Hostway FAQs

As part of our ongoing effort to provide the best possible service for our clients, our U.S Virtual Private Server clusters will be undergoing emergency maintenance. This will temporarily impact your VPS service during this time.

Affected VPS' will be offline during the emergency maintenance. The maintenance will begin at 8:30AM EST on Wednesday December 11, 2019. We are committed to keeping the downtime as minimal as possible - we expect the duration of the maintenance to last about 8 hours.

The content of the VPS will remain unchanged.

Please be advised that not all VPS' will be affected by this emergency maintenance. If your account is one of the affected, you should receive a notification to the email address on file for your account contact.

In this help article you will find general instructions and settings on how to configure your Open-Xchange (POP/IMAP) mailbox in the most popular email clients and mobile devices.

Note: You can also access your email via the Open-Xchange Webmail interface at https://webmail.hostway.com. NetNation customers please use: https://webmail.netnation.com

Generic instructions:

Configure your mailbox as POP Account

Configure your mailbox as IMAP Account

The linked articles below contain instructions on how to set up your Open-Xchange mailbox as POP or IMAP account on various email clients for Windows and Mac.

Windows desktop clients:

Configure Outlook 2016 for Windows

Configure Outlook 2013 for Windows

Configure Outlook 2010 for Windows

Configure Thunderbird for Windows

Mac desktop clients:

Configure Apple Mail (Mac Mail)

Configure Outlook 2016 for Mac

Mobile devices:

Configure iOS Devices (iPhone, iPad)

Set up your OX Sync or Collaborate mailbox using ActiveSync on iOS Mobile Device (iPhone, iPad)

Configure Android Devices (Phones, Tablets)

Set up your OX Sync or Collaborate mailbox using ActiveSync on Android Mobile Device (Phones, Tablets)

Note: The email settings in the tables below apply to all e-mail clients and mobile devices. They can be used to set up your Open-Xchange mailbox as POP or IMAP email account, with SSL or TLS encrypted connection (recommended).

I. POP account types:

1. Incoming mail server settings (POP3):

with SSL encrypted connection

Incoming POP server

securepop.siteprotect.com

User Name

Your full email address

Password

Your e-mail account password

Authentication type

Password

Use Secure Sockets Layer (SSL)

YES

Port

995

2. Outgoing server settings (SMTP):

with TLS/STARTTLS encrypted connection (recommended)

with SSL encrypted connection (alternative)

Outgoing SMTP server

smtp.siteprotect.com

User Name

Your full email address

Password

Your e-mail account password

Authentication type

Password

Type of encrypted connection

TLS

SSL

Port

587

465

Important Notes for alternate SMTP ports:

Many Internet Service Providers (ISPs) are blocking the default SMTP port 25, which is the port used to send email messages. They are doing this to cut down the amount of spam that is sent from their network. Alternate SMTP ports 587 or 465 are recommended.

If a firewall or your Internet Service Provider (ISP) blocks the 587 port, an alternate SMTP port 465 with SSL encryption type can be used.

II. IMAP account types

1. Incoming mail server settings (IMAP):

with TLS/STARTTLS encrypted connection (recommended)

with SSL encrypted connection (alternative)

Incoming IMAP server

imap.siteprotect.com

User Name

Your full email address

Password

Your e-mail account password

Authentication type

Password

Type of encrypted connection

TLS

SSL

Port

143

993

2. Outgoing server settings (SMTP):

with TLS/STARTTLS encrypted connection (recommended)

with SSL encrypted connection (alternative)

Outgoing SMTP server

smtp.siteprotect.com

User Name

Your full email address

Password

Your e-mail account password

Authentication type

Password

Type of encrypted connection

TLS

SSL

Port

587

465

Important Notes for alternate SMTP ports:

Many Internet Service Providers (ISPs) are blocking the default SMTP port 25, which is the port used to send email messages. They are doing this to cut down the amount of spam that is sent from their network. Alternate SMTP ports 587 or 465 are recommended.

If a firewall or your Internet Service Provider (ISP) blocks the 587 port, an alternate SMTP port 465 with SSL encryption type can be used.

How to access and use cPanel File Manager

How to login.

In order to access each domain names cPanel you should login to WHM (Web Host Manager) or directly access cPanel for the specific domain at https://yourIPaddress:2083/ We are going to provide the steps via WHM.

Navigate to your browser and type https://yourIPaddress:2087/ and enter your credentials.

Once you login, at the upper left corner in the search bar type List Accounts.

Once you load the page click on the cP icon next to the website/domain you wish to edit in its own cPanel. This will redirect you and log you in directly.

Then and the main page you will see FileManager

Once you access it you should see something like the example below.

The public_html folder is the one that publishes your website. You have dozen of options in the File Manager, depending on what kind of file or directory is marked.

Basics of the options

+ File and + Folder therefore are for creating a new file or directory;

Copy and Move are for copying or moving a file/folder to a different directory;

Download is for downloading a file or folder on your local PC;

Delete to delete file/folder;

Rename is for renaming the file/folder;

Edit is for editing the file itself, which will redirect to a new page where you can write and save changes;

HTML Editor is for editing HTML files and again the option opens a new page;

Permissions will help you change the permissions of a certain file or folder Read/Write/Execute.

View preview file.

Compress allows you to create a Zip file of for example larger file/folder and it will be much faster if you wish to download it.

The purpose of the .htaccess file is to provide a means to configure Apache for users who cannot modify the main configuration file. This article is applicable to Linux websites hosting plans only.

This article contains the following sections:

What is an .htaccess file?

How to create and upload an .htaccess file?

What can the .htaccess file be used for?

I. What is an .htaccess file?The .htaccess file is a configuration file that enables additional Apache web-server features. It can be added in your web folder and it will affect your entire website content. You can also add further .htaccess files in a sub folder of your web folder to activate individual features for that sub folder only.

II. How to create and upload an .htaccess file?You can create such file with text editor (Notepad, MS Word, etc.). You should name the file exactly .htaccess as otherwise it will not work. Having a dot in front of the name makes the file hidden.

Use your preferred text editor, create a file named .htaccess on your desktop or any other local folder, add the desired text and then upload the file using an FTP client. Instructions on how to establish an FTP connection can be found here. Once you establish the FTP connection, you will simply have to drag and drop the newly created file from your computer to the desired folder on your hosting space.

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III.What can the .htaccess file be used for?1. 301 redirection:

One of the most common applications of the .htaccess file is to create url redirections. If you want one domain (that you have hosting services for) to be redirected to another domain, this is the text that should be in your .htaccess file:

RewriteEngine onRewriteCond %{HTTP_HOST} ^firstdomain.com [NC,OR]RewriteCond %{HTTP_HOST} ^www.firstdomain.com [NC]RewriteRule ^(.*)$ http://seconddomain.com/$1 [L,R=301,NC]

Alternatively, you can use this code:

Redirect 301 / http://domain.com

2. WWW vs non-WWW:

You can force the browser to display either the www.domain.com version of your website url or only domain.com. Here are the two options:

2.1 Forcing www.domain.com to be displayed in a browser:

RewriteEngine onRewriteCond %{HTTP_HOST} ^domain.com [NC]RewriteRule ^(.*)$ http://www.domain.com/$1 [L,R=301,NC]

2.2 Forcing only the domain name to be displayed

RewriteEngine onRewriteCond %{HTTP_HOST} ^www.domain.com [NC]RewriteRule ^(.*)$ http://domain.com/$1 [L,R=301,NC]

3. Block a certain IP or range of IPs:

You can also block a certain IP or a whole range of IPs from visiting your site. In order for that to be done, you will need to add these lines to your .htaccess file:

Order Deny,AllowDeny from X.X.X.X (where X.X.X.X is a specific IPv4 Address)

If you want to block more than one IP, you will have to list each one on a separate line:

Order Deny,AllowDeny from X.X.X.XDeny from Y.Y.Y.Y

In order to restrict access from specific countries, you must obtain the ranges of IP addresses that are assigned to that particular country. There are several web sites (e.g. ip2location.com) that enable you to generate these .htaccess directives automatically based on the country or countries you specify.Please note that this method is not 100% effective because IP address assignments can change, and IP address ranges can overlap. Nevertheless, this method blocks the majority of the traffic from the specified countries.

4. Changing the default home page:

If you currently have a website whose default landing page is index.html and want to change it (for example a WordPress site's default page is index.php), but you want to keep both files (index.html and index.php) on your hosting space, you can change the default landing page by adding the following to your .htaccess file:

DirectoryIndex index.php

5. HTTP to HTTPS redirection:

If you are in need to transfer all the traffic that is currently going through HTTP but you need it to be HTTPS (ex. you have just purchased and installed new SSL certificate), you will need to add the following:

<IfModule mod_rewrite.c>RewriteEngine OnRewriteBase /RewriteRule ^index\.php$ - [L]RewriteCond %{REQUEST_FILENAME} !-fRewriteCond %{REQUEST_FILENAME} !-dRewriteRule . /index.php [L]RewriteCond %{ENV:HTTPS} !=onRewriteRule ^(.*)$ https://%{HTTP_HOST}/$1 [R=301,L]</IfModule>

6. Custom Error Page:

You can also use .htaccess file for a custom 404 error page. The text that you will need to have in the file is:

ErrorDocument 404 /yourcustomer404page.html

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Setup Cisco ASA 5506 to Emulate Cisco ASA 5505 Switchport VLANs

As of Cisco ASA firmware versions 9.7.x+ (we're putting 9.8 on new deployments) - Cisco has included a base config and functionality that uses interface bridging that will emulate the ability we ~used~ to have with the Cisco 5505 units - span a VLAN across all/any available ports. (Ex. having the 'inside' across all available ports)

[FULL INFO BELOW]

It's not as spiffy as the 5505, but it'll work and save us some switches for setups with less servers than available Cisco ports.

From Cisco:

A new default configuration will be used for the ASA 5506-X series. The Integrated Bridging and Routing feature provides an alternative to using an external Layer 2 switch. For users replacing the ASA 5505, which includes a hardware switch, this feature lets you replace the ASA 5505 with an ASA 5506-X or other ASA model without using additional hardware.

The new default configuration includes:

outside interface on GigabitEthernet 1/1, IP address from DHCP

inside bridge group BVI 1 with GigabitEthernet (inside1) through 1/8 (inside7), IP address 192.168.1.1

inside --> outside traffic flow

inside ---> inside traffic flow for member interfaces

(ASA 5506W-X) wifi interface on GigabitEthernet 1/9, IP address 192.168.10.1

(ASA 5506W-X) wifi <--> inside, wifi --> outside traffic flow

DHCP for clients on inside and wifi. The access point itself and all its clients use the ASA as the DHCP server.

Management 1/1 interface is Up, but otherwise unconfigured. The ASA FirePOWER module can then use this interface to access the ASA inside network and use the inside interface as the gateway to the Internet.

ASDM accessinside and wifi hosts allowed.

NATInterface PAT for all traffic from inside, wifi, and management to outside.

If you are upgrading, you can either erase your configuration and apply the default using the configure factory-default command, or you can manually configure a BVI and bridge group members to suit your needs. Note that to easily allow intra-bridge group communication, you need to enable the same-security-traffic permit inter-interface command (this command is already present for the ASA 5506W-X default configuration).

Example for Interfaces:

interface GigabitEthernet1/1

nameif Public

security-level 0

ip address 216.87.x.x 255.255.255.0

interface BVI1

nameif Private

security-level 100

ip address 10.0.0.1 255.255.255.0

interface GigabitEthernet1/2

bridge-group 1

nameif Private_1

security-level 100

interface GigabitEthernet1/3

bridge-group 1

nameif Private_2

security-level 100

interface GigabitEthernet1/4

bridge-group 1

nameif Private_3

security-level 100

interface GigabitEthernet1/5

bridge-group 1

nameif Private_4

security-level 100

interface GigabitEthernet1/6

bridge-group 1

nameif Private_5

security-level 100

interface GigabitEthernet1/7

bridge-group 1

nameif Private_6

security-level 100

interface GigabitEthernet1/8

bridge-group 1

nameif Private_7

security-level 100

interface Management1/1

shutdown

interface GigabitEthernet1/1

no shutdown

interface GigabitEthernet1/2

no shutdown

interface GigabitEthernet1/3

no shutdown

interface GigabitEthernet1/4

no shutdown

interface GigabitEthernet1/5

no shutdown

interface GigabitEthernet1/6

no shutdown

interface GigabitEthernet1/7

no shutdown

interface GigabitEthernet1/8

no shutdown

In this help article you will find step-by-step instructions how to set up your Open-Xchange (OX) mailbox on your Android device using the Gmail app and ActiveSync.

ActiveSync allows synchronization of Mail, Contacts, Calendars, and Reminders from the OX server to your mobile device.

Please note that only OX Sync or OX Collaborate mailboxes have ActiveSync available. OX Mail mailboxes does not support ActiveSync, but you can upgrade your mailbox in SiteControl any time.

Note: For instructions how to set up a Microsoft Exchange 2010 mailbox using ActiveSync on Android Mobile Device (Phones, Tablets), see the Exchange setup on Android mobile devices article.

ActiveSync configuration instructions

1. Open the Settings app on your device. Find the section for Accounts and tap on it.

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2. Then tap Add Account.

3. Tap Exchange.

4. On the Add your email address screen, enter your email address and tap Next.

5. On the next screen, enter your password and tap Next.

6. On the Incoming server settings screen, enter the following information. Then tap Next.Domain\Username: Your full email addressPassword: The email password you use to sign in to your account.Server: webmail.hostway.com (Note: NetNation customers please use webmail.netnation.com)Port: 443Security Type: SSL/TLS

7. The Gmail app will verify if your incoming server settings are correct. If they are incorrect, please edit them and make sure that they are properly configured.

8. After a successful account creation, configure the Account name that will be displayed on sent messages. Tap Next to finish the account setup.

HOW To Set Up An Internal SMTP Service For Windows Server

Here are a few steps to enable an SMTP service that is built into the core operating system for Windows Server 2012.

Install the SMTP Service

Launch the Server Manager. From the Search charm, type in Server Manager to find it.

From the Dashboard, Add Roles and Features. The Add Roles and Features Wizard will begin. Click Next on the first screen.

Select Role-based or feature-based installation.

Select the Essentials Server (which should be highlighted by default).

Click Next to bypass the Roles selections.

Scroll down the list and tick the SMTP Server feature.

A new window will pop up to inform you that some other services will also be installed. Click Add Features to confirm and continue. Click Next to continue past the features selection screen.

Click Install to complete the Installation.

Click Close when the installation has completed.

