Jimdo FAQs

Based on your location, you can adjust your shipping cost and taxes from your Dolphin store settings.

Adjust Shipping costs and Tax

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

Go to the bar at the top and then click on Store > Overview

Go to Shipping and Tax in the new window

Edit further information

You can edit the following details as per region:

Shipping costs

Tax rate (\%)

Estimated Delivery time

To make changes to above settings for a specific region, click on the slider next to the region. In addition to your home country, you can also choose to ship within EU, to all of Europe or worldwide.

Small business regulation

For more information regarding the small business regulation, please refer to our separate article on that topic.

Forward your domain using CNAME forwarding and you will still be able to make use of features like email accounts through your external domain host.

Please set up a 301 redirect so that your website can be accessed without any hassle. Please also make sure that you’ve added the domain to your Jimdo website.

You should adjust the following settings at your domain provider.

Setting up CNAME

CNAME forwarding uses the following structure:

www.yourdomain.xx CNAME web.jimdosite.com

Exchange “yourdomain.xx” with your own data. Here is an example:

www.my-examplewebsite.com CNAME web.jimdosite.com

The target of your redirect has to be web.jimdosite.com.

web.jimdosite.com is not a placeholder!

Setting up a 301 redirect

Set up a 301 redirect so that visitors can access your website if they don’t type in www. in front of your domain name.

Do it as follows (exchange the placeholders):

Source: yourdomain.xx

target address: www.yourdomain.xx

Note

After setting up the domain forwarding, it can take up to 24 hours for the changes to take effect.

To use your Dolphin website, all you need is a mobile device or a computer, an internet connection, and a web browser.

Requirements

Use the latest version of one of the supported browsers to edit your website:

Google Chrome

Mozilla Firefox

Apple Safari

Microsoft Edge

We recommend using Google Chrome or Mozilla Firefox. If you’re not sure which browser version your computer is using, you can always check it out over at supportdetails.com.

Boost App

If you’d like to use the Boost App with your Android or iOS smartphone, you’ll need a Dolphin website with a premium plan and at least the following version of your smartphone’s operating system:

Android 7

iOS 10

If you prefer to continue using certain services (such as email accounts) through your external domain host, forwarding your domain is a suitable method. You'll need one of our premium plans if you want to forward a domain to your Dolphin website.

Adding your domain

First, add the domain to your Dolphin website:

Log in to your Jimdo account and choose the desired website

Click on the globe icon (Domains) on the left side

Choose Add an external domain

Enter your domain and click on Next

Managing domain settings

Now, make the necessary changes to the settings at your domain host and select one of the following methods to forward your domain:

CNAME

Nameservers

We recommend using the CNAME method, as forwarding via Nameservers could lead to certain services being unavailable at your domain host.

Notes

We do not support forwarding via A-Record

If you’ve already transferred a domain to Jimdo or registered a domain with Jimdo, that domain will remain your primary domain (the domain that visitors see in their browser’s address bar)

You can connect your domain via nameservers if you’re not using any service like email accounts through your external domain host.

That way, your domain remains at your registrar, but is being managed by Jimdo for the most part.

Changing nameservers

Set up the nameservers of your domain at your domain provider as follows:

ns11.jimdo.com

ns12.jimdo.com

Note

After changing the nameservers, it can take up to 24 hours to fully connect your domain to your Dolphin website.

Please also make sure that you’ve added your domain to your Dolphin website.

Are you running your Dolphin store as a small business owner? With just a few clicks, you can let your customers know that you're a small business scheme and you don't charge taxes on your product.

This will automatically add a note to your products mentioning the German VAT law ' 19 UStG'.

Removing VAT in the Dolphin store

Log in to your Jimdo account and choose your website

Click on Store > Overview located in the top bar

Choose Shipping and tax on the left

Check the box under Small business scheme

Click Save

You might want to add your own texts that explain why you don't charge VAT in your store. For this, you could use the product pages or the store system pages.

When creating a Dolphin website, you can start out using our free Play plan and upgrade to one of our paid plans later. Our paid plans are called Premium Plans. If you already have one of our premium plans and would like to switch to another one, our Support Team will be happy to assist you.

Available Website Plans

You can choose one of the following plans for your Dolphin website.

