Hugh & Crye FAQs

Outside of the US, we currently ship to Canada, the UK, and Australia.

If you don't see your country listed or have any other questions, shoot us an email at [email protected]

We partner with FedEx, USPS, and DHL in order to offer you the lowest shipping cost available.

You can choose from several options, including Priority Mail, FedEx Ground, or even Overnight shipping.

Free Shipping is available for all US orders over $100 (after discounts/before taxes). Delivery times for Free Shipping can take between 2-5 business days.

All major credit cards: American Express, Visa, and Mastercard. We also take debit cards and PayPal.

Unfortunately, due to issues with fraud, we do not accept Discover. We also do not accept personal checks, PayPal Credit, or money orders.

Since we do sizing a bit differently, we like to confirm your measurements for your first order to make sure you are getting the best possible fit.

Please share your measurements in the cart notes while checking out or respond to our follow-up email to make sure your order is processed in a timely manner.

You may not know all of your measurements, but any of the following are helpful in determining your correct size:

Height

Weight

Chest/Jacket Size

Sleeve

Neck

Waist/Pant Size

Please reach out at any time with your questions about our fit.

It depends!

Most of our collars measure 1.5" tall at the back of the neck.

Here are a few exceptions:

Club Collars:

Collar Guide

The club collar measures 1.3" tall, so it is slightly shorter than most of our other collars

Tall/Spread and Tall/Point Collars:

Our Tall/Spread and Tall/Point collars (found on the Kent and Logan shirts respectively) are slightly taller at 1.75"

See our complete for detailed differences on each collar type.

With the Holidays quickly approaching, here are the important shipping deadlines to ensure your gift arrives in time. Orders must by placed by the following dates for expected delivery by December 25:

12/17- Last day for Free Shipping to arrive by December 25

12/18- Last day for Priority Mail

12/19- Last day for FedEx 2 Day (Guaranteed)

12/22- Last day for Overnight deliveries (Guaranteed)

With this being the busiest time of the year for carriers (we use USPS and FedEx), their shipping times can sometimes take longer than expected. If you need something by a specific date, we recommend choosing one of our FedEx options like FedEx 2 day or FedEx Overnight. If you are unsure, feel free to reach out and we'd be happy to assist.

Have you missed our deadline? Gift a virtual H&C Gift Card. They arrive in seconds.

Visit our Returns/Exchanges portal to receive a return label. There is a $6 fee for the return shipping and restocking of your purchase.

Refunds usually take 2-3 business days to settle in your bank account. On occasion this can take longer, so feel free to email us at [email protected] if you’re unable to see your refund after 7 days.

Returns made easy with Hugh & Crye

We stand behind our product, sizing, and philosophy;If something doesn't quite fit your body, your values, your character, it throws everything off balance.So, we’ll do whatever we can to make your purchase right for you, as quickly as possible.

30 days- Full Refund, Full Exchange, or Store Credit

60 days- Full Exchange or Store Credit

90 days- Store Credit

Refunds (Within 30 Days)

Visit our Returns/Exchanges portal to receive a return label. There is a $6 fee for the return shipping and restocking of your purchase. If you prefer to send back the order yourself, please see below for instructions.

Refunds usually take 2-3 business days to settle in your bank account. On occasion this can take longer, so feel free to email us at [email protected] if you’re unable to see your refund after 7 days.

Exchanges (Within 60 Days)

If you would like to make an exchange, visit the Returns/Exchanges portal, and we’ll cover the cost of both return and exchange shipping to you. Our team is more than happy to assist with any fit-related or general questions you may have. If there is a variance with the order total, we’ll square up the difference with you.

Store Credit (Within 90 Days)

If you've had your order for less than 90 days, we're happy to offer you full store credit, as long as your items haven't been worn or laundered. We’ll cover the cost of return shipping, and issue you store credit via email that can be used at any future point.

Final Sale Items

Final Sale items are heavily discounted and unable to be returned, or exchanged. These items are clearly noted as such in a few areas: the “Story” section of each product page, and during the checkout process. Final Sale items can be found here.