Configure the SMTP Service

From the Search charm, type IIS. Hover your mouse over one of the selections, and run the Internet Information Services (IIS) 6.0 Manager.

Click Yes to the UAC Prompt.

Expand to SMTP Virtual Server #1, right click and select Properties.

General Tab: Set the IP Address to the servers IP address.Note: You can also enable logging is required.

Access Tab: Set the IP for the internal devices in the connection button.Add the same IP to the Relay list.

Delivery Tab: Set an external domain you can use the free customised domain from Microsoft, and you can also optionally add a Smart host, if required. Tick the Attempt direct delivery box, if you want the server to attempt to deliver the email directly first before trying the Smart host.

From the Search charm, type Firewall to locate and run the Windows Firewall with Advanced Security console.

Add a new Inbound Rule. (Right Click on Inbound Rule, and select New Rule)

Select Port.

Type in 25 as the local port.

Click Next (Allow the Connection).

Uncheck Public. (Prevents external access to the server)

Give the rule a name, and click Finish to create the rule.

You should now see a new rule enabled in the firewall management console.

Restart the SMTP Service and set the service for Automatic Start. Open up the Services Management Console. Double Click on the Simple Mail Transfer Protocol service. Stop and then Start the service. Set the Startup type to Automatic.

Thats it. The service is ready and waiting.

Windows DFS Edit Quota Size

DFS Replication uses staging folders for each replicated folder to act as caches for new and changed files that are ready to be replicated from sending members to receiving members. These files are stored under the local path of the replicated folder in the DfsrPrivate\Staging folder.

By default, the quota size of each staging folder is 4,096MB, and the quota size of each Conflict and Deleted folder is 660MB. The size of each folder on a member is cumulative per volume, so if there are multiple replicated folders on a member, DFS Replication creates multiple staging and Conflict and Deleted folders, each with its own quota.

The following subsections provide information about how to edit the quota of the staging folder and Conflict and Deleted folder and how to optimize the size of staging folders.

Important

If a staging folder quota is too small, DFS Replication might consume additional CPU and disk resources, and replication might slow down or even stop. For more information, see the Optimize the size of staging folders section of this topic.

Note

When a file is modified on two or more members before the changes can be replicated, the most recently updated file "wins" the conflict and DFS Replication moves the "losing" file or files to the Conflict and Deleted folder. The losing file or files are stored in the DfsrPrivate\ConflictandDeleted folder under the local path of the replicated folder on the member that resolves the conflict. The Conflict and Deleted folder is also used to store files that are deleted from replicated folders. The files in the Conflict and Deleted folder are renamed and are accessible only by members of the local Administrators group. The access control lists (ACLs) on the conflict files are preserved to help ensure security. You can view a log of conflict files and their original file names by viewing the ConflictandDeletedManifest.xml file in the DfsrPrivate folder.

Edit the quota size or location of the staging folder and Conflict and Deleted folder

You can edit the quota of the staging folder and Conflict and Deleted folder on a per-replicated folder, per-member basis. You can also change the location of the staging folder.

To edit the quota size or location of the staging folder and Conflict and Deleted folder

ClickStart, point toAdministrative Tools, and then clickDFS Management.

In the console tree, under theReplicationnode, click the replication group that contains the replicated folder with the quotas that you want to edit.

In the details pane, on theMembershipstab, right-click the replicated folder on the member with the quota that you want to edit, and then clickProperties.

On theStagingtab, adjust the staging folder quota and path as necessary.

On theAdvancedtab, adjust the Conflict and Deleted folder quota as necessary.

Note

Changes to staging folder quotas and Conflict and Deleted folder quotas are not applied immediately. The updated quotas must be replicated to all domain controllers, and the member must poll its closest domain controller to obtain the changes. The amount of time this takes depends on AD DS replication latency and the short polling interval (5 minutes) on the member.

Optimize the size of staging folders

Optimizing the size of the staging folder can improve performance and reduce the likelihood of replication failing. When adjusting the size of the staging folder, consider the following factors:

If a staging folder quota is configured to be too small, DFS Replication might consume additional CPU and disk resources to regenerate the staged files. Replication might also slow down, or even stop, because the lack of staging space can effectively limit the number of concurrent transfers with partners.

Important

For the initial replication of existing data on the primary member, the staging folder quota must be large enough so that replication can continue even if multiple large files remain in the staging folder because partners cannot promptly download the files. To properly size the staging folder for initial replication, you must take into account the size of the files to be replicated. At a minimum, the staging folder quota for servers running Windows Server 2008 should be at least the size of the 32 largest files in the replicated folder, or the 16 largest files for the SYSVOL folder on a read-only domain controller. To improve performance, set the size of the staging folder quota as close as possible to the size of the replicated folder. To determine the size of the largest files in a replicated folder using Windows Explorer, sort by size and add the 32 largest file sizes (16 if its the SYSVOL folder on a read-only domain controller) to get the minimum staging folder size. To get the recommended minimum staging folder size (in gigabytes) from a Windows PowerShell command prompt, use this Windows PowerShell command where<replicatedfolderpath>is the path to the replicated folder (change32to16for read-only replicated folders): (Get-ChildItem<replicatedfolderpath>-recurse | Sort-Object length -descending | select-object -first 32 | measure-object -property length -sum).sum /1gb

Increase the staging folder quota when you must replicate multiple large files that change frequently.

If possible, increase the staging folder quota on hub members that have many replication partners.

If free disk space is a concern, you might need to configure the staging quota to be lower than the default quota when several replicated folders share staging space on the same volume.

During normal operation, if the event that indicates the staging quota (event ID 4208 in the DFS Replication event log) is over its configured size and is logged multiple times in an hour, increase the staging quota by 20 percent.

To improve input/output (I/O) throughput, locate staging folders and replicated folders on different physical disks. This can be done by editing the path of the staging folder.

Note

The staging quota for DFS Replication is not a hard limit, and it can grow over its configured size, unlike the staging quota for FRS. When the quota is reached, DFS Replication deletes old files from the staging folder to reduce the disk usage under the quota. The staging folder does not reserve hard disk space, and it only consumes as much disk space as is currently needed.

How to upgrade firmware on a RedHat/CentOs environment(DELL)

1) Install the following software

DSU RPM Installation

1) wget -q -O - http://linux.dell.com/repo/hardware/dsu/bootstrap.cgi | bash

2) yum install dell-system-update

2) After the installation run the following command to obtain an inventory

#dsu --inventory

3) Run the following command to upgrade everything is needed on the server ( You will be able to select the components from a list)

# dsu --apply-upgrades-only

4) After the system connects to the DELL catalogs, a list of components ready to upgrade will be presented on the screen

Example:

|--------DELL EMC System Update-----------|

[ ] represents 'not selected'

[*] represents 'selected'

[-] represents 'Component already at repository version (can be selected only if -e option is used)'

Choose: q - Quit without update, c to Commit, <number> - To Select/Deselect, a - Select All, n - Select None

[ ]1 NetXtreme BCM5720 Gigabit Ethernet PCIe (eth1)

Current Version : 20.2.17 Upgrade to : 20.6.52, Criticality : Optional

[ ]2 NetXtreme BCM5720 Gigabit Ethernet PCIe (eth0)

Current Version : 20.2.17 Upgrade to : 20.6.52, Criticality : Optional

[ ]3 13G SEP Firmware, BayID: 1

Current Version : 2.23 Upgrade to : 2.25, Criticality : Optional

[*]4 BIOS

Current Version : 1.3.2 Upgrade to : 2.4.3, Criticality : Urgent

[ ]5 Dell 32 Bit uEFI Diagnostics, version 4239, 4239A33, 4239.41

Current Version : 4239A33 Upgrade to : 4239A36, Criticality : Optional

[ ]6 iDRAC

Current Version : 2.30.30.30 Upgrade to : 2.50.50.50, Criticality : Recommended

[*]7 PERC H330 Adapter Controller 0 Firmware

Current Version : 25.4.1.0004 Upgrade to : 25.5.4.0006, Criticality : Urgent

NOTE: I selected BIOS and PERC only with the instructions provided from the DELL script

5) Once you select the components, press "c" to commit

6) The script will download the firmware and install everything for you. Once the process is completed. Reboot the server

On a Server 2008 and 2012 RDS service that has been deployed and working for some time you begin to receive errors "The remote session was disconnected because there are no Remote Desktop License Server available" as shown below:

If this is happening after the license grace period AND you already had a setup a license server, please try the below steps:.

1. Login to the server and open Registry by typing regedit.exe in Run or cmd prompt.(please note that this should be opened as Administrator.

2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\RCM\GracePeriod as shown in below window and select the GracePeriod Key. If the GracePeriod key exists you will need to delete it.

3. You must take ownership and give admin users full control to be able to delete GradePeriod key.

- Right Click on GradePeriod Key to take ownership of. - On the Edit menu, click Permissions. - Click Advanced, and then click the Owner tab. - Under Change owner to, click the new owner, and then click OK.

Now, right click and delete the GracePeriod key( REG_BINARY ). Once deleted, exit the registry and reboot the server.

Server 2008 and beyond have new behaviors regarding how reboots-after-patching are handled. In previous versions of Windows Server, the reboot happened exclusively according to the "Delay Restart for scheduled installations" setting. The default is usually 30 minutes after the installation is completed.

Since then, that restart is not automatic anymore. It is exclusively prompted and initiated by a logged on user. For up to 72 hours; if no user initiates the restart, the system automatically restarts at that point.

Determine that the server was rebooted by User32

1. Log into the affected Windows server and open up the Event Viewer

2. Navigate to Windows Logs > System > Filter Current Log and search for the Event ID: 1074

3. Results will appear as per the screen shot below. Refer to the reason code:

Update the Local Computer Policy to stop the server from rebooting

1. Run the command gpedit.msc. You will need to be an elevated user to manipulate Local Group Policy Editor.

2. Navigate to Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > Windows Update.

3. Double click on No auto-restart for scheduled Automatic Updates installations. Enable the policy and leave a comment.

How to backup and restore MySQL databases on Linux

A simple and easy method for creating MySQL backups is to use the mysqldump command. This command will create a simple .sql file of an existing database, which can then be restored to any other empty MySQL database. This article will work for any Linux distribution running MySQL.

1. Back up the database using the following command:

mysqldump -u [username] p[password] [database_name] > [dump_file.sql]

The parameters of the said command as follows:

[username] - A valid MySQL username.

[password] - A valid MySQL password for the user.

[database_name] - A valid Database name you want to take backup.

[dump_file.sql] - The name of backup dump file you want to generate.

2. Restore the backup to a local database server - the mysql command will let you take the contents of a .sql file backup, and restore it directly to a database. This is the syntax for the command:

mysql -u [username] p[password] [database_name] < [dump_file.sql]

3. Restore the backup to a remote database server - you can also use the mysql command to restore a .sql file backup to a remote MySQL server. If you have another server running MySQL, and you have the database credentials, you can define a hostname in the command by adding the -h flag to specify a hostname. This changes the syntax of the command to:

mysql h [hostname] u [username] p[password] [database_name] < [dump_file.sql]

As long as you have the correct credentials and the remote server is running, you will be able to restore the database remotely.

In this help article you will find information on the features and capabilities of your SolarWinds SpamExperts Portal

Note: To access the SolarWinds SpamExperts Portal refer to Accessing SolarWinds SpamExperts Portal article.

This article contains the following sections:

Differences between Domain level and Email-user level access

Walkthrough of SolarWinds SpamExperts Dashboardon Domain level

Walkthrough of SolarWinds SpamExperts Dashboardon Email-userlevel

I. Differences between Domain level and Email-user level access

Domain level - with this type of access, you have the ability to manage the spam filtering settings for the entire domain and all users under that domain. Changes that areapplied here, would affect all users under the domain. BACK TO TOP

Email-user level - with this type of access, you can manage the settings only for its respective mail account and any change that aremade would apply only for that particular email.

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II. Walkthrough of SolarWinds SpamExperts Dashboardon Domain level

Upon entering the Domain level portal, you would be presented with the Dashboard (the main page). The Dashboard is separated on section. Each section contains a variety of features.

1. General

Mailboxes overview - This section, provides you with the option to configure general settings such as the Time Zone for the organization as well as custom filtering behavior for specific mailboxes or disabling it for particular users altogether. You can also add mailbox aliases from this section.

LDAP mailbox sync - Provide connection information for your LDAP server if you wish to synchronise mailboxes rather than use automatic discovery or manual configuration; synchronisation will also manage any aliases that are configured.

Domain aliases - From this section you can create a domain alias when you have multiple domains where all recipient mailboxes at each domain are the same. For example, you might have a .com address and then also various country-specific domains.Configuring a domain alias means that mail received for recipients at the alias domain will be treated in the same way as if they had arrived at the primary domain. For example, if you have the domain example.com, and an alias example.org, then mail to [email protected] will use the settings for [email protected], spam will be placed in the [email protected] quarantine, and log entries will be available under the [email protected] address.

2. Reporting

Email Scout Report - incoming: this section lets you customize your email log searches and schedule them to be automatically performed and sent to you as an email.

3. Incoming

Logs:Provides an overview of the messages received, blocked and temporarilyrejected. Search on various strings and options, including sender, recipient, subject, message ID,sender host and senders IP.

Delivery issue log: Provides an overview of the messages that failed in delivery. Each failed attempt that the filter makes to deliver a message results in a log entry that records information about the failed delivery attempt.

Spam quarantine:Easily block spam or release and train the messages as non-spam.

Incoming delivery queue:View the email that cannot be temporarily delivered to the destination mail server.

Destinations: Allows you to relay messages after being filtered to a custom destination.

Domain settings:Set the maximum bounces, enable/disable logging for invalid recipients, and set accessible/inaccessible logging days for your domain.

4. Incoming - Protection Settings

Recipient whitelist: Hereyou have the option to add and delete whitelisted recipients. Email directed to whitelisted recipients will bypass all filters.

Recipient blacklist:Hereyou have the option to add and delete blacklisted recipients. Email directed to blacklisted recipients will be blocked.

Sender whitelist:Hereyou have the option to add and delete whitelisted senders. To whitelist a full domain, simply add the domainname without @. To whitelist an entire TLD use "*" as a wildcard (e.g. for anything from .nl add "*.nl", without the quotes).

Sender blacklist:Hereyou have the option to add and delete blacklisted senders. To blacklist a full domain, simply add the domainname without @. To blacklist an entire TLD use "*" as a wildcard (e.g. for anything from .nl add "*.nl", without the quotes).

Whitelist filtering rules: Here you have the option to set up rules for conditional whitelisting.

Blacklisting filtering rules: Here you have the option to set up rules for conditional blacklisting

Customise actions: Here you have the option to customize the behavior of your filter towards unwanted and/or potentially dangerous messages.

