Ledger FAQs

If you're experiencing Bluetooth issues with your Ledger Nano X, please remove the pairing and forget the Ledger Nano X on your phone. Then set up the pairing once again. Another solution on Android phones may be to update your Android version or to enable location services for the Ledger Live mobile app.

Reset Bluetooth pairing

Reset pairings on your Ledger Nano X

Turn on and unlock your Ledger Nano X.

Hold both buttons to access the Control Center.

Press both buttons to navigate to theSecurity menu.

Press both buttons to validateReset pairings.

ConfirmReset pairings once more.

Turn off the device and restart it.

Forget Ledger Nano X on your smartphone

Forget your device via the More options menu in Ledger Live'sManager tab.

Open the Bluetooth settings of your smartphone.

Select specific settings for your Ledger Nano X.

Forget the device.

Now you can set up the pairing again by choosing your Ledger Nano X at any point in Ledger Live mobile that requires a device connection, for instance in the Manager tab.

Location services (Android only)

If the Ledger Nano X is not detected in Ledger Live mobile when trying to pair it, please try the following solution:

Navigate to the system options for the Ledger Live app on your Android phone.

Allow thelocationto be used.

Return to the Ledger Live app.

Check whether the Ledger Nano X is detected.

Normally, Ledger Live asks you to allow location services when it's not enabled yet, but on a few phone models, this is not always properly detected. Please note that Ledger Live never uses your location information, this permission is simply required for Bluetooth on Android.

Update Android version

Some users have reported having fixed their connection issues by updating the Android version running on their phone to a newer one. Please check with your phone manufacturer whether an update is available.

MacOS Catalina (version) 10.15 changes how apps are opened that are distributed outside of theMac App Store.When opening Ledger Live, the following message will appear:Ledger Live.app can't be opened because Apple cannot check it for malicious software.

We are working to make sure this popup message does not appear anymore. Meanwhile, you can continue to safely use Ledger Live by following the instructions below.

Open Ledger Live

Access /Applications in Finder (Menu Bar > Go >Applications, or pressA)

Either right-click on Ledger Live.appor hold thecontrol key and clickit. Then click Open in the context menu.

The same pop-up appears, but you can now click on Open. The app will open normally. You will only need to do this once.

Sending a large number of transactions to a Ledger hardware wallet is troublesome. If you receive a lot of small transactions from miningplease read this article carefully.

Failing to follow these instructions may lead to your funds becoming inaccessible on a Ledger device.

Receiving many transactions is troublesome

Receiving a large number of small payments, ordust payments, on an address controlled by your hardware wallet causes:

the saturation of the synchronization of your Blockchain transactions; and

an extremely long duration of transaction construction or validation.

Therefore, hardware wallets are not directly suited for receiving a large number of small transactions, such as the proceeds of mining activities.

Imagine that you have received 1,000 payments of 0.001 BTC and that you want to spend the total of 1 BTC. The secure chip in the hardware wallet will then have to construct a transaction of 1,000 inputs and sign every single input. This might take a few hours or might not succeed at all, since the chip may overheat or make a computation error.

If you've received a lot of transactions

If you have already received a large number of transactions on your hardware wallet, Ledger Live may show the following symptoms:

Cannot add an account as the app keeps loading in the Add accountwindow.

Affected accounts never fully synchronize.

Unable to send a transaction asit takes forever to calculate the Total to debit orthe Ledger device does notshow thetransaction to verify and sign it.

Consolidate coins of affected accounts

Try to consolidate your coins by sending a few larger payments to yourself. For example, if you have received 1,000 times 0.001 BTC, consolidate these inputs by sending 0.1 BTC to yourself and repeat this 10 times.

Alternatively, import your 24-word recovery phrase into a software wallet (at your own risk), preferably an offline one, and empty your account balance into an address that is derived from a newly generated seed.

Prevent by batching transactions

Set up a software wallet that receives all mining payments;

Regularly batch these proceeds into a larger transaction to send to your Ledger hardware wallet.

You can receive crypto assets on accounts managed by your Ledger Nano X device by generating a receive address in the Ledger Live app. Assets not supported by Ledger Live can be managed through an external wallet.

Security tip

Always send a small amount first. Then verify that the transaction was properly received by the recipient address before proceeding to send larger amounts.

When you are not using your Ledger Nano X, please be sure to lock it to ensure that no one else can use your device.

Before you begin

Ledger Live should beready to use.

The right app should be installed on your Ledger Nano X. Ex: install the Bitcoin appto receive Bitcoin.

Add an account if you're using Ledger Live.

Video instructions

Step by step

Tap theTransact tab at the bottom of the app.

Tap Receive.

Choose theAccount to credit.

Choose the Ledger Nano X that manages the account to credit.

Make sure the device is turned on and unlocked.

Open the crypto asset app as instructed.

Read the on-screen instructions and tap onVerifyto display a receive address on your Ledger Nano X.

View the address and verify that it is the same as the address shown in Ledger Live.

If the addresses match: Press the right button to select Approve, thenpress both buttons to confirm the address shown in Ledger Live.

If the addresses don't match:Select Rejecton your device and do not sendto it.

Click Copyor Shareand share the address with the sender of the transaction. Carefully check that the address does not change after you copy and paste it or tap the Re-verify button to display on your device again.

Disconnecting safely

You may safely disconnect your hardware wallet once you've verified an address or approved a transaction. Crypto assets are transferred on their blockchain network to the address generated by your device, nothing gets physically sent to your device.

Don't have your device?

On the account selection screen, click on Don't have your device?to generate a receive address.

The generated receive address does not benefit from the optimal level of security because the receive address on Ledger Live is not verified on your Ledger Nano X.

Why receive addresses change

You've generated an address for the selected account, that you can share with the sender.

Blockchains based on Bitcoin are public networks. Foroptimal privacy, the addresses of those crypto assets should generally not be reused after a transaction.

Ledger Live generates new addresses for crypto assets based on Bitcoin.

For crypto assets based on Bitcoin, the previous addresses do remain valid, but they don't offer an optimal level of privacy.

You may encounter connection issues when trying to connect their Ledger Nano S or Ledger Blue device. If this occurs, try the following solutions one by one:

Close other applications(Ledger apps, crypto wallets, Geth, Parity, Mist, Bitcoin Core, etc).

Turn OFF VPN and anti-virus temporarily. If that works, make sure to whitelist Ledger Live.

Change the USB cable if possible.

Try different USB ports.

Restart your computer.

Try another computer.

If the problem persists,please select your system below.

Windows

Right-click on Ledger Live to run it as Administrator.

Error code 38

Navigate toWindows>Settings>Update and Security>Troubleshoot>Run the troubleshooter

The troubleshooter will detectUSB Composite Device has error,possibly multiple times. Select one and continue.

SelectApply this fix

Repeat for otherUSB Composite Device has errorerrors. Then restart the computer.

UpdateUSB input device drivers

OpenDevices and Printersfrom Control Panel.

Double-click Nano Sand open theHardware tab.

Select USB Input Deviceand click Properties.

Click Change Settings.

Click the Driver tab.

Click Update driver and select automatic driver selection.

Repeat this for both USB Input Devices.

If it still does not work, please try on a Mac to verify that your Ledger Nano S is working properly.

Mac

If you're having connection issues on a Mac, you can try giving Ledger Live full disk access:

Open System Preferences.

Go to Security & Privacy.

In the Privacy tab, add Ledger Live to the Full Disk Access list.

Linux

On Linux you need to create a set of udev rules to allow device access. Refer to the Chrome USB API documentation for details. Please follow the instructions below.

1. Setup

Check if the plugdev group exists by entering the command:

cat /etc/group | grep plugdev

Follow the steps below if the previous command did not returna result

Create the plugdev group:

sudogroupaddplugdev

Check if you are in the groupplugdev with the command:

groups

If the output does not contain plugdev, you are not in the plugdevgroup. Enter the command:

sudo gpasswd -a <user> plugdev

Note: replace <user> by your username, e.g for user "mike", it would be:sudo gpasswd -a mike plugdev.

Logout and login for the change to take effect. To verify you are now in the plugdev group, enter:

groups

and search for a plugdev occurrence. If it's not there, you've missed a step and should restart from step 1.

2. Add the udev rules

Enter the following command to automatically add the rules and reload udev:

wget -q -O -https://raw.githubusercontent.com/LedgerHQ/udev-rules/master/add_udev_rules.sh | sudo bash

Retry connecting your Ledger Nano S with Ledger Live. If it's still not working, continue to step 3: troubleshooting.

3. Troubleshooting

Try each of the following three options.

Option 1Edit the file/etc/udev/rules.d/20-hw1.rules file by adding the OWNER="<user>" parameter to each line, where <user>is your Linux user name. Then reload the rules as follows:

udevadm triggerudevadm control --reload-rules

Retry the connection with Ledger Live. If it does not work, try the next option.

Option 2 Edit the/etc/udev/rules.d/20-hw1.rules file and add the following lines:

KERNEL=="hidraw*", SUBSYSTEM=="hidraw", MODE="0660", GROUP="plugdev", ATTRS{idVendor}=="2c97"

KERNEL=="hidraw*", SUBSYSTEM=="hidraw", MODE="0660", GROUP="plugdev", ATTRS{idVendor}=="2581"

Then reload the rules:

udevadm triggerudevadm control --reload-rules

Retry connecting with Ledger Live. If it does not work yet, try the last option.

Option 3 If you are on Arch Linux, you can try the following rules:

/etc/udev/rules.d/20-hw1.rules

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2581", ATTRS{idProduct}=="1b7c", MODE="0660", TAG+="uaccess", TAG+="udev-acl"

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2581", ATTRS{idProduct}=="2b7c", MODE="0660", TAG+="uaccess", TAG+="udev-acl"

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2581", ATTRS{idProduct}=="3b7c", MODE="0660", TAG+="uaccess", TAG+="udev-acl"

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2581", ATTRS{idProduct}=="4b7c", MODE="0660", TAG+="uaccess", TAG+="udev-acl"

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2581", ATTRS{idProduct}=="1807", MODE="0660", TAG+="uaccess", TAG+="udev-acl"

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2581", ATTRS{idProduct}=="1808", MODE="0660", TAG+="uaccess", TAG+="udev-acl"

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2c97", ATTRS{idProduct}=="0000", MODE="0660", TAG+="uaccess", TAG+="udev-acl"

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2c97", ATTRS{idProduct}=="0001", MODE="0660", TAG+="uaccess", TAG+="udev-acl

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2c97", ATTRS{idProduct}=="0004", MODE="0660", TAG+="uaccess", TAG+="udev-acl"

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2c97", ATTRS{idProduct}=="1011", MODE="0660", GROUP="plugdev"

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2c97", ATTRS{idProduct}=="1015", MODE="0660", GROUP="plugdev"

Then reload the rules again and retry the connection with Ledger Live:

udevadm triggerudevadm control --reload-rules

Still not working after following all the steps correctly? Please contact Ledger Support.

