KISI FAQs

YOU WILL NEED

Kisi Controller Pro (comes with a 24V Universal AC power supply)

Not included with Kisi purchase:

12 or 24V DC fail safe electric strike or magnetic lock

Ethernet Cable

Low Voltage Wires

External Power Supply for lock

Push to exit button/motion sensor

Keypad

1. First, you will want to connect the negative (-) lead from the Maglock to the Normally ClosedNC connection on the Push to Exit button.

2. Next, you will connect the Common (COM) connection on your Push to Exit to the Common (COM) connection of the Motion Sensor.

3.Next, you will connect the Normally Closed (NC) connection of the Motion Sensor to the Common (COM)connection of the Power Supply's output.

4. Next, you will connect the positive (+) lead from the Maglock to the Normally Closed (NC)output connection of the Power Supply's output.

5. Lastly, you will connect the low voltage wiring from Ground (GND) on the Kisi controller to Ground (GND) on the Power Supply's input, and Normally Open (NO) on the Kisi controller to In (IN) on the Power Supply's input.

YOU WILL NEED

Kisi Controller Pro (comes with a 24V Universal AC power supply)

Not included with Kisi purchase:

12 or 24V DC fail secure electric strike or magnetic lock

Ethernet Cable

Low Voltage Wires

External Power Supply for lock

SEQUENCE FOR WIRING KISI CONTROLLER PRO TO A FAIL-SECURE DOOR LOCK

this troubleshooting guide

Wire one of the four door relays to the external power supply and the fail-secure lock on your door. Since you will be wiring the relay as a dry contact, you will start by wiring the relay to the power supply from GND (Ground) and NO (normally Open) to the GND (Ground) and IN (Input). Next, you will need to run the negative wires to COM (Common) and run positive to NO (Normally Open) back to the lock.

Once complete, power the Kisi Controller Pro using provided power supply and input. A blue light should come on if powered.

Plug in the Ethernet cable, you should see a green blinking light on the top right hand corner of the board. This indicates that the Kisi Controller Pro is online. If the light is not green, please refer to .

YOU WILL NEED

Included in Kisi box:

Kisi Controller Pro (comes with a 24V Universal AC power supply)

Not included with Kisi purchase:

12 or 24V DC fail safe electric strike or magnetic lock

Ethernet Cable

Low Voltage Wires

Keypad

Push to Exit/Motion Sensor

SEQUENCE FOR WIRING KISI CONTROLLER PRO TO A FAIL-SAFE DOOR LOCK

this troubleshooting guide

Wire one of the four door relays to the fail-safe lock on the door. Since you will be wiring the relay as a wet contact, you will need to run the positive wires to 12V or 24V (Depending on your lock) and run negative to NC(Normally Closed).

The wiring should also run to a keypad outside the space and a REX (Request to Exit) inside the space. A keypad should be used as a back-up mode of access in case internet goes down. A REX allows an occupant to exit the door without using Kisi, and would refer to either a motion sensor or a push-to-exit button. Wire your REX to IN1 (Input 1)and GND(Ground) in the REX component.

Configure the jumper wire to run from GND (Ground) to COM (Common).

IMPORTANT: The Kisi Controller Pro only supplies up to 4 Amps total for the door locks that are drawing power from the circuit board. It is highly recommended if you have more than one maglock that you power your maglocks through an external power supply.

Kisi Controller Pro does NOT support AC wiring, so make sure the lock can work on DC.

Once complete, power the Kisi Controller Pro using provided power supply and input. A blue light should come on if powered.

Plug in the Ethernet cable, you should see a green blinking light on the top right hand corner of the board. This indicates that the Kisi Controller Pro is online. If the light is not green, please refer to .

YOU WILL NEED

Included in Kisi Controller Pro box:

Kisi Controller Pro (comes with a 24V Universal AC power supply)

Not included with Kisi purchase:

12 or 24V DC electric strike or magnetic lock

Ethernet Cable

Low Voltage Wires

SEQUENCE FOR WIRING KISI CONTROLLER PRO TO A FAIL-SECURE DOOR LOCK

this troubleshooting guide

Wire one of the four relays to the fail-secure lock on the door. This is a wet contact relay which will require positive wires to run to the 12V or 24V (Depending on your lock) and negative to NO (Normally Open).

Be sure that you do NOT connect the door lock to GND and NC (Normally Closed). Such a configuration will burn out the fail-secure lock over time.

Configure the jumper wire to run from GND(Ground) to COM(Common).

**IMPORTANT** - The Kisi Controller Pro only supplies up to 4 Amps total for the door locks that are drawing power from the circuit board. If you wish to power up more doors, DO NOT exceed a total of 4 Amps for each Kisi Controller Pro.

Example: If you have two electric strikes that draw 12V/2 Amps from Kisi Pro, you CANNOT power anymore locks from the circuit board. You can still wire another two door locks to the Kisi Controller Pro, but only from their own separate power supply and as dry contacts.

Kisi Controller Pro does NOT support AC wiring, so make sure the lock can work on DC.

Once complete, power the Kisi Controller Pro using provided power supply and input. A blue light should come on if powered.

Plug in the Ethernet cable, you should see a green blinking light on the top right hand corner of the board. This indicates that the Kisi Controller Pro is online. If the light is not green, please refer to .

external power supply

Model Number / SKU: KCP1

HOUSING

Color

White

Material

ABS

DIMENSIONS

Height

12"

Width

9"

Depth

3"

Mounting

Screw-in

WIRING CONFIGURATION

Internet

Wired via Ethernet (CAT6) and/or WiFi

Power

16V DC (included)

12V DC external power supply when used with dry contacts

24V DC when used with wet contacts

Wet Relays

Supply low voltage power for electric strike. Total amount pulled from relays not to exceed 2A

FEATURES

Door Relays

4 dry or wet contact relays

Door Contact Sensors

4 door contact sensor inputs

Request to Exit (ReX)

4 request to exit inputs

Internet

Wired (ethernet) and/or wireless (WiFi)

LAYOUT DIMENSIONS

This article is focused on wiring specs for Kisi - in case you are interested in general setup and configuration check out Installation Instructions for Door Access Control System on Kisi Academy.Our Wiring Handbook for Controller can be found here.

Kisi Controller Pro

Required connections:

Low Voltage Wires (18-2 gauge)

Ethernet (CAT5/CAT6 recommended, although it will also work on WiFi)

Power (110W 24V Universal Power Supply included)

A typical setup for wiring magnetic locks includes the following:

(1) 18-2 gauge wire for the door contact

(1) 18-2 gauge wire for the electrified lock

(1) 18-4 gauge wire for the request to exit

(1) 18-6 gauge wire for the card reader

When installing the Kisi Controller Pro 1.1, Kisi suggests the following:

Do not exceed 125 feet (38.1 meters) for your low voltage wiring (18-2 gauge wire) runs

Do not exceed 300 feet (91.4 meters) for your ethernet (CAT5/CAT6) runs

Kisi Reader Pro

Required Connections:

CAT5/CAT6 Ethernet cable run back to the Power Over Ethernet (PoE) enabled internet switch (recommended) or to PoE injector back to the Local Area Network (LAN) switch

When installing the Kisi Reader Pro, Kisi suggests the following:

Do not exceed 300 feet (91.4 meters) for your ethernet (CAT5/CAT6) runs

Q: My Kisi Controller Pro 1.1 is offline and I cannot unlock the doors. What do I do?

A:The Kisi Controller Pro 1.1 can fall offline for a number of reasons, the most common of which is a network change, such as updating the network password. To confirm the device is offline, the LED light on your Kisi Controller Pro 1.1 above the relays should be blinking red, indicating no network signal. Carry out the following steps until the LED light turns to blinking green, which indicates it is online.

