LASH GROUP, INC. Employee Reviews
Out of 61 LASH GROUP, INC. employee reviews, 53% were positive. The remaining 47% were constructive reviews with the goal of helping LASH GROUP, INC. improve their work culture. The Customer Support team, with 62% positive reviews, reports the best experience at LASH GROUP, INC. compared to all other departments at the company.
What does the leadership team need to get better at?
Showing employees they care and are not just a number
Upper management constantly lies, constantly violates company standards. We cannot trust anything from upper management. Spent over $250 MILLION on a new platform that does not work, yet the President tells clients it is fantastic.
Hire qualified management that actually do their job based off the job requirements and not their personal feeling towards others.
Review from Customer Support Dept
Communicating, developing, eliminating silos and encouraging teamwork. Better organizational alignment
Organization between the various levels. Communication. Taking responsibility.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Overwhelmed , overworked and constant changes with no training
Company has resources doing 1.5 or 2.0 resource amounts of work. Uses dedication of resources to patients to abuse resource life/work balance. Technology group management is totally awful, from the top to the bottom. Great ground floor resources and mid level operations managers. Rest is God awful
It is an insult to pay people coming in the door with no experience more than the people who are responsible for training them.
Review from Customer Support Dept
Although leadership will tell you to have work-life balance, they will also over-assign deliverables that do not allow for the balance; will offer to find you assistance but the assistance does not happen or is ineffective in helping.
Paid less than those in similar role/industry
What do your coworkers need to improve and how could you work together better?
Communication, accountability, less gossiping, and more professionalism when speaking with patients or clients.
None employees are fine. Management is terrible
They can improve by following company guidelines and rules instead of cutting corners. And need to full understand procedures. And management could help them by holding each person accountable instead of showing favoritism and allow certain things slide.
Review from Customer Support Dept
Most coworkers do their part to meet deliverables and be helpful; a few are allowed to be "excused" which causes animosity.
Too many silos and dependency on management. Forced to be task based vs. encouraged to share ideas and insights
What needs to change to make the company culture better?
Replace everyone in technology management. Replace President and most executives.
Leadership (VP level and above) need to change; understand what they are asking for/expecting out of their teams, recognize when timeframes for a deliverable is unrealistic and stop looking for someone to blame when the team falls short on meeting deadline or work is average due to over-assigning.
Collaboration, employee engagement, team alignment
Stop allowing people to slide by who break rules, are not professional or do not do their fair share.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What's going wrong and how can it be improved?
Lack of training , no employee morale . Everything is all about meeting deadlines and remaining in compliance . Everything is constantly out of compliance due to all of the changes and lack of accountability from the top
Punitive culture, along with favoritism and mid-level "tattles". Improve by looking at processes, show more appreciation to the value associates are giving, remove the leaders that continue to show obvious favoritism (ie- Clinical VP and Clinical Ops Director).
What would you most like to see improved at your company?
Culture, led by executive leadership.