Filter settings: Here you have the option to alter your filter's behavior in terms of its aggressiveness and additional security checks.

Attachment restrictions: Here you can specify which emails should be blocked based on the extension of the files attached or the contents of the attachments.

5. Continuity

Delivery queue - incoming: Provides an overview of the messages received, blocked and temporarily rejected. Search on various strings and options, including sender, recipient, subject, message ID,sender host and senders IP.

Network tools: Provides you with a set of tools used to diagnose potential problems with delivery.

6. Users & Permissions

Manage email users: Here you can manage web interface access for individual email recipients (email users) here. These can log in to the control panel with their email address and password and are able to manage their own settings. Adding or removing email users has no effect on the actual email processing; this page only allows you to manage individual access to the web interface.

Manage permissions: Here you can manage permissions for available resources on this server. Each resource usually can be accessed via 4 possible HTTP methods. GET method is used for viewing data. POST method is used for new entries creation. PUT method is used for existing entries modification. DELETE method is used for entries deletion. On this page you may control permissions for users managed by you.

Note:To view the in depth manual ofSpamExperts Control Panel onDomain Level, click here.

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III. Walkthrough of SolarWinds SpamExperts Portal on Email-userlevel

Upon entering the Email-user level portal, you would be presented with the Dashboard (the main page). The Dashboard is separated on section. Each section contains variety of features.

1. General

Train spam:Drag and drop or upload messages you wish to classify as spam for training.

Train not spam:Drag and drop or upload messages you wish to classify as non-spam(ham) for training.

2. Reporting

Email Scout Report - incoming: this section lets you customize your email log searches and schedule them to be automatically performed and sent to you as an email.

3. Protection

Logs - incoming: Provides an overview of the messages received, blocked and temporarily rejected. Search on various strings and options, including sender, recipient, subject, message ID,sender host and senders IP.

Sender whitelist - incoming:Hereyou have the option to add and delete whitelisted senders. To whitelist a full domain, simply add the domainname without @. To whitelist an entire TLD use "*" as a wildcard (e.g. for anything from .nl add "*.nl", without the quotes).

Sender blacklist - incoming:Here you have the option to add and delete blacklisted senders. To blacklist a full domain, simply add the domainname without @. To blacklist an entire TLD use "*" as a wildcard (e.g. for anything from .nl add "*.nl", without the quotes).

Spam quarantine: Easily block spam or release and train the messages as non-spam.

4. Continuity

Delivery queue - incoming: Provides an overview of the messages received, blocked and temporarily rejected. Search on various strings and options, including sender, recipient, subject, message ID,sender host and senders IP.

Compose email:Here you can compose email and send it directly within the Dashboard.

Note:To view the in depth manual of SolarWinds SpamExperts Control Panel on Email-userLevel, click here.

In order to point the mail flow to your Hosted Microsoft Exchange 2016 you need to configure the necessary DNS records responsible for the email services.1. In case you are already using our name servers you can change your DNS records via your SiteControl.2. If you are using third party name servers, you need to create our DNS records below via your domains registrar/provider control panel or to ask your DNS hosting provider to make the changes for you.Replace any existing MX records with the ones below. Please note that different DNS hosts have different requirements for the Host / Source field.Exchange Settings:

Record Type

Host / Source

Points to / Destination

Priority

MX (Mail Exchanger)

Type either @ or your domain name.

east.smtp.mx.exch129.serverdata.net

10 or use a lower priority than the priority for any existing MX records.

Exchange Autodiscover DNS record used by the Outlook automatic account setup:

Record Type

Host / Source

Points to / Destination

CNAME (host)

autodiscover

ar.exch129.serverdata.net

Keep in mind that there is a propagation time when DNS changes are made. Typically, the propagation time takes up to a couple of hours for DNS changes to update across the Internet's DNS system; however, it can occasionally take longer (4-6 hours) for a change to take effect. The propagation time after Name Servers change is longer, it takes 24-48 hours.

The Open-Xchange platform allows site admins/owners to upgrade individual mailboxes to a specific plan (Sync or Collaborate), to better accommodate particular needs of the individual customer.

Open-Xchange Plan Key Features

OX Mail

OX Sync

OX Collaborate

Customizable User InterfaceWeb-based Access Calendar/ContactsUnified InboxPOP/IMAP SupportStorage per Mailbox-2.5GB

Mobile SyncSocial Media IntegrationTasksCalendar/Contact SynchronizationAcross DevicesStorage per Mailbox-5GB

Shared Contacts & CalendarsShared TasksActiveSync FilesOnline File Storage & CollaborationDocument Version ControlStorage per Mailbox-10GB

This article contains the following sections: - Upgrade OX mailbox plan via SiteControl - Grant access to individual email users to upgrade their OX mailbox planvia Webmail - Upgrade OX mailbox plan via Webmail as individual email user

Upgrade OX mailbox plan via SiteControl:

1. Log in to SiteControl and click the Setup and Manage Email link available on the home page.

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Alternatively, you can click on the Email icon under Manage Services, which will open the email section of SiteControl. On the new page, you can select Open-Xchange App Suite.

2. Select the proper domain name from the Currently Managing drop-down menu.

3. From the Email Addresses list, locate the mailbox you wish to upgrade and click on Edit.4. Locate the Open-Xchange Type section.

5. Select the type you wish to upgrade to (Mail, Sync or Collaborate) and click onApply Changes.

6. A confirmation box would appear for you to approve the changes.

7. A confirmation message would appear on the top of the page to indicate the successful change.

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Grant access to individual email users to upgrade their OX mailbox plan via Webmail:

1. Log in to SiteControl and click the Setup and Manage Email link available on the home page.

Alternatively, you can click on the Email icon under Manage Services, which will open the email section of SiteControl. On the new page, you can select Open-Xchange App Suite.

2. Select the proper domain name from the Currently Managing drop-down menu.

3. From the Email Addresses list, locate the mailbox you wish to allow the upgrades for and click on the right side button under Allow Upgrade - On/Off.Once the option is set to On, the individual mailbox user would be able to upgrade and downgrade its mailbox plan type via Webmail ( as shown in the the steps below ).

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Upgrade OX mailbox plan via Webmail as individual email user:

1. Log in to the desired mailbox by following the steps shown in the following article.

2. Navigate to the Portal, click onAdd widget and then onAccount Management widget.

3. A new box will populate called Account Management. From there you can select the plan type you would like to change your mailbox to.

Note: If you are presented with the following message: You are not allowed to upgrade or downgrade your account, this means you are not authorized by your site admin/owner to perform such changes.

4. Upon clicking on the desired plan, a confirmation message would appear in the middle of the screen, click on Continue.

5. Once the change is successful, a confirmation of the update would appear at the top of the screen.

Note: For the changes to take effect you would need to reload the page and login once again.

The Advanced DNS Settings / DNS Manager page in SiteControl is a tool that visualizes all your domain's DNS records and allows for additions or modifications to your current list of DNS records. The majority of users will never need to edit or even view the DNS records. Use the tool only if you need to create new custom DNS records, redirect existing DNS records to third-party destinations or modify existing mail exchanger (MX) records to point them to a third-party email service provider. If your domain name points to our name servers, then you can use the Advanced DNS Settings tool. If not, contact your name server provider for assistance with any DNS records changes.This article contains the following sections:

View current DNS records

DNS Record Types and Usage Explained

Add new DNS records

Edit existing DNS records

I. View current DNS records:

1. Sign in to SiteControl.2. To access the DNS Manager directly from the Home page, click DNS Manager in the Manage Services section.2.1. Alternatively, you can access the DNS Manager through the Domain Name page. Under Manage Services, click Domain Name. The Domain Names page will show a list of your active domain names. Click Edit right next to the domain name you'd view the dns records for. At the bottom of the domain Summary page, click Advanced DNS Settings.

The sample below shows our default DNS records of a domain name pointed to Web Hosting, MySQL database and Open-Xchange Email services:

II. DNS Record Types and Usage Explained:1. Type A (Address Mapping) records, marked in blue color in the sample above, specify the IP address (IPv4) of your Web Hosting Services. Please note that you have your own hosting IP address, different from the one shown in the sample.2. Type CNAME (Canonical Name) record, marked in orange color, is used to alias the domain name with your MySQL database server.3. Type MX (Mail exchanger) record, marked in green color, specifies your mail exchange server, and it is responsible for your Email Services. Typically, there are more than one MX records and each of them have a priority value. Lower priority number indicates higher priority MX record.Information for Hostways MX record configurations:a. Option #1 (default setup): The MX record points to hostname mail.example.com. In order for this configuration to work properly, an additional type A record (with source mail.example.com and destination IP address 64.26.60.153) must exist.b. Option #2: The MX record points directly to hostname mx.siteprotect.com.

Important Note: When using the configurations above - MX record pointed either to mail.example.com (64.26.60.153) or directly to mx.siteprotect.com, the incoming mail flow will go through our SolarWinds SpamExperts Anti-Virus/Anti-Spam (AVAS) solution.

4. Type Name Server (NS) record, marked in red color, specifies the authoritative name servers for your domain name.

Important Note: Changing the Hostways default a.dns.hostway.net and b.dns.hostway.net name server (NS) records in your DNS zone file will NOT change the authoritative name servers of your domain name. For instructions how to change authoritative name servers of a domain name registered with us, see the How do I change my nameservers? article.

III. Add new DNS records:1. Follow the instructions in Section I: View current DNS records of this article to access the DNS Manager tool. If you have multiple domain names under your account, make sure to select the correct one using the Edit DNS Zone for drop-down menu.2. Use the drop-down menu of the Add a New Resource Record section and select the type of the record you wish to add: A, CNAME, NS, TXT or SPF. If you need to add an MX record, then use the pre-selected field that has a Type - MX.

Important Note: CNAME records have higher priority than the other types of DNS records. Never create a CNAME record with source that is just the domain itself (e.g.: example.com). Such an improperly configured CNAME record will break your DNS zone file and will cause downtime of all services (like website and emails) related to your domain name.

3. In the Source field, enter the name of the record (e.g.: example.com, www.example.com, ftp.example.com, mail.example.com, imap.example.com).Note: The @symbol symbol is not accepted by our tool as a valid source. Thus, make sure to replace it with the actual domain name (e.g.: example.com)4. In the Destination field, enter the location to which the new record will point:a. If you selected type A, then the destination must be an IP address. b. If you selected type CNAME, then the destination must point to a domain name or hostname. c. If you selected type MX, then the destination must point to the hostname of the email service provider.d. If you selected type TXT, then the destination value can be free form text data of any type.e. If you selected type SPF, then the destination must contain properly configured SPF record value which starts with v=spf1.Note: Our universal Open-Xchange and Hosted Microsoft Exchange SPF value is "v=spf1 ptr:mfg.siteprotect.com a:mx0.mfg.onr.siteprotect.com include:spf.serverdata.net ip4:64.41.126.240/28 ~all" 5. Finally, click Add Now.

IV. Edit existing DNS records:Keep in mind that there is a propagation time when DNS changes are made. Typically, the propagation time takes a few minutes for DNS changes to update across the Internet's DNS system, however it can occasionally take longer (4-6 hours) for a change to take effect.1. Follow the instructions in Section I: View current DNS records of this article to access the DNS Manager tool. If you have multiple domain names under your account, make sure to select the correct one using the Edit DNS Zone for drop-down menu.2. In the Current Resource Record(s) section, you can choose to change the name of either the Source or the Destination of an existing record.3. Click the Update button next to the appropriate Destination field.Note: Before you update an existing DNS record, it is recommended to lower the Time To Live (TTL) value to 300 seconds (5 minutes). This way the DNS propagation time will be shorter.4. If you need to delete a record, click Delete next to the appropriate Destination field.

Important Note: Modifying your DNS information can result in web site and/or e-mail failure. Be sure you need to make these changes prior to modifying any information. Please do NOT delete pre-existing records unless you are certain of the consequences.

Domain Forwarding enables one domain name to automatically and instantaneously forward to another domain name. For example, let's assume example1.comis a domain name that you just registered, and you already own a web site that uses example.com as its domain name. By forwarding example1.com (which is just a domain name and not a web site) to example.com, you can advertise example1.com alongside example.com because they point to the same web site content.

Domain Forwarding is an effective advertising and search engine optimization tool.

To activate Domain Forwarding:

Sign in to SiteControl.

Go toManage Services tab.

Go to Domain Namessection.

Scroll down, find and click the Domain Forwardinglink. You can also click Domain Forwarding in the left navigation panel in SiteControl. name servers

On the Domain Forwarding Overview page, select the proper domain name from the Currently Managing drop-down menu.Note:Domain forwarding does not work for domains with active hosting plans. You will first have to close your hosting product before activating the feature.

On Activate Domain Forwarding window, click Activate.

Once activated, enter the forwarding URL.

Select either Location or Frame forwarding.

Location forwarding: The destination URL appears on the browser.

Frame forwarding: The destination URL is hidden; the original URL appears on the browser.

Enter a descriptive text for the Title Bar, typically the domain or company name.

Click Save.

ARequest Successfully Receivedmessage appears.

Note: If the domain that you are adding the forwarding for points to foreign name servers, you have to add two A records to them: Source: domain.tld Destination: 66.113.136.119 Source: www.domain.tld Destination: 66.113.136.119If the domain points to our, the DNS records will be automatically updated/created by the system.

SolarWind SpamExperts is a leading email security provider with services for incoming and outgoing spam and virus filtering capabilities. You can learn more in the SolarWinds SpamExperts Dashboard Walkthrough article.

In this help article you will find step-by-step instructions on how toaccess the SolarWinds Spam Experts portal.

This article contains the following sections:

Access SolarWinds SpamExperts via Site Control

Setting aprimary email and password for direct access on Domain level

Access SolarWinds SpamExperts directly via Portal on Domain level

Accessing the SolarWinds SpamExperts Portal on Email-user level

I. Access the spam filtering via SiteControl

1.Sign in to SiteControl.

2.Go toManage Services tab.

3.Go to Emailsection.

4.Find and click the Open-Xchange App Suite.

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5.Select the proper domain name from the Currently Managing drop-down menu.

6.Click on Manage SpamExperts settings.

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II. Setting aprimary email and password for direct access on Domain level

1. Log in to SolarWinds SpamExperts Portal.

Note: If a primary email and password have not been set yet, you have to access SolarWinds SpamExperts via SiteControl.

2. Scroll down to My Accountsection and click on Users Profile.

3. Enter a password of your choice and a primary email address.

4. Click Save.

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III.Access SolarWinds SpamExperts directly via Portal on Domain level

Note: This option can only be used after you have manually set a password for the Domain-Level management. To set a password and add a primary email for Domain-Level management portal, follow the steps here.

