Mediaocean FAQs

Station

Markets

Owner

EQHS

Cleveland, OH

Univision

KUTH

Salt Lake City, UT

Univision

NUTH

Salt Lake City, UT

Univision

WFPA

Philadelphia, PA

Univision

WQHS

Cleveland, OH

Univision

WTNC

Raleigh, NC

Univision

WUVC

Raleigh, NC

Univision

WUVP

Philadelphia, PA

Univision

KAKW

Austin, TV

Univision

KFTH

Houston, TX

Univision

KNIC

San Antonio, TX

Univision

KTFO

Austin, TX

Univision

KWEX

San Antonio, TX

Univision

KXLN

Houston, TX

Univision

OOAT

Albuquerque, NM

Hearts Television

KLEX

Lexington, KY

Scripps

KUSI

San Diego, CA

McKinnon Broadcasting

KASW

Phoenix, AZ

Scripps

GXMI

Grand Rapids, MI

Scripps

WXMI

Grand Rapids, MI

Scripps

EQWQ

All Markets

Gray TV

KMNF

All Markets

Gray TV

WSVW

All Markets

Gray TV

WWPI

All Markets

Gray TV

JTVG

All Markets

Gray TV

GIS

All Markets

Gray TV

EJCL

Savannah, GA

Hearst

KRON

San Francisco, CA

Nexstar

EVIR

All Markets

Gray TV

GVIR

All Markets

Gray TV

WVIR

All Markets

Gray TV

NDLT

All Markets

Gray TV

KDLT

All Markets

Gray TV

SBNS

All Markets

Gray TV

WZZM

Grand Rapids, MI

TEGNA Media

WVEC

Norfolk, VA

TEGNA Media

WUSA

Washington DC

TEGNA Media

WMAZ

Macon, GA

TEGNA Media

WLTX

Columbia, SC

TEGNA Media

WKYC

Cleveland, OH

TEGNA Media

WHAS

Louisville, KY

TEGNA Media

WGRZ

Buffalo, NY

TEGNA Media

WFMY

Greensboro, NC

TEGNA Media

WCNC

Charlotte, NC

TEGNA Media

WBIR

Knoxville, TN

TEGNA Media

QVUE

Austin, TX

TEGNA Media

QHTV

Little Rock, AR

TEGNA Media

OYTX

Tyler, TX

TEGNA Media

OXVA

Abilene, TX

TEGNA Media

OIII

Corpus Christi, TX

TEGNA Media

OIDY

San Angelo, TX

TEGNA Media

OCEN

Waco, TX

TEGNA Media

OATL

Atlanta, GA

TEGNA Media

NXVA

Abilene, TX

TEGNA Media

NWCN

Seattle, WA

TEGNA Media

NUIL

Beaumont, TX

TEGNA Media

NTVD

Denver, CO

TEGNA Media

NTVB

Boise, ID

TEGNA Media

NTFT

Twin Falls, ID

TEGNA Media

NIII

Corpus Christi, TX

TEGNA Media

NIDY

San Angelo, TX

TEGNA Media

NHOU

Houston, TX

TEGNA Media

NCEN

Waco, TX

TEGNA Media

MYTX

Tyler, TX

TEGNA Media

MSKN

Spokane, WA

TEGNA Media

MREM

Spokane, WA

TEGNA Media

MING

Seattle, WA

TEGNA Media

MFMB

San Diego, CA

TEGNA Media

LWWL

New Orleans, LA

TEGNA Media

KYTX

Tyler, TX

TEGNA Media

KXVA

Abilene, TX

TEGNA Media

KWES

Odessa/Midland, TX

TEGNA Media

KUIL

Beaumont, TX

TEGNA Media

KTVB

Boise, ID

TEGNA Media

KTTU

Tucson, AZ

TEGNA Media

KTFT

Twin Falls, ID

TEGNA Media

KSKN

Spokane, WA

TEGNA Media

KREM

Spokane, WA

TEGNA Media

KONG

Seattle, WA

TEGNA Media

KNAZ

Phoenix, AZ

TEGNA Media

KMSB

Tucson, AZ

TEGNA Media

KJAC

Beaumont, TX

TEGNA Media

KING

Seattle, WA

TEGNA Media

KIII

Corpus Christi, TX

TEGNA Media

KIDY

San Angelo, TX

TEGNA Media

KGW

Portland, OR

TEGNA Media

KCEN

Waco, TX

TEGNA Media

KBMT

Beaumont, TX

TEGNA Media

KAGS

Waco, TX

TEGNA Media

ITOL

Toledo, OH

TEGNA Media

HVEC

Norfolk, VA

TEGNA Media

HCNC

Charlotte, NC

TEGNA Media

GLTX

Columbia, SC

TEGNA Media

EZZM

Grand Rapids, MI

TEGNA Media

EUSA

Washington DC

TEGNA Media

ETOL

Toledo, OH

TEGNA Media

EMAZ

Macon, GA

TEGNA Media

EKYC

Cleveland, OH

TEGNA Media

EJXX

Jacksonville, FL

TEGNA Media

EHAS

Louisville, KY

TEGNA Media

EGRZ

Buffalo, NY

TEGNA Media

EBIR

Knoxville, TN

TEGNA Media

DSCH

Maine (Portland), ME

TEGNA Media

DFMY

Greensboro, NC

TEGNA Media

HCWG

Lexington, NC

Hearst Television

WNNE

Burlington, VT

Hearst Television

WCWJ

Jacksonville, FL

Graham Media Group

KTLE

Odessa, TX

Gray TV

OWTX

Waco, TX

Gray TV

KCWO

Odessa, TX

Gray TV

KELO

Sioux Falls, SD

Nextstar Media Group

KCLO

Sioux Falls, SD

Nextstar Media Group

EWSI

Lt. Laurel, NJ

NBCUniversal/Telemundo

QBLR

Las Vegas, NV

NBCUniversal/Telemundo

NVUE

Austin, TX

TEGNA Media

WRTD

Raleigh, NC

NBCUniversal/Telemundo

WZBJ

Roanoke-Lynchburg

Gray TV

EPXT

Portland, ME

Hearst Television

KVUE

All Markets

TEGNA Media

WPXT

Portland, ME

Hearst Television

HMTW

Portland, ME

Hearst Television

WZDC

Washington, DC

NBCUniversal/Telemundo

WRDM

Tampa, FL

NBCUniversal/Telemundo

CLTV

Chicago, IL

Tribune Broadcasting

DDSU

New Orleans, LA

Hearst Television

DFTX

Ft. Myers, FL

E.W. Scripps Company

DXYZ

New York, NY

E.W. Scripps Company

WLOO

All Markets

Gray TV

WDBD

All Markets

Gray TV

NNIN

All Markets

Gray TV

MVHP

All Markets

Gray TV

KVHP

All Markets

Gray TV

KNIN

All Markets

Gray TV

EDBD

All Markets

Gray TV

WSFX

All Markets

Gray TV

WECT

All Markets

Gray TV

EECT

All Markets

Gray TV

DSFX

All Markets

Gray TV

NSWO

All Markets

Gray TV

NAUZ

All Markets

Gray TV

KSWO

All Markets

Gray TV

KAUZ

All Markets

Gray TV

WFLX

All Markets

Gray TV

DFLX

All Markets

Gray TV

MLTV

All Markets

Gray TV

KTRE

All Markets

Gray TV

KLTV

All Markets

Gray TV

MOLD

All Markets

Gray TV

KOLD

All Markets

Gray TV

EOLD

All Markets

Gray TV

WUPW

All Markets

Gray TV

EUPW

All Markets

Gray TV

WWSB

All Markets

Gray TV

IWSB

All Markets

Gray TV

OSLA

All Markets

Gray TV

NSLA

All Markets

Gray TV

KSLA

All Markets

Gray TV

ESLA

All Markets

Gray TV

WTOC

All Markets

Gray TV

ETOC

All Markets

Gray TV

DTOC

All Markets

Gray TV

WWBT

All Markets

Gray TV

WUPV

All Markets

Gray TV

IWBT

All Markets

Gray TV

EWBT

All Markets

Gray TV

DUPV

All Markets

Gray TV

WQWQ

All Markets

Gray TV

KFVS

All Markets

Gray TV

OYOU

All Markets

Gray TV

MYOU

All Markets

Gray TV

KYOU

All Markets

Gray TV

NWES

All Markets

Gray TV

WVUE

All Markets

Gray TV

DVUE

All Markets

Gray TV

WMBF

All Markets

Gray TV

IMBF

All Markets

Gray TV

EMBF

All Markets

Gray TV

DMBF

All Markets

Gray TV

WSFA

All Markets

Gray TV

ESFA

All Markets

Gray TV

WMC

All Markets

Gray TV

EMC

All Markets

Gray TV

DMC

All Markets

Gray TV

NCBD

All Markets

Gray TV

KCBD

All Markets

Gray TV

WAVE

All Markets

Gray TV

GAVE

All Markets

Gray TV

EAVE

All Markets

Gray TV

OPLC

All Markets

Gray TV

NPLC

All Markets

Gray TV

MPLC

All Markets

Gray TV

KPLC

All Markets

Gray TV

QAIT

All Markets

Gray TV

OAIT

All Markets

Gray TV

KAIT

All Markets

Gray TV

WLBT

All Markets

Gray TV

ELBT

All Markets

Gray TV

DLBT

All Markets

Gray TV

WAFF

All Markets

Gray TV

EAFF

All Markets

Gray TV

OHNL

All Markets

Gray TV

NGMB

All Markets

Gray TV

KHNL

All Markets

Gray TV

KGMB

All Markets

Gray TV

KFVE

All Markets

Gray TV

WDAM

All Markets

Gray TV

HDAM

All Markets

Gray TV

GDAM

All Markets

Gray TV

WFIE

All Markets

Gray TV

GFIE

All Markets

Gray TV

EFIE

All Markets

Gray TV

WXTX

All Markets

Gray TV

WTVM

All Markets

Gray TV

ETVM

All Markets

Gray TV

DXTX

All Markets

Gray TV

WIS

All Markets

Gray TV

EIS

All Markets

Gray TV

DIS

All Markets

Gray TV

WUAB

All Markets

Gray TV

WOIO

All Markets

Gray TV

HUAB

All Markets

Gray TV

EOIO

All Markets

Gray TV

DOIO

All Markets

Gray TV

WXIX

All Markets

Gray TV

DXIX

All Markets

Gray TV

WBTV

All Markets

Gray TV

GBTV

All Markets

Gray TV

WCSC

All Markets

Gray TV

