The respect an fellowship that we have
Some of them act like good humans
being honest, upfront, not being shady and dodgy, they really do play into the hands of the dodgy dealership. Being greedy in terms of what they get from team members, and constant barraging to conduct employee surveys which are not mandatory nor anonymous they can tell who has not completed them!
Observation, and listening to staff. STOP the blame culture mentality
Learn about the industry and actually understand what it means to be a part of it
Actually allow staff to work sensible hours and not 20hour days.