: In the Wear OS by Google App, tap Pair with a new wearable and follow the on-screen instructions.

ANDROID: In the Wear OS by Google App, tap Pair with a new smartwatch and follow the on-screen instructions.

Start your repair request by clicking on your country below. We recommend using a Google Chrome browser. If your country is notpresent, then click here.

US

Canada

UK

France

Germany

Read on if you need assistance filling out your repair request.

STEP 1: SELECT YOUR PRODUCT

Select your product category (watch, hybrid smartwatch, or touchscreen smartwatch).

Select your product brand.

Enter the style number of your product (typically located on the back of the watch, e.g. ES1234 or FTW1234).

Confirm if your product is under warranty. For the warranty to be valid, you will be required to include a copy of your proof of purchase.

STEP 2: SELECT YOUR REPAIRS

Select your required repair services and review the estimated total for the repair (you don't have to pay until after we appraise it in person).

Include any additional comments in the text box.

STEP 3: ENTER YOUR INFORMATION

Enter your email and return shipping details so we can keep you updated and return your product to the right place.

Verify the details of your repair request.

STEP 4: SEND YOUR PRODUCT

Print out the shipment form. This has our shipping address as well as instructions on what to include in the package.If you are having trouble accessing the shipment form, please click here.

Ship your product to our expert technicians.

WHAT'S NEXT?

Keep a record of the tracking number for your package.

You will receive an email once your product has been logged into our system.

If the watch is able to be repaired and the repair has a cost, we'll send you an email with the quote once your product is evaluated. You can then pay online.

If you are not located in the US, Canada, UK, France or Germany:

Should you require work under warranty, please contact and send in the followingto the authorized international service center closest to you.

Your watch

A copy of your sales receipt and/or the warranty booklet with dealer stamp

A description of the problem

Click here to find a service center near you (select your brand at the top right-hand corner).

For service work that is not covered under this warranty, the charges will be dependent on the watch style and type of work requested. These charges are subject to change.

Do not send original packaging, as the packaging will not be returned. FG Services highly recommends you insure your parcel and adequately protect the watch during shipment. FG Services is not responsible for product lost or damaged during shipment.

If your watch has stopped functioning properly, first trychanging the battery. If it is still not functioning after changing the battery, then it will need to be sent into our service center for inspections. To do so, fill out a repair request through the repair site here.By entering your product details, you will receive an estimated cost, warranty details, and instructions for how to ship your watch into our service center.

For best results, please access our repair site using a Google Chrome browser. You can read more about the repair process here.

Most notifications you see on your phone will also show up on your watch. These include notifications for missed calls, texts, event reminders, and more. When you get a notification, your watch will only vibrate (i.e. it will not make any sounds).

Skagen Two (2) Year International Warranty

The Skagen Two (2) Year Limited Warranty is a voluntary manufacturers warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. Skagens limited warranty benefits are in addition to, and not instead of, rights provided by consumer law.

Your Skagen watch is warranted by Fossil Group, Inc* for a period two (2) years from the original date of purchase under the terms and conditions of this warranty. The Skagen warranty covers materials and manufacturing defects. A copy of the receipt or dealer stamp in the warranty booklet is required for proof of purchase.

During the warranty period the watch movement, hands and dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of component and labor charges, if it proves to be defective in material or workmanship under normal use.

In case of replacement, Skagen cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. The warranty for the replacement watch ends two (2) years from the date the replacement watch is received.

This Warranty Does Not Cover:

Any defects in materials and workmanship of battery, case, crystal, strap or bracelet; including plating on the case and/or bracelet.

Damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging.

Water damage if care instructions for the products water resistance level (as marked on the product) were not followed.

Products that are not purchased from an authorized Skagen retailer.

This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized Skagen sales or services agents, unauthorized service, or other factors not due to defects in materials or workmanship. The warranty is void if the serial numbers or product date codes or other tracking marks have been removed, altered or obliterated.

The foregoing warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non- infringement, all of which are expressly disclaimed by Skagen. Skagen shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if Skagen has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. Skagens entire liability shall be limited to replacement or repair of the purchase price paid, at Skagens sole option.

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.

