Hookit FAQs

What is a Brand Program?To Hookit, a Brand Program is a term that encompasses the wide range of support an athlete could earn from brands that manufacture the products they use everyday and fuel their lifestyle. Most refer to this as sponsorship, deals, endorsements, contingency, pro-form, discounts, flow, hook ups, street teams and ambassador programs to name a few.

The average competitive athlete spends anywhere from $2,500 to $100,000+ every year just to chase the dream of becoming a pro or just to get to the next level. Even the hardcore athlete that doesnt compete, but is out doing their thing every week spends thousands of dollars a year. For most, the financial burden (and injuries in some cases) that builds up after a couple years takes priority and the passion fades.

Our philosophy is that without athletes, there would be no sports.

Hookit partners with brands that share this philosophy and want to help athletes accomplish their goals by offering programs that ultimately bring down the high cost of participation. Long-term, this keeps athletes in sports longer, which ultimately benefits everyone.

With that said, brands still have a business to operate and the level of support potentially offered all comes down to athletes commitment, performance and reach in their sport. These elements are the foundation behind the Hookit Score, which was created to provide both athletes and brands a simple way to evaluate athletes.

Regardless of whether an athlete is a top pro, amateur competitor or just a hardcore enthusiast, they all fall into a group of\ the some of the most influential and valuable people on the planet for brands. Assuming an athlete fits a brands criteria in these areas, the difference between entry-level support and great support comes down to loyalty, personality and attitude, such as: How long an athlete has used a brands products? Are they easy to work with? Do people like them? Have they been proactive to drive value? All questions that are asked before determining what an athlete deserves.

There is however a huge difference between the #1 highest paid athlete on the Forbes Top 100 list (Tiger Woods) and the aspiring 13 year-old kid at your local skatepark. Heres a rundown on how athletes support could increase as their value and loyalty to the brands that support them grows:

1. Product DiscountsThis is the most common and economical way for brands to support all levels of athletes and open the door to a long-term partnership. This level of support could range anywhere from 10-15% off up to 50-75% off retail pricing on products based on a lot of factors that are covered above. A common misconception about athlete support is that you have to compete. Depending on the sport, most brands look for the complete package, not just competitors. If you can add value for a brand, contact them and show them how.

2. Product Incentives / Bonuses / ContingencyA concept that has gained momentum with brands is offering athletes performance-based incentives as a way to earn their way to better deals. This could be top finishes at events, promotion of their brand in media or opening doors with local retailers to drive more sales of their products and services. For most athletes, this type of arrangement offers the most value for both the athlete and brand. Athletes whoaren'twinning major events will need some creativity and business skills to pull off these deals, but the effort will pay off in the long run.

3. Free ProductNo brand (a business) is in a position to just hand out free products (money) unless they have some type of guarantee to earn that money back. These deals are usually reserved for top, nationally ranked amateur and professional competitors who are constantly in the media. There are times where athletes at lower levels can earn this level of support by proving their loyalty and value in other ways (see above).

4. MoneyAthletes who reach this point are in an exclusive group that most only dream of. Its the point where athletes become businesses. Brands become partners that need to be nurtured, managed and protected. At this level, depending on the amount of money being made, athletes should seek professional representation and/or management to ensure they are being compensated fairly for their value without losing site of providing the same (if not more) value in return for their sponsors.

Hookit is here to support the athletes and offer tools to track their progression, get exposure and earn deals to help them get where they are trying to go. The information above is not a lecture, but merely advice learned from years of experience helping both athletes and brands. Make the most of any door that opens and good luck!

The Hookit Crew

Currently, we are unable to connect your Hookit to fan pages because Hookit only uses the log in information from Facebook to log you into Hookit.

