Q&A With Inova Employees

The beauty of Inova Health System is that we are an integral part of the communities we serve. We not only have the opportunity to provide world-class care, but also the privilege to share in the lives of our patients and their families. In return, we aspire to: Exceed the expectations of our customers Own whatever concerns come our way Embrace our customers’ cultural differences and customize our services to their needs Treat our colleagues as valued customers Listen to customer feedback and take action Bring pride to the Inova name Inova employees demonstrate our commitment to service excellence through: Positive attitude – We approach our work in an upbeat and supportive way. Professional appearance – We present ourselves, our facility and our environment in a welcoming way. Respect – We are considerate of everyone. Ethics – We do what is right. Assistance – We help others in any way that we can. Courtesy – We act and respond politely.