Name

Price (1 Year)

Price (2 Years)

Note

Start

108 USD*

192 USD*

Start Listings

156USD*

264USD*

Includes Business Listings

Start Legal

168 USD*

288USD*

Includes Legal Text Generator

Start Max

216USD*

384USD*

Includes Business Listings andLegal Text Generator

Grow

180 USD*

312 USD*

Grow Listings

228 USD*

408 USD*

IncludesBusiness Listings

Grow Legal

240 USD*

432 USD*

IncludesLegal Text Generator

Grow Max

288 USD*

528 USD*

Includes Business Listings andLegal Text Generator

Unlimited

468 USD*

840 USD*

Includes Business Listings andLegal Text Generator

Available Online Shop Plans

Do you need an online shop? Then you can choose from one of the following plans:

Name

Price (1 Year)

Price (2 Years)

Note

Basic

180 USD*

312 USD*

Basic Legal

288 USD*

528 USD*

IncludesLegal Text Generator

Business

228 USD*

408 USD*

Business Legal

336 USD*

624 USD*

IncludesLegal Text Generator

VIP

468 USD*

840 USD*

Includes Business Listings and Legal Text Generator

* Free domain included for the first contractual term. This applies exclusively to domains with the following domain endings: com, net, org, info, de, at, ch, es, it, fr, nl. The cost of the domain upon renewal of the contract is 20 USD per year. A domain registered with a different provider can be connected to your website for free.

Use Business Listings in your dashboard to keep your business information up-to-date and to have an online presence in all the important business directories and search engines.

Requirements

You have your own domain connected to your Dolphin website

You’ve published your Dolphin website

You're using one of the following premium plans : Start Listings, Start Max,Grow Listings, Grow Max, VIP or Unlimited - contact our Support Team, if you’d like switch to a plan that includes Business Listings

Setting up

Log in to your Jimdo account

Choose the website, that belongs to your business

In your Dashboard on the left, click on the Location icon (Business Listings)

Check if your business can already be found by entering your details and then clicking on Find Me Online

Shortly after, you’ll see your online presence in a percentage value. If you’d like to improve this, click on the button Update all platforms

Enter your business details. Adding accurate information under Your categories will help you to find the right audience when they search in Internet for the services that you offer

Click on Update my platforms

Please note that it can take some time for your information to update across all platforms.

Note: You can update your business details or add your opening times by editing your profile at any point in time.

Connect Google and Facebook

The Business Listings for Google and Facebook are not added automatically but rather have to be confirmed by you. After finishing the set up, click on the button Connect and then follow the next steps to confirm.

If you’re using one of our premium plans that includes the Legal Text Generator, you can get automatically generated customized texts for your Imprint and Privacy Policy pages. With our Legal Text Generator, your texts will be GDPR-compliant and legally covered.

The Legal Text Generator is currently included in the following plans: Start Legal, Start Max, Grow Legal, Grow Max, Unlimited, Basic Legal, Business Legal and VIP.

Get started with the Legal Text Generator by filling out the forms using your personal data. The finished texts will be generated automatically and they’ll appear at the right place on your website.

The Legal Text Generator has been developed by our partner Trusted Shops and keeps your legal texts up to date at all times. For instance, if you add Google Maps to your website, your Privacy Policy will update automatically. In case of other updates you will receive a notification that you’ll simply have to confirm.

If something about your personal data changes, like the address of your business, please keep in mind to enter these changes anew.

Note: If you already own a premium plan that does not include the Legal Text Generator, feel free to contact our Support Team to purchase it. The Legal Text generator is available in Germany, Austria, Switzerland, Netherlands, Belgium, France, UK, Spain and Italy.

With premium plans, you can upload files on your Dolphin website to offer as downloads.

Upload and link files

Use the link feature to link content of your choice: Buttons - Text - Images (except for cover blocks and store product images)

Click on File

Click on Upload file and add a file to your media library

Click on Link File

Done!

Please Note

The maximum file size is 100 MB

The number of files that you can upload to your library depends on the premium plan. (5 files with all Start plans / 50 files with other premium plans / unlimited number of files with VIP or Unlimited)

You can upload the following types of files:

.bmp

.odt

.dib

.pdf

.doc

.pjp

.docx

.pjpeg

.gif

.png

.ico

.ppt

.jfif

.pptx

.jpeg

.xls

.jpg

.xlsx

.odp

.zip

.ods

Your Dolphin store supports different currencies. You can choose the currency that is used to display prices in your online store. Your customers can pay using their own currency when paying via Stripe or PayPal.

