GoSite Employee Reviews
Out of 51 GoSite employee reviews, 66% were positive. The remaining 34% were constructive reviews with the goal of helping GoSite improve their work culture.
What does the leadership team need to get better at?
Leadership needs to respect their employees. Change is enevitable at a startup, but GoSite has handled the many changes that have happened in the last 6 months atrociously. Giving a plan then changing it spontaneously with no warning or transparency. The employees have been abused by this company.
Transparency, planning, execution, fair pay, authenticity
The CEO and Sales leadership need to learn to listen to the rest of the executive team. Every week we have a company meeting where the CEO congratulates sales and on a job well done when the sales numbers in reality are bad. CX and other departments are holding up the company and get no recognition.
Valuing their employees and listening to them.
Why do you feel undervalued and what would make you feel better about your compensation?
False promises of promotions and raises. I was given two "promotions" and was never given any raise, I worked my butt off for months striaght to provide evidence of my worthiness of pay, and I was told repeatedly no. As a female, i have male counterparts who are getting paid $20k more than me.
PTO is barebones (10 days), pay is below avg. with the increasing cost of living in California as well as inflation.
I've been given false promises since I was hired about raises, bonuses, compensation, and opportunities for growth. I've been at GoSite for almost 2 years and never received a raise or bonus to this day. I keep advocating for myself and getting pushed aside.
What do your coworkers need to improve and how could you work together better?
My coworkers are resilient and willing to take on more and more responsibilities and work, simply because we all know we are in this together.
What needs to change to make the company culture better?
Listen to your employees! Value them! Stop giving us promotions and title changes without compensation... and stop telling us we are the best of the best (surviving layoffs) without anything to show for it. Your words of encouragement can only go so far.
What would you improve about your company's interview process?
Stop giving people false promises about opportunities for growth, raises, bonuses, etc. none of the things you sold me on actually happened in my years at GoSite.
What's going wrong and how can it be improved?
Horribly unfair compensation, lack of direction and transparency, leadership can't agree on a path. Leadership is obsessed with Sales and puts them on a pedestal while forgetting about the rest, especially CX.
The culture has taken a big hit because of company layoffs. Team morale is low. Leadership has been leaving which shows a lack of confidence in the company. The exec team needs to provide more comfort and empathy behind the situation and actually mean it - every response so far has been lackluster.
The product is seriously lacking, no transparency management, constant changes, and layoffs. CX is treated like the red-headed stepchild while sales with horrible numbers gets catered lunch every day, a bartender, raises/promotions, and to go to the Padres game, and CX is not allowed to participate.
See my other comments about valuing employees and valuing front-line CX employees feedback about EVERYTHING (the product, process, clients...)
What would you most like to see improved at your company?
Fair compensation and appreciation for employees.