Houzz FAQs

How to send a message to the Seller:

Sign in to your Houzz.com account

Go to Your Houzz."

Select"Your Orders."

Click the Contact Seller button.

The Seller will respond to messages through the Message Center. You will receive an email alerting you when the Seller responds. Do not reply to this message. Click the "See Message" button within the email to read and reply to the message.

Where to find messages from Sellers:

Sign in to your Houzz.com account.

Go to Your Houzz."

Click the "Messages" link in the menu on the left of your screen.

You can now see and respond to all messages.

If the Contact Seller button is not an option, please contact support.houzz.com to submit a request.

Shipping rates vary by seller and product. To confirm whether an item has free shipping, simply look for the "Free Shipping!" label on the right hand side of the product page. For any questions regarding shipping costs on an item, please call Houzz Customer Supportat 1-800-368-4268 or submit a support request here.

While many products on Houzz offer free shipping, others do have a shipping fee associated with them which can vary based on the seller, the distance the product is traveling, the type of product, the level of delivery service selected, among other factors. Products with free shipping will often be identified as such on the product listing page. The shipping cost will be reflected in the order review section once you place your order in your shopping cart, and before you are asked for payment.

On the top right of the projects tab on your profile you will find a Go to your Project dropdown, you can type in here and well search for projects that match.

Houzz Terms of Use can be found here.

Sellers can list products on Houzz via a product feed or a self service tool. The self service tool allows you to add products one at a time. This is ideal if you only have a few products to upload.

From Seller Central, click on the Add Product link under the Products section in the left hand column.

You will be taken to the Create New Product Listing Page.

Create Product without Variations

If your product has no variations (i.e. size, color), fill out the following sections as instructed up to the Variations section:

About this Item: Product Name, Description, Category, Style, Manufacturer/Brand, Product/Website URL, Keywords

Images: Please add up to five relevant images. The first photo should be a product photo on a white background.

Pricing and Inventory: SKU, UPC, Quantity in Stock, Price, MSRP, Shipping Costs and Lead Time

Details: Dimensions, Weight, Primary Materials, Designer/Artist

Tip: If your product is a freight item (meaning it ships on an LTL carrier), please be sure to check the Freight Item box and denote any curbside or inside delivery costs.

Tip: If you have the capabilities to ship to Canada, or Alaska, Hawaii, and Puerto Rico, be sure you enter in shipping costs in those fields as well.

Tip: Lead time is the amount of time it takes to get the product ready to ship, not including shipping transit time.

Tip: If the product does not have multiple variations, you do not need to enter anything in the Variations section.

Create Product with Variations

Products that are logically the same, but variants of each other, must be grouped together under a single parent SKU, so they can be presented as such to customers.

If the product has variations, the information from the top part of the form (above the Variations section) will become the parent SKU. Enter the product details and variations as specified below.

Product Name should not include variations such as size or color.

Upload only one image.

Tip: The image you add here will not be seen on the variations so you will want to add whichever image you used as a variation below as well.

Create a new SKU for this parent

Tip: Parent SKUs are never available for purchase, so you can make up a new unique SKU.

Enter product variations, separated by commas.

Tip: Use only to add variations of the parent product. Do not use to add more copy to the product listing.

The system will generate new items for each variant and automatically populate fields based on the parent SKU. Enter a unique SKU for each variant and edit the automatically populated information, if necessary.

Add up to five images per variant. The first photo will need to be the product on a white background. When you have completed the details for all the product variants, click Submit.

Tip: If product variations have the same shipping cost, click Overwrite variation shipping and enter in the shipping costs in the correct shipping field.

Seller Score 101

Watch the video below to see how you can easily improve your seller score!

What is the Seller Score?

The Houzz Seller Score is a quantitative measure of the experience that a seller offers to buyers on the Houzz Marketplace. The goal of the score is to identify and reward sellers that offer the best experiences and educate Sellers about how toimprove their service over time.

The Seller Score takes into account the following factors:

On-time shipment rates

Response times to customer messages and inquiries

Seller reviews

Frequency of inventory updates

Seller-faulted cancellations (for example, due to out-of-stock products or an item being uncompetitively priced)

Seller-faulted returns (for example, the wrong item was shipped)

Seller-faulted chargebacks (due to poor seller behavior)

Your overall Seller Score is rated on a scale of 0 to 100, with the following ranges:

90-100: Exceptional

80-89: Good

70-79: Average

50-69: Underperforming

under 50: Account Suspended

If a seller has no orders within the last 180 days, their score will appear as "--", but will automatically recalculate as their order volume grows.