Choosing the currency

You can choose from the following list of currencies to display prices in your online store:

AUD (Australian Dollar)

CHF (Swiss Franc)

EUR (Euro)

GBP (British Pound Sterling)

USD (US Dollar)

Changing the currency

In order to change currency, make sure there's at least one product in your Dolphin store. You can then change the currency by following these steps:

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

Go to the bar at the top and then click on Store > Overview

Now click on Payment Settings

Scroll down to Currency to change currency from the drop-down menu

Save your changes

If you want to use your own domain with your paid Dolphin website, you have three options.

What are my options?

Register a domain : You can register a domain and have it connected to your Dolphin website automatically.

Transfer a domain : You can move your domain to Jimdo from your existing provider. We’ll take over the hosting of your domain.

Domain forwarding : Your domain is being forwarded to your Jimdo website. This means your domain will remain with your external domain registrar. You can still use other functions, like email or subdomains, through your external host.

Notes

Own domains can only be used with Dolphin premium plans

You may use up to two domains with your Dolphin website; one domain that was registered with or transferred to Jimdo and one forwarded domain

If you’re using two domains with your website, the domain that is registered with Jimdo will always be the primary domain (the domain that is visible in the address bar when visiting the website)

If you’ve connected your Jimdo account to Facebook or Google please add a new email address to your Jimdo account first. After this, you’ll need to set a password for your account. If you’ve already done so, please skip to the part below on disconnecting social media accounts.

Setting a new password

Log in to your Jimdo account

Click on your profile picture in the top left corner and choose the General tab

Click the Set password button, type in your new password and confirm it

Click Save

Your new password is set. You can now log in using any connected email address and your password.

Disconnecting social media accounts

Log in to your Jimdo account

Click on your profile picture in the top left corner and choose the General tab

Click Disconnect from next to Social Media Accounts (this link appears underneath the respective social media account)

Done!

Please follow the steps mentioned below if you’d like to change the email address you use to log in to your Jimdo account.

Changing login email address

Log in to your Jimdo account

Click on your profile picture in the top left corner and choose the Email tab

Enter the new email address in the box on the bottom of the page and click Add new email

Check the inbox of the corresponding email account. You should find an email from us containing the verification link. Open the email and click Confirm now

Go back to the email address overview in your dashboard

Click on Set as primary next to your newly added email address

Done! You can now remove the old email address by clicking the trash can icon next to it

Disconnecting social media accounts

If you’d like to disconnect your Facebook or Google account from your Jimdo account, please follow the steps described in our help article How do I disconnect Facebook / Google from my Jimdo account?

Submit the sitemap of your Dolphin website if you'd like it to be indexed by Google faster.

Requirements

A Google account for using Search Console

A premium plan for your Dolphin website

Optimally, your domain is already connected to your website

Your Dolphin website is published

Submitting sitemap to Google

Log in to your Search Console account or create a new account for this purpose

Click the three bars () on the very left to open the menu

Choose your property in the menu by clicking on Search property. If your domain is not visible here, please add it to your account first

Click on Sitemaps under Index in the left menu

Type sitemap.xml in the empty field and click on Submit

Please note that your website won't immediately appear in Google's search results after submitting your sitemap to Google.

After adding your own logo or creating it with our Logo Creator, you can of course adjust the size of the logo to your needs.

Changing logo size

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

Click on your logo

Use the magnifying glass icon buttons to gradually change the size of your logo

Notes

The maximum size for your logo is 240*80 pixels if your image is larger than this requirement, it will be scaled down by our system

Resizing your logo in the respective dimension is not possible if your logo reaches the minimum or maximum value for height or width

Your Dolphin website’s navigation and logo are scaled down automatically once visitors start scrolling through your website

Logos are crucial to a brand identity and the public perception of a company or project. On your Dolphin website, you can add your logo in the navigation bar and also in the footer.

