JibJab FAQs

If you would like to change your account information, please follow these steps:

Login to your account

Click the "Menu" button in the top right corner of the page -- it should look like three lines stacked on top of each other

Click" My Account" from the menu

Click the "Change Email" link to the right of your current email address

Enter your new email address and then click the "Update Email Address" button

Please note you will not be able to use an email address if that email is already being used by another JibJab account.

We accept payments using any valid credit or debit card carrying a Visa, MasterCard, American Express, or Discover logo.

We also accept payments through PayPal with a valid bank account or credit/debit card attached to the account.

If your credit card information is not being accepted by our site, please try the following :

Turn off any ad-blockers in your browser, as ad-blockers can disrupt JibJab service.

Make sure you have entered your Card Expiration Date in the MM / YY boxes. ONLY enter the expiration date listed on your credit card -- not your birthday, or today's date.

Make sure the rest of your information is entered correctly. The CVV code (security code) must be entered correctly for the transaction to complete.

[email protected]

We also have a subscriptions available through Apple/iTunes or Google Play if you download the JibJab mobile app ( getjibjab.com ). You can purchase an annual or monthly membership in the iOS app. The Android app only offers monthly memberships at this time.

If you are still having issues submitting a payment, please contact us at .

To join our JibJab premium membership, please log in to JibJab and click the 'Upgrade' button in the upper right-hand corner of the site.

You can make a payment using any valid credit or debit card carrying a Visa, MasterCard, American Express, or Discover logo.

We accept payments through PayPal with a valid bank account or credit/debit card attached to the account.

We also have a subscriptions available through Apple/iTunes or Google Play if you download the JibJab mobile app ( getjibjab.com ). You can purchase an annual or monthly membership in the iOS app. The Android app only offers monthly memberships at this time.

JibJab accepts the following payment methods:

You can make a payment using any valid credit or debit card carrying a Visa, MasterCard, American Express, or Discover logo.

We accept payments through PayPal with a valid bank account or credit/debit card attached to the account.

We also have a subscriptions available through Apple/iTunes or Google Play if you download the JibJab mobile app ( getjibjab.com ). You can purchase an annual or monthly membership in the iOS app. The Android app only offers monthly memberships at this time.

JibJab offers a free account or a paid Premium Membership.

Our free members have limited access to create, view and share a handful of Starring You videos and photos. You can find these cards by searching "Free" on jibjab.com. They can also create and share free GIFs in the JibJab mobile app.

Paid memberships are $24.00 USD per year ($2.00 per month, billed all at once), and can be purchased on the web and in the JibJab iOS app. Unfortunately, yearly memberships are not yet available in the Android app.

We also offer a monthly membership in both the Apple and Android JibJab mobile app for $2.99 per month.

Please note: a JibJab Premium Membership purchased on the web also provides unlimited access to our JibJab iOS and Android apps!

We offer a free membership as well as a paid premium membership.

Our free members have limited access to create, view and share a handful of Starring You videos and photos. You can find these cards by searching "Free" on jibjab.com. They can also create and share free GIFs in the JibJab mobile app.

Paid memberships are $24.00 USD per year ($2.00 per month, billed all at once), and can be purchased on the web and in the JibJab iOS app. Unfortunately, yearly memberships are not yet available in the Android app.

We also offer a monthly membership in both the Apple and Android JibJab mobile app for $2.99 per month.

Our paid members enjoy the following benefits:

Unlimited access to create, view and share our full library Starring You videos

Unlimited access to create, view and share our full library of JibJab original Ecards

Full access to premium features in the JibJab mobile app, including Clips, Ecards, and Music Videos

Tracking on Ecardsyou'vesent via jibjab.com

Access to the "Send Later" email option on jibjab.com

Here are the steps to turn off auto-renewal for subscriptions purchased through the JibJab mobile app:

Open the Settings app on your iOS device

Tap your name at the very top of the Setting Menu

Select iTunes & App Store.

Tap the blue "Apple ID" following by your email at the top of the screen, then tap View Apple ID. You might need to sign in with your Apple ID.

Scroll to Subscriptions, then tap it.

Tap "JibJab" from this menu and then select "Cancel Subscription". If you cancel, your subscription will stop at the end of the current billing cycle.