1. Power cycle - unplug power and plug it back in.

2. Ethernet cycle - unplug the ethernet cable from the Kisi Controller Pro 1.1 and plug it back in.

3. Check all power sources to the Kisi Controller Pro 1.1 and make sure they are securely fastened.

4. Restart router which Kisi is connected to.

If all of the above does not bring the Kisi Controller Pro 1.1 online, reach out to [email protected].

Q: My Kisi Controller Pro 1.1 is online but the doors do not unlock. What do I do?

A:Check the following things:

1. Are the electric locks getting power? As a general rule of thumb, if the door is unlocked by default, there is no power going into the locks. Check the IT closet for the power supply. The building/office manager will have a better idea of where this is.

2. Are the relays on the Kisi Controller Pro 1.1 clicking? Go to the Kisi Controller Pro 1.1 and press the unlock buttons on the Kisi app. Listen for a clicking sound on the controller itself. If the relay is not clicking, reach out to [email protected].

Q: Can the Kisi Controller Pro 1.1 integrate with an existing alarm system?

A: Yes, Kisi can integrate your alarm system with the Kisi Controller Pro 1.1. Our standard configuration for alarm integrations is turning the alarm off upon triggering the Kisi relays, unlocking the doors for 3 seconds, then re-arming the alarm after the doors re-lock. To set up an alarm integration, you will need to contact Kisi Support by emailing [email protected].

Connect your Ring Doorbell to your Kisi system to see who is at your front door and let them in from anywhere in the world.

With Ring connected to Kisi, you can:

Easily see who is at your door and tap the Kisi button to unlock the door

Create a 24/7 virtual front desk for your office

Monitor all the doors in your space from anywhere in the world

Never travel back to your office just to let in a guest or delivery

To set up the integration:

To Add Ring Partner Kisi:

1. Press the menu button in the top left-hand corner 2. Select Devices 3. Select your device 4. Select Device Settings 5. Select Partners 6. Select Add Partner

There you will find Kisi.

Now, when you are speaking to a visitor through the Ring App, you will see a Kisi icon. You can press the Kisi icon to jump directly into the Kisi app and unlock your door for your visitor.

To add an access card to a Kisi member, select Members from the Dashboard, then search for the member you wish to assign the card.

Once you've selected the member, click the Cards section and select No Card Assigned.

Input the card token which is printed on the card. **Note** - Tokens are case sensitive. Click Assign.

this Android app

**IMPORTANT NOTE** - Once you have assigned the card to the member, the member must activate the card.

______________________________________________________________________________

If you do not wish to issue cards to specific members, you could use an email like "[email protected]" and assign cards in Kisi to users with variations of this email like "[email protected]" to assign cards in Kisi and confirm them via the same email. This would avoid adding new emails to your system while the "+" in the email makes it unique for our system, so you would create as many variations as you need for cards that you do not want assigned to specific members.

*Note* - This method will not work for Microsoft Exchange users.

______________________________________________________________________________

Kisi also has the ability to enable 3rd Party Cards. If you are interested in 3rd Party Cards, please download to scan the 3rd Party Cards you'd like to use. Upon scanning the cards, please reach out to [email protected] and we will be able to configure and enable the cards for you.

Ethernet

Kisi Controller Pro 1.1 is capable of connecting to a network via a wired ethernet connection. It supports 10Mbps and 100Mbps operation.

Wifi Network Frequency

Kisi Controller Pro 1.1 can operate on both 2.4GHz and 5GHz frequencies.

Firewall

The Kisi Controller Pro only makes outbound connections, so you have to configure the TCP ports if you have afirewall thatpreventsoutbound connections.The UDP connections can remain closed.Below are the TCP ports that you need to open:

Port

TCP

UDP

Usage

31314

Initial device-server connection

993

Fallback device-server connection

80

Fetch device firmware

The wifi chipwill attempt to connect via TCP port 31314. If this fails, they will attempt to use TCP port 993, which is typically open by default for email traffic. Our wifi chipdoes not use UDP.Port 80 is used to request and transfer wifi chipupdates. This port is typically open by default for HTTP/HTTPS.The wifi chipwe use is able toconnect across multiple levels of firewall and NAT (Network Address Translation), so NAT firewalls work fine with Kisi. Be sure to have yourIT administrator unblock the necessary ports before connecting your Kisi Controller Pro 1.1.

EnterpriseWifi Network

Kisi Controller Pro 1.1 does not currently support enterprise-level wifiauthentication, 802.1x, which requires that you log in with a username and password as well as the customary SSID. You will not be able to connectyourKisi to such a network unless this is downgraded to a802.11n wifioperating in the 5GHz band. It is also compatible with 802.11a, 802.11b, and 802.11g networksas well.

Captive Hotspot Network

The wifichip doesnot support networks which require auser to enter login detailsbefore network access is granted. This ismost commonly encountered with public hotspots and some guest networks in officeenvironments (rarely for home-based wifinetworks).

WiFi Encryption

Kisi Controller Pro 1.1 does not require an open network for it to work.Itcan operate on WPA, WPA2, and Open networks.

Recommended Settings

We always recommend setting up your Kisi to work with two networking options of connecting to the Kisi Cloud: ethernet and wifi. So, we recommend that your Kisi Controller Pro 1.1 is installed next to your wifi router.In the unlikely case that your Ethernet goes down, wifi can act as a backup.

If the Kisi Controller Pro 1.1 is installed in an area with no wifi connection, you should set up adedicated 4G hotspot. This works for places where the wifisignal is out of reach, such as yourlobby door when your office is located on the 10th floor of the building.

Place admins and Place Owners can update their credit card information in the web app. From the admin dashboard selectBilling.

If you are an admin, you will see your billing information as well as a section namedUpdate Credit Card.

FAQ:

"No subscriptions found"- message. If you do not see any billing information, then you are not a place admin. Only place admins can update the credit card. To become a place admin, you must reach out to the place owner and request that he/she shares admin permissions with you.

The Kisi Controller does not have a Fire Alarm Control Panel (FACP), however it works with any off-the-shelf alarm panel, e.g. the Bosch FPA-1000 Fire Alarm Panel, which is often already installed in buildings.If youre installing the FACP yourself and looking to connect your magnetic or fail-safe strike locks toyour own fire alarm, Kisi recommends introducing an external power supply to provide power to yourlocks as well as providing a built-in FACP. The external power supply and fire alarm panel combinationthat Kisi recommends is the Altronix AL600ULACM or a customized model of LifeSafetyPower.

this manual

How It Works

The power supply controls both the electricity to your lock and the FACP, regardless of whether yourFACP lives within the power supply or is external (i.e. Bosch FPA-1000). When the fire alarm is tripped,it will send a signal to the power supply and interrupt the fire relay controlthis allows your doors to remain unlocked from the outside while power is removed (fail-safe) during an emergency. This functionality is independent of Kisi and works regardless of any connectivity issue with your Kisi controller.

You can find wiring instructions for the Altronix AL600ULACM FACP in Figures 3-7 of .

*IMPORTANT* - Only the Account Owner / Master Admin can create a Secondary Admin.

Kisi only allows for one account owner/master admin, but you can assign administrator permissions to as many other users as you'd like.

Secondary Admins can do anything the Master Admin can do except make changes on the Place page.

To create a Secondary Admin, from your Dashboard go to Members, then Add Members. (Note - if the user already exists as a member, adding the email address again WILL NOT duplicate the member. It will simply add another share to the member's profile.)

Enter the email address of the user you'd like to assign Admin privileges, then select the Kisi default group Entire Place. **Important** - Selecting any other group will only share admin privileges within that group, meaning the user will only be able to make changes to that group, specifically.

Click on theEntire place icon and thenon the three little dots to the right, then select Administrator.

Finally, clickSaveandAddandDone.