Add a logo

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

Hover your mouse over the navigation bar or the footer, then click on the eye icon (Show elements)

Place a checkmark next to Logo

If you haven’t added a logo yet, please click on the logo placeholder

Click on the image icon (Choose image) to add your logo

Select a logo or upload one of your own by clicking on the Upload images button

Click on Add image

Good to know: You can alter the position of your logo by changing the layout of your navigation or footer. Furthermore, find out how to change the size of the logo.

Start your own online store by adding products to your Dolphin website.

Add a Product

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

Go to the bar at the top and then click on Store > New Product

‘Drag and Drop’ an image of your product in the pop-up window or choose a picture from your files on your computer by clicking on Browse. If you don’t have an image of your product as yet, just skip this step by clicking on ‘Add images later’

Your product will now appear in your Dolphin store.

Edit Product details

After adding a product to your store, you can do the following:

add a Product Title and Price

manage your stock (Please remember to finish your store setup before doing this!)

add a short description of your product

give more information on your product such as Size or Dimensions, Product Details, Special Instructions etc.

Click on the eye icon (show elements) on the left side of the block to add or remove content. You can, for example, add additional pictures of your product or add quantity so that your customers can choose the amount when ordering.

You can link your social media profiles within the navigation bar and the footer of your Dolphin website. Your visitors will see at first glance which social networks you’re part of and can get to your respective profiles easily.

Link your social media profiles

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

Hover over the navigation or footer of your website and click on the eye icon(show elements) on the left

Click on the social network you’d like to add

Type in the link to your profile. To change the link afterwards, click on the icon in your footer or navigation and add the link to your corresponding profile

You can connect G Suite to your domain in order to create a fully featured email account (@yourdomain.com).

In case you’re using a forwarded domain, you’d have to take care of these settings at your domain provider. The following instruction only applies for a domain registered at Jimdo.

Please note: G Suite is a paid service offered by Google.

Creating a G Suite account and verifying your domain

Sign up for the paid G Suite package

After logging in, you will see the screen to Set up G Suite

Click on the X in the top left corner to cancel this process for now

Open the menu in the top left corner and choose Apps > G Suite

In the following section, you’ll see a red bar at the very top prompting you to verify your domain

Click Verify

Click Next in the G Suite setup wizard until the window Verify your domain appears here, click Begin verification

Choose the method Domain name provider, then choose other from the dropdown menu below

Copy the TXT record shown under step 1. It starts with ”google-site-verification=...”

Afterwards, you’ll need to take care of a few steps from within the dashboard of your Jimdo account. Please don’t close the browser window in which the verification of your domain takes place. Instead, open a new browser window or tab for the following steps.

Log in to your Jimdo account and choose your website

Click on the paper plane icon (Email) on the left edge

Click the G Suite tab

Paste the TXT record into the empty field and click Save

Go back to the browser window containing the domain verification and click the Verify button

Normally, your domain should be verified after a short waiting period. If this action fails, please click the Verify button once again.

It can take up to 72 hours for you to be able to use your email account. To use your email account, simply sign in to Gmail.

When you add a product to your Dolphin store, store system pages such as Confirmation, Return Policy, Terms and Conditions etc. are added to your Dolphin website. You can choose to edit these pages and adjust them to your liking.

Edit Store system pages

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

Click on Pages from the bar at the top

On the left, you will now find the Store pages. Click on it to edit to the pages

Which store system pages can I edit?

You can edit the following store system pages:

Cart (limited content can be changed here)

Confirmation (you can add your own content)

Return Policy (you can add your own content)

Terms and Conditions (you can add your own content)

Delivery Policy (Text under Delivery Information can be edited however information for Delivery Info per Region will be shown as per your Shipping and Tax settings )

You can easily create discount codes for your customers and also set the rules for how and when customers can use them.

Create a discount code

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

Go to the bar at the top and click on Store > Overview

Select the tab Discounts

Click on the button Create discount

Enter the required information and click on Create discount

Done! Your customers can now use the discount code during checkout to avail their discount

Change discount code

Once you’ve created a discount code, you can make changes to it from Menu (Store > Overview > Discounts).

Click on the three dots () next to the name of the discount code that you’d like to make changes to. You’ll see the following options:

Edit the discount code and make changes to the name, code, the discount value (\%) and the minimum purchase amount

Deactivate the discount code, if you’d like to offer it again in the future

Delete the discount code that you no longer need

You can set up a personal email address ([email protected]) with all Dolphin premium plans.