1. Go to SolarWinds SpamExperts Portal

2. Enter yourdomain name and password.

3. Click Submit.

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IV. Accessing the SolarWinds SpamExperts Portal on Email-user level

In order to access the SolarWinds SpamExperts Portal for the first time on Email-user level, you would need to create a password by following these steps.

1.Go to SolarWinds SpamExperts Portal.

2.Click on Retrieve log-in link

3.Enter your full email address in the field and clickSubmit.

4. A confirmation message would appear, that the user quarantine has been enabled and a password reset email has been sent.

5. You will receive password-reset link at the email address entered in Step 3.

6.Click on the Set passwordbutton, which will take you directly to the SolarWinds SpamExperts portal on Email- user level.

7. Entera password for direct access in the future by entering one in the fields shown on the screen and click Save.

Registrant Contact Email Verification FAQ

What is a registrant contact email verification?

How long does the verification process take to complete?

Why did I get an email from [email protected] stating I have to verify my registrant contact?

What happens if I don't complete the verification process?

Why did I not receive the verification email, how can I get it resent?

Why is my domain resolving to a website that says my domain has been suspended?

I completed the verification after my domain was suspended but the domain is still resolving to the suspended website, why?

DNR FAQs

How can I update my domain's Registrant Contact

Where can I learn more about my benefits and responsibilities as a gTLD registrant?

Where can I find gTLD registrant educational material as published by ICANN?

Registrant Contact Information Change and FAQ

Important Changes to the Domain Name Registration Agreement

On December 1st, 2016, a new Transfer Policy, mandated by ICANN, went into effect to all accredited Registrars.This new policy briefly states that any change to a domain's Registrant Name, Organization, and/or Email Address will trigger a new Change of Registrant process, during which the domain name will be placed in a 60-day transfer lock.Please note that ICANN allows current Registrants to opt-out of the transfer lock before the Change of Registrant is initiated. If you would like to opt-out or would like to receive more information on the matter, please contact Support.

Registrant Contact Information Change FAQ

What is a registrant contact email verification? Effective January 1st, 2014, as mandated by ICANN all new registrations of generic Top Level Domains (gTLDs) must be subject to a registrant email verification process by the sponsoring registrar. If your registrant contact has not previously been verified by the DomainPeople.com registrar, you will be receiving an email verification message addressed from DomainPeople.com with instructions to quickly and easily verify your contact by clicking on a link to complete your email verification. Once your contact is verified you will not be subject to any future verification for domains using the same verified contact. We advise you to complete the verification as soon as possible to avoid domain suspension that will result if your verification is not completed within 15 days of your registration, or the date that you change the first name, last name, or email address of the registrant contact of a gTLD registration. Domains registered prior to January 1st 2014 will only be subject to email verification if and when the first name, last name, or email address of the registrant contact information is updated.

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How long does the verification process take to complete?Your registrant contact will be considered verified the moment you click on the verification link in the email you receive. You will also be presented with a verification confirmation page. If you continue to use the same registrant contact for future domain registrations, you will not be required to verify your contact again.

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Why did I get an email from [email protected] stating I have to verify my registrant contact?DomainPeople is the ICANN accredited registrar that maintains your domain name registration, and as an ICANN registrar, DomainPeople is required to verify new and updated registrant contacts through an email verification process.

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What happens if I don't complete the verification process?If you do not complete the verification process, ICANN requires registrars to suspend the domain name registration if a registrant contact is not verified within 15 days. If you do not verify within the 15 day window, the name servers for the domain will change and the domains will resolve to a suspension page. The suspension page will enable you to have the verification email resent. Once the verification is completed, the name servers will return to their previous values but it can take up to 48 hours for the DNS to propagate.

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Why did I not receive the verification email, how can I get it resent?The verification email is sent to the registrant email address that appears on the Whois report for a domain. Please login to your online account manager to confirm the email address is correct. If it is incorrect, simply update the email with the correct spelling and the verification email will automatically be resent to the updated email address within 30 minutes. If your email address is correct, or if you do not receive the verification email after making an update, please contact our support department for assistance.

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Why is my domain resolving to a website that says my domain has been suspended?If you do not complete the verification process within 15 days, your domain will start to resolve to a website stating the domain is suspended and is pending verification. The page will contain a button to click that will resend the verification email to the registrant's email address. Once the verification is completed, the domain name servers will return to their previous values and the suspension site will display a confirmation stating the verification has completed and that the original website will come back online within 24 to 48 hours.

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I completed the verification after my domain was suspended but the domain is still resolving to the suspended website, why?If you complete the verification after your domain is suspended, the suspension website will indicate that the verification has completed and the original site will come back online within 24 to 48 hours. If your website does not return after 48 hours, please contact our support department for assistance.

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DNR FAQsWhere can I learn more about my benefits and responsibilities as a gTLD registrant?ICANN has published a list of registrant benefits and responsibilities on its website located at: http://www.icann.org/en/resources/registrars/registrant-rights/benefits

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Where can I find gTLD registrant educational material as published by ICANN?You can find gTLD registrant educational material on the ICANN website at: http://www.icann.org/en/resources/registrars/registrant-rights/educational

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Registrant Contact Information Change FAQ

Q: What would trigger this change of Registrant process?A: Making any change to the first name, last name, organization field, or email within the Registrant contact object, will start the process. An approval email will go out to both the old and new Registrants. Q: What happens if its not an actual transfer but minor updates to first name, last name, email or organization field?A: At this time, any change to any of those fields will begin the change of Registrant process. Q: Who has to approve the change of Registrant request?A: Both the new and the prior Registrant need to approve the change of Registrant request. Q: What if I am both the old and the new Registrant?A: You will be required to approve the change of Registrant request twice. Q: What happens if the new Registrant approves the request but the old Registrant denies the request?A: This will cancel the whole request and the WHOIS will revert back to the previous Registrants info. Q: What happens if the new Registrant denies the request?A: Then the change of Registrant request is cancelled and the previous WHOIS info remains the same. Q: What happens if I am the new Registrant and I do not receive the email request to approve the change of Registrant?A: The process will timeout. You will need to start the process again using a different email address. Q: How long does the new Registrant have to approve the request before it expires/times out?A: 7 days from the change request. Q: What happens if I submit another change of Registrant request when one is currently pending?A: The first request will be cancelled. Q: After a Change of Registrant, are there any restrictions on transferring that name?A: If you want to transfer and change the Registrant at the same time, you should transfer the domain first, and then the change the Registrant. Failure to do so will result in your domain being locked for 60 days. Q: Is there any way to opt out of the 60 day lock after a change of Registrant is applied?A: Yes, we will offer the prior Registrant a chance to opt out of the 60 days transfer lock at the time of the initial Change of Registrant request. In order to start the process, please contact our Support Team.

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The php.ini file is a PHP configuration file that can change the values of certain PHP directives and activate additional PHP modules/extensions. That file is created in the cgi-bin folder of your Linux Websites Hosting space. The file can be edited via text editor. You can find the directives that can be managed via php.ini file here.

This article contains the following sections:

What is a php.ini file?

How to create and upload a php.ini file?

What can the php.ini file be used for?

I. What is a php.ini file?The php.ini file is where you configure custom PHP settings. You can use the default settings for the server, change specific settings by editing the existing php.ini, or create a new text file and name it php.ini.

You can use the default settings, but in some occasions you might need to update them to suit your individual needs. In that occasion, you will have to create the file.

II. How to create and upload a php.ini file?You can create such a file with text editors such as Notepad, Wordpad, etc. You should name the file exactly php.ini or otherwise it will not work.Use your preferred text editor, create a file named php.ini on your desktop or any other local folder, add the desired configuration values and then upload the file using an FTP client. Instructions on how to establish an FTP connection can be found here. Once you establish the FTP connection, you have to drag and drop the newly created file from your computer to the cgi-bin folder on your hosting space.

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III. What can the php.ini file be used for?Most of the settings listed here can be adjusted via this file. Here, we will provide you with the most commonly updated settings with a php.ini file:

3.1 file_uploads - By default, this is set to On. If you want to update it, the text that you will need to add is:

file_uploads = OFF

3.2 max_execution_time - What this settings does is to configure the execution time, which is the total time the script runs, including database queries, regardless whether it's running in loops or not. By default, this value is set to 30 (in seconds). If you want to update it, the text that you will need to add is:

max_execution_time = (the value that you want this to be set)

3.3 max_file_uploads - It allows you to increase or decrease the number of files that can be uploaded. By default, this value is set to 20. If you want to update it, the text that you will need to add is:

max_file_uploads = (the value that you want this to be set)

3.4 memory_limit - This value shows how much RAM on the server can be used to process a certain script of yours, before an 500 Internal Server Error is displayed by the browser. By default, this value is set to 128 MB and that should be more than enough. However, if you want to update it, the text that you will need to add is:

memory_limit = (the value that you want this to be set - ex. 256M)

3.5 post_max_size - Using that value, you will set the Maximum size of POST data that PHP will accept. By default, this value is set to 8 MB. If you want to update it, the text that you will need to add is:

post_max_size = (the value that you want this to be set - ex. 20M)

3.6 upload_max_filesize - This value will allow you to upload a larger file if that is needed. By default, this value is set to 2 MB. If you want to update it, the text that you will need to add is:

upload_max_filesize = (the value that you want this to be set - ex. 20M)

Important: Keep in mind that if you are going to update this value, you will have to update the post_max_size with the same value. If you want to know what the PHP settings for your hosting space are, you can follow the instructions provided in this article.

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A Website Hosting and/or Email & Collaboration (Open-Xchange) customer can create and manage email boxes via their SiteControl management interface. The instructions in this article are not applicable to Microsoft Exchange mailboxes.

This article contains the following sections:

How to create new Open-Xchange mailboxes

How to reset an Open-Xchange mailbox password via SiteControl

How to reset an Open-Xchange mailbox password via the OX Webmail interface

I. How to create a new OX mailbox:

1. Log in to SiteControl and click the Setup and Manage Email link available on the home page.

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Alternatively, you can click on the Email icon under Manage Services, which will open the email section of SiteControl. On the next page, you can select Open-Xchange App Suite.

2. Click on the Create Email Address button to begin creating mailboxes.3. On the Create Email Address page, follow the instructions below:

Step 1: Select the OX mailbox type. More information about the different types can be found at our Hosted Open Xchange webpage.

Important: OX Mail type mailboxes are included in all website hosting plans

Step 2: Enter the name of the new email address. The email address will also become the username for the mailbox.

Step 3: Enter and confirm a password in line with the provided password complexity requirements.Note: The two icons indicate if the password requirements are fulfilled and if the password fields match.

Step 4: Choose to activate and configure additional options like automatic replies and email forwarding. There is also an option to enable or disable mailbox upgrades to other Open-Xchange plans.

Step 5: When you are ready, click on the Create Email Address button.

II. How to reset an Open-Xchange mailbox password via SiteControl

Current Open-Xchange mailbox passwords are not visible for security reasons. If necessary, you can either reset the password via SiteControl or change the current password via the OX App Suite webmail.

1. Log in to SiteControl and click the Setup and Manage Email link available on the home page.

Alternatively, you can click on the Email icon under Manage Services, which will open the email section of SiteControl. On the next page, you can select Open-Xchange App Suite.

2. Locate the mailbox in question and click the Edit button next to it. This will take you to the Edit Email Address page where you can reset the mailbox password.

3. On the Edit Email Address page, enter your new password and click Apply Changes.4. A green confirmation message will appear at the top of the page to indicate that the password was successfully changed.III. How to reset an Open-Xchange mailbox password via the OX Webmail interface1. Sign into the OX App Suite webmail using your mailbox credentials at https://webmail.hostway.com

NetNation customers, please go to https://webmail.netnation.com

For more detailed instructions on how to access the OX App Suite webmail please open this

2. Click the System icon (gear wheel icon) on the right side of the top navigation bar. Click the Settings menu item.3. Select Basic settings from the vertical navigation bar on the left hand side. Then click on Change Password.4. Type your current password then enter and repeat the new one. When ready, click the Change password and sign out button.

Important:

Outlook 2016 can only connect to Exchange using AutoDiscover feature. A special DNS record must be configured for your domain in order for you to take advantage of the Outlook 2016.

Outlook 2016 profile cannot be created with Outlook profile helper tool or Single Sign-On tool.

Outlook 2016 doesn't support manual setup for Exchange accounts.

Outlook 2016 does not support Exchange 2007 mailboxes. Only Exchange 2010 and later versions are supported.

If you're getting an activation error0x8007007B, close Outlook and all other Office applications and use theRepairoption underControl Panel > Programs and Features > your Office / Outlook installation > Change.

Known issue:if you're experiencing issues connecting toResource Mailboxes afterupgradingyour existing profile to Outlook 2016, delete the .ost file and re-create it.

Known issue:sometimes Outlook 2016 takes too long to discover the mailbox settings. This issue can be fixed by making changes to the registry. In order to open registry editor clickStart > Run >type'regedit'(without quotes)>hitEnter.Navigate toHKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscoverand create the following registry key: "ExcludeHttpsRootDomain"=dword:00000001

Adding this entry will force Outlook to skip one of the checks it performs when discovering the settings and proceed to the next stepwhen Outlook client gets the mailbox settings from YOUR COMPANY servers.

To set up Outlook 2016:

Navigate toWindows Control Panel > Mail > Show Profiles > Add.Specify yourProfile Nameand clickOK.

On the Auto Account Setup page type your name, primary email address, and your mailbox password twice, then click Next.

Outlook 2016 will start configuring your account. When you get a security prompt, check the boxDont ask me about this website againand then clickAllow.

Windows Security window might then prompt your username and password. Enter your primary email address in the Username box and type your mailbox password and clickOK.

Outlook 2016 will discover your email server settings and finish configuration of your email account. Once you see all steps as completed, you can click Finish. Now you can open your new profile in Outlook 2016.

This error is an indication that the Active Directory database (NTDS.DIT) is corrupt.

Error code 0xc00002e2 is only seen on a system with Active Directory.

Remediation:

Reboot the server into Directory Services Restore Mode by pressing F8 before the OS begins loading. You will be required to use the local Administrator account password.

In Directory Services Restore Mode, you can check if there is a problem with the database by running the following commands:

ntdsutil.exe

activate instance ntds

files

If there is a problem with the Active Directory database NTDS.DIT, you will see an error like the following:

Could not initialize the Jet engine: Jet Error -501. Failed to open DIT for AD DS/LDS instance NTDS. Error -2147418113

To resolve this issue, rename all of the .log files located in C:\Windows\NTDS\ to .log.old, so the logs can be recreated after reboot.