How is the Seller Score Calculated?

The Seller Score is calculated by assigning an order score to each of a sellers orders within the last 180 days and applying a time-weighted average across this set of order scores. An individual order score starts at 100 and receives penalties and bonuses based on the following events:

Shipment times: a penalty is applied if an order is late, with the severity of the penalty directly proportional to the number of days an order is late. Response times to customer messages: a penalty is applied if a response to any customer inquiry about an order takes longer than 24 hours.

Seller-faulted cancellations: a penalty is applied when an order is canceled due to a seller issue, with the "out-of-stock" and "failing to ship" reasons being the most severe.

Seller-faulted returns: a penalty is applied if an order return is caused a seller issue (incorrect or damaged item, shipped the wrong item, uncompetitive pricing, amongst others).

Seller-faulted chargebacks: a penalty is applied if an order has a chargeback that is caused by the seller.

Seller reviews: a bonus is applied for 4- and 5-star reviews; a penalty is applied for 2- and 1-star reviews.

Inventory management: a penalty is applied if the seller does not update their inventory on a regular basis. We recommend updating inventory (for stock levels) for each product every hour, but no less than once per day, depending on your order volume.

Seller Scorecard

In addition to the overall Seller Score, Houzz calculates six composite metrics that can be used to assess your performance.

Perfect order rate: the % of orders that are fulfilled on-time with no issues, returns, or negative feedback. An order is not considered perfect even if the return is the buyer's fault, however, buyer-faulted returns don't negatively impact the Seller Score.

Order defect rate: the % of orders that contain either a backorder (i.e. a delayed shipment), seller-faulted return (e.g. a damaged item), chargeback, or negative feedback. Buyer-faulted returns are not counted here.

Cancellation rate: the % of orders that are cancelled by the seller (e.g. an item is out-of-stock). Keeping stock information accurate is critical to providing a great buying experience.

Late shipment rate: the % of orders that are shipped after the specified lead time. On-time shipment is the single biggest thing a seller can do to maintain a high score.

Average rating: the average of all ratings supplied by a seller's customers.

Late response rate: the % of messages to which a seller responds after 24 hours. It's important for sellers to be highly responsive to customer questions and inquiries.

You can message any other user on Houzz that has enabled messaging for their profile. There are three settings available for messaging on your Houzz profile. Click Edit Profile, then Advanced Settings to select one of the following options.

Do not allow users to message me

Allow my followers to message me

Allow anyone to message me

You can also message professionals on Houzz by clicking the Contact button found on their profile pages.

Have more questions? Submit a request

You will come across many other users while exploring the forums, but you can also use the search function on the top of any Houzz page to find specific people you may be looking for. Just enter your search term and select "users" as the type of search you want to perform.

Have more questions? Submit a request

If you have successfully converted your GardenWeb account, some information from your previous profile will now be on your Houzz profile. To edit, add, or remove content from your profile, just to go your profile page by clicking where you see Your Houzz, then Edit Profile.

Submit a request

Be sure to save any changes you make by clicking the Update button at the bottom of the page when you are finished.

Have more questions?

To embed a video from either YouTube or Vimeo, click where you see the Play Button and "Add a video" at the bottom of the posting box, then enter the YouTube or Vimeo url in the next screen.

Submit a request

Have more questions?

By default, GardenWeb users on Houzz will have their GardenWeb username and their original join date displayed on their profile.

Have more questions? Submit a request

Want to include a link in your post or comment? Highlight the text you would like to link and then click the link icon where you see "Add a link" in the posting box and you will see this screen:

Submit a request

Have more questions?

Houzz features a rich text editor to allow you to embed photos (up to 4) to your posts.

Submit a request

If you would like to add a photo to your post or comment, click where you see the camera icon and "Add a photo."

You will see this screen:

You may select a photo from one of your ideabooks, from a Houzz page, or upload a photo from your computer by clicking the plus sign on the right side of the screen. (Professionals can also select photos from their projects from this screen.)

Have more questions?

You can include up to four photos in each post or comment on Houzz.

You can find instructions on including photos here.