Travel coverage is a measurement of the distance between the spots that you session or compete at in the order that you sessioned or competed. It is important that this information is verified, so in order to get credit, your session and result must be verified AND it must be a verified spot.Travel coverage is meant to be a rough estimate of how much you travel to participate in your sport andis not an exact measurement of the miles you've driven between your house and the spot or exact mileage you've racked up.HOW TO GET VERIFIED RESULTS & SESSIONS:

1. Verified Results - Results uploaded by promotors will be automatically factored into your travel coverage using the location of the event. Read more on verified results here !

2. Verified Sessions- When you post a session using a mobile device, with location services enabled, it will automatically be verified and that session will be factored into your coverage using that spots location.

Tip: If the events you attend are not currently verified on Hookit,a good way to increase your coverage is by posting sessions from your mobile phone while you ride. We will use your phones GPS to verify the session and award you extra points!

Results are verified when they come from a verified event

Verified events are distinguished by the green checkmark next to the event

here

Verified Results are:

Marked by a green check mark on your profile

Provided by event promoters and organizers and automatically verified by Hookit,and added to your profile

Higher value points toward your Hookit Score than those resultsnot verified

Added towards the Performance area of your score

Additional help to your Travel Coverage

Unverified Results are:

Credited to your score at a lower value than verified results

Results added to an event created by yourself or another user on the site

Additional Results thatdon'tbelong to you, please:

Let us know

Make sure to list them out for us to remove, we don't want to remove anything that should be on there

To get new events and results verified:

Use this link:https://hookit.wufoo.com/forms/new-promoter-application/

Pass the link to the promoter in charge of the events youd like us to verify

Update to Premium

Some of your results may be eligible for verification, update to premium

To update to premium head over to the link below to learn more!!

http:/www.hookit.com/premium/

Response time varies from brand to brand; some are highly active and will respond daily where others wait to get a number of requests before reviewing each persons information and making decisions. If youdon'tget a response from a particular company,don'ttake it personally, but instead support those who do take the time to respond.

Commitment:

How often you do your sport and where you go. How "serious" are you.

Share how active you are in your sport. Every time you 'session', post it from the Hookit app so it's instantly verified.To improve your commitment you can do all of the following:

Post 'Sessions' or 'Ride Days' overtime you ride using your Hookit App.

Post sessions more frequently.

Attent and compete in events more frequently.

Hookit.com does not handle any fulfillment for the brands or shops on Hookit.com. Please contact the brand directly or visit the store you purchased from for instructions on how to cancel your order.

There are a couple of reasons your media tagged with #hookit might not be showing up on your profile.

Privacy Settings

When a photo or video is tagged with #hookit we can only see what's coming from public accounts. To ensure your media makes it on to your Hookit profile from Instagram, be sure to set your Instagram profile to public.

One other option is selecting your Instagram connection so that all your posts are automatically posted from Instagram without using the tag. Check here to change that setting: Connected Networks

Adding the Tag After Posting the Photo

The way Hookit has the connection with Instagram set up is that only new content posted using the tag #Hookit will be posted on your Hookit profile. This means that if you go back and edit a post and add in the tag it will not be automatically posted to your Hookit profile.

Hookit is all about you as an athlete. Heres the hit-list of everything we created to support you:

- Setup your sports

- Setup / edit your profile

Vitals / bio

Post photos

Post videos

Add/Edit events

Post sessions

- Your Hookit Score

- See where you stack up (i.e. compare yourself)

- Earn deals on products

Apply for athlete support

Accepting a deal

- Connect your social accounts

- Search other athletes

- Follow other athletes

- Edit your personal information

You can remove anything you have posted to Hookit quickly and easily. Most of this content can be edited on your profile. Remember, if you have multiple sports set up, you will have to do this individually for each sport.Photos & VideosGo to Profile > Photos & Videos, roll over the photo or video you would like to remove and click on the "X" icon

UpdatesGo to your profile scroll down and click on "Activity". Scroll through to find the update you would like to remove, roll your mouse over that post and click on the "X" icon.

SessionsGo to Profile > Sessions, find the session you would like to remove and click on the "X" icon.