Cloud-based Web App

Model Number / SKU: KRP1

COLOR

Housing

Graphite Grey

LED

Blue

DIMENSIONS

Height

5.8"

Width

2.95"

Depth

1.65"

Optional Wallplate

4" x 8"

WIRING AND POWER CONFIGURATION

OPTION 1

PoE

Wire

CAT6

Power

PoE or PoE Injector at 48V and 500mA

Internet

Wired via CAT6 and/or WiFi

Option 2

Low Voltage

Wire

Low Voltage

Power

Power supply via AUX input 12V or 24V DC

Internet

Wired and/or WiFi

FEATURES

Credentials

Smartphones (Bluetooth and/or NFC), Cards (NFC), Tags (NFC)

Users

Unlimited* (online) * depending on license

Configuration

See "Wiring and Power Configuration"

Cloud Management

Technology

Bluetooth (BLE) on iOS, NFC on Android

Updates

Over-The-Air (OTA)

COMMUNICATIONS

Internet

Ethernet, PoE, or WiFi

Credential Communications

Bluetooth (BLE) or Near Field Communications (NFC)

NFC Read Range

Up to 0.75"

BLE Tap to Unlock Range

Up to 9"

Time to Unlock

0.25 - 1.75 seconds

To send logs, follow the steps in this video.

When you're on the About page, tap on the Logs section rapidly and the "Access Developer Settings" prompt will appear.

**IMPORTANT** - When adding members it is necessary to have an active email address. If a share is sent to an email address that is not yet active, it will become blacklisted by our mail servers.

After signingup for Kisi you should receive an e-mail to confirm your account before you are able to use it. If you do not receive it, please try the following.1. Make sure that you check your spam folder as well as your inbox.

2. If you still do not find it, go to the Kisi webpage and choose "Didn't get the confirmation e-mail" and input your e-mail address.

[email protected]

Input your e-mail address and choose "Request confirmation e-mail".

If you still are unable to receive your confirmation e-mail, please reach out to .

1. Enable 2FA

Login to the Kisi Dashboard, then go to My Accountin the upper right-hand corner and on the tab Security, find and enableTwo-Factor Authentication (2FA).

After you've enabled 2FA for your account, you will need to verify your password again.

Once you've verified your password, the Set Up Authenticator will ask you to download the Google Authenticator App ( iPhone & Android ) and scan the QR code.

Kisi Dashboard

Once you've scanned the QR code with the Authenticator App you will enter the 6-digit code that appears in the app, then click Verify.

Once you've verified the Authenticator code, you will see a confirmation screen.

If you cannot scan the barcode from the web client, you need to press the option Can't Scan Itand follow the steps.

2. Saving Backup Codes

Once you've verified your Authenticator code and confirmed your account, you now have the option of saving your backup codes. Backup codes are used to access your account in the event you cannot receive 2FA codes.

3. Disable 2FA

Login to the Kisi Dashboard, then go to My Accountand on the tab Security, find and disableTwo-Factor Authentication (2FA).

Once verified, you will receive a message that you've successfully disabled 2FA.

4. Sign-In on Web/iOS/Android with the Authenticator Code

Once you've logged in with your credentials on the web or with your mobile app, it will ask for a verification code.

iOS:

Android:

Web:

Type in the 6-digit verification code and click Verify and you will gain access to your account.

5. Sign in on Web/iOS/Android with Backup Codes

Once you've logged in with your credentials on the web or with your mobile app, it will ask for a verification code. If you do not have the ability to get a code from the Authenticator App, click the Enter Backup Code option.

When the user presses that option, the app will ask for the back up codes or help.

iOS:

Android:

**Important Note** - Backup codes can be used only once. You may want to mark the codes as "used" once you've entered them.

6. Regenerate Backup Codes

Login to the, then go to My Accountand on the tab Security, findTwo-Factor Authentication (2FA). Inside that field, there will be an option to Generate New Backup Codes.

7. Lost access to Authenticator App and Backup Codes

If you have lost access to both 2FA and backup codes, the account will be lost.

Welcome to Kisi!

Here, you will findeverything you need to know about how to useKisi as one of our new users.

For a general introduction into mobile and card credentials please refer to Kisi's Credential Guide.

Step 1 Create Kisi Account forNew Users

If you've recently had Kisi access shared with you but do not already have a Kisi account, heres what you need to do:

Open the email invite that granted you access with Kisi. It should read Access to [name of place] granted.

Click on the button which says "Sign Up."

The button will take you to the profile creation page. Put in your first and last name, and create a password for your account.

Once you've created your profile, you will need to confirm your email. Kisi will send you an email asking to confirm your email. Click the "Confirm Email Address" button.

Once that is done, download the Kisi app on your mobile device.

For Android users: go to the Google Play store and searchfor Kisi. You should see an icon of a black circle with a black "K" in the middle.

https://www.getkisi.com/lessons/how-to-differentiate-between-different-access-cards

For iPhones users: go to the App Store and search for Kisi. You should see an icon of a black circle with a black "K" in the middle.

Download the application and open.

Sign in to the Kisi app with your new credentials and you should be prompted to enable your settings. Follow the prompts and you place(s) will appear when you're done.

Step 2 Unlocking your Door with Kisi

No keys available?

Reach out directly to your Kisi Admin to get access to your space. If you do not know who your Kisi Admin is, please email [email protected] with the name of your company or residential building and we will look it up for you.

iOS Devices

When you open the app, you should see a list of place(s) where you have been shared access. Select the desired place and your locks will appear with a blue lock icon. Slide the lock icon to the right and it will unlock the door.

Read more about the more technical side of unlocking the door with iOS devices in Kisi's Academy: https://www.getkisi.com/lessons/how-to-use-ios-mobile-unlocking.

Android Devices

When you open the app, you should see one or more sliders available on the screen. These sliders will be labeled with the name of each door you have access to. Slide the button from left to right until the slider turns green and gives you an unlocked message.

Read more about the more technical side of unlocking the door with Android devices in Kisi's Academy: https://www.getkisi.com/lessons/how-to-unlock-the-door-with-an-android-mobile-app.

Step 3 Using Kisi with the Readers

For offices with Readers, you have the additional option to open your doors by tapping your phone on the Kisi Reader. You may need to adjust some settings on your phone to enable this feature.

For Android devices:

Enable NFC

Enable location services

Phone screen is unlocked (some newer models do not need to be unlocked or the screen doesn't even have to be active)

For iOS devices:

Must be on iOS version 12.0 or later

Enable Bluetooth in Kisi app

Enable Bluetooth sharing in iPhone settings under the Kisi app

Enable location services to "Always"

Once those settings are confirmed, simply tap your phone to the reader and you will unlock to the door!Android NFC troubleshootingPlease be aware of the fact that some Android phones NFC modules can work in several modes.The Kisi App supportsonly HCE mode.

Kisi Cards

If you are not using a smartphone and have been issued a Kisi card by your place admin, you will need to activate your card before you can use it. To activate your card, please follow these steps.

Once your card is activated, you then need to hold the card up to the Kisi Reader Pro. When the reader flashes green, the door is unlocked!

Read more about the more technical side of unlocking the door different types of cards in Kisi's Academy:.

Set Up Kisi API Key

AnAPI Keyallows RecDesk to be connected to Kisi. They use this API Key to sync Members with Kisi cards and assign them to Groups in your Kisi account.

Sign into yourKisiaccount

Click on yourUser Name

Click onLogins

Scroll to the bottom of the page to the API Keys section

Click onAdd API Key

Enter a Name and a Password

Click onADD

Under the API, clickShow API Secret Key(you will need to then contact RecDesk to provide this to them in a secure manner)

How do I Enroll a Member into a Membership?

Set Up Webhook Integration on Kisi

Every time Kisi grants access to a member, it will communicate with RecDesk via this Webhook.