This should fixed the database after the server is rebooted once more. If you continue to get the error, you can access again Directory Services Restore Mode and run the following command:

esentutl /p "c:\windows\ntds\ntds.dit"

Reboot the server and the issue should be solved.

View Processes Running on Windows Server

This article will help you view all running processes on your Windows server using Task Manager.

The following article applies for Windows Server 2008 and 2012.

View Running Processes on Windows 2008 Server

1

Log in to your server through a Remote Desktop connection.

2

HoldCtrl+Shift+Escor right-click on the Windows bar, and chooseStart Task Manager

3

InWindows Task Manager, go to theProcessestab.

By default, theProcessestab displays a list of the running processes and their actual resource utilization:

Image Name the binary executable file of the running process

User Name the user of the current process

CPU processor time utilization as a percentage of total CPU resource

Memory physical memory utilization in Kilobytes

Description

View Running Processes on Windows 2012 Server

1

Log in to your server through a Remote Desktop connection.

2

HoldCtrl+Shift+Escor right-click on the Windows bar, and chooseStart Task Manager.

3

InWindows Task Manager, click onMore details.

4

TheProcessestab displays all running processes and their current resources usage.

5

To see all processes executed by an individual user, go to theUserstab (1), and expandUser(2).

In the above example, all running processes have been started by the user Administrator.

When you run into this error for an SFTP connection: Error: Received unexpected end-of-file from SFTP server

A needed configuration change in the sshd_config file to allow this connection to work.

Resolution

Edit the sshd_config file in /etc/ssh/ with your favorite editor, save the file, and restart ssh.

Once in the sshd_config file, scroll down until you see this line:

# Subsystem sftp /usr/lib/openssh/sftp-server

Make sure that above line is commented out if it isn't already. Then, add the below line to the configuration.

Subsystem sftp internal-sftp

Now, save this file and restart ssh to make it take effect.

How to disable SSL v2,3 and TLS v1.0 on Windows Server

1. Log into your Windows server via Remote Desktop Connection.

2. Then you need to open the registry editor and change values for the specified keys bellow. Go to Start > Run (or directly to Search on newer Windows versions), type regedit and click OK.

3. Locate the following registry key:

HKey_Local_Machine\System\CurrentControlSet\Control\SecurityProviders \SCHANNEL\Protocols\SSL 2.0\Server

4. On the Edit menu, click Add Value.

In the Data Type list, click DWORD.

In the Value Name box, type Enabled, and then click OK.

In case the value is present, double-click the value to edit it.

Type 00000000 in Binary Editor to set the value of the new key equal to "0".

Repeat the steps for SSL v3 and TLS v1.0 as opening the correct protocol under Protocols.

The Remote Desktop Services license server issues client access licenses (CALs) to users and devices when they access the RD Session Host. You can activate the license server by using the Remote Desktop Licensing Manager.

Install the RD Licensing role

Sign into the server you want to use as the license server using an administrator account.

In Server Manager, click Roles Summary, and then click Add Roles. Click Next on the first page of the roles wizard.

Select Remote Desktop Services, and then click Next, and then Next on the Remote Desktop Services page.

Select Remote Desktop Licensing, and then click Next.

Configure the domain - select Configure a discovery scope for this license server, click This domain, and then click Next.

Click Install.

Activate the license server

Open the Remote Desktop Licensing Manager: click Start > Administrative Tools > Remote Desktop Services > Remote Desktop Licensing Manager.

Right-click the license server, and then click Activate Server.

Click Next on the welcome page.

For the connection method, select Automatic connection (recommended), and then click Next.

Enter your company information (your name, the company name, your geographic region), and then click Next.

Optionally enter any other company information (for example, email and company addresses), and then click Next.

Make sure that Start Install Licenses Wizard now is not selected (we'll install the licenses in a later step), and then click Next.

Your license server is now ready to start issuing and managing licenses.

MySQL Overview

MySQL is an open source relational database management system that utilizes the SQL database language. It is a multi-user, multi-threaded database server that provides speed, robustness and ease of use. At Hostway, MySQL databases (available on our Linux Website Hosting platform) are hosted on a dedicated MySQL platform to ensure better database processing and faster performance.

You can request a MySQL database using SiteControl. Depending on your plan, you may receive MySQL databases without cost (you can request more at additional cost). Please note that even if a database is included in your plan, you must still request its activation using SiteControl.

When you request a MySQL database, you will be prompted for:

Database Name. The database name must be between 2 and 14 characters long, and must only contain lowercase letters or numbers.

Database Username. Your database username must be between 5 and 16 characters long, must contain at least two numbers, must only contain letters or numbers and cannot start with a number.

Database Password. Your database password must be 6 to 20 characters, must start with a letter, and must contain at least one digit or punctuation symbol (e.g. My-Pa55word). Also it must not contain quotes, underscores, % and backslashes.

Once you submit your order, you will receive the following information:

Database server name. The hostname will look like mysql-[databasename].yourdomainname.tld For example, mysql-mydatabase.example.com .

If you are a Web hosting customer, you may activate MySQL in SiteControl.

To activate MySQL:

Sign in to SiteControl.

Go toManage Services tab.

Go to Website section.

Scroll down, find and click the MySQLlink. You can also click MySQLin the left navigation panel in SiteControl. BACK TO TOP

On MySQL Overview page, select the proper domain name from the Currently Managing drop-down menu.

Click Activateon Activate MySQL window. In case you would like to activate another database click Create Another Database.

The MySQL page appears. Enter your Database Name, Username and your Password.

Click Add Database Now.

An activation notice appears explaining that it can take 24-48 hours to set up your MySQL database.

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Accessing Your MySQL Database

You can access your database using either SSH or phpMyAdmin, a web-based database manager.

To access your database via SSH, you must first connect to your Web server using your Master User account and then connect to your database from the command prompt (our MySQL platform will not accept direct external connections for security reasons).

The shell command to connect is:mysql -h mysql-[databasename].[domainname.com] -u [username] -p [databasename]

To use phpMyAdmin, repeat Steps 1 through 5. On the MySQL Overview page click Edit Database.At the bottom of the next page, click Administer.

Update Dell Server Firmware via Life Cycle Controller

To set up the Network, go to Settings from the main menu, and select Network settings so network can be setup/configured.

To update the firmware using the Lifecycle Controller:

Start Lifecycle Controller by pressing <F10> at system start.

In the left pane, click Firmware Update

In the right pane, click Launch Firmware Update

Select any one of these repositories that are suitable for you:

FTP Server

Local Drive (CD, DVD, or USB)

Network Share (CIFS, NFS, or HTTP)

Click Next.

You are now at the Enter Access Details page

Enter the FTP address, for example:dell.com

* There is no need to enter credentials

The Select Updates page is now displayed showing the updates that are available.

Select the components that you want to update, and then click Apply.

The update process is initiated and the firmware update is completed.

Afterward restart the system.

In this help article you will find step-by-step instructions how to set up your Open-Xchange (POP/IMAP) mailbox on your iOS device using the Mail app.

This article contains the following sections:

IMAP configuration instructions

POP configuration instructions

I. IMAP configuration instructions:

1. From the Home screen go to Settings and tap Passwords & Accounts.

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2. Tap Add Account.

3. Tap Other.

4. Tap Add Mail Account.

5. On the New Account screen, enter your name, email address, password and a description for your account. Then tap Next.

Note: Mail will try to find your email settings. After the account lookup completes, you will need to enter the email settings manually. Follow the steps below to finish your account setup.

6. Choose IMAP for your new account and enter the following information. Then tap Next.

Incoming Mail Server:Host Name: imap.siteprotect.comUser Name: Your full email addressPassword: The email password you use to sign in to your account.Outgoing Mail Server:Host Name: smtp.siteprotect.comUser Name: Your full email addressPassword: The email password you use to sign in to your account.

7. The Mail app will verify if your email settings are correct. If they are incorrect, please edit them and make sure that they are properly configured.

8. On the next screen, you will be able to select which mailbox items you want to synchronize (by default sync is enabled only for the mail folders, but you can turn it on for Notes as well). Tap Save to finish the account setup.

How to check if you are using our secure settings?When you set up your email account on your device, iOS automatically uses SSL encrypted connection.To make sure that your email account was set up using our secure settings, you can compare the settings in the Mail app with our correct settings. Please follow the step-by-step instructions below.

1. Go to Settings > Passwords & Accounts and tap your email account.

2. Tap your email address next to Account to see the account information, such as the incoming and outgoing mail servers.

3. Tap Advanced to review the Incoming Mail Server settings.

4. Scroll down to the Incoming Settings section and verify that you are using the settings below.

Use SSL: OnAuthentication: PasswordServer Port: 993

5. Then return to the Account screen. There, tap our Outgoing Mail Server smtp.siteprotect.com next to SMTP to see the SMTP servers.

6. Tap the primary SMTP server

7. Verify that you are using the Outgoing Mail Server settings below and tap Done.

Host Name: smtp.siteprotect.comUse SSL: OnAuthentication: PasswordServer Port: 587

BACK TO TOP

II. POP configuration instructions:

1. From the Home screen go to Settings and tap Passwords & Accounts.

2. Tap Add Account.

3. Tap Other.

4. Tap Add Mail Account.

5. On the New Account screen, enter your name, email address, password and a description for your account. Then tap Next.

Note: Mail will try to find your email settings. After the account lookup completes, you will need to enter the email settings manually. Follow the steps below to finish your account setup.

6. Choose POP for your new account.

Enter the following information, then tap Save to finish the account setup.

Incoming Mail Server:Host Name: securepop.siteprotect.comUser Name: Your full email addressPassword: The email password you use to sign in to your account.Outgoing Mail Server:Host Name: smtp.siteprotect.comUser Name: Your full email addressPassword: The email password you use to sign in to your account.

7. The Mail app will verify if your email settings are correct. If they are incorrect, please edit them and make sure that they are properly configured.

How to check if you are using our secure settings?When you set up your email account on your device, iOS automatically uses SSL encrypted connection.To make sure that your email account was set up using our secure settings, you can compare the settings in the Mail app with our correct settings. Please follow the step-by-step instructions below.

1. Go to Settings > Passwords & Accounts and tap your email account to see the account information, such as the incoming and outgoing mail servers.

2. Tap Advanced to review the Incoming Mail Server settings

3. Scroll down to the Incoming Settings section and verify that you are using the settings below:Use SSL: OnAuthentication: PasswordDelete from Server: NeverServer Port: 995

4. Then return to the Account screen. There, tap our Outgoing Mail Server smtp.siteprotect.com next to SMTP to see the SMTP servers.

5. Tap the primary SMTP server

6. Verify that you are using the Outgoing Mail Server settings below and tap Done.

Host Name: smtp.siteprotect.comUse SSL: OnAuthentication: PasswordServer Port: 587

In this help article you will find step-by-step instructions how to set up your Open-Xchange (POP/IMAP) mailbox in Microsoft Outlook 2016 for Windows.

This article contains the following sections:

IMAP configuration instructions

POP configuration instructions

I. IMAP configuration instructions:

1.In Outlook, choose the File tab.

2. Under Account Information, choose Add Account.

3. On the Auto Account Setup page, choose Manual setup or additional server types, and then click Next. 4. On the Choose Service page, choose POP or IMAP and click Next.5. Next, on the POP and IMAP Account Settings page, enter the following information:

Your name: Enter a display name (usually this is your first and last name)

Email Address: Your full email address

Account type: IMAP

Incoming mail server: imap.siteprotect.com

Outgoing mail server (SMTP): smtp.siteprotect.com

User Name: Your full email address

Password: Your e-mail account password

Select the Remember password check box

Do NOT select the Require logon using Secure Password Authentication (SPA) check box

6. Click More Settings to open the Internet E-mail Settings dialog box7. Go to the Outgoing Server tab. Check My outgoing server (SMTP) requires authentication, and then select Use same settings as my incoming mail server

8. Go to the Advanced tab and use the settings shown in the screenshot.

Server Port Numbers:

Incoming server (IMAP): 143, Encryption: TLS

Outgoing server (SMTP): 587, Encryption: TLS

Important Note: If a local firewall or your Internet Service Provider (ISP) blocks ports 143 or 587, you can use alternative ports as follows:

Incoming server (IMAP): 993, Encryption: SSL

Outgoing server (SMTP): 465, Encryption: SSL

9. Click OK to save the settings and to return to the POP and IMAP Account Settings page.

10. Click Next, and then verify that all tests complete successfully. Click Close to continue.

11. On the Youre all set! page, click Finish.

II. POP configuration instructions:

1.In Outlook, choose the File tab.

2. Under Account Information, choose Add Account.

3. On the Auto Account Setup page, choose Manual setup or additional server types, and then click Next. 4. On the Choose Service page, choose POP or IMAP and click Next.5. Next, on the POP and IMAP Account Settings page, enter the following information:

Your name: Enter a display name (usually this is your first and last name)

Email Address: Your full email address

Account type: POP3

Incoming mail server: securepop.siteprotect.com

Outgoing mail server (SMTP): smtp.siteprotect.com

User Name: Your full email address

Password: Your e-mail account password

Select the Remember password check box

Do NOT select the Require logon using Secure Password Authentication (SPA) check box

6. Click More Settings to open the Internet E-mail Settings dialog box.

7. Go to the Outgoing Server tab. Check My outgoing server (SMTP) requires authentication, and then select Use same settings as my incoming mail server

8. Go to the Advanced tab and use the settings shown in the screenshot.

8.1 Server Port Numbers settings:

Incoming server (POP3): 995, Encryption: SSL

Outgoing server (SMTP): 587, Encryption: TLS

Important Note: If a local firewall or your Internet Service Provider (ISP) blocks port 587, you can use alternative port as follows:

Outgoing server (SMTP): 465, Encryption: SSL

8.2 Delivery settings:

Select the Leave a copy of messages on the server check box.

You can select the Remove from server after 14 days based on your preference.

9. Click OK to save the settings and to return to the POP and IMAP Account Settings page.

10. Click Next, and then verify that all tests complete successfully. Click Close to continue.

11. On the Youre all set! page, click Finish.

Using Open-Xchange, you can access your e-mail, contacts and calendar at any time from any location, as long as you have Internet connection and a browser. The OX (Open-Xchange) App Suite webmail interface can be accessed via SiteControl or by going directly to https://webmail.hostway.com

Note: NetNation customers please use https://webmail.netnation.com

This article contains the following sections:

Access the OX App Suite webmail directly

Access the OX App Suite webmail via SiteControl (Recommended if you don't know/have your email password but know your SiteControl login credentials)

I. Access the OX App Suite webmail directly:

1. Hostway Customers: Login with your email address and password at https://webmail.hostway.com

2. NetNation Customers: Login with your email address and password at https://webmail.netnation.com

SiteControl

II. Access the OX App Suite webmail via SiteControl:

1. Log in to and click the Setup and Manage Email link available on the home page.

Alternatively, you can click on the Email icon under Manage Services, which will open the email section of SiteControl. On the next page, you can select Open-Xchange App Suite.