Install the Kin app on your Ledger device to manage KIN with the MyKinWallet. The KIN app is developed and supported by the KIN community.

Before you start

Set up Ledger Live with your Ledger device.

Update the firmware on your Ledger hardware wallet.

Install the KIN app

Open theManager inLedger Live.

Connect and unlock your Ledger device.

If asked, allow the manager on your device.

Find KINin the app catalog.

Click the Install button of the app.

An installation window appears.

Your device will display Processing...

The app installation is confirmed.

Next steps

Check the Kin user guide forstep by step instructions.

Join theKin community on Reddit or Telegram if you require assistance.

KIN accounts cannot be added to Ledger Live.

Install the VeChain app on your Ledger device to manage VET tokens with theVeChain Sync desktop wallet. The VeChain app is developed and supported by the Vechain community.View the VeChain wallet page to learn more.

Never send VET to ETH address

VEN is an ERC20 token to be swapped for the main net VeChain coins with the ticker VET. Never send main net VET coins to an Ethereum address as this may result in loss of tokens.

Before you start

Set up Ledger Live with your Ledger device.

Update the firmware on your Ledger hardware wallet.

Install the VeChain app

Open theManager in Ledger Live.

Connect and unlock your Ledger device.

If asked, allow the manager on your device.

Find VeChainin the app catalog.

Click the Install button of the app.

An installation window appears.

Your device will display Processing...

The app installation is confirmed.

Next steps

Check the VeChain Sync user guide for step by step instructions.

Reach out to the VeChain community for support.

VeChain accounts can not be added to Ledger Live.

Set up and use the Electrum desktop application to manage Bitcoin (BTC) with your Ledger hardware wallet.

Before you start

Ledger Live is ready to use.

Install the latest version of the Bitcoin app on your device.

Step by step

Install Electrum

Go to Electrum.org.

Download Electrum for your operating system.

Select your operating system:

Windows: move the downloaded .exe file to your applications folder.

Mac: open the downloaded .dmg file and move it to your applications folder.

Linux: follow these instructions.

Connect to Ledger device

Connect and unlock your Ledger device.

Open the Bitcoin app.

Launch Electrum from your applications folder. The install wizard opens.

Leave the default wallet name and click Next.

Select Standard wallet and click Next.

At the keystore screen, select Use a hardware device and click Next.

Select your Ledger device and click next.

Choose the right derivation path for your account and click Next:

Legacyfor an account that has addresses starting with a 1

p2sh-segwitfor an account that has addresses starting with a 3

Native segwit for an account with addresses starting with a bc1

Your addresses are generated and voil! Your account balances are shown in the History tab.You can now manage your BTC from your Ledger device using Electrum.

Receive BTC

Always start by sending a small test amount.Proceed only with larger transactions if the test transaction has been successful.

Instructions

Open the Receivetab.

Copy and share the Receiving addresswith the person or service that will transfer to your account. Make sure you double-check the address if you copy and paste it.

Send BTC

Always start by sending a small test amount.Proceed only with larger transactions if the test transaction was successful.

Instructions

Open the Sendtab.

Enter the recipient address in the Pay to field.Please verify the address when you copy and paste.

Enter the Amount to send and select the network fees.

Click Send.Check the amount and fees, then confirm by clicking Yes.

Verify the amount, receiving address and fees all displayed on your device.

If everything is correct, confirm the transaction by pressing the right button to sign it.

You can choose the amount of network fees to include when you create a transaction. The amount of fees affects the processing speed of the transaction.

The use of network fees

The security of a blockchain network generally depends on the amount of work done by miners.

The miner that proposes the next block of transactions to the network, has to provide proof of the amount of work done to create the block.

If the transactions are valid and the proof of work is sufficient, the miner may collect the fees offered in the included transactions, as a reward for the work done.

Choose your network fees

When sending crypto assets, the network fees you offer determine your priority in the queue of pending transactions. Miners will prioritize transactions that offer high fees. Choose high fees if you require fast confirmation or lower fees if you can wait a while to save on fees.

For your convenience, Ledger Live dynamically estimates three levels of fees or allows custom fees for advanced users:

High:the transaction will roughly be included in the next block (about 10 min for Bitcoin)

Standard:the transaction will roughly be included within 3 blocks (about 30 min for Bitcoin)

Low:the transaction will roughly be included within 6 blocks (about 60 min for Bitcoin)

Ethereum network fees

For Ethereum and Ethereum-based cryptocurrencies, the network fees are set by thegas priceand the gas limit. Gas is a unit of cost for computing things on the Ethereum blockchain. The more things you need to compute, for example, the more complex the smart contract is, the more computing power you require.

You decide on two things: how much you're willing to pay per unit of gas, the gas price,and how much gas you're willing to spend on a transaction, the gas limit. Your maximum transaction fee is equal to gas price x gas limit. Once the gas limit is reached, you won't spend more.

Install the Bitcoin app on your Ledger hardware wallet to manage Bitcoin (BTC) with Ledger Live. The Bitcoin app is developed and supported by Ledger.Check the Bitcoin wallet page to learn more about bitcoin, and have a look on the buy bitcoin page to buy BTC assets the safe way.

Before you start

Set up Ledger Live with your Ledger device.

Update the firmware on your Ledger hardware wallet.

Instructions

Install the Bitcoin app

Open theManager in Ledger Live.

Connect and unlock your device.

If asked, allow the manager on your device.

Find Bitcoinin the app catalog.

Click the Install button of the app.

An installation window appears.

Your device will display Processing...

The app installation is confirmed.

Configure public key exports

The Bitcoin app can export your extended public key (xpub) to web apps in a U2F compatible web browser (Chrome, Opera or Firefox). The xpub is privacy-sensitive information, as all public addresses can be generated from it.

Public key exports by default require manual approval on the device to prevent inadvertent sharing of your public addresses. This setting can be configured as follows:

Open the Bitcoin app.

Navigate to Settings > Public key export approval.

Choose one of two options:

Manual approval (default): public key exports require a confirmation on the device.

Auto approval: public key exports are automatically approved.

Bitcoin address formats

Bitcoin accounts have an address format that is set when the account is added in Ledger Live.The address format you choose for your coins can always be changed: bitcoin can be sent from one address format to any other. The following address formats are supported:

Native SegWit

Native SegWit addresses start with bc1. These are bech32 addresses that offer better protection against typos and are cheaper to spend from on top of the advantages of SegWit addresses.

If your exchange does not support sending to a native segwit address, you may add a regular segwit account to temporarily send to and request your exchange to support sending to native segwit addresses.

SegWit

SegWit addressesstart with a 3. The SegWit upgrade reduces network fees, speeds up transaction signing on hardware wallets, and enables second-layer solutions like Lightning Network.

Legacy

Legacy addresses start with a 1. This is an older Bitcoin address format. Legacy addresses previously generated using a Ledger hardware wallet will show up when adding an account, but new legacy accounts cannot be added.

Address privacy

Bitcoin transactions are public information. Do not re-use your addresses foroptimal privacy.Ledger Live automatically generates new addresses and keeps track of your previous ones.Previous addresses do remain valid, but they don't offer an optimal level of privacy.

Next steps

Add your accounts to Portfolio.

Send or receive crypto assets.

Check this article to see which Ledger device suits your needs, or view our comparison page for a side-by-side comparison.

Introducing Ledger Nano X

Security: the device uses a certified secure chip (CC EAL5+).

Backup: your accounts can be restored on any Ledger device or other compatible wallet.

Mobility: Ledger Nano X is Bluetooth enabled. Securely manage your transactions everywhere you go.

Capacity: the device has 5 times the storage capacity of the Ledger Nano S.

Multicurrency: the device supports more than 1100 assets.

Simplicity: using the Ledger Live mobile companion app, you can easily transact wherever you are.

Building upon Ledger Nano S

Ledger Nano S has been a very successful product that will continue to be supported in the future as the benchmark of crypto security.It continues to be available at a price of $59 (excl. VAT) / 59 (incl. VAT). This makes it a great option for users that want to get their first experience securing their own crypto or those that don't need the specific advantages offered by the Ledger Nano X.

Different device, different use

Ledger Nano X and Ledger Nano S each have their own advantages for different use cases:

Ledger Nano Xis intended as a mobile device that you can take everywhere you go. It wirelessly connects to your the Ledger Live companion app on your smartphone so you can make secure transactions everywhere you go.

Ledger Nano Sis thedevice you can use at work or at home. It can also serve as a backup device for those that use a Ledger Nano X. If anything happens to your mobile device, you could use the backup device to get safe access to your crypto assets.

Ledger Nano X advantages

Mobility

Ledger Nano X securely connects to your smartphone via Bluetooth. The Ledger Live companion app on your smartphone allows you to install apps, add accounts and send secure transactions anywhere you are. It has a built-in battery, expected to deliver up to 8 hours of continuous use or 3 months when idle on a single charge.

More capacity

Ledger Nano X has 5 times more storage capacity compared to Ledger Nano S. This allows you to install many more applications at the same time.

Larger screen

The screen of a hardware wallet is key to display all transaction details so they can be easily verified before confirming a transaction. Ledger Nano X has been designed with a large display to improve visibility and readability of transaction details and to make it easier to use the device overall.

Enhanced hardware architecture

The Ledger Nano X architecture is an evolution of that of Ledger Nano S, thanks to its ST33Secure Element chip. Besides having more memory this secure chip is directly connected to the display and buttons, leading to superior hardware architecture.

Control Center

Ledger Nano X features a Control Center available at any time to lock the device, to check the battery status, to access the settings and more. You can access Control Center anytime by pressing and holding both buttons.

Availability and pricing

Visit our comparison page if you'd like a side-by-side comparison.

Ledger Nano X is available here at $119 (exc VAT) / 119 (incl. VAT).Ledger Nano S is available here at $59 (exc VAT) / 59 (incl. VAT).

All orders include free express shipping.

The Ledger Blue

The Ledger Blue features an LED-backlit colour touch-screen, a lipo rechargeable battery and a USB port. There is a power button on the device, you can therefore turn on your Ledger Blue without connecting it to a computer. The device can be connected to a computer or a smartphone through the USB cable. In order to make the Ledger Blue compatible with all USB ports, you can use an On-The-Go Adapter.

How to install and use Ubiq with your Ledger Blue (UBQ)

Getting started

Download Ledger Live, the companion app to your Ledger Blue device to get started.

PIN Code

Press the power button on the side of the device.

If there is no battery left, connect your Ledger Blue device to a computer or a wall socket.

You can now choose:-To configure your Ledger Blue as a new device with an original seed- To restore a previous configuration

- If you want to create a new seed, select Configure as new device- If you want to import a seed that you already have, select Restore Configuration

Choose a PIN code. Depending on the firmware you have, the number of digits can vary.

In order for the PIN code to be validated, the 24 words must be validated as well.