Requirements

If you've connected your own domain to your Dolphin website, you can use one of the following methods to set up your email address.

Note: This only counts for domains registered with Jimdo. You may use G Suite with your forwarded domain, but cannot do so using our connection. You’d have to take care of these settings at your domain provider.

Forwarding address

A forwarding address, also called alias, is a pure forwarding of incoming emails. This email address does not have its own inbox, but will simply forward the messages on to a real email account.

Also, you won’t be able to answer from a forwarding address.

Google G Suite

Alternatively, you can use Google’s paid service G Suite to set up your email address with your domain.

External provider using MX records

Feel free to connect your external email provider with your domain by setting up MX records from your Dashboard.

There are a few pages on your Dolphin website which can only be reached via the footer - we call them system pages. Two of these are the ‘Imprint’ and ‘Privacy Policy’ pages.

Edit the system pages

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

Click Pages in the top left corner

On the left, you will now find the system pages. Click on the page you would like to edit and change existing content or add new website areas

Note

Photo credits in your imprint are added automatically if you are using images provided by Jimdo. These cannot be removed manually. The photo credits will be removed automatically if you no longer use the corresponding images on your Dolphin website.

Editing text inside the content area of your Dolphin website is a simple feat. We’ll show you how it’s done!

Edit texts

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

Click on the text you’d like to change

Edit your text as you would in any other text editor. You can change, delete, reformat or add your own text

You can find several common formatting symbols above your text to make your text appear differently. Make your text appear in bold, or italic, change the alignment or choose a different text type. You can choose between three different headline sizes and regular text.

Please note that these settings apply per paragraph.

Arrange text as a list

Click the text that you want to appear as a list

Click the list button above your text that way, your text becomes a bulleted list

Click the list button once again if you want your text to be a numbered list

Strikethrough prices are a tested method that can draw attention to special offers. Whether you’re starting a sale or offer your products at a reduced price due to a sales promotion strikethrough prices are a good means of attracting customer attention.

Adding Strikethrough Prices

Log in to your Jimdo account and choose your website

Click edit to enter your Dolphin website’s edit mode

Click on Store > All products located in the top bar

Click on the three dots () next to the product you’d like to change and choose Edit

Check the box Set sale price next to the product or a variant thereof that way you can decide which variants of your product appear with a reduced price

Set the sale price in the new field and click on Save

Notes

If you’re having a product with multiple variants in your store and would like to offer discounts only for certain variants, the price of this product will be displayed as a price range. If a customer is shopping in your store and chooses a variant, the product will show the actual price.

This is not the case if you have a product with multiple variants that all have the same sale price. In those cases, the discounted price will also show before your customer chooses a specific variant of your product.

Feel free to use variants in your online store if you’re offering products like clothes that come with different properties, like sizes and colors.

Editing variants

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

Go to your store product that you want to create variants for

Click the Add option tab next to the product

Fill in the name of the option, like color or size

Type in the names of the different variants in the fields

For instance, if you’d like to have color variants, then specify the available colors here

Then, click the plus icon or hit the enter key on your keyboard to add the variant

To change the order in which the variants appear, click and hold the crossed arrows icon and drag it to a new position. Use the trashcan icon to delete a variant you don’t offer anymore.

If you’d like to remove an option entirely, simply click Remove option in the lower field.

By tracking inventory, you can ensure that you do not offer more units of products than are currently available. When stock level for a certain store product or product variant is less than 5, your customers can see that the product is unavailable.

Please make sure that your Dolphin Online Store setup is complete before you make changes to stock level for your store products.

Manage inventory level

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

Go to your Store page

Click on the store product that you’d like to make changes to and then on Go to to edit it

Click on the Button Add to Cart, or rather Out of Stock to make changes to inventory level

Activate the slider next to Track Inventory

Now give the quantity for the store products and product variants and click on Save to finish

We’ve noticed that the Dolphin store performs best with up to 100 products.

The number of variants per product should be no more than 36. These would be, for example, two options like 'size' and 'color', each with 6 choices.

The total number of variants in your online shop should not exceed 450.

