Hunter Fan Company FAQs

The breaker must be off. Use a voltage meter to ensure electricity is not flowing to any wires in the vicinity of installation.

The grounding wire from the ceiling is typically copper or green.

Pull Chain Fan with Downrod - Single Switch

Wire colors from ceiling may differ

Pull Chain Fan with Downrod - Dual Switch

Wire colors from ceiling may differ

Pull Chain Low Profile & Wet Rated - Single Switch

Wire colors from ceiling may differ

Pull Chain Low Profile or Wet Rated - Dual Switch

Wire colors from ceiling may differ

Pull Chain Smokestack Fan - Single Switch:

Wire colors from ceiling may differ

Pull Chain Smokestack Fan - Dual Switch:

Wire colors from ceiling may differ

Damages to your fan during shipment prior to installation are covered under the fan's warranty. This includes the globe and light bulbs. Simply contact us and we will be happy to send you a replacement. Remember to have your proof or purchase handy when you call.

Once the fan is installed, bulbs and the globes are not covered under warranty.

Pairing a Remote Control with a Hunter Fan

Jump to: Pairing '5' Series Fans | Pairing '2'Series Fans

NOTE: Most fans produced since 2016 are '5' Series Fans, while older models are typically'2' Series Fans. For help finding your model number, see: Where can I find the model number on my fan?

Pairing a ‘5’ Series Model Hunter Fan

Remote Model Numbers: 99371/k6017, k532401000, k5323, 99116/k140302000, 99110/K113101000, 99122/99123/k0474010000, and 99199/99127/k047101000

Turn the power to your fan off for 5-10 seconds and then back on using the wall switch.

Press and hold both the ‘FAN’ button and the ‘SPEED 3’ button for at least four seconds. This step should be done within three minutes of restoring power to the fan.

Your fan should turn on low speed indicating the pairing was successful. If you have a light installed with your fan, it will blink and stay on.

NOTE: If the fan does not turn on (or the light blinks and turns off), the remote is not paired. Turn the power to your fan off, wait one minute, and then try again.

Remote Model Numbers: k626601000/k626602000, 99372/k6019, k5579010000, and 99198/k6266-03

Turn the power to your fan off for 5-10 seconds and then back on using the wall switch.

Quickly press the ‘PAIR’ button on the back of the remote control. This step should be done within three minutes of restoring power to the fan.

Your fan should turn on low speed indicating the pairing was successful. If you have a light installed with your fan, it will blink and stay on.

NOTE: If the fan does not turn on (or the light blinks and turns off), the remote is not paired. Turn the power to your fan off, wait one minute, and then try again.

Remote Model Numbers: 99370/k6018 and 99112/k113301000

Turn the power to your fan off for 5-10 seconds and then back on using the wall switch.

Press and hold both the ‘FAN’ and ‘LIGHT’ buttons for at least four seconds. This step should be done within three minutes of restoring power to the fan.

Your fan should turn on low speed indicating the pairing was successful. If you have a light installed with your fan, it will blink and stay on.

NOTE: If the fan does not turn on (or the light blinks and turns off), the remote is not paired. Turn the power to your fan off, wait one minute, and then try again.

Pairing a ‘2’ Series Model Hunter Fan

Turn the power to your fan off at the wall switch or circuit breaker.

Remove the batteries from the remote control

Change the Dip switches on the remote transmitter and the receiver ensuring they both match. (Not all receivers have Dip switches.)

Restore power to the fan and re-install the batteries in the remote control.

Press and release the three HIGH (3), MEDIUM (2), and LOW (1) buttons on the remote control at the same time. This step must be completed within 30 seconds.

Check your fan is successfully paired by turning the fan and lights on and off with the remote control.

There are two basic ways to hang ceiling fans:

1) The most common method is to hang a ceiling fan using a downrod attachment. A 2-6" downrod is included with your Hunter fan. You can purchase longer downrods separately for use with higher ceilings.

2) Low-profile or "Hugger" systems are typically used for ceilings around 8' high. The fan mounts directly to a mounting bracket attached to the ceiling structure without the use of a downrod. As a result, the ceiling fan blades hang closer to the ceiling.

5 Series Fans

For Hunter 5 series models 5xxxx, complete the following:

1. Turn the light off and then back on again

2. Within 3 minutes, hold down the 'Fan Off' button while pressing the light button twice on the handheld remote or wall control

3. Once the dimming feature is enabled hold down the light button to dim.

4. If not resolved, repeat the process (up to 3 times)

For remotes with the following model numbers

k626601000/k626602000; 99198/k6266-03; 99372/k6019; k5579010000

1. Turn the light off and then back on again

2. Within 3 minutes, hold down both the UP and DOWN arrows.

3. Once the dimming feature is enabled hold down the light button to dim.

4. If not resolved, repeat the process (up to 3 times)

2 Series Fans

For Hunter 2 series models 2xxxx, complete the following:

1. Turn the light off and then back on again

2. Power your fan off using the wall switch or circuit breaker

3. Remove the batteries from the handheld remote and change the Dip switches on the remote transmitter and receiver ensuring they both match. (Not all receivers have dip switches.)

4. Restore power to fan

5. Re-install batteries in remote

6. Press and release the High/3, Medium/2 and Low/1 buttons on the remote within 30 seconds. Check for that the fan and light are working properly.

The model number for your Hunter fan is a 5-digit number that my also include a letter at the end (e.g. 22345A).*

You will find the model number for all fans on the:

Part guide or installation manual that came inside your ceiling fan box.

Outside of the box.

On the fan itself. Location depends on the type of fan:

For Downrod-mount fans- ID sticker located on top of the motor housing (facing the ceiling of an installed fan). Look for number immediately after “MOD”.

For Low Profile (also called “Hugger”) fans- ID sticker is located on the mounting bracket. Look for number immediately after “MOD”.

To make it easier to read the model number on the motor housing (once it is installed):

take a picture with your phone

hold a small mirror above the fan facing the sticker

*Casablanca fans follow the same guidelines above except the model number can be alphanumeric and longer than 5 digits.

Hunter fans that come with pull chains are compatible with either a handheld remote or a wall control that mounts inside the wall switch. Our most popular handheld remote is the 99122 and most popular wall control is model 99375. Each of these models includes the receiver unit as well. THe below link will take you to your control options.