24-Word recovery phrase

The 24 words (also called the seed or the recovery phrase) will be displayed 4 at a time. You must carefully write down each word on the recovery sheet, in the order displayed on the screen. Please note that the 24 words are only shown once during initialisation. This stage is crucial, as the 24 words constitute the proof of ownership of the account, as well as the backup of your funds.

Find the Recovery Sheet, which is placed in the Ledger Blue box.

You must write down the 24 words on the Recovery Sheet, in the correct order. Start by writing down the first word (Word #1). Please ensure correct spelling of the word before proceeding to the next one.

Write down the second word (Word #2) on the Recovery Sheet. Please ensure correct spelling of the word before proceeding to the next one.

Write down the third word (Word #3) on the Recovery Sheet. Please ensure correct spelling of the word before proceeding to the next one.

Repeat the previous step until you have written down all the 24 words.

Before proceeding, you should check the words on the Recovery Sheet, to ensure correct order and spelling. Please note that this step is an important safety measure.

The 24 words:

Ensure that you are the only person who can access your funds.

Can recover your funds if you lose your Ledger Blue device.

Are only shown once during initialisation.

Validate the 24 words on your Ledger Blue, through a confirmation process.

PLEASE STORE THE RECOVERY SHEET IN A SAFE LOCATION. THE RECOVERY SHEET PROVIDES DIRECT ACCESS TO YOUR FUNDS.

IF YOU LOSE YOUR 24 WORDS, YOU WILL LOSE ACCESS TO YOUR FUNDS.

NEVER SHARE YOUR 24 WORDS WITH ANYONE. DO NOT SAVE THEM ON YOUR COMPUTER OR ON YOUR SMARTPHONE. PLEASE ENSURE THAT THE 24 WORDS ARE SAFELY STORED.

When your Ledger Blue displays Your device is now ready, your device has been configured.

Applications on your Ledger Blue

A multi-application device

You can install and uninstall several applications such as Bitcoin, Ethereum, XRP and many others (altcoins, authentication, etc.). Some of them are provided by Ledger and some by other companies.

By default, there are already some applications installed on the Ledger Blue:

Bitcoin

Ethereum

FIDO U2F

These applications can be removed or replaced. You can add new applications through the Ledger Manager, which acts as a free app store to download and delete your applications.

Attention

Note that your Ledger Blue can hold up to 8 applications at the same time. Moreover, these can be changed on an on-going basis through the Ledger Manager. Removing an application does not mean that you lose your coins. Once the coin application has been reinstalled, you will be able to see your balance and undertake transactions again.

Install the Ledger Manager on your computer:

Open your Chrome browser

Go to : https://www.ledgerwallet.com/apps/manager

Click on Get the App and follow the instructions

Click on Add to Chrome

Launch the Ledger Manager

See how to launch and use the Ledger Manager

Remove the applications that you do not want, by clicking on the bin. Install the ones you want, by clicking on the green arrow.

Install your Applications

To open and manage a coin wallet, you need to:

Launch the Wallet application on your computer

Open the dedicated companion application on your Ledger Blue to unlock and synchronise the wallet

For each wallet you need two applications: one on your computer and one on your Ledger Blue.

Ledger Applications on your computer

Ledger Live

Download and install Ledger Live.

Set up your device with Ledger Live.

Third-Party Applications on your computer

There are also additional applications not provided by Ledger but by third-parties, that can be used with the Ledger Blue. Your private keys remain securely held by the Ledger device, while undertaking transactions on these applications.

MyEtherWallet

Follow the guide to install and use the wallet:

How to use MyEtherWallet with your Ledger Blue.

It supports:

Ethereum (multiple addresses and accounts)

Ethereum Classic (multiple addresses and accounts)

Expanse (multiple addresses and accounts)

All ERC20 tokens (multiple addresses and accounts) like Expanse (EXP), Golem (GNT), Iconomi (ICN), Augur (REP) and hundreds of tokens.

GreenBits/GreenAddress

Follow the guide to install and use it:

It supports:

Bitcoin

Mycelium (Android)

To use this wallet, the companion application on your Ledger device must have the browser support option set on NO. Follow the guide to install and use it:

How to use your Ledger Blue on Android, with Mycelium.

It supports:

Bitcoin

Electrum

To use this wallet, the companion application on your Ledger Blue must have the browser support option set on NO. Follow the guide to install and use it:

How to use Electrum with your Ledger Blue.

It supports:

Bitcoin

Ubiq

To use this wallet, the companion application on your Ledger Blue must have the browser support option set on YES. Follow the guide to install and use it:

.

It supports:

Ubiq

Set up a passphrase to add a layer of security to your crypto assets. This option is only recommended for advanced users. Carefully read this article before setting up a passphrase.

Security tip

The recovery phrase and passphrase functionalities enable a range of security setups. You may use them to design the security strategy that meets your personal situation. Please do not overcomplicate things, the best security setup is one that you master and can execute with confidence.

How the passphrase works

The 24-word recovery phrase saved during initial setup of your Ledger device fully backs up the private keys providing access to your accounts. You must store it in a secure place.

The passphrase is essentially a password added to your 24-word recovery phrase that provides access to a whole new set of accounts.

The passphrase protects your crypto assets if your 24-word recovery phrase were to be compromised. To access passphrase-protected accounts, an attacker will need your recovery phrase as well as your secret passphrase.

Each different passphrase unlocks a unique set of accounts. You can use as many passphrases as you like.

Before you start

Your device is set up and runs the latest firmware.

Ensure your recovery phrase is accessible, just in case.

Read this article fully before you start.

Instructions

Getting started

Connect your Ledger Nano S and enter your PIN code.

Navigate to the Settings menu.

Go to Security.

Go to Passphrase and choose either of two options:

Attach to a PIN: Creates a second PIN code to unlock passphrase-protected accounts

Set temporary: Enter the passphrase each time you wish to access passphrase-protected accounts

Continue with the section below that matches the option you've chosen

Option 1 - Attach to PIN code

How it works

Attaching a passphrase to a new PIN code creates a new set of accounts on your Ledger Nano S based on a secret passphrase of your choice. You can access the accounts protected by this passphrase by entering a secondary PIN code.

The passphrase will be stored on the device until you overwrite it with another passphrase or until the device is reset.

Store a physical backup of the secret passphrase in a secure place. The device cannot display it after you've set it.

Instructions

Choose Attach to a PIN option from the Passphrase menu in the device security settings.

Create a secondary PIN code.

Re-enter the secondary PIN code to confirm it.

Choose and confirm a secret passphrase (max 100 characters).

Enter your primary PIN code to validate.

Your device will continue managing the accounts based on your recovery phrase without passphrase. Please turn off the device and enter your secondary PIN code to access the passphrase-protected accounts.

Option 2 - Set temporary passphrase

How it works

Using a temporary passphrase provides access to a new set of accounts on your Ledger Nano S for the duration of the session. Follow the instructions below each time you wish to access the accounts protected by the passphrase.

The accounts are based on a secret passphrase of your choice.

Store a physical backup of the secret passphrase in a secure place. The device cannot display it after initial setup.

Instructions

Choose Set temporary option from the Passphrase menu in the device security settings.

Choose and confirm a secret passphrase (max 100 characters).

Enter your primary PIN code to validate.

Your device will now manage the accounts protected by this passphrase. To access your primary accounts, please restart the device and enter your PIN code as usual.

Recover passphrase accounts

In case of loss or a reset of your Ledger Nano S, you can recover access to your crypto assets on any Ledger device as long as you have both your 24-word recovery phrase and secret passphrase.

Instructions

Take out your recovery phrase and passphrase.

Restore the Ledger device from your recovery phrase.

Follow the instructions above for a temporary passphrase or attach to PIN code while taking into account:

Temporary passphrase: Simply enter the passphrase you've set up earlier to access the accounts protected by that passphrase.

Attach to PIN code:You can choose any PIN code, but you need to enter the passphrase you've set up earlier to access the accounts protected by that passphrase.

Passphrase security in practice

Adding accounts to Ledger Live

When you add an account, its extended public key (xpub) is stored in Ledger Live's user data folder, where it is encrypted by your password if you've set up password lock.

To be sure that Ledger Live does not store information about passphrase-protected accounts, you may can simply remove these accounts after you've managing them in Ledger Live. Some users have requested the ability to automatically forget accounts.

Plausible deniability

To protect yourself in case of physical threat, make sure your primary PIN code unlocks only a minor part of your crypto assets. Then set up a passphrase attached to a PIN code and store more significant amount of crypto assets on the passphrase-protected accounts.

If you are under duress to unlock your Ledger Nano S, you can surrender your main PIN code to the attacker while hiding the PIN code that unlocks your passphrase-protected accounts.

Recovery phrase protection

Its a good security practice to keep multiple copies of your Recovery sheet and to store them in different geographic locations. To mitigate the risk of losing your crypto assets if one of the copies of your recovery phrase is compromised, you can set up a passphrase. If you do so, make sure to store paper backups of your passphrase, preferably in geographic locations that are different from the locations where you keep a backup of your recovery phrase.

Learn more

Learn how to optimize your account security.

Contact Ledger Support if you require assistance.

If you cannot access your Ledger Nano S device, you forget your PIN code or you lose the recovery phrase, you immediately need to follow the steps outlined in this article to prevent losing your crypto assets.

Make sure your recovery phrase stays securely stored. Protect your confidential PIN code and 24-word recovery phrase to guarantee the highest level of security offered by your Ledger device.

Instructions

Can't access your Ledger device?

In case of loss, theft, or destruction of your device, please restore your recovery phrase on any hardware or software wallet that supports 24-word recovery phrases.

You need the Recovery sheet on which you've saved your recovery phrase during setup.

Forgot your PIN code?

After three incorrect PIN code entries, Ledger hardware wallets reset to factory settings, erasing the private keys from their secure storage.

After the reset, simply restore the device from your recovery phrase.

Choose a new PIN code during the restoration process.

Lost your recovery phrase?

Your Recovery sheet is a full backup of the private keys that provide access to your private keys. You must store it in a secure location. Anyone with access to your Recovery sheet can take your crypto assets without knowing the PIN code of your device.

If you do lose your Recovery sheet:

Immediately send all your crypto assets to temporary accounts, like an exchange service or another hardware wallet.

Enter three wrong PIN codes to reset your Ledger Nano S.

Set up your Ledger Nano S as a new device.

Then transfer back your crypto assets to your newly configured device.

You can download a new Recovery sheet below.

Download

We provide dedicated support from Monday to Friday (9 AM - 17 PM CET) through our online contact form and as @Ledger on Twitter. Ledger does not provide phone support.Our Ledger Support agents are friendly and motivated people based in Paris and Vierzon, France, that strive to provide customers with the assistance they deserve. We love helping you with your order and answering technical questions to help you keep your crypto assets secure.

Need help?

We are happy to assist you with:

Device setup

Installing apps on your device

Transactions

Troubleshooting

Orders

Shipping

Returns

General company and product info

What to expect from us

We do not provide phone support, this allows us to:

Formulate accurate answers that fit your needs

Provide step by step instructions

Help you find relevant support articles

Limit your waiting time. We surelydon'twant to hold you on the phone.

