Friendly's Ice Cream Employee Reviews
Out of 57 Friendly's Ice Cream employee reviews, 52% were positive. The remaining 48% were constructive reviews with the goal of helping Friendly's Ice Cream improve their work culture. The Sales team, with 48% positive reviews, reports the best experience at Friendly's Ice Cream compared to all other departments at the company.
What does the leadership team need to get better at?
The leadership team must understand that Friendly's success stems from the effectiveness and happiness of the employees that run the restaurant. The team must properly train their employees and also provide SOME form of incentives for them. Increase both customer and employee retention rate
Review from Sales Dept
Better hiring practices/practice what they what executed/follow through
Communication and equality in the work place
Review from Sales Dept
I think they need to work on communication skills.
Review from Sales Dept
haveing the correct number of employees instead of over working the decreased staff
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
your availablility isnt taken in to account so your expected to find cover when you shouldnt have been sceduled in the first placee
Review from Sales Dept
I have worked in multiple restaurants aside from Friendly's where my services are valued much more, i work in a less stressful environment, and the job expected of me is much more realistic, achievable, and I benefit much more from it in terms of profit.
Review from Sales Dept
I would feel better if we got small bonuses for hitting a certain quota each month of sales.
Review from Sales Dept
The wages are based on whether or not you receive tips. They tend to schedule your hours so that you are not full-time and therefore are not eligible for benefits. If you do have hours that are full-time and you have one week that is not full-time then you have to start all over again to be eligible
Review from Sales Dept
I would like to receive minimum wage as a server and not have to solely rely on tips.
What do your coworkers need to improve and how could you work together better?
understand the menu and not take on tables they cant handle
Review from Sales Dept
stay off their phones/actually do their work
Get off their cell phones
Review from Sales Dept
They need to work together better to finish the jobs.
Review from Sales Dept
My coworkers could improve on seeing the bigger picture of how their work affects everyone else around them.
What needs to change to make the company culture better?
upper management/better training - our location has such great potential but no leadership and poor employees who don't care about the company or their quality of work
Everything from where things are placed and who's st what station
Review from Sales Dept
focus on service rather than numbers
Review from Sales Dept
What would you improve about your company's interview process?
for me i had put i cant start working untill i was at school which was 2-3 weeks away and i was already put on the sceduale for the following day very very poor
Review from Sales Dept
What's going wrong and how can it be improved?
have more care for the workers
Review from Sales Dept
Oftentimes understaffed. The place is not clean, uniforms are an eyesore, service policies lead to slow service, and it can be improved by managing staff taking more pride in their serving their customers rather than just "Getting them outta here" which i have heard multiple times. Oh, and BREAKS
Review from Sales Dept
It can be improved by adequately staffing the restaurant and somehow manage the consistant call outs
lack of leadership and management turnover. Managers are replaced and hired without proper training
There is nothing in particular.
What would you most like to see improved at your company?
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