ResultsGo to Profile > Events, find the result you would like to delete, click "edit" and click "Delete all results"

To have verified results removed please contact the help desk listing all results on your profile that are not yours.

Events You AttendedGo to your profile, click on the event you want to remove, then click "No, I didn't go"

In order to remove your content via the mobile app or website:Photos & VideosGo to Profile, scroll down to your photos & videos, tap on the photo or video you would like to remove, then tap on the "X" icon-----------------------Please note that this may not ensure complete or comprehensive removal of the content or information you posted on Hookit.

If you would like to deactivate your Hookit account and remove all content, please read:

http://support.hookit.com/entries/507506-How-do-I-delete-my-account-

To "Complete" your profile, you need to have:

A headshot and cover photo

At least 3 photos or videos

About You Info filled out and up to date

Connect all of your social media accounts

Get it done go to Edit Profile

Reach:

Total audience, interactions and influence in social media. You get points for how many followers you have, but more importantly how many likes, comments and shares you get on the stuff you're posting to Instagram, Facebook & Twitter. We look mostly at the last 30 days, so keep your social going to get full points.

Reasons Your ReachCan Drop:

Decrease in the your totalaudience throughout all of your social media accounts.

Less audience growth over a 30 day period in comparison to the previous 30 days.

Decrease in the number of interactions received on posts over a 30 day period in comparison to the previous 30 days.

Decrease in travel coverage over 12 months in comparison to the last 12 months.

A drop in your performance can also have a slight impact on your reach score.

Please keep in mind thatall these factors are weighted differently and the Hookit Score is deigned to fluctuate depending on how active you are in your sport.

How to improve:First off, make sure your accounts are connected and up to date. Second, post interesting content that get's people to interact, like & comment. Use #'s to get your content in front of more people and grow your followers.

Whether youre an athlete looking for Athlete Support, an enthusiast looking to network with other members, or a brand looking to market your products, your profile can make all the difference between a quick glance and a lasting relationship. So to help you make the best impression, here are a few tips on how to best use the tools provided to make your profile really stand out.THE HEADSHOT / COVERSHOT This is the first representation most people will see of you. Make sure your profile picture reflects your personality and shows your face or company logo clearly. People want to see you here, so even if its you in your competition gear, take a shot with your helmet off and smile.

KEEP THINGS CLEAN!This means both your layout and the content. If your page is filled with too much junk and cluttered up, peoplewon'tbe able to find the information they need and will leave. If you have profanity or inappropriate images, people will leave. The real balance here is showing who you are and what youre all about, without putting too much out there. Ask a friend to take a look at the page and give you their honest opinion.BE YOURSELF That being said,don'tforget to show off what makes you unique. There are a lot of profiles on the site, what makes yours different? You! Be sure to let your personality and interests shine through.PICTURES ARE GREAT They are the fastest way to show off your skills and leave lasting impressions. If youre a company, pictures add another dimension to your presence on Hookit.com by giving your products and services life. To add a photo to your home page, click the add content button and then select single photo. Then you can select the photo you want to show up.ADD VIDEO OF YOURSELF This is another really fast and effective way to show off what youre all about. To add a videoyou'veuploaded to your account already, click the add content button and select single video. Select your best video, and make sure it looks professional, because these things do matter.

Commitment: How often you do your sport and where you go. You get points for the # of days you <rode> in the past 30 days and for the # of days you <rode> in the past 12 months. This part of your Hookit Score will go up & down as you <ride> more or less. There's also bonus points for your travel coverage - which is the rough mileage between the <spot name> you <ride>.

Reasons Your Commitment Can Drop:

You have not posted as many sessions in the last 30 days as you did in the previous 30 day period

You have not posted as many sessions in the last yearas you did in the previous 365 dayperiod

For your first 30 days on Hookit, we use how many days you said you <rode> and competed. After 30 days, we start using the actual sessions and results posted to your account. If you see a drop 30 days after you signed up start posting your sessions!