Hunter Universal Fan Controls

Your new Hunter fan can be installed using our easy-to-follow, step-by-step instructions found in your owner's manual. We've also created a 'How to' video links below for you to check out. Your fan may have slightly different components than what's in the video but the basic instructions should apply.

How to Install Your 2xxxx Series Fan

How to Install Your 5xxxx Series Fan

How to Install Your Low Profile 5xxxx Series Fan

We're Here to Help!

Register First!

Save time by having your model number before contacting us.Need help finding your model number? Click HERE.

The easiest way to find your model number and/or obtain your proof of purchase is to register your fan. Registration is quick and easy. Click HERE to register online, or simply use the PhotoRegister found on the inside flap of your box to register with your cell phone or on the PhotoRegister website.

https://www.facebook.com/HunterFanCompany/

Questions or comments? Here are a few easy ways to reach us.

CLICK HERE to Submit a Service Ticket

Email Us: [email protected]

Call Us:1.888.830.1326

Facebook:

Mon - Fri 8AM to 6PM CST

If you’re using the Amazon Alexa app, you must create a Hunter Fan account through the SIMPLEconnect Wi-Fi app your fan must be registered before enabling the skill.

How to Program a Hunter Five Minute Thermostat

Model 44905 7 Day Programmable

Model 44377, 44371 7 Day Programmable

Models 44272, 44277 5-1-1 Programmable

Models 44127, 44132, 44133, 44134 5-2 Programmable

How to Program a Hunter Set and Save Thermostat

Model 44360 7 -day Programmable

Ceiling Fans on Angled / Sloped / Vaulted Ceilings

In order to install your ceiling fan on an angled ceiling, you will need to purchase a longer downrod (sold separately ). Depending on the angle of the ceiling and your fan type, you may also need an angled ceiling mount adapter.

First, make sure your ceiling fan can be installed on angled ceilings.

Type of Fan

Can my ceiling fan be installed on angled ceiling?

Ceiling angle requirements:

Do I need an Sloped Ceiling Adapter?

Downrod- mount fans (Except Hunter Original)

Yes

34o

Yes, if ceiling angle greater than 34o

Hunter OriginalTM fans

Yes

Any angle

No

Low Profile (or hugger) fans

No

N/A

N/A

Angled Ceilings that have a 34-56-degree angle will need an angled ceiling mount; this replaces your current canopy. The angled ceiling mounts can only be used if you have an original Hunter’s ceiling fan. You cannot install a remote control in an angled ceiling mount because of the tight spacing in the ceiling bracket. Shop for angled ceiling mounts under Hunter’s accessories.

The SCA-P (Slope Ceiling Adapter, Paintable) gives you that extra spacing between your fan and sloped ceiling to install the remote control receiver. Note: some of Hunter’s ceiling fans have pre-installed receivers. The Hunter OriginalTM cannot be installed using an SCA-P.

An extension downrod is needed when installing your ceiling fan on a sloped ceiling. When choosing your downrod length, keep in mind that your ceiling fan needs to be 30 inches away from the wall and other objects and the fan blades must be 7 feet or more from the floor. (For more information on choosing the appropriate downrod, click here.)

*If your angled ceiling is steeper than 56 degrees, contact a contractor to help get your SCA-P custom made. Do not forget to verify your fan’s electrical box is approved for ceiling fan use.

See Also: Ceiling Fan Rated Electrical Box: What it is and Why You Need It.

Mount the Ceiling Bracket

Before you start, ensure there are four bumpers attached to the ceiling bracket.

Use the machine screws located in the ceiling fan rated electrical box along with the washers found in the ‘star’ hardware bag to fasten the ceiling bracket to the electrical box. Be sure the four bumpers are facing up!

Alternatively, you can mount the ceiling bracket to a support structure with an approved electrical outlet box. Drill 9/64” pilot holes into the support structure and secure the ceiling bracket using the wood screws supplied in the hardware bag included with your fan.

Separate the wires coming from the ceiling through the electrical box opening.

NEXT: Wiring Your Fan On a Single or Dual Wall Switch

Four or Five? What's the Difference?

The differences between a four or five blade fan are minimal thus dependent on personal preference. A fan with five blades won't move quite as much air as one with four as the additional blade causes more drag on the motor.

First things first: if your control system is battery powered, please change the batteries located in the remote control or wall control.

Casablanca fans have featured several different control systems throughout the years. You will need to know your fan model number in order to determine your next step. Your fan model number is located on a sticker on the top of the fan's motor housing. If it is a Low Profile mount fan, the model number sticker will be on the mounting bracket. Below is a list fan model number ending letters and the corresponding control system of the fan. If your fan model number ends in one of these letters, there is a re-set procedure that will sometimes restore control functionality. To access the reset instructions for your fan, click on one of the links below (the letter at the end of your fan's model name):.

Comfort- Touch W-21 (fan model ends in "R")

Advan-Touch- W-62/W-63 (fan model ends in "A")

Prime-Touch (fan model ends in "H")

Versa-Touch 2 W-72/73 (fan model ends in "M")

Versa- Touch 1 W-42/43 (fan model ends in "V")

Direct Touch W-74 ( fan model ends in "L")

If your fan model number does not end in the letters above or you have already tried the re-set procedure without success, you need to talk to an independent service center who specializes in Casablanca fan repair. There is a charge for their services, but they are your best option for fan repair. Their contact info is below.

If you would like to purchase a new Casablanca fan, please call us at 1-888-227-2178.

The battery currently used in Hunter fan remote controls is CR2032 - a watch-style round disc. Other Hunter and Casablanca control systems AAA or 9V batteries. All batteries are readily available at many local retailers.

Seven Quick Tips for Troubleshooting Your Fan

Make sure power switch is on.

Pull the pull chain to make sure it is on.

Push the motor reversing switch firmly left or right to ensure that it is engaged.

Check the circuit breaker to ensure the power is turned on.

Make sure the blades spin freely.

Turn off power from the circuit breaker, then loosen the canopy and check all the connections according to the wiring diagram in your owners manual.

Check the plug connection in the switch housing.

For model-specific help with troubleshooting your fan, check the troubleshooting section in the product manual you received in the box with your fan purchase. You can access a digital copy of your product manual HERE.