FOR AUSTRALIAN CUSTOMERS: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Requesting Warranty and Other Watch Repair

To create a repair request, please Click here

MANUFACTURER:Fossil Group, Inc.Headquarters:901 S. Central ExpresswayRichardson, Texas 75080United States of Americawww.fossilgroup.com

EUROPEAN AUTHORIZED REPRESENTATIVE:Fossil Europe B.V.Terborgseweg 1387005 BD DoetinchemThe Netherlands

SWISS DISTRIBUTOR:Fossil Switzerland GmbHRiehenring 1824058 BaselSwitzerland

WATER RESISTANCE

Touchscreen Smartwatches with no ATM indication:

If your watch has a heart rate sensor, it is Swimproof. See Figure 1:

In addition to being water resistant up to 30M, your device passes a 10,000-stroke swim test and can be worn while swimming in shallow water. Microphone and touchscreen may not work properly while the watch is in water or not completely dry.

services.fossilgroup.com

Figure 1

If your watch does not have a heart rate sensor, it is not water resistant and should not be worn swimming or bathing. See Figure 2.

Figure 2

CHARGING

Even small amounts of sweat or moisture can cause corrosion of the electrical contacts when connected to a charger. Corrosion can prevent charging and data transfer. To prevent damage to your device:

Wipe the device using a damp cloth.

Wipe it dry.

Allow the device to dry completely before charging.

In order to ensure water does not enter the watch and cause damage to it, please follow the instructions listed below:

Do not adjust the crown while the timepiece is in contact with water.

For timepieces with pusher-enabled functionality, do not engage the function underwater.

Exposure to extreme atmospheres is not recommended (i.e. hot water, saunas or steam rooms).

Avoid exposure to water moving with force (i.e. water running from a faucet, ocean waves or waterfalls).

Avoid long exposure to salt water. After contact with salt water, rinse watch under tap water and wipe dry with a soft cloth.

Visit for additional information about your device and how it works.

Hybrid Smartwatches:

See caseback for water resistance rating. The water resistance rating provides guidelines for appropriate water-related exposure to avoid damage to internal watch components. Exposure to hot water is not recommended.

3 ATM

A depth rating of 3 ATM will withstand splashes in water. Your watch should not be worn swimming or bathing.

5 ATM

A depth rating of 5 ATM is wearable while swimming in shallow water. Do not wear bathing, snorkeling or scuba diving.

Only select models allow you to change the vibration strength.

To change vibration strength, tap the Navigation Menu icon lines in the upper left of the screen to open the navigation menu and scroll to Settings. Tap "Vibration Strength" and select Light, Medium, or Strong.

You should make sure your device battery has power and your device is connected properly to the app. Your app must be running in the background for notifications to properly work. If the problem persists you may unpair your device from the phone and pair it again. If you are wearing another smartwatch device that is receiving notifications (e.g. Apple Watch, Pebble, etc.), the notification may not always go to both devices, and can in some cases only go to one of the devices, but not the other.

To change your password, go to Settings and click "My Profile." Tap on Reset Password" and use the keyboard to enter your new password. Confirm your password and tap Confirm.

Your battery will last up to 24 hours, depending on usage.

To maximize the battery life of your watch, try the following tips:

TRY CHANGING TO A DIFFERENT WATCH FACE

Some watch faces, especially those with animations or interactive abilities and brighter colors, use up more battery life than others.

ADJUST SCREEN BRIGHTNESS

The brighter your watch screen, the more battery your watch will use. Turn down your watch screen brightness to save more battery power.

TURN OFF NOTIFICATIONS YOU DON'T WANT

Turning off notifications can save your battery.

See "HOW DO I BLOCK NOTIFICATIONS?" to learn how to block notifications.

TURN ON THEATER MODE

Turn off the display and notifications by turning Theater mode on temporarily.

See "HOW DO I USE THEATER MODE?" to learn how to turn on theater mode.

UNINSTALL APPS

If you recently installed an app and notice that your battery is draining faster than normal, try uninstalling that app. To uninstall an app on your watch, you need to uninstall the app from the phone your watch is paired with.

LIMIT WI-FI USE

If your watch is Wi-Fi enabled, you can save battery life by adjusting the amount of time your watch can use Wi-Fi.

TURN OFF ALWAYS ON FEATURE

Turn off the always on screen feature to save battery life. You can set the display to show the time or turn off completely when you're not using the watch. If set to turn off, the screen will turn on when you turn your wrist or touch the screen.

Here's how to change the setting from your phone:

On your phone, open the Wear OS by Google app.

Touch Settings.

Find Always-on screen and use the switch to turn on or off.

From your watch:

If your screen is dim, touch the screen to wake up the watch.