GCSC

All Markets

Gray TV

DCSC

All Markets

Gray TV

WBRC

All Markets

Gray TV

DBRC

All Markets

Gray TV

WLOX

All Markets

Gray TV

FLOX

All Markets

Gray TV

ELOX

All Markets

Gray TV

WBXH

All Markets

Gray TV

WAFB

All Markets

Gray TV

EAFB

All Markets

Gray TV

DAFB

All Markets

Gray TV

QFDA

All Markets

Gray TV

KZBZ

All Markets

Gray TV

KFDA

All Markets

Gray TV

DZAW

All Markets

Gray TV

EABI

All Markets

Gray TV

EAGM

All Markets

Gray TV

WCWG

Greenboro, NC

Hearst Television

EAGT

All Markets

Gray TV

EAHU

All Markets

Gray TV

GAGM

All Markets

Gray TV

EOVA

All Markets

Gray TV

OOLO

All Markets

Gray TV

EAPT

Jackson, MS

Hearst Television

EATL

All Markets

TEGNA Media

EBAL

Baltimore, MD

Hearst Television

EBAY

All Markets

Gray TV

WALB

All Markets

Gray TV

EALB

All Markets

Gray TV

DALB

All Markets

Gray TV

EBKO

All Markets

Gray TV

EBTS

Boston, MA

NBCUniversal/Telemundo

ECAU

Philadelphia, PA

NBCUniversal/Telemundo

ECJB

All Markets

Gray TV

ECTV

All Markets

Gray TV

ECVB

Boston, MA

Hearst Television

EDBJ

All Markets

Gray TV

EDCW

Washington, DC

Tribune Broadcasting

EDSU

New Orleans, LA

Hearst Television

EECP

All Markets

Gray TV

EESH

Orlando-Dayton Beach, FL

Hearst Television

EFAA

All Markets

TEGNA Media

EFOX

Jacksonville, FL

COX Media Group

EFTV

Orlando-Dayton Beach, FL

COX Media Group

EGAL

Pittsburgh, PA

Hearst Television

EGN

Chicago, IL

Tribune Broadcasting

EHIO

Dayton, OH

COX Media Group

EIBW

All Markets

Gray TV

EIFR

All Markets

Gray TV

EILX

All Markets

Gray TV

EISN

Milwaukee, WI

Hearst Television

EITI

Milwaukee, WI

Tribune Broadcasting

EITN

All Markets

Gray TV

EIYE

All Markets

Gray TV

EJHG

All Markets

Gray TV

EJRT

All Markets

Gray TV

EKCF

Orlando-Dayton Beach, FL

Hearst Television

EKYT

All Markets

Gray TV

ELKY

Louisville, KY

Hearst Television

ELUC

All Markets

Gray TV

ELWT

Cincinnati, OH

Hearst Television

EMAQ

Chicago, IL

NBCUniversal/Telemundo

EMOR

Tampa- St Peteresburg, FL

Hearst Television

EMTW

Portland-Auburn, ME

Hearst Television

EMUR

Boston, MA

Hearst Television

ENBC

New York, NY

NBCUniversal/Telemundo

ENDU

All Markets

Gray TV

ENJU

New York, NY

NBCUniversal/Telemundo

HUAB

Cleveland, OH

Raycom Media

GTOL

Toledo, OH

Raycom Media

DUPW

Toledo, OH

Raycom Media

EFLX

West Palm, FL

Raycom Media

HFIE

Evansville, IN

Raycom Media

QLTV

Tyler-Longview, TX

Raycom Media

EOWT

All Markets

Gray TV

EPHL

Philadelphia, PA

Tribune Broadcasting

EPLG

Miami-Ft. Lauderdale, FL

BH Media

EPMT

Hrrsbrg-Lancstr-Leb-Yrk, PA

Tribune Broadcasting

EPTZ

White River Junction, VT

Hearst Television

EPXI

Pittsburgh, PA

COX Media Group

ERC

Washington, DC

NBCUniversal/Telemundo

ERDQ

Orlando-Dayton Beach, FL

COX Media Group

ERDW

All Markets

Gray TV

ESAW

All Markets

Gray TV

ESAZ

All Markets

Gray TV

ESB

Atlanta, GA

COX Media Group

ESCV

Miami-Ft. Lauderdale, FL

NBCUniversal/Telemundo

ESLS

Roanoke-Lynchburg, VA

Graham Media Group

ESNS

Chicago, IL

NBCUniversal/Telemundo

ESOC

Charlotte, NC

COX Media Group

ESVF

All Markets

Gray TV

ESWG

All Markets

Gray TV

ETAE

Pittsburgh, PA

Hearst Television

ETOK

All Markets

Gray TV

ETSP

All Markets

TEGNA Media

ETTV

Indianapolis, IN

Tribune Broadcasting

ETVG

All Markets

Gray TV

ETVJ

Miami-Ft. Lauderdale, FL

NBCUniversal/Telemundo

ETVY

All Markets

Gray TV

EVFX

All Markets

Gray TV

EVIT

Hartford, CT

NBCUniversal/Telemundo

EVLT

All Markets

Gray TV

EVTM

Birmingham, AL

Hearst Television

EXIA

All Markets

TEGNA Media

EXII

Grand Junction-Montrose, CO

Hearst Television

EXIN

Indianapolis, IN

Tribune Broadcasting

EYFF

Grnvll-Spart-Asheville, SC

Hearst Television

EYMT

All Markets

Gray TV

EZAW

All Markets

Gray TV

FXII

All Markets

Gray TV

GBKO

All Markets

Gray TV

GDCW

Washington, DC

Tribune Broadcasting

GEAU

All Markets

Gray TV

GGN

Chicago, IL

Tribune Broadcasting

GHSV

Harrisonburg, VA

Gray TV

GIFR

All Markets

Gray TV

GILX

All Markets

Gray TV

GITN

All Markets

Gray TV

GJRT

All Markets

Gray TV

GKCF

Orlando-Dayton Beach, FL

Hearst Television

GMOR

Tampa- St Peteresburg, FL

Hearst Television

GMTV

All Markets

Gray TV

GOWT

All Markets

Gray TV

GPBF

West Palm Beach, FL

Hearst Television

GPHL

Philadelphia, PA

Tribune Broadcasting

GPIX

New York, NY

Tribune Broadcasting

GPMT

Hrrsbrg-Lancstr-Leb-Yrk, PA

Tribune Broadcasting

GPTZ

Burlington-Plattsburgh, VT

Hearst Television

GSCV

Miami-Ft. Lauderdale, FL

NBCUniversal/Telemundo

GSWG

All Markets

Gray TV

GTOK

All Markets

Gray TV

GTTV

Indianapolis, IN

Tribune Broadcasting

GTVG

All Markets

Gray TV

GTVY

All Markets

Gray TV

GXIN

Indianapolis, IN

Tribune Broadcasting

HFAA

All Markets

TEGNA Media

HGN

Chicago, IL

Tribune Broadcasting

HHSV

All Markets

Gray TV

HMTV

All Markets

Gray TV

HNBC

New York, NY

NBCUniversal/Telemundo

HPHL

Philadelphia, PA

Tribune Broadcasting

HPIX

New York, NY

Tribune Broadcasting

IAGM

All Markets

Gray TV

IILX

All Markets

Gray TV

IOWT

All Markets

Gray TV

KABC

Los Angeles, CA

Disney/ABC

KABY

All Markets

Gray TV

KALB

All Markets

Gray TV

KARE

All Markets

TEGNA Media

KBCW

San Francisco-Oakland, CA

CBS Corporation

KBLR

Las Vegas, NV

NBCUniversal/Telemundo

KBSD

All Markets

Gray TV

KBSH

All Markets

Gray TV

KBSL

All Markets

Gray TV

KBSS

All Markets

Gray TV

KBTX

All Markets

Gray TV

KCAL

Los Angeles, CA

CBS Corporation

KCBS

Los Angeles, CA

CBS Corporation

KCCI

Des Moines Ames, IA

Hearst Television

KCHW

All Markets

Gray TV

KCNC

Denver, CO

CBS Corporation

KCOP

Los Angeles, CA

FOX Television Stations

KCPQ

Seattle-Tacoma, WA

Nextstar Media Group

KCRA

Sacramento-Stockton, CA

Hearst Television

KCRG

All Markets

Gray TV

KCTV

Kansas City, MO

Meredith Corporation

KCWE

Kansas City, MO

Hearst Television

KCWH

All Markets

Gray TV

KCWT

All Markets

Entravision Communication

KCWY

All Markets

Gray TV

KDAF

Dallas-FT. Worth, TX

Tribune Broadcasting

KDEN

Denver, CO

NBCUniversal/Telemundo

KDFI

Dallas-FT. Worth, TX

FOX Television Stations

KDFW

Dallas-FT. Worth, TX

FOX Television Stations

KDKA

Pittsburgh,PA

CBS Corporation

KDVR

Denver, CO

Tribune Broadcasting

KENS

All Markets

TEGNA Media

KETV

Omaha, NE

Hearst Television

KEVN

All Markets

Gray TV

KFMB

All Markets

TEGNA Media

KFSN

Fresno (Visalia), CA

Disney/ABC

KFXV

All Markets

Entravision Communication

KFYR

All Markets

Gray TV

KGNS

All Markets

Gray TV

KGO

San Francisco-Oakland, CA

Disney/ABC

KGWN

All Markets

Gray TV

OHBS

Ft. Smith, AR

Hearst Television

KHBS

Ft. Smith, AR

Hearst Television

KHOG

Ft. Smith, AR

Hearst Television

KHOU

All Markets

TEGNA Media

KHRR

Tucson, AZ

NBCUniversal/Telemundo

KIAH

Houston, TX

Tribune Broadcasting

KICU

San Francisco-Oakland, CA

FOX Television Stations

KIIT

All Markets

Gray TV

KIRO

Seattle-Tacoma, WA

COX Media Group

KITV

Honolulu, HI

SJL Broadcasting

KJCT

All Markets

Gray TV

KKCO

All Markets