Still no luck getting your fan to work?Feel free to contact us and we will help troubleshoot your issue. Please make sure to have your model number handy so that we can be of service.

Please DO NOT send your fan or fan parts to Hunter Fan Company unless you have first contacted our Customer Support Teamand have been instructed to do so.

Visit our YouTube page at HunterFanCo for detailed videos on installing and using your SIMPLEconnect Programmable Control. Additional help can be found in the app tutorial which can be accessed anytime by either pressing the “?” icon for a specific page or selecting the “I” icon from the main page and tapping “App Tutorial.” If you need further assistance, please call us at 1-888-830-1326.

Dimmer Switch Ceiling Fan Compatibility

The simple answer:

No. The wall dimmer switch reduces power flow and interferes with the fan control. Replace the wall dimmer switch with an on-off switch. You may need an electrician for this.

The More Complicated Answer (We ARE engineers after all):

Most electrical devices, including our controls, are designed to operate at full voltage (e.g. 120V). If you were to provide a modified sine wave to a device that is designed for straight 120V, it could behave abnormally or just stop working. You can think of it like an electrical grid black out that happens 120 times a second.

Because of this, you'll need to replace your wall dimmer switch with an on-off switch. You may need an electrician for this.

In the image below, the topportion represents a typical 120V sine wave, while the bottom two portions are modified waves produced by a dimmer. The modified waves are “cut off” halfway through each cycle, so it should only deliver 50\% of the power that the full sine wave.

Choosing The Right Fan for the Right Space

Jump To: Indoor/Outdoor | Blade Size | Air Movement | Controls | Downrods | Angled Ceilings

LOCATION LOCATION LOCATION

Your fan’s ETL listing will tell you the location for which it was designed forthe three choices being indoor, damp, and wet. If you want to put your fan in a place where it comes into direct contact with water, make sure the fan has a “wet” ETL listing. Fans made for wet or damp locations are built with all-weather blades, moisture-resistant motors, and other special features. And rememberonly use indoor fans indoors. Even if an outdoor area seems safely covered, humidity can negatively impact the motor and the blades.(It’s perfectly OK to use an outdoor fan indoors, though.)

See Also: What is the difference between damp and wet-rated fans?

WITH CEILING FANS, SIZE MATTERS

For comfort and efficiency, choose a fan that fits your room size: too small and the air won’t disperse throughout the room, too large and it could overwhelm the space. Here’s a general guide to fan size, measured by blade span:

Room Size

Fan Size

Small Rooms - Up to 10' x 10' (100 sq. ft.)

30" to 48"

Large Rooms - Up to 20' x 20' (400 sq. ft.)

50" to 54"

Great Rooms - Over 20' x 20' (400 + sq. ft.)

56" or Larger

Have a really long room? You might want to go with two fans instead of one to keep air flowing and the room feeling just right.

LET’S TALK CFM

That’s cubic feet per minuteand it’s how air movement is measured. What’s so great about air movement? The more air you move, the greater the wind chill effect, and that’s what makes you feel cooler. (Fans cool people, not rooms! Hard to believe, but true.) And here’s where we have to brag a little: Hunter fans generally move more air than other models because we custom-engineer our motors and pitch our blades at the maximum possible angle.

See Also: How much air do ceiling fans move?

CONTROLS ARE AN IMPORTANT CONSIDERATION

Think about how remote controls might fitor not fitwith your lifestyle.A remote controlcan enhance the performance and operating flexibility of your fan, since many remotes include one-touch multiple speed settings, instant fan “off” operation, and full-range light dimming. Pretty fun to do from the comfort of your favorite chair(or wherever you are from up to 40 feet away from the fan).Remote control kits include a handheld transmitter for sending commands to the fan and a receiver you’ll either conceal inside the fan canopy or mount just beneath the ceiling.

EXTENSION DOWNRODSHERE’S THE DEAL

Downrod or no downrod? The answer is, whatever gets the bottom of your ceiling fan 8 to 9 feet above the floor. That’s what you’re going for to maximize comfort and efficiency. (And no, downrods don’t increase wobblein fact, they can increase stability.) Here’s a general formula for calculating downrod length:

Ceiling height (in feet) minus 9' = Downrod length

So, if your ceiling height is 12 feet, for example, you’ll need a 3-foot downrod to position the fan at 8 feet from the floor(the formula allows for additional space that the fan takes up).

DOWNROD GUIDE:

Ceiling Height

Downrod Length

9'

STANDARD (COMES WITH FAN)

10'

12" TO 18”

11'

18" TO 24”

12'

36"

13'

48"

14'

60"

15'

72"

SLOPED CEILING? NO PROBLEM

Many of our fans can be mounted on angled or vaulted ceilingsjust look for a fan with our two or three- position mounting systems. Low Profile fans (also called "ceiling huggers") cannot be mounted to sloped ceilings. As long as your ceiling slope angle is less than 34 degrees, all you will need t purchase separately is the proper length down rod. If your ceiling slope angles exceeds 34 degrees, you will need to purchase a sloped ceiling adapter kit. The adapter replaces the ceiling canopy (the “cap” closest to the ceiling and covering the fan’s electrical box).

Wire Your Fan

In this Article: Single Wall Switch Wiring | Dual Wall Switch Wiring

NOTE: If you do not feel comfortable wiring your Hunter Fan, please contact a certified electrician.

The wiring instructions for your new Hunter Fan differ slightly based on the type of wall switch and your fan’s control system (pull chain, remote control, etc.). A single wall switch controls the power to the fan and light together, whereas a dual wall switch has two separate switches one for the fan and the other for the light.

NOTE: An existing wall dimmer switch must be replaced with a single ON/OFF wall switch before installing a Hunter Fan to ensure consistent power flow from the switch to the fan. You cannot operate a ceiling fan with a wall dimmer switch.

Canopy Mounted Control System

Single Wall Switch Wiring

In this Section: Standard Pull Chain Fan | Integrated Control System | Canopy Mounted Control System

1. Identify the wires coming from your ceiling fan rated electrical box, ceiling bracket, and your Hunter Ceiling Fan:

Fan Wires

Black Ungrounded

Blue Ungrounded

White Grounded

Green/Yellow Grounded

Ceiling Bracket Wires

Bare Copper, Green or Green/Yellow Grounded

Ceiling Fan Rated Electrical Box Wires

The wire colors coming from your ceiling may differ from those listed below. Contact a certified electrician if you need assistance.