Please note:If youdon'tsee the option to cancel your subscription, then it may already canceled and won't renew. If the subscription recently expired, you should see an expiration date. If you recently canceled the subscription, you should see the date through which you'll have access to the subscription.

You can also view these instructions on Apple's help website here: https://support.apple.com/en-us/ht202039

Heres how to change the default face in the app, or add a new face:

1) Tap on the "active" face at the bottom of the screen. This will take you to your face library.2) Choose the face you wish to use. 3) You can also create a new face from this menu by tapping the "plus" button.

Once you tap the "plus" button, you can either take a selfie, or click the square icon to the left of the camera button to select a photo from your camera roll.

To search our full content library (GIFs, Ecards, and Videos), tap the "Magnifying Glass" icon at the top of the app. Type in one or two keywords to see related content.

If you would like to see a specific type of content to share, select the content type from the menu at the top of the page.

If you select "Ecards" you will be able to filter the content by holiday.

Unfortunately,there is no way to edit the shape or mouth of a head that you've already prepared or placed into a finished video. You will need to re-uploadthe photo.

Here's how to delete your faces on our website:

Log in to jibjab.com

Navigate to the ' My Faces ' section of the website.

Roll your cursor over a face to reveal the red 'X'

Click or tap the red X to delete the face.

Heres how to delete face in the JibJab mobile app:

Open the JibJab mobile app

Tap on the "active" face at the bottom of the screen. This will take you to your face library.

Touch and hold on the face you want to delete. A pop-up will appear.

Choose "delete face"

PLEASE NOTE: Once you delete a head, it cannot be recovered.In addition, any head you remove will still appear in any eCard you made with it, so you will need to remove the eCard itself if you no longer want it to appear.

You can contact us here or by clicking on the link at the bottomof this page that says "Email Us".

You can also send an email to [email protected] and we will respond within two business days!

Here's a list of browsers/minimum versions we support.

Desktop:

Chrome 57+

Firefox 64 +

Safari 9+ on web and 11 + on mobile

Mobile OS:

iOS 10+

Android 6+

We do not support theAOL Browser, Opera, or Internet Explorer.

Unfortunately, for most users, once auto-renew on your account has been canceled it cannot be turned back on. For your security, we are unable to re-activate auto-renew on our end.

If you paid for JibJab directly using a credit/debit card, you may be able to re-enable your auto-renew from your Membership Settings.

If you paid for the JibJab mobile app through Apple/iTunes or Google Play, you can re-enable auto-renew from your subscription settings ( Apple, Google )

If these solutions don't work for you, don't worry! Once your membership expires, you won't lose any of your previous heads or cards. If you would like to continue with a new membership, click "Upgrade" at the top right of our website!

You may have selected a video or card that does not feature animated mouths or mouth movement.

If you watch the preview of the card before clicking the "Make Card" button, you'll be able to see if that card features animated mouths or not.

If you're having trouble logging in, you may be trying to create a new account rather than logging in to your existing account.

To log in, first please navigate to jibjab.com

Then click the "Menu" icon in the top right corner. It should look like three lines stacked on top of each other:

contact us.

Then click Login from this menu.

You can also access the login page directly at https://www.jibjab.com/login

If you are on the login page, but still unable to log in:

JibJab's login is case sensitive. Make sure CAPS lock is turned off and that you type your Email address in all lowercase.

Is your password correct? Double-check your spelling and make sure that your browser is not auto-filling incorrect information.

If you forgot your password please click here to request a password reset. Be sure to check your Spam/Junk folder for the email.

Please make sure there are no spaces before, after, or in your email address/password.

Are you signing in with the correct email? Check your email inbox or records for your JibJab account confirmation and try signing in with the email address the confirmation was sent to.

Did you pay for JibJab using a PayPal or iTunes account? The email address you are attempting to login with may be tied to the payment account but not your JibJab account. Try a different email address.

Have you requested a free account cancellation or deleted your data? The account may no longer be active, or may not exist.

If all else fails, please Include any email addresses that might be associated with your account.

To speed up the search process you can also include: a link to any card you have sent from your JibJab account,the method of payment, the last date of charge, and/or the full name(s) on the card being charged.

Currently, GIFs are only available in the JibJab mobile app. However, onceyou'vemade a GIF, you can easily share it via email, text, or Facebook and save it to your computer from there.