Have more questions? Submit a request

Log in to your account to access the Your Houzz section of your profile (found in the upper right hand corner). Select " Your Orders " and submit a request by selecting the Return or Replace button on the order you would like to return. Please select Wrong item delivered as the reason.

Please include photos of the incorrect item received in the request. You will receive an email confirmation that your request has been submitted. Houzz or the seller will follow up in 1-2 business days with next steps on your replacement.

Houzz maintains a very strict policy around the products that can be listed for sale in the Houzz Shop. All products must comply with all laws and regulations and with the Houzz Prohibited Products Policy, stated here.

Houzz strives to provide a safe and trustworthy buying experience.The following products are prohibited for sale in the Houzz Shop:

Illegal products

Stolen or counterfeit products

Used products, with the exception of truly vintage or antique products

Recalled or defective products or products known to pose threats to safety

Weapons (may be acceptable in rarecases if deemed artwork or antique)

Products using the name or brand of a company, designer, or artist in the title or description if products are not lawfully made or authorized by the named company, designer, or artist ("like a _" or "inspired by _")

Productsthat infringe the copyrights, trademarks, or intellectual property or personal rights of others

Products made of fur, ivory, or endangered or threatened species

Products that contain offensive, violent, obscene, cruel or inappropriate content in product names, descriptions, logos, or images, including but not limited to:

Profanity or symbols/signs representing profanity

Pornographic, sexually explicit, or sexually violent content

Promotion, depiction or glorification of illegal activity

Promotion, depiction or glorification of violence towards others or self

Promotion, depiction or glorification of hatred, intolerance, violence, ridicule, and/or bigotry toward a group of people or the promotion of organizations fostering these views (e.g., Nazi memorabilia)

Promotion or glorification of cruelty towards animals

It isyour soleresponsibility to be familiar with all products that you list for sale and understand all the laws governing their sale and distribution. All your products must comply with this Prohibited Products Policyat all times. If you sell a product that is deemed to be in violation of thispolicy, Houzz, in its sole discretion, may immediately remove your product listings, suspend your selling privileges, and terminate your account. Furthermore, if you are selling illegal products, Houzz may withhold payment. If you repeatedly infringe the Prohibited Products Policy, it is our policy, in appropriate circumstances and our discretion, to disable and/or terminate accounts of users who repeatedly infringe or are charged repeatedly with infringing the Prohibited Products Policy.

Last updated September 29, 2016

Yes, you can.

On each post on Houzz you will find a flag icon in the upper right corner of the post. Click that flag to report any post you feel should be reviewed by our team. (And thank you!)

Once you have flagged a post, you will not see it when logged into your account.

The data for each product that a seller wishes to list on the Houzz Marketplace must be kept accurate and complete at all times.

Additionally, the following guidelines apply:

All products must comply with the Houzz Prohibited ProductsPolicy at all times.

Creating a product listing for any other purpose other than to sell a product through the Houzz Marketplace is prohibited.

The use of false, inaccurate, or misleading product identification information, including but not limited to name, description, brand, model, and UPC, in a product listing is prohibited.

Creating multiple product listings for a single product is prohibited.

Each product listing must provide: name, description, category, style, SKU, UPC (if it exists), parent-child associations, current quantity, price, shipping costs, lead time, product dimensions, shipping carton dimensions, and variations (if applicable).

Product listings must follow these standards:

Product listings should be as descriptive as possible, highlighting the features and benefits of an item. Details such as dimensions and an individual product condition should be completed in the appropriate fields, where applicable.

Products should be properly categorized to the most specific category on Houzz.

Products must be placed into the proper style on Houzz.

Product names must be clearly written and must not contain the sellers name or other contact details, internal identification numbers, or quantity/availability information.

Product descriptions should accurately explain the features and benefits of the product and include any required category-specific information.

Product variations (for example, color, size, and dimensions) must be grouped under a parent product and not listed individually.

Product images must follow these standards:

All images must be clear and high resolution and a minimum of 400x400 pixels.

Images cannot contain watermarks, logos, landmarks, or people.

Each product must have at least 1 image representing the product by itself on a white background and 1 image representing the product in a room or related space.

The product price should not be greater than the price of the same product sold on sellers own site or any other online sales channels controlled by the seller.

The product quantity must be kept accurate and updated a minimum of once per hour.

Seller must never list or sell an out-of-stock or discontinued item.