Gray TV

KKTV

All Markets

Gray TV

KLSR

Eugene, OR

California Oregon Broadcasting

KMAX

Sacramento-Stockton, CA

CBS Corporation

KMBC

Kansas City, MO

Hearst Television

KMGH

Denver, CO

E.W. Scripps Company

KMOT

All Markets

Gray TV

KMSP

Minneapolis- St. Paul, MN

FOX Television Stations

KMVT

All Markets

Gray TV

KMYT

Tulsa, OK

COX Media Group

KNBC

Los Angeles, CA

NBCUniversal/Telemundo

KNDX

All Markets

Gray TV

KNOE

All Markets

Gray TV

KNOP

All Markets

Gray TV

KNPL

All Markets

Gray TV

KNSD

San Diego, CA

NBC Universal

KNTV

San Francisco-Oakland, CA

NBCUniversal/Telemundo

KNXV

Phoenix, AZ

E.W. Scripps Company

KOAT

Albuquerque, NY

Hearst Television

KOBI

Medford-Klamath-Falls, OR

California Oregon Broadcasting

KOCO

Oklahoma City, OK

Hearst Television

KOKI

Tulsa, OK

COX Media Group

KOLN

All Markets

Gray TV

KOLO

All Markets

Gray TV

KOSA

All Markets

Gray TV

KOTA

All Markets

Gray TV

KOVR

Sacramento-Stockton, CA

CBS Corporation

KPHO

Phoenix, AZ

Meredith Corporation

KPIX

San Francisco-Oakland, CA

CBS Corporation

KPLR

St. Louis, MO

Tribune Broadcasting

KPNX

All Markets

TEGNA Media

KPRC

Houston, TX

Graham Media Group

KPRY

All Markets

Gray TV

KQCA

Sacramento-Stockton, CA

Hearst Television

KQCD

All Markets

Gray TV

KRCW

Portland, OR

Tribune Broadcasting

KRIV

Houston, TX

FOX Television Stations

KRNS

All Markets

Entravision Communication

KSAT

San Antonio, TX

Graham Media Group

KSAZ

Phoenix, AZ

FOX Television Stations

KSBW

Sacramento-Stockton, CA

Hearst Television

KSCW

All Markets

Gray TV

KSDK

All Markets

TEGNA Media

KSFY

All Markets

Gray TV

KSGW

All Markets

Gray TV

KSMO

Kansas City, MO

Meredith Corporation

KSNB

All Markets

Gray TV

KSPR

All Markets

Gray TV

KSTF

All Markets

Gray TV

KSTS

San Francisco-Oakland, CA

NBCUniversal/Telemundo

KSTW

Seattle-Tacoma, WA

CBS Corporation

KSVT

All Markets

Gray TV

KSWB

San Diego, CA

Tribune Broadcasting

KTAZ

Phoenix, AZ

NBCUniversal/Telemundo

KTBC

Austin,TX

FOX Television Stations

KTHV

All Markets

TEGNA Media

KTLA

Los Angeles, CA

Tribune Broadcasting

KTLM

Harlingen-Weslaco, TX

NBCUniversal/Telemundo

KTMD

Houston, TX

NBCUniversal/Telemundo

KTNV

Las Vegas, NV

E.W. Scripps Company

KTTV

Los Angeles, CA

FOX Television Stations

KTUU

All Markets

Gray TV

KTVD

Denver, CO

TEGNA Media

KTVI

St. Louis, MO

Tribune Broadcasting

KTVK

Phoenix, AZ

Meredith Corporation

KTVT

Dallas-FT. Worth, TX

CBS Corporation

KTVU

San Francisco-Oakland, CA

FOX Television Stations

KTXA

Dallas-FT. Worth, TX

CBS Corporation

KTXH

Houston, TX

FOX Television Stations

KTXL

Sacramento-Stockton, CA

Tribune Broadcasting

KUBE

Houston, TX

NRJ TV LLC

KUMV

All Markets

Gray TV

KUSA

All Markets

TEGNA Media

KUTP

Phoenix, AZ

FOX Television Stations

KVDA

San Antonio, TX

NBCUniversal/Telemundo

KVEA

Los Angeles, CA

NBCUniversal/Telemundo

KVLY

All Markets

Gray TV

KVVU

Las Vegas, NV

Meredith Corporation

KWCH

All Markets

Gray TV

KWGN

Denver, CO

Tribune Broadcasting

KWQC

All Markets

Gray TV

KWTX

All Markets

Gray TV

KXAS

Dallas-FT. Worth, TX

NBC Universal

KXII

All Markets

Gray TV

KXIP

All Markets

Gray TV

KXJB

All Markets

Gray TV

KXND

All Markets

Gray TV

KXOF

All Markets

Entravision Communication

KXTV

All Markets

TEGNA Media

KXTX

Dallas-FT. Worth, TX

NBCUniversal/Telemundo

KYCW

All Markets

Gray TV

KYLX

All Markets

Gray TV

KYTV

All Markets

Gray TV

KYW

Philadelphia, PA

CBS Corporation

KYWX

All Markets

Gray TV

KZCO

Denver, CO

E.W. Scripps Company

KZJO

Seattle-Tacoma, WA

Nextstar Media Group

MCCI

Des Moines Ames, IA

Tribune Broadcasting

MIAH

Houston, TX

Tribune Broadcasting

MMOV

St. Louis, MO

Meredith Corporation

MNOE

All Markets

Gray TV

MOBI

Medford-Klamath-Falls, OR

California Oregon Broadcasting

MVLY

All Markets

Gray TV

NALB

All Markets

Gray TV

NBTX

All Markets

Gray TV

NCCI

Des Moines Ames, IA

Hearst Television

NCPQ

Seattle-Tacoma, WA

Tribune Broadcasting

NCRA

Sacramento-Stockton, CA

Hearst Television

NCRG

All Markets

Gray TV

NCWE

Kansas City, MO

Hearst Television

NCWY

All Markets

Gray TV

NDAF

Dallas-FT. Worth, TX

Tribune Broadcasting

NECN

Newton, MA

NBC Universal

NENS

All Markets

TEGNA Media

NETV

Omaha, NE

Hearst Television

NFMB

All Markets

TEGNA Media

NFSN

San Francisco-Oakland, CA

Disney/ABC

NFYR

All Markets

Gray TV

NGNS

All Markets

Gray TV

NGO

San Francisco-Oakland, CA

Disney/ABC

NGWN

All Markets

Gray TV

NHBS

Ft. Smith, AR

Hearst Television

NHOG

Ft. Smith, AR

Hearst Television

NHRR

Tucson, AZ

NBCUniversal/Telemundo

NITV

Honolulu, HI

SJL Broadcasting

NKCO

All Markets

Gray TV

NKTV

All Markets

Gray TV

NMBC

Kansas City, MO

Hearst Television

NMVT

All Markets

Gray TV

NNBC

Los Angeles, CA

NBCUniversal/Telemundo

NNOE

All Markets

Gray TV

NNSD

San Diego, CA

NBC Universal

NNTV

San Francisco-Oakland, CA

NBCUniversal/Telemundo

NNXV

Phoenix, AZ

E.W. Scripps Company

NOKI

Tulsa, OK

COX Media Group

NOLN

All Markets

Gray TV

NOLO

All Markets

Gray TV

NOSA

All Markets

Gray TV

NOTA

All Markets

Gray TV

NPNX

All Markets

TEGNA Media

NQCA

Sacramento-Stockton, CA

Hearst Television

NQCD

All Markets

Gray TV

NSAT

San Antonio, TX

Graham Media Group

NSBW

Sacramento-Stockton, CA

Hearst Television

NSDK

All Markets

TEGNA Media

NSFY

All Markets

Gray TV

NSNB

All Markets

Gray TV

NSPR

All Markets

Gray TV

NSTS

San Francisco-Oakland, CA

NBCUniversal/Telemundo

NTAZ

Phoenix, AZ

NBCUniversal/Telemundo

NTLM

Harlingen-Weslaco, TX

NBCUniversal/Telemundo

NTMD

Houston, TX

NBCUniversal/Telemundo

NTUU

All Markets

Gray TV

NTVI

St. Louis, MO

Tribune Broadcasting

NTXL

Sacramento-Stockton, CA

Tribune Broadcasting

NUMV

All Markets

Gray TV

NVDA

San Antonio, TX

NBCUniversal/Telemundo

NVEA

Los Angeles, CA

NBCUniversal/Telemundo

NVLY

All Markets

Gray TV

NWCH

All Markets

Gray TV

NWTX

All Markets

Gray TV

NXAS

Dallas-FT. Worth, TX

NBC Universal

NXJB

All Markets

Gray TV

NXTV

All Markets

TEGNA Media

NXTX

Dallas-FT. Worth, TX

NBCUniversal/Telemundo

NYFR

All Markets

Gray TV

NYLX

All Markets

Gray TV

NYTV

All Markets

Gray TV

OALB

All Markets

Gray TV

OOCO

Oklahoma City, OK

Hearst Television

OCRG

All Markets

Gray TV

OFYR

All Markets

Gray TV

OGNS

Laredo, TX

Gray TV

OGWN

All Markets

Gray TV

OJCT

All Markets

Gray TV

OKCO

All Markets

Gray TV

ONSD

San Diego, CA

NBCUniversal/Telemundo

OQCA

Sacramento-Stockton, CA

Hearst Television

OPRC

Houston, TX

Graham Media Group

OSBW

Salinas, CA

Hearst Television

OSCW

All Markets

Gray TV

OSFY

All Markets

Gray TV

OSWB

San Diego, CA

Tribune Broadcasting

OTLA

Los Angeles, CA

Tribune Broadcasting

OTVK

Phoenix, AZ

Meredith Corporation

OWQC

All Markets

Gray TV

OYTV

All Markets

Gray TV

PCNC

Pittsburgh, PA

COX Media Group

QNBC

Los Angeles, CA

NBCUniversal/Telemundo

QNSD

San Diego, CA

NBCUniversal/Telemundo

QOTA

All Markets

Gray TV

QPLR