Worn, Washed, Laundered, Altered & Damaged Items

We are unable to resell worn (but of course try it on!), washed, laundered, altered, or damaged products. You might be surprised to hear that we do, at times, receive back shirts that smell like smoke, have a dirty collar, show signs of wear, or have been laundered. Don’t be that guy, please.

Sending Packages Back Yourself

If you would like to send your order back to us on your own, the address to use is:

Hugh & Crye

1140 3rd St. NE, 2nd Floor

Washington, D.C. 20002

Tel: 202-250-3807

If you're shipping items back to us and using your own shipping label, we ask that you hold onto the tracking information. If your package is lost, there’s unfortunately not much we can do without having that information.

Exceptions For International Orders

Our above policies apply for international orders, with one exception: we're unable to provide our international customers with a prepaid return shipping label. As a result, you are responsible for your return shipping. If you'd like to send your order back, please send it to:

Hugh & Crye

1140 3rd St. NE, 2nd Floor

Washington, D.C. 20002

Tel: 202-250-3807

Beginning Your Return Or Exchange

Simply visit our Returns/Exchanges portal and follow the instructions below:

Enter your order number

Enter your shipping zip code

Follow the prompts to receive a shipping label:

Select Exchange or Return

Select reason

Confirm your choice

Immediately receive shipping label

Print the shipping label, repackage your items, tape the label to the package, and it will be ready to drop off with the indicated carrier.

You can find your order number on the packing receipt that was shipped with your order, in your email confirmation, or by logging in to Your Account to see all of your orders.

Returns & Exchanges Are Quick & Easy

We believe that you shouldn’t have to wait long to get what you need from us. As a result, we aim to turn around all returns and exchanges within 48 hours of receiving your order. Please keep in mind that during peak shopping periods, like winter holidays, there might be a slight delay in the response time. We assure you that we’re processing all orders as quickly as possible.

Standard Shipping

For orders with Standard Shipping:

Orders are processed within 1-2 business days before shipping.

US orders are shipped via USPS, FEDEX, or UPS and usually arrive within 4-6 business days.

Canadian orders are shipped via USPS and are estimated to arrive within 1-2 weeks.

Free Shipping

All orders $100 or over will qualify for Free Shipping. Please expect the same time frame as above.

Expedited Shipping

For expedited orders, see shipping estimates during checkout. If you need an order by a specific date, please choose an expedited shipping option to guarantee delivery by that date. If you are still unsure, please reach out to us at [email protected].

International Shipping

For most other countries, shipping takes about two weeks, but does depend on the clearance at customs.

Duties, taxes and associatedfees are the responsibility of the purchaser for any international orders.

We currently require that you create an account to place an order with us.

As a bonus:

Your H&C size is saved, so it’s there when you need it.

You can also see your previous order history to double check what you already own.

We're glad you asked!

All Hugh & Crye shirts are made of 100\% cotton and should be cared for as a living, natural garment. In our experience, the best way to keep your shirts as fresh and crisp as the day that you got them is a cold wash, hang dry and iron.

Feel free to to dry clean our shirts as well for an extra crisp, professional look.

Check out our recommended care instructions. And please feel free to give us a call or email if you have any questions at all.

We manufacturer all over the world.

Our shirts and blazers are primarily manufactured in India using Italian fabrics. We're big fans of Made in the USA, but until we can make the economics and production needs work, we'll have to stick to producing our shirts and blazers elsewhere. We haven't given up on it yet, though!

Our ties and pocket squares are made in Virginia and DC, and our fitted T-shirts are made in LA.

No matter where we manufacturer, the most important thing is that it is done responsibly. For more information, see our page on our responsible manufacturing practices.

dress shirt weaves

We source only the best cotton for our shirts, and that happens to be mostly from Italian mills. Two-ply, long-staple, 100\% Egyptian cotton, in 100s, 120s and 140s (yarn count) is our fabric of choice.

Happy to tell you why this is important! Just check out the Anatomy of a Hugh & Crye Dress Shirt which provides an in-depth guide to dress shirt fabrics and.