To make a Starring You Ecard, first find a card you would like to send. You can view all of our cards at jibjab.com/browse

Click on a card to see a preview. If you like the card, click the Make Card button to customize it.

You are now on the casting page. Click the face you would like to cast for space one, or click the plus button to add a new face.

If your card has more than one head, click each head as it corresponds to the space you would like it to appear in.

Once all the heads are cast, click Next.

You will then be taken to the sharing page. Here you can watch your completed Ecard. Click the "Add Message" button to add a personal message, or click the "Share" button to share the card via Email, Facebook, or copy a direct link to the card.

If you have any questions, shoot us an email at [email protected] and we'll be happy to help!

Of course!

You can download the free mobile app by searching for "JibJab" in the Apple App Store, or on Google Play. You can also find it at getjibjab.com.

The app offers free GIFs for you to create and share. We also offer Ecards, Music Videos, and Video Clips for our premium members. The app also allows you to share your videos directly via text, Facebook, Instagram, Twitter, and more!

Yep! As long as you use the same email address, you can access your account on both the JibJab.com website and the mobile apps on both iPhone and Android.

The faces you've created on JibJab.com are also available in the mobile app, and vice-versa. Any Ecards or videos you create in the mobile app will also be visible in the " My Ecards " section of our website.

If you aren't able to access all of your heads in the app or on our website, make sure you're logged in to the correct account.

You do not need to link JibJab to Facebook, or even have a Facebook account in order to use JibJab.

If you are linked to Facebook unintentionally, please follow these directions to unlink your Facebookaccount.

To log into an existing account click the "Log In" link at the bottom of the JibJab app.Then enter the email and password you used to create the account. They do NOT need to be associated with a Facebook account.

To create a new account, tap the "Sign up with Email" button and then enter the email address and password you would like to use with JibJab. The email and password you use to NOT need to be associated with Facebook in any way.

Our apps offer GIFs for our free members, and GIFs, Ecards, Music Videos, and Clips for our premium members.

The better question might be, where CAN'T you share content? The JibJab mobile app offers the following default sharing options:

Text or iMessage

Faceboook Messenger

Instagram

Twitter

You can also download the GIF or video directly to your phone's gallery, so you can share it wherever you like!

We also support your device's built-in sharing so you can share to any place that supports pasted web links, GIFs or video. Tap the "More" sharing option (the circle with three dots) to try it out!

Wedon'tlike to brag, but our GIFs are pretty big. Butdon'tstressif the app is taking up too much space, you can easily refresh the cache by deleting and reinstalling from the App Store or PlayStore.

The JibJab mobile app requires that your phone run:

iOS 10 or greater

Android 6 or greater

The current limit on the personalized message attached to Ecards is 600 characters (including spaces).

If you need to go beyond the 600 characters, you can also copy/paste a link to your card into your personal email; that way, you can write your message without worrying about the character count.

Here's how you unsubscribe from our emails:

Click the "Menu" button in the top right corner of the screen (it should look like three lines stacked on top of each other).

Click on " My Account " from the menu

Scroll down to "Email Preferences"

Uncheck the box under the "Email Preferences" section

Thanks for contacting JibJab Support. To disconnect your Facebook profile from your JibJab account, first make sure youre logged in on jibjab.com and then go to My Account.

In My Account you will see your Facebook profile listed under Connected Accounts. Click Disconnect to remove the current Facebook profile.

If you would like to update your password, please follow these steps:

Login to your account

Click the "Menu" button in the top right corner of the page -- it should look like three lines stacked on top of each other

Click" My Account "from the menu

Click the "Change Password" link.

Enter your new password, and then re-enter your new password to confirm it.

Click "Save New Password" to complete the update!

If you don't remember your password and you can't log in, you can request a password reset here.

If you're having trouble logging in, you may be trying to create a new account rather than logging in to your existing account.

To log in, first please navigate to jibjab.com

Then click the "Menu" icon in the top right corner. It should look like three lines stacked on top of each other:

contact us.

Then click Login from this menu.

You can also access the login page directly at https://www.jibjab.com/login

If you are on the login page, but still unable to log in:

JibJab's login is case sensitive. Make sure CAPS lock is turned off and that you type your Email address in all lowercase.

Is your password correct? Double-check your spelling and make sure that your browser is not auto-filling incorrect information.