Seller must specify the cost of shipping and should not exceed industry-standard rates.

Seller must specify accurate lead times and not falsely advertise fast processing times in order to drive purchases. Processing times refers to total calendar days, not business days.

The use of any of the following information in product names, descriptions, or images is prohibited:

Content in violation of the Houzz Prohibited ProductsPolicy.

Email addresses, website URLs, phone numbers, physical addresses or any other seller contact information.

Any deliberate attempts to provide ordering methods, sales, and discounts off of Houzz.

Reviews or testimonials.

Advertisements or promotional material.

Misuse of text capitalization and other visual formatting.

Dynamic scripting or other executables.

Click the Upload photos or files button on the right side of your profile.

We've got some exciting news to share with you.

Last week, GardenWeb joined the Houzz family. The GardenWeb and Houzz communities have a lot in common with regard to our shared passion for our homes and gardens and the overwhelmingly positive experience we try to provide our members. You may even belong to both GardenWeb and Houzz already!

You may have some questions about what to expect in the coming weeks, so we wanted to share some preliminary information with you. Rest assured, it is very important to us to maintain the incredible community you have been a part of creating over the years.

We will:

Preserve GardenWeb forums - We love the GardenWeb community and we want it to remain strong and vibrant.

Respect your Privacy - Houzz does not and will not share your contact information with any advertisers.

Next week we'll be in touch with more information and an email to confirm your GardenWeb account, but in the meantime, if you have feedback, questions, or concerns please don't hesitate to email us at [email protected]. We would love to hear from you.

When a product listing is in pending status, you may adjust all parts of the listing. Once a listing is approved, you may only adjust price, stock, shipping charges, and lead time. Please contact your account manager or click the Submit a Request button at the top of this pageif you would like to make an adjustment to a listing that has already been approved.

How do I connect my Shopify Store to the Houzz Marketplace?

If you are a new seller to Houzz, download the Houzz Shopify app within Shopify. Follow the prompts to connect the app and complete the Houzz Seller Agreement.

If you have an existing approved Seller Agreement on Houzz, you will need to download the Houzz Shopify app within Shopify and select Houzz appropriate products as Visible for Houzz. Once the products are marked as visible, please email [email protected] and our data team will be able to assist with connecting current Houzz listings with the newly published Shopify listings.

How do I publish my products on Houzz?

Select "Houzz" in the Visibility box in the Houzz Shopify App and click "save".

I'm getting an error code, what does it mean?

After you make products visible to Houzz, your Shopify page may show a list of products with error codes if specific products were not successfully synced to Houzz. The error code specifies the issue with the products. Please edit your product listing, uncheck and recheck the visible to Houzz button so that your products can be published to Houzz. Please email [email protected] with any questions.

Product Groups

A product group is a list of products. Every promotion must be associated with a product group. By default, there is a product group for "All Products" that represents every product in a seller's account.

Managing ProductGroups

All current product groups can be managed from the Manage Product Groups page. To view a current product group, choose a product group from the "Product Group" select box or "Add New Product Group..."

Manage Product Groups

Once a product group is selected, a seller can update the description and edit the selected products in the group. An existing product group can also be removed by clicking on the "remove" link next to the existing product group.

There are options to filter the set of products by SKU, Prod ID, and Brand.

CreatingNew Product Groups

To create a new Product Group:

Visit thein Seller Central.

Specify a name and description (optional) for the product group. Both are internal fields.

Use the search function to narrow down the set of products in the "Select Products" list.

Select all products you wish to add to the product group.

Click "Create" to save the product group.

Once created, this product group can then be associated with new or existing promotions.

Houzz is committed to showcasing the worlds most interesting homes of all sizes and styles. If you live in an innovative, colorful or personality-filled home, upload your photos to your profile and send a link to [email protected].

At this time, all Houzz sellers ship within the continental United States. Some sellers now provide shipping to Canada, as well as to Alaska, Puerto Rico and Hawaii. To confirm shipping options, review the right hand side of the product listing to confirm whether Shipping Available To lists Canada or Alaska/Puerto Rico/Hawaii. Shipping to other international locations is not yet available.

Pricing Policy

If a Sale badge is displayed on the Product, it means that the Product is being offered for sale at a price lower than previously offered for sale on the Houzz Platform.

