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iCracked Claimed Company

iCracked provides iOS device repair and buyback service. read more

EMPLOYEE PARTICIPANTS: 6

TOTAL RATINGS: 75

CEO: AJ Forsythe

iCracked Company Culture

iCracked Culture

This score is derived from employee ratings & reviews

3.1/5

iCracked's Overall Culture is rated C

Top Rated Culture Dimensions

Manager

B-

Meetings

C+

Environment

Leadership

Retention

iCracked CEO

Bottom 15%Bottom 15% of Similar Size Companies on Comparably

AJ Forsythe

56 /100

Diversity at iCracked

N/A

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Women at iCracked

N/A

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iCracked eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"

Bottom 30%Bottom 30% of Similar Size Companies on Comparably

Recommend to a Friend?

-25

iCracked employees are -25% more likely to recommend iCracked as a great place to work

25%	Promoters
25%	Passives
50%	Detractors

Working at iCracked

Working at iCracked is rated below average by 6 employees, across various culture dimensions. iCracked employees rate Manager highest among all categories, and think that Perks And Benefits and Compensation have the most room for improvement, putting iCracked’s culture in the Bottom 40% compared to similar sized companies on Comparably and in the Bottom 45% compared to other companies in San Francisco. See below in detail how working at iCracked was rated by employees.

Overall Company Culture at iCracked

Overall Company Culture at iCracked is rated C

Last updated months ago

Bottom

40%

iCracked ranks in the Bottom 40% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score

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iCracked Employee Reviews

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iCracked Company Information

iCracked Company Overview

iCracked provides iOS device repair and buyback service.

iCracked was founded in 2010 and its current CEO is AJ Forsythe. Since its inception 16 years ago, iCracked has grown to 460 employees.

iCracked Mission, Vision & Values

iCracked Mission Statement

“To love our customers in such a way that it transforms their day and the people they touch thereafter.”

iCracked Vision Statement

“To continually raise the bar and be the pioneers in the retail mobile device repair industry.”

iCracked Values

Love People
Serve the Customer, Not the Euro
Have Integrity
Be Positive & Optimistic
Deliver WOW Customer Service
Be Ready

iCracked Mission, Vision & Values

Headquarter	Redwood City, CA United States of America
Website	www.icracked.com
Founding Date	2010
Tel	1.877.700.0349
Company Status	Private

iCracked Competitors

iCracked competitors include Geek Squad. iCracked ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how iCracked compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

Learn More About iCracked Competitors

iCracked Employees

iCracked has 460 employees. 6 employees at iCracked have reviewed iCracked across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 6 iCracked employees give their leadership a grade of C, or Bottom 45% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at iCracked are mostly dissatisfied with their total compensation at iCracked, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at iCracked are generally satisfied with their team. 6 Participants grade the quality of their coworkers a C-. The majority believe the meetings at iCracked are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at iCracked believe the environment at iCracked is positive. Most Participants believe the pace of work at iCracked is moderate. About 33% of the employees at iCracked work 8 hours or less.

Overall, the employees at iCracked are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining iCracked - Employee Onboarding

The prevailing opinion from Comparably users in San Francisco about their company is that it was very prepared on their first day. San Francisco employees concluded that their overall onboarding experience was positive. 78% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

iCracked Employee Onboarding

iCracked KPIs and OKRs

Employees’ understanding of iCracked's KPIs and OKRs is essential for its success. Out of 1 iCracked employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.

Answer	Percent
Yes	100%
No	0%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	0%
No	0%

Are the KPIs/OKRs for your department clear?

iCracked KPIs & OKRs

iCracked CEO & Leadership

iCracked CEO - AJ Forsythe

56 /100

AJ’s approval rate is lower compared to CEOs at similar sized companies, putting AJ in the Bottom 15% of all CEOs of similar-sized companies on Comparably, and in the Bottom 10% compared to CEOs of all other companies in San Francisco. AJ Forsythe’s employees rank iCracked in the Top 40% for Manager, in the Top 50% for Meetings, and in the Bottom 45% for Environment. When compared to iCracked’s competitors, AJ Forsythe ranks below Geek Squad CEO Robert Stephens.

iCracked Leadership

The iCracked Executive Team is rated a “C” and led by CEO AJ Forsythe, Vice President of Operations Greg Bullard, and VP of Finance Ryan Woods

Explore iCracked Leadership Team

iCracked Salaries

How much does iCracked pay?