Please note that a significantly higher amount of products or variants might restrict the performance of your store, and thus, your website.

If you believe that your shop's loading times have noticeably deteriorated, please reach out to our Support Team.

You can direct your visitors to additional content on your Dolphin website using links, and keep your pages nice and organized.

What type of links are supported?

The following links are supported with the link feature:

Page: choose one of your website’s pages

Store: link to a product or a category from your store page

URL or Email: link to an external website or to an email address

Call : type in your phone number so users can call you with the push of a button

Booking service: link to your preferred booking service

File : offer your visitors files to download

Where can I place links?

Detailed instructions for placing links on the following content can be found below:

Text on your website

Images

Buttons

You can offer a different payment methods to your customers by connecting your Stripe account to your Dolphin store.

Connecting Stripe

First, make sure that you’ve already added a product to your Dolphin store and then follow these steps to connect Stripe:

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

Go to the bar at the top and then click on Store > Overview

Now click on the menu (three horizontal lines) to go to Store Settings

Click on Connect in the box Accept payments with Stripe and log in to your Stripe account

Your Dolphin store is now connected to Stripe! Your customers can choose to pay with either credit card or SEPA direct debit.

Note

Please note: To use SEPA direct debit, you’ll need to activate this feature in your Stripe account first. This can take up to 30 days.

Connecting your PayPal business account to your Dolphin store offers a variety of payment methods to your customers to choose from.

Connecting PayPal

First, make sure that you’ve already added a product to your Dolphin store and then follow these steps to connect PayPal:

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

Go to the bar at the top and then click on Store > Overview

Now click on the menu (three horizontal lines) to go to Payment Settings

Click on Connect in the box Accept payments with PayPal and log in to your PayPal business account

Your Dolphin store is now connected to PayPal. Your customers can choose to pay with PayPal, as well as credit card via PayPal.

You can link your texts to other pages, files, external websites and your own phone number or email address. That way, you can ensure that your visitors find what they’re looking for.

How to link text

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

Highlight the text you want to link

Click on the chain link icon (Insert link)

Click the kind of link you'd like to use

You'll then have the following options:

Page: choose one of your own pages

Store: link to a product or a category from your store page

URL or email: link to an external website or to your email address

Call : provide your phone number so that your visitors can call you from a mobile device

File : upload files that you'd like your visitors to download

You don’t need your Dolphin store any longer? No problem! You can deactivate your Dolphin store by the following steps:

Deactivate Dolphin store

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

Click on Store > All Products located in the top bar

You’ll find your Product Overview on the left. Click on the three dot menu () next to a product, and then on Delete

Repeat this for each product until l you’ve deleted all products from your Dolphin store

Upon deleting your last product, you’ll be asked Closing up Shop? for confirmation

Click Delete to confirm

Your Dolphin store is deactivated now. Your website visitors won’t see any Store related items such as the Shopping Cart, Store links on your website anymore.

The Google Search Console is an efficient tool to help Google index your Dolphin website even faster.

You’ll need:

A Google account to use the Search Console

A Dolphin premium plan

A domain that is connected to your website

Your website to be published

After that, add your website to the Google Search Console by following the steps below:

Adding a website

Sign in to Google Search Console or create an account

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

In the top right corner of your website, click the three dots () > SEO

If everything seems fine, simply click Connect

Choose your Google account in the following window

(Note that this is a popup window. You might need to allow your browser to open those)

Done! We’ll take over from here

Note: You can make sure that your website is properly connected by checking the status in your Google Search Console.

To help your Dolphin website rank high on Google, we set the most important SEO features for you. So sit back and relax - we'll take care of your SEO automatically!

Overview of SEO features

We’ll take care of the following settings for your Dolphin website:

Meta Titles: Optimized for each page

Meta Descriptions: Customized for your topic

Mobile Responsive: Optimized for all devices

Page Speed: Pages load lightning-fast

System Pages: Customizable 404 page

Sitemap: It’s always up to date

Robots.txt: We speak robot

URLs and Redirects: Links made easy

We also provide you with additional tips to optimize your SEO settings when you’re in edit mode of your Dolphin website.

You’d be happy to know that we take care of the biggest and most important SEO settings for your Dolphin website. However, there are some things that you can adjust to your liking.