Swipe down from the top of the screen.

Swipe from right to left until you see Settings and then, touch it.

Touch Always-on screen to turn on or off.

If you are located in the United States, extra links can be ordered with a U.S. issued credit or debit card by calling FG Services at 1-800-842-8621. Please have your watch's style number ready (located on the back of your watch) so our representatives can assist you.

Each link adds approximately an inch to the watch bracelet. The first 3 links are complimentary. There will be an additional charge for any link after the first 3. For all orders there is a $3.99 shipping and handling charge plus any applicable taxes. There is a limited quantity of links, therefore availability cannot be guaranteed.

Once the order has been placed, please allow 7 to 10 business days to receive your links via USPS. You can take your watch to any Fossil store or reputable jeweler to have these links added to your watch.

Click below to download a PDF list of international service centers.

To view PDF files, you will need Adobe Acrobat Reader. To download the latest version of Adobe Acrobat Reader click here. It is available at no charge from Adobe.

If you have not unpaired your watch, follow the steps on HOW DO I UNPAIR MY WATCH FROM MY PHONE? To re-pair, follow the steps on HOW DO I PAIR MY WATCH TO MY PHONE?

To learn more about your watch, including setting the time and/or date, click on the corresponding link below to download a PDF of a specific brand's watch instructions in the language of your choice.

To view PDF files, you will need Adobe Acrobat Reader. To download the latest version of Adobe Acrobat Reader click here. It is available at no charge from Adobe.

Click Below to download the watch instructionsPDF:

Yes, you are more than welcome to send in multiple items to us in the same package. However, you will need to fill out a separate repair request for each product that you are sending and include their individual shipment forms in the package as well.

Please note, your products will be returned separately and will be charged individually for return shipping.

If you want to unblock specific notifications, follow these steps.

UNBLOCK APPS

On your phone, open the Wear OS by Google App.

Touch the Settings icon and then, touch Block app notifications.

On an Android device: Find the app youd like to unblock, and touch the X next to its name.

On an iPhone: Touch Edit. Then, find the app youd like to unblock and touch Unblock next to its name.

If you would like to access the original shipment form for your repair request, try using a Google Chrome incognito browser window on your computer to access the form. Otherwise, the information on the form has been provided below.

On a piece of paper, please include the following information in your package for each product:

Order #: Your RP repair number Style #: The style number of your watch, if known Repairs summary: A list of what needs to be repaired or what issue(s) you are experiencing Your return address: The address to which your watch should be shipped after repairs are complete

If you are in the US, you will ship your package to:

FG Services - (Your RP repair number here) 10615 Sanden Drive Dallas, TX 75238

If you are in Canada, please click here.

Before shipping, be sure to review the following:

DO NOT send cash, check, or postal order. If payment is required, you will receive an email with details to process your credit card payment.

DO include a copy of proof of purchase (receipt, online order confirmation, bank statement showing the original transaction or a stamped and dated warranty book) in the package. This is required for warranty repairs.

DOinclude the product(s) in need of repair/service. EACH product needs a separate repair request; however, you may include more than one product in a single shipment to us. Products will be returned separately.

DOpack your product securely to prevent damage.

DO NOT send your product in the manufacturer packaging. Your packaging will NOT be returned.

DOship your package insured and by a traceable method. FG Services is not responsible for products lost or damaged during transit.

To regain access to your smartwatch, you will need to prompt a Factory Reset.

Follow these steps:

Enter an invalid passcode until the watch locks you out.This can take a couple seconds, up to a minute. Please enter unique passwords (try not to repeat the same incorrect password).Wait 30 seconds.

Enter an invalid passcode again until the watch locks you out again.

The watch will produce a pop-up card prompting a Factory Reset. Tap on the check mark, or Done, button.

Once Factory Reset is complete, you will need to re-pair your smartwatch to your phone.

Remove the device name from Bluetooth cache before pairing in app.

You can also reset your watch from the Wear OS app on your phone:

Open the Wear OS app and scroll to the button

Tap on Advanced Settings

Tap on the reset button at the bottom of the screen. For Android phones, tap 'Unpair Watch'. For iPhones, tap 'Disconnect Watch'.

To learn more about your watch, including setting the time and/or date, click on the corresponding link below to download a PDF of a specific brand's watch instructions in the language of your choice.

To view PDF files, you will need Adobe Acrobat Reader. To download the latest version of Adobe Acrobat Reader click here. It is available at no charge from Adobe.

