Inside Real Estate Employee Reviews
Out of 229 Inside Real Estate employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping Inside Real Estate improve their work culture. The Sales team, with 80% positive reviews, reports the best experience at Inside Real Estate compared to all other departments at the company. The Operations team offered the most constructive feedback, with 40% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
it's a great company. No company is ever perfect, but this is a really great spot for me
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Their passion and values to continue growth.
Openness to communication and adaptability to COVID
We've grown a lot over the past couple of years, and they have kept us moving in the right direction and leading the industry
Review from Customer Support Dept
really experienced leadership team, and I think they have a vision for where we are going as a company
Review from Customer Support Dept
There is a lot of experience being brought in. Solid understanding of the market and the needs.
Review from Customer Support Dept
What does the leadership team need to get better at?
Leadership, as with the rest of the departments, needs more people. Leadership needs to "own" less roles.
Company communication. There are new things that are introduced to the public and employees are not made aware until after the fact. There are so many avenues that employees are expected to keep track of - ie, FB, Confluence, Email, etc. Overwhelming..
Review from Customer Support Dept
Getting a clear understanding of the request and then proactively reaching out to address the issues vs reactive
Review from Sales Dept
They are great at big picture and communicating big picture, but they need to get better at knowing what the granular level of what day to day issues our clients encounter so we can streamline toward a bigger picture.
Review from Operations Dept
They are thinking too much in the now, and don't aren't thinking about long-term processes.
Review from Operations Dept
What is the best part about your compensation package?
I like the fact that we're regularly reviewed with our mgr and get to look at how to grow
Review from Customer Support Dept
I always want to make more, but it is fair for where I'm at in my career
Review from Customer Support Dept
The compensation seems fair and about with the market
Review from Customer Support Dept
Having a retirement fund option is my favorite part. I would love it even more if the company matched what is paid in.
Review from Customer Support Dept
Salary is fair for my position, and I appreciate the 10 days of PTO with my current tenure and the possibility of that going up as my tenure increases. Free snacks in the break room are great.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The amount of accounts I manage and escalations I deal with daily are substantial, and for this industry the pay is below the standard.
Base pays are below national standard and we are just outside San Diego where COL is way above national average.
Particularly in the benefits arena. 401k matching, a better 401k provider, better PTO, better opportunities for commissions and bonuses. Higher Salary.
Review from Customer Support Dept
Having an opportunity to earn a more frequent bonus or incentive.
Review from Customer Support Dept
I would like 401K matching options but would rather have a Bonus. Inside state coverage for health insurance would be nice.
What are some of the best things about your team?
The positive energy everyone brings every day is something I felt lacking at previous jobs and the fact that leadership will listen to the feedback even if it is negative and try and find a solution to make everyone feel like their feelings and thoughts are heard.
Great people, very open and all on the same page.
We try to keep meetings to a minimum and get to the things that make a difference for the customers
Review from Customer Support Dept
We have good mojo together. The team knows how to work hard but still have fun
Review from Customer Support Dept
Our team seems to communicate well, and everyone is willing to help each other out.
What do your coworkers need to improve and how could you work together better?
I feel like, for the most part, we do really well. We get the job done. However, I feel like there is a lack of vision and desire to go above and beyond. I believe that we need more career development opportunities that are employee led.
Review from Customer Support Dept
I feel the level of pay for what they are expected to do is not on par with other SaaS companies. Very hard to keep co-workers devoted.
Review from Customer Support Dept
I feel detached from my manager, but my fellow employees are great to work with.
More communication both in timeliness and functionality. Most meetings cover the same topics discussed in previous meetings and most requests are not resolved.
We have a small team. half new half old.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The focus on customer success. Never perfect, but always working on it
Review from Customer Support Dept
The ability to still have a good time and support each other while working hard toward our goals
Review from Customer Support Dept
The environment is fun and non-threatening. It is fast-paced though. But there's good balance.
We don't have micro-managers and are allowed to do our work. This allows us more flexibility.
Review from Customer Support Dept
Good environment and we like to have fun but get a lot done
Review from Customer Support Dept
What needs to change to make the company culture better?
A better belief in our product. With as many great things going on, there are also some major failures in our system and its use. I wish management acknowledged the issues instead of brushing them off to the employees as if all the other positive things outweigh any failures.
Review from Customer Support Dept
The culture could be improved by taking more time to put effort into the employees. There is no time for a break and you feel bad for taking a lunch.
Review from Operations Dept
What did you like most about the interview process?
Interview was very easy teally
Very straight forward and to the point
in interviewing, I felt like I was being asked real questions that were pertinent, not the nonsense that sometimes comes up
Review from Customer Support Dept
I liked that the people at the company are real. I felt like there was a lot of opportunity without a lot of politics
Review from Customer Support Dept
I liked the openness and lack of defined qualifications. I was told that although they were looking for specific qualifications. What I mean by that is if the best candidate does not have all of the qualifications, they will still offer.
Review from Customer Support Dept
What would you improve about your company's interview process?
only local people no remote options, past real estate experience
Review from Sales Dept
What makes you most happy at work?
Watching a client achieve their goals
I like being able to learn and see our products continue to improve every day
Review from Customer Support Dept
Probably the little perks - things like unlimited snacks and drinks, little fun games at our company meetings, evenings out with the team
Review from Customer Support Dept
Feeling successful. I really like when there is an issue that I can resolve and get a win. I also really like it when I am given more trust.
Review from Customer Support Dept
I'm given responsibilities that I'm able to take total ownership in.
What's going wrong and how can it be improved?
Most departments need more employees, better training, and more qualified supervisors. Communication both front-end and back-end needs improvement
Management/Executives tend to focus on numbers way too much and offer very little praise to employees for all that has been accomplished. Always expecting more and have offered no incentive such as a pay increase. Seems that managers/supervisors are praised for their employee performances.
Review from Customer Support Dept
Ignoring the issues that current clients have or not fixing issues in a timely manner. Result = churn, losing customers, getting new ones, repeating mistakes, losing the new customers.
Review from Operations Dept
We just have a small team (5), 2 are new and 3 are seniors. there's just not enough coverage to handle all calls, chats, emails.
Review from Customer Support Dept
We are still a small company. Every level employee needs to be empowered to help our customers rather than delegate. In other companies I have worked for, everyone had access to simple forms to pass along so that a customer felt taken care of instead of feeling blown off and forgotten
Review from Operations Dept
What do you like best about your company?
I like the culture and work ethic of our teams.
Review from Customer Support Dept
my manager is not a micro manager
Review from Operations Dept
What would you most like to see improved at your company?
Adding vision to benefits plan and sticking to decisions that are made.
Review from Customer Support Dept
customer service being more of a pro-active culturally driven part of the job over knee-jerk re-activeness fixing things after the fact.
Review from Operations Dept