

In the Top 10% of 2126 Similar Sized Companies on Comparably
1st place versus 5 competitors rated on Comparably
As the president and chief executive officer of MaritzCX, Mike Sinoway leads company strategy and operations. This role complements his passion for technology and innovation, customer centricity and satisfaction, and team coaching and development.
Mike has more than two decades of experience building successful service and technology businesses. Twenty-five years ago, he gained a rock-solid foundation in statistics and research as manager of research services for the Walt Disney Company. To this day, Disney remains his leading benchmark for best practices in customer experience.
After Disney, Mike spent almost 12 years at Deloitte Consulting. Mike was an early proponent of customer-facing technologies and co-founded the firm’s CRM practice. He implemented sales automation systems, campaign management technologies, customer service solutions, and price optimization software for dozens of Fortune 1000 companies. His clients covered a range of industries including automotive, consumer products, financial services, and retail. Mike took his customer experience focus to AlixPartners, a leading corporate turnaround, and growth firm. There, he spent almost ten years building the growth services practice to help under-performing and high-potential clients rapidly improve top-line performance.
Before joining MaritzCX, Mike served as CEO of Avatar Solutions. Avatar was an early entrant and innovator in the patient experience (PX) space. The company specialized in crafting individually customized survey instruments to assess complex patient experiences. While at Avatar, Mike oversaw the development of an innovative SaaS platform for client reporting and benchmarking. The platform exceeded the rigorous needs of a highly regulated industry that paid out billions of incentive dollars annually based on client performance. Avatar was subsequently purchased by a leading industry competitor.
Mike considers himself privileged to be part of the amazing MaritzCX team that delivers services and software to leading global companies. MaritzCX enables clients to grow their revenue, market share, and margin by pulling the most powerful lever available – improving the customer experience.
The CEO score provides an understanding of how employees feel about the CEO’s leadership style and effectiveness at MaritzCX.
Based on 9 ratings, Mike Sinoway ranks right above ORC International's CEO, Simon Kooyman.
MaritzCX's CEO is highly regarded by employees with 1 to 3 Years experience, the Marketing department, and Female employees. However, Caucasian employees and Male employees have a less favorable view of the CEO and believe there is room for improvement. Overall, the CEO score has remained stable over the last 90 days.
MaritzCX ranks in the Top 10% of other companies on Comparably with 1,001-5,000 Employees for CEO Rating Score.