If you forgot your password please click here to request a password reset. Be sure to check your Spam/Junk folder for the email.

Please make sure there are no spaces before, after, or in your email address/password.

Are you signing in with the correct email? Check your email inbox or records for your JibJab account confirmation and try signing in with the email address the confirmation was sent to.

Did you pay for JibJab using a PayPal or iTunes account? The email address you are attempting to login with may be tied to the payment account but not your JibJab account. Try a different email address.

Have you requested a free account cancellation or deleted your data? The account may no longer be active, or may not exist.

If all else fails, please Include any email addresses that might be associated with your account.

To speed up the search process you can also include: a link to any card you have sent from your JibJab account,the method of payment, the last date of charge, and/or the full name(s) on the card being charged.

First log into jibjab.com, then go to " My Account ". On the account page, you will find the "Billing Info" heading.

Click "Edit Membership" to view your current membership information. Your Membership Description will show you the name and price of your current membership. The Renewal section will show you when your account is set to renew or expire.

If your auto-renewal is still active, you will see "Your membership will renew on [DATE]." You will also see the "Disable Auto-Renew" option. Click "Disable Auto-Renew" to turn off your auto-renew.

If your auto-renewal is turned off, you will see "Your membership will expire on [DATE]". You may also see the option to Enable Auto-Renew.

Please Note:If your membership is paid through Apple/iTunes or Google Play we will not be able to show you if your membership is set to renew or not, as Apple and Google do not allow us to access your membership payment information. You can read more about how to cancel your renewal with Apple or Google in these articles:

Apple

Google

Here's how to upload a new face in the app and on our website:

JibJab Mobile App:

Tap on the active head at the bottom center of the app.

Tap the Add Face (+) button from your heads menu

Snap a selfie, or tap the Photo Gallery option to the left of the camera button to choose a photo from your phone library

We will do our best to identify all of the faces in your photo! If we've missed the mark, here's how you can edit the face(s) you wish to adjust:

Tap and drag the photo to fit it into the head template. Pinch or push the photo to resize it. Rotate the photo by touching and rotating the photo with two fingers.

Select the face shape you wish to use

Tap the checkmark when youre finished to move on to the next face.

To skip a face you don't wish to use, tap the red "x"

If we missed any faces, you'll have the chance to find them at the end.

Dont worry about adding the mouth at this point! Once your new head is cast in a Starring You card, you will be asked to create a mouth.

Jibjab.com (either on your computer or on your mobile browser):

Here's how to create a new face:

Select a Starring You video (it can be any video, since you do not need to finish it in order to upload a face).

Click Make Card on the preview page

Click Plus ( + ) button at the top left of the "My Faces" box to Add Face.

Click on the upload option you wish to use. You can upload a photo from your computer, take one with your webcam, or select one from your Facebook, Instagram, or Google Photos account.

We will do our best to identify all of the faces in your photo! If we've missed the mark, here's how you can edit the face(s) you wish to adjust:

On the face preview page, click on the face to edit it.

Click and drag the photo to adjust its position in our face template. Click and drag the sliders to adjust the size and rotation of the face in your picture. If you're on a mobile device or tablet you will need to use two fingers to "pinch" and rotate the photo.

When youre finished click 'Next.'

Now you can edit the Jaw Lines on your photo. Drag the edit points to adjust the size, shape and location of the mouth. For best results, follow the guide photo on our website.

When youre finished, click "Next".

You can repeat this process with all of the faces we detected in the photo! If we don't detect any faces, you will be taken directly to the editing window, where you can manually create a face.

Unfortunately, you cannot edit the shape or mouth of a face you've already uploaded. However, you can always upload a new face using the same photo.

Usually this happens when your browser encounters and issue with JibJab. Here are a few fixes that should solve the issue:

Turn off any ad blockers. Ad blockers can interfere with the JibJab video player.

Clear your browser's cache/cookies.

Make sure your browser is up to date! We recommend using a browser such as Google Chrome, which updates automatically when you close it.

You can upgrade your browser to the latest version here:

Firefox ( www.getfirefox.com )

Google Chrome ( www.google.com/chrome )

Safari ( www.apple.com/safari/ )

Unfortunately we no longer support Internet Explorer.