St. Louis, MO

Tribune Broadcasting

QTLA

Los Angeles, CA

Tribune Broadcasting

QTXL

Sacramento-Stockton, CA

Tribune Broadcasting

RENS

San Antonio, TX

TEGNA Media

RGNS

All Markets

Gray TV

RMGH

Denver, CO

E.W. Scripps Company

RPNX

Phoenix, AZ

TEGNA Media

RSAT

San Antonio, TX

Graham Media Group

RSDK

St. Louis, MO

TEGNA Media

RSWB

San Diego, CA

Tribune Broadcasting

RTLV

Jacksonville, FL

TEGNA Media

RXTV

Sacramento-Stockton, CA

TEGNA Media

UXII

All Markets

Gray TV

WABC

New York, NY

Disney/ABC

WABI

All Markets

Gray TV

WAGA

Atlanta, GA

FOX Television Stations

WAGM

All Markets

Gray TV

WAGT

All Markets

Gray TV

WAHU

All Markets

Gray TV

WAPT

Jackson, MS

Hearst Television

WATL

All Markets

TEGNA Media

WAXN

Charlotte, NC

COX Media Group

WBAL

Baltimore, MD

Hearst Television

WBAY

All Markets

Gray TV

EBBH

Ft. Myers, FL

Waterman Broadcasting Corporation

WBBH

Ft. Myers, FL

Waterman Broadcasting Corporation

WBBM

Chicago, IL

CBS Corporation

WBFS

Miami-Ft. Lauderdale, FL

CBS Corporation

WBKO

All Markets

Gray TV

WBTS

Boston, MA

NBC Universal

WBXX

All Markets

Gray TV

WBZ

Boston, MA

CBS Corporation

WCAU

Philadelphia, PA

NBCUniversal/Telemundo

WCAV

All Markets

Gray TV

WCAX

All Markets

Gray TV

WCBS

New York, NY

CBS Corporation

WCCO

Minneapolis- St. Paul, MN

CBS Corporation

WCCT

Hartford, CT

Tribune Broadcasting

WCJB

All Markets

Gray TV

WCSH

All Markets

TEGNA Media

WCTV

All Markets

Gray TV

WCVB

Boston, MA

Hearst Television

WDBJ

All Markets

Gray TV

WDCA

Washington, DC

FOX Television Stations

WDCW

Washington, DC

Tribune Broadcasting

WDIV

Detroit, MI

Graham Media Group

WDSU

New Orleans, LA

Hearst Television

WDTV

All Markets

Gray TV

WEAU

All Markets

Gray TV

WECP

All Markets

Gray TV

WESH

Orlando-Dayton Beach, FL

Hearst Television

WFAA

All Markets

TEGNA Media

WFLD

Chicago, IL

FOX Television Stations

WFOR

Miami-Ft. Lauderdale, FL

CBS Corporation

WFOX

Jacksonville, FL

COX Media Group

WFTC

Minneapolis- St. Paul, MN

FOX Television Stations

WFTS

Tampa- St Peteresburg, FL

E.W. Scripps Company

WFTV

Miami-Ft. Lauderdale, FL

COX Media Group

WFXT

Boston, MA

COX Media Group

WGAL

Pittsburgh, PA

Hearst Television

WGCL

Atlanta, GA

Meredith Corporation

WGN

Chicago, IL

Tribune Broadcasting

WGNO

New Orleans, LA

Tribune Broadcasting

WHBQ

Memphis, TN

COX Media Group

WHDH

Boston, MA

Sunbeam Television

WHIO

Dayton, OH

COX Media Group

WHNS

Grnvll-Spart-Asheville, SC

Meredith Corporation

WHSV

All Markets

Gray TV

WIBW

All Markets

Gray TV

WIFR

All Markets

Gray TV

WILX

All Markets

Gray TV

WISN

Milwaukee, WI

Hearst Television

WITI

Milwaukee, WI

Tribune Broadcasting

WITN

All Markets

Gray TV

WIYE

All Markets

Gray TV

WJAX

Jacksonville, FL

COX Media Group

WJBK

Detroit, MI

FOX Television Stations

WJCL

Savannah, GA

Hearst Television

WJHG

All Markets

Gray TV

WJRT

All Markets

Gray TV

WJXT

Jacksonville, FL

Graham Media Group

WJXX

All Markets

TEGNA Media

WJZY

Charlotte, NC

CBS Corporation

WKBD

Detroit, MI

CBS Corporation

WKCF

Orlando-Dayton Beach, FL

Hearst Television

WKMG

Orlando-Dayton Beach, FL

E.W. Scripps Company

WKYT

All Markets

Gray TV

WLBZ

Portland-Auburn, ME

TEGNA Media

WLKY

Louisville, KY

Hearst Television

WLNY

New York, NY

CBS Corporation

WLS

Chicago, IL

Disney/ABC

WLUC

All Markets

Gray TV

WLVI

Boston, MA

Sunbeam Television

WLWT

Cincinnati, OH

Hearst Television

WMAQ

Chicago, IL

NBCUniversal/Telemundo

WMOR

Tampa- St Peteresburg, FL

Hearst Television

WMTV

All Markets

Gray TV

WMTW

Portland-Auburn, ME

Hearst Television

WMUR

Boston, MA

Hearst Television

WMYT

Charlotte, NC

FOX Television Stations

WNBC

New York, NY

NBCUniversal/Telemundo

WNDU

All Markets

Gray TV

WNEU

Boston, MA

NBCUniversal/Telemundo

WNJU

New York, NY

Tribune Broadcasting

WNOL

New Orleans, LA

Tribune Broadcasting

WNYW

New York, NY

FOX Television Stations

WOFL

Orlando-Dayton Beach, FL

FOX Television Stations

WOGX

Orlando-Dayton Beach, FL

FOX Television Stations

WOVA

All Markets

Gray TV

WOWT

All Markets

Gray TV

WPBF

West Palm Beach, FL

Hearst Television

WPCH

Atlanta, GA

Meredith Corporation

WPCW

Pittsburgh,PA

CBS Corporation

WPHL

Philadelphia, PA

Tribune Broadcasting

WPIX

New York, NY

Tribune Broadcasting

WPLG

Miami-Ft. Lauderdale, FL

BH Media

WPMT

Hrrsbrg-Lancstr-Leb-Yrk, PA

Tribune Broadcasting

WPTZ

Burlington-Plattsburgh, VT

Hearst Television

WPWR

Cincinnati, OH

FOX Television Stations

WPXI

Pittsburgh, PA

COX Media Group

WQCW

All Markets

Gray TV

WRBW

Orlando-Dayton Beach, FL

FOX Television Stations

WRC

Washington, DC

NBCUniversal/Telemundo

WRDQ

Miami-Ft. Lauderdale, FL

COX Media Group

WRDW

All Markets

Gray TV

WREG

Memphis, TN

Tribune Broadcasting

WRGX

All Markets

Gray TV

WSAW

All Markets

Gray TV

WSAZ

All Markets

Gray TV

WSB

Atlanta, GA

COX Media Group

WSBK

Boston, MA

CBS Corporation

WSCV

Miami-Ft. Lauderdale, FL

NBCUniversal/Telemundo

WSFL

Miami-Ft. Lauderdale, FL

Tribune Broadcasting

WSLS

Roanoke-Lynchburg, VA

Graham Media Group

WSNS

Chicago, IL

NBCUniversal/Telemundo

WSOC

Charlotte, NC

COX Media Group

WSVF

All Markets

Gray TV

WSVN

Miami-Ft. Lauderdale, FL

NBCUniversal/Telemundo

WSWG

All Markets

Gray TV

WTAE

Pittsburgh, PA

Hearst Television

WTAP

All Markets

Gray TV

WTIC

Hartford, CT

Tribune Broadcasting

WTLV

All Markets

TEGNA Media

WTOG

Tampa- St Peteresburg, FL

CBS Corporation

WTOK

All Markets

Gray TV

WTSP

All Markets

TEGNA Media

WTTG

Washington, DC

FOX Television Stations

WTTV

Indianapolis, IN

Tribune Broadcasting

WTVG

All Markets

Gray TV

WTVJ

Miami-Ft. Lauderdale, FL

NBCUniversal/Telemundo

WTVT

Tampa- St Peteresburg, FL

FOX Television Stations

WTVY

All Markets

Gray TV

WTXF

Philadelphia, PA

FOX Television Stations

WUPA

Atlanta, GA

COX Media Group

WUPL

All Markets

TEGNA Media

WVAW

All Markets

Gray TV

WVFX

All Markets

Gray TV

WVIT

Hartford, CT

NBCUniversal/Telemundo

WVLT

All Markets

Gray TV

WVTM

Birmingham, AL

Hearst Television

WWJ

Detroit, MI

CBS Corporation

WWL

All Markets

TEGNA Media

WWOR

New York, NY

FOX Television Stations

WWSI

Philadelphia, PA

NBCUniversal/Telemundo

WXIA

All Markets

TEGNA Media

WXII

Grnsboro-H. Point- W. Salem, NC

Hearst Television

WXIN

Indianapolis, IN

Tribune Broadcasting

WYFF

Grnvll-Spart-Asheville, SC

Hearst Television

WYMT

Grand Rapids-Kalamazoo, MI

Gray TV

WZAW

All Markets

Gray TV

EZVN

Ft. Myers, FL

Montclair Communications, Inc

WZVN

Ft. Myers, FL

Montclair Communications, Inc

XETV

San Diego, CA

Televisa

WTOL

All Markets

TEGNA Media

KAIT

Jonesboro, AR

Raycom Media

NYES

Atlanta, GA

Gray TV

GCJB

Atlanta, GA

Gray TV

Time Off

Relocate Approver Selection

When editing or submitting time off requests, the approver dialog will now relocate to above the submit button. This will give you the ability to specify an approver after you have made your time off selection.