When a price for any Product is shown in strikethrough, the strikethrough price represents the higher of either the manufacturers suggested retail price (MSRP) or the price of the item when it was listed previously on the Houzz Platform. The strikethrough price is not intended to represent the prevailing price of a Product on any particular day.

Last updated September 29, 2016

Houzz Sellers can process product, inventory, and order feeds using FTP. Houzz will regularly upload, download, and process feeds from a shared FTP location.

For full FTP instructions, please download this document.

This Code of Conduct defines the Suppliers commitments and responsibilities toward their workers and the environment. Houzz Shop LLC (Houzz) reserves the right to reasonably change this Code of Conduct. In such event, Houzz expects Suppliers to accept reasonable changes.

DEFINITIONS

The term Supplier in this document refers to any company, corporation, or individual selling products on the Houzz Platform or supplying and/or delivering products, components, materials or services to Houzz.

The term Worker in this document includes Suppliers own hired workers and employees as well as on-site temporary workers, contracted workers, trainees, and workers on trial or probation.

The term Houzz Platform in this document means www.houzz.com and related websites and mobile applications.

2. LEGAL COMPLIANCE

The Supplier will comply with all laws and regulations in all applicable legal systems, as well as the strictest of applicable conventions of the International Labor Organization (ILO), the United Nations conventions and guidelines, and industrial norms.

3. RESPECT FOR RIGHTS OF WORKERS

a) General

The Supplier will respect the personal dignity, privacy and rights of each Worker.

b) Nondiscrimination

The Supplier will not discriminate against Workers based on race, religion, gender, marital or maternal status, age, political affiliation, national origin, disability, or sexual orientation.

c) Fair pay

The Supplier will provide fair remuneration and guarantee payment of the applicable, national minimum wage law.

d) Freedom of Movement and Association

The Supplier will allow its Workers to freely leave the factory premises when their work shift ends. The Supplier will ensure that the Workers are not prevented from associating freely.

e) Accident Protection

The Supplier will provide accident insurance covering medical treatment for work related accidents to all Workers.

f) Freedom from Harassment and Abuse

The Supplier will not engage in or support the use of corporal punishments, threats of violence, sexual harassment, or other forms of mental or physical coercion.

g) Involuntary Labor

The Supplier will not use any forced or involuntary labor, whether prison, bonded, indentured or otherwise.

4. PROHIBITION OF CHILD LABOR

Houzz does not condone child labor. The Supplier declares and verifies that it employs no Workers under the age of 15 or, in those countries subject to the developing country exception of the ILO Convention 138, to employ no Workers under the age of 14. The Supplier will not make use of child labor and will take appropriate measures to ensure that no child labor occurs at their own place of production or operations or at their sub-contractors place(s) of production or operations, including their sub-contractors where production or operations for Houzz takes place.

5. YOUNG WORKERS

The Supplier will protect young persons of legal working age, until the age of 18, from any type of employment or work which by its nature or circumstances in which it is carried out, is likely to jeopardize their health, safety or morals.

6. HEALTH AND SAFETY OF WORKERS

The Supplier will provide a safe and healthy working environment for all Workers that includes appropriate controls, safety procedures, preventative maintenance, and protective equipment to prevent accidents and injuries and protect Worker health.

The Supplier will ensure compliance with applicable laws and regulations relating to health and safety issues including classification, work hours, work place risk analysis, reporting and inspections by authorities. Any required corrective actions from such inspections will be documented and completed within the set timeframe.

The Supplier will maintain records of work incidents and accidents, including corrective actions. Workers will be given the necessary and adequate safety training before operating machines, equipment or carrying out potentially hazardous operations. Training records will be kept by the Supplier, including names of participants, dates of the training and an overview of the training content.

The Supplier will ensure compliance with applicable laws and regulations relating to fire protection including fire classification reporting, and inspections by the fire authorities.

7. HOUSING FACILITIES

The Supplier will comply with relevant legal requirements for housing facilities. No restrictions will be applied which interfere with the Workers right to leave the housing facility during their free time. Workers for whom accommodations are provided will be provided their own individual bed/ mattress or sleeping mat. Separate accommodations, toilets and washing facilities will be available for men and women, respectively.

The Supplier will also ensure reasonable living space, cleanliness, privacy, quietness, safety, personal hygiene facilities and access to clean water. The infrastructure of the buildings will ensure the personal safety of the occupants.