You are attending less events this month in comparison to the previous month

You haveattended less events thisthis year than you did in the previous 12 month period

You edited the number of years that you've been participating and/or competing for

You are not traveling and racking up the amount of travel coverage as you were 12 months ago

Please keep in mind thatall these factors are weighted differently and the Hookit Score is deigned to fluctuate depending on how active you are in your sport.

How to improve: <Ride> more and make sure you log those sessions to your Hookit account. For full points, post from your phone at the spot (so we can verify you were there). Session outside your local area to grab those bonus Travel points.

Since each brand sets up their own program requirements it is hard to say which requirement you are not meeting. When you apply for a program there will be a list under the "Almost There" message, please be sure to look at which item(s) is not checked off with a green check mark as that is what is preventing you from submitting your application. Once you have met all the criteria that Brand has set up you will see a big "Apply" button.

To contact a brand directly, you can message them by clicking on the small envelope tab on the top of their profile.Some brands have emails and rider support on their profile or on your contract.

The creation of an Athlete Program is an important part of the Hookit process. The Athlete Program is an essential part of the connection the athlete is looking for from the brand. Brands should take into consideration why the athlete is there; is it for a deal on product, title status, or just to be the associated with the brand itself?

Benefits

Gain Access to top athletes in sports

Provide discounts to customers

Create a following for the brand

Start, maintain, and be successful in creating an athlete support program

How to Create an Athlete Program:

Go to Program Overview, on the right hand side of the Dashboard

Select gray Edit Program button

Fill out Program Information

Adjust accepting dates to a full calendar year

Edit Sports Requirements to standards

Adjust Demographic Info

Edit Location

Select Next

Add up to 5 custom questions of brands choice

Select Save Changes

Hot Tips:

Set Sports Requirements to reasonable standards, not everyone will have video of themselves competing

Creating custom questions allows the brand to ask product, demographic, purchasing questions to the athlete.

Make sure to post the Program is open once you have completed editing the program.

If you need help email [email protected]

When your competitive season rolls around, it's time to freshen up your profile with new photos and videos, update your competition results and start researching brands you would like to represent for the upcoming season.

Support levels and agreements vary by company, but can range anywhere from product discounts to free products and beyond (based on talent and marketability).

Always remember, Athlete Support is a two-way street and brands select athletes to represent them and offer deals comparable to how much exposure you can generate for their company. Just a few of the hundreds of participating brands offering athlete support for 2013 on Hookit.com include Monster A rmy, Yoshimura, TiLube, F reeGun Underwear, P owersport Grafx, D eft Family, Spy Optic, Rockwell, Dunlop Tires, AXO, Fuel Clothing, Twin Air, Renthal, Matrix Conceptsand G oPro. For a complete list, visit http://www.hookit.com/brands.

Take a minute to look at the other tips we've prepared below and feel free to contact us if you have any questions. ----------------------------------------------------------------

Athlete Support Help Guide

1. Get Prepared: Update Your Profile & Resume

Update your Profile - Do you have current photos, videos and information?

Competition Results - Click on the "Add Event/Result" tab on your Dashboard and add your latest

Upload Photos - Upload current photos and organize your galleries to showcase your best shots

Upload Videos - Videos are the best way to showcase your talent. Post current videos.

Contact Info - Are your address, phone number and contact information up to date?

www.hookit.com/lorettalynns

2. Apply / Re-Apply for Athlete Programs: Search for Programs Search for Opportunities: We just recently introduced 'Hookups' as a new item in the top navigation to provide quick access to Athlete Programs on Hookit.com. This page allows you to search for specific brands, programs that apply to your sport, and programs that you qualify for. Click on the brand that interests you and apply for their program!

(Insert screen shot of brands page)

3. Promote Yourself: Updating and Promoting Your Profile through Social Media

Hookit allows you to integrate all of your favorite social media platforms with your Hookit account. Using your Facebook to login,hash tagging #Hookit on your Instagram photos and sharing your deals on Twitter are all ways of driving people to your Hookit profile.

