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Fast paced, stressful, uncompensated, and outdated. On the other hand it taught me the concept of working hard to be able to move up in the social ladder
What is most positive about the culture and environment at your company?
The staff creates a bond with each other that goes beyond the workplace
What are some of the best things about your team?
We try to foster a family friendly environment where emphasis is placed on having a fun time at the dinner table with your family
What did you like most about the interview process?
I got to speak with the GM face to face to find out what my job title would be for the next 3 years
What does the leadership team need to get better at?
The leadership team must understand that Friendly's success stems from the effectiveness and happiness of the employees that run the restaurant. The team must properly train their employees and also provide SOME form of incentives for them. Increase both customer and employee retention rate
Why do you feel undervalued and what would make you feel better about your compensation?
I have worked in multiple restaurants aside from Friendly's where my services are valued much more, i work in a less stressful environment, and the job expected of me is much more realistic, achievable, and I benefit much more from it in terms of profit.
What's going wrong and how can it be improved?
Oftentimes understaffed. The place is not clean, uniforms are an eyesore, service policies lead to slow service, and it can be improved by managing staff taking more pride in their serving their customers rather than just "Getting them outta here" which i have heard multiple times. Oh, and BREAKS
Other Employee Reviews for Friendly's Ice Cream
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