Black Ungrounded

Red Ungrounded (this wire is for dual switch applications only)

White Grounded

Green/Yellow Grounded

2. Locate the orange wire nuts found in the hardware bag with the star on it. These twist-on connectors are used to fasten the bare-metal ends of the wires together by turning them clockwise until tight.

3. Use a wire nut to connect each of the following based on your fan’s control system:

Standard Pull Chain fan (no control)

Connect the three grounding wires (green, green/yellow stripe, or bare copper) coming from the ceiling fan-rated electrical box, the downrod attached to your fan, and the ceiling bracket.

Connect the white wire from the ceiling to the white wire from the fan.

Connect the black wire from the ceiling to the black and blue wires from the fan.

Integrated Control

Connect the three grounding wires (green, green/yellow stripe, or bare copper) coming from the ceiling fan-rated electrical box, the downrod attached to your fan, and the ceiling bracket.

Connect the white wire from the ceiling to the white wire from the fan.

Connect the black wire from the ceiling to the black wire from the fan.

Cap the blue wire coming from the fan by itself with a wire nut as it is not needed when wiring for a single wall switch.

Canopy Mounted Control

Connect the three grounding wires (green, green/yellow stripe, or bare copper) coming from the ceiling fan-rated electrical box, the downrod attached to your fan, and the ceiling bracket.

Connect the three white wires from the ceiling, fan, and receiver together.

Connect the black wire from the ceiling to the black wire from the receiver.

Connect the blue wire from the fan to the blue wire from the receiver.

Connect the black wire from the fan to the yellow wire from the receiver.

All wires, even if not connected to another wire, should now be capped with a wire nut.

Turn all the wire nuts upward and push the wires up into the ceiling electrical box, being careful to place the ungrounded wires on one side of the box and all remaining wires on the other side.

Dual Wall Switch Wiring

In this Section: Standard Pull Chain Fan | Integrated Control System |

1. Identify the wires coming from your ceiling fan-rated electrical box, ceiling bracket, and your Hunter Ceiling Fan:

Fan Wires

Black Ungrounded

Blue Ungrounded

White Grounded

Green/Yellow Grounded

Ceiling Bracket Wires

Bare Copper, Green or Green/Yellow Grounded

Ceiling Fan Rated Electrical Box Wires

The wire colors coming from your ceiling may differ from those listed below. Contact a certified electrician if you need assistance.

Black Ungrounded

Red Ungrounded

White Grounded

Green/Yellow Grounded

2. Locate the orange wire nuts found in the hardware bag with the star on it. These twist-on connectors are used to fasten the bare-metal ends of the wires together by turning them clockwise until tight.

3. Use a wire nut to connect each of the following based on your fan’s control system:

Standard Pull Chain fan (no control)

Connect the three grounding wires (green, green/yellow stripe, or bare copper) coming from the ceiling fan-rated electrical box, the downrod attached to your fan, and the ceiling bracket.

Connect the white wire from the ceiling to the white wire from the fan.

Connect a black wire from the ceiling to the black wire from the fan.

Connect the second black or red wire coming from the ceiling to the blue wire coming from the fan.

Integrated Control

Connect the three grounding wires (green, green/yellow stripe, or bare copper) coming from the ceiling fan-rated electrical box, the downrod attached to your fan, and the ceiling bracket.

Connect the white wire from the ceiling to the white wire from the fan.

Connect a black wire from the ceiling to the black wire from the fan.

Connect the second black or red wire coming from the ceiling to the blue wire coming from the fan.

Canopy Mounted Control

NOTE: You can install a canopy mounted control fan on a dual switch system however, the second switch will no longer function.

Connect the three grounding wires (green, green/yellow stripe, or bare copper) coming from the ceiling fan-rated electrical box, the downrod attached to your fan, and the ceiling bracket.

Connect the three white wires from the ceiling, fan, and receiver together.

Connect the black wire from the ceiling to the black wire from the receiver.

Connect the blue wire from the fan to the blue wire from the receiver.

Connect the black wire from the fan to the yellow wire from the receiver.

All wires, even if not connected to another wire, should now be capped with a wire nut.

Turn all the wire nuts upward and push the wires up into the ceiling electrical box, being careful to place the ungrounded wires on one side of the box and all remaining wires on the other side.

Power On

Once your fan is installed, turn the power to the switch back on and test your fan’s speed, direction, and light using the supplied remote control or pull-chains.

If your fan uses a remote control system, be sure the batteries are properly installed in the remote control.

Yes, you can. Hunter sells a wiring harness kit for our pull chain fans that includes all the electrical components that can be replaced, including the capacitor, wattage limiter, and switches. This approach allows you to install new electrical components with a simple plug type connection instead of a more complicated re-wiring process.

Salt air is tough on all ceiling fans. Eventually they will rust- even ours! However even in salt air environment your fan finish should last for more than 3 years. Please Contact Us if you experience any issues with rust or finish peeling.

To avoid damage to your fan finish, we recommend cleaning your fan using a lint-free cloth to prevent scratching. You can remove surface smudges or dirt and dust using a mild detergent and a slightly dampened cloth. Do not use abrasive cleaners or brushes, as they will damage the finish.

As some light bulbs are dimmable and others are not, your Casablanca fan control system has a programmable feature that enables or disables light bulb dimming. Here is how to toggle between the 2 dimming modes :

Be sure that the wattage of the light bulb doesn't exceed the fan's wattage limit. You can check the owner's manual for your fan's specifications HERE.

Reset the power with the 'ON/OFF' toggle switch on your wall by flipping the power switch 'OFF' and then back to 'ON'.

Press and hold down the 'POWER' button on the remote or wall control.

While still holding down the 'POWER' button, press the 'DOWN ARROW' button twice.

Try the dimming function by pressing the down arrow to dim the fan light and the up arrow to brighten the fan light.

If the dimming feature does not work, repeat steps 2-5.

Hunter Fan Product Registration

Providing you with a product that is safe, reliable, and functional is our #1 priority. Once you register your new fan, we’ll have fast access to essential information about you and your fan. This information allows us to notify you of any safety issues or assist you with warranty-related services quickly and efficiently. Registration also counts as your proof of purchase, eliminating the burden of keeping your receipt for future reference.