Filter Company Holidays

You are now able to display company holidays by year using a drop down menu. This can be filtered by year, and sorted by date.

Time

Terminated User Indicator in Search

When searching for users, any terminated user will now have a closed indicator displayed near their name in the account field and finder dialog.

Orders

New Orders Account Entry UI

All agencies will now add, edit & copy accounts using the new account entry UI in Aura Orders, which supports two-character search and other functionality to streamline adding accounts. The previous account entry fields will no longer be available. Contact your Mediaocean account team for details.

Estimates

New Estimates Account Entry UI

All agencies will now add, edit, copy & search accounts using the new account entry UI in Aura Estimates, which supports two-character search and other functionality to streamline adding accounts. The previous account entry fields will no longer be available. Contact your Mediaocean account team for details.

Enhanced Text

You will now be able to use enhanced text in the header, footer, additional text and row text fields of your estimates. This will include the ability to use additional formatting options including color, bold, underline, italics, and bullets.

*This document is subject to change until the official deployment of release notes on 8 February 2019

This page list support contacts. For information on normal and holiday operating hours for Mediaocean systems, see this page.

Mediaocean has multiple options that make it easy for you reach out to our knowledgeable staff. Whichever way you prefer to contact us, we look forward to helping you!

Support hours

The following hours exclude holidays.

US

8 am to 9 pm Eastern time, Monday to Friday

Canada

9 am to 5:30 pm Eastern time, Monday to Friday

Sell Side

8 am to 8 pm Eastern time, Monday to Friday

Lumina

7 pm Eastern time Sunday to 5:30 pm Eastern time Friday

Technical

Available 24/7

Chat with us

Click on the “CHAT” tab on the right side of the browser, and you’ll be able to chat with one of our support specialists during our weekday business hours. After hours, you can use it to fire off a quick email to Mediaocean Support.

Chat hours by contact type

All media

9 am to 7 pm Eastern time, Monday to Friday

Finance, Canadian Spot

9 am to 5 pm Eastern time, Monday to Friday

Sell Side

9 am to 6 pm Eastern time, Monday to Friday

Lumina

7 pm Eastern time Sunday to 5:30 pm Eastern time Friday

Technical

Available 24/7

Fill out our contact form

You can also log in to Mediaocean Support and then click Submit a requestto submit a ticket. Your message immediately and automatically routes to a team of support specialists with expertise in your issue. You can conveniently track the progress of you requests through your support profile.

Email us

We've established email addresses for all your specific needs. If you know exactly what you need assistance with, use the appropriate email for targeted help.

Give us a call

Mediaocean's team of experienced support specialists are on hand to provide you with solutions and assistance.

US Support Contacts

Canadian users click here

Mediaocean University

Training requests

[email protected]

Learning Center

MOU Learning Center

Training Webinars and registration

US Webinar Training Calendar

Media

Prisma (Agencies) and Digital Media

[email protected]

Prisma for Sellers

[email protected]

Lumina

[email protected]

Spot

[email protected]

AV

[email protected]

Network

[email protected]

Print

[email protected]

Traffic (Spot)

[email protected]

Traffic (Net)

[email protected]

Direct Response

[email protected]

TView

[email protected]

TV Convergence

[email protected]

Radia

[email protected]

Sellers -- DealMaker, BI, DealMaker Digital, ProPost, Crossroad only

[email protected]

Access, Security and Technical Support

Technical support

[email protected]

Spectra and Prisma User Credentials

[email protected]

AV User Security

[email protected]

Accounting and Production

Aura

[email protected]

Client Accounting

[email protected]

Corporate accounting/Tempo/Presto/

Production/FinPro

[email protected]

Brandocean

[email protected]

AdClock

[email protected]

Organizer

[email protected]

US Rep & Station

Rep Toolkit (Formerly Reppak), Rep Toolkit DARE

[email protected]

EDI Admin

[email protected]

Phone

US Support phone

646-638-0400 or 212-633-5504

Phone for DealMaker, BI, DealMaker Digital, ProPost, Crossroad only

1-877-435-7929

Canada Support Contacts

Mediaocean University

Training requests

[email protected]

Training calendar and registration

Training calendar

Learning Center

MOU Learning Center

Media

Prisma (Agencies) and Digital Media

[email protected]

Prisma for Sellers

[email protected]

Spot

[email protected]

Print

[email protected]

Access, Security and Technical Support

Technical support

[email protected]

Spectra and Prisma User Credentials

[email protected]

Print/Connectivity

[email protected]

Control File and Security

[email protected]

Archive and Report Recovery

[email protected]

Accounting and Production

Aura

[email protected]

Client Accounting

[email protected]

Corporate accounting/Presto/Production

[email protected]

Brandocean

[email protected]

Organizer

[email protected]

Phone

Canada Support phone

+ 1 877 433 7226

At Mediaocean we understand how critical it is to your business to keep your information secure by making sure that it remains:

Confidential, and only divulged to people who are authorized to access your data

Available to authorized people when they need to access it

Accurate and free from loss or corruption

In order to achieve this, Mediaocean management has set information security objectives for the company and has put in place controls and procedures to meet them. These controls are monitored internally and are externally audited.

We have prepared a System Description which provides an overviewof Mediaocean's application suites and describes our information security controls and procedures. This document is intended to give you and your auditors a general understanding of our information security policies and procedures, and covers control areas including:

Logical access controls

Network security

Physical access controls

System software support and change control

Processing integrity

Availability and data retention

Applications software development

Incident management

The System Description includes a general introduction to Mediaocean's control environment including organizational structure, commitment to integrity, competence and ethical behavior, and management oversight, and gives information about Mediaocean's data centers and business continuity arrangements.

It also includes a list of user control considerations. These are practices our clients need to consider and put in place in order to ensure that information security objectives can be achieved.

If you require a copy of our System Description, please send an email request to [email protected].

This article describes Mediaocean University's terms, methods, and fees.

Training hours

Session times published in the Mediaocean University course catalog will be used to determine the hours deducted from a training allocation.

Unused hours are not subject to refund. Course length calculations will be rounded to the nearest half hour in fifteen-minute increments. (Sessions going to :14 or :44 will be rounded down; sessions going to :15 or :45 will be rounded up.)

Travel expenses

Travel expenses:Mediaocean will charge Client and Client will reimburse Mediaocean for all round-trip travel (transportation, hotel, meals) costs for trips made to the Client’s location(s). The cost for these items will be determined at the time of the trip and approved in writing by Client before travel occurs.

Attendance

Minimum attendance: For all training sessions, the minimum number of attendees is 3. If the minimum attendance is not met for a session already scheduled, a fee could be assessed. See Cancellation, below.

Maximum attendance:For hands-on learning, maximum attendance is 10; for in-person training, maximum attendance is 12.

Cancellation

Mediaocean assesses a fee for training sessions canceled within ten (10) business days of the scheduled session date, as follows:

Within two (2) business days, including no shows: penalty of the full course fee or equivalent base rate

Within two (2) to ten (10) business days: penalty of 50\% of the course fee or equivalent base rate

The client is responsible forfor all travel costs associated with canceled or rescheduled training.

Training methods

Webinar:Webinars are delivered remotely by a Mediaocean trainer who will share her screen and educate users on a platform.

In-person: In-person training can take place at a Mediaocean facility or at the client site.

Offering

Charge

eLearning and documentation via the Mediaocean Support site

No charge

101 videos or webinars

No charge

Implementation training

Included in implementation fee

Custom webinar training

$500 minimum for up to two hours; $250 for each additional hour

Custom in-person training at Mediaocean

$500 minimum for up to two hours; $250 for each additional hour

Custom in-person training at client site

$500 minimum for up to two hours; $250 for each additional hour

T&E additional

Custom eLearning and documentation

Time-based at $250 per hour / minimum$750

Training packages

10 hours @ $2,000 (20\% discount)

20 hours @ $3,500 (30\% discount)

Note: If your contract with Mediaocean references training credits, one credit will equal one hour of training.

Normal and holiday hours for US and CA Mediaocean systems in 2019 are outlined below.

To see support contacts, see the regional pages below:

US

Canada

UK & Ireland

APAC

For UK, Germany, and France system hours, click here.

Normal operating hours - US & CA

All hours are Eastern Time.

Lumina Plan Management hours

Prisma hours

Prisma for Sellers Enterprise hours

Mediaocean AV system hours

Mediaocean OX system hours

Mediaocean DS, Prisma, Aura and Spectra Traffic system hours

Lumina Plan Management system hours

Lumina Plan Management is available except at the following times:

Configuration and Site Maintenance Window

Weekly on Wednesdays between 8 pm and 11 pm ET.

This is the optional window during which Mediaocean upgrades client specific configurations to individual client’s Lumina instance.

Mediaocean also uses this window to perform critical software upgrades to Lumina software.

Lumina instance recycle, which happens at different times and results in a site being unavailable briefly at different times.

Product Release

Regularly scheduled product release every 7 to 8 weeks per the release calendar.