If your friend is unable to view the Ecard you sent them, it may be an issue with their browser. Here are a few fixes that might help:

1) Make sure they turn off any ad-blockers, as ad-blockers can interfere with JibJab2) They can also try clearing their browser's cache and cookies.3) If they are on mobile, they can try copying and pasting the link to your card into their mobile browser directly, as the internal browsers in some apps do not support the JibJab video player.

Your friends never have to pay to see the Ecards you send them.

If none of these solutions work,feel free to have the recipient contact us directly at [email protected] and we'll be happy to help!

Here's how to create a new face:

Select a Starring You video (it can be any video, since you do not need to finish it in order to upload a face).

Click Make Card on the preview page

Click Plus ( + ) button at the top left of the "My Faces" box to Add Face.

Click on the upload option you wish to use. You can upload a photo from your computer, take one with your webcam, or select one from your Facebook, Instagram, or Google Photos account.

We will do our best to identify all of the faces in your photo! If we've missed the mark, here's how you can edit the face(s) you wish to adjust:

On the face preview page, click on the face to edit it.

Click and drag the photo to adjust its position in our face template. Click and drag the sliders to adjust the size and rotation of the face in your picture. If you're on a mobile device or tablet you will need to use two fingers to "pinch" and rotate the photo.

When youre finished click 'Next.'

Now you can edit the Jaw Lines on your photo. Drag the edit points to adjust the size, shape and location of the mouth. For best results, follow the guide photo on our website.

When youre finished, click "Next".

You can repeat this process with all of the faces we detected in the photo! If we don't detect any faces, you will be taken directly to the editing window, where you can manually create a face.

Unfortunately, you cannot edit the shape or mouth of a face you've already uploaded. However, you can always upload a new face using the same photo.

If your video takes a long time to load, or you're stuck with a spinning "load" icon, it may be an issue with your browser.

We have found that Ad Blockers can disrupt the JibJab service. Usually disabling your ad blockers for JibJab will resolve this issue.

If you're still having issues loading the card after your ad blockers are disabled, you can try clearing your cache/cookies or updating and restarting your browser.

As a last resort, you can try opening JibJab from a different browser. We support Google Chrome, Firefox, and Safari browsers.

If none of those options work, please contact use at [email protected] and we'll be happy to look into the issue.

If you have already paid for an account and are being asked to pay again, you likelyhave two accounts - a paid account, and a free account. You'll know you are accessing a free account if it says 'Upgrade' in the upper right.

Please log out and then log back in here using your paid account's email and your current password.

You can find your membership information under the "Billing Info" section of your account after you have logged in.

First log into jibjab.com, then go to " My Account ". On the account page, you will find the "Billing Info" heading.

Click "Edit Membership" to view your current membership information. Your Membership Description will show you the name and price of your current membership. The Renewal section will show you when your account is set to renew or expire.

If your auto-renewal is still active, you will see "Your membership will renew on [DATE]." You will also see the "Disable Auto-Renew" option.

If your auto-renewal is turned off, you will see "Your membership will expire on [DATE]". You may also see the option to Enable Auto-Renew.

Please Note:If your membership is paid through Apple/iTunes or Google Play we will not be able to show you if your membership is set to renew or not, as Apple and Google do not allow us to access your membership payment information. You can read more about how to check and edit your renewal status with Apple or Google in these articles:

Apple

Google

If your membership is paid through Google Play, you will need to turn off your auto-renewal through Google Play directly. Here's how:

On your Android phone or tablet, open the Google Play Store https://support.google.com/googleplay/answer/7018481.

Check if youre signed in to the correct Google Account.

Tap MenuSubscriptions.

Select JibJab from the list.

TapCancel subscription.

You can also view these instructions on Google's Help site:

All billing issues and payments in the JibJab mobile app are handled solely by Apple or Google Play, depending on if you have an iOS or Android device. Unfortunately we do not have the ability to cancel or refund memberships purchased through the JibJab mobile app.

If you would like to request a refund from Apple, you can view their refund request instructions here: https://support.apple.com/en-us/HT204084

If you would like to request a refund from Google Play, your can find their refund request instructions here: https://support.google.com/googleplay/answer/2479637?hl=en

The $1 charge you're seeing is a verification charge. We make a temporary transaction to your account to ensure that the card information you gave us is correct. Once the account is verified we immediately void the charge. Within a couple days, your account should no longer show the $1 charge, or show that the transaction was voided.