Registration is quick and easy. Click HERE to register online, or simply use the PhotoRegister found on the inside flap of your box to register with your cell phone or on the PhotoRegister website.

Hunter Fan Company Limited Lifetime Warranty

Unable to register your new fan online? No problem! You can complete your fan’s registration by sending us a copy of your receipt along with your contact information to [email protected]. Be sure to save your receipt in case you need it at a later date.

See Also: How can I get a copy of my receipt? |

Proof of Purchase: Receipt

Jump to: HunterFan.com | Lowe's | Home Depot | Menards | Costco

Register First!

The easiest way to obtain your proof of purchase is to register your fan. Registration is quick and easy. Click HERE to register online, or simply use the PhotoRegister found on the inside flap of your box to register with your cell phone or on the PhotoRegister website.

www.Costco.com

HunterFan.com Purchase

If you purchased your Hunter fan directly from our website, your receipt was emailed to you at the time of purchase. You can also download it by logging in to your HunterFan.com account through the "Sign In" on the top right corner of any page within our site.

Lowe's

In most instances, your receipt can be retrieved by using the original credit card, checking account number, MyLowe's card or by your phone number. For returns without a valid receipt, Lowe's, at its discretion, may issue in-store credit for the item's current selling price.

Lowe's Guest Services: 1-800-445-6937 or visit their website HERE.

Home Depot

Visit the location where you purchased your Hunter fan within 90 days of purchase. You will need to provide the date of purchase and the credit card number.

You can also contact Home Depot guest services at 1-800-430-3376 or online at https://www.homedepot.com/c/customer_service to request a copy of your receipt from as far back as 2 years.

Menards

In Store Purchases: Menards

You can look up and print a receipt of any purchase made with a credit or debit card or a check at the kiosk located near the service desk of any Menards store. You can swipe your credit or debit card or enter your checking account information to view your transactions from any Menards store that were made with that tender. Once you have swiped or entered the method of payment for the receipt you are looking for, you can narrow your results by the date or SKU number.

Note: To print your receipt, you will need to know your checking account information or have your credit or debit card with you.

Online Purchases: Menards

You can look up the receipts for any purchases that were made using any credit cards that have been added to your MENARDS.COM account. To look up receipts on MENARDS.COM, sign in to your account and select the "My Account" option from the the "Welcome, Sign In" drop-down menu.

Next, select "Lookup Receipts" located under the "Recent Purchases" section of the page and follow these easy steps:

1. Select the credit card used to make the purchase that you want to look up and update the date filter as necessary

2. Click the checkbox next to the desired receipt(s) in the Select column (you can select multiple receipts at a time if you choose)

3. Click the Save button to view the receipt as a PDF where you can save or print it.

Costco

Costco members can obtain a receipt from any Costco location - all you need is your membership card.

To contact Costco online, visit .

The date code for your fan is a 4-digit number with a space between the second and third digit (e.g. 03 12). You'll find the date code by locating the gold sticker found on the top of your fan's motor. If your fan is installed, you can use a mirror to help by holding it above the fan facing the gold sticker or just take a picture with your phone!

Please follow one of these two processes depending on the age of the fan.

New Fan in Box or Just Installed

Your new fan should not have a strong order. A slight new fan smell is normal. Please run your fan on high speed for 24 hours. If you continue to have the issue after following these directions, please do not hesitate to call us at 1-888-830-1326 (US or Canada).

Fans Installed and Operating More than Two Weeks

Please check to see if your fan and light are working.

If both fan and light are working, please run your fan on high speed for 24 hours. If you continue to have the issue, please do not hesitate to call us if the smell remains.

If you fan or light are not working, it appears one of your fan’s components is no longer working. Sometimes when a component reaches the end of its life, it gives off a slight smell. Please call us and we will provide a solution.

1-888-830-1326 (US or Canada).

Most quality ceiling fans are operated by a certain type of electrical control system called capacitors. Capacitor electronics in ceiling fans create distinct speed "steps" like high, medium, and low. Capacitors control the fan speed in a way that does not produce a hum. Variable fan speed controls are operated by solid state electronics which often can create a hum because they control the fan's speed in a different manner.

If you fan wobbles, here are some troubleshooting tips:

1. First, be sure that there is a 30'' clearance from the tip of the fan blades to the nearest object.

2. Check the ceiling plate, down rod, set screw and all other hardware to ensure they are properly tightened. You can use your owner's manual as a reference.

3.All of our fans ship with a balance kit. Using the directions included, balance your fan.

If the above have not worked, please contact our Support department at 1-888-830-1326 (US or Canada) and explain the troubleshooting steps you have completed. Be sure to have your fan model number and receipt handy when you call.

In rare instances, the LED lighting in some of our fans may produce a slight buzzing sound when you dim the lights. If your light does this, please contact us to have a replacement part along with installation instructions sent to you. Call 1-888-830-1326 (US or Canada).

Hunter fans are engineered to be whisper quiet. But sometimes unusual noises can occur as a result of faulty installation or environmental factors. Most of the time, a few adjustments to the fan's components will resolve thie issues.

Clicking

Clicking noises are most often caused by a loose blade and/or blade holder screws. Check all the screws and tighten if needed.

Rubbing Noises

In some fan models, blade holders can be installed upside down. If the rubbing noise is resulting from blade holders touching the motor housing, the fan is most likely installed incorrectly. Please consult your owner's manual to make certain the blade holders are installed properly.

Electrical Buzz/Humming

An electrical buzz or hum can be caused by a variety of issues. Check that the light bulbs are the correct wattage.

Fan Control Receiver

If your ceiling fan has a control system with a receiver, a defective receiver can create a humming noise. Please Contact Us for help.

Lights on Dimmer Switches

Light dimmer switches often create an electrical hum sound. We suggest using a Hunter control system to dim your ceiling fan lights.

House Wiring

If you've tracked the buzzing to an outlet or wiring, arrange for an electrician to repair it.

Circuit Breaker

An electrical hum can come out of a circuit breaker if it is overloaded with current and not shutting off as it's meant to. Please contact an electrician to investigate and repair the cause of the buzzing.

Remember, a qualified electrician should do any necessary repairs!

Crackling/Sizzling (often with an odor)

If a popcorn-type smell is coming from your fan or you hear a crackling noise, you will need to replace the switch housing or wire harness.