Release window is Saturday 6 pm to Sunday 11 am ET.

The entire release window is not utilized, and Lumina is made accessible to clients as soon as the release upgrade is complete.

Contact your Lumina Plan Management administrator for more information on the timing of these events for your site.

Prisma System Hours

Prisma is available except at the following times:

Site Maintenance Window

Weekly on Wednesdays between 11 PM EST and Thursday 1 AM EST.

This is the optional window during which Mediaocean performs critical software upgrades to software.

Product Release

Regularly scheduled product release every 7 to 8 weeks per the release calendar.

Release window is Saturday 5 PM EST to Sunday 12 PM EST

NOTE: Connectivity and certainfunctionality may be dependent on whether the DS, MX and/or O|X systems are available.

Prisma For Sellers Enterprise

Site Maintenance Window

Weekly on Wednesdays between 11 PM EST and Thursday 1 AM EST

This is the optional window during which Mediaocean performs critical software upgrades to software.

Product Release

Regularly scheduled product release every 7 to 8 weeks per the release calendar.

Release window is Saturday 5 pm to Sunday 12 PM ET.

The entire release window is not utilized, and software is made accessible to clients as soon as the release upgrade is complete.

Mediaocean AV system hours

Mediaocean AV is available 24 hours a day, except for a maintenance window of midnight Friday to 7:00 am Saturday ET.

Mediaocean OX system hours

Mediaocean OX normal and holiday hours are listed below.

Normal hours

Monday to Friday

Saturday

Sunday

8:00 am to midnight ET

8:00 am - 7:00 pmET

Noon - 8:00 pmET

Mediaocean OX holiday hours

Holiday

Date

Overnights

New Year's Day

1/1/2019

No overnights

MLK Day

1/21/2019

No overnights

Presidents Day

02/18/2019

No overnights

May 24 (early close)

5/24/2019

Normal schedule

Memorial Day

05/27/2019

No overnights

July 3 (early close)

07/03/2019

Normal schedule

Independence Day

07/04/2019

No overnights

Aug 30 (early close)

8/30/2019

Normal schedule

Labor Day

09/02/2019

No overnights

November 27 (early close)

11/27/2019

Normal schedule

Thanksgiving Day

11/28/2019

No overnights

Day after Thanksgiving

11/29/2019

No overnights

Dec 23 (early close)

12/23/2019

Normal schedule

Christmas Eve

12/24/2019

No overnights

Christmas Day

12/25/2019

No overnights

Mediaocean DS, Prisma, Aura and Spectra Traffic system hours

Mediaocean DS normal and holiday hours are listed below.

Normal hours

Mediaocean DS Holiday hours

Normal hours

All hours are Eastern time.

System

Monday-Friday

Saturday

Sunday

Agency applications

Financial and Production systems

7:00 am - 11:00 pm

8:00 am - 8:00 pm

11am - midnight

Aura

7:00 am - 11:00 pm

8:00 am - 8:00 pm

11am- midnight

Prisma2

7:00 am - 1:00 am

8:00 am - 8:00 pm

11am- midnight

National system

7:00 am - 2:00 am

8:00 am - 8:00 pm

11am- midnight

National Traffic/Spectra Traffic

7:00 am - 2:00 am

8:00 am - 8:00 pm

11am- midnight

Print system

7:00 am - 1:00 am

8:00 am - 8:00 pm

11am- midnight

Spot system

7:00 am - 1:00 am

8:00 am - 8:00 pm

11am- midnight

Spot Traffic

7:00 am - 1:30 am

8:00 am - 8:00 pm

11am- midnight

Rep and station applications

Rep system

7:00 am - 12:30 am

8:00 am - 6:00 pm

11am- midnight

Rep browser-based applications1

6:00 am - midnight

6:00 am - midnight

11am- midnight

See Mediaocean DS Holiday hours, below,for exceptions to normal operating hours.

1Repbrowser-based applications include Mediaocean administration, Mediaocean Reports, Exact Times and Station Toolkit.

For Station Toolkit users: When the Rep system isn't available or is read-only, you can log in to Station Toolkit but you can't act on orders sent from the Rep Toolkit.

2Prisma Reporting has a daily maintenance window from 1:00am - 2:00am ET.

Weekend & holiday system status message (US)

For agencies, call +1 646 638 0400

For reps, call +1 212 633 5780

Mediaocean DS holiday hours

Date

Event

Office hours

Online hours

Retain print queues

Overnight report processing

Overnight report delivery

Jan 1 (Tue)

New Year’s Day

Offices Closed

Normal system hours

Yes

Night of Jan 1

Jan 2

Jan 21 (Mon)

Martin Luther King Day (US)

US offices closed

Normal system hours

Yes

Night of Jan 21

Jan 22

Feb 18 (Mon)

President's Day (US)/Family Day (CA)

Offices closed

Normal system hours

Yes

Night of Feb 18

Feb 19

Apr 19 (Fri)

Good Friday (CA)

CA offices closed

Normal system hours

Yes

Night of Apr 19

Apr 22

May 17 (Fri)

Day before Victoria Day weekend (CA)

CA office hours 9:00am - 2:00pm

Normal system hours

Yes

Night of May 17

May 21

May 20 (Mon)

Victoria Day (CA)

CA offices closed

Normal system hours

Yes

Night of May 20

May 21

May 24 (Fri)

Day before Memorial Day weekend (US)

US office hours 8:00am - 2:00pm

Normal system hours

Yes

Night of May 24

May 28

May 27 (Mon)

Memorial Day (US)

US offices closed

Normal system hours

Yes

Night of May 27

May 28

Jun 28 (Fri)

Day before Canada Day (CA)

CA office hours 9:00am - 2:00pm

Normal system hours

Yes

Night of Jun 28

Jul 2

Jul 1 (Mon)

Canada Day (CA)

CA offices closed

Normal system hours

Yes

Night of Jul 1

Jul 2

Jul 3 (Wed)

Day before Independence Day (US)

US office hours 8:00am - 2:00pm

Normal system hours

Yes

Night of Jul 3

Jul5

Jul 4 (Thu)

Independence Day (US)

US offices closed

Normal system hours

Yes

Night of Jul 4

Jul 5

Aug 2 (Fri)

Day before Civic Holiday (CA)

CA office hours 9:00am - 2:00pm

Normal system hours

Yes

Night of Aug 2

Aug 6

Aug 5 (Mon)

Civic Holiday (CA)

CA offices closed

Normal system hours

Yes

Night of Aug 5

Aug 6

Aug 30 (Fri)

Day before Labor Day (US and CA)

Office hours 8:00am - 2:00pm

Normal system hours

Yes

Night of Aug 30

Sep 3

Sep 2 (Mon)

Labor Day (US and CA)

Offices closed

Normal system hours

Yes

Night of Sep 2

Sep 3

Oct 11 (Fri)

Day before Thanksgiving Day (CA)

CA office hours 9:00am - 2:00pm

Normal system hours

Yes

Night of Oct 11

Oct 15

Oct 14 (Mon)

Thanksgiving Day (CA)

CA offices closed

Normal system hours

Yes

Night of Oct 14

Oct 15

Nov 27 (Wed)

Day before Thanksgiving Day (US)

US office hours 8:00am - 2:00pm

Normal system hours

Yes

Night of Nov 26

Nov 29

Nov 28 (Thursday)

Thanksgiving Day (US)

US offices closed

Normal system hours

Yes

Night of Nov 27

Nov 29

Nov 29 (Fri)

Day after Thanksgiving Day (US)

US offices closed

Normal system hours

Yes

Night of Nov 28

Nov 29

Dec 23 (Mon)

Day before Christmas Eve

Office hours 8:00am-2:00pm

Normal system hours

Yes

Night of Dec 23

Dec 24 for CA

Dec 26 for US

Dec 24 (Tues)

Christmas Eve

US offices closed

System available until 6:00pm

Yes

Night of Dec 24

Dec 26 for US

Dec 27 for CA

Dec 25 (Wed)

Christmas Day

Offices closed

System not available

N/A

N/A

N/A

Dec 26 (Thurs)

Boxing Day (CA)

CA Offices closed

Normal system hours

Yes

Night of Dec 26

Dec 27

Dec 31 (Tues)

New Year's Eve

Office hours 8:00am-2:00pm

Normal system hours

Yes

Night of Dec 31

Jan 2

Jan 1 (Wed)

New Year's Day

Offices closed

Normal system hours

Yes

Night of Jan 1

Jan 2

Note for users of Mediaocean's media sales system:

On holidays, Mediaocean Administration, Mediaocean Reports, Exact Times, and Station Toolkit are available during their normal system hours. However, when the Rep system isn't available, you can log in to Station Toolkit but you can't act on orders sent from the Rep Toolkit.

Mediaocean Office Closures affecting Sell Side:

Holiday

Date

New Year's Day

1/1/2019

MLK Day

1/21/2019

Presidents Day

02/18/2019

May 24 (early close)

5/24/2019

Memorial Day

05/27/2019

July 3 (early close)

07/03/2019

Independence Day

07/04/2019

Aug 30 (early close)

8/30/2019

Labor Day

09/02/2019

November 27 (early close)

11/27/2019

Thanksgiving Day

11/28/2019

Day after Thanksgiving

11/29/2019

Dec 23 (early close)

12/23/2019

Christmas Eve

12/24/2019

Christmas Day

12/25/2019

Dec 31 (early close)

12/31/2019

Normal operating hours - UK, Germany, France

UK

You have read / write and read only accessto Mediaocean at the following times:

Full service

Enquiries and reports

(read-only)

Monday to Friday

03:00 to 00:00*

00:00 to 03:00

Saturday

03:00 to 18:00*

The system is not availablefrom 18:00 on Saturday to 07:00 on Sunday

Sunday

07:00 to 00:00

00:00 to 03:00 on Monday

*Maintenance lasting for about 30 minutes takes place between 05:00 and 06:30.