You can always email us at [email protected] helpful team will be glad to assist you.

We're sorry for any confusion, but that's just the way they are! GIFs are animated pictures with no sound and are available for free in the JibJab mobile app.

If you are a premium JibJab member, here's how you can access Ecards, music videos and clips with sound in the mobile app:

Tap on the three bars in the top left corner of the app.

Select "Ecards", "Music Videos", or "Clips" from the menu.

Enjoy!

Heres how to add a new face in the app:

1) Open the JibJab app and tap on the three bars in the top left corner of the screen.2) Select "Everything"3) Tap on the "active" face at the bottom of the screen. This will take you to your face library.4) Tap the "plus" button to add a new face!

The app will then direct you to take a selfie. Just make sure to place your face within the oval. Then, onceyou'vetaken the photo, youll see an eye line and a mouth line. Line up the eyes and mouth in your photo along these guides for the best fit.

What is this charge?

The charge you're seeing reflects a recent membership payment to JibJab.com. If you recently signed up for JibJab, then this charge reflects the membership that you purchased.

If you are a returning member, your JibJab account was most likely automatically renewed for one more year of your JibJab premium membership.

What is JibJab?

We are an ecard company specializing in cards that you can personalize by uploading personal photos. You can view our full collection of cards here: https://www.jibjab.com/browse

Our paid members enjoy the following benefits:

Unlimited access to create, view and share our full library Starring You videos

Unlimited access to create, view and share our full library of JibJab original Ecards

Full access to premium features in the JibJab mobile app, including Clips, Ecards, and Music Videos

Tracking on Ecardsyou'vesent via jibjab.com

Access to the "Send Later" email option on jibjab.com

How do I request a refund?

We're sad to see you go, but you can request a refund here.

Contact us

Have another question? Email us!

To use existing photos on your phone, select the "gallery" option to the left of the camera button. It looks like two overlapping squares - see the example below:

JibJab members with free memberships enjoy a limited collection of Ecards. You can find them by searching " Free " on jibjab.com (please note: Super Freak is NOT a free card).

In addition, we have a free app in the App Store and on Google Play. You can find the app in the Apple App Store, Google Play, or at getjibjab.com. While the GIFs in our app are free to create and share, you do need to purchase a membership in order to share our Ecards and Music Videos from the app.

To create a free account, first go to jibjab.com.

Once there, click the "Sign Up" button in the top right corner.

You will be asked to create an account, including your name, email address, and a password.

Once you have filled in all of your information, click "sign up with email". You can also create an account via Facebook.

On the next page, click the "JibJab" logo in the top left corner to return to our home page.

Then you're done! You have a free account with limited access to JibJab.

As a free member, you can create a limited number of Ecards on our website. You can find them by searching " Free " on jibjab.com (please note: Super Freak is NOT a free card).

You can also create and share all of the GIFs available in the JibJab mobile app (available at getjibjab.com ).

To preview a card before making it, click on the video you wish topreview. The next page will show you a full preview of the video without faces. You will be able to listen to the song, see the mouth movements on the characters' faces, and see the greeting at the end of the video.

Once you have created a card, you will be able to view the video you created on the "share" and "add message" screen. This preview gives you a chance to make sure the faces are on the correct bodies and the mouths are moving the way you want them to. If something doesn't look right, hit the "back" button on your browser to re-cast the card.

If you're having issues viewing the preview, click here.

If your Ecards are not being received, it's usually due to one of thesemain issues:

The notification emails are being blocked by your friend's spam filter.

The provider of the email address to which you are sending is blocking emails from JibJab

If your friend is aGmail user, the card may have ended up in the inbox under the 'Promotions' tab or in the 'All Mail' folder.

The best solution in these cases is to email a link to your Ecard from your personal email account.You can do this by copying and pasting the Link located below your card in " My Ecards ".

You can also send the card to your own email address and then forward it to your friends!

Fear not youwon'tlose any data from deleting the app! We save all of your faces and content to the JibJab cloud so you will always be able to find it again.

Once you reinstall, log back in with your email address or Facebook account using the "Sign In" link at the bottom of the app. Then you should be able to see and use all your beautiful faces! :)