home advisor FAQs

Shortly before your booking begins, we'll provide a phone number for your professional. If youre trying to reach them, andthey'retaking a little while to respond,don'tworry. Sometimes pros are in transit or have poor cell reception. They also might call you if they have questions. Pick up! They're friendly! Safety and security are top priorities here at HomeAdvisor. That's why we issue a masked phone number connection for every booking. This means we don't give out the real phone numbers for either you or the professional. It also means that for your calls or texts to work you'll have to use the phone number attached to your account.

HomeAdvisor connects you to a vast network of top rated professionals. All of the pros working with HomeAdvisor areindependent service providers that have been vetted for quality, reliability, and customer satisfaction.

HomeAdvisor prosare required to maintain high customer ratings, soyou'll always gettop-notch service.

Whether or not you're home during your booking is up to you! When you make a booking, you'll be prompted to give your professional entry instructions. If you have a doorman or can hide a key somewhere, there's no need for you to be home. Or, feel free to stick around during the booking. Whatever you're most comfortable with is fine.

In any case, please don't forget about your bookings. We'll remind you with an email and a text message, but if your pro can't get in the door by following your entry instructions, or if you aren't home when you said you would be, you'll be charged the full cost of the booking.

Weve assigned a specific time to your booking, because we believe that this is the time that professionals are most likely to arrive. Due to external conditions, including inclement weather, your service may be rescheduled within 24-48 hours of this preferred appointment time. Thank you for your patience!

Heres what you can expect from a lawn mowing, yard cleanup booking with a Handy professional. Please make sure to tell your pro about any specific preferences onceyou'vebooked.

Whats included:

Mowing grass that is up to 12 inches high

Trimming lawn edges that are against fences, structures or trees

Cleaning grass clippings from driveway, curb and other areas with a blower or broom

General leaf removal

Weeding in planted areas

Bagging grass clippings and debris

Professionals bring equipment to complete these tasks, such as a lawn mower, leaf blower, trimmer, and basic hand tools.

We're here to help! If you have any questions or concerns about a service you scheduled through HomeAdvisor, let us know.

You can email us by submitting a request here, or call us at +1 (855) 902-0606.

Something come up? No worries. We're flexible. Feel free to cancel or reschedule any booking, at no additional cost, as long as you notify us at least 24 hours in advance. Later than that, and there may be a fee.

It's easy for you to cancel or reschedule an individual booking on your own.

Login to your HomeAdvisor account

Visit the Projects tab

Select the project youd like to change

Select either the Reschedule or Cancel link to the right

The site will walk you through final steps

Not able to login to your account right now? No worries, you can email us by submitting a request here,or call us at+1 (855) 902-0606.

Looking to cancel your entire plan? Learn more about that here.

Our platform helps connectindependent service professionals with customers who are looking for a better way to book home services. Win win.

When you make a booking, we share it with the network of professionals using our platform, and they're able to claim the bookings that suit their preferences. If you find a pro you really love, let us know and we'll add them to your pro team, so they get priority access to your bookings.

Peace-of-mind, delivered on schedule.

If you have a service, like home cleaning or lawn care, which you'd like completed on a regular basis you'll be able to select your preferred frequency, weekly, bi-weekly, or every four weeks, when you sign up for a plan with us.

We'll also ask if you'd like to add any extras, and collect your payment for your first booking right there. After that, bookings will be scheduled automatically based on the frequency you selected and you'll be billed for services 24 hours before the start time.

If you only want a one-time service, that's no problem, just select one-time when you check out.

We have created our plans to be flexible, however, we do have some rules. Check out our cancellation policies here.

Our standard cleaning service includes all of the basics you need to get your home in order. You can add extras, like interior window cleaning and appliance cleaning, when you make your booking.

Below is a guideline for a basic cleaning, but you should talk to your professional about what you would like done within your home.

Bedroom, Living Room & Common Areas

Dust all accessible surfaces

Wipe down all mirrors and glass fixtures

Clean all floor surfaces

Take out garbage and recycling

Bathrooms

Wash and sanitize the toilet, shower, tub, and sink

Dust all accessible surfaces

Wipe down all mirrors and glass fixtures

Clean all floor surfaces

Take out garbage and recycling

Kitchen

Dust all accessible surfaces

Empty sink and load up dishwasher with dirty dishes

Wipe down exterior of stove, oven and fridge

Clean all floor surfaces

Take out garbage and recycling

Extras(upon request)

For a deeper clean, consider adding one or more cleaning extras. Most cleaning extras add one half hour of time and cost to your booking.

Inside cabinets

Inside fridge

Inside oven

Laundry wash & dry

Interior windows

The following services are not currently offered:

Exterior window cleaning, Deep stain removal, Infestation, Mold removal, Insect removal.

The HomeAdvisor platform is made to be flexible, but we have some rules.

Our policies are designed to promotea reliable, consistent experience for customers and pros alike.

While we know schedules can change quickly, rescheduling or skipping a booking with short notice causesprofessionals to lose valuable work. Therefore, fees apply when bookings are cancelled orrescheduled within 24 hours (but more than 2 hrs) of your booking's start time.

Booking Cancellation Policy

Type

Description

Fee

Short notice cancellation fee

Cancel or reschedule 24 - 2 hrs before booking

Cancel less than 2 hrs before booking

$15 fee

Unable to refund

Missed appointment fee

A pro arrives for a scheduled booking, but they're unable to gain entry or get started.

Unable to refund

If you're looking to cancel your weekly, bi-weekly, or monthly plan thereare a few things we'd like you to consider:

HomeAdvisor has thousands of professionals on our platform. Let us help you find the right one to meet your needs. Onceyou'vefound the right pro for you, you can easily have them back time and time again to clean your home just the way you like it.

Looking to change how often your bookings occur? Its easy to change the frequency of your services, just let us know how often you'd like us to come, using the form below, and we'll take care of the rest.

Dont forget, with HomeAdvisor your happiness is always guaranteed. We stand behind the service our professionals deliver and every booking is insured.

Everyone at HomeAdvisor is focused on providing the best service possible for you. But if youre really ready to leave us, we can help.You can email us by submitting a request here,or call us at+1 (855) 902-0606.