If you've had your order for less than 90 days, we're happy to offer you full store credit, as long as your items haven't been worn or laundered. We’ll cover the cost of return shipping, and issue you store credit via email that can be used at any future point.

We think aboutfita bit differently atHugh&Crye. Unlike the traditional neck-and-sleeve sizing, we take your heightandtorso type into consideration. Even generic “slim-fit” cuts don’t do that, but our 12 unique sizes are proportionally designed tofitnot just your height, but your torso type as well.

If you’re not sure which size is best for you, give our easy, two-step FitFinder quiz a try.If you already know your size (Average/Broad? Tall/Skinny?) but still have a few questions, here are a few tips:

1) Check out our handy Size Guide - we've got pictures of regular guys in each size, with a bit more informationandmeasurements to help you find yours.

2) Give us a call () or email us anytime - we're happy to help!

3) Order two sizesandtake advantage of free shipping to determine what's best for you - send back the one that doesn't work!

If there's one thing we've seen play out in our business overandover, it's that once a guy figures out hisHugh&Cryesize, he's set. With easy returnsandexchanges, there's really no risk in giving us a shot.

What if I forgot my size?

If you have purchased from us in the past and have forgotten your size, log in to Your Account to see your past orders.

Great question! Our fit is truly what sets Hugh & Crye apart from the rest.

Size Guide

First off, we have Twelve Sizes based on body type instead of the traditional sleeve/neck sizing.

This allows lean and athletic men to find their perfect fit according to their height, body type, and other measurements they have available. We have a two-question Fit Finder quiz that will help you find your size. Start there and then look through our for the specific measurements on each size. As always, our Fit Experts are happy to help you find your perfect size over phone, email, or chat.

See the chart below for a complete breakdown of our sizing by height, weight, chest, neck, and sleeve measurements.

We email order updates to you throughout each stage of the process. From order confirmation, to shipment, and finally delivery, we keep you informed about each step of the journey.

During checkout, you may also opt in to receive updates over Facebook if that works better for you.

For any other inquires, please reach out to [email protected]

P.S. we are no longer able to offer updates via courier pigeon.

We had the same struggles and have heard every issue with traditional, ready-made sizing. Through thousands of measurements and adjustments we’ve created a sizing system that works for guys that face the typical issues of the collar being too tight and the waist being too loose.

See what's different about Our Approach to Fit.

It truly started with a need: we couldn't find shirts that fit and were reasonably priced. Beyond that, we do see the modern dress shirt as the single most important garment in a man's wardrobe.

In 2009, we set out with that in mind to create the best-fitting dress shirt, from the highest-quality materials, all at an affordable price. Thus, Hugh & Crye was born!

Learn more about Our Story.

Want to see the product in action? See more of our amazing shirts.

Your Account is there to help you. The initial setup takes just a few minutes and will save you plenty of time on future orders. Here's why:

Your H&C size is saved, so it’s there when you need it.

You can also see your previous order history to double check what you already own.

Did you forget to add something to your order? Maybe you ordered by accident? No matter what the case may be, we will do everything we can to make sure your order is perfect.

If your order hasn't shipped out, please contact us by phone, email, or chat to cancel or change any items. Otherwise, you can always set up a return or exchange once it arrives.

How to get a discount

We occasionally offer discounts and promotions on our products. To stay informed, please subscribe to our email list. We will ensure you are the first to know about any of our deals!

How to apply your discount or gift card

Discount codes and gift cards can be applied during checkout on the Payment page. Just enter your discount code (or gift card) and click apply. Enjoy your savings!

Let us know if you have any questions.

To ensure that we ship out your order the same day it is placed, please place your order before 10am EST.

This applies to most orders including those with expedited shipping options.

*For first-time orders, we like to confirm your measurements before shipment to ensure you are getting the best size possible. We will hold an order up to 3 days while waiting on a response. To expedite the process please respond to our fit follow-up as soon as possible or leave your measurements in the cart notes while checking out.

All of the fabrics we use have been treated at the textile mills for "easy care."

This means that they should be easier to handle after a washeasier to iron, with less stubborn wrinkles.