Ledger does not authorize third parties to provide customer support on its behalf. We will never proactively reach out to you. Any communication we have with you must be initiated by you. Do not trust unsolicited calls, emails and online messages. Do not provide any personal information.

How to contact us - no phone support

Install the XRP app on your Ledger deviceto manage XRP tokens with Ledger Live. The XRP app is developed and supported by Ledger.Check the XRP wallet page to learn more.

Before you start

An XRP account costs 20 XRP. Simply send a minimum of 20 XRP to your new account to activate it. These 20 XRP will remain locked as enforced by the XRP protocol.

Ledger Live is ready to use.

The latest firmwareis installed on your Ledger device.

Install the XRP app

Open theManager in Ledger Live.

Connect and unlock your device.

If asked, allow the manager on your device.

Find XRPin the app catalog.

Click the Install button of the app.

An installation window appears.

Your device will display Processing...

The app installation is confirmed.

Next steps

Add your accounts to Portfolio.

Send or receive crypto assets.

Tips

To add aDestination tag when sending to an exchange, enter the Taggiven by the exchange. Your Ledger device does not require a specific tag to receive XRP.

Some exchanges only send to activated addresses. Activate the address by sending at least 20 XRP from another source.

Trustlines are not supported in Ledger Live.

The error message Ledger sequence too high occurs if you've waited too long to confirm a transaction in Ledger Live.

The update to firmware version 1.6.0 brings security and user experience improvements to the Ledger Nano S. Please read our blog post and the release notes for more details about this update. Check our troubleshooting article if you need help.

This is a progressive release, please try again later if the update is not visible in the Manager.

Before you start

Update Ledger Live through the notification banner or download the latest version. The mobile app does not support firmware updates.

Linux users: You must add new udev rules before you update. Check the Linux section of this article for instructions.

Firmware versions 1.1and1.2cannot be updated with Ledger Live. Please check the firmware version before submitting a support request to get a replacement device.

Video tutorial

Instructions

Start Ledger Live and open theManager.

Click Manager on the main menu.

Connect and unlock your device.

If asked, allow the manager on your device.

Check which firmware version is currently installed on your Ledger Nano S: restore your private keys

Version 1.5.5: Go directly to step 3. The apps on your device will be automatically uninstalled. Don't worry, this does not affect your crypto assets.

Version 1.4.2 or 1.3.1: Uninstall all apps currently on your Ledger Nano S.

First uninstall all apps depending on Bitcoin, Ethereum or Nano. Uninstall the Bitcoin, Ethereum and Nano apps last. Learn more

Only the Settings should remain on the Dashboard of your Ledger Nano S.

Don't worry, this does not affect your crypto assets, you can reinstall the apps later.

Version 1.4.1 will first update to1.4.2, after which you can update to version 1.6.0.

Start the firmware update.

Click on the blue Firmware update button. If you don't see the button, please try again later as the release is rolled out progressively.

Carefully read all instructions on the window that appears.

If your recovery phrase is written down and accessible, tick the checkbox at the bottom and click on Continue. The update process normally does not require the recovery phrase, but you should have it available as a precaution. Dont have your recovery phrase?

When updating from 1.5.5, the next screen will inform you that the apps will be automatically uninstalled before clicking on Continue. Don't worry, this does not affect your crypto assets, you can reinstall the apps later.

Your device will showupdate firmware, the version number, and anIdentifier in a loop.

Verify that theIdentifierin Ledger Live matches the one on your Ledger Nano S.

Press the right button on your device to start the update.

Enter your PIN code to confirm.Your device will restart.

Disconnect the USB cable when your device displays either Update orFollow device update instructions, depending on the version you are updating from.

Press the left button on your device and hold it while you reconnect the USB cable.Release the button once Bootloader is displayed.

The update process will continue automatically. Ledger Live will display multiple progress loaders, while your Ledger Nano S displays Bootloader, Update and Processing. Your device is successfully updated once Ledger Live displays Firmware updated.

Need help?

Please check our Update FAQ for troubleshooting tips.

After the update

If your device displays theWelcome screenand usage instructions, it has been reset. Don't worry, your crypto assets are safe as long as you have your 24-word recovery phrase. Select the Restore from recovery phrase option and press both buttons to validate.Thenfrom your recovery phrase.

You've successfully updated your Ledger Nano S firmware. You can now re-install apps on your device. You may notice an increase in app storage capacity.

From now on, menu items are selected with the right or left button. Press both buttons simultaneously to validate a selection.

Ledger Nano S Firmware update guide

The Bitcoin Cash network experienced a hard fork on November 15, 2018, leading to the emergence of Bitcoin Cash SV (BSV). Users that secured their Bitcoin Cash using a Ledger hardware wallet prior to the hard forkautomatically own an equal amount of BSV as they own BCH.

Manage your BSV with Electrum SV

BSV is not supported in Ledger Live. Instead, users can manage their BSV using the Bitcoin Cash app on their Ledger device in conjunction with Electrum SV, as instructed below:

Before you start

Install the latest version of the Bitcoin app on your device, since Bitcoin Cash requires it.

Install the latest Bitcoin Cash app on your device.

Step by step instructions

Replay protection

The method below does not provide replay protection. Please find your own method to split your BSV from BCH before following the instructions, otherwise, you may risk losing your BCH.

Install Electrum SV

Go to ElectrumSV.io.

Download Electrum SV for your operating system.

Select your operating system:

Windows: move the downloaded .exe file to your applications folder.

Mac: open the downloaded .dmg file and move it to your applications folder.

Linux: follow these instructions.

Connect to Ledger device

Connect and unlock your Ledger device.

Open the Bitcoin Cash app.

Launch Electrum SV from your applications folder. The install wizard opens.

Leave the default wallet name and click Next.

Select Standard wallet and click Next.

At the keystore screen, select Use a hardware device and click Next.

Select your Ledger device and click next.

Leave the derivation path as default (m/44'/145'/0') and click Next.

Your addresses are generated and voil! Your account balances are shown in the History tab.You can now manage your BSV from your Ledger device using Electrum SV.

Receive BSV

Always start by sending a small test amount.Proceed only with larger transactions if the test transaction was successful.

Instructions

Open the Receivetab.

Copy and share the Receiving addresswith the person or service that will transfer to your account. Make sure you double-check the address if you copy and paste it.

Send BSV

Always start by sending a small test amount.Proceed only with larger transactions if the test transaction was successful.

Instructions

Open the Sendtab.

Enter the recipient address in the Pay to field.Please verify the address when you copy and paste.

Enter the Amount to send and select the network fees.

Click Send.Check the amount and fees, then confirm by clicking Yes.

Verify the amount, receiving address and fees all displayed on your device.

If everything is correct, confirm the transaction by pressing the right button to sign it.

Ledger products have a combination of hardware and software security features to protect your crypto assets from potential attacks. Follow the guidelines below to benefit from the optimal level of security offered by your Ledger Nano X device.

Secure your PIN code

During the setup process you choose a PIN code.

Always choose a PIN code by yourself.

Always enter your PIN code out of sight.

Change your PIN code if needed. Learn more

Remember that three wrong PIN code entries in a row will reset the device.

Never use an easy PIN code like 0000, 123456, or 55555555.

Never share your PIN code with anyone else.

Never use a PIN code you did not choose yourself.

Never store your PIN code on a computer or phone.

Secure your 24-word recovery phrase

Your24-word recovery phraseis theonly backup of your master private key. It allows you to restore your master private key if youcan'taccess your hardware wallet. The recovery phrase is sometimes called (mnemonic) seed.

Anyone who gets your recovery phrase can take your crypto assets. Ledger does not store your private keys, nor ever asks for it.

Always ensure your 24-word recovery phrase is obtained from the device screen.

Always double-check the spelling and list position of each recovery phrase word.

Keep your Recovery sheet physically secure to make sure youcan'tlose or destroy it by accident.

Always store the copies of the recovery phrase in secure locations, out of sight.

Never ever share your 24-word recovery phrase, in any form, with anyone.

Never enter your recovery phrase onany device other than your hardware wallet.

Never take a picture of the 24-word recovery phrase.

Learn more

Maximize your account security with a passphrase (advanced users).

Contact Ledger Support in case you require assistance.

Tips for optimal account security

The error messages:Bitcoin app required,Ethereum app required orSorry, this app is requiredmay occur when you try to install or remove apps in the incorrect order. Follow the steps below to solve this.

Uninstall and reinstall all apps

Go to the Manager in Ledger Live.

Uninstall all dependent apps from your device.Don't worry, uninstalling apps does not affect your crypto assets. The private keys providing access to your crypto assets stay safe on your device.

Uninstall all stand-alone apps from your device: Bitcoin, Ethereum and Nano.

Install the stand-alone apps so you have the latest version.

Install the dependent apps.

The problem should now be solved.

Stand-alone and dependent apps

Installation order

Install apps:Start with the stand-alone apps and end with the dependent apps.

Uninstall apps:Start with the dependent apps and end with the stand-alone apps.

Click on a stand-alone app below to see which apps depend on it.

Bitcoin Ethereum Nano

The following apps are dependent on the Bitcoin app:

Bitcoin Testnet

Bitcoin Cash

Bitcoin Gold

Bitcoin_private

Dash

Digibyte

Dogecoin

Gamecredits

Horizen

Komodo

Lbry

Litecoin

NIX

Peercoin

Pivx

Qtum

Resistance

Stealth

Stratis

Vertcoin

Viacoin

Xsn

Zcash

Zclassic

Zcoin

The following apps are dependent on the Ethereum app:

Akroma

Atheios

Callisto

Ellaism

Ether1

Ethergem

Ethersocial

Ethereum Classic

Expanse

Gochain

Hpb

kUsd

Mix

Musicoin

Pirl

PoA

Reosc

RSK

RSK Testnet

Tobalaba

Tomochain

Ubiq

Wanchain

The following app is dependent on the Nano app:

Banano

Before sending and receiving crypto assets, educate yourself to make informed decisions. Crypto assets you manage using your Ledger device can be targeted by malicious actors. Optimize your asset security by transacting with caution.

Don't trust, verify

Assume that your computer is compromised and that an address on your screen cannot be trusted.

Sending

Always send a small amount first. Then verify that the transaction was properly received by the recipient before proceeding to send larger amounts.

Use secondary communication means when obtaining a recipient address or QR code. Example:double-check an exchange deposit address through SMS, email or a messaging app when possible.

Check recipient addresses after you copy and paste. Malware on your computer might replace addresses in your clipboard.

Verify that the recipient address, amount and fees are correct and that they are the same on both your computer and the devices screen when sending a transaction.

Receiving

Verify that each address used to receive transactions belongs to you by displaying it on your hardware wallet. Addresses shown in Ledger Live could be manipulated if your computer is compromised.

Wait for a significant amount of confirmations before accepting a payment. For Bitcoin, six confirmations are recommended.