You can continue to use some applications when the system isn't available, for example Aura or BrandOcean.

With MX - Media Explorer, some aspects of schedule maintenance can be completed offline for non-broadcast media. You can save your changes locally and update the system when it becomes available.

Prisma Reporting has a daily maintenance window from between 05:00 and 06:00.

Germany

Day

Full access

Read only

No access

Monday to Friday

04:00-00:00 **

00:00-04:00

Saturday

04:00-19.00 **

19:00-08:00 (Sunday)

Sunday

08:00-00:00 (Monday)

00:00-04:00

** Maintenance process of 30 mins between 06:00-07:30 with no access to the system.

Day

Lese- und Schreibmodus

Nur Lesemodus

Weder Lese- noch Schreibmodus

Montag bis Freitag

04:00-00:00 **

00:00-04:00

Samstag

04:00-19.00 **

19:00-08:00 (Sunday)

Sonntag

08:00-00:00 (Monday)

00:00-04:00

**Wartungsarbeiten von circa 30 Minuten erfolgen zwischen 06:00 und 07:30 Uhr, bei den auch kein Lesemodus Verfgbar ist.

France

Monday to Friday

Saturday

Sunday

9:00 am to 6:00 pm

closed

closed

Click here toreview the Mediaoceanbusiness continuity policy.

Issue: Why is my order stuck in "Not recalled, Confirmed" status?

Answer: The order was auto-confirmed by the rep's systemupon receipt and they did not send the required "ORDCFM" DARE transmission through DARE so the order status would update to "Confirmed" in Spot Buy Toolkit. To resolve the issue please contact your rep and ask them to process the order confirmation through DARE.

Issue: Why is my order stuck in "Not recalled, Rejected" status?

Answer: The order was auto-rejected by the rep's systemupon receipt and they did not send the required "ORDREJ" DARE transmission through DARE so the order status would update to "Rejected" in Spot Buy Toolkit. To resolve the issue please contact your rep and ask them to process the order rejection through DARE.

Issue: I matched my discrep but it's saying "Match successful -- But Net $ Discrepant". What does this mean?

Answer:The "Match successful -- But Net $ Discrepant" notification in EZ-Match is a byproduct of the auto-calculated net dollar amount in EZ-Match being different from what is on the submitted invoice. When this prompt is triggered the net dollar amount listed on the physical invoice needs to be changed by billing to match the auto-calculated net dollar amount total in EZ-Match to resolve the issue.

Issue: When booking my TV DARE order for a station I only see "Station/EDI" as the only transport method.

Answer:This systemic rule comes into play when an agency is physically located in the DMA they're booking an order in. In this scenario the DARE order must be booked direct-to-station (if the station is eligible for it). Rep/EDI is only available when the agency is not physically located in the DMA the DARE order is being booked in.

Issue: I'm unable to send my DARE order because of an error. The ERRNOT is 229. Please help!

Answer:The error is triggering because there are invalid end times on your buy. Any time period rotation that crosses the "3a-3a" b'cast day threshold (i.e. "5a-5a") needs to have new buylines broken out to separate the time period rotation (i.e. "5a-2:59a/3a-5a"). Also, some stations have their own b'cast day start times which typically begin at "6a". Once the times have been corrected you can resend the order to resolve your issue.

The General Data Protection Regulation (or GDPR) legislation was passed in the European Union (EU) in May 2016. It was passed with a two-year lead-in period and comes into full effect on 25 May 2018.

GDPR updates and replaces the European Data Protection directive of 1995 and the related Data Protection laws passed in individual EU territories. It is designed to reflect technological and social changes in the intervening period and strengthen the rights of individuals using social media, on-line financial services and so on, in the face of new techniques such as biometrics and profiling.

Click here to learn more about the GDPR and what Mediaocean has done to ensure compliance.

Mediaocean commits to processing all personal data that your organisation transfers to us solely in accordance with our clients' instructions and in line with the obligations for Processors detailed in Article 28 of the GDPR.

See acopy of our Data Processing Addendum describing how we meet those obligations.

The issue we were experiencing with OX and Prisma has been resolved.

Jan. 8, 20201:42 PM EST

The issue we experienced with Prisma has now been resolved.

January 2, 2020 5:25PM EST

Want to attend an instructor-led training session featuring hands-on exercises without having to leave your desk? Mediaocean is excited to announce a new Hands-on Learning program that allows you to combine the benefits of in-person training with the convenience of remote training.

See the Hands-on Learning video and check out our Hands-on Learning explainer.

Mediaocean offers the following Hands-on Learning sessions. Be sure to keep checking this page, as our offerings will continue to expand.

Sign up for all sessionshere!

Course

Description

Get the one-sheeter!

Prisma

Campaign Management

An overview of how to use Prisma for launching your campaigns with a focus on workflow, site navigation, creating media plans and working with the ad server.

New Buy Grid

Discover the new layout of the buy grid with our platform experts and learn about the new keyboard features. Learn how to do what you need with fewer clicks and faster editing

Optimization and Reconciliation

Discover how to use Prisma's optimization tools along with the reconciliation feature most efficiently.

Coming soon!

Optimization and Actualization

Learn how to use Prisma's optimization tools along with the actualization feature most efficiently.

Coming soon!

Lumina

Lumina Plan Entry

An overview of the Lumina’s ‘Plans’ module with a focus on site navigation, creating media plans and working with flights.

Importing and Exporting

An overview of the import and export functionality in Lumina. This session will focus on using Lumina's dynamic Export Wizard, importing large quantities of vendor details, mapping the import process, and tips and tricks for success while importing and exporting.

Approvals and Authorizations

An overview of the Approvals and Authorizations process in Lumina. This session will focus on the workflow of Approvals and Authorizations, how to send for approval, and how approvers apply feedback to media plans.

Holiday hours for US and CA Mediaocean systems in 2020 are outlined below.

To see support contacts, see the regional pages below:

US

Canada

UK & Ireland

APAC

Sell Side Holiday System Hours

Holiday

Date

New Year's Day

01/01/2020

MLK Day

01/20/2020

Presidents Day

02/17/2020

Apr 10 (early close)

04/10/2020

May 24 (early close)

05/22/2020

Memorial Day

05/25/2020

July 2 (early close)

07/02/2020

Independence Day

07/03/2020

Sep 4 (early close)

09/04/2020

Labor Day

09/07/2020

November 25 (early close)

11/25/2020

Thanksgiving Day

11/26/2020

Day after Thanksgiving

11/27/2020

Dec 23 (early close)

12/23/2020

Christmas Eve

12/24/2020

Christmas Day

12/25/2020

Dec 31 (early close)

12/31/2020

OX Holiday Schedule

Holiday

Date

Overnights

New Year's Day

Jan 1

No overnights

MLK Day

Jan 20

Normal schedule

Presidents Day

Feb 17

Normal schedule

Apr 10 (early close)

Apr 10

Normal schedule

May 24 (early close)

May 24

Normal schedule

Memorial Day

May 25

No overnights

July 2 (early close)

July 2

Normal schedule

Independence Day

July 3

No overnights

Sep 4 (early close)

Sep 4

Normal schedule

Labor Day

Sep 7

No overnights

November 25 (early close)

Nov 25

Normal schedule

Thanksgiving Day

Nov 26

No overnights

Day after Thanksgiving

Nov 27

No overnights

Dec 23 (early close)

Dec 23

Normal schedule

Christmas Eve

Dec 24

No overnights

Christmas Day

Dec 25

No overnights

New Year’s Eve

Dec 31

Normal schedule

DS Holiday System Hours

Date

Event

Office hours

Online hours

Retain print queues

Overnight report processing

Jan 1 (Wed)

New Year’s Day

Offices Closed

Normal system hours

Yes

Night of Jan 1

Jan 20 (Mon)

Martin Luther King Day (US)

US offices closed

Normal system hours

Yes

Night of Jan 20

Feb 17 (Mon)

President's Day (US)/Family Day (CA)

Offices closed

Normal system hours

Yes

Night of Feb 17

Apr 10 (Fri)

Good Friday (CA)

CA offices closed

US office hours 8:00am-2:00pm

Normal system hours

Yes

Night of Apr 10

May 15 (Fri)

Day before Victoria Day weekend (CA)

CA office hours 9:00am - 2:00pm

Normal system hours

Yes

Night of May 15

May 18 (Mon)

Victoria Day (CA)

CA offices closed

Normal system hours

Yes

Night of May 18

May 22 (Fri)

Day before Memorial Day weekend (US)

US office hours 8:00am - 2:00pm

Normal system hours

Yes

Night of May 22

May 25 (Mon)

Memorial Day (US)

US offices closed

Normal system hours

Yes

Night of May 25

Jun 30 (Tue)

Day before Canada Day (CA)

CA office hours 9:00am - 2:00pm

Normal system hours

Yes

Night of Jun 30

Jul 1 (Wed)

Canada Day (CA)

CA offices closed

Normal system hours

Yes

Night of Jul 1

Jul 2 (Thu)

Day before Independence Day (US)

US office hours 8:00am - 2:00pm

Normal system hours

Yes

Night of Jul 2

Jul 3 (Fri)

Independence Day (US)

US offices closed

Normal system hours

Yes

Night of Jul 3

Jul 31 (Fri)

Day before Civic Holiday (CA)

CA office hours 9:00am - 2:00pm

Normal system hours

Yes

Night of Jul 31

Aug 3 (Mon)

Civic Holiday (CA)

CA offices closed

Normal system hours

Yes

Night of Aug 3

Sep 4 (Fri)

Day before Labor Day (US and CA)

US office hours 8:00am - 2:00pm

CA office hours 9:00am-2:00pm

Normal system hours

Yes

Night of Aug 4

Sep 7 (Mon)

Labor Day (US and CA)

Offices closed

Normal system hours

Yes

Night of Sep 7

Oct 9 (Fri)

