LoanCare, a ServiceLink company, is a nationally recognized leader in full-service subservicing to the mortgage industry. read more
LoanCare Company Culture
LoanCare Culture
This score is derived from employee ratings & reviews2.4/5
LoanCare's Overall Culture is rated D-
Top Rated Culture Dimensions
Professional Development
A+Office Culture
C-Perks & Benefits
D+Retention
DTeam
DLoanCare CEO
Bottom 5%Bottom 5% of Similar Size Companies on Comparably
Dave Worrall
45 /100
See More
Diversity at LoanCare
Bottom 10%Bottom 10% of Similar Size Companies on Comparably
D-
Diverse employees at LoanCare have rated Retention, Perks And Benefits, and Environment as the highest categories they have scored
Women at LoanCare
Bottom 5%Bottom 5% of Similar Size Companies on Comparably
F
Women at LoanCare have rated Environment, Perks And Benefits, and Team as the highest categories they have scored
LoanCare eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 15%Bottom 15% of Similar Size Companies on Comparably
Recommend to a Friend?
-56
LoanCare employees are -56% more likely to recommend LoanCare as a great place to work
| 19% | Promoters |
|---|---|
| 6% | Passives |
| 75% | Detractors |
Working at LoanCare
Working at LoanCare is rated below average by 47 employees, across various culture dimensions. LoanCare employees rate Professional Development highest among all categories, and think that Leadership and Meetings have the most room for improvement, putting LoanCare’s culture in the Bottom 10% compared to similar sized companies on Comparably and in the Bottom 5% compared to other companies in Virginia Beach, VA. See below in detail how working at LoanCare was rated by employees.
Overall Company Culture at LoanCare
D-
Overall Company Culture at LoanCare is rated D-
Last updated 2 days ago
Bottom
10%
LoanCare ranks in the Bottom 10% of other companies on Comparably with 501-1,000 Employees for Overall Company Culture Score
LoanCare Employee Reviews
Out of 54 LoanCare employee reviews, 34% were positive. The remaining 66% were constructive reviews with the goal of helping LoanCare improve their work culture.
| Positive Reviews | 34% |
|---|---|
| Constructive Feedback | 66% |
Positive Reviews From LoanCare Employees
- What did you like most about the interview process?The question where position oriented and gave you a sense of what you think you might do if you are highered.
- What makes you most happy at work?being with fellow employees, they are a great group of people. Unfortunately once they find out how the company works they end up leaving.
- What are some of the best things about your team?the people work great together despite the feeling of not being valued as a human being
Constructive Feedback From LoanCare Employees
- What would you improve about your company's interview process?Sean Corkery is very aggresive
- What's going wrong and how can it be improved?There is moderm rascism and stereotyping going on in the wotk place beong that they are given authority to pivk on peopld smaller and more attractive then them
- What does the leadership team need to get better at?Listen to the people that are working for them
LoanCare Company Information
LoanCare Company Overview
LoanCare, a ServiceLink company, is a nationally recognized leader in full-service subservicing to the mortgage industry.
| Headquarter | NMLS# 2916 3637 Sentara Way Virginia Beach, VA 23452 United States of America |
|---|---|
| Website | www.loancareservicing.com/ |
| Founding Date | 1983 |
LoanCare Competitors
LoanCare competitors include Ocwen Financial and American Mortgage Consultants. LoanCare ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how LoanCare compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
LoanCare Employees
47 employees at LoanCare have reviewed LoanCare across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 2 days ago.
Overall, the 47 LoanCare employees give their leadership a grade of F, or Bottom 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at LoanCare are mostly dissatisfied with their total compensation at LoanCare, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at LoanCare are not very pleased with their team. 47 Participants grade the quality of their coworkers a D. Less than half believe the meetings at LoanCare are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at LoanCare believe the environment at LoanCare is negative. Most Participants believe the pace of work at LoanCare is comfortably fast. About 62% of the employees at LoanCare work 8 hours or less, while 7% of them have an extremely long day - longer than twelve hours.