Unverified addresses

Even if Ledger Live can provide receiving addresses without a Ledger device, these addresses provide suboptimal security. Choosing to use unverified addresses comes at your own risk.

Learn more

Learn how to optimize your account security.

Check the advanced security features supported by Ledger devices.

Contact Ledger Support when in doubt.

Use the Manager in Ledger Live toinstall or uninstall apps on your Ledger hardware wallet.

How apps work

Your Ledger device securely stores your private keys giving access to your crypto assets.

You need to install apps on your Ledger device to manage different crypto assets. To manage Bitcoin, you need to install the Bitcoin app.

Ledger devices have limited storage and the sizes of apps vary. You can safely install and uninstall apps when needed. Your private keys stay safe on your device and backed up on your Recovery sheet.

The number of installable apps varies

There are two different types of apps:

Stand-alone apps:These tend to be larger in size. Examples are Bitcoin and Ethereum.

Dependent apps: These are based on a stand-alone app and are therefore smaller in size. You can install many of them at the same time, stacking them.

App installation order

Stand-alone and dependent apps need to be installed in the right order. Learn more >

App combinations

Installing only Bitcoin-dependent apps*: Bitcoin, Bitcoin Cash, Bitcoin Gold, Litecoin, Dogecoin, Dash, Horizen, Komodo, Stratis, Peercoin, PIVX, Viacoin, Vertcoin, Stealth, Digibyte, Qtum, Bitcoin Private, Zcoin, GameCredits, Zclassic.

Installing only stand-alone apps*:Bitcoin, Ethereum, XMR.

Stand-alone and dependent apps*:Bitcoin, Ethereum, HODL, RSK, Litecoin, Dogecoin, Stratis.

*situation as of June 4, 2019 - subject to modification in apps and firmware sizes.

Step by step

Open the Manager

Click on Manager in the left panel.

Connect and unlock your Ledger device.

Press the right button to allow the Manager on your device.

The Manager now opens, showing your device information and the app catalog below it.

Install an app

Search for the app to install in the App catalog.

Click the Install button of the app.

An installation window appears.

Your device will display Processing...

The app installation is confirmed.

If there's not enough storage space, simply uninstall some apps to make room. Byuninstalling apps, you will not lose yourcrypto assets since your private keys always remain secure on your Ledger hardware wallet.

Uninstall an app

Apps don't hold any sensitive information. You can freely uninstall them and reinstall them later. The private keys providing access to your crypto assets stay on your device.

Search for the app to uninstall in the App catalog.

Tap the Trash button of the app.

An uninstallation window appears.

The uninstallation is confirmed.

Please check on your device that the app is uninstalled.

To uninstall the Bitcoin or Ethereum app, make sure all Bitcoin and Ethereum dependent apps are uninstalled first.

Your address forBitcoin and Bitcoin-based crypto assets changes every time you receive a transaction. For other crypto assets (Ethereum, XRP, Stellar, etc.) the address stays the same.

Bitcoin transactions are public information. Addresses should not be re-used forbetter privacy.Ledger Live automatically generates new addresses using standards( BIP32 / BIP39 / BIP44 ) and keeps track of your previous ones.Previous addresses do remain valid, but they don't offer an optimal level of privacy.

How it works

Each of your crypto assets accounts has an extended public key, called an xpub. From this extended public key all your public addresses for that account are generated. Thanks to the xpub you can receive transactions on a new address that belong to the same account.

You can find the xpub of an account in Ledger Live by clicking the wrench icon on the account page. In the Edit account window, check the advanced logs.

FIDO U2F is a two-factor authentication method (2FA) developed by the FIDO Alliance that is supported on the Ledger Nano S and Ledger Nano X devices. It works with several web services, like Facebook, Dashlane, Gmail, Dropbox, GitHub, etc.Check our Fido U2F page to learn more.

FIDO U2F increases your account security as both your password and Ledger deviceare required to log in.

FIDO U2F is not related to cryptocurrencies. It's an additional utility for your Ledger device.

Before you start

Set up Ledger Live with your Ledger device.

Update the firmware on your Ledger hardware wallet.

Step by step

Open theManager in Ledger Live.

Connect and unlock your Ledger device.

If asked, allow the manager on your device.

Find FIDOU2Fin the app catalog.

Click the Install button of the app.

An installation window appears.

Your device will display Processing...

The app installation is confirmed.

Open FIDO U2F on the dashboard of your device.

Go to the security settings of web services partnering with FIDO U2F and follow their instructions to register your device: Facebook, Dashlane, Google, GitHub, Dropbox.

Important information

If you lose access to your device, you can restore your recovery phrase on any Ledger hardware wallet and reinstall the Fido U2F app to get access to your account.

If you're managing the same private keys on multiple Ledger hardware wallets, only one device can be used for Fido U2F.

Ledger products are built around a combination of hardware and software security, meant to protect your private keys from a wide range of potential attacks. Use this guide to make sure your Ledger device is genuine, and not fraudulent or counterfeit.

A few simple checks will assure you that your device is a genuine Ledger product:

the origin of your Ledger product;

the content of the box of the Ledger device;

the condition of the Recovery sheet;

the initial state of the Ledger device.

Note: advanced users that want to check the device hardware integrity: please refer to the last section of this article.

Buy from an official Ledger reseller

Purchase your device directly from Ledger or through the authorized distributor / reseller network to make sure you receive an authentic Ledger product. Our official sales channels include:

our official e-commerce website www.ledger.com

our official Amazon stores:

- USA - Canada - United Kingdom - Germany - France - Spain - Italy - Japan

Note: Ledger devices purchased from other vendors are not necessarily dubious. However, we do strongly recommend that you meticulously perform the safety checks below to ensure that your Ledger is genuine.

Check the box contents

The package of a Ledger hardware wallet should include:

A Ledger device (Ledger Nano S, a Ledger Blue, etc.)

3 paper cards, including:- a Getting started card;- a Did you noticecard;- Either one or threeblank Recovery sheets, depending on the production date;

Additional accessories, such as a keychain and a lanyard;

Additional packaging (unmarked foam / cardboard).

Note: The paper cards and their envelope do not necessarily carry the Ledger logo.

This article Box contents of the Ledger Nano S

Check the Recovery sheet came blank

Make sure your Recovery sheet came in blank

Ledger never provides a 24-word recovery phrase in any way, shape or form. Only accept a recovery phrase obtained from the screen of the Ledger device.

If your Recovery sheet already has words on it: the device may be preconfigured. It is not safe for you to use the device. Please contact Ledger Support for assistance.

a blank Recovery sheet

Check the device is not preconfigured

Make sure your Ledger device was not preconfigured with a PIN code that you did not choose yourself. The device should display Welcome and Press both buttons to begin when you turn it on for the first time.

Ledger never provides a PIN code in any way, shape or form. Always choose the PIN code yourself.

If a PIN code is given to you or if the device requires a PIN code you did not choose: it is not safe for you to use the device. Please contact Ledger Support for assistance.

Ledger Nano S:Welcome

Ledger Nano S: Press both buttons to begin

Check authenticity with Ledger applications

Connect your Ledger device to any of Ledgers applications to verify its authenticity.

Genuine Ledger devices hold a secret key that is set during manufacture.

Only a genuine Ledger device can use its key to provide the cryptographic proof required to connect with Ledgers secure server.

Summary

Check your Recovery sheet came in blank;

Initialize your Ledger device yourself at first use. The Welcome screen should be displayed when connecting your device for the first time;

Choose your own PIN code;

Contact Ledger Support in case of doubt.

Learn more

Anti tamper seals

Ledger deliberately chooses not to use anti tamper seals on its packaging. These seals are easy to counterfeit and can therefore be misleading. Rather, genuine Ledger devices contain a secure chip that prevents physical tampering: this provides stronger security than any sticker possibly could.

Hardware integrity check

Advanced users can check the hardware integrity on the inside of their Ledger device. provides a non-exhaustive chronology of the different revisions of the Ledger Nano S build. Please be aware that normal usage does not involve opening your Ledger device. Proceed to do so at your own risk. Ledger can not be held liable for any possible damage resulting from opening the device.

1/ Payment during the delivery

If you have to pay custom duties, the delivery man could ask to proceed with the payment at the reception of your parcel.

You always have to ask for a receipt.

2/ Payment at the pickup point

If you have to pay some custom duties, the payment could be processed when you will go to collect your parcel.

You always have to ask for a receipt.

3/ Payment by a broker

If you have to pay some custom duties and you use the services of a broker, you won't have anything to do.

You always have to ask for a receipt.

Set up your Ledger Nano S as a new device to get started. It will generate new private keys so you can manage your crypto assets. You will also write down a new 24-word recovery phrase.

Alternatively, restore your device from a recovery phrase to recover the private keys linked to an existing recovery phrase.

What you need

Ledger Nano S with the supplied micro USB cable.

Computer (at least Windows 8 (64-bit), macOS 10.8, or Linux) with internet.

The Ledger Live application downloaded and installed.

Video instructions

Step by step

Ledger Live features interactive setup instructions. Simply open the app to get started.

Step 1. Set up as new device

Connect the Ledger Nano S to your computer using the supplied USB cable.

Read the instructions on the screen. Press both buttons simultaneously to proceed.

Press the right button located above the validation icon whenConfigure as new device? is displayed.

Step 2. Choose a PIN code

Press both buttons when Choose a PINis displayed on the device.

Press the right or left button to choose the first digit of your PIN code.

Press both buttons to select the digit.

Repeat the process until all digits of your PIN code are selected.

Select the check icon () and press both buttons to confirm the pincode.

Confirm your PIN code by entering it once more.

Security tips

Choose your own PIN code. This code unlocks your device.

An 8-digit PIN code offers an optimal level of security.

Never use a device supplied with a PIN code and/or a recovery phrase.

Contact Ledger Support in case of doubt.

Step 3. Save your recovery phrase

Your 24-word recovery phrase will now be displayed word by word on the Ledger Nano S screen. Be careful, your recovery phrase will be displayed only once.

Take the blank Recovery sheet supplied in the box.

Write down the first word (Word #1) on the Recovery sheet. Verify that you have copied it correctly in position 1.

Press the right button to move to the second word (Word #2). Write it in position 2 on the Recovery sheet. Verify that you've copied it correctly.

Repeat the process until the twenty-fourth word (Word #24). Confirm your recovery phrase will be shown on the screen after word 24.

Select the requested word by navigating with the left or right button. Validate the word by pressing both buttons. Repeat this step for each requested word.

Your device is now ready is shown once you've successfully completed the initialization.

Security tips

Anyone with access to your recovery phrase could take your assets. Store it securely.

Ledger does not keep a backup of your 24 words. Ensure you are the only holder.

Never use a device supplied with a recovery phrase and/or a PIN code.

Contact Ledger Support in case of doubt.

Next steps

Check these tips on how to keep your recovery phrase and PIN code secure.

Use the Manager in Ledger Liveto install apps on your device.

Send or receive crypto assets.

