B
82/100
Inside Real Estate Claimed Company
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Inside Real Estate Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Watching a client achieve their goals
I like being able to learn and see our products continue to improve every day
Review from Customer Support Dept
Probably the little perks - things like unlimited snacks and drinks, little fun games at our company meetings, evenings out with the team
Review from Customer Support Dept
Feeling successful. I really like when there is an issue that I can resolve and get a win. I also really like it when I am given more trust.
Review from Customer Support Dept
I'm given responsibilities that I'm able to take total ownership in.
When our system works the way it is supposed to. Too often, we have issues with the basic functionality of our system that just causes issues throughout the whole day.
Review from Customer Support Dept
The flexibility and NOT being micromanaged. I feel like i can voice my opinion. I enjoy my co-workers.
I like working on projects that interest me
Knowing that when a client upsets me, or I'm having a bad day, the team has such carefree spirits, that it turns my mood around quickly.
Review from Customer Support Dept
Variety as well as every day being different
Review from Customer Support Dept
Nothing is ever the same. Always something different and exciting to work on.
Completing my tasks and working towards improvements and extra projects to increase my equity as an employee.
Review from Customer Support Dept
Getting projects done and successfully working through the daily challenges.
When client champions say they cannot do without our service
Review from Customer Support Dept
Feeling valued at work makes me most happy. Knowing that people want me to be there and that I do something important for the company.
Review from Customer Support Dept
Helping grow a company and the people that work here
Review from Operations Dept
always changing and adapting to various needs of the real estate culture.
Reaching my goals and also the team making it's collective goal for the month.
Review from Operations Dept
Knowing that what I do helps our clients achieve their goals in Real Estate and raise the standards in our industry.
Review from Operations Dept
I like feeling accomplished when I get through my tasks everyday. Working with clients and with co-workers, I do feel like I am making a difference.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Most departments need more employees, better training, and more qualified supervisors. Communication both front-end and back-end needs improvement
Management/Executives tend to focus on numbers way too much and offer very little praise to employees for all that has been accomplished. Always expecting more and have offered no incentive such as a pay increase. Seems that managers/supervisors are praised for their employee performances.
Review from Customer Support Dept
Ignoring the issues that current clients have or not fixing issues in a timely manner. Result = churn, losing customers, getting new ones, repeating mistakes, losing the new customers.
Review from Operations Dept
We just have a small team (5), 2 are new and 3 are seniors. there's just not enough coverage to handle all calls, chats, emails.
Review from Customer Support Dept
We are still a small company. Every level employee needs to be empowered to help our customers rather than delegate. In other companies I have worked for, everyone had access to simple forms to pass along so that a customer felt taken care of instead of feeling blown off and forgotten
Review from Operations Dept
We are not thinking our platform through and it is causing a lot of bugs. We introduce new features without solving the other issues causing a bigger mess. There are also no safe outlets to discuss the problems, they get pushed off.
Review from Operations Dept
Being able to contribute to the success of the company while interacting with fewer upset clients.
Review from Customer Support Dept
Working 10+ hour days just to get expected workload done.
Review from Customer Support Dept
What do you like best about your company?
I like the culture and work ethic of our teams.
Review from Customer Support Dept
my manager is not a micro manager
Review from Operations Dept
What would you most like to see improved at your company?
Adding vision to benefits plan and sticking to decisions that are made.
Review from Customer Support Dept
customer service being more of a pro-active culturally driven part of the job over knee-jerk re-activeness fixing things after the fact.
Review from Operations Dept
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