However, we don't use traditional "wrinkle free" treatments that are popular with other brands such as Brooks Brothers because it involves heavy chemicals that are harmful to the environment and the people that handle them. Learn more about our approach to responsible sourcing.

"Non-iron" or “wrinkle-free" shirts are convenient, but not for your health.

Formaldehyde is a known carcinogen. In addition to its cancer causing potential, it can also cause “burning sensations in the eyes, nose, and throat; coughing; wheezing; nausea; and skin irritation."

At Hugh & Crye, we're not just obsessed with creating shirts that fit. We are 100\% dedicated to not killing our customers. It's just a matter of principle, and it's why we don't sell non-iron shirts.

So, the next time you're smoothing out the wrinkles of your gently rumpled H&C shirt, just think: spend 10 minutes ironing now and add years to your life later.

Eco-friendly, wrinkle-free treatments are something we are looking into at this time.

Products

If you would like to surprise somebody with one of our products, a good place to start is with our Fit Finder Quiz. This will help you figure out what size to choose with just two simple questions. If you are still unsure, please reach out to us via email at [email protected], by phone, or chat. We are always happy to help you find the perfect fit.

If they have shopped with us before, just reach out and we would be happy to look up their account to see what they have ordered in the past.

Gift Cards

If you are still unsure of the proper fit, we also offer virtual gift cards that can easily be sent to anybody you have in mind.Check out our Gift Card page to select an amount from $50 to $500 (the average price of one of our shirts is $85).

Gift Card Basics:

Our Cards are "virtual", which means we will send your gift card via email, with instructions on how to redeem the gift, that you can then email to the recipient.

Value of card can be redeemed over multiple orders - think of it as store credit.

Cards can be used on any items in our store - including sale items.

Casual Shirts

If you are looking for that perfect, untucked look, check out our Untucked Collection. These shirts are cut shorter for easy wearability.

Popovers

Our Popovers are another great option for untucked wear. With both short and long-sleeve options, these popovers are perfect for a relaxed and comfortable look.

Our focus has been shirts since Day 1. That is our specialty. We saw a problem that needed fixing and that is where we put our attention.

We have since expanded into other products for the torso with T-shirts, blazers, popovers, and accessories, but our expertise remains in the shirt-making industry.

We don't want to say that we will never make pants because we do see the need for better-fitting jeans, trousers, khakis, and chinos. In fact, our sizing system for pants is a great idea! But as of right now, we are still fighting the ill-fitting dress shirts of the world and raising awareness for the best way to find a dress shirt that actually fits.

Our Final Sale items cannotbe returned our exchanged.

These shirts are usually in limited quantities and sizes, so shirts are available on a first come, first served basis and can't be exchanged or returned.

If you are ordering for the first time with us, please reach out if you have any questions about your size or review our Fit Chart.

We're super focused on menswear at the moment. That said, we're always listening to our customers, and should there be a need for women's shirts (or any other product for that matter), we will do our best to bring them to market. We also have somefemale customerswho wear our men's shirts in smaller sizes.

Final Sale Items

Final Sale items are heavily discounted and unable to be returned or exchanged. These items are clearly noted as such in a few areas: the “Story” section of each product page, and during the checkout process. Final Sale items can be found here.

Worn, Washed, Laundered, Altered & Damaged Items

We are unable to resell worn (but of course try it on!), washed, laundered, altered, or damaged products. You might be surprised to hear that we do, at times, receive back shirts that smell like smoke, have a dirty collar, show signs of wear, or have been laundered. Don’t be that guy, please.

If you would like to make an exchange, visit the Returns/Exchanges portal, and we’ll cover the cost of both return and exchange shipping to you. Our team is more than happy to assist with any fit-related or general questions you may have. If there is a variance with the order total, we’ll square up the difference with you.

Absolutely.

You’ve come to the right place. All of our sizes are designed to be a slim fit for lean and athletically built guys. Our Broad size is still a slim fit for guys with broader shoulders.

Check out our Size Guide to see our twelve unique sizes based on body types.

We have every reason to think so. Check out the way we approach fit.

See below for a rough breakdown of our sizes. For specifics, feel free to reach out. We are always happy to help you find your perfect fit.