Earn Tezos staking rewards by delegating your Tezos account to a validator in Ledger Live. By staking your Tezos account, you can send and receiveyour coins anytime while still benefiting from the security of your Ledger hardware wallet. Learn how delegation works

Before you start

Set up Ledger Live with your Ledger device.

Check that your Ledger device runs the latest firmware.

Install the latest version (2.2.5) of the Tezos Wallet app on your Ledger device.

Step by step

Add a Tezos account by clicking on Add accounton the Accounts page. Learn more

Receive coins in your account if it's empty. Learn more

Click on the Earn rewardsbutton from the Portfolio. If you have dismissed the banner, you can also find it on the Delegation section on your Tezos account. MyTezosBaker

Read the informational window and click on Delegate to earn rewards.

A random third-party validator is pre-selected at the Summary step.

Click on Select to choose a validator manually. From there, you can also choose a custom validator by entering the validator address. Check for more information about validators.

Click on Continuein the Summary step.Note that delegating your Tezos voting rights does not guarantee you will be paid any reward by your validator.

Verify all delegation details on your Ledger device.

Connect and unlock your Ledger device. Open the Tezos Wallet app.

Verify that all operation details are correct. If it's a custom validator, carefully verify that the validator address (Delegate) is exactly as provided by the validator.

Press both buttons to Acceptthe delegation or choose Reject to cancel.

The delegation operation is signed and broadcasted to the network for confirmation. You should start receiving your first rewards after an initial period of about 40 days.

Change validator or end delegation

Go to theAccounts page from the main menu.

Click on the delegated account.

In the Delegation section, click on the ellipsis ().

ChoseChange validator or End delegation. The Summary page will then appear, where you can either change the validator or end the delegation.

Changing validator or ending the delegation will require a new delegation operation to be verified and approved on your Ledger device.

What happens to staking rewards when changing validator?

When changing validator, there should normally not be a loss of staking rewards, if the validators both pay out normally. Let's imagine changing from validator A to validator B. An initial waiting period of about 40 days starts until validator B should start paying rewards. During this time, validator A should continue paying rewards because validator A started paying rewards with an initial delay of about 40 days too.

More about Tezos and staking

Delegation and reveal operations

Reveal

The reveal operation makes the public address of a new Tezos account known to the Tezos network. This operation is required before any other transaction is possible and costs 0.0025 XTZ. Ledger Live automatically creates the reveal operation when you first send or delegate from an account.

Delegation

The delegationgrants an account's voting rights to a third-party validator, also known as a delegate. The voting rights increase the probability that a validator can make new blocks. Validators bake new blocks and endorses blocks as part of its operations and earns rewards by doing so.

Undelegation

The undelegationreturns the voting rights to the account itself. This operation is similar to the delegation operation except that the Tofield is empty.

Sending and receiving with delegated accounts

Delegated accounts can send and receive normally like any other account.

Received coins are added to the account balance. Because the account is delegated, the additional coins are automatically being staked as long as the validator has sufficient delegation capacity.

Sent coins are deducted from the account balance. The amount that has been sent is no longer being staked.

Migrating from third-party wallets

If you've used TezBox or Galleon wallet with your Ledger device, please note the following:

Ledger Live lists KT accounts as subaccounts. Ledger Live does not support sending to KT accounts, nor creating new KT accounts because of the Babylon Amendment. Sending from your KT accounts is supported.

In order to send to KT accounts, a third-party wallet needs to be used.

Parent accounts (TZ addresses) pay for fees of subaccounts (KT addresses) and must therefore always have some remaining XTZ. If there is insufficient balance left to pay for subaccount transactions, please find another way to refill the parent account.

Sending to new accounts burns fees

Sending XTZ to a new Tezos account will incur a cost of 0.257 XTZ in burnt fees for the account to be created. This is similar to the reveal operation, but the sender pays the fees.

Known issues

If you broadcast two transactions in a row, the second may fail and you will have to try again.

A bug may occur in the number of confirmations displayed in the transaction details window, showing an excessively high confirmation number.

Ledger Live supports 22 crypto assets on their native blockchains and over 1,200 ERC20 tokens on the Ethereum blockchain. You can add accounts for supported crypto assets as well as send and receive them.

List of supported crypto assets

Please find the full list of supported crypto assets at ledger.com/cryptocurrencies. A checkmark in theLedger Livecolumn means you can manage the crypto asset in Ledger Live. To learn how to manage your ERC20 tokens, please check this article.

External wallet for unsupported coins

If a crypto asset is not supported in Ledger Live the columnCompatible walletslinks to the external wallet to use. Please check this article for more information on external wallets.

Install the Bitcoin Private (BTCP) app on your Ledger device to manage BTCP with the Electrum BTCP application. The Bitcoin Private app is developed and supportedby the Bitcoin Private community.

Before you start

Set up Ledger Live with your device.

Update the firmware on your Ledger device.

Install the Bitcoin app, since Bitcoin Gold requires it.

Install the Bitcoin Private app

Open theManager in Ledger Live.

Connect and unlock your device.

If asked, allow the manager on your device.

Find Bitcoin Privatein the app catalog.

Click the Install button of the app.

An installation window appears.

Your device will display Processing...

The app installation is confirmed.

Next steps

Check the Electrum BTCPuser guide ( Mac/Windows or Linux ) forstep by step instructions and solutions to common problems.

Check the BTCP community support page if you require assistance.

BTCP accounts cannot be added to Ledger Live.

Install the EOS app on your Ledger device to manage EOS with Fairy-wallet. The EOS app is developed and supported by the EOS community. Check the EOS wallet page to learn more.

Before you start

Set up Ledger Live with your device.

Update the firmware on your Ledger device.

Install the EOS app

Open theManager inLedger Live.

Connect and unlock your Ledger device.

If asked, allow the manager on your device.

Find EOSin the app catalog.

Click the Install button of the app.

An installation window appears.

Your device will display Processing...

The app installation is confirmed.

Need help?

Check the user guide forstep by step instructions.

Join theFairy-wallet Telegram or open an issue on Github if you require assistance.

EOS accounts can not be added to Ledger Live.

Operations in Ledger Live that involve your Ledger device may return the error code:

Something went wrong. Please replug your device. Ledger device: Invalid parameter received (0x6b00).

Solve this error message by:

Ensuring your device runs the latest firmware version.

Reinstalling the apps on your device so you run the latest versions. Uninstalling apps does not affect your crypto assets, that are secured on the blockchain.

Accounts generated by a Ledger Nano S device can be recovered on any (third-party) hardware or software wallet that supports the samestandards as Ledger ( BIP32 / BIP39 / BIP44 ).

Security warning

Note that your 24-word recovery phrase provides full access to your accounts. Entering your recovery phrase on a computer or smartphone may be insecure. Avoid doing so if possible.

Carefully select a (third-party) hardware or software wallet.Protecting your accounts remains your own responsibility.

Contact Ledger Support when in doubt.

Instructions

Use your recovery phrase

Choose a BIP39/BIP44 compatible hardwarewalletor software wallet.

Get your 24-word recovery phrase.

Follow the manual of the selected device or service to import your recovery phrase (also referred to as mnemonicseed).

Compatible Ledger devices

Ledger Nano X

Ledger Nano S

Ledger Blue

Ledger Nano

Ledger HW.1

Arbitrary list of third-party software wallets

Software wallet security

Software wallets are highly insecure, have not been subjected to a security audit by Ledger and they should only be used for recovery as a last resort. If you proceed to use one of the software wallets below, you accept the responsibility for any possible outcome.

Mycelium (smartphone)

Electrum (desktop)

Bither (smartphone/desktop)

Coinomi (smartphone/desktop)

Jaxx Liberty (smartphone)

MyEtherWallet

MyCrypto

Generate private keys (advanced)

Security warning

Advanced users can manually generate all private keys using software such as Ian Coleman's BIP39 tool. Ledger does not endorse any specific tool. Users are recommended tocarefully select any other hardware or software wallets they use.Protecting your accounts remains your own responsibility.

Ian Colemans' tool is best downloaded for offline use, as instructed below.

Generate your private keys

Download the BIP39 tool at the bottom of this article or view the source on GitHub.

Double-click the downloaded file to open it in a browser.

Type your 24-word recovery phrase in the fieldBIP39 Mnemonic. Use lowercase only.

Type your passphrase if you set one in your Ledger hardware wallet.

Select a cryptocurrency.

Leave the field Internal/Externalat0.

Import your private keys

Copy the list of generated private keys from theDerived Addresses section. Use the controls below the list to show more rows or start at a certain index.

Importyour private keys in a third-party wallet that supports this, such as MyEtherWallet or Armory.

Set the field Internal/External to 1togenerate the private keys of your change addresses.

Import the private keys associated with your change addresses inthe third-party wallet.

Access the Control Center on your Ledger Nano X device to lock or turn off your device, to manage the battery and Bluetooth, and to access device settings.

Navigate the Control Center

Hold both buttons for 3 seconds at any time to open the Control Center. The battery status will appear first.

Navigate the Control Center by pressing either the left or right button.

Validate a selection by pressing both options.

Battery: current charge level.

Lock device: Press both buttons to show screen saver. Require the PIN to unlock.

Bluetooth: Shows device name when Bluetooth is enabled. Press both buttons to disable or enable Bluetooth connectivity.

Settings: Press both buttons to enter the Settings.

Power off: Press both buttons to power off.

Close: Return to the previous activity.

Learn more

Learn aboutcharging the battery.

How to pair your Ledger Nano X with your smartphone.

Contact Ledger Support if you need assistance.

Install the Neo app on your Ledger device to manage NEO and NEP5 tokens with the NEON wallet desktop application.The Neo app is developed and supported by the Neo community.Check the Neo wallet page to learn more.

Before you start

Set up Ledger Live with your Ledger device.

Update the firmware on your Ledger hardware wallet.

Ledger Live is ready to use.

Install the Neo app

Open theManager inLedger Live.

Connect and unlock your Ledger device.

If asked, allow the manager on your device.

Find Neoin the app catalog.

Click the Install button of the app.

An installation window appears.

Your device will display Processing...

The app installation is confirmed.

Set up NEON wallet

Download the NEON wallet.

Open the the Neon wallet once you've installed it.

Open the Neo app on your device.

ClickLogin using Ledgerin the Neon wallet.

Click Use Ledger device. Your account will now show.

Send and Receive NEO

Share your public address with the sender to receive GAS or NEO. Verify the address on your device screen before sharing it.

Click Send to create a sending transaction. Fill out the recipient address, the amount and fees. Verify the transaction details on your device before confirming it.

NEO accounts cannot be added to Ledger Live.

Follow the solutions in this article if Ledger Live does not detect an app being opened on your Ledger device. When you open the app, Ledger Live returns to Connect and unlock your Ledger device.A permanent solution is being looked into.

Possible solutions

Close Ledger Live and open the app on your Ledger device first, then reopen Ledger Live to retry. Continue below if this didn't work.

Restart your computer and retry the first solution.