Hot tip: Keep the same name on all social sites (if possible.) This will make it easier for people to find you. The simpler, the better!

Promote Yourself & Your Sponsors

Grab digital stickers and badges to distribute across your social web.

How the Sponsorship Tools Work

Track and improve your brand hits, profile views, rating and more...

What Companies Want

Learn straight from the companies what they want and expect from you.

Applying for Sponsorship

Before you apply, read these important tips...

I'm Sponsored, Now What?

Learn the ins and outs of being sponsored and what's expected of you...

How to Get in the Media

Want your face and footage in the mags and media? Here's how...

+ Other Programs on Hookit.com to Check Out Loretta Lynns Rider Directory - The most prestigious race in amateur motocross just wrapped up in early August - the 2010 AMA Amateur National Championships in Tennessee. With nearly 70% of the qualifying riders being Hookit.com members, we set up the rider directory to give members a way to learn more about the fastest riders in the country and for brands to instantly invite the riders into their sponsorship programs. Check it out at .

When receiving support from brands on Hookit many ask for you to leave product reviews on the products you receive as part of your agreement. Product reviews can be left in two places.

1. When applying for support. When you apply for support brands often ask you to review their products as a part of the application process this can only be done once in a contract period.

2. The brands online sore. Go to the place online where you ordered the product and typically there will be a spot on the page to review and rate that product. See an example from the spy store in the image below.

In the case that you can't find a place to review the product in the online store we suggest you contact the brand and find out where exactly they would like you to review their products.

Performance:

Your results from events over the past 12 months. You get points based on how big and competitive the event is, the class/division you competed in and what place you finished.

Reasons YourPerformanceCan Drop:

For your score we only look at results from the last 365 days. After 365 days results are retired from your score inhales that you attended that same event this year and came out with better results to improve your score.

Events are weighted differently, in some cases an event you attended two years in a row may be weighted differently from one year to the next causing a change in score.

If over the course of a year you are attending less events or not improving your results compared to the last year then your score may drop.

If you are participating in less classes that in previous years this may affect your performance score.

Please keep in mind thatall these factors are weighted differently and the Hookit Score is deigned to fluctuate depending on how active you are in your sport.

How to improve:Compete more often at the best events and make sure your results are posted to your Hookit account. For full points, results must be verified by the promoter.

Note: a green check mark next to your event result means it was Auto verified and uploaded. If you don't see an event you attended on the site posted as verified don't worry, we are constantly working to help new promoters get their results on the site. Tell your promoter to contact us athttps://hookit.wufoo.com/forms/new-promoter-application/!

If an event isn't already available when you search for it on the site you can create it yourself by following these few steps. Just remember you can only add events when you are logged in on a computer, the mobile platform does not yet have this feature.

1. Login using a computer

2. At the top of the page go to "+Post"

3. Select "Event / Result"

4. Complete all the information the screen and you should then be set!

All events and results added by a user will not be verified. If you'd like to have an event or result verified see this page.

Performance:

Your results from events over the past 12 months. You get points based on how big and competitive the event is, the class/division you competed in and what place you finished.

Tips to improve this portion of your score:

Attend as many verified events as possible

Improve on your results at every event

Travel to bigger events

Encourage promoters to contact us regarding verifying their events

Note: a green check mark next to your event result means it was Auto verified and uploaded. If you don't see an event you attended on the site posted as verified don't worry, we are constantly working to help new promoters get their results on the site. Tell your promoter to contact us at [email protected] !

Here you can find out some of the reasons that may cause changes to your Hookit Score. You can also find some tips on how to improve your score.

How Your Hookit Score is Updated

Your Hookit Score changes based on your commitment, performance and reach in your sport. For more on how each is tracked and how you can improve, read on...

Commitment:

How often you do your sport and where you go. You get points for the # of days you <rode> in the past 30 days and for the # of days you <rode> in the past 12 months. This part of your Hookit Score will go up & down as you <ride> more or less. There's also bonus points for your travel coverage - which is the rough mileage between the <spot name> you <ride>.