Click Below to download the watch instructionsPDF:

To learn more about your watch, including setting the time and/or date, click on the corresponding link below to download a PDF of a specific brand's watch instructions in the language of your choice.

To view PDF files, you will need Adobe Acrobat Reader. To download the latest version of Adobe Acrobat Reader click here. It is available at no charge from Adobe.

If you do not see instructions for your watch movement, please contact Customer Care at 1-800-449-3056.

The Emporio Armani Two (2) Year Limited Warranty is a voluntary manufacturers warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. Emporio Armanis limited warranty benefits are in addition to, and not instead of, rights provided by consumer law.

Your Emporio Armani watch is warranted by Fossil Group, Inc* for a period two (2) years from the original date of purchase under the terms and conditions of this warranty. The Emporio Armani warranty covers materials and manufacturing defects. A copy of the receipt or dealer stamp in the warranty booklet is required for proof of purchase.

During the warranty period the watch movement, hands and dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of component and labor charges, if it proves to be defective in material or workmanship under normal use.

In case of replacement, Emporio Armani cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. The warranty for the replacement watch ends two (2) years from the date the replacement watch is received.

This Warranty Does Not Cover:

Any defects in materials and workmanship of battery, case, crystal, strap or bracelet; including plating on the case and/or bracelet.

Damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging.

Water damage if care instructions for the products water resistance level (as marked on the product) were not followed.

Products that are not purchased from an authorized Emporio Armani retailer.

This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized Emporio Armani sales or services agents, unauthorized service, or other factors not due to defects in materials or workmanship. The warranty is void if the serial numbers or product date codes or other tracking marks have been removed, altered or obliterated.

The foregoing warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non- infringement, all of which are expressly disclaimed by Emporio Armani. Emporio Armani shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if Emporio Armani has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. Emporio Armanis entire liability shall be limited to replacement or repair of the purchase price paid, at Emporio Armanis sole option.

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.

FOR AUSTRALIAN CUSTOMERS: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Requesting Warranty and Other Watch Repair

To create a repair request, please Click here

MANUFACTURER:Fossil Group, Inc.Headquarters:901 S. Central ExpresswayRichardson, Texas 75080United States of Americawww.fossilgroup.com

EUROPEAN AUTHORIZED REPRESENTATIVE:Fossil Europe B.V.Terborgseweg 1387005 BD DoetinchemThe Netherlands

SWISS DISTRIBUTOR:Fossil Switzerland GmbHRiehenring 1824058 BaselSwitzerland

We do not recommend trying to change the battery yourself, as the internal movement can be damaged in this process. You are also welcome to take your watch into a local reputable jeweler to see if they can change the battery. However, if the watchs movement is damaged or the watch becomes water damaged because of seal problems, the warranty may become void.

To have your battery replaced in our authorized repair center, you can create your repair request online in the Fossil Group repair portal.

Click here to access the repair portal.

You will be led through the following different steps:

STEP 1

FIND YOUR BRAND

Select your brand and product category. Place a repair order for traditional watches and wearables. Get service information for sunglasses and jewelry.

STEP 2

CHOOSE YOUR REPAIRS

Review repair order, print out the shipping label and send your product to our expert technicians.

STEP 3

SEND YOUR WATCH TO US

Receive email updates after evaluation. Track the repair status online and pay online.

STEP 4

RECEIVE YOUR PRODUCT

Your serviced product will be shipped back to you; Return shipping tracking information (US/Canada only) will also be provided.

Our 2-year international warranty covers the internal movement, hands, and dial. External components, such as the band, case, and crystal, as well as the battery, are not included in the warranty. For more information about how to send in your Skagen watch for repairs, please visit our Warranty page.

To set up your smartwatch, reference the Quick Start Guide that accompanied your smartwatch or follow these steps:

Connect your smartwatch to the charger by placing it against the back of the smartwatch. Magnets in the charger will hold it in place.

On your phone, download and install the Wear OS by Google App from the App Store or Google Play store.

Open app on your device and follow the prompts to pair your smartwatch.

Plug the included charger into a USB outlet.

Your Hybrid Smartwatch has a 2-year limited warranty. Please read the warranty booklet included in the box or online for more details.

Ensure that your smartwatch is powered on and Bluetooth is enabled on your phone. Launch the Wear OS by Google App and follow the on-screen instructions for pairing your watch. If it fails to connect, check the Bluetooth menu on your phone. If you see the smartwatch in the device list, remove it. Launch the Wear OS by Google App and repeat the pairing process.

