Harry and David – Simply inept customer service; long wait times on call center; reps completely unable to handle anything other than simplest task. A disaster.

Harry and David

Harry and David is a retailer of gourmet gift baskets with fresh fruit and chocolates. read more

EMPLOYEE PARTICIPANTS: 71

TOTAL RATINGS: 482

CEO: Steven Lightman

Simply inept customer service; long wait times on call center; reps completely unable to handle anything other than simplest task. A disaster.

Other Employee Reviews for Harry and David

What does the leadership team need to get better at?

Scheduling, honesty, and communication are the top three areas needing improvement.
Leadership review

Briefly describe your overall experience at your company

Harry and David treats their employees so so well! I've never worked for a company before that valued each and every one of their employees the way Harry and David does; from employee raffles and drawings, to employee benefits, this is no doubt a great company to work for!

What do you value most about this brand?

Fresh fruit choices. would like to be able to customize the gift baskets

What do you value most about this brand?

Product always high quality with several 'hiccups" over the years. Shipping can be erratic since covid but mostly reliable. Still loyal customer after 10 years.

Briefly describe your overall experience at your company

The employees at Harry & David really make me feel smart and values

Rate your company

Harry and David – Simply inept customer service; long wait times on call center; reps completely unable to handle anything other than simplest task. A disaster.

Simply inept customer service; long wait times on call center; reps completely unable to handle anything other than simplest task. A disaster.

Other Employee Reviews for Harry and David

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