JD.com Competitors | Comparably
Operator of an online shopping platform. The company is engaged in online sales of consumer electronics, communications products and computers. read more
EMPLOYEE
PARTICIPANTS
4
TOTAL
RATINGS
32

JD.com Competitors

JD.com competitors include Baidu, China Mobile , Ulta Beauty, Walmart and Dollar Tree. JD.com ranks 1st in Product Quality Score on Comparably vs its competitors. See below how JD.com compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
5th
eNPS Rank
6th
Gender Rank
N/A
Diversity Rank
N/A
Product Quality
1st
NPS Rank
3rd
Pricing Rank
1st
Customer Service
1st
Product Quality Score Comparison

JD.com Ranks 1st in Product Quality Score

3 Customers rate JD.com's Product Quality Score a 3.8/5, which ranks it 1st against its competitors.

  1. 1st
    JD.com
    3.8 / 5
  2. 2nd
    Walmart
    3.5 / 5
  3. 3rd
    Ulta Beauty
    3.4 / 5
  4. 4th
    Baidu
    3.3 / 5
  5. 5th
    Dollar Tree
    3.1 / 5
  6. 6th
    China Mobile
    3.1 / 5
Product Quality Score Comparison
RankCompany Score
1JD.com76
2Walmart70
3Ulta Beauty69
4Baidu67
5Dollar Tree63
6China Mobile 62
NPS Comparison

JD.com Ranks 3rd in Net Promoter Score

5 Customers rate JD.com's Net Promoter Score a 0, which ranks it 3rd against its competitors, below Walmart. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend JD.com to a friend?”.

  1. 1st
    Ulta Beauty
    10
  2. 2nd
    Walmart
    7
  3. 3rd
    JD.com
    0
  4. 4th
    Baidu
    -6
  5. 5th
    Dollar Tree
    -7
  6. 6th
    China Mobile
    -11
NPS Comparison
RankCompany Score
1Ulta Beauty10
2Walmart7
3JD.com0
4Baidu-6
5Dollar Tree-7
6China Mobile -11
Pricing Score Comparison

JD.com Ranks 1st in Pricing Score

3 Customers rate JD.com's Pricing Score a 3.6/5, which ranks it 1st against its competitors.

  1. 1st
    JD.com
    3.6 / 5
  2. 2nd
    Walmart
    3.5 / 5
  3. 3rd
    Dollar Tree
    3.3 / 5
  4. 4th
    China Mobile
    3.3 / 5
  5. 5th
    Ulta Beauty
    3.3 / 5
  6. 6th
    Baidu
    3.2 / 5
Pricing Score Comparison
RankCompany Score
1JD.com73
2Walmart70
3Dollar Tree67
4China Mobile 67
5Ulta Beauty66
6Baidu64
Customer Service Comparison

JD.com Ranks 1st in Customer Service

1 Customers rate JD.com's Customer Service a 4.5/5, which ranks it 1st against its competitors.

  1. 1st
    JD.com
    4.5 / 5
  2. 2nd
    Walmart
    3.3 / 5
  3. 3rd
    Baidu
    3.2 / 5
  4. 4th
    Ulta Beauty
    3.1 / 5
  5. 5th
    China Mobile
    3.1 / 5
  6. 6th
    Dollar Tree
    3 / 5
Customer Service Comparison
RankCompany Score
1JD.com90
2Walmart67
3Baidu65
4Ulta Beauty63
5China Mobile 62
6Dollar Tree61
Overall Culture Score Comparison

JD.com Ranks 4th in Overall Culture Score

4 Employees rate JD.com's Overall Culture a 63/100, which ranks it 4th against its competitors, below Ulta Beauty. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    Baidu
    76 / 100
  2. 2nd
    China Mobile
    68 / 100
  3. 3rd
    Ulta Beauty
    64 / 100
  4. 4th
    JD.com
    63 / 100
  5. 5th
    Walmart
    62 / 100
  6. 6th
    Dollar Tree
    59 / 100
Overall Culture Score Comparison
RankCompany Score
1Baidu76
2China Mobile 68
3Ulta Beauty64
4JD.com63
5Walmart62
6Dollar Tree59
eNPS Comparison

JD.com Ranks 6th in Employee Net Promoter Score

4 Employees rate JD.com's Employee Net Promoter Score a -50, which ranks it 6th against its competitors, below Dollar Tree. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at JD.com to a friend?”.

  1. 1st
    Baidu
    0
  2. 2nd
    Ulta Beauty
    -18
  3. 3rd
    Walmart
    -23
  4. 4th
    China Mobile
    -25
  5. 5th
    Dollar Tree
    -31
  6. 6th
    JD.com
    -50
eNPS Comparison
RankCompany eNPS
1Baidu0
2Ulta Beauty-18
3Walmart-23
4China Mobile -25
5Dollar Tree-31
6JD.com-50
Gender Score Comparison
Not Enough Ratings To Rank JD.com
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Diversity Score Comparison
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