Mandarin Oriental Hotel Group Culture | Comparably
Comparably
Competitors:Fairmont
Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group read more
EMPLOYEE
PARTICIPANTS
11
TOTAL
RATINGS
46
Updated on: October 16, 2025

Mandarin Oriental Hotel Group Company Culture

Mandarin Oriental Hotel Group Culture

This score is derived from employee ratings & reviews
3.5/5
Mandarin Oriental Hotel Group's Overall Culture is rated C+

Top Rated Culture Dimensions

CEO Rating
A+
Leadership
B
Outlook
B
Retention
B
Manager
B-

Mandarin Oriental Hotel Group CEO

Top 5%Top 5% of Similar Size Companies on Comparably
James Riley Mandarin Oriental Hotel Group's CEO
James Riley
89 /100
See More

Diversity at Mandarin Oriental Hotel Group

N/A

Women at Mandarin Oriental Hotel Group

N/A

Mandarin Oriental Hotel Group eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 50%Top 50% of Similar Size Companies on Comparably

Recommend to a Friend?

25

Mandarin Oriental Hotel Group employees are 25% more likely to recommend Mandarin Oriental Hotel Group as a great place to work

50%Promoters
25%Passives
25%Detractors

Working at Mandarin Oriental Hotel Group

Working at Mandarin Oriental Hotel Group is rated average by 11 employees, across various culture dimensions. Mandarin Oriental Hotel Group employees are most satisfied about CEO Rating, Leadership, and Outlook categories, putting Mandarin Oriental Hotel Group’s culture in the Top 50% compared to similar sized companies on Comparably. See below in detail how working at Mandarin Oriental Hotel Group was rated by employees.

Overall Company Culture at Mandarin Oriental Hotel Group

C+

Overall Company Culture at Mandarin Oriental Hotel Group is rated C+

Last updated months ago

Top
50%

Mandarin Oriental Hotel Group ranks in the Top 50% of other companies on Comparably with for Overall Company Culture Score

Mandarin Oriental Hotel Group Employee Reviews

Mandarin Oriental Hotel Group Company Information

Mandarin Oriental Hotel Group Company Overview

Mandarin Oriental Hotel Group

HeadquarterUnited States of America
Websitewww.mandarinoriental.com

Mandarin Oriental Hotel Group Competitors

Mandarin Oriental Hotel Group competitors include Fairmont. Mandarin Oriental Hotel Group ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Mandarin Oriental Hotel Group compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    Fairmont's Logo
    Fairmont
    4.3/5
  2. #2
    Mandarin Oriental Hotel Group's Logo
    Mandarin Oriental Hotel Group
    3.5/5
Learn More About Mandarin Oriental Hotel Group Competitors

Mandarin Oriental Hotel Group Employees

11 employees at Mandarin Oriental Hotel Group have reviewed Mandarin Oriental Hotel Group across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 11 Mandarin Oriental Hotel Group employees give their leadership a grade of B, or Top 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Overall, the employees at Mandarin Oriental Hotel Group are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining Mandarin Oriental Hotel Group - Employee Onboarding

The prevailing opinion from Comparably users about their company is that it was very prepared on their first day. Employees concluded that their overall onboarding experience was positive. 73% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Mandarin Oriental Hotel Group Employee Onboarding

Mandarin Oriental Hotel Group KPIs and OKRs

At this moment no Mandarin Oriental Hotel Group employees have provided insight into whether or not they clearly understand Mandarin Oriental Hotel Group's KPIs and OKRs.

AnswerPercent
Yes0%
No0%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes0%
No0%
Are the KPIs/OKRs for your department clear?
Mandarin Oriental Hotel Group KPIs & OKRs

Mandarin Oriental Hotel Group CEO & Leadership

Mandarin Oriental Hotel Group CEO - James Riley

James Riley Mandarin Oriental Hotel Group's CEO
89 /100

James’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably. Compared to Mandarin Oriental Hotel Group’s competitors, James Riley ranks right above Fairmont CEO William Fatt. Under Riley’s leadership, Mandarin Oriental Hotel Group employee respondents are most happy about their Leadership and the company’s Outlook. Work Culture and eNPS are two areas, according to respondents, where Mandarin Oriental Hotel Group could stand to see real improvement.

Mandarin Oriental Hotel Group Leadership

The Mandarin Oriental Hotel Group Executive Team is rated a “C+” and led by CEO James Riley, Line Cook Debra Dajes, and Executive Vice President Jan Goessing

  • James Riley CEO / President

    James Riley CEO / President

    James Riley serves as the CEO / President of Mandarin Oriental Hotel Group.