Contact RecDeskfor Webhook URL address

Sign into yourKisiaccount

Click onIntegrations

Click onAdd Integration

EnterNameof "RecDesk Webhook"

UnderType, select Event Webhook

UnderURL, enter the URL provided by RecDesk in Step 1

ClickADD

Set Up Access Groups on Kisi

Set Up RecDesk Memberships with Access to an Access Group

See How do I Set Up a RecDesk Membership with Access to an Access Group?

Set Up Member Cards for RecDesk Members with Access Control

See How do I Set Up Member Cards for RecDesk Members with Access Control?

Enroll Member in Appropriate RecDesk Membership

See

Adding members is one of the core features of Kisi. We make it easy to create a customized access solution for everyone in your space.

How To Add a Member to a Group

this article

Click on Members, followed by Add Members

Key in the email address of theuser account. You can add more than one at a time, separated by commas. Hit enter when you are done keying in the emails. *Important* - Emails must be active email addresses. Otherwise, they will be blacklisted by Kisi's mail servers.

Click onAdd to groups.Choose a group from the dropdown list. Click on the group to change the settings.

Access options, all but link access enabled by default

App access User can use the Kisi app to unlock the doors.

Card access User can use Kisikey cards to unlock the doors.

Link access allow users to unlock a door via a link on their web browser. User does not have to download the Kisi app. Recommended for visitor access only.

Basic permissions:

The default is Basic, user is only able to unlock doors.

Click on the 3 dots to select other roles. Refer to to find out more about roles.

Valid From/Until enable and disable a key at a predeterminedstart and end date/time.Not enabled by default.

After configuring all of the above settings, click on Add.

The user will receive an email with instructions.

Types of Access issued

Place: Adding users to an Entire Place means that they will have permissions to all the doors in the space. This is typically reserved for administrators.

Group: Adding users to a Group helps you controlDoor access and Restrictionsfor all usersin the same Group. This is usually for regular users.

You can also add pictures of your members to their profile. Once you've added a member, select the member's name from your Member List and click Add Image. From here, you will need to select a file from your computer that is either a .jpg or .png format. Crop the image to your liking and click Save.

1. Kisi Reader Pro shows red LED lights on the front despite plugging Ethernet cable in

Red LED lights indicate that the reader is offline. Please check if:

1. The ethernet connection is a live one. A simple test would be to plug it into a computer to see if you can surf the Internet with that network connection

2. Make sure these ports are open on your firewall as per details below

The Kisi Reader Pro only makes outbound connections, so you have to configure the TCP ports if you have afirewall thatpreventsoutbound connections.The UDP connections can remain closed.Below are the TCP ports that you need to open:

Port

TCP

UDP

Usage

31314

Initial device-server connection

993

Fallback device-server connection

80

Fetch device firmware

The wifi chipwill attempt to connect via TCP port 31314. If this fails, they will attempt to use TCP port 993, which is typically open by default for email traffic. Our wifi chipdoes not use UDP.Port 80 is used to request and transfer wifi chipupdates. This port is typically open by default for HTTP/HTTPS.The wifi chipwe use is able toconnect across multiple levels of firewall and NAT (Network Address Translation), so NAT firewalls work fine with Kisi. Be sure to have yourIT administrator unblock the necessary ports before connecting your Kisi Reader Pro.

2. The LED light on the front of the Kisi Reader Pro is blue but when I tap a card against it, the lights turn red

Blue LED lights indicate the reader is online. The red LED is an error, which could mean certain settings are not set right:

If trying to unlock with a card:

1. Card not activated

Please make sure the user clicks on the card activation email

2. The group the user is in does not have card access enabled

Navigate to the Member list, search and click on the user. Scroll down to Group Memberships, click on the Group the user has access to and turn the slider for card access on.

If trying to unlock using tap-to-unlock:

1. User does not have a valid share and/or Kisi account

When shared access, the user should have received an email from Kisi saying that 'Access has been shared'. Make sure that the user clicks on the 'Accept share' button in the email which will lead him/her to create an account

2. User does not have the correct settings enabled in their Kisi app

Confirm iPhone users have both Bluetooth and location services enabled, and Android users have both NFC and location services enabled.

3. The Kisi Reader Pro is not associated to any door

As the admin, go on to the Kisi web dashboard, click on Hardware. You should see the reader in the hardware list. From there confirm the reader is associated with the correct door. If not, please associate it to a door.

3. The LED light on the front of the Kisi Reader Pro does not turn on (remains grey)

Check that all connections going into the Kisi Reader Pro are secure and there is power coming from the main source.

LED Codes

Terminology

Brightness: can be eitherbrightordim(example: a blinking reader roughly switches between bright and dim)

State: can be eithersolidorblinking(example: the reader is normally solid blue, but switches to blinking blue when you start interacting with it)

Colors: rough color approximation. We only use a handful, mostly intuitive set of colors (e.g., green for success, red for some form of failure)

With this integration, Security Verified Croissant members can access the space any time which can increase the average Croissant Partner monthly payout by 2-3x.

With Croissant connected to Kisi, you can:

Dictate operating hours members will have access to your space

Enable your workspace to generate revenue 24/7

Easily create passive income for your workspace

Allow members to unlock your space from their mobile phone

Instantly grant the appropriate access to a member upon signup

How to set up the integration:

1.Add [email protected] as a User to your Kisi account

2. Let Croissant know that they've been added.3. They will enable the integration for you from there.

The following is a list of recommended door security items. For installation instructions please refer to our guide provided by Kisi Academy. The recommended items listed here include electric locks, low voltage wiring, network cables, external power supply, PoE injector, keypad override, motion sensor, push to exit button, contact sensors, and alarm timer.

Interested in instructions how to install an electronic door access system? Read our free guide here.

Electric Strike Lock

How to install an electronic strike - read in our free guide.

PDF

HES 1006 industrial electric strike

Magnetic Lock

How to install a magnetic lock - read in our free guide.

In this context also useful: how to install an electronic push- / panic bar.

Schlage M490

Von Duprin Electric Strike Lock

4200 Series

Wired Mortise Lock

How to install a wired mortise lock - read our free guide.

Schlage L series

Wiring Controller & Reader

CAT6 or CAT5 cable home run from reader location back to IT room where it will connect to the switch using PoE

Wiring Lock

Wire low voltage 18-2 gauge cable from the electronic door hardware back to the Kisi controller relay located in IT room

Altronix External Power Supply

Altronix AL600ULACM

Power over Ethernet (PoE) Injector

WS-POE-1-48V15W

Ethernet Coupler

UGREEN RJ45 Coupler

Linear Weather Resistant Keypad

Linear 212W

Bosch Motion Sensor

DS150i

Assa Abloy Push To Exit w/ Timer

How to install a push-to-exit button - read more here.

TS-2T

Contact Sensors

How to install contact sensors on doors - free guide here.

Seco-Larm Surface Mount Contact Switch

Seco-Larm Annual Timer

ENFORCER SA-027HQ Annual Timer

Download the

YOU WILL NEED

Kisi Controller Pro (comes with a 24V Universal AC power supply)

Not included with Kisi purchase:

12 or 24V DC fail safe electric strike or magnetic lock

Ethernet Cable

Low Voltage Wires

External Power Supply for lock

Push to exit button/motion sensor

Keypad

SEQUENCE FOR WIRING KISI CONTROLLER PRO TO A FAIL-SAFE DOOR LOCK

this troubleshooting guide

Wire one of the four door relays to the external power supply and the fail-safe lock on your door. Since you will be wiring the relay as a dry contact, you will start by wiring the relay to the power supply from GND (Ground) and NO (normally Open) to the GND (Ground) and IN (Input). Next, you will need to run the negative wires to COM (Common) and run positive to NC (Normally Closed) back to the lock.

The wiring should also run to a keypad outside the space and a REX (Request to Exit) inside the space. A keypad should be used as a back-up mode of access in case internet goes down. A REX allows an occupant to exit the door without using Kisi, and would refer to either a motion sensor or a push-to-exit button. Wire your REX toIN1(Input 1)andGND(Ground) in the REX component.