8. ENVIRONMENTAL PROTECTION

The Supplier will strive to conduct their operations in a way that conserves natural resources and minimizes impact on the environment.

The Supplier will ensure compliance with applicable laws and regulations relating to environmental protection, including environmental classification, reporting, and inspections by authorities. The required corrective actions from such inspections will be documented and completed within the set time frame.

9. PROHIBITION OF CORRUPTION AND BRIBERY; CONFLICTS OF INTEREST

The Supplier will not engage in or tolerate any form of corruption or bribery, including any payment or other form of benefit conferred on any government official for the purpose of influencing decision making in violation of applicable law.

The Supplier will not engage in or tolerate any form of kickback or bribery, including any payment or other form of benefit conferred on any Houzz representative, such as a direct Houzz employee, agent or quality assurance official assigned byHouzz.

The Supplier must disclose any actual or potential conflict of interest and discuss it with Houzz management. Any activity that is approved, despite the actual or potential conflict, must be documented in writing.

10. SYSTEMS AND COMPLIANCE DOCUMENTATION

a. Emergency Prevention

The Supplier will identify and assess potential emergency situations. For each situation, the Supplier will develop and implement emergency response plans and procedures to minimize harm to life, environment and property.

b. Documentation of Employment

The Supplier guarantees that each Workers terms of employment (e.g., commencement and duration of employment, hours, wages, incentives, benefits, etc.) are documented accurately and completely in writing (including employee name, date of birth, and, where possible, residential address). Domestic, labor and social insurance regulations must not be circumvented in any way.

c. Management Systems

In order to implement, ensure compliance with, and monitor the principles set forth in this Code of Conduct, the Supplier must introduce a management system and processes that enable clear and adequate documentation of compliance. The Supplier will ensure that any of its own suppliers involved in production or operations for Houzz or any business relation acting on Suppliers behalf receives written notice of, is bound by and is required to observe the principles and requirements of this Code of Conduct.

11. MONITORING

After accepting any product orders from Houzz or the Houzz platform, the Supplier agrees: i) to submit itself to audits (including social audits or audits of books and records), whether by Houzz, its agent, or designee; and ii) that Houzz or its agents may review the Suppliers compliance with this Code of Conduct at any time. Upon request, Supplier will identify all production sites used in connection with production of goods in any way for Houzz.

12. NOTICE OF CHANGE

Supplier agrees promptly to notify Houzz at [email protected] of changes in its compliance with the Supplier Code of Conduct or any violations.

The Supplier hereby agrees to this

Code of Conduct and verifies that it complies with, and will remain in compliance with, these requirements.

Last Updated: May 3, 2017

The Houzz messaging system is intended to facilitate communication between Houzz sellers and customers.

Please DO NOT:

Include your phone number, email address or website URL.

Incentivize or encourage positive reviews.

Attempt to upsell.

Include any promotional messaging other than Houzz coupon codes.

Include any external links, even to product or return information on your website.

Write negative comments about Houzz or other Marketplace sellers.

Please DO email [email protected] :

To cancel an order if it has moved beyond Placed status.

When you receive a return from a customer.

To update the delivery date on an order.

Changes that you make to your site using Site Designer are saved as a draft until published. The preview you see in Site Designer reflects the changes you have made, but may not be published to the web yet.

When you are ready to update your website, click the Publish button. If you want to remove your changes and keep your website as is, click the Remove changes button in the top navigation bar. The preview will revert back to the currently published version.

The status of your site (published or draft) is shown at the top right of the page.

You can ask for reviews from clients and colleagues at any time through your Houzz profile. Follow the Your Houzz link, then click the Get Reviews button.

Enter the email addresses of your clients or colleagues that you would like to ask to review your work. Separate each email by commas if you wish to submit multiple invitations at one time. Add your personal message, then submit using the "Send" button. Each recipient will receive an email with instructions on how to submit a review.

We recommend placing the Houzz badge on your homepage next to any other social icons you may have. Placing the badge on your homepage will ensure that all of your website visitors can find your work on Houzz.

To sign into your account on your mobile device, use the same username and password you set up when you first created the account.

Yes, Houzz Site Designer provides several methods for customizing your site. Afteryou'veselected your theme, click the areas on the page youd like to edit. In addition, the menu provides several advanced options for customizing the site, including fonts and colors.

Products can be grouped into logical collections. For example, if a chair, bench, stool, table, and ottoman all belong to the same named collection, Houzz allows you to group them together for display on houzz.com.