Contact Us

If you are unable to resolve the fan noise using these tips, please click on the chat button at the bottom of this page or send us an email.

Be sure to have your fan model number handy. If the noise is caused by a fan defect and the fan is within its warranty period, you will be asked for your proof of purchase in order to begin a warranty claim.

Install a Universal Ceiling Fan Remote Control for your Pull-Chain Fan

In this Article: Tools Needed | Installing the Remote | Installing the Remote Control Cradle

Adding a universal remote control to your Hunter Fan allows you to easily adjust your fan’s speed, lighting, and more from anywhere in the room. And with our easy-to-follow instructions, you can install your remote control in minutes!

Visit HunterFan.com to find a Universal Remote Control for your fan.

Tools and Equipment

We recommend you enlist the help of a friend to install your Hunter fan control system safely and efficiently. Here are a few basic tools you’ll need to install your remote control:

Philips Screwdriver

Ladder

Voltage Meter

Installing Your Remote Control

Set the fan speed on high and turn the light on using your fan’s pull chains.

Turn the power to the electrical outlet box off. You can use a voltage meter to confirm the correct breaker was switched off and electricity is not flowing to any wires you’ll be touching.

Remove the canopy screws from the fan’s canopy using a Philips screwdriver.

Identify the wires coming from your fan, control receiver, ceiling bracket, and ceiling fan rated electrical box:

Fan Wires

Black Ungrounded

Blue Ungrounded

White Grounded

Green/Yellow Grounded

Control Receiver Wires

Black Ungrounded

Blue Ungrounded

White Grounded

Yellow Grounded

Ceiling Bracket Wires

Bare Copper, Green or Green/Yellow Grounded

Ceiling Fan Rated Electrical Box Wires

The wire colors coming from your ceiling may differ from those listed below. Contact a certified electrician if you need assistance.

Black Ungrounded

Red Ungrounded (this wire is for dual switch applications only)

White Grounded

Green/Yellow Grounded

Remove the wire nuts from all wires except the grounding wires.

NOTE: The grounding wires are the three green, green/yellow stripe, or bare copper wires coming from the ceiling fan rated electrical box, the downrod attached to your fan, and the ceiling bracket.

Use a wire nut to connect each of the following:

Connect the three white wires from the ceiling, fan, and receiver together.

Connect the black wire from the ceiling to the black wire from the receiver.

Connect the blue wire from the fan to the blue wire from the receiver.

Connect the black wire from the fan to the yellow wire from the receiver.

NOTE: All wires, even if not connected to another wire, should now be capped with a wire nut.

Turn all the wire nuts upward and push the wires up into the ceiling electrical box, being careful to place the ungrounded wires on one side of the box and all remaining wires on the other side.

Slide the receiver into the opening with the vents facing downward and use the screws to secure the canopy back in place over the receiver. Refer to the illustration in your owner’s manual for placement.

Install the Remote Control Battery:

Use a Philips screwdriver to remove the screw securing the remote control’s battery door.

Ensure the batteries are installed properly. Coin Cell (CR2032) style batteries should be inserted with the positive (+) side up and AAA batteries fit in the proper direction using the positive (+) and negative (-) guides in the battery compartment. Replace the battery door and secure it with the Philips screw.

NOTE: Some older style remote controls may require a different battery type. Refer to the owner’s manual for details.

Install the Remote Control Cradle

Over the Wall Switch Plate

Remove the two screws from the wall switch plate but do not remove the switch plate from the wall.

Align the two holes in the cradle with the two holes in the switch plate

NOTE: If your switch is rocker style, break off the cradle tabs by pushing outward so the cradle will fit properly.

Use the screws to fasten the cradle to the wall switch plate, being careful not to overtighten.

Slide the remote into the remote control cradle.

Using an Adhesive Strip

Remove the cradle from the cradle bracket.

Peel the lining from the adhesive strip on the cradle bracket.

Press the cradle bracket against the wall and hold firmly for 30 seconds.

Slide the cradle back into the mounting bracket.

Using Screws

Remove the cradle from the cradle bracket.

Drill two 9/64 width holes using the cradle bracket holes as a guide. Gently hammer the included drywall anchors into the pre-drilled holes.

Fasten the cradle to the wall using the supplied screws.

Slide the cradle back into the mounting bracket and slide the remote into the cradle.

Enabling your Fan Control Dimming Functionality

In this Article: Toggling Between Dimming Modes on a 5-Series Fan | Toggling Between Dimming Modes on a 2-Series Fan

Your Hunter Fan’s dimming capability can be enabled or disabled using the wall control, remote control, or SIMPLEconnect APP. This change is usually required when switching to bulbs that are not compatible with your fan’s dimming function.

NOTE: In order for your light to have dimming capabilities, use only dimming LED or CFL light bulbs in your Hunter Fan.

Toggling between Dimming Modes for a ‘5’ Series Model Hunter Fan

Follow the instructions below based on the model number of your remote control to toggle between your fan’s light dimming and non-dimming functionality.:

Remote Model Numbers: K6300-01, K6731-01, and K6927-01

Press and hold both the ‘LIGHT UP’ and ‘DOWN’ buttons for five seconds.

Once the dimming feature is enabled, hold down the light button to dim.

Remote Model Numbers: K6266-01, K6266-02, K6266-03, K6019-01, K6019-02, K6019-03, and K5579-01

Press and hold both the ‘FAN UP’ and ‘DOWN’ buttons for five seconds.

Once the dimming feature is enabled, hold down the light button to dim.

Remote Model Numbers: K6018-01, K6017-01, K1530-01, K1132-01, K5324-01, K1403-01, K1403-02, K1133-01, K4938-01, K4938-02, K4938-03, K1131-01, K1131-02, K0474-01, K0474-02, K0474-03, K0474-04, K0474-05, K0474-06, K0472-01, and K0472-01

Press and hold both the ‘FAN UP’ and ‘DOWN’ buttons for five seconds.

Once the dimming feature is enabled, hold down the light button to dim.

Remote Model Numbers: K0471-01, K0471-02, K0470-01, and K0470-02

Press and hold the ‘FAN OFF’ button. While still holding the ‘FAN OFF’ button, quickly press the ‘LIGHT’ button twice.