Connect the external power supply to a fire alarm system. This is in accordance to safety code - when the fire alarm triggers, power to the Kisi Controller Pro will be interrupted and the doors will automatically unlock. Kisi recommends connecting fire alarms to the external power supply as that unit has its own fire alarm control panel (FACP) which shuts down the locks when the fire alarm is triggered.

Once complete, power the Kisi Controller Pro using provided power supply and input. A blue light should come on if powered.

Plug in the Ethernet cable, you should see a green blinking light on the top right hand corner of the board. This indicates that the Kisi Controller Pro is online. If the light is not green, please refer to .

Below are videos to help you understand the types of locks most commonly used with Kisi and how to install them.

Electric Strike

Here's a guide on how to install an electric strike on Kisi Academy or watch the video below:

Magnetic Lock (Maglock)

Here's a guide on how to install a magnetic lock on Kisi Academy or watch the video below:

Opening a new facility is often an extremely complex project. We want to do our best to support your efforts by providing a straightforward timeline of events that leads to a successful access control system setup. (Depending on your project size or scope, some of the steps listed below may not be applicable.)

Before Kisi Arrives

Clarify who installs the locks, who runs cable, who sets up and mounts Kisi devices, and who makes sure physical security is emergency exit compliant.

Create a door plan detailing which groups in your organization will have access to which doors.

Specifications:It needs to be exactly clear how many and which type of cables are needed at each door.

Software set up: Kisi creates your place account and associates your devices to your account for you. Upon installation, please reach out to Kisi to have one of us transfer your account to you and help get you on-boarded.

After Kisi Arrives

-- IT room has to be ready with accessible wall space dedicated to Kisi controller(s). Internet must be active.

Mount controller(s) to the wall using the template provided.

Door locks must be wired to the relays on the Kisi Controller Pro. Please apply labels detailing which relays are assigned to which doors. It is useful to label the wires that you connect to the relays, as well.

Label physical doors (using tape or signs) according to the lock names you create.

Label each ethernet cable with the corresponding reader(s) to which they are connected.

Get controller(s) and reader(s) online by connecting them via ethernet. *Note* - Kisi Reader Pros function via Power over Ethernet (PoE). If your switch is PoE compatible, you can plug the readers directly into it. If not, you will need to use the PoE injector provided.

After Kisi is installed

Contact Kisi Support to have your account transferred.

Complete the on-boarding session with Kisi Support.

Test the system.

Once the system has been successfully tested with a Kisi Support agent, you can start adding members to use your Kisi access control system.

Typical roles and responsibilities of companies in larger projects can often become blurred. To help clarify, here is an outline of what we normally see in successful projects.

If you are looking to get a smaller project done, some of these roles can be fulfilled by the same person/vendor - no worries about that.

CLIENT

- specifies which use scenarios should be covered

- decides which doors are to be connected

- sets up and owns Kisi account

ARCHITECT

- specifies the locks to be used

- draws cabling plan in coordination with security vendor

CONSTRUCTION FIRM

- buys and installs locks

CABLING FIRM

- runs cabling and dispatches correctly

SECURITY VENDOR

- consults with the architect on which types of locks require additional door hardware, as well as which cables are to be used

- reviews architecture plans of cabling

IT INTEGRATOR

- installs Kisi & connects to network

- Configures hardware on Kisi account

MANUFACTURER (e.g. KISI)

- ships hardware

- provides specifications, guides and onboarding materials

For Kisi to be installed successfully and smoothly, a few other components need to be in place.

1. Electronic Locks

The purchase of Kisi does not include the locking hardware. If the installation is being performed by an installer, the installers you work with can recommend the most appropriate one for your door.

If you are opting for a self install, this guide will help in selecting the ideal lock for the door and any other hardware you are interested in installing.

2. Network Connectivity

Both the Kisi Controller Pro and Kisi Reader Pro work best when connected to the network via Ethernet. This ensures a strong, stable connection to the network.

While it is strongly recommended that both be connected via ethernet, they do have the ability to function over WiFi, provided the WiFi signal is very strong.

3.Dedicated Kisi Admin

Although the set-up and on-boarding of users to Kisi is a rather easy process, it is always good to have one person as a point of contact to get everything set up in the beginning.

Upon installation, please reach out to Kisi to have one of us transfer your account to you and help get you on-boarded.Support hours are Monday - Friday, 9am-6pm EST. Phone: (646) 663-4880

All Kisi hardware is guaranteed by a 5-year warranty as long as there is an active license. These include: the Kisi Controller Pro and the Kisi Reader Pro.

The Kisi hardware warranty does not extend to any non-Kisi proprietary equipment or end of life equipment. These would include the door locks, components on the door locks, and/or any other physical access control system working on the same doors as the Kisi system. Non-Kisi proprietary equipment would be subjected to the warranty terms and conditions of the manufacturer.

Kisi will not be liable for malfunctions on the Kisi hardware once the warranty expires. You will need to purchase new Kisi hardware if you need a replacement on any part of your Kisi system. You will also be liable for any installation costs associated with replacing your existing hardware with a new one.

In the event that a new version of the Kisi hardware is released by Kisi Inc., it will be made available to the client for purchase. The Kisi 5-year warranty does not extend to devices that have been de-commissioned or devices that have reached their end-of-life. Kisi will be required to send notification of any intention to de-commission any Kisi hardware.

Your Kisi software license does not entitle you to a free upgrade of Kisi hardware.

With the new version of the Android app, you can now activate your Yubikeys on Kisi. This will enable you to unlock Kisi doors with Yubikeys, without needing to carry around an extra key card! For details on the activation, follow the flow described here.

Click on a place in the Kisi App on your Android phone, choose place details.Click on assign card.

Please allow your device to scan for cards. If you wish to enter a token manually or use the camera, you can do this as well.

When a key has been found, assign it to an e-mail address.

When the key has been assigned, remember to activate it through the e-mail you receive.You are now ready to user Yubikey!

**Important** - You must be logged into the Android device with the login credentials belonging to an admin of your place.

**Important** - Not all cards are compatible with the Kisi system. Your card specs must match the format listed here.

You can scan for your card using NFC, take a picture of the QR Code, or enter the card token printed on the bottom right-hand corner of the card.

Android Devices with NFC

To do this, you will need to open your Kisi app, select your place and click your company's logoin the upper right-hand corner (Pictured as Kisi's logo in the below screenshot):

It will then take you to this screen. Click "Assign Card"

Make sure NFC is turned on and you will see this screen:

Bring your card to your phone so that the NFC antenna in your device can read your card. Once it's in range, you'll see this screen:

Enter your email address and click "Assign".

Check your email for a message from "[email protected]" asking you to activate your card. Click the link to activate your card.

Once your card is properly activated, you should see this screen:

Now you can use your Kisi card/tag/fob!

You can also deassign your card from this screen, as well.

Android Devices without NFC

If your device does not have NFC, you'll see this screen:

You can enter the token manually:

You can also use your camera to scan the QR code on the front of the card:

After checking your card should appear:

Enter your email address associated with your Kisi account. Then check your email for a message from "[email protected]" asking you to activate your card. Click the link to activate your card.

Once your card is properly activated, you should see this screen:

Now you can use your Kisi card/tag/fob!

You can also deassign your card from this screen, as well.

Errors with Assigning Cards

Occasionally, you may run into an error when assigning cards. Here are a few messages you may see:

If your card is invalid, you will see this message:

If your card is assigned to you, but your place owner did not associate it with your place, you will see this message. You'll need to contact your place admin:

If your card cannot be assigned to you, and you see this screen, contact your place admin:

If you have this failure message when trying to deassign your card and see this screen, contact your place admin:

From your Kisi Admin Dashboard

Set up your access Groups. If you have not set up any Groups yet, please follow this guide.