If you are still having issues, click here for troubleshooting tips.

Choose your country below[ ]

After your watch has completed repairs, you will receive an email with a return tracking number.

This tracking number can only be used through the UPS Mail Innovations site when it is first shipped.It may take 2-3 business days after receiving this numberfor the tracking information to show updates.

The watch will ship through UPS to your local post office and USPS will make the final delivery. As a result, the link provided in the email to track your product may say that USPS is awaiting your package until 1-2 business days before your watch is delivered.

Your return package should deliver in 1-2 weeks.

If the charging indicator (lightning bolt) is not visible, the charger does not detect the watch.

Try the following tips:

Reseat the watch on the charger

Verify watch is seated snugly on charger with no gap

Verify nothing is between charger and device, i.e. no dust, tape, etc.

Make sure the charger is getting power. Verify the charges USB cable works with other devices.

Try changing the chargers power source, i.e. move to wall outlet from laptop.

Device may be defective. Try replacing if watch is under warranty. For more information on warranty, go to "WHAT IS THE WARRANTY ON MY SMARTWATCH?"

Sometimes if the device gets too hot while charging, it will go into a thermal shutdown mode until it cools off and then, will continue charging once it is safe again. Try removing the device from the charger, wait for it to cool down, and place it on the charger again.

It could be one of the following reasons:

Make sure you have been through the Activity onboarding to set up your tracking.

Make sure your device's battery is not dead and that it is syncing to the app.

Make sure the device is snug to your wrist.

The device only tracks walking, running, and other related activities. If you hold something in the same hand as the device while walking, it might not count all steps accurately.

The device might be in recovery mode. If so, tracking and notifications will not work. You will need to do a firmware update to get things back to normal again.

We use sensors and a complex algorithm to determine when someone has taken a step. We believe our algorithm is an accurate representation of actual movement and ignores false movement such as simply moving your arm.

WHAT IS COVERED AND FOR HOW LONG?

Fossil Group, Inc. (Armani Exchange) warrants that this Armani Exchange product and accessories included in the packaging with the product (the Product) are free from defects in material and workmanship under normal use for the period commencing upon the date of purchase and continuing for two years. This is a voluntary manufacturers warranty. It provides rights separate to rights provided by consumer law, including, but not limited to those relating to non-conforming goods. Armani Exchanges limited warranty benefits are in addition to, and not instead of, rights provided by consumer law.

WHAT IS NOT COVERED?

UNINTERRUPTED OR ERROR-FREE. Armani Exchange does not warrant that the operation of the Product will be uninterrupted or error-free. Armani Exchange is not responsible for damage arising from failure to follow instructions relating to the Products use.

NORMAL WEAR AND TEAR. Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage.

CASE AND CRYSTAL (IF APPLICABLE). Armani Exchange does not warrant cases or crystals.

BRACELET. Armani Exchange does not warrant bracelets or straps.

BATTERIES. Only rechargeable batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that leak are covered by this Limited Warranty. Non-rechargeable batteries are not covered under this Limited Warranty.

SOFTWARE. This Limited Warranty does not cover software embedded in the product and the services provided by Armani Exchange to owners of the Product. Refer to the license agreement accompanying the software and the Armani Exchange services terms of use for details of your rights with respect to their use.

ABUSE & MISUSE. Defects or damages that result from:

a) Improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks or scratches, etc.) to the surface of the Product resulting from misuse;

b) Contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food;

c) Use of the Product for commercial purposes or subjecting the Product to abnormal usage or conditions; or

d) Other acts which are not the fault of Armani Exchange, are excluded from coverage.

USE OF NON-ARMANI EXCHANGE PRODUCTS. Defects or damage that result from the use of non-Armani Exchange branded or certified products, accessories or software or other peripheral equipment are excluded from coverage.

ALTERED PRODUCTS. Product with:

a) Serial numbers or production date codes or other tracking marks that have been removed, altered or obliterated;

b) Broken seals or that show evidence of tampering or access by non-authorized dealers or repair centers; are excluded from coverage.

PRODUCTS FROM UNAUTHORIZED SELLERS. Products that are not purchased from an authorized Armani Exchange retailer are excluded from coverage.

COMMUNICATIONS SERVICES. Defects, damages, or the failure of Products due to any communication service or signal you may subscribe to or use with the Products is excluded from coverage.

