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Helpshift Company Culture
Helpshift Culture
This score is derived from employee ratings & reviews4.2/5
Helpshift's Overall Culture is rated B+
Top Rated Culture Dimensions
Perks & Benefits
A+CEO Rating
AEnvironment
A-Happiness
A-Outlook
B+Helpshift CEO
Top 10%Top 10% of Similar Size Companies on Comparably
Abinash Tripathy
78 /100
See More
Diversity at Helpshift
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at Helpshift
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterHelpshift eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 50%Top 50% of Similar Size Companies on Comparably
Recommend to a Friend?
0
Helpshift employees are 0% more likely to recommend Helpshift as a great place to work
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Working at Helpshift
Working at Helpshift is rated highly by 8 employees, across various culture dimensions. Helpshift employees are most satisfied about Perks And Benefits, CEO Rating, and Environment categories, putting Helpshift’s culture in the Top 20% compared to similar sized companies on Comparably and in the Top 35% compared to other companies in San Francisco. See below in detail how working at Helpshift was rated by employees.
Overall Company Culture at Helpshift
B+
Overall Company Culture at Helpshift is rated B+
Last updated months ago
Top
20%
Helpshift ranks in the Top 20% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterHelpshift Employee Reviews
Out of 4 Helpshift employee reviews, 100% were positive.
| Positive Reviews | 100% |
|---|---|
| Constructive Feedback | 0% |
Positive Reviews From Helpshift Employees
- What do you like best about the leadership team?Attempts to understand problems in team, structure and make improvements. Regular communication about marketing and customer success, and continuous efforts to bring clarity about vision.
- What is the best part about your compensation package?Free food which tastes good too, taxi service. All this applicable pre-covid.
- What makes you most happy at work?Interesting work, nice people with whom you can discuss anything.
Helpshift Company Information
Helpshift Company Overview
Helpshift is a mobile customer support platform for businesses to integrate mobile applications and communicate with customers.
Helpshift Mission, Vision & Values
Helpshift Mission Statement
Once we actually launched and went live in the app store, obviously the scope of customer issues increased radically
Helpshift Vision Statement
Helpshift's platform allowed the support team to be able to efficiently tackle incoming tickets, largely thanks to the platform's ability to escalate and segment tickets by user and category type.
Helpshift Values
- Values
- Ethics
- Customer orientation
| Headquarter | 100 Bush St., Suite # 950 San Francisco, CA 94104 United States of America |
|---|---|
| Website | www.helpshift.com/ |
| Founding Date | 2012 |
| Company Status | Private |
Helpshift Competitors
Helpshift competitors include Salesforce, Zendesk, and Freshdesk. Helpshift ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how Helpshift compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Helpshift Employees
8 employees at Helpshift have reviewed Helpshift across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 8 Helpshift employees give their leadership a grade of C, or Bottom 45% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Helpshift are pleased with their total compensation at Helpshift, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Helpshift are pleased with their team. 8 Participants grade the quality of their coworkers a B+. The majority believe the meetings at Helpshift are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Helpshift believe the environment at Helpshift is positive. Most Participants believe the pace of work at Helpshift is comfortably fast. About 75% of the employees at Helpshift work 8 hours or less.
Overall, the employees at Helpshift are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Helpshift - Employee Onboarding
The prevailing opinion from Comparably users in San Francisco about their company is that it was very prepared on their first day. San Francisco employees concluded that their overall onboarding experience was positive. 78% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Helpshift KPIs and OKRs
At this moment no Helpshift employees have provided insight into whether or not they clearly understand Helpshift's KPIs and OKRs.
Are your company's goals clear, and are you invested in them?
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Helpshift CEO & Leadership
Helpshift CEO - Abinash Tripathy
78 /100
Abinash’s approval rate is in the Top 10% of all CEOs of similar-sized companies on Comparably, and in the Top 20% compared to the CEOs of all other companies in San Francisco. Compared to Helpshift’s competitors, Abinash Tripathy ranks right above Zendesk CEO Tom Eggemeier. Under Tripathy’s leadership, Helpshift employee respondents are most happy about their Perks And Benefits and the company’s Environment. Executive Team and Leadership are two areas, according to respondents, where Helpshift could stand to see real improvement.
Helpshift Leadership
The Helpshift Executive Team is rated a “D” and led by CEO Abinash Tripathy, Vice President People + Places (HR + L&D + Recruiting + Workplace) Brenda Campbell, and VP Customer Success Jeff Saenger
Abinash Tripathy CEO / President
Abinash Tripathy serves as the CEO / President of Helpshift.
Brenda Campbell Vice President People + Places (HR + L&D + Recruiting + Workplace)
Brenda Campbell serves as the Vice President People + Places (HR + L&D + Recruiting + Workplace) of Helpshift. Brenda... read more
Jeff Saenger VP Customer Success
Jeff Saenger serves as the VP Customer Success of Helpshift. Jeff started at Helpshift in June of 2018. Jeff currently... read more
Helpshift Salaries
How much does Helpshift pay?
How much do people at Helpshift get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Helpshift is $130,475, or $62 per hour, while the estimated median salary is $151,092, or $72 per hour.
At Helpshift, the highest paid job is a General Counsel at $299,250 annually and the lowest is an Admin Assistant at $44,555 annually. Average Helpshift salaries by department include: Customer Support at $75,915, Finance at $94,225, HR at $112,478, and IT at $124,452. Half of Helpshift salaries are above $151,092.
5 employees at Helpshift rank their Compensation in the Top 25% of similar sized companies in the US (based on 14 ratings) while 4 employees at Helpshift rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 4 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $79k | $79k | 1st Percentile |
20th Percentile $114k | $114k | 20th Percentile |
40th Percentile $149k | $149k | 40th Percentile |
60th Percentile $214k | $214k | 60th Percentile |
80th Percentile $285k | $285k | 80th Percentile |
100th Percentile $366k | $366k | 100th Percentile |
$130,475*
Average Compensation
$151,092*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Helpshift Salaries by Department
Diversity & Inclusion at Helpshift
The Diversity score provides insights into how diverse employees feel and rate their work experience at Helpshift across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Helpshift Perks & Benefits
Health & Wellness
- Dental Insurance
Paid Time Off
- PTO / Vacation Policy
Helpshift PTO
Helpshift's PTO and Vacation policy typically gives unlimited days off a year. Paid Time Off is Helpshift's most important benefit besides Healthcare when ranked by employees, with 100% of employees saying it is the most important benefit. Helpshift's benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Helpshift Careers
Helpshift Jobs
No Recent Jobs found for Helpshift on Comparably
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H1B Visa
In 2019, Helpshift applied for 1 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
1
Total Applied
H1B Applications Outcome
- 100% Granted (1 out of 1)
- 0% Denied ( out of 1)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 1)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 1)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Helpshift Know You Want To Work There
Frequently Asked Questions regarding Helpshift
What is Helpshift address?
Helpshift location is at 100 Bush St., Suite # 950
Who is the CEO of Helpshift?
Helpshift CEO is Abinash Tripathy, their score by employees is 78
What is the salary for Product Manager in Helpshift?
Product Manager average salary in the US is 129k
What are the salaries in the Operations in Helpshift?
The average salaries for Operations in Helpshift is 117k
Who are Helpshift competitors?
Helpshift main competitors are Salesforce, Zendesk, Freshdesk
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