Overall, the employees at LoanCare are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining LoanCare - Employee Onboarding
The prevailing opinion from Comparably users in Virginia Beach, VA about their company is that it was very prepared on their first day. Virginia Beach, VA employees concluded that their overall onboarding experience was positive. 72% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
LoanCare KPIs and OKRs
Employees’ understanding of LoanCare's KPIs and OKRs is essential for its success. Out of 3 LoanCare employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 2 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
LoanCare CEO & Leadership
LoanCare CEO - Dave Worrall
45 /100
Dave’s approval rate is lower compared to CEOs at similar sized companies, putting Dave in the Bottom 5% of all CEOs of similar-sized companies on Comparably, and in the Bottom 5% compared to CEOs of all other companies in Virginia Beach, VA. Dave Worrall’s employees rank LoanCare in the Top 5% for Professional Development, in the Bottom 30% for Office Culture, and in the Bottom 25% for Perks And Benefits. Worrall is generally unpopular with LoanCare employees, but ranks especially low with employees identified with Other ethnicities. However, Caucasian employees have a slightly more favorable view of the CEO. When compared to LoanCare’s competitors, Dave Worrall ranks below Ocwen Financial CEO Ronald Faris.
LoanCare Leadership
The LoanCare Executive Team is rated a “F” and led by CEO Dave Worrall, Chief Operations Officer Adam Saab, and Senior Vice President - Customer Experience Tim OBryant
Dave Worrall CEO / President
Dave Worrall serves as the CEO / President of LoanCare.
Tim OBryant Senior Vice President - Customer Experience
Tim OBryant serves as the Senior Vice President - Customer Experience of LoanCare, A ServiceLink Company. Tim started at... read more
Shelley Ward Senior Vice President
Shelley Ward serves as the Senior Vice President of LoanCare, A ServiceLink Company. Shelley started at LoanCare, A... read more
Gregory Lee Senior Vice President of Default Administration
Gregory Lee serves as the Senior Vice President of Default Administration of LoanCare, A ServiceLink Company. Gregory... read more
Jennifer Cottle Senior Vice President, Human Resources
Jennifer Cottle serves as the Senior Vice President, Human Resources of LoanCare, A ServiceLink Company. Jennifer... read more
Clellan Kane VP, Call Center Operations
Clellan Kane serves as the VP, Call Center Operations of LoanCare, A ServiceLink Company. Clellan started at LoanCare, A... read more
Jane Spurgeon Mortgage Servicing Operations, Vice President
Jane Spurgeon serves as the Mortgage Servicing Operations, Vice President of LoanCare, A ServiceLink Company. Jane... read more
Steve Snipes VP Finance
Steve Snipes serves as the VP Finance of LoanCare, A ServiceLink Company. Steve started at LoanCare, A ServiceLink... read more
LoanCare Salaries
How much does LoanCare pay?
How much do people at LoanCare get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at LoanCare is $113,421, or $54 per hour, while the estimated median salary is $112,195, or $53 per hour.
At LoanCare, the highest paid job is a General Counsel at $219,345 annually and the lowest is a CS Rep at $30,915 annually. Average LoanCare salaries by department include: Product at $146,383, Operations at $93,013, Marketing at $101,537, and Business Development at $95,405. Half of LoanCare salaries are above $112,195.
18 employees at LoanCare rank their Compensation in the Bottom 15% of similar sized companies in the US (based on 58 ratings) while 18 employees at LoanCare rank their Perks And Benefits in the Bottom 25% of similar sized companies in the US (based on 21 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $55k | $55k | 1st Percentile |
17th Percentile $84k | $84k | 17th Percentile |
33rd Percentile $111k | $111k | 33rd Percentile |
50th Percentile $159k | $159k | 50th Percentile |
67th Percentile $207k | $207k | 67th Percentile |
83rd Percentile $257k | $257k | 83rd Percentile |
100th Percentile $266k | $266k | 100th Percentile |
$113,421*
Average Compensation
$112,195*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
LoanCare Salaries by Department
Diversity & Inclusion at LoanCare
Diverse employees at LoanCare score the company 52/100 across various culture categories, placing LoanCare in the Bottom 10% of companies on Comparably with 501-1,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at LoanCare across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
LoanCare Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
LoanCare PTO
LoanCare's PTO and Vacation policy typically gives 15-20 days off a year. LoanCare's benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
LoanCare Careers
LoanCare Jobs
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Frequently Asked Questions regarding LoanCare
What is LoanCare address?
LoanCare location is at NMLS# 2916 3637 Sentara Way
Who is the CEO of LoanCare?
LoanCare CEO is Dave Worrall, their score by employees is 45
What is LoanCare eNPS?
The eNPS for LoanCare is -56
What is the salary for Account Manager in LoanCare?
Account Manager average salary in the US is 87k
What are the salaries in the Design in LoanCare?
The average salaries for Design in LoanCare is 99k
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