Make changes

To make changes to your SEO, please:

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Dolphin website’s edit mode

Click on the three dots () in the top right corner and then select SEO

Update the Homepage title and the Website title

If you’d like, you can also add Website keywords that fit in with the topic of your website. The assistant in the bottom right corner will help you place those keywords later

Add alternative text to your images

Additionally, you can find a list of all the SEO settings that we’re taking care of on the right hand side

If you’d like your website to appear on search engines, you should use significant words or phrases in your content. Adding keywords to each page helps search engines and visitors get a sense of what it is about and whether your website will be relevant for them. Such texts are especially important on your homepage in order to make your website ‘Google-friendly’.

Of course, Google has to know that your website exists before it can appear within its search. To do so, Google uses so called ‘crawlers’ to visit and index your website.

When will Google visit my website?

It’s up to Google to visit your website - only they know when to send their crawlers your way. Sometimes it takes Google a couple of days to crawl new websites, but in some cases it can also take several weeks.

Can I accelerate the process?

You may add your website to the Google Search Console and use the URL Inspection Tool. Afterwards, you can tell Google to index your website. Please note that it may still take a while for Google to actually index your website.

Can I check the current status?

Yes! You can check whether your website has already been indexed by typing in the following into Google’s search box:

site:YOUR WEBSITE ADDRESS

Example: site:my-new-website.com

Gain more detailed information about your website statistics by connecting your own Google Analytics account to your Dolphin website.

Requirements

You have already activated the internal tracking on your Dolphin website

You’ve created your Analytics account and set up the property for your Dolphin website. Find out how to set up a property in the Analytics Help

How to find the Tracking ID

Log in to your Analytics account

Click Admin on the bottom left

Using the Account column, choose the account with which you’ve created your website’s property

Select your property in the Property column

Find your tracking code by clicking Tracking Info > Tracking Code

Copy the code found under Tracking ID (it starts with ‘UA-...’)

Now that you’ve copied the Tracking ID to your clipboard, we can move on to the next step.

Connecting Google Analytics to your Dolphin website

Log in to your Jimdo account and choose the desired website

Click the gear icon (settings) on the left

Choose the tab Analytics and scroll down until you reach Google Analytics

Paste your tracking ID into the box under Tracking ID

Click Save

Once enough useful data has been gathered, you can have a look at your website statistics in your Google Analytics account.

Did you already activate your website’s statistics ? Good job! Now you can have a look and find out more about your website’s popularity.

View the statistics

To view your statistics, please:

Log in to your Jimdo account

Choose your Dolphin website using the button in the top right corner, then click on Show Dashboard

Click the chart icon (Statistics) on the left side

Here you can find the most important statistics of your Dolphin website. Using the buttons located on top of the page, you can decide the time frame for which statistics are shown. Find out more about the meaning of the numbers here.

Good to know: You can easily view your website’s statistics on the go using your smartphone browser. Just follow the steps above. That way, you can check the impact of your recent marketing endeavors and changes made to your website, no matter where you are.

Activate statistics for your paid Dolphin website if you’d like to know more about the behavior of your visitors. This helps you optimize your website content.

Requirements

You’ll be able to activate statistics once you’ve published your website.

Activate statistics

This is how you activate the statistics for your published Dolphin site:

Log in to your Jimdo account

Choose your Dolphin website using the button in the top right corner, then click on Show Dashboard

Click the gear icon (settings) on the left side

Choose the tab Analytics

Read and confirm our terms and conditions and our privacy policy

Click on Turn on Statistics

View the statistics

You can view your statistics directly from your dashboard by clicking the chart icon (statistics). You can also learn more about the meaning of your statistics.

Are you looking to remove the payment method prior to your next subscription renewal?

No problem - please contact our Support Team and include the name of the website you are looking to remove the payment method for. We will take care of the rest and get back to you as soon as possible.

If you’d like to input your VAT ID anew or you’ve received a message stating that your VAT ID is invalid, you can find the appropriate information here.

Jimdo regularly checks whether your VAT ID is still valid. We use the European VIES service to achieve this.

How do I submit my valid VAT ID?

If your VAT ID is invalid, it will be removed automatically. In such cases, you’ll be notified via email. Please get in touch with our support team so we can update your VAT ID for you.