2. On the Open-Xchange App Suite page, locate the mailbox you wish to access and click on the corresponding Inbox link

Important Note: If you have multiple web hosting plans under your account, make sure to select the correct domain name first, using the Currently Managing drop-down menu at the top.

We are tracking an issue with the Tampa Flexcloud environment currently. We are collecting details at this time and will update with more information shortly.

7:20 pm EST : We have narrowed down the cause to a shared drive issue, we're troubleshooting there and will provide more updates as they become available.

8:30 pm EST: We have repaired the issue with the shared drives and have contacted impacted customers. Everything appears to be back online. If you are experiencing any further issues please contact support.

FTP is an acronym for File Transfer Protocol. FTP is a standard network protocol that is widely used to transfer files from a server to a client, or vice versa, on a computer network. FTP exchanges files over the Internet using the clientserver model. The FTP client can upload, download, delete, rename, move and copy files on a server. FTP users authenticate themselves using a sign-in protocol, usually a username and password.The File Transfer Protocol is most commonly used to download (back up) your website files from your web hosting server to your local computer, or to upload (restore/migrate) your website files to your FTP hosting space.

This article contains the following sections:

FTP software

How to obtain my FTP account information?

Overview of FTP account types

General settings and instructions how to connect via FTP

Binary vs ASCII

Related Articles:

Creating a new FTP Account

How do I change my FTP password?

I. FTP software:Computer files can be transferred using FTP client software. The user's computer is called the local host machine and the second machine, called the remote host, is running FTP server software. FTP connections to the FTP server use port 21.We would recommend an easy-to-use open source software called FileZilla. It has a graphical user interface, which simplifies the file transfers by allowing you to drag and drop file icons between windows. FileZilla is available for different platforms like Windows, Mac OS X and Linux. Other popular free FTP programs are WinSCP (for Windows) and Cyberduck (for Mac).

II. How to obtain my FTP account information:

In order to obtain your FTP account credentials (Username and Password) follow the instructions below:

1. Sign in to SiteControl.2. On the SiteControl Home page, click FTP in the Quick Access Tools section.2.1: Alternatively, you can access the FTP Overview through the Website page. Under Manage Services, click Website. On the Website page, click FTP in the File Manager section.3. On the FTP Overview page, you will be able to view the current FTP accounts. You can see their account type, FTP username and password.If you have multiple web hosting plans under your account, make sure to select the correct domain name using the Currently Managing drop-down menu.

4. Click Account Info to obtain the full FTP account information. In order to connect to your web hosting and transfer files via FTP, you will need the following information: host, username, password and port.

Note: It is not possible to connect via FTP using your SiteControl credentials, you have separate FTP username(s) and password(s).

III. Overview of FTP account types:There are three types of FTP accounts Master FTP Account, Additional FTP Account and Subdirectory (Subdir) FTP account. The difference between them is in the level of access with the Master FTP account having the highest level of access.

1. Master FTP account - it is automatically created during the provisioning of your website hosting plan. Besides the FTP access it has SSH (Linux plans only) access. The Master FTP account credentials can be found on the FTP Overview page in SiteControl. This type of account has the highest level of permissions and can view all files and folders unless restricted by file/folder owners.

2. Additional FTP account it has access to the main website folder (usually web for Linux hosting and a folder called www for Windows hosting) where files can be uploaded, but not all files and folders as the Master User.3. Subdirectory (Subdir) FTP account it has lowest level of access. This user cannot access the actual website folder and files for the domain and has its own separate folder created automatically with the name of the user.

IV. General settings and instructions how to connect via FTP:

Several options exist for transferring files using FTP, SSH, Windows command line, a browser, and an FTP client. The most popular of the aforementioned is an FTP client mainly due to its ease of use and the availability of many free of charge FTP clients.Regardless of the method, files are transferred in the same fashion. However, the primary functional difference between using each method is how familiar you are with the FTP. Whereas an FTP client and a browser provide a graphical user interface, SSH and Windows command line do not. In the case of SSH and Windows command line, FTP commands must be typed.Regardless of the method used to FTP, there are four required settings for all FTP connections:

Setting

Value

Host:

example.com or ftp.example.com

Username:

Master FTP Username

Password:

Master FTP Password

Port:

21

Note: Replace example.com with your own domain name.

Tip: If you are a new customer and your domain name is not yet using our nameservers or DNS records, then you can still connect to your web hosting using the Temporary URL.

The vast majority of people use an FTP client because they are easy to use as well as having many useful features. An FTP client called "Filezilla" was used in the example below.

To FTP using Filezilla:1. Launch FileZilla2. In the Host field, type example.com or ftp.example.com3. In the Username field, type your FTP username4. In the Password field, type your FTP password 5. In the Port field, type 21.6. Click Quickconnect.Looking for more instructions how to use Filezilla? See the official Filezilla Documentation.

V. Binary vs ASCII:FTP has two modes of transferring data: binary and ASCII. Depending on the data or type of file the appropriate transfer mode must be used. Otherwise, the file may be corrupted during the transfer and therefore unreadable. Binary refers to computer files or files in binary format that are not human readable. There are some elements in a binary file that can be read, but the content and context of the text is unrecognizable. ASCII or plain text files refer to files which contain only text, can be opened in a text editor, and are human readable. Common binary and ASCII file extensions are displayed in the table below.

Format

File Extension

Binary

.exe, .mp4, .mov, .webm, .jpg, .png, .gif

ASCII

.txt, .html, .css, .php, .asp, .aspx, .pl, .cgi

The large majority of FTP clients contain a list of file extensions corresponding to binary or ASCII file types. Based on the list, the FTP client automatically switches to the correct transfer mode before uploading the file. However, when using SSH or Windows command line you must manually change the transfer mode.

A client access license (CAL) is needed for each user and device that connects to a Remote Desktop Session (RDS) host. An RDS licensing server is needed to install, issue, and track RDS CALs.

When a user or a device connects to an RD Session Host server, the RD Session Host server determines if an RDS CAL is needed. The RD Session Host server then requests an RDS CAL from the Remote Desktop license server. If an appropriate RDS CAL is available from a license server, the RDS CAL is issued to the client, and the client is able to connect to the RD Session Host server and from there to the desktop or apps, they're trying to use.

Use the following information to learn about how client access licensing works in Remote Desktop Services and to deploy and manage your licenses:

Understanding the CALs

There are two types of CALs:

RDS Per Device CALs

RDS Per User CALs

The following table outlines the differences between the two types of CALs:

Per Device

Per User

CALs are physically assigned to each device.

CALs are assigned to a user in Active Directory.

CALs are tracked and enforced by the license server.

CALs are tracked but not enforced by the license server.

CALs can be tracked regardless of Active Directory membership.

CALs cannot be tracked within a workgroup.

You can revoke up to 20% of CALs.

You cannot revoke any CALs.

Temporary CALs are valid for 52-89 days.

Temporary CALs are not available.

CALs cannot be over-allocated.

CALs can be over-allocated (in breach of the Remote Desktop licensing agreement).

Note about CAL versions

The CAL used by users or devices must correspond to the version of Windows Server that the user or device is connecting to. You can't use older CALs to access newer Windows Server versions, but you can use newer CALs to access older Windows Server versions.

The following table shows the CALs that are compatible on RD Session Hosts and RD Virtualization Hosts.

2000 CAL

2003 CAL

2003 R2 CAL

2008 CAL

2008 R2 CAL

2012 CAL

2016 CAL

2000 license server

Yes

No

No

No

No

No

No

2003 license server

Yes

Yes

Yes

No

No

No

No

2008, 2008 R2 license server

Yes

Yes

Yes

Yes

Yes

No

No

2012 license server

Yes

Yes

Yes

Yes

Yes

Yes

No

2012 R2 license server

Yes

Yes

Yes

Yes

Yes

Yes

No

2016 license server

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Any RDS license server can host licenses from all previous versions of Remote Desktop Services and the current version of Remote Desktop Services. For example, a Windows Server 2016 RDS license server can host licenses from all previous versions of RDS, while a Windows Server 2012 R2 RDS license server can only host licenses up to Windows Server 2012 R2.

The Open-Xchange App Suite is an easy-to-use email&collaboration platform offering professional email services for individual users as well as business-class email features.

This article contains the following sections:

OX App Suite plan features

Viewing emails

Sending a new email message

Replying to emails

I. OX App Suite plan features

BACK TO TOP

OX Mail*

OX Collaborate

Professional email for individual users - A web based digital communication platform with access to your accounts, secure cloud storage, and spam protection.

POP/IMAP/Webmail

Customizable User Dashboard

Calendar/Contacts

Unified Inbox allows you to integrate your other email accounts

Storage per Mailbox - 2GB

*Included in all Web Hosting Plans

A centralized, feature-rich email and collaboration solution for small to medium-sized businesses that includes everything from OX Mail plus project management tools, active sync, and anywhere access to calendars, contacts and documents.

Shared Contacts & Calendars & Tasks

Sync your email, contacts, calendars across devices

Online File Storage & Collaboration

Storage per Mailbox-10GB

Drive Storage per Domain 25GB

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II. Viewing emails

1. Login to your Open-Xchange webmail interface via web browser

2. Open an E-Mail folder in the folder tree on the left hand side.

3. In order to quickly find a particular E-Mail, use one of the following methods:

To find E-Mails by entering a search term, use the search function.

To sort the E-Mail list, click on Sort by above the list. Select a sort criterion from the menu.

4. To combine all E-Mails of a conversation in a single list entry, enable the Conversations checkbox in Sort by.

5. Click an E-Mail in the list. The content of the E-Mail will be displayed in the detail view. If the E-Mail is part of a conversation, all E-Mails in the conversation are displayed one below the other.

If you selected List from the View drop-down in the toolbar, the list is replaced by the detail view of the selected E-Mail. In this case the following functions are available above the detail view.

To open the list again, click on the button or the Back icon .

To display the next E-Mail, click the View next icon .

To display the previous E-Mail, click the View previous icon .

When having selected Vertical or Compact from the View drop-down in the toolbar, you can open an E-Mail in a separate window by double-clicking on the E-Mail in the list.

6. If a conversation is displayed, you can open or close a single E-Mail in the detail view by clicking on a free area between the sender and the date of receipt.

7. To open or close all E-Mails in the conversation, click the Open/close all messages icon on the top right corner of the detail view.

If the E-Mail includes a quote from a previous E-Mail, you can display the quote by clicking the Show quoted text icon .

Note: You can find full documentation on the web interface of Open-Xchange by following this link: https://webmail.hostway.com/appsuite/help/l10n/en_US/index.html

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III. Sending a new email message

1. Login to your Open-Xchange webmail interface via web browser

2. Click on Compose in the toolbar.

3. Enter the recipient's E-Mail address in the To field of the sidebar. Press Enter.

If there are several recipients, repeat the action. As an alternative, you can enter the name of a distribution list.

In order to delete a recipient, click the Delete icon .

Tip: While entering the E-Mail address, several matching suggestions are displayed. To accept a suggestion, use one of the following methods:

Use the scrollbar to browse the list. Click on a suggestion.

Use the cursor keys to select a suggestion. Press Enter.

4. Enter a subject.

5. Enter the E-Mail text.

In order to compose the E-Mail in text format, select Text below Text format.

In order to compose the E-Mail in HTML format, select HTML. A formatting bar appears.

Note: If you use the html format, you can add images from the clipboard.You can use additional functions: send copies, select sender address, add attachments, add signature, add vCard, request delivery receipt or set the priority. Skip to Step 7.6. Click on Send.

7. If you want to send copies of the E-Mail to other recipients, do the following:

If the recipients are to see who gets a copy of the E-Mail, click on Copy (CC) to. Enter the E-Mail address of the copy's recipient.

If you want to prevent the recipients from seeing who gets a copy of the E-Mail, click on Blind copy (BCC) to. Enter the E-Mail address of the blind copy's recipient.

If there are several recipients, you can enter the name of a distribution list.

In order to hide the input fields, click on Copy (CC) to or on Blind copy (BCC) to. The addresses entered will be kept.

8. If you have set up external E-Mail accounts, you can use those addresses as sender addresses. To do so, proceed as follows:

Click on Sender.

Select an E-Mail address from the list.

In order to hide the list, click on Sender.

Note: Depending on the folder selected, a defined sender address will be preset.

9. If you want to add attachments to the E-Mail, click on Attachments. Click on Add attachment. Select one or more files. In order to use the current version of a file from the Drive app as an attachment, click on Files. Open a folder in the Add files windows. Check the boxes of the files that you want to add as attachments. Click on Add.

In order to remove an attachment, click the Delete icon .

In order to hide the input fields, click on Attachments. The attachments added will be kept.

Tip: You can also add an attachment by dragging and dropping a document from a file browser or from the desktop to the E-Mail window.

Note: Depending on the groupware configuration, attachments will not be sent when having reached a certain size limit. In this case the attachment is saved in a folder below your personal files folder. The E-Mail includes a link to the attachment.

10. If you have set up signatures, you can attach a signature to the E-Mail text. To do so, proceed as follows:

Click on Signatures.

Select a signature from the list.

In order to hide the list, again click on Signatures.

11. In order to display additional options, click on More in the side bar. You can use the following options:

set the priority

attach your vCard

request a delivery receipt

In order to hide the options, click on Options. The settings will be kept.

12. Click on Send.

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IV. Replying to emails

When replying to an E-Mail, some of the E-Mail's input fields are pre-filled:

The sender of the E-Mail and additional recipients of the E-Mail are automatically entered as recipients of the reply E-Mail.

The E-Mail subject is entered in the subject field of the reply E-Mail. The subject is preceded with the text "Re: ".

The E-Mail text is entered in the forwarded E-Mail. Each line is preceded with the character ">" to indicate that it is a quotation.

How to reply to an email:

1. Login to your Open-Xchange webmail interface via web browser

2. Open an E-Mail folder in the folder tree on the left hand side.

3. Select an E-Mail.

4. Click the Reply to sender icon in the toolbar. To also reply to all other recipients click the Reply to all recipients icon

5. Enter the E-Mail text. You can use additional functions e.g., E-Mail attachments.

6. Click on Send.

Deleting checkpoints can help create space on your Hyper-V host.