How to improve:<Ride> more and make sure you log those sessions to your Hookit account. For full points, post from your phone at the spot (so we can verify you were there). Session outside your local area to grab those bonus Travel points.

--------------

Performance:

Your results from events over the past 12 months. You get points based on how big and competitive the event is, the class/division you competed in and what place you finished.

How to improve:Compete more often at the best events and make sure your results are posted to your Hookit account. For full points, results must be verified by the promoter.

Note: a green check mark next to your event result means it was Auto verified and uploaded. If you don't see an event you attended on the site posted as verified don't worry, we are constantly working to help new promoters get their results on the site. Tell your promoter to contact us at [email protected] !

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Reach:

Total audience, interactions and influence in social media. You get points for how many followers you have, but more importantly how many likes, comments and shares you get on the stuff you're posting to Instagram, Facebook & Twitter. We look mostly at the last 30 days, so keep your social going to get full points.

How to improve:First off, make sure your accounts are connected and up to date. Second, post interesting content that get's people to interact, like & comment. Use #'s to get your content in front of more people and grow your followers.

--------------

New Hookit Members:

For your first 30 days on Hookit, we use how many days you said you <rode> and competed. After 30 days, we start using the actual sessions and results posted to your account. If you see a drop 30 days after you signed up start posting your sessions!

To add a new spot on Hookit you must first post a session from there on your mobile GPS enabled device using the Hookit App for Android or iPhone.

Adding a spot can only be done using the app while you are at the location you wish to add.

When you go to add a session and the spot you are at is not already on the site you can add it by simply selecting Pick your spot as it appears in the image below.

Make sure you have your phones GPS enabled and permitted to be accessed by the Hookit app in your phones settings.

How to change my profile picture

If you would like to change your profile picture to a photo that has not been uploaded to your profile:

From a computer- Simply go to your profile and click Change Profile Photo link on top of your profile picture then follow directions given.

From your phone- Using the Hookit app just go to your profile and tap on your profile picture. You will then be prompted with the different options you have to upload a photo.

How to change my cover picture

Currently you can only upload cover photos using a computer.

To upload a photo as a cover pic follow these steps:

1. Log on and go to your profile

2. Hover your mouse over the cover photo until you are presented with the options of:

Change Cover

Add Photos

Add Video

3. Select Change Cover and follow the onscreen instructions.

Connecting your social accounts has several benefits, such as:1) Increase Your Hookit ScoreThe total number of people (otherwise known as fans or audience) you have in your network on Facebook, Instagram and Twitter and how many likes and comments they make on your posts is an important thing brands look at before deciding what deal to offer you. Some view this as influence, but when it comes to your Hookit Score, we call this Reach and it helps measure and quantify how much you get. By connecting your social accounts, we can tell you how big your audience is in social media and how much activity you generate every day.2) Automatically Post Updates to your Hookit ProfileIts now easier than ever to post updates to your Hookit profile and/or share your posts to Hookit to other social profiles like Facebook and Twitter:* Instagram Once connected, you can post your Instagram photos directly to your Hookit profile. Within your Hookit Account Settings, you have two options: to post all your photos or only post the ones you want by #hookit when posting to Instragram.* Facebook Once connected, you can quickly find Facebook friends to compare your Hookit Score against and/or add them to sessions and events.* Twitter Once connected, your tweets are posted to your activity feed on your Hookit profile.3) Share Your Updates to Other Social PlatformsWhile making it easier to pull in your posts to other sites, you can also share your athlete specific accomplishments or updates, such as changes in your Hookit Score, event finishes, sessions, media coverage or sponsors out to Facebook and Twitter.4) Have Questions? Check out our FAQs:

How do I connect my accounts? Login to your Hookit account and visit www.hookit.com/my/account and follow the steps.