  • Debra Dajes Line Cook

    Debra Dajes serves as the Line Cook of Mandarin Oriental Hotel Group. Debra started at Mandarin Oriental Hotel Group in... read more

  • Jan Goessing Executive Vice President

    Jan Goessing serves as the Executive Vice President of Mandarin Oriental Hotel Group. Jan started at Mandarin Oriental... read more

  • Todd Wood VP Technology, The Americas and Global Applications

    Todd Wood serves as the VP Technology, The Americas and Global Applications of Mandarin Oriental Hotel Group. Todd... read more

  • Suzette Deveau Vice President of Sales & Marketing, The Americas

    Suzette Deveau serves as the Vice President of Sales & Marketing, The Americas of Mandarin Oriental Hotel Group. Suzette... read more

  • Kristin Ruble VP - Consumer Marketing

    Kristin Ruble serves as the VP - Consumer Marketing of Mandarin Oriental Hotel Group. Kristin started at Mandarin... read more

  • Vesna Derviskadic Executive Director of Housekeeping

    Vesna Derviskadic serves as the Executive Director of Housekeeping of Mandarin Oriental Hotel Group. Vesna started at... read more

  • Phillip Pena Director, Corporate and Travel Industry Sales

    Phillip Pena serves as the Director, Corporate and Travel Industry Sales of Mandarin Oriental Hotel Group. Phillip... read more

  • Giancarlo Valera Executive Sous Chef La Mar by Gaston Acurio

    Giancarlo Valera serves as the Executive Sous Chef La Mar by Gaston Acurio of Mandarin Oriental Hotel Group. Giancarlo... read more

See More Executives

Explore Mandarin Oriental Hotel Group Leadership Team

Mandarin Oriental Hotel Group Salaries

How much does Mandarin Oriental Hotel Group pay?

How much do people at Mandarin Oriental Hotel Group get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Mandarin Oriental Hotel Group is $88,094, or $42 per hour, while the estimated median salary is $105,546, or $50 per hour.

At Mandarin Oriental Hotel Group, the highest paid job is a Sales Rep at $113,920 annually and the lowest is a Bookkeeper at $42,697 annually. Average Mandarin Oriental Hotel Group salaries by department include: Finance at $73,611, HR at $91,281, Design at $71,176, and IT at $104,348. Half of Mandarin Oriental Hotel Group salaries are above $105,546.

2 employees at Mandarin Oriental Hotel Group rank their Compensation in the Bottom 5% of similar sized companies in the US (based on 5 ratings) while 1 employee at Mandarin Oriental Hotel Group ranks their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 1 ratings).

Last updated months ago.

1st Percentile
$63k
$63k1st Percentile
17th Percentile
$83k
$83k17th Percentile
33rd Percentile
$103k
$103k33rd Percentile
50th Percentile
$166k
$166k50th Percentile
67th Percentile
$255k
$255k67th Percentile
83rd Percentile
$271k
$271k83rd Percentile
100th Percentile
$350k
$350k100th Percentile
$88,094*
Average Compensation
$105,546*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Mandarin Oriental Hotel Group Salaries by Department

Explore Mandarin Oriental Hotel Group Salaries

Diversity & Inclusion at Mandarin Oriental Hotel Group

The Diversity score provides insights into how diverse employees feel and rate their work experience at Mandarin Oriental Hotel Group across various culture dimensions.

Ranked Culture the Highest

Women N/A/100
Men N/A/100
Diverse Employees N/A/100

Ranked Culture the Lowest

Women N/A/100
Men N/A/100
Diverse Employees N/A/100
Explore Mandarin Oriental Hotel Group Diversity & Inclusion

Mandarin Oriental Hotel Group PTO

Mandarin Oriental Hotel Group PTO policy is a critical component of the benefits package offered to employees.

AnswerPercent
Flex Time0%
Vacation Policy0%
Office Meals0%
401k Contribution0%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes0%
No0%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo0%
$1500 - $2500/mo0%
$1000 -$1500/mo0%
$500 -$1000/mo0%
Less than $500/mo0%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Mandarin Oriental Hotel Group PTO Policy

Mandarin Oriental Hotel Group Careers

Mandarin Oriental Hotel Group Jobs

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H1B Visa

In 2019, Mandarin Oriental Hotel Group applied for 1 H1B visas.

Work Permit Application Outcome

1
Total Applied
  • 0% Granted ( out of 1)
  • 0% Denied ( out of 1)
  • 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 1)
  • 100% Certified-Withdrawn Application was approved but later withdrawn by employer (1 out of 1)

This data was calculated using publicly sourced data from OFLC Performance Data

Let Mandarin Oriental Hotel Group Know You Want To Work There

Overview of Candidates Interested in Mandarin Oriental Hotel Group on Comparably

Candidates By Department

All Industries
50%
HR
50%

Candidates By Location

Atlanta
50%
Skokie
50%

Frequently Asked Questions regarding Mandarin Oriental Hotel Group

Who is the CEO of Mandarin Oriental Hotel Group?

Mandarin Oriental Hotel Group CEO is James Riley, their score by employees is 89

What is Mandarin Oriental Hotel Group eNPS?

The eNPS for Mandarin Oriental Hotel Group is 25

What is the salary for Customer Service Manager in Mandarin Oriental Hotel Group?

Customer Service Manager average salary in the US is 71k

What are the salaries in the Business Development in Mandarin Oriental Hotel Group?

The average salaries for Business Development in Mandarin Oriental Hotel Group is 101k

Who are Mandarin Oriental Hotel Group competitors?

Mandarin Oriental Hotel Group main competitors are Fairmont

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