Behind the scenes, checkpoints are stored as .avhdx files in the same location as the .vhdx files for the virtual machine. When you delete a checkpoint, Hyper-V merges the .avhdx and .vhdx files for you. Once completed, the checkpoint's .avhdx file will be deleted from the file system.

You should not delete the .avhdx files directly.

To cleanly delete a checkpoint:

InHyper-V Manager, select the virtual machine.

In theCheckpointssection, right-click the checkpoint that you want to delete, and click Delete. You can also delete a checkpoint and all subsequent checkpoints. To do so, right-click the earliest checkpoint that you want to delete, and then click *Delete Checkpoint* Subtree.

You might be asked to verify that you want to delete the checkpoint. Confirm that it is the correct checkpoint, and then clickDelete.

If you already have an account with us, you can register new domain name(s) directly through your SiteControl:

First, you will have to log into your SiteControl.

Then, click on the Domain Name icon. BACK TO TOP

Then type the desired domain name in the Find New Domain Name (s) box and check if it is available for registration by clicking on Search.

On the next page you will see a list of suggested domain names and their according price. If your domain name is available, you will be able to check the checkbox on its left side. That will mark it and you will be able to click on Continue. If the domain name that you searched for is not available, you will be able to choose from a list of similar domain names.

Important: If the domain name that you search is already registered with another registrar, you can find instructions how to transfer it here.

After that, you will have to choose the term for which you want to register the domain name in years. From the Set Years drop-down menu, you can select a term of 1 to 9 years. Then, click on Continue.

Important: At any time after the successful registration of the domain name, you will be able to renew it for another 1 to 9 years. You can find out how to renew your domain name here.

On the next page you will have to add the registrant information (registrant, billing, administrative and technical contact information). There are options to import the contact information from your account with us, to import all the contact information from another domain that you have in your account or to manually enter the contact information. After you are done, you will have to click the Continue button on the bottom of the page.

Important: You should make sure that the contact information is correct as after the domain name registration is successful a verification process will be initiated. If the verification process is not completed, you risk the suspension of your domain name. More information on the process can be found here.

Then review and accept the Registration Agreement

All that is left is to actually click on Purchase Now on the next page

Now you have your new domain name

You can find more information on how to manage your domain name post the registration in our Domain Registrations, NameServers & DNS category.

This article will help you to set up your Open-Xchange (POP/IMAP) mailbox in Mail (Apple Mail or Mail app) version 10 on macOS Sierra. Please follow the step-by-step configuration instructions below.

This article contains the following sections:

IMAP configuration instructions

POP configuration instructions

I. IMAP configuration instructions:

1. Open the Mail app

1.1 If you are opening Mail for the first time and you havent already set up an email account, you will be prompted to set up one.

1.2 If you're adding an additional account, choose Mail and click Add Account

Open-Xchange webmail

2. On the Choose a Mail account provider prompt, select Other Mail Account and then click Continue.

3. Fill out your Name, Email Address and Password. Then click Sign In

4. If the mail settings lookup fails and you get an Unable to verify account name or password notification, enter the settings below:

Email Address: Enter your complete email address

User Name: Your full email address

Password: The email password you use to sign in to your account.

Account Type: IMAP

Incoming Mail Server: imap.siteprotect.com

Outgoing Mail Server: securesmtp.siteprotect.com

5. Click Sign In.

6. Select the apps you want to use with this account and click Done. Apple Mail will begin synchronizing all your mail folders.

7. Settings related to the Outgoing Mail Server. Choose Mail, then Preferences. Click Accounts and then select the account that you want to manage.

The default secure settings for our outgoing mail server securesmtp.siteprotect.com use port number 587 with TLS encryption.

If a local firewall or your Internet Service Provider (ISP) blocks port 587, you can use an alternative port 465 with SSL encryption.

Click Server Settings.

Under Outgoing Mail Server (SMTP), uncheck the Automatically manage connection settings check box.

Then change the port number from 587 to 465. Leave Use TLS/SSL checked, as it is.

Click Save wait for Mail to verify the server settings, then close Mail preferences.

II. POP configuration instructions:

1. Open the Mail app

1.1 If you are opening Mail for the first time and you havent already set up an email account, you will be prompted to set up one.

1.2 If you're adding an additional account, choose Mail and click Add Account

2. On the Choose a Mail account provider prompt, select Other Mail Account and then click Continue.

3. Fill out your Name, Email Address and Password. Then click Sign In

4. If the mail settings lookup fails and you get an Unable to verify account name or password notification, enter the settings below:

Email Address: Enter your complete email address

User Name: Your full email address

Password: The email password you use to sign in to your account.

Account Type: POP

Incoming Mail Server: securepop.siteprotect.com

Outgoing Mail Server: securesmtp.siteprotect.com

5. Click Sign In. Your emails will start populating/downloading to the Inbox folder

6. Select Mail, then Preferences.

7. Click Accounts and then select the account that you want to manage

8. Settings related to the Incoming Mail Server:

The POP accounts have the option toRemove copy from server after retrieving a message. By default, this option is enabled and configured to remove your emails from the server after one week. Using this configuration Apple Mail will download your Inbox folder emails to your Mac and then after one week will delete them on the mail server. Therefore, you will not see your Inbox messages in .

It is recommended to disable this option. On the Account Information tab, uncheck Remove copy from server after retrieving a message.

9. Settings related to the Outgoing Mail Server:

The default secure settings for our outgoing mail server securesmtp.siteprotect.com use port number 587 with TLS encryption.

If a local firewall or your Internet Service Provider (ISP) blocks port 587, you can use an alternative port 465 with SSL encryption.

Click Server Settings.

Under Outgoing Mail Server (SMTP), uncheck the Automatically manage connection settings check box.

Then change the port number from 587 to 465. Leave Use TLS/SSL checked, as it is.

Click Save wait for Mail to verify the server settings, then close Mail preferences.

When you register a domain name, four sets of contact information is created: Registrant, Billing, Administrative and Technical. Your domain contact information will be publicly available and is called a Whois record.The Registrant, Billing, Administrative and Technical contact can all be the same organization/person or they can be different.

IMPORTANT: The most common problem with the Whois record is that domain owners often forget to update it when their contact information changes, especially the administrative and the registrant contact e-mail address. In order to maintain a domain name and properly manage it without interruption, always use the most up-to-date contact information.

To update Domain Contact Information:

Click Domain Name on the Home page of SiteControl.

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2. Click Edit next to the appropriate domain name.

3. Click Edit in the Registrant Contact box.

4. Enter the updated contact information in the Registrant Contact section and click Update Now. If the same information applies to the Billing, Administrator and Technical contacts, then use the Use same as option drop-down menu in each section to select the Registrant option, and click Update Now. You have to separately update each section.

Important: If you update the the registrant contact, the domain name will be locked for registrar transfer for the next 60 days. If you are planning a change on your registrant contact please review the process in details first.

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Whois Protector - Keeping Your Information Private

ICANN, the international governing body for domain names, requires every Registrar to maintain a publicly accessible "WHOIS" database displaying all contact information for all domain names.Our Whois Protector service provides you a way to keep your personal name and contact information hidden from public view, safe from spammers, identity thieves and telemarketers. When you purchase a domain name and add the WhoisProtector service, our partner WhoisProtector.com provides its contact information in the WHOIS database to replace yours. Your contact information is kept private and you still retain full control over your domain name.

In order to add Whois Protector:

1. Click Domain Name on the Home page of SiteControl.

2. Locate your domain name and click Edit next to it to open the summary page.

3. In the Registration Privacy box activate the desired WhoisProtector plan by clicking at the respective Add button.

4. On the next Add WhoisProtector page enter your Forward Email Address and click Purchase.

Summary

Please be advised that our legacy servers (listed below) have been phased out.Customers using the legacy Name Servers, will not have their DNS records resolved.To avoid any interruption of service, please update your Name Servers to the new ones from the table below.

Legacy

New

ns.valueweb.net ns2.valueweb.net

e.dns.hostway.netf.dns.hostway.net

dns1.valueweb.comdns2.valueweb.comdns3.valueweb.com

a.dns.hostway.netb.dns.hostway.net

ns1.hostsave.com ns2.hostsave.com ns3.hostsave.com

adns.cs.siteprotect.combdns.cs.siteprotect.com

ns1.winsave.com ns2.winsave.com

adns.cs.siteprotect.combdns.cs.siteprotect.com

For instructions on how to update your domain Name Servers via the SiteControl, click here.

You can renew your domain name through the SiteControl interface at any time or set your domain for automatic renewal 15 days before its expiration date.

This article contains the following sections:

How do I renew my domain name?

How do I check my domain's current expiration date?

My domain name has expired, can I still renew it?

Do I need to wait until my domain expires before I can renew it?

What is domain auto-renewal?

I. How do I renew my domain name?1. Start by logging into SiteControl with your username and password:2. Click on the Domain Name link (under Manage Services) from the Home page. The Domain Names page will show all your active domain names along with the days remaining before they expire.

a. To renew a single domain, click Renew on the right of the domain in question.b. To renew multiple domains, check the boxes next to each domain name you wish renew and click the Renew button located at the top left corner of the domain summary table. 3. Select the number of years you would like to renew and then click on the Renew Selected Domains button.4. Review the authorization page and click on the Renew Now button to confirm your renewal request.5. You will get a confirmation notification within SiteControl that your renewal request was received.Please be advised that if the domain name renewal is successful, the system will send confirmation email to the primary account contact email address.

Important Note: The renewal of your domain name will fail if you do not have a valid payment method on file. Make sure to update it within SiteControl or to contact our Customer Service / Billing Support for further help.

II. How will I know when my domain name is up for renewal?You can view how many days remain before your domain name is up for renewal in SiteControl in the Domain Name section. Follow steps 1 and 2 in Section I of this article. We will also send email renewal notices to the primary account contact/email address on file in the period before your domain name expires. Please ensure that your contact email address is up to date.

III. My domain name has expired. Can I still renew it?Yes. After your domain name expires, we will attempt to hold it for you for up to 30 days from the expiration date. During this time you may renew your domain name at the regular renewal price from within SiteControl by following the instructions in Section I of this article. At the end of these 30 days the domain name will be closed by our system. The domain is then held by the Registry for approximately 30 days more. This is known as the domain Redemption Period and applies for most of the popular domain extensions such as .com, .net, and .org, .info, .biz, and .us. You can try to renew and regain access to your domain name while it is in Redemption. There is a Registry Redemption Fee of $125.00.You must contact Customer Service to redeem your domain name if it is in Redemption.

Note: The Domain Name life-cycle after the expiration date doesn't work with fixed dates, so if your domain name has expired and you want to continue using it, our advice is to renew it immediately.

IV. Do I need to wait until my domain expires before I renew it?No. If you want to keep your domain name then the best thing to do is to renew as early as possible. This will reduce the risk of losing the domain.You can renew it any time before it expires. You will not lose any remaining time on your domain registration. We will extend your current registration term with the number of years you have selected to renew your domain for.This gives you the flexibility to renew your domain name when it is convenient for you. We highly recommend renewing your domain name as soon as possible to avoid unintentional expiration.

V. What is domain auto-renewal?The Auto-renew feature, if activated, will automatically renew your domain name 15 days before its expiration date. To use the auto-renew feature, either your default payment method must be set to Credit Card (recommended), Direct Debit or one-time payment for the renewal fee must be processed in advance. If your domain is set to auto-renew, then your account will be charged the current 1 year renewal price for the domain name.

Important Note: Even though your domain name is scheduled for auto-renewal and you receive AutoRenew notification emails, youwon'tsee an outstanding balance under your account for the domain renewal fee in advance. Fifteen days prior the domain expiration date our billing system will try to process a payment and renew your domain. Keep in mind that if the payment is not successful, the auto-renewal will fail and it will be automatically disabled by the system. In this case, you need to set a new valid default payment method and then to manually renew your domain name via SiteControl.

With phishing scams and online fraud on the rise, SSL (Secure Sockets Layer) certificates are essential for delivering a secure shopping experience for your online customers. SSL is a transaction security standard that involves encrypting data and transmitting it via a secure online channel - helping protect your customers identity, credit card details and other sensitive data. As customers feel that their personal data will remain secure and confidential, web traffic can increase and sales can grow.

Take advantage of Hostways partnership with GeoTrust to obtain your SSL Certificate and establish your websites authenticity. For more information visit Hostway SSL encryption page.

To secure your website and e-commerce transactions, purchase SSL certificate by following the steps below:

Sign in to SiteControl.

Go toManage Services tab.

Go to Website section.

Scroll down, find and click the SSLlink. You can also click SSL in the left navigation panel in SiteControl. BACK TO TOP

Select the proper domain name from the Currently Managing drop-down menu.Note: SSL certificates can be ordered via SiteControl only for domains that have active web hosting services.

Under the Select a SSL Certificate Authority section, click View SSL Certificates and review the information and prices of the available SSL certificates.

Hostway partners with GeoTrust, a leading certificate authority, to issue SSL certificates. We do offer the following types of certificates:

GeoTrust Quick SSL Premium

GeoTrust TrueBizID

GeoTrust Quick SSL Premium vs. TrueBizID

QuickSSL Premium

TrueBizID

Overview

Fast Domain Validation (DV) SSL

Secure your website fast. GeoTrust QuickSSL Premium certificates are one of the quickest ways for you to start protecting online transactions and applications with SSL. With an automatic authentication and issuance process, it takes just minutes to get your QuickSSL Premium SSL certificate. After that, managing and renewing your certificates is a snap. With GeoTrust, you get inexpensive SSL without sacrificing convenience, choice, or reliability.

Organization Validation (OV) SSL

Business-class SSL - only better. When it comes to selecting SSL security for your business, you have a lot of choices. With GeoTrust, the decision is easy. GeoTrust True BusinessID SSL certificates let your customers know that your site is trustworthy and that you take their security seriously enough to get your certificate from a globally trusted certificate authority.

Key Benefits

Save time and money with inexpensive, easy, and convenient SSL

Show customers you care about their security by getting your SSL from a credible security company

Get more for your money with the GeoTrust reputation

Most certificates issued in one day

Save time and money with an inexpensive, easy, and convenient SSL certificate

Protect your customers by using a reliable, high-security business identity validated SSL certificate

Features

Security: domain control validation, up to 256-bit encryption, 2048-bit root

Assurance: $500K USD warranty, GeoTrust dynamic True Site Seal trustmark

Convenience: most certificates issued in minutes, 1-3 year validity options

Universality: support for more than 99% of browsers and most mobile device browsers

*Bonus: Secure domain.com for free when you order www.yourdomain.com

* This is only applicable to single-level domains. For example, www.test.yourdomain.com will not secure test.yourdomain.com.