The last solution is to enable experimental USB:

Click on the Settings icon in the upper right-hand corner of Ledger Live.

In the Experimental features tab, enable Experimental USB. This feature may result in some visual glitches throughout the app.

The Ledger Live application can be used with multiple Ledger devices. You can either use multiple devices yourself or share a computer with multiple people that each own their device(s).

Add accounts from multiple devices

A Ledger device gives access to the crypto asset accounts associated with the 24-word recovery phrase it was configured with.

Devices with different recovery phrases

If you've initialized multiple devices with different recovery phrases, each device controls a different set of accounts. In that case, follow these tips:

First, add the accounts linked to the first device, and repeat for your other device(s).

Name the accounts such as to know which device it belongs to, assuming that you've labeled the devices.

Always connect the device that controls the selected account when sending or receiving.

Devices with the same recovery phrase

If you've initialized one device and restored the same recovery phrase on another, both devices control the same accounts. In that case, both hardware wallets can be used interchangeably with Ledger Live. You can freely add accounts, as well as verify and sign transactions with either of the two devices.

Share a computer with multiple people

To share a computer with multiple owners of a Ledger device:

Add a user account in your operating system for each person.

Log in to your personal user account to use Ledger Live with your hardware wallet(s).

Install the Aion app on your Ledger device to manage AION with the Aion Desktop Wallet.The Aion app is developed and supported by the Aion community.

Before you start

Set up Ledger Live with your Ledger device.

Update the firmware on your Ledger hardware wallet.

Install the Aion app

Open theManager inLedger Live.

Connect and unlock your Ledger device.

If asked, allow the manager on your device.

Find Aionin the app catalog.

Click the Install button of the app.

An installation window appears.

Your device will display Processing...

The app installation is confirmed.

Next steps

Check the Aion user guide for step by step instructions.

Reach out to the Aion communityon their forum, on Reddit or via email ( [email protected] )if you require assistance.

Aion accounts cannot be added to Ledger Live.

Install the Litecoin app on your Ledger device to manage Litecoin (LTC) with Ledger Live. The Litecoin app is developed and supported by Ledger.Check the Litecoin wallet page to learn more.

Before you start

Set up Ledger Live with your device.

Update the firmware on your Ledger device.

Install the Bitcoin app, as Litecoin requires it.

Instructions

Install the Litecoin app

Open theManager in Ledger Live.

Connect and unlock your device.

If asked, allow the manager on your device.

Find Litecoinin the app catalog.

Click the Install button of the app.

An installation window appears.

Your device will display Processing...

The app installation is confirmed.

Configure public key exports

The Litecoin app can export your extended public key (xpub) to web apps in a U2F compatible web browser (Chrome, Opera or Firefox). The xpub is privacy-sensitive information, as all public addresses can be generated from it.

Public key exports by default require manual approval on the device to prevent inadvertent sharing of your public addresses. This setting can be configured as follows:

Open the Litecoin app.

Navigate to Settings > Public key export approval.

Choose one of two options:

Manual approval (default): public key exports require a confirmation on the device.

Auto approval: public key exports are automatically approved.

Litecoin address formats

Legacy addresses start with an L. This is Litecoin's original address format.The option to add legacy addresses in Ledger Live is planned.

SegWit addressesstart with anM. The SegWit upgrade reduces network fees, speeds up transaction signing on hardware wallets, and enables second-layer solutions like Lightning Network. By default, new accounts added in Ledger Live are SegWit accounts. Tip:If your exchange does not yet support the SegWit address format, you can use this address converter to send LTC to your Ledger device.

Bech32 addresses start with ltc1. Theseare native SegWit addresses that feature safety and security improvements. This address format will be implemented in Ledger Live.

Address privacy

Litecoin transactions are public information. Do not re-use your addresses foroptimal privacy.Ledger Live automatically generates new addresses and keeps track of your previous ones.Previous addresses do remain valid, but they don't offer an optimal level of privacy.

Next steps

Add your accounts to Portfolio.

Send or receive crypto assets.

Install the Ontology app on your Ledger device to manage ONT and ONG tokens with the OWallet application. The Ontology app is developed and supported by the Ontology community.

Before you start

Set up Ledger Live with your Ledger device.

Update the firmware on your Ledger hardware wallet.

Install ONT app on Ledger device

Open theManager inLedger Live.

Connect and unlock your Ledger device.

If asked, allow the manager on your device.

Find ONTin the app catalog. Note: ONT was renamed from Ontology and available on firmware version 1.5.5 and higher.

Click the Install button of the app.

An installation window appears.

Your device will display Processing...

The app installation is confirmed.

Next steps

Check the user guide for step by step instructions.

Reach out to the Ontology community for support.

Ontology accounts can not be added to Ledger Live.

Install the Ethereum app on your Ledger hardware wallet to manage Ethereum (ETH) with Ledger Live. The Ethereum app is developed and supported by Ledger.Check the Ethereum wallet page to learn more.

Before you start

Set up Ledger Live with your Ledger device.

The latest firmwareis installed on your Ledger device.

Install the Ethereum app

Open theManager in Ledger Live.

Connect and unlock your device.

If asked, allow the manager on your device.

Find Ethereumin the app catalog.

Click the Install button of the app.

An installation window appears.

Your device will display Processing...

The app installation is confirmed.

Smart contracts not supported in Ledger Live

Smart contracts are currently not supported in Ledger Live and may lead to loss of ETH through gas spent. Please use MyEtherWallet or MyCrypto to send to contract addresses.

Next steps

Add your accounts to Portfolio.

Send or receive crypto assets.

Manage ERC20 tokens (experimental feature).

Gas Usage

Ethereum paid for your transactions is called Gas.

Gas Price: Amount of Ethereum used per unit of Gas. This determines the speed of your transaction.

Gas Limit:The maximum units of Gas you will pay. If this is set too low, your transaction can fail for runningOut of Gas. Onlythe ETH worth of burnt gas will be deducted from your balance, the amount that was supposed to be sent remains in your account.

You can add accounts for the crypto assets managed by your Ledger device. Byadding your accounts your public addresses are stored on your computer, so you don't need your Ledger device every time you want to check your balance.

Before you begin

Ledger Live is ready to use.

Check which crypto assets are supported in Ledger Live. Others require an external wallet.

Make sure the required crypto asset app is installed on your device. Example: to add Bitcoin accounts, make sure that the Bitcoin app is installed.ERC20 tokens require the Ethereum app.

Step by step

On the left panel, click on Accounts.

Click theAdd account button.

Type or click the drop-down list to choose the crypto asset of the account to add.Click Continue. If you cannot find a crypto asset, it is likely not supported in Ledger Live. Check this article to learn how to manage crypto assets that are not supported in Ledger Live.

Connect and unlock your device, open the app of the selected crypto asset.Click Continue.Ledger Live will look for existing accounts in the blockchain. These are then displayed one by one.

In the Accounts step, different sections can appear:

In theSelect existing accounts section accounts are shown that already have blockchain transactions. Add a checkmark tothe account(s) to add and choose a name for them.

In the Add new accountsection you can add a new account by adding a checkmark. This is not possible when the last created account of that crypto asset has not received a transaction yet.

The Accountsalready in Portfoliosection lists the accounts that are already in Portfolio and thus can not be added.

Click Continue.Your account(s) will be added to the Portfolio.

Click Add more to continue adding accounts. Otherwise, close the Add accounts window.

Remove an account

Go to the Accounts page.

Click on an account to view its details.

Click the wrench icon in the top-right corner to open the Edit account window.

Click the Delete button.

Next steps

You've successfully added your account(s) to Ledger Live. On the left panel, click on any account to view its details. Check the following articles to learn how to:

Receive crypto assets

Send crypto assets

Install the Binance Chain app on your Ledger device to manage your Binance Coin (BNB) and use the Binance DEX. The Binance Chain app is developed and supported by Binance. Check the Binance coin wallet page to learn more.

Before you start

You've set up your Ledger Nano S.

The latest firmwareis installed.

Ledger Live is ready to use.

Install the Binance Chain app

Open theManager inLedger Live.

Connect and unlock your Ledger device.

If asked, allow the manager on your device.

Find Binance Chainin the app catalog.

Click the Install button of the app.

An installation window appears.

Your device will display Processing...

The app installation is confirmed.

Next steps

Check the Binance Chain user guide forstep by step instructions.

Visit the Binance Chain/DEX community forums to get assistance.

BNB accounts cannot be added to Ledger Live.

You can send crypto assets from addresses controlled by your Ledger Nano S to a recipient address with the Ledger Live application.

Security tip

Always send a small amount first. Then verify that the transaction was properly received by the recipient address before proceeding to send larger amounts.

Before you begin

Ledger Live is ready to use and you've got crypto assets to send.

Check that the right app is installed on your device. Ex: install the Bitcoin appto send Bitcoin.

Enter transaction details

Click Send on the left panel.

Type or use the drop-down list to select the account to debit.

Enter the Recipient address. For optimal security, make sure always to double-checkaddresses that you copy and paste.

Enter the Amountof the crypto asset to send, or itscountervalue*.

Choose the Network feesfrom the drop-down list. A higher fee leads to a faster processing of the transaction. Learn more...

Click Continue.

Verify and sign

Connect and unlock your Ledger Nano S.

Open the crypto asset app as instructed.

Click Continue.

Carefully verify all transaction details on your device.

Press the right button to confirm and sign the transaction if everything is correct. The transaction is then signed and sent to the network for confirmation.

Click View operation details to track the transaction until it gets confirmed.

Disconnecting safely

You may safely disconnect your hardware wallet once you've verified an address or approved a transaction. Crypto assets are transferred on their blockchain network to the address generated by your device, nothing gets physically sent to your device.

Countervalue

The countervalue you enter is converted to the amount of the crypto asset to send through an intermediary exchange to Bitcoin using the exchange rateproviders selected inSettings. By default, the rate providers with the highest 24h-volume are selected.

1/ Standard Tracked Delivery

Your tracking number will be provided to you by email as soon as the parcel is ready to ship.

Orders ship with Colissimo which is the French national postal service. Once the parcel has entered the destination country, you should be able to track it using the same tracking number on your local postal service's website.

2/ Express Carriers (DHL, UPS)

Your tracking number will be provided to you by email as soon as the parcel is ready to ship.

You will then be able to track the parcel on the carrier's website.

Most transactions include two destination addresses. One address belongs to the recipient and the other one is a change addressthat belongs to your ownhardware wallet. This applies to crypto assets based on Bitcoin, not for ETH, XRP etc.

How it works

Whena transactiondoes not entirely consume the coins it is spending, the difference is known as change. The change is sent back to an automatically generatedaddress called the change address.

Ledger Live automatically generates a fresh change address for every new transaction that does not fully spend its inputs.

Ledger Live automatically takes care of change, you do not have to track the coins on your change addresses.

It is not possible to check which address is your change address in Ledger Live.You can check your Bitcoin change addresses using Electrum.