Collections can be created from the Manage Collections page in the Seller Central.

Product Feed

A new Collection can be created by supplying the following:

Name (required) -- a case-sensitive, unique display name for this collection. You cannot name more than one collection with the same name.

Description (optional) -- an internal description for this collection

Cover photo (optional) -- you can upload a cover image to represent this collection throughout the site and on your profile. If youdon'tprovide an image, an image will be selected from one of the products in the collection.

Any number of products (optional) -- you can search for products (by SKU and brand) and add them to this collection by selecting the corresponding SKU from the list. You can create an empty collection.

By clicking on the Create collections in bulk, you can create a set of empty collections at the same time.

If a Collection has already been created, you can add a product to this collection through the, by adding a column named Collection and specifying the exact name of the collection in that column for that SKU.

Ideabooks are an easy way to save and organize the photos you love when browsing on Houzz. When you find a photo you would like to save, click Save to Ideabook. The photo can be saved to one of your existing ideabooks or you can create a new one.

Wearen'table to update the billing address on your order once it has been placed. If your billing address needs to be updated, the order should be cancelled, and replaced.

If your order was placed within 30 minutes you can cancel and replace your order by accessing the Your Houzz section of your profile.

Click on "Your purchases."

Select Cancel Order from the purchase in question.

If you are unable to cancel please send in a support request here.

If you have any questions about using the APIs, you can contact us by emailing [email protected] at any time or by reaching out directly to your designated Houzz contact. Please include your Houzz username in any communication.

The Houzz Marketplace Seller API consists of three groups of APIs:

Inventory APIs

Create new products

View details for your products

Update inventory and other attributes of your products

Order APIs

List and view your order details

Process and update your orders

Other APIs

List payment reports

In order to use the Houzz Seller APIs, you must have an approved Marketplace seller account. You can apply for a seller account at http://www.houzz.com/sell. Select API under Settings and fill out the registration form as shown below.

[email protected]

You can also contact Houzz by emailing to obtain an application ID and application token to use in all API requests.

Once your application is approved, we will share API documentation with you.

There are a variety of promotions and products on sale on Houzz. You can view sale products by clicking on the Sale tab on Houzz.com.

You can also subscribe to our Shop Houzz newsletter to learn about current promotions. To sign up for the newsletter:

Click on Edit Profile."

SelectAdvanced Settings."

Check the Subscribe to the Houzz Newsletter box as seen in the screenshot below.

Sellers can view their orders in Seller Central by clicking on the Orders link in Seller Central or by visiting this page: https://www.houzz.com/browseBuyerOrders. From this page, you can sort, search, filter, and view orders.

For professionals on Houzz, the link to Site Designer is on the left hand side of your profile page, below your business logo.

Click on Pro Dashboard tab in the right hand side of your profile to access your analytics.

You may cancel an order within 30 minutes after placing the order by visiting the Your Orders page and selecting the Cancel Order button for the order. Note that the option to cancel will only appear for 30 minutes after you place an order. After that point, the order will be processed for delivery to you.

https://support.houzz.com/hc/en-us/requests/new

If you would like to cancel an order after 30 minutes, visit to request a cancellation. Please note that we cannot guarantee that your order can be canceled after 30 minutes, but well try our best to help.

Adding the right keywords is an important step in helping customers find your products. Here are some guidelines for adding keywords to your products.

Keyword each unique product: When you upload products, make sure the keywords are specific and relevant for each item.In most cases, you need to keyword each product separately.

Ask yourself: If a user searches for this keyword and finds this product, will they be confused? Avoid confusing keywords.

List 5-15 keywords per product, separated by commas

Limits:

There is a maximum of 30 keywords and 300 total characters

Each keyword may be up to 60 characters long; for example, "red sofa" is one keyword and eight characters long, including spaces.

Synonyms: Keyword synonyms, such as sofa and couch. Another example: coastal decor, nautical decor and ocean theme decor.

Capitals and punctuation: Capitalization and punctuation are ignored in search, so it is okay to keyword in lower case.

Auto-complete: Use the keywords that are auto-completed in the keywording box if they are relevant for the product.

