IRI FAQs

There are 4 publicly available printers at the IRI.

Printer List

norwood.ldeo.columbia.eduMonell 105Color Dell 5130CDN

Printer Name

Location

Type

bogota.ldeo.columbia.edu

Monell 124

B/W Dell B2360DN

closter.ldeo.columbia.edu

Monell 105

B/W Dell B2360DN

coral.ldeo.columbia.edu

Monell 220

B/W Dell B2360DN

norwood.ldeo.columbia.edu

Monell 105

Color Dell 5130CDN

Instructions to add printer to Mac:

Open System Preferences, and select Printers & Scanners

Add a new printer by selecting the "+" button

Dell 5130CDN

Use IP Mode and enter the address of the new printer (see Printer List above), and select HP Jet Direct - Socket Protocol. The Generic PostScript Driver should work for everything except the Poster Printer. .

Click Add when done

You should now see the printer in the list, hopefully with a green idle status.

Select Options & Supplies to enable duplex printing (double-sided).

Select OK when done.

Drivers

Dell B2360DN (coral, closer, bogota)

(norwood)

Go to System Preferences, and go to the Internet Accounts tab.

[email protected]

You may already have an IRI Google account configured. Look for something that looks like this (but with your name):

Enable Mail by selecting the Mail icon.

If you don't have Google Mail configured already, Click the + button at the bottom left of Internet Accounts, and select Google.

Sign in with your IRI Google Account:

Enter your IRI Email Address: [email protected]

and then your IRI password.

This should be the same password you use for your IRI email. If this doesn't work, contact to reset your password.

Now Select the items you want to use. At the least you will want Mail and Calendars. Selecting Contacts or Notes will allow you to store Contacts and Notes in the Google Cloud, allowing you to sync these to your various devices. There are Pros and Cons to doing this. For example, if you already use iCloud for your contacts and notes, you may not want to separate them. Or if you want to separate your IRI contacts/notes from your personal items, you could enable this. Its a personal decision. If you're not sure, leave them turned off. You can always turn them on later.

Select Done.

To forward email from your Zimbra Email Account, you must login to the webmail server: https://mail.iri.columbia.edu

Select Preferences->Mail, and look for Receiving Messages. There you can forward your mail. If this is a permanent forwarding, please make sure you select "Remove local copy of message".

In a command window (run as administrator):

cscript c:\windows\system32\slmgr.vbs -skms kms.cc.columbia.educscript c:\windows\system32\slmgr.vbs -ato

If you aren't connected to one of the IRI networks you will need to connect to the VPN first to connect to the Network Drives.

Windows

Windows 7

Click Start Button, then Computer

Click Map Network Drive

Select Drive Letter Y

\\irione\shared_data

Select Connect Using Different Credentials

Login: IRI\iri_username

Password: IRI password

Finish

Windows 10

Open File Explorer and select This PC

Click the Map network drive at the top

Select Drive Letter F

\\irione\shared_data

Select Connect Using Different Credentials

Login: IRI\iri_username

Password: IRI password

Finish

Perform same thing to map your personal drive:

Select Drive Letter W

\\irione\iri_username

MacOS

Select Finder

Go->Connect To Server

smb://irione/shared_data

smb://irione/your_username

To connect to the IRI VPN you will first need to request a configuration and certificate from the IRI IT Support: [email protected].

MacOS

Download and install the Tunnelblick Software from https://tunnelblick.net

DownloadLatestStableRelease

Once installed, you simply need to double-click on the configuration file you are provided by support to install the config file.

Windows

Download and install the Windows client software for OpenVPN from here: https://openvpn.net/index.php/open-source/downloads.html

Don't change the location of where it asks to be installed and follow the default prompts.

Once installed, start the application and you should see an icon in the taskbar (see https://community.openvpn.net/openvpn/wiki/OpenVPN-GUI )

I've found that sometimes you have to try and start the program before it will create the folder in your Home directory where you can put your config files.

At that point, you should have a folder in your home directory called OpenVPN with a subfolder called config. Move all the configuration files provided by support into the config folder.

Remote Desktop Connection should already be installed on your laptop. If not, you can download it (for free) from the Apple App Store: https://itunes.apple.com/us/app/microsoft-remote-desktop/id715768417?mt=12Open Remote Desktop ConnectionClick New + :Close the window when done, and you should now see orca07 under "My Desktops".Double Click,

Login: IRI\your-iri-accountnamePassword: your-iri-password.

Your shared drive is accessible at Y:and your IRI Home directory is available at W:

If you run out of space in your VirtualBox client OS, you will need to increase the size of your HD. Luckily this is easier to do virtually than physically.

In VirtualBox, Find the Settings for your Virtual System.

Make a note of the following:

Current size of your drive (VirtualSize) [referred to as $VirtualSize from now on]

Filename of your Hard Drive (Location) [referred to as $HDFILENAMEfrom now on]

What size do you want to increase to? [referred to as $NewSize from now on] This must be described in megabytes. To convert GB to MB, multiply GBx1000.