Once your Groups are set, press the My Account icon in the top right-hand corner of your screen.

Select Logins.

Scroll down, look for My API Tokens, and select Add API Key.

Copy the API Token that is generated.

Now, go to your OfficeR&D Account

Go to the Settings tab, click on Integrations (left-hand side of the panel) and look for Kisi.

Make sure your Kisi account is activated and then click Configure. If youre configuring your OfficeRnD <> Kisi integration for the first time you will need to input the API token that is provided by Kisi (the one you copied earlier).

After you click Authenticate a window will pop up.This window presents you with five tabs each one allowing you to map different OfficeRnD entities to Groups in Kisi. Each different entity mapping serves a certain purpose.

Plan:Map a Plan to a Kisi Group. Once you create this mapping, every user assigned to Plan A will have access to Group A.

Floors:Map a Floor to a Kisi Group.Once you create this mapping, every user assigned to Floor B will have access to Group B.

Locations:Map a Location to a Kisi Group.Once you create this mapping, every user assigned to Location C will have access to Group C.

Meeting Rooms:Map a Location to a Kisi Group.Once you create this mapping, every userthat books Meeting Room D will have access to Group D.

Day Passes:Every member or team that has day passes will get access to the security groups mapped in this tab. The access is revoked once all day passes are used up or when their validity ends.

*Please note that if your member is past due on payments it might end their membership and can be configured so their access rights in Kisi will be revoked when their membership ends*

Requirement of a UL certification generally relates to egress. Since Kisi does not typically control egress in relation to your access control system, UL certification is not necessary for the parts Kisi manufactures. However Kisi is typically used with UL listed parts such as power supplies or locks.

Motion sensors and/or request to exit buttons are typically wired in-series with the lock, thus bypassing the Kisi system when people exit a building that utilizes fail safe locks. For those buildings using fail secure locks, egress is accomplished by usingeither the door handle or a push bar. If you have motion sensors or push to exit buttons, your installer can provide the UL certification for the device(s) installed.

If you do have Kisi set up to control egress, the UL listing for power to the Kisi controller can be found here.

The Kisi reader's UL certification for power can be found on your switch's data sheets, if you are using your own Power over Ethernet (PoE) enabled switch. If you are using a Kisi provided PoE injector, there is no UL certification, however, you can find RoHs certification here.

If you need UL certification for the PoE injector connected to the Kisi reader, Kisi recommends this model.

If your installation requires UL certification from the Kisi side, Kisi offers the Lifesafety power supply which is UL certified.

To learn more about UL Certification and Compliance, please read this article.

https://support.getkisi.com/payment/order/

QUICK FACTS

Communicates with Kisi Reader Pro via Near Field Communication (NFC)

Color: Matte Black

You can order custom cards with your company logo via this link:

WEIGHT, DIMENSIONS & MATERIAL

Length

3.37" (85.60mm)

Width

2.16" (53.98mm)

Weight

0.18oz (5.10g)

Material

Recyclable ABS plastic

Frequency

13.56 MHz (NFC)

Format

MiFare DesFire EV1

Other card designs

White cards have a blank front and a small logo / ID on the back. They allow for custom prints using regular card printers, e.g. profile images, etc. Any regular HID compatible card printer (like Fargo Printers) will work.

Custom cards can be fully customized on the front and the color on the back. Minimum order quantity is 200 units with turnaround of 6 weeks. Below is an example image. Attached is a sample PDF file.

In this article, we gather some common error messages and issues that you might encounter as well as the solutions to them. Depending on the restrictions set by the admin you may encounter different issues. If you need access to a place, always reach out to the place admin as it is he or she who will share you access.Be advised that there are two ways to use Kisi. 1. One is to approach a locked door that is Kisi configured and simply swipe the lock to the right in the Kisi app. 2. The other one is to tap your smartphone against the Kisi Reader next to the door (only available if the location uses Kisi Readers and the feature is enabled by the admin).

Common error messages on a mobile device

Error: "You're not close enough to the door"

Meaning: This error message is only shown if you are trying to unlock a door which has a place restriction on it.

Solution: Make sure that Bluetooth Sharing and Location Services are on for iPhone and NFC and Location Services for Android as well as the latest version of the Kisi App.Error: "The Kisi Controller is not available"Meaning: The Kisi Controller is offline.Solution: Usually when this happens, it is due to either network or power issues at your location. Please see the following article for troubleshooting.

General issues

Problem: "I can not see any places in the app"

Meaning: You have no active shares. Either your place admin has not shared access to you yet, the share is time-limited and not active yet, or you have been de-assigned access.

Solution: Reach out to your place admin as he or she needs to grant you access.Problem: Our door/s report as open even though they are notMeaning: The contact sensor for the specific door might be enabled even though you do not have a contact sensor installed. If this is the case, the door will report as open even when it is not.Solution: In the admin dashboard, go to the Controller and check the settings for the contact sensors and adjust according to your situation.

Problem: My account is locked

Meaning: Accounts are locked for 5 minutes when there have been too many attempts with incorrect login credentials.

Solution: If you have forgotten your password, please go to https://web.kisi.io/users/sign_in and click on Forgot Password? Enter your email address. Click submit and you will receive an email with instructions on how to update your password.

If you have gone through the troubleshooting steps and still experience issues, feel free to reach out to [email protected] or call646-663-4880 (option 3). If you decide to send us an e-mail, please try to provide as much information as possible so we can help you faster. Let us know whether it is related to a reader or not, which kind of light is displayed on it, what error message are you receiving etc.

Configuring Kisi for Kangarootime

Follow the steps in these instructions: https://help.kisi.io/hc/en-us/articles/115003949814-Kisi-On-Boarding-Guide

In addition - specifically to Kangarootime - please create a group that you want to be synchronized to the access control. https://help.kisi.io/hc/en-us/articles/115009178907-Setting-up-a-group

On this group you set the security parameters, e.g. when the group can unlock the door (like during business hours):

Time restriction: https://help.kisi.io/hc/en-us/articles/115009350207-Time-Restriction

Location restrictions, choose one or the other: https://help.kisi.io/hc/en-us/articles/115009510968-Geofence-Restriction

https://help.kisi.io/hc/en-us/articles/115009511328-Reader-Restriction

Make sure to add the Kangarootime service user to this group. You are adding [email protected] to the group you created before. This is needed so Kangarootime can set up the Kisi integration with your Kangarootime account.

Configuring Kangarootime

Contact Kangarootime and provide them with your Kisi place id number, which will be a 4 digit number. When you first log in to Kisi, the first thing you will see is a list of your places. The place id is in the URL. You will also need to provide Kangarootime with your Secret API Key Number. You can obtain your Key by accessing your Kisi account and navigating to My Account -> Logins, at the bottom of the screen there's a `My API Keys`, click Add API key, give it a name, then there will be a button to `Show API Secret Key it will look something like this: `17c2d83c75b47a2a9bff01aa81708ef2`

Once Kangarootime has configured your system they will notify you and you can turn your door locks on by accessing your Kangarootime account and navigate to Settings > Kisi. Select Manage Access and change the setting to Allow Every Parent Access to YES. Click on Update Lock.

Make sure parents have the Kangarootime Mobile App installed, locations services access is granted to the app and have their Bluetooth turned on. The attached sheet can be sent to parents to help guide them with using the door locks.

Also note, that any parent who has a child who is Not Yet Enrolledwon'tbe able to access door locks from the mobile app.

It is convenient to createa group when you wish to share access to an entire pool of users, all with similar Permissions and Restrictions to the same Doors.

How to Createa Group:

Login to your Kisi Admin Dashboard.

Select Groups under the "Sharing" section.

Select Add Group.

Key in the name and description of your Group

The next step would be to assign doors to the group. Click into the 'Assign Doors' field and a dropdown of your doors will appear. Select the desired doors to correspond with your group.

