D+
64/100
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Positive
Constructive
What makes you most happy at work?
The autonomy and opportunity to do what needs to be done to help my teammates grow and my customers succeed.
Continuously being enabled to provide value to our people and customers outside of my 'scope'
What's going wrong and how can it be improved?
Horribly unfair compensation, lack of direction and transparency, leadership can't agree on a path. Leadership is obsessed with Sales and puts them on a pedestal while forgetting about the rest, especially CX.
The culture has taken a big hit because of company layoffs. Team morale is low. Leadership has been leaving which shows a lack of confidence in the company. The exec team needs to provide more comfort and empathy behind the situation and actually mean it - every response so far has been lackluster.
The product is seriously lacking, no transparency management, constant changes, and layoffs. CX is treated like the red-headed stepchild while sales with horrible numbers gets catered lunch every day, a bartender, raises/promotions, and to go to the Padres game, and CX is not allowed to participate.
See my other comments about valuing employees and valuing front-line CX employees feedback about EVERYTHING (the product, process, clients...)
What do you like best about your company?
The people are the best thing about this company.
What would you most like to see improved at your company?
Fair compensation and appreciation for employees.
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