Do I have to connect my accounts? No, youaren'trequired to connect any of your accounts, but not doing it may affect your Hookit Score and/or your eligibility or the level of deals provided by Brand Support Programs.

How to I create an account if Idon'thave one?* Facebook signup online or from your phone at www.facebook.com * Instagram signup online or from your phone at www.instagram.com * Twitter signup online or from your phone at www.twitter.com

Will other sites be added? Yes, new sites and platforms are already in the process of being added. As they are, a notification will be sent out so you can connect to increase your score and/or drive more activity to and from your Hookit athlete account.

Computer

Sign in to your account

Go to your Account Settings

In the Personal Info section youll see a place for your email address.

Mobile

Open the application or go to the site using your phones mobile web browser

Go to the icon labeled More

Tap into Personal Info where you will find the appropriate place for your email.

At this time you are not able to import sessions from other devices or services such a Strava. However, we are aware many of you desire this as a feature and are currently working on solutions to bring this integration to the Hookit platform.

On the new Hookit site the option to tag photos has been removed from the photo upload page. You can now add tags to a photo by going to that photo and clicking on the "Tag Photo" button as highlighted in red below.

1. Sign in and go tohttp://www.hookit.com/my/account/services/

2. Click on the Upgrade or Renew button.

You can also visit www.hookit.com/premium

Please make sure your billing address matches that on your credit card to avoid incomplete transactions.

1. Upload your video to your YouTube or Vimeo account

2. After adding the video to your account copy the share link from the streaming provider for your video.

3. Go back to your Hookit account and click '+Post' and select 'Photos/Videos'

4. Paste share link into the video link box.

Adding a head shot is super both from a computer or using the mobile app.

Desktop

Login to your account

go to your profile

hover your cursor over the default headshot until a link labeled "Change Profile Photo" appears

Click the link and follow the onscreen instructions

Mobile* App (Android + iPhone)

Open the app and login

Go to your profile

tap on your headshot

When you receive a notification reading "Upload Headshot" select where you'd like to upload your new headshot from.

*Note: When accessing the site from your phone you can only upload photos from the Hookit App. The mobile webpage does not support photo uploads.

Our mobile apps are only available for iPhone and Android devices.

For iPhone, our app requires iOS 6.1 or later.

For Android, our app requires version 4.0 or later.

At this time, we only offer brands the ability to terminate a contract with one of their athletes.If you wish to break a contract with one of your sponsors, you must get in touch with your sponsor and request that they terminate your contract and provide a reason for wanting to do so. We cannot do this for you since you entered into an agreement with the sponsor.Please be aware that a contract is legally binding. Terminating a contract is poor practice and may negatively affect future offers.

Hookit is all about supporting the athletes. That's why we created this! However, we are a platform, not a brand. Think of us as a tool or network to promote yourself, track your progression and connect with potential opportunities for support, deals and sponsorship.

Good luck!!

Hookit.com does not handle any fulfillment for the brands or shops on Hookit.com. Please contact the brand directly or visit the store you purchased from for instructions on how to request a status on your order.

If your shopping cart price does not reflect your discount, we suggest double checking these things...

1. Make sure you entered the correct code

2. Make sure your program hasn't expired

3. Carefully, re-read your contract. There may be product or quantity exclusions.

If you have gone through all these steps and are still having issues please submit a ticket to our support team and one of our team members will assist you.

Please be sure to provide them with the following details on your order.

Hookit Displayname:

Store/brand:

Specific items you are trying to use the code for (Product Name/Style):

What error or message are youreceiving:

If possible please provide screenshots!

SUBMIT A TICKET

Premium members getbetter deals, more exposure and better toolsto help you get thebest discounts, the highest level of supportand help increase your Hookit Score. As a premium member you will receive:

Premium Member badge

Higher ranking in the athlete search

Faster responses to your applications

Inclusion in recommendations to brands

Priority Technical Support (faster response times)

Verified Results*

Verified Career Level Status and Badge

Increased Hookit Score**

Better deals, more exposure. (period)

* We consitently review the results from regional, national and select local events and verify your information with the event organizer, sanctioning body or promoter. Verified results let brands know your information is legitimate and help you get the best deals offered.