Every Useradded will haveaccess to all the Doors in the Group. They will also have all of the related GroupRestrictions applied to them.

Kisi Calendar - Unlock Timer

The Kisi Calendar Unlock Timer allows users to keep assigned doors unlocked duringcertain days and at certain times. For example, you can set a door to be unlocked Monday through Friday from 9 AM to 5 PM, or for a single event on Sunday from 2pm - 6pm.

How to set it up:

If you have not done so, create a door to for place and associate it to the controller. Follow this link to create a door.

Once your door is created, go to the dashboard on your places page and click on your location.

Click onDoorson the admin dashboard

Click the lock you wish to set a timer up.

Scroll to the bottom of the page to the scheduling section.

The Scheduled Unlocks tab is the default tab. Click the button that says, ADD SCHEDULED UNLOCK

This will open a new window where you can select either a single event or recurring event. Select your desired event in the drop-down box.

For Single Events, you can select the unlock event to occur all day and for a specific date window.

For Recurring Events, you can select the unlock event for a specific day within a time period as well as have the door unlocked all day.

How to delete and disable Scheduled Unlocks:

There is a slider next to your unlock timer. If you wish to activate the timer, slide the slider to the right. To disable it, slide it to the left. The clock icon will go from blue to green, confirming that its disabled.

If you wish to delete the unlock timer, there is a trash can icon to the right of the slider. Click the trash can icon to delete the timer.

How to turn off email notifications of the scheduled unlock:

On your admin dashboard, go toDoors.Click the alarm bell in the top right corner to check or uncheck the scheduled unlock notifications.

It can be troublesome to issue keys or keycards for your guests. You need to go through the process of recollecting the keys at the end of the day and the guest could lose it! Kisi spares you from this entire process with two features: Link Access & Validity Dates.

Web Link Access

Assigning keys with Web Link Accessmeans a personcan access your space even if they do not download the Kisi mobile app. Under Add Member' toggle the slider next to Link Access when you are adding temporary users.

Instead of downloading the app and creating an account, they will be sent alink to their email inbox. When they click the link, it launches their phones web browser and they can unlock the door from there. The link unlock is a great feature for visitors. However, for security purposes, we do recommend that all every-day Kisi users are not granted this option.

Validity Dates

When you issue a Key, you will see an option to select Validity Dates. This means that you can choose when a users key becomes active and inactive.

You can easily issue a key to someone for a month, a day, or even an hour. When the Validity Date period begins, your user can use his or herkey to enter your space. The minute this period expires, your users access is automatically revoked.

To implement LinkAccess with Temporary Keys:

Sign into your Kisi Admin Panel and enter your Place.

Navigate to Members.

Click Add Members and enter your guests email address. If more than one, you can fill in multipleemail addresses at once by separating each email with a link break, comma, or semi-colon. Hit enter when you are done typing in the email addresses to lock them in.

Under Assign Groups to Share, select a group or the 'Entire Place' from the drop down.

Click on the slider for Link Access to turn it on. This allows them to access Kisi without downloading the app. If you do not want them to have App or Card access, deselect those options.

Look for Valid From and Valid Until located underneath the Basic Permissions section. Fill in the 4 relevant fields:

Valid From: Date

Valid From: Time

Valid Until: Date

Valid Until: Time

Click Add

There you have it! Your guests will now be able to enter your space the momentthe Validity Date period kicks in.

To change group access for current members: from your Dashboard, select Members and then search for the member you'd like to modify.

Select the member's name and scroll down to the Memberships section at the bottom of the page. Start typing the group name you'd like to add the member to and select it from the dropdown. Click Share Access.

From the new window that pops up, type in the group name again and select if from the dropdown menu, then click Add.

The new group will now be added to the member's profile. If you wish to remove the member from the previous group, simply click the little trash can icon next to the group you wish to remove.

To deassign a card, select the member from whom you wish to deassign the card. In the Cardssection, you will see the card that is assigned to that member. Click the gear wheel on the card and select Deassign.

Delete a Member

**Important** - To delete a member entirely, you must be the Account Owner or a Secondary Administrator within your place.

To delete a member from your place entirely, go to Members, then search for the member you wish to delete. Click the Trashcan Iconto the right of that member's name and the member will be removed from the place.

Delete a Share

**Important** - To delete a share, you must be an Administrator within your place.

To delete a share from a member, go to Members, then search/select the member you wish to delete. Scroll down to the bottom where it says Memberships. Click the Trashcan Icon to the right of the group you wish to remove from the member and the share will be deleted.

To associate a door to a Kisi Reader Pro, from your dashboard click onHardware.

Click onto the Kisi Reader Pro you wish to update, then scroll down to the Doorsection. Choose the correct door.

Make sure to check thatCard Readeris enabled.EnableBLE Beacon forBluetooth and iPhones andNFC Beaconfor Android phones. Make sureTap to Unlockis enabled as well.

You have now updated the Kisi Reader Pro.

When you create a door, it creates a virtual button inside your Kisi App. Each physical door that is Kisi enabled in your space should have a subsequent Door created in the Kisi Admin Dashboard.

How to createdoors:

Click into your Place on the admin dashboard

Click on Doors in the navigational bar

Select Add Door on the right

Name your door and make sure it is descriptive. All of your users will see the name of the door in their Kisi app. Click Add.

Associate Door to the Controller:Now that you have created the door, you will need to associate it to your Kisi Controller.

On the dashboard, click on 'Hardware'

Click on the desired Controller you see on the screen

Click onRelays. This corresponds to the numbered relay on the Kisi Controller Pro the door was physically wired to. Select the correct relay and input in the corresponding lock name.

'Duration' relates to how many seconds the door will remain unlocked. It defaults for 3 seconds. You can adjust it up to 30 seconds.

Click Save.

Next, if you have wired Contact Sensors and/or Request to Exit (REX) devices to the Kisi controller, you will want to configure them, as well. **NOTE** - not all systems have these aspects connected. Please confirm with your installer that these components were wired to the Kisi controller.

Configure Contact Sensors and/or REX (if applicable):

Click on'Hardware' again on the dashboard.

Click on the desired Controller you see on the screen

ChooseContact Sensors / Request To Exits. This corresponds to the numbered input on the Kisi Controller Pro the contact sensor/ REX was physically wired to. Select the correct input number, then select the corresponding lock name.

Confirm the sliding button is "Enabled"

Click Save.

It is time to test your new Kisi enabled door!

If your Kisi hardwarehas not been installed yet: Make an unlock from the Kisi app and listen for a click coming from the relays on the Kisi board. You should hear an audible click each time you press the unlock button.

If your Kisi hardwarehas already been installed:When you unlock your door via mobile app or desktop, your door should unlock.

*IMPORTANT* - Only the current account owner / master admin can initiate a place transfer. You must be logged in as the account owner / master admin to perform the following actions.

Anadmin of the place might need to transfer the place to another user for different reasons. You can now do this on the Kisi admin dashboard. This only applies to Master admins.

this link

Click on the Transferbutton on the main page. Input the email address of the person you want this place transferred to in the field provided. Click Request Transfer. The person will receive an email and he/she would need to accept the transfer.

**Important Note** - If your place has an integration set up, transferring to the new admin will delete the integration. You can find assistance on recreating your integrations by clicking.

Kisi Notifications allow admins to be notified about events that occur on all levels of the Admin Panel: Place, Door, Group, and Member.

Kisi's Smart Place Access Alerts

To receive Place Notifications, select Settings on the admin dashboard.There will be an alert bell icon in the right corner of the window. Click the bell icon and choose your preferred settings.

Place Notifications will alert admins to any changes that have been made to the entire place, i.e. - address change, name change, place restrictions, etc.

Kisi's Smart Door Access Alerts

To receive Door Notifications, selectDoors. Select the desired door from the list and click on the bell icon to subscribe.

Door Notifications will alert admins to any changes that have been made to a door, as well as alert when a door has been unlocked.