Once the dimming feature is enabled, hold down the light button to dim.

Toggling between Dimming Modes for a ‘2’ Series Model Hunter Fan

If your Hunter Fan model number starts with a ‘2’, follow these step-by-step instructions to toggle between the dimming and non-dimming functionality:

Turn the light off and then back on again.

Power your fan off using the wall switch or circuit breaker.

Remove the batteries from the handheld remote and change the Dip switches on the remote transmitter and receiver, ensuring they both match. (Not all receivers have Dip switches.)

Restore power to fan and re-install batteries in the remote control

Press and release the three High (3), Medium (2), and Low (1) buttons on the remote control at the same time. This step must be completed within 30 seconds.

Check your fan is successfully paired by turning the fan and lights on and off with the remote control.

Adding An Accessory Light Kit

Yes, you can add a Hunter or Casablanca accessory light fixture to your fan. Follow the guidelines below to ensure you choose the right light kit fixture for your space. If you still have questions, please contact us.

1. Select a light fixture that matches the environment where your fan is installed. Outdoor-rated light fixtures must be used on fans installed outdoors.

2. Hunter and Casablanca make various light fixture styles - globe or bowl designs and multi-arm light fixtures. A multi-arm light fixture will typically have a higher light output than a bowl or globe fixture.

3. The light fixtures come with several different light bulb sizes and types. Be sure the light bulb specifications and especially the socket size match your needs.

What Is a Ceiling Fan Rated Electrical Box?

A ceiling fan rated electrical box is used to house electrical wire connections and properly support heavy fixtures such as your Hunter Fan. Typically marked “Approved for Ceiling Fans” or “Rated for 75lbs”, this round or octagonal shaped container should be mounted to a ceiling joist, woodblock, or an adjustable brace.

If you find your Hunter Fan ceiling bracket is too wide for your electrical box, it’s most likely not a ceiling fan rated electrical box.

NOTE: We recommend you hire a certified electrician if you don’t have a ceiling fan rated electrical box and need one installed.

Power Off!

The power to the ceiling fan rated electrical box must be turned off at the breaker prior to installing your Hunter Fan. Use a voltage meter to confirm the correct breaker was switched off and electricity is not flowing to any wires you’ll be touching.

See Also: Wiring Your Fan On a Single or Dual Wall Switch

First, decide if you want a control system that is simple or more sophisticated. A simple system uses a wall switch to turn your fan off and on and the fan speed is adjusted using pull chains. If you prefer the simple solution, a fan that has pull chains is best for you!

Hunter Fan's more sophisticated systems offer several different control options that allow you to control the fan's speed and lights from a handheld remote or wall control (mounted inside the wall light switch). For this option, you can either purchase a pull chain fan along with a universal control system or simply purchase a fan that includes the control system with the fan.

Click here to see Hunter's Fan Controls

See Also: How to choose the right ceiling fan | Fan Controls & Pull Chains: Choosing The Best System For You

We're the first!

The Hunter Original fan design dates back to the turn of the 20th century, and, to this day, the Original delivers superior performance that lasts for years. The heavy cast-iron body not only helps minimize fan wobble but also helps to draw heat away from the electrical parts of the motor.

The Original's motor is larger than any other ceiling fan, making it the most powerful motor available. This allows the blades to be pitched at a 15-degree angle, which produces greater air movement with less noise. And with the oil-bath lubrication system, all the major moving parts of the motor are well-protected to prolong the life of the motor. Added up, these unique design elements produce a high-quality fan backed by a limited lifetime warranty.

Read more about our history and how we've been the standard bearers of ceiling fan design for over 130 years.

Choosing the Right Downrod for Your Space

What Is a Downrod?

A downrod is an extension pipe that connects your fan’s motor housing to the mounting hardware attached to the ceiling. If your ceiling height allows for the use of a downrod, it’s recommended to help enhance your fan’s functionality. Fans mounted with a downrod not only tend to circulate more air, but can help stabilize your fan, reducing the potential for wobble. Downrods measuring 2-6" in length are included with most Hunter fans. You can purchase longer downrods separately for use with higher, vaulted, or angled ceilings.

Browse Downrods on HunterFan.com.

Choosing The Right Size Downrod

The general rule is to have your ceiling fan approximately 8' to 9' above the floor in order to optimize the efficiency of your Hunter fan. Sometimes a downrod (extension pipe) may be required to achieve this. To calculate the downrod length you need, use this simple calculation:

Ceiling height (in feet) minus 9' (includes the fan height) = Downrod length

For example, if your ceiling is 12' high, you will need a 3' downrod to ensure the fan is positioned at the proper height.

NOTE: Hunter fans are compatible with single-threaded downrods while Hunter Original fans require a double-threaded downrod. Make sure to purchase a downrod that specifies compatibility with the Hunter Original like this one.

LoPro, Hugger, Flush Mount: It's All the Same!

In order to meet UL and ETL guidelines, fan blades should be no less than 7’ from the floor and 30” from the blade tip to the nearest wall or obstruction.

If your ceiling height is under 8’, you will need a low-profile or ‘hugger’ fan. This type of fan does not use a downrod but rather mounts directly to a ceiling bracket attached to the ceiling so the blades don’t hang too low.

Hunter's flush-mount ceiling fans optimize space in small rooms with low ceilings while delivering maximum air circulation.

How do I know what size fan to purchase? There are so many sizes available!

Shop Low Profile Fans

See Also:

Did you recently add your ceiling fan to another “Room” in your app? If you paired your fan to another “Room,” make sure the fan “Dimming Mode” is enabled in that “Room” also. The dimming toggle must be enabled for the fan in every “Room” it belongs to in the app for the dimming to work properly.

A Perfect Fit for Any Environment:

Indoor, Damp-rated & Wet-rated Fans

Each Hunter Fan is designed for one of three environments a dry indoor room, a covered outdoor area or room that may be exposed to dampness, or an outdoor space that gets direct contact with water. Fans that could be exposed to moisture feature rust-resistant stainless steel hardware and blades made with materials that resist the elements. All metal components are specially treated to withstand sun and moisture exposure so you can enjoy your Hunter Fan for years to come.

Indoor Fans : An indoor fan is your go-to for a living room or bedroom.

Damp-rated Fans : These fans can be placed in a bathroom or any covered outdoor space that is not directly exposed to water.

