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Help.com Company Culture
Help.com Culture
This score is derived from employee ratings & reviews3.3/5
Help.com's Overall Culture is rated C
Top Rated Culture Dimensions
CEO Rating
A+Compensation
BProfessional Development
BHappiness
BPerks & Benefits
BHelp.com CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Ben Gabler
90 /100
See More
Diversity at Help.com
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at Help.com
N/A
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Anonymously Rate Your Experience & Make Work BetterHelp.com eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 35%Bottom 35% of Similar Size Companies on Comparably
Recommend to a Friend?
0
Help.com employees are 0% more likely to recommend Help.com as a great place to work
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Working at Help.com
Working at Help.com is rated below average by 5 employees, across various culture dimensions. Help.com employees rate CEO Rating highest among all categories, and think that Team and Environment have the most room for improvement, putting Help.com’s culture in the Bottom 45% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in Austin. See below in detail how working at Help.com was rated by employees.
Overall Company Culture at Help.com
C
Overall Company Culture at Help.com is rated C
Last updated months ago
Bottom
45%
Help.com ranks in the Bottom 45% of other companies on Comparably with 11-50 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterHelp.com Employee Reviews
Out of 6 Help.com employee reviews, 100% were positive.
| Positive Reviews | 100% |
|---|---|
| Constructive Feedback | 0% |
Positive Reviews From Help.com Employees
- What do you like best about the leadership team?They work together very well with me
- What makes you most happy at work?Working in a team and also have the choice to work independently.
- What is most positive about the culture and environment at your company?The look and the people who work there.
Help.com Company Information
Help.com Company Overview
Help.com was founded in 2014 and its current CEO is Ben Gabler. Since its inception 12 years ago, Help.com has grown to 76 employees.
Help.com Mission, Vision & Values
Help.com Mission Statement
Our goal is to create positive experiences for both businesses and customers. Under the leadership of CEO Adam Farrar, Help.com has continued to grow, innovate, and effect change across industries. With a team of talented engineers, designers, and thought leaders from around the globe, the Help.com platform has evolved to become a powerful system that makes running your business simple and enjoyable.
Help.com Values
Core Values Integrity: Do the right thing, no matter how bad it hurts. ... Service: Make every customer a positive reference. ... Respect: Respect, value and reward employees. ... Commitment: Build long term relationships.
| Headquarter | 301 Congress Ave. Austin, TX 78701 United States of America |
|---|---|
| Website | www.help.com |
| Founding Date | 2014 |
| Tel | 512-649-1437 |
| Company Status | Private |
Help.com Competitors
Help.com competitors include LiveChat, Freshdesk, Desk.com, and LivePerson. Help.com ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how Help.com compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Help.com Employees
Help.com has 76 employees. 5 employees at Help.com have reviewed Help.com across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 5 Help.com employees give their leadership a grade of C+, or Top 50% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Help.com are pleased with their total compensation at Help.com, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Help.com are generally satisfied with their team. 5 Participants grade the quality of their coworkers a D+. The majority believe the meetings at Help.com are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Help.com believe the environment at Help.com is positive. Most Participants believe the pace of work at Help.com is bureaucratic.
Joining Help.com - Employee Onboarding
The prevailing opinion from employees about joining Help.com is that the company was somewhat prepared on their first day. Help.com employees concluded that their overall onboarding experience was negative. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Help.com KPIs and OKRs
Employees’ understanding of Help.com's KPIs and OKRs is essential for its success. Out of 3 Help.com employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 3 have said yes.
Are your company's goals clear, and are you invested in them?
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Help.com CEO & Leadership
Help.com CEO - Ben Gabler
90 /100
Ben’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Austin. Compared to Help.com’s competitors, Ben Gabler ranks right below LiveChat CEO Mariusz Cieply. Under Gabler’s leadership, Help.com employee respondents are most happy about their Compensation and the company’s Professional Development. Team and Environment are two areas, according to respondents, where Help.com could stand to see real improvement.
Help.com Leadership
The Help.com Executive Team is rated a “C+” and led by CEO Ben Gabler and CTO Evan Lucas
Ben Gabler CEO / President
Ben Gabler serves as the CEO / President of Help.com.
Evan Lucas CTO
Evan Lucas serves as the CTO of Help.com. Evan started at Help.com in March of 2018. Evan currently resides in Austin,... read more
Diversity & Inclusion at Help.com
The Diversity score provides insights into how diverse employees feel and rate their work experience at Help.com across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Help.com Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
Help.com PTO
Help.com's PTO and Vacation policy typically gives 0-10 days off a year with 0% of employees expected to be work free while out of office. Help.com's benefits and PTO Package averages to represent a $2500+ cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Help.com Careers
Help.com Jobs
No Recent Jobs found for Help.com on Comparably
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Overview of Candidates Interested in Help.com on Comparably
Candidates By Department
All Industries | 45% | |
|---|---|---|
Engineering | 27% | |
Product | 18% | |
Operations | 9% |
Candidates By Location
New York City | 36% | |
|---|---|---|
Austin | 27% | |
Philadelphia | 9% | |
San Mateo | 9% | |
Round Rock | 9% | |
Other | 9% |
Frequently Asked Questions regarding Help.com
What is Help.com address?
Help.com location is at 301 Congress Ave.
Who is the CEO of Help.com?
Help.com CEO is Ben Gabler, their score by employees is 90
How many employees work in Help.com?
Help.com has 76 employees
Who are Help.com competitors?
Help.com main competitors are LiveChat, Freshdesk, Desk.com, LivePerson
What are the benefits at Help.com?
Help.com perks and benefits are Dental Insurance, Vision Insurance & Health Insurance
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