Kisi's Smart Group Access Alerts

To receive Group Notifications, select Groups, then select the desired group. Click on the bell icon to subscribe.

Group Notifications will alert admins to any changes to the Group, i.e. - group name, group restrictions, locks associated with group, when group locks are unlocked, and any changes to members that have been issue a share to that Group.

Kisi's Smart People Access Alerts

To receive Member Notifications, select Members, then select the desired member. Click on the bell icon to subscribe.

Member Notifications will alert admins to any changes to a specific Member, i.e. - member access changes, card changes, share changes, and when a specific Member unlocks a lock.

Kisi's Access Notifications Dashboard

If you look all the way on the top right of your Kisi dashboard you'll see another small alarm bell next to 'My Account'. Clicking on this symbol will lead to Kisi's Access Notifications Dashboard and allow you to see, filter and read all events you are receiving notifications for.

Notifications will be displayed on the bell icon in the top right corner of the Dashboard.

To view a list of your notifications, click the bell icon and your list will pop up.

To clear your notifications, simply mark them as read and it will clear your notification counter.

Configuring Android Alerts

You can now configure alerts for Android devices.

Tap the Settings Gear in the upper right-hand corner

Click Notification Settings then select your Place:

Select the alerts you wish to receive. You can receive NFC alerts to tell you to turn it on when a reader is nearby, and you can have a notification on a specific lock, group, member, or hardware.

Let us know if you have any questions!

Configuring iOS Alerts

Open your Kisi Settings by tapping the Settings gear in the upper right-hand corner of your screen.

Open Notification Settings:

Select your place by tapping it. It will bring you to the next screen:

Select the alerts you wish to receive. You can receive Bluetooth alerts to tell you to turn it on when a reader is nearby or have the app notify you on a specific lock, group, member, or hardware.

Let us know if you have any questions!

As a place owner, you have the ability to customize your dashboard and mobile app to reflect your companylogo and colors.**Please note** - you must be logged in as the Place Owner to make these changes.

To add your company logo and/or a picture of your building, login to your dashboard and selectBrandingunder the Setup Section.

Here you can choose color, logo and place image for your place. **Please note** - the file must be in .jpg or .png format.

this link

To add your company's color you must enter the Pantone color code in the field titled Brand Color. To find your color code, go toand insert your company header URL into the space provided, then simply move your mouse over the image to select the color you'd like to add. The Hex# will change to whatever color your mouse is hovering over.

Enter the Hex# into the Brand Color field, then click Save.

**Important** - To update your address, you must be the place owner/admin.

To change your address, go to Settings underSetup. Type your address in the field provided and be sure to click on the address in the popup box that appears. Click Save and you're all set!

What isAzure Active Directory?

Azure Active Directory (Azure AD) is a comprehensive identity and access management cloud solution that gives you a robust set of capabilities to manage users and groups.

How does the Kisi + Azure ADintegration work?

If your organization uses Azure Active Directory (Azure AD), you can use the Kisi + Azure integration to keep your Kisi groups access directory up to date. With this integration, your Azuredirectory will sync to Kisi every 5 minutes.

Note: This integration requires a set up using groups. Kisi groups being synced with the AzureIntegration shouldnt be used to add manual users. You can set up separate groups to have the ability to sync and add one-off employees on an as-needed basis.

Enable the Kisi + Azure Directoryintegration

Note:To be able to set this integration up, youll have to have the correct permissions in Azure.Also, this integration needs to be set up using the Kisi master account, essentially the login you used to create the place.

*Important* - Emails must be active email addresses. Otherwise, they will be blacklisted by Kisi's mail servers.

Log in with your master Kisi account, then click on the place and go to Integrations.

*Note that you are now available to choose betweenUser Principal NameandMailas the attribute you want to use for this integration under the tab "User Email Property". The default one is User Principal Name.*

1. Click on Add Integration, give it a descriptive name and select Azure Active DirectoryUser Import from the dropdown.2. Click on Authorize with Microsoftand youll be redirected to the MicrosoftAuthentication screen.3. Authenticate with your Microsoft Account that has admin privileges.4. Allow the integration read access.5. The following is the most critical step mapping the Azure group to the Kisi group. Please be aware that once you hit save this configuration is set up immediately and access is being shared to everyone in this organizational unit.

Select the Group on the Azure ADside this will be the source of the access permissions that are synchronized with Kisi.

Select the Group Name of the Kisi group you want the credentials being synchronized with. If there is no Group set up yet, click on Groups and create one.

If you are sure that everything looks good:Press ADD and everyone in the Azure ADGroup will get an email notification that Kisi access has been shared with them.

FAQ

How many Azure Active Directory Integrations can I add?

Since companies might have more complex organizational setups we allow unlimited integrations (This depends on the type of Kisi Subscription). Each Integration supports up to 5k users.

Do I have to create an extra integration for each group?

Yes, every group needs their own integration.

How fast does the integration synchronize?

Kisi fetches the status of the Azure Active Directory every 15 minutes.

If the integration is deleted, are all keys revoked?

All shares will be deleted, but the user profiles remain. That means theycan'taccess using those credentials anymore, but still can log in their app. They might see an empty screen then though.

What is Google Apps for Work?

Google Apps for Work is an office suite of apps including Gmail, Docs, Drive, and Calendar to connect the people in your company, no matter where in the world they are.

How does the Kisi + Google Apps integration work?

If your organization uses Google Apps for Work (G Suite), you can use the Kisi + Google Apps integration to keep your Kisi groups access directory up to date. With this integration, your Google Apps directory will sync to Kisi every 5 minutes.

Note: This integration requires a set up using groups. Kisi groups being synced with the Google Integration shouldnt be used to add manual users. You can set up separate groups to have the ability to sync and add one-off employees on an as-needed basis.

Enable the Kisi + Google Apps integration

Note:To be able to set this integration up, youll have to have the correct permissions in Google called Google Admin Privileges. Also, this integration needs to be set up using the Kisi master account, essentially the login you used to create the place.

Log in with your master Kisi account, then click on the place and go to Integrations.

1. Click on Add Integration, give it a descriptive name and select Google Directory User Import from the dropdown.

2. Click on Authorize with Google and youll be redirected to the Google Authentication screen.

3. Authenticate with your Google Account that has admin privileges.

4. Allow the integration to view users on your domain and view organizational units on your domain.

5. The following is the most critical step mapping the google organizational unit to the Kisi group. Please be aware that once you hit save this configuration is set up immediately and access is being shared to everyone in this organizational unit.

Select the Organizational Unit on the Google Apps side this will be the source of the access permissions that are synchronized with Kisi. **Note** - The organizational unit needs to be a sub-organization. If you have not created one, you will need to do so.

Select the Group Name of the Kisi group you want the credentials being synchronized with. If there is no Group set up yet, click on Groups and create one.

If you are sure that everything looks good:

Press share and everyone in the Google Group will get an email notification that Kisi access has been shared with them.

FAQ

Can automatically synchronized members be deleted?

Currently, the access right of a synchronized member can be deleted, however, if the member is the deleted it will be synchronized back with full access. We are working on making this experience more consistent.

How does the information exchange between Google Directory and Kisi work?

Information is pulled from Kisi every 15 minutes, eventually we'll add receiving push updates

How many Google Directory Integrations can I add?

Since companies might have more complex organizational setups we can technically allow unlimited integrations however it depends on your plan level how many you can actually create.

Do I have to create an extra integration for each organizational unit?

Yes, every organizational unit needs their own integration.

How fast does the integration synchronize?

Kisi fetches the status of the Google directory once an hour but we will soon implement a faster sync, once every 10 minutes.

If the integration is deleted, are all keys revoked?

All shares will be deleted, but the user profiles remain. That means theycan'taccess using those credentials anymore, but still can log in their app. They might see an empty screen then though.