WHAT ARE ARMANI EXCHANGES OBLIGATIONS?

During the applicable warranty period, provided the Product is sent in for service in accordance with the terms of this Limited Warranty, Armani Exchange will repair, replace, or refund the purchase price of the Product, at Armani Exchanges sole option, without charge. Armani Exchange may, at its sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product, or may replace the Product with a rebuilt, reconditioned or new Product. All replaced Products will be warranted for a period equal to the remainder of the original Limited Warranty on the original Product or for ninety (90) days, whichever is longer. All replaced Products, parts, components, boards and equipment shall become the property of Armani Exchange. Except to the extent expressly allowed by applicable law, transfer or assignment of this Limited Warranty is prohibited.

WHAT MUST YOU DO TO OBTAIN WARRANTY SERVICE?

During the applicable warranty period, provided the Product is sent in for service in accordance with the terms of this Limited Warranty, Armani Exchange will repair, replace, or refund the purchase price of the Product, at Armani Exchanges sole option, without charge. Armani Exchange may, at its sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product, or may replace the Product with a rebuilt, reconditioned or new Product. All replaced Products will be warranted for a period equal to the remainder of the original Limited Warranty on the original Product or for ninety (90) days, whichever is longer. All replaced Products, parts, components, boards and equipment shall become the property of Armani Exchange. Except to the extent expressly allowed by applicable law, transfer or assignment of this Limited Warranty is prohibited.

No data, software or applications added to your Product will be reinstalled. You should keep a separate backup copy of any contents of the Product before delivering the Product to Armani Exchange for warranty service, as some or all of the contents may be deleted or reformatted during the warranty service.

If you are located in the US, please click here to create a repair request.

WHAT ARE THE LIMITS ON ARMANI EXCHANGES LIABILITY?

THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, TERMS OR CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, AS TO ANY MATTER WHATSOEVER, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS OR A PARTICULAR PURPOSE, ACCURACY, SATISFACTORY QUALITY, TITLE AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED BY ARMANI EXCHANGE. ARMANI EXCHANGE SHALL NOT BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES OR LIABILITIES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE SALE OR USE OF THIS PRODUCT, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY, OR ANY OTHER THEORY, EVEN IF ARMANI EXCHANGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY LIMITED REMEDY SPECIFIED HEREIN IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. ARMANI EXCHANGES ENTIRE LIABILITY SHALL BE LIMITED TO REPLACEMENT OR REPAIR OR RETURN OF THE PURCHASE PRICE PAID, AT ARMANI EXCHANGES SOLE OPTION.

SOME COUNTRIES, STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY BE LIMITED IN THEIR APPLICATION TO YOU. WHEN IMPLIED WARRANTIES MAY NOT BE EXCLUDED IN THEIR ENTIRETY, THEY WILL BE LIMITED TO THE DURATION OF THE APPLICABLE WRITTEN LIMITED WARRANTY. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS THAT MAY VARY DEPENDING ON THE LOCAL LAW. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.

ARMANI EXCHANGE MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY SOFTWARE OR EQUIPMENT USED IN CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE PRODUCT, WHETHER SUCH THIRD PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT OR DISTRIBUTED BY ARMANI EXCHANGE OR OTHERWISE. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT.

Nothing in the Product instructions or information shall be construed to create an express warranty of any kind with respect to the Products. No agent, employee, dealer, representative or reseller is authorized to modify or extend this Limited Warranty or to make binding representations or claims, whether in advertising, presentations or otherwise, on behalf of Armani Exchange regarding the Products or this Limited Warranty. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state or country to country.

FOR AUSTRALIAN CUSTOMERS: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

MODIFICATION OF SOFTWARE

ARMANI EXCHANGE IS NOT LIABLE FOR PERFORMANCE ISSUES OR INCOMPATIBILITIES CAUSED BY YOUR EDITING OF REGISTRY SETTINGS, OR YOUR MODIFICATION OF OPERATING SYSTEM SOFTWARE. USING CUSTOM OPERATING SYSTEM SOFTWARE MAY CAUSE YOUR PRODUCT TO WORK IMPROPERLY.

CLICK BELOW TO DOWNLOAD ARMANI EXCHANGE WARRANTY BOOKLET PDF:

The language of the app is determined by the language set on your phone. Change the language settings on your smartphone to affect language on your smartwatch.