Where else should I update my information?

Your VAT ID is used in several places on your Dolphin website, respectively your online store. You should make sure to check the following places:

Imprint: Update your VAT ID by clicking Pages in the top bar and then choosing System Pages > Imprint. In case you’re using the Legal Text Generator, please update your information from within the Legal Text Generator

Business Profile: Adjust your VAT ID in the business profile of your Dolphin website

Everything you need to manage your profile can be found and customized in your Dashboard.

Switching to the dashboard

Your profile is located in your Dashboard. To get there, simply log in to your Jimdo account. If youre already logged in, simply enter the Dashboard through your Jimdo Creator website by clicking on Dashboard at the very top of the menu.

Updating your profile

With your mouse, hover in the top left hand corner of the Dashboard over your name and email. Then click Profile to update these settings:

Adding a profile picture

Entering your name

Changing your password

Setting a dashboard language

Connecting social media accounts

Subscribing to the newsletter

Managing email addresses

Good to know: You can set the preferred language for each Jimdo website separately.

Already have a Jimdo website, but want to create another, brand new one? Lets do this!

To create another Jimdo website, follow these steps:

Log in to your Jimdo account

In the dashboard, click on your websites name in the top right corner

Click on the button New website

Choose the type of website you want, the example template, and your Jimdo plan

If you choose to buy a Jimdo plan, youll then go through the order checkout process.

Youll now see your new Jimdo website in your account and you can start editing it right away. Get creative and have fun!

Do you have additional products for your Jimdo Creator website, like domains and email packages, that youdon'tneed anymore? You can cancel these any time up to four weeks before the renewal date.

Canceling Additional Products

To cancel additional products, just follow these steps:

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Jimdo Creator websites edit mode

At the very bottom of the menu click on Subscription

Go to the Extras section

Click on Cancel next to the products youdon'tneed anymore

Done! Youll receive an email from us to confirm the cancellation.

Note

Please check early enough before the renewal date if you still need your additional products, as invoices cannot be changed later in time.

If youdon'tneed or want your Jimdo Creator website anymore, you can delete it at any time, as long as it contains a Free plan.

Deleting Jimdo Creator websites with a paid plan

Only websites with a Free plan can be deleted. If you have a premium plan, youll have to cancel your contract first.

Deleting Jimdo Creator websites with a Free plan

To delete a website with a Free plan, follow these steps:

Log in to your Jimdo account and choose the desired website

Click on the gear icon (Settings) on the left edge of the dashboard

Select the tab Delete Website

Read through the warning and check the box to confirm thatyou'veread the warning and agree

Confirm the deletion by clicking Delete Website

Important: Please be certain that you want to delete your Jimdo Creator website. Onceyou'vedeleted the website, itcan'tbe restored.

If you want to connect your email account with an external email client, youll need some specific server information. Using the settings below, you can manage your mail traffic using your smartphone or a computer.

Protocol (using SSL)

Host / Server

Port

IMAP (incoming)

secure.emailsrvr.com

993

POP3 (incoming)

secure.emailsrvr.com

995

SMTP (outgoing)

secure.emailsrvr.com

465, 587, or 8025

Please make sure to use your whole email address as username.

If you have a premium Jimdo plan, you can edit all contract-related details by going to the bottom of your menu and clicking on Subscription. Its important to keep the following things up to date:

Subscription owner and invoice recipient

Update the subscription owner or change the invoice address for your Jimdo plan. The changes you make here will reflect on your next invoice.

Special Billing Email Address

Edit the email address you want to use for receiving invoices and payment reminders for your Jimdo subscription.

Note

When you change the contract details, the information about the domain owner doesnt update automatically. Get in touch with our Support Team if you wish to change the owner information for your domain as well.

Because we love the environment, wedon'tsend invoices in the mail. Instead, you can find all of your invoices on your Jimdo Creator website with the option to download them.

Downloading an invoice

You can download all paid invoices. This is how to do it:

Log in to your Jimdo account and choose the desired website

Click Edit to enter your Jimdo Creator websites edit mode

At the very bottom of the menu, click on Invoices

Scroll to the section Your paid invoices

Click on the button Invoice

Your invoice will now automatically download to your device in PDF form, so you can check and process it as necessary.