Wet-rated Fans: Perfect for pergolas and gazebos, wet-rated fans are designed to withstand exposure to water in an outdoor space.

Exposed or Covered: That's the Difference

Damp rated fans are designed for use in damp locations but not exposed directly to any water. Common locations include covered porches, kitchens, bathrooms, or laundry rooms. Wet rated fans are designed to withstand exposure to water in outdoor locations such as pergolas and gazebos.

Focus on the Features

Damp and wet-rated fans have several features that allow them to be used in either covered (damp-rated) or unprotected (exposed to water) outdoor spaces.

The fan blades are made from materials that withstand the elements and will not droop.

The hardware is rust-resistant stainless steel.

All the metal components are treated to withstand sun and moisture exposure.

Hunter offers both damp and wet rated fans. Find them here: Hunter Damp and Wet-Rated Fans

Hunter Fan Company Return Policy

This policy applies to product purchased directly from Hunterfan.com.

If there is nothing wrong with the craftsmanship of your fan but you would like to return it, no problem. You can initiate your return and print your return label by visiting www.hunterfan.com/returns-and-exchanges.

Within 45 days of purchase date

Fan and all its components should be in their original, un-installed condition and returned in original packaging

We will refund your full purchase price, plus taxes when we receive the returned fan.

We will not refund the original shipping and handling charges (unless we actually shipped you the wrong product). However, we will send a pre-paid postage return label to you to simplify the return of the fan.

In the unlikely and rare case that your fan is damaged or defective, please do NOT return the fan. Instead call 1-888-830-1326 and our Support team will resolve the problem with replacement parts or a replacement fan. We do not issue a refund to your credit card.

No returns of online purchases should be sent to Hunter Fan’s corporate offices. Please use this address for product returns: Hunter Fan Returns Center, 191 E. North Ave, Carol Stream IL 60188.

See Also: What is covered under my Hunter Fan warranty?

Oiling Your Original

Your fan has been shipped without oil in the motor so you will need to add it before installation. You'll find a tube of high grade SAE 10 non-detergent oil packaged in the hardware bag.

1. Remove cap if present

2. Cut the tip off the end of the tube

3. Place the tube into the oil hole and gently squeeze the tube to empty the oil into the fan's reservoir

NOTE: To avoid overflowing during filling, add a third of the oil from the tube at a time. Pause for 30 seconds between each third to allow the oil to settle in the fan. Be sure to add all of the oil in the tube to the fan.

See Also: What is the part number for tubes of oil for my Hunter Original fan?

The simple answer? Yes!

Let's break down this wind chill effect into dollars and sense. A ceiling fan can make a room feel six to eight degrees cooler than the actual ambient temperature (so an 80 room feels like 72.) Now your air conditioner doesn't have to work as hard. Nice!

What about winter? Don’t make the mistake of turning off your fan. Instead, run it clockwise to push warm air down and gently recirculate it without creating a cooling effect. Congratsyou just saved up to 47\% on cooling costs and up to 15\% on heating costs. (Of course, your savings will depend on local climate conditions and energy rates. But stillnot too shabby, right?)

See Also: Would using my fan in the winter be beneficial? | How do fans cool the room - do they actually lower the temperature?

In This Article: Motor Warranty | Parts Warranty | Light Kit Warranties | Not Covered

Hunter is the only fan company with over 125 years of experience behind its warranties. The full warranty can be viewed at: Hunter Fan Company Limited Lifetime Warranty

Here’s an overview:

Motor - Limited Lifetime Warranty

If Hunter Fan Company determines that your ceiling fan has failed due to a defect in the motor material or workmanship, we will provide you with a replacement fan free of charge.

Other Parts - One-Year Limited Warranty

Unless otherwise indicated by Hunter Fan Company, if any part of your Hunter ceiling fan fails within one year of the purchase date due to a defect in material or workmanship, you will be provided with a replacement part free of charge.**

Light Kits - Warranties Vary

Light kits are included in the one-year limited warranty however, you may qualify for additional warranty coverage if your fan includes one of the following:

**If no replacement product/part can be provided for your fan, we will provide a comparable or superior replacement product/part.

What Does This Warranty NOT Cover?

The following is a list that includes, but is not limited to, items not covered under Hunter Fan Company's Limited Lifetime Warranty:

Labor costs or fees as required to install, remove or replace a fan or fan parts

Light bulbs (except where otherwise noted) (See also: Replacing Your Ceiling Fan Light Bulbs )

Remote control batteries

Fans purchased or installed outside the United States with the exception of fans purchased in Canada and installed in Canada

Fans owned by someone other than the original purchaser

Fans for which proof of purchase has not been established

Fans purchased from an unauthorized dealer

Ordinary wear and tear and minor cosmetic blemishes

Refurbished fans (See also: How can I identify a refurbished fan? )

Fans that are damaged due improper installation, misuse, abuse, improper care, failure to follow Hunter Fan Company instructions, accidental damage caused by the fan owner or related parties, modifications to the fan, improper or incorrectly performed maintenance or repair, improper voltage supply or power surge, use of improper parts or accessories, failure to provide maintenance to the fan, or acts of God (i.e. flood).

Ceiling Fans In Winter? Yes!

Using a ceiling fan in a clock-wise direction on low speed during the winter can help lower energy consumption by up to 15\%. The air near the ceiling of a room is warmer than the air near the floor so a ceiling fan can help push the warmer air that is trapped near the ceiling back down the walls and into the room. Now that the warmer air is where it's needed, the heating system doesn't have to work as much to warm the room.

See Also: How do I know what direction to set my ceiling fan?

How It Works

A ceiling fan doesn't lower the temperature of the room - it just feels like it does. Ceiling fans create a wind chill effect that makes you feel cooler similar to an open window in a moving car. If you have a ceiling fan in a room with a temperature of 80 degrees, running the fan can create a wind chill effect that makes you feel as if the temperature is 72 degrees. Using your ceiling fan and air conditioner together can help lower energy costs.

See Also: How do I know what direction to set my ceiling fan? | How much air do ceiling fans move?

Oil for the Hunter Original

This 1 oz. tube of high-grade SAE 10 non-detergent oil is designed to maintain the unique oil bath lubrication system of the Hunter Original ceiling fans for a lifetime of quiet operation.

Click HERE to purchase.