** Better tools, more insight, better support, verified results and verified career level status can increase your hookit score

Depending on the program the brand has with Hookit, you will be able to access different information. Certain brand profiles allow brands access to reports regarding their account, access to insiders, and data.

Unfortunately, we do not offer a way to upload brand logos for companies without Hookit accounts. We suggest sending this link to the brands you wish to add and asking them to build a profile so you can connect on Hookit.

If the sponsor is already on Hookit, but you received the sponsorship offline, you can contact them and ask that they send you the same offer on Hookit to link your account with their Hookit program and promotes their logo on your profile.

No, just like many other popular networking sites online today each email address ispermutedonly one account.

How to add/edit my sports

Adding a new sport has never been easier

From a computer login to your account

Go to the top of the screen and next to the Hookit logo youll see your sports name.

When you hover the mouse over your sport a drop down will appear and at the bottom of this list youll see Add / Manage Sports

Clicking this option will then bring you to a menu where you will be able to both add and delete the sports you wish to have profiles for.

If youdon'tsee your sport, make sure itisn'ta sub category of another sport. (Example: Long boarding is a sub category of skate.)

We need a parent or guardian to provide their consent for you to be on Hookit. Sorry, but this is an important step to keep our younger athletes safe and keep parents involved. It's also required to comply with COPPA.

To comply with COPPA (the Child Online Privacy Protection Act), we require that all children under 13 have verified consent from a parent or legal guardian prior to using Hookit.Per COPPA guidelines, we have two options to verify we have your consent:1) Credit Card Transaction

2) Consent Form

Currently, there is no way to make your profile completely private. As with any social network, be careful about the amount of information you choose to share on Hookit.com.

You can what privacy options we do have by logging in and going tohttp://www.hookit.com/my/account/privacy/.

Broadcast: An email, message, or both; that can be sent directly to select athletes, regarding new deals, sponsorship programs, and events.

Benefits:

Communicate with athletes.

Leads to higher sales conversion

More participants at events

Increase applicants to your athlete program

Hookit suggests sending a broadcast at least twice a month or up to once a week.

How to Send a Broadcast:

Log on to Dashboard.

Click on the grey Program Tools bar

Adjust the drop down menu to target your audience

Click send then enter title (subject) for your broadcast

Upload a banner (image).

Add your brand link to banner

Enter additional text for further directions to athletes. Press SEND

Hot Tips:

Hookit suggests adding hyperlink and coding to message body as well

Make sure Subject line has a captivating title

Broadcasts should contain a call to action.

Usually sending to active and inactive hits all of the insiders in the programs

In order to create a brand account, these items needed to be attended to in order of importance:

Fill out Profile

Account Vitals

Main Sport

Product Categories

Social Media

Customize profile

Upload images and videos

Initial images and video

Attaching brand to Spots and Events

Spots

Events

Website Integration

Facebook App integration

Athlete Program

Introductory Letter

Welcome Letter

Login to your account and go to http://www.hookit.com/my/account/deactivate/. This is not reversible so please be sure you really want to delete all your information and activities from Hookit.com.

Here are some things to try when you are having login issues:1. Please make sure you are trying to login using the ORIGINAL email or screen name you used to create your account2. Reset the password using the 'Forgot Password" link on the sign up page. This will send you an email with instructions to reset your password.If it still doesn't work or you can remember the email you signed up with, contact us through the Help section.

Here at Hookit, we suggest that brands log in to their account 2 to 3 times a week.

Hookits highest traffic days are Monday and Tuesday. Using that information to create a routine of checking the account and maintaining the dashboard will make communication with athletes easier.

Profile pictures or headshots should be changed every time your brand comes out with a new logo, or new product, roughly every quarter if designs permit.