How much do people at iCracked get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at iCracked is $124,866, or $60 per hour, while the estimated median salary is $148,585, or $71 per hour.

At iCracked, the highest paid job is a Director of Engineering at $189,294 annually and the lowest is a CS Rep at $57,564 annually. Average iCracked salaries by department include: Admin at $76,120, IT at $107,590, Engineering at $139,890, and Business Development at $110,923. Half of iCracked salaries are above $148,585.

4 employees at iCracked rank their Compensation in the Bottom 15% of similar sized companies in the US (based on 12 ratings) while 3 employees at iCracked rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 4 ratings).

Last updated months ago.

iCracked Salary Range Histogram
Summary	Salary Range	Percentile
1st Percentile $84k	$84k	1st Percentile
20th Percentile $115k	$115k	20th Percentile
40th Percentile $146k	$146k	40th Percentile
60th Percentile $215k	$215k	60th Percentile
80th Percentile $254k	$254k	80th Percentile
100th Percentile $349k	$349k	100th Percentile

$124,866^*

Average Compensation

$148,585^*

Median Compensation

^* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

iCracked Salaries by Department

Explore iCracked Salaries

Diversity & Inclusion at iCracked

The Diversity score provides insights into how diverse employees feel and rate their work experience at iCracked across various culture dimensions.

Ranked Culture the Highest

Women N/A/100

Men N/A/100

Diverse Employees N/A/100

Ranked Culture the Lowest

Women N/A/100

Men N/A/100

Diverse Employees N/A/100

Explore iCracked Diversity & Inclusion

iCracked PTO

iCracked's PTO and Vacation policy typically gives unlimited days off a year. iCracked's benefits and PTO Package averages to represent a $2500+ cash value per month.

Answer	Percent
Flex Time	0%
Vacation Policy	0%
Office Meals	0%
401k Contribution	100%
Childcare	0%

Other than healthcare, which of the following benefits is most important to you?

Answer	Percent
Yes	0%
No	0%

Does your boss expect you to work when you're on vacation?

Answer	Percent
$2500+/mo	100%
$1500 - $2500/mo	0%
$1000 -$1500/mo	0%
$500 -$1000/mo	0%
Less than $500/mo	0%

What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

iCracked PTO Policy

iCracked Careers

iCracked Jobs

No Recent Jobs found for iCracked on Comparably

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H1B Visa

In 2019, iCracked applied for 3 H1B visas. Of the work permits applied for, 33% were approved.

An in-depth look at ‘Certified-withdrawn’ H1B applications at iCracked unveil that one approved work permit application was withdrawn before the employee’s start date.

Work Permit Application Outcome

iCracked has a total of 460 employees

Total Applied

H1B Applications Outcome

33% Granted (1 out of 3)
33% Denied (1 out of 3)
33% Withdrawn Application was withdrawn by the employer before approval/rejection (1 out of 3)
0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 3)

This data was calculated using publicly sourced data from OFLC Performance Data

Let iCracked Know You Want To Work There

Overview of Candidates Interested in iCracked on Comparably

Candidates By Department

	All Industries	33%
	Engineering	33%
	Customer Support	33%

Candidates By Location

	San Francisco	100%

Frequently Asked Questions regarding iCracked

Who is the CEO of iCracked?

iCracked CEO is AJ Forsythe, their score by employees is 56

What is iCracked eNPS?

The eNPS for iCracked is -25

What is the salary for Admin Assistant in iCracked?

Admin Assistant average salary in the US is 61k

What are the salaries in the Customer Support in iCracked?

The average salaries for Customer Support in iCracked is 74k

How many employees work in iCracked?

iCracked has 460 employees

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