Appropriate types of keywords:

Specific product category (canopy bed, wood stove, electric tea kettle)

Materials (silk curtains, satin pillowcase, wood table)

Colors, color schemes, patterns (white bed, neutral bedding, plaid bedding)

Size/shape adjectives (round pan, oversized comforter, mini chandelier, double vanity)

Style (traditional art, art nouveau mirror, beach style decor)

Quantities (2-piece sectional, 3-light chandelier)

Room and use (bedroom furniture, kitchen rug, cooking tools)

Brand/product designer (Eames chair, Vitra chair, Panton Chair)

Unique product features (basket with lid, self-cleaning oven)

Inappropriate types of keywords:

Keywords that are not relevant to that specific product

Keywords listing store locations, brand/seller information, SKUs

Keywords that confuse or mislead

Keywording photos? Find more information here.

Review Policy

Houzz may enable you to post Reviews. Reviews are considered Your Content.

By posting a Review, you acknowledge and agree that:

You are not (a) a director, employee, officer, or principal (Interested Party) of the business whose products or services are the subject of the Review, (b) an Interested Party of a competitor of the business or individual whose products or services are the subject of the Review; or (c) related in any way, including by blood, adoption or marriage, to the business or individual whose products or services are the subject of the Review;

Your Review is based upon your first-hand experience with the products, or business or individual whose services, are the subject of the Review;

Your Review is accurate, truthful and complete;

Your Review does not violate our Acceptable Use Policy, including through libelous, defamatory, threatening, harassing, invasive of privacy, abusive, tortious, hateful, discriminatory, pornographic or obscene content; as determined by Houzz in our sole and absolute discretion;

If you have received monetary compensation or other incentive to write and submit a Review, it will be clearly and conspicuously stated in the text of your Review, even if the amount or value of such incentive is small;

You will not use the posting or removing of your Review to demand payment from any business or individual, except that bona fide refund requests made in connection with a bad customer experience are acceptable.

Last updated September 29, 2016

Thanks for your interest in Houzz! We cover innovative new residential architecture, interior design and landscape projects of all sizes and styles from around the world.

The Houzz editorial team reviews new home design photos as they come in. (Its one of the best perks of the job!) The team then writes featured ideabooks on those we think will resonate most with the community. Featured ideabooks are independent editorial: They are not paid placements or written in exchange for products, advertising or services.

To submit a project for consideration as an editorial feature, first upload your photos to your Houzz profile ( start here ).

Houzz is looking for:

Innovative homes and remodels completed within the past year.

Homes of all sizes, especially small to medium-size homes, apartments and gardens built or remodeled on a budget. Please point out inventive solutions, clever cost-cutting methods, sustainable materials and well-considered splurges.

Furnished spaces. Readers love to see homes as they were meant to be lived in.

Before and after photos. We love to see room makeovers and smaller projects that show the design process from start to finish.

Budget info. Special consideration will be given to projects that can include an estimated overall budget, cost per square foot or cost for special details. Some costs may be more or less than people may think this information helps advance homeowners understanding of when they may be ready to take on a similar project.

High-resolution, clear, well-lit photos. Set your camera to capture images at least 2,400 pixels wide. Hire a pro or get out the tripod and lights, hold that camera steady and capture a good angle! We want to show your project at its best.

Once your photos are uploaded with a description and the completion date, send your uploaded project link and a description to: [email protected]. We will review each request and contact you if we decide to move ahead with an interview. Please be specific and indicate one of the following in the subject line:

Kitchen project

Landscape project

Professional remodel

Houzz features a rich text editor to allow you to embed photos (up to 4), videos and links to your posts.

To get started, navigate to the forum where you would like to post. You will see this posting box at the top of the page.

Enter a title in the first box, then enter the text for your post in the second box.

If you would like to add a photo, click where you see the camera icon and "Add a photo."

You will see this screen:

You may select a photo from one of your ideabooks, from a Houzz page, or upload a photo from your computer by clicking the plus sign on the right side of the screen. (Professionals can also select photos from their projects from this screen.)

To embed a video from either YouTube or Vimeo, click where you see the Play Button and "Add a video" at the bottom of the posting box, then enter the YouTube or Vimeo url in the next screen.

Want to include a link? Highlight the text you would like to link and then click the link icon where you see "Add a link" in the posting box and you will see this screen:

When you are finished editing your text and adding photos, videos, or links, click the Post button.

You do! Sellers have complete control over their own prices and shipping charges. However, we will be happy to advise you if you need help with this.