Address verification

Always verify receiving addresses on your Ledger device and send a small amount first before sending larger amounts. Never assume that an address shown in the transaction details is yours!

Learn more

Install the Factom app on your Ledger device to manage FCT with MyFactomWallet.The Factom app is developed and supported by the Factom community.

Before you start

Set up Ledger Live with your Ledger device.

Update the firmware on your Ledger hardware wallet.

Install the Factom app

Open theManager inLedger Live.

Connect and unlock your Ledger device.

If asked, allow the manager on your device.

Find Factomin the app catalog.

Click the Install button of the app.

An installation window appears.

Your device will display Processing...

The app installation is confirmed.

Next steps

Check the Factom user guide for step by step instructions.

Reach out to the Factom communityon Reddit, on Discord or via email ( [email protected] )if you require assistance.

Factom accounts cannot be added to Ledger Live.

Restore a Ledger Nano S device from your recovery phrase to restore, replace or backup your Ledger hardware wallet. The Ledger Nano S will recover the private keys backed up by your confidential recovery phrase.

Alternatively, set up as a new device to generate new private keys and write down a new recovery phrase.

What you'll need

Ledger Nano S with the supplied micro-USB cable.

Get the recovery phrase to restore.BIP39/BIP44 recovery phrases are supported.

A computer with at least Windows 8 (64-bit), macOS 10.8, or Linux.

The Ledger Live application downloaded and installed.

Instructions

Ledger Live features interactive setup instructions. Simply open the app to get started.

Step 1. Restore from recovery phrase

Connect the Ledger Nano S to your computer using the micro USB/USB cable.

Press both buttons simultaneously as instructed on the device.

Press the left button located above the cancel icon when asked Configure as new device?

Press the right button located above the validation icon to select Restore a configuration?

Step 2. Choose your PIN code

The length of the required PIN code varies:

Firmware version 1.3 or higher requires a PIN code between 4 and 8 digits long;

Firmware version 1.2 or lower requires a 4-digit PIN code.

To set your PIN code:

Press both buttons when Choose a PIN code is shown on the device.

Press the left or right button to select a digit. Press both buttons to validate a digit.

Select send to confirm your PIN code of 4 to 8 digits. Select to erase a digit.

Enter the PIN code again to confirm it.

Security tips

Choose your own PIN code. This code unlocks your device.

Use 8 digits for optimal security.

Never use a device supplied with a PIN code and/or a recovery phrase.

Contact Ledger Support in case of doubt.

Step 3. Enter your recovery phrase

Choose the length of your recovery phrase (12, 18 or 24 words). Press both buttons to validate.Make sure the correct recovery phrase length is selected. Always enter all words of a recovery phrase.

Enter the first letters of Word #1 by selecting them with the right or left button. Press both buttons to validate each letter.

Choose Word #1 from the suggested words. Press both buttons to validate it.

Repeat the process until the last word of your recovery phrase.

Your device is ready is shown once you've successfully completed the setup process.

Security tips

Anyone with access to your recovery phrase could take your assets. Store it securely.

Ledger does not keep a backup of your 24 words. Ensure you are the only holder.

Never use a device supplied with a recovery phrase and/or a PIN code.

Contact Ledger Support in case of doubt.

Invalid recovery phrase?

Make sure the correct recovery phrase length is selected. Always enter all words of a recovery phrase.

Verify that the order of the words entered on the device matches the order on your Recovery sheet.

Check that all the words of your recovery phrase are on the BIP39 word list.

Next steps

You've successfully restored the private keys linked to the recovery phrase on your device.

Check these tips on how to secure your recovery phrase and PIN code.

Install apps on your device and add accounts in Ledger Live.

Receive and crypto assets.

Ledger Live's interface makes it easy to find the features you need to manage your Ledger hardware wallet and the crypto assets it secures.

Tab menu

In the bottom of the app you'll find the Tabmenu which provides access to different sections of the app.

Portfolio:Summary of your accounts.

Accounts: Manage youraccounts.

Transfer:Send, receive or buy crypto assets.

Manager:Manage your Ledger device (only available with Ledger Nano X or with OTG cable on Android).

Settings: Change settings and preferences.

Portfolio

The Portfolio tab shows a summary of your accounts, including the total balance, its countervalue and the change over the selected period. The operations list is shown below the summary.

Accounts

The Accounts tab shows all your accounts, their balance and countervalue as well as their synchronization status. Tap an account to view itsdetails or change its settings. You can change the sort order in the upper-left corner or add accounts by tapping the + icon.

Manager

The Manager tab give access to the App catalog, where you can find apps to install and uninstall from your Ledger device. Access theDevice tab to update the device firmware or to change its name (available for Ledger Nano X only).

Settings

The Settings tab has multiple sections in which you can set various preferences or find app information.

Frequently asked questions about the Ledger Nano S firmware update are answered below. For step by step instructions, please refer to our update guide.

Important

Make sure your 24-word recovery phrase is securely stored and accessible. In rare cases, a device may be reset during the update and needs to be restored after.

Check that the Ledger Live version in Settings > About is the same as the latest release or directly download the latest version and install iton a supported platform.

Linux users must add the udev rules before the update. Check the Linux section of this article for instructions. You must also add the rules if you forgot to do it before the update.

Troubleshooting

Stuck while setting up Ledger Live?

If you have already set up your Ledger Nano S before this firmware update. Please follow the instructions below:

Choose the option Use initialized device in Ledger Live.

Disconnect the Ledger Nano S.

Press the button near the USB port of the Ledger Nano S and keep it pressed while you reconnect the cable.

Release the button when Bootloader is displayed on the device.

Click Skip this step as shown in the screenshot below.

Proceed with the instructions to finalize the update below.

blog post

Device stuck on Bootloader

Follow these steps if your device is stuck on Bootloader:

Open Ledger Live. On Windows:Right-click Ledger Live and run as an Administrator.

Connect your Ledger Nano S.

Go to the Manager tab of Ledger Live desktop and click onContinue.

If the loader is at 100% and the device stays stuck on Bootloader: Windows/Linux:Restart Ledger Live by pressing CTRL + R. Then start the repair tool once more. MacOS:Restart Ledger Live by pressing + R. Then start the repair tool once more.

MCU firmware is not genuine

This issue is normally fixed using the instructions below:

Press both buttons simultaneously so you see Identifier...

Press both buttons again so you see The device will run in unsafe mode.

Press both buttons one final time. You may be able to access the Dashboard. If you cannot, proceed to the repair tool instructions below.

If you can see apps installed on the dashboard, please make sure to uninstall ALL of them. Don't worry, uninstalling the apps does not affect your crypto assets. You can easily reinstall them later.

Proceed to the start of the firmware update in the Manager to try again.

Use the repair tool if it still displaysMCU firmware is not genuine

If you cannot access the dashboard by pressing both buttons three times:

Open the device repair tool by going into the Manager and waiting for the blueRepair button, or open it directly from:Settings > Help > Repair your Ledger device.

Connect your Ledger Nano S.

In Ledger Live, select MCU firmware is not genuine and click Repair. The repair process will start. If the Ledger Nano S is still displaying MCU firmware is not genuine, press both buttons three times, the device will then display the Dashboard and the update can continue.

If the loader is at 100% and the device stays stuck on Bootloader: Windows/Linux: Restart Ledger Live by pressing CTRL + R. Then start the repair tool once more. MacOS: Restart Ledger Live by pressing + R. Then start the repair tool once more.

MCU firmware is outdated

This issue is normally fixedusing the device repair tool in Ledger Live.

Open the device repair tool by going into the Manager and waiting for the blueRepair button, or open it directly from:Settings > Help > Repair your Ledger device.

Connect your Ledger Nano S.

In Ledger Live, select MCU firmware is outdated and click Repair. The repair process will start.

Device displays: Update or Follow device update instructions

This message means your device is ready for the last step of the update.

Disconnect the Ledger Nano S.

Go to the Manager in Ledger Live.

Press the button near the USB port of the Ledger Nano S and keep it pressed while you reconnect the USB cable.

Release the button when Bootloader is displayed on the device.

The update process will continue automatically. Ledger Live will display multiple progress loaders, while your Ledger Nano S displaysBootloader,UpdateandProcessing. Your device is successfully updated once Ledger Live displaysFirmware updated.

Follow device repair instructions

This issue is normally fixedusing the device repair tool in Ledger Live.

Open the device repair tool by going into the Manager and waiting for the blueRepair button, or open it directly from:Settings > Help > Repair your Ledger device.

Connect your Ledger Nano S.

In Ledger Live, select Follow device repair instructionsand click Repair. The repair process will start.

Windows-specific issues

Windows 7

Please note that Ledger Live is not supported on Windows 7. If the solutions provided below do not solve your problem, we cannot provide any further support unless you try on a supported platform (macOS 10.9 (64-bit), Windows 8 (64-bit) or Linux Ubuntu 16.10).

How to fix a blank screen in Ledger Live on Windows 7? Some users have reported that rebooting their computer in Safe mode with networking allowed them to update their Ledger Nano S. Learn more here. Ledger cannot provide any other solution.

Windows doesn't recognize the device. How to fix this?

OpenDevices and Printersfrom Control Panel.

Double-click Nano Sand open theHardware tab.

Select USB Input Deviceand click Properties.

Click Change Settings.

Click the Driver tab.

Click Update driver and select automatic driver selection.

Repeat this for both USB Input Devices.

If your device got reset

If your device displays theWelcome screenand usage instructions, it has been reset. Don't worry, your crypto assets are safe as long as you have your 24-word recovery phrase. Select the Restore from recovery phrase option and press both buttons to validate.Then restore your private keys from your recovery phrase.

Still not solved?

If your problem is still not solved, there is probably a connection issue:

Please check out this article to troubleshoot connection issues.

If it stil does not work, please reach out to Ledger Support and clearly describe all the steps you've tried.

General questions

What if I don't see the update button?

The update is released progressively, please try again later if the update is not visible in the Manager.

Does the update affect my crypto assets?

The private keys on your device are fully backed up by the 24-word recovery phrase. As long as your recovery phrase is securely stored, there is no risk to your assets.

How to update a Ledger Nano S?

Please refer to our update guide for step-by-step instructions.

Do I need to update my Ledger Nano S?

Yes, we strongly recommend always updating your device to the latest firmware version to benefit from the optimal security level and user experience offered by our products.

What changes are included in the update?

Please refer to our .

Do I have to update my Ledger Nano S if I am not using it?

We recommend regularly updating your devices to benefit from the optimal security level and user experience offered by our products. New (versions of) applications are also only available on the latest firmware version.

Is it possible to downgrade thefirmware?

No. For security reasons, it is not possible to downgrade the firmware of your Ledger Nano S.

Why didn't my Ledger Nano S prompt to check the Identifier?

Three screens are shown in anautomatedloop. If the right button is pressed before the other screens are shown, the update will be installed before you could have checked the identifier. As long as the update is fully installed you can continue using your device.

Troubleshooting Ledger Nano S firmware update