Note: These Instructions are for MacOS, but would apply to any system, just the paths would be different.

MacOS: /Applications/VirtualBox.app/Contents/MacOS

Shut down your VirtualBox Now. Make sure VirtualBox is not running at all.

Backup! : Make a copy of your $HDFILENAME.

Increase your Virtual HD size by typing the following in your Terminal window, substituting $HDFILENAME and $NewSize with the correct values./Applications/VirtualBox.app/Contents/MacOS/VBoxManage modifymedium "$HDFILENAME"--resize $NewSizeAs an example,/Applications/VirtualBox.app/Contents/MacOS/VBoxManage modifymedium"/Users/jefft/VirtualBox VMs/Windows 10 64Bit/Windows 10 64Bit.vdi" --resize 20000would increase my Windows10 client HD to 20GB.

Once completed successfully, you then need to get your OS to recognize the extra space.

Start up your VirtualBox Now with the client you are resizing.

Windows10 Client OS

Open the Disk Management ToolThe quickest way to launch the Disk Management tool is by hitting Start, typing partition into the search box, and then clicking the Create and format hard disk partitions option that comes up.

Select the disk you are increasing in size. Almost certainly its the C: Drive. Right Click the drive and select "Extend the Volume".

Extend the volume in the Wizard to the maximum amount available.

For example:

At the end of this process, the disk should be the new size.

You can now remove the copy you created in step 1.

To share a folder:

Login into Zimbra webmail https://mail.iri.columbia.edu

Right-Click on the folder you want to share with Pam

Select Share Folder

Enter Pam's email address: [email protected]

Select the proper role

Viewer = read-only

Manager = she can add new emails to the folder

Select OK

To accept the share:

Pam will receive an email message that she needs to open in Zimbra webmail

https://mail.iri.columbia.edu

Open the message in Zimbra, and at the top of the message you will

see "Accept Share"

You can name the share whatever you want

Answer YES

That folder will now show up in your folders.

If you use Apple Mail, Quit Apple Mail and Start it Again and the

folder should now show up in your list of folders as whatever you named it.

You must use the IRI webmail interface.

Select the "Preferences" tab, which will get you to the following interface.

Select the Mail tab, then scroll down to the "Receiving Messages section.

Set your auto-reply message, and the check-box; as well as the start/end dates and check-boxes.

Don't forget to pushthe "Save" button when complete.

Configure your IRI email account in Apple Mail by going to

Mail->Preferences:

Then Select the Accounts tab, and select the + button to add a new account.

Select "Add Other Mail Account..."

and continue.

Enter your email address and password, and Create.

You will see "Account must be manually configured. Select Next.

Select IMAP, and set the mail server to mail.iri.columbia.edu

Now set the SMTP server to mail.iri.columbia.edu with your username and password.

Now check your accounts to make sure the configurations are correct. You should see you new account information here. Select the Advanced Tab:

Set your Advanced Preferences. Most importantly, Port 993/Use SSL; and do not automatically detect/maintain account settings.

You may or maynot want to automatically download all attachments, and with Mail Drop, you can send attachments up to 5GB in size. But these attachments will only last for 30 days, so only use this for short-term emails!

Check the Mailbox Behaviors for behavior that you might not want... Specifically permanently deletion of your old Trash. This is probably desired behavior to keep your mailbox size in check, but its up to you.

Finally, make sure your outgoing email is configured properly. By checking your Outgoing Mail Server SMTP settings.

By setting the port to 587, with SSL checked.

Select OK, close the Window and Save your results.

If you are receiving SPAM from a regular source, you can easily tag it as spam and automatically move it to a Junk folder or delete it by using Filters.

Open your email in Zimbra Webmail [ https://mail.iri.columbia.edu ].

Select the email that is to filtered, right-click on the message to get a pop-up menu and select "New Filter" from the menu.

This will popup a Dialog to Edit your new Filter.

Give the Filter a Name

Determine if you want ALL of the conditions must match, or if ANY of the conditions matching will activate the filter.

Select the Conditions that need to match.

Select what to do with the message if the conditions match.

If this filter matches, should we continue with the rest of the filters?

Finally, Adjust your filters. Move them up/down so they show up in the order you want. Select Preferences, Mail, Filters.

The IRI Computer support group has switched to ZenDesk for managing support calls. This request system is being used to help us keep track of support requests so requests don't get lost, and so we can better coordinate support between our group members.

We intend to use this web space as the goto place for system-related news and for a place for individuals to find answers to their questions.

The new support email address is "[email protected]", so please use this in place of [email protected]. When "tickets" are sent to this system, you will receive a reply with a web address that you can use to keep track of your request, and to remind us if we haven't responded or resolved your problem.

Please let us know if you have any questions, concerns, comments, or ideas on how we can make our computing support better.