Security: business identity authentication, up to 256-bit encryption, 2048-bit root

Assurance: $1.25M USD warranty, GeoTrust dynamic Secured Seal trustmark

Convenience: most certificates issued in one day, 1-3 year validity options

Universality: support for more than 99% of browsers and most mobile device browsers

*Bonus: secure yourdomain.com for free when you order www.yourdomain.com

Note: SSL certificates require a Dedicated IP address. A dedicated IP address, which is an additional product, is assigned to one domain and is not shared by other domains. Along with the SSL certificate order, the system will issue a dedicated IP address for your domain and create a one-time $19.95 charge for it.

Choose a SSL Certificate and click the Activate button.

On the Generate CSR and Purchase SSL page, follow the instructions and fill in the required information.

Fill in theCommon Namefield.

Important note:The common name depends on how your visitors are accessing your website. Typically the websites are accessed via www.yourdomain.com. It is very important to choose the correct Common Name during the order, because it is not possible to change it once the SSL certificate has been issued. If you are not sure how your website is configured, our advice is to consult with your web developer or designer.

Fill in theAdmin Contactfield.

Fill in theBilling Contactfield.

Fill in theTechnical Contactfield.

Fill in theApprover Infofield.Note:The Approver Emailcan only be an email address with username such as:"admin; administrator; hostmaster; postmaster; root; webmaster" @ the domain you are purchasing the SSL for!

When you are ready click the Purchase Certificate button to place the order.

Important note:Please note that, after you have successfully placed the order, you willreceive two emails at the approver email address. 1. To approve the SSL purchase. 2. The SSL certificate, which you need to forward to [email protected] for installation.

A nameserver is a server that each hosting company uses to enable its customers to create an online presence using unique domain names. As part of the domain name system (DNS), nameservers are critical to ensuring the proper function of hosting and e-mail services such that it essentially allows your domain name (and its associated services) to be found on the Web by anyone in the world. Nameservers are unique to each hosting company and/or domain name registrar.

Note: If you are a customer with a NEW domain name that WE registered, then you do not need to change nameservers as the domain already uses the proper settings. Only customers that have an existing domain name registered elsewhere and have no intention of transferring the registration to us should read below.

In order to point your Domain Name to your Hostway web hosting/email services, you have to either use our nameservers or DNS records.

Hostway Nameservers:

Primary Nameserver: a.dns.hostway.net

Secondary Nameserver: b.dns.hostway.net

NetNationNameservers:

Primary Nameserver:w.dns.netnation.com

Secondary Nameserver:x.dns.netnation.com

Contact your domain registrar and ask them to switch your nameservers accordingly. Note that most companies provide control panel access to update nameservers, so you should be able to do it yourself. Enter/provide the nameservers you see above.

Please follow the below listed steps if you would like to perform nameserver changes from our end:

1. Log in to SiteControl and click Domain Name, and then click Edit next to the appropriate domain name.

2. On the next domain summary page, click on Editon the Name Servers box.

3. Enter your new Primary and Secondary DNS hostnames to set them as authoritative name servers. Click Update to save the changes.

Note: Minimum of two authoritative name servers are required.

4. On the next page you will see a confirmation notification indicating that the change was successful.

Note: Keep in mind that there is a propagation time when Name Server changes are made. Typically, the propagation time takes 24-48 hours for a change to take effect across the Internet's DNS system.

How to compress and extract files using tar command in Linux

The tar command in Linux is often used to create .tar.gz or .tgz archive files. This commandhas a large number of options, but you just need to remember a few letters to quickly create archives with tar. The tar commandcan extract the resulting archives, too.

Compress an Entire Directory or a Single File

Use the following command to compress an entire directory or a single file on Linux. It will also compress every other directory inside a directory you specify in other words, it works recursively.

tar -czvf name-of-archive.tar.gz/path/to/directory-or-file

Heres what those switches actually mean:

-c: Create an archive.

-z: Compress the archive with gzip.

-v: Display progress in the terminal while creating the archive, also known as verbose mode. The v is always optional in these commands, but its helpful.

-f: Allows you to specify the filename of the archive.

If you have a directory named data in the current directory and you want to save it to a file named archive.tar.gz, you would run the following command:

tar -czvf archive.tar.gz data

If you have a directory at /usr/local/something on the current system and you want to compress it to a file named archive.tar.gz, you would run the following command:

tar -czvf archive.tar.gz /usr/local/something

Extract an Archive

Once you have an archive, you can extractit with the tar command.The following command will extract the contents of archive.tar.gz to the current directory.

tar -xzvf archive.tar.gz

Its the same as the archive creationcommand we used above, except the -x switch replaces the -c switch. This specifies you want to extract an archive instead of create one.

You may want to extract the contents of the archive to a specific directory. You can do so by appending the -C switch to the end of the command. For example, thefollowing command will extract the contents of the archive.tar.gz file to the /tmpdirectory.

tar -xzvf archive.tar.gz -C /tmp

Basic and Standard pricing tier are about the CPU power, IOPS, these virtual machine breaks down as followed:

Basic pricing tier: optimized for dev/test, these virtual machines have capabilities similar to the standard tier. However, they do not support the Azure load balancer or auto-scaling, IOPS is slower than for Standard,

Standard Pricing tier: provide better CPU performance and IOPS than basic tier.

Low priority virtual machines is an Azure Batch concept (Batch computing at a fraction of the price). Low priority virtual machines get allocated from the surplus of compute capacity in each region and are offered at a substantially reduced price. This comes with the understanding that there may not be capacity available to satisfy your request. In some rare cases, Azure may have to take some of this capacity back to satisfy other compute allocation requests.

Low priority virtual machines are well suited for batch activities like media processing / encoding If you are looking at deploying anA-Seriesvirtual machine in Azure then there are two tiers to choose from:

Basic

Standard

There are a few differences between the two tiers.

Load Balancing

You can load balance Standard tier virtual machines for free. This includes external and internal load balancing. Note that this is port-level load balancing, not application layer. If you want to do load balancing at the application layer then look in theAzure marketplacefor some appliances. There youll find well-known names such as Kemp, Citrix, and more.

There is no load balancing with Basic tier VMs.

Auto-Scaling

Say a business needs to handle unpredictable peak capacity, without human effort or lost business opportunities. This might be a few times a day or every few weeks. How do they do it? The old way was to deploy lots of machines, load balance them, and eat the cost when there was no peak business no seriously they deployed enough for normal demand and lost business during periods of peak demand. Auto-scaling says:

Deploy the Standard tier VMs you need to handle peak demand;

Power up VMs based on demand;

Power down VMs when demand drops;

And its all automatic using rules you define;

VMs are billed based on storage consumed (very cheap) and hours running. So those VMs thataren'trunning incur very little cost, and you only generate more costs when you are generating more business to absorb those costs.

There is no auto-scaling with Basic tier VMs.

IOPS

A virtual machine can have 1 or more data disks, depending on thespec of the VM. Basic tier VMs offer a max IOPS of 300 per data disk. Standard tier VMs offer a max IOPS of 500 per data disk. If a VM has more than one data disk then you can aggregate the IOPS potential of each data disk of that VM by mirroring/striping the disks in the guest OS.

Higher Specs

The highest spec Basic A-Series VM is the Basic A4 with 8 vCPUs (AMD processoron the physical host), 14 GB RAM, and up to 16 data disks. Basic VMs can only have1 vNIC.

Standard A-Series VMs include similar and higher specs. There are also some higher spec Standard A-Series that offerXeon processorson the host, a lot more RAM, and even an extra Infiniband (RDMA) 40 Gbps NIC.

Examples

I need a pair of domain controllers for a mid-sized business. Ill probably opt for Basic tier VMs, such as the Basic A2, because Ican'tuse load balancing or auto-scaling with domain controllers. Idon'tneed much IOPS for the data disk (where SYSVOL, etcwill be stored) and DCs have a relatively light workload.

What if I want an application that has no software-based load balancing and will need somewhere between 2 and 10 VMs depending on demand? I need load balancing from the Azure fabric and it sounds like Ill need auto-scaling too. So Ill opt for a Standard A-Series VM.

In order to install and configure phpMyAdmin, a web-based database management program, please use the instructions below.

SSH access to your Linux server is a requirement, and the following must be pre-installed:

PHP5 or above MySQL 5 Apache

Install phpMyadmin

1

Log in to your Linux server via SSH. Navigate to the Apache Document Root and download the latest version of phpMyAdmin from http://www.phpmyadmin.net/home_page/downloads.php using thewget command.

2

Once the setup file has been downloaded, unzip the file into the current location using the following tar command:

tar xvfz phpMyAdmin-3.3.7-all-languages.tar.gz

and rename the folder created using the command:

mv phpMyAdmin-3.3.7-all-languages phpmyadmin

Configure phpMyAdmin

1

Open a browser and visit the phpMyAdmin setup wizard using the URL:http://{your-ip-address}/phpmyadmin/setup/index.php

ClickNew server.

2

On the next page, under theBasic settingstab, fill out the following:

Verbose Name of the Server:Enter a descriptive name for the server.

Server hostname: Leave it as "localhost".

Server port:Leave it empty to use default port

Server socket:Leave it empty to use default socket

Use SSL:(Optional) Check box only if your web server supports SSL.

Connection type:Select tcp.

PHP extension to use:Select mysql for optimal performance.

Compress connection:(Optional) Check box only if you wish to use compressed protocol for MySQL connection.

Authentication type:Select cookie.

User for config auth: Leave it as "root".

Password for config auth:Enter the MySQL root password.

Connect without password:Leave unchecked.It allows log in without password should a log in with password fail.

SweKey config file:Enter the name of the file containing SweKey IDs and login names for hardware authentication. Leave the string empty to deactivate this feature.

No changes are required on the remaining three tabs.

ClickSave.

phpMyAdmin is now installed and configured.

3

To launch phpMyAdmin, visitthe URL:http://{your-ip-address}/phpmyadmin/index.phpand log in with your MySQL root username and password.Once you have logged in you should be able to manage all the MySQL databases from your browser.

Summary:

We are currently experiencing an internal network issue affecting some of our internal support tools. Production services such as email and websites are functioning correctly, but chat support and some internal support tools are currently down. Customers may experience some delays with support requests as a result.

Updates:

11:56 AM CT: Our network engineers are currently investigating the root cause of the issue.

12:30 PM CT: The matter is resolved. Thank you for your understanding on this.

Modify PHP Settings

PHPis a powerful server-side, highly customizable scripting language. Configuration changes are done by editing the server-wide configuration file, calledphp.ini.This guide will show you how to change the server-wide configuration of PHP onLinuxandWindowsbased managed servers.

In order to modify PHP settings, please log in asrootuser (Linux) orAdministratoruser (Windows).

Modify PHP Configuration on Linux

1

Log in to your server via SSH as therootuser

2

Locate thephp.inifile, which is usually found in:

/etc/php.ini

The location, however, may vary. To find it, you may run:

#locate php.ini

3

Once you know the location of the php.ini file, you need to change the current working directory to it. Then you can edit the file using any editor. i.e:

#vim php.ini

Save your changes.

We suggest reviewing the official documentation describing the roles of the directives found in the global php.ini file before editing the file. Please visit the official PHP website:

http://php.net/manual/en/ini.core.php

4

Restart the Apache webserver:

#/etc/init.d/httpd restart ( on RHEL )

#/etc/init.d/apache2 restart ( on Debian )

Modify PHP Configuration on Windows

1

Login to your server via RDP with an Administrator account

2

Locate thephp.inifile. If needed, search for the file using the Windows Search utility.

3

Open the folder in Windows Explorer and edit the php.ini file using any text editor. Save your changes.

4

Restart the IIS webserver. The fastest way for you to do so is via Command Prompt by typing:

iisreset /restart

We suggest reviewing the official documentation describing the roles of the directives found in the global php.ini file before editing the file. Please visit the official PHP website:

http://php.net/manual/en/ini.core.php

Install DFS Management

This topic is an updated version of the help content for Distributed File System (DFS) in Windowsserver, including overview information for installing and using DFS Namespaces and DFS Replication.

Distributed File System is implemented as a role service of the File Services role and consists of the following role services:

DFS Namespaces

DFS Replication

Installing DFS Management

To manage DFS Namespaces and DFS Replication, you must install the DFS Management snap-in. Use one of the following methods to install the DFS Management snap-in.

Using the Windows interface

Using a command line

To install DFS Management by using the Windows interface

To install DFS Management and related services, from Server Manager, use the Add Roles Wizard to select theFile Servicesrole, and then select theDistributed File Systemrole service. This configures the server to be a file server, installs the DFS Management snap-in, and installs and starts the DFS Namespaces and DFS Replication services.

To install only DFS Management and command-line tools, from Server Manager, use the Add Features Wizard to install theRemote Server Administration Toolsfeature, selectRole Administration Toolsand select theFile Services Toolsfeature with theDistributed File System Toolsoption. The Distributed File System Tools option installs the DFS Management snap-in and command-line tools, but it does not install any DFS services on the server.

To install DFS Management by using a command line

Open an elevated command prompt window and type the following command, where <name> is the role, role service, or feature that you want to install (see the following table for an abbreviated list of relevant parameters):

ServerManagerCmd -install <name>

For example, to install the Distributed File System Tools portion of the Remote Server Administration Tools feature, type:

ServerManagerCmd -install RSAT-DFS-Mgmt-Con

Parameter

Description

FS-DFS

Distributed File System role service

FS-DFS-Namespace

DFS Namespaces role service

FS-DFS-Replication

DFS Replication role service

RSAT-DFS-Mgmt-Con

Distributed File System Tools feature

Managing DFS from a Command Prompt

To manage DFS Namespaces and DFS Replication, you can use the DFS Management snap-in hosted by Server Manager, or you can use the DFS Management snap-in from the Administrative Tools folder. Or you can use command prompt tools, as discussed later in this topic.

To manage Distributed File System from a command prompt you can use theDfsUtil,DfsCmd,DfsrAdmin, andDfsrDiagcommands or write scripts that use Windows Management Instrumentation (WMI).

To manage Distributed File System from a command prompt, you can use the commands listed in the following table, or write scripts that use Windows Management Instrumentation (WMI).

Command

Description

DfsUtil

Manages DFS namespaces, server and client computers.

DfsCmd

Configures DFS folders and folder targets in a DFS namespace.

DfsDiag

Performs diagnostics tests of DFS Namespaces.

DfsrAdmin

Manages DFS Replication replicated folders.

DfsrDiag

Performs diagnostic tests of DFS Replication.