Day before Thanksgiving Day (CA)

CA office hours 9:00am - 2:00pm

Normal system hours

Yes

Night of Oct 9

Oct 12 (Mon)

Thanksgiving Day (CA)

CA offices closed

Normal system hours

Yes

Night of Oct 12

Nov 25 (Wed)

Day before Thanksgiving Day (US)

US office hours 8:00am - 2:00pm

Normal system hours

Yes

Night of Nov 25

Nov 26 (Thurs)

Thanksgiving Day (US)

US offices closed

Normal system hours

Yes

Night of Nov 26

Nov 27 (Fri)

Day after Thanksgiving Day (US)

US offices closed

Normal system hours

Yes

Night of Nov 27

Dec 23 (Wed)

Day before Christmas Eve (US)

US office hours 8:00am-2:00pm

Normal system hours

Yes

Night of Dec 23

Dec 24 (Thu)

Christmas Eve (US)

US offices closed

System closes at 6pm

Yes

Night of Dec 26

Dec 24 (Thu)

Christmas Eve (CA)

CA office hours 9:00am-2:00pm

System closes at 6pm

Yes

Night of Dec 26

Dec 25 (Fri)

Christmas Day

Offices closed

System not available

N/A

N/A

Dec 28 (Mon)

Boxing Day (CA)

CA offices closed

Normal system hours

Yes

Night of Dec 28

Dec 31 (Thu)

New Year’s Eve

US office hours 8:00am -2:00pm

CA office hours 9:00am-2:00pm

Normal system hours

Yes

Night of Dec 31

Mediaocean University Course Catalog (US)

For training prices and discounted training packages, click here.

Check the tables below to find the hours required for each course.

Prisma

Lumina Plan Management

TView

Spectra OX

Spot

National

Print

Finance

Production

Digital

DR

Spectra DS

Spot

National

Print

Rep

Traffic

Corporate Accounting

Client Accounting

Production

Aura

BrandOcean

Spectra AV

AV Broadcast & AV Network

AV Mocha Confirmation Pay - AdClock - Central Data Base - Financials

Print

Production

Class

Role

Total time (hrs)

Prisma

Digital 101

Buyers & Planners

1.5

Prisma Campaign Management 1

Buyers & Planners

2.5

Prisma Campaign Management 2

Buyers & Planners

2.5

Prisma Campaign Management Search Order

Buyers & Planners

2

Return to top

Class

Role

Total time (hrs)

Lumina Plan Management

Lumina Plan Management (1) Introduction

Any

1.5

Lumina Plan Management (2) Working with Media Plans

Media Planners

1.5

Return to top

Class

Role

Total time (hrs)

TView

Overview of TView

Media Planners

1.5

Return to top

Class

Role

Total time (hrs)

Spectra OX Spot

Local Broadcast and Ratings 101

Researchers, Planners, Buyers & Traffickers

1

Estimates and Goals

Planners

2

TV and Radio Research

Planners, Buyers & Supervisors

1.5

Prebuy

Buyers

3

Buy Maintenance

Buyers

2

Order Management

Buyers

1.5

Discrepancy Resolution

Buyers

2

Designing and Requesting Reports

Planners, Buyers, Supervisors

2

Posting Local Broadcast

Buyers and Supervisors

2

Traffic

Traffickers

2.5

Return to top

Class

Role

Total time (hrs)

Spectra OX National

National Broadcast 101

Researchers, Planners, Buyers & Traffickers

1

Research and Program Inventory

Researchers

2

Prebuy

Buyers

2

Buy Maintenance

Buyers

2

Deal Exchange

Buyers

1

Goals and Allocations

Buyers

2

Discrepancy Resolution

Buyers

2

Posting National Broadcast

Buyers and Supervisors

1

Designing and Requesting Reports

Planners, Buyers & Supervisors

2

Traffic

Traffic, Buyers, Planners, and Finance

2

Return to top

Class

Role

Total time (hrs)

Spectra OX Print

Print Buy Maintenance

Buyers

3

Contract Maintenance

Buyers

1.5

Discrepancy Resolution

Buyers

1

Reporting

Buyers and Supervisors

2

Return to top

Class

Role

Total time (hrs)

Spectra OX Finance

Billing

Billers

2.5

Paying

Payers

3

Accounts Receivable

Accounts Receivable

2.5

Accounts Payable

Accounts Payable

2.5

Cross-System Financial Reporting

Billers, Payers

2.5

Return to top

Class

Role

Total time (hrs)

Spectra OX Production

Account Services

Accounts

1.5

Traffic / Production

Accounts

3

Return to top

Class

Role

Total time (hrs)

Spectra OX Digital

Digital Buying

Buyers

2

Pending Revisions / RFI / Cost Audit

Buyers

2

Financial Inquiry / Reporting

Buyers

1

Return to top

Class

Role

Total time (hrs)

Spectra OX DR

Spot Feed and Response Feed Imports

Agency dependent

3

Direct Manager

Buyers, Accounts, Managers

2

Research and Reporting

Buyers

3

Broadcast Traffic: Spot Traffic for Direct Response

DR Traffic

2.5

Broadcast Traffic: Network Traffic for Direct Response (add on to Spot Traffic)

DR Traffic

1.5

Return to top

Class

Role

Total time (hrs)

Spectra DS Spot

Local Broadcast and Ratings 101

Researchers, Planners, Buyers & Traffickers

1

Estimates and Goals

Planners and Buyers

2

Spot Authorization Tracking

Planners and Supervisors

2.5

Local Demo Analyzer

Planners, Buyers & Supervisors

1

Spot Buy Toolkit TV Prebuy

Buyers

2.5

Spot Buy Toolkit Radio Prebuy

Buyers

2.5

Tracking Authorizations in Spot Buy Toolkit

Buyers

1

Spot Buy Toolkit Buy and Order Management

Buyers

2.5

Spot Buy Toolkit Makegoods & Revisions

Buyers

2.5

Designing and Requesting Reports

Planners, Buyers & Supervisors

2.5

Spot Invoice Toolkit - Resolving Discrepancies

Buyers

2.5

Posting Local Broadcast

Buyers & Supervisors

1.5

Return to top

Class

Role

Total time (hrs)

Spectra DS National

National Broadcast and Ratings 101

Researchers, Planners, Buyers and Traffickers

1

National Demo Estimator

Researchers, Planners, and Buyers

Research Writer

Researchers, Planners, Buyers and Supervisors

1

Estimates and Goals

Planners

1

National Prebuy

Buyers

1

Electronic Cable Orders

Buyers

1.5

Designing and Requesting Reports

Planners, Buyers & Supervisors

2

Allocating and Brand Ownership

Buyers

2

National Invoice Toolkit

Buyers

2

Posting Broadcast Schedules

Buyers and Supervisors

1.5

Network Buying

Buyers

2

Return to top

Class

Role

Total time (hrs)

Spectra DS Print

Buying Print

Buyers

2.5

Managing Enhanced Insertion Orders

Buyers

2

Resolving Discrepancies

Buyers

1

Designing and Requesting Reports

Buyers and Supervisors

2

Return to top

Class

Role

Total time (hrs)

Spectra DS Rep

Proposer

Reps

1

Local Demo Analyzer

Reps

1

Station Toolkit

Stations

1

DARE

Reps

1

Manual Orders

Reps

1

Return to top

Class

Role

Total time (hrs)

Spectra DS Traffic

Local Broadcast and Ratings 101

Trafficker

1

Spot Traffic

Trafficker

2.5

National Broadcast and Ratings 101

Trafficker

1

National Traffic

Trafficker

2.5

Return to top

Class

Role

Total time (hrs)

Spectra DS Corporate Accounting

Financial Foundations

All

2.5

Entering Batch Transactions

All

3

Input - Entering type 10 transactions

All

1.5

Cash Appliation

All

2.5

Financial Information Systems (FIS)

All

1

Reviewing Financial Toolkit record structure

All

2.5

Designing and Requesting Financial Toolkit Scribe reports

All

2

WebSeries Check Printing

All

1

Vendor Payables (Check Disbursement)

All

2

Accent - Requestable Reports

All

1

Accent - Scheduled Reports

All

1

Return to top

Class

Role

Total time (hrs)

Spectra DS Client Accounting

Client Accounting Overview

Billers / Payers

1.5

Introduction to Mediaocean records

Billers / Payers

2.5

Generating Client Invoices in Spot, National and Print Toolkit

Billers

2.5

Managing Electronic Vendor Invoices in National and Spot Toolkit

Payers

1.5

Managing Print Invoices in Print Buy Toolkit

Payers

2.5

Requesting Spot, National and Print Toolkit Writer reports

Billers / Payers

1.5

Financial Information System (FIS)

Billers/Payers/Accounts Receivable/Accounts Payable

1.5

Scribe reporting in Financial Toolkit

Billers/Payers/Accounts Receivable/Accounts Payable

2

Cash Application

Accounts Receivable

2.5

Vendor Disbursements in Financial Toolkit

Accounts Payable

2

Return to top

Class

Role

Total time (hrs)

Spectra DS Production

Tempo Time Entry

All Accounting

1

Financial Foundations

All Accounting

2.5

Entering Batch Transactions

All Accounting

3

Input - Entering type 10 transactions

All Accounting

1.5

Production - Client Group billing

All Accounting

2.5

Production - Client billing

All Accounting

2.5

Recalling and requesting Scribe reports

All Accounting

2

Designing and requesting Scribe reports

All Accounting

2

Financial Information Systems

All Accounting

1

Vendor disbursements

All Accounting

2

Return to top

Class

Role

Total time (hrs)

Aura

Aura Time

All

1

Aura Mobile Time

All

1

Aura Approve Mobile

All

1

Aura Jobs

All

1

Aura Estimates

All

1

Aura Orders

All

1

Return to top

Class

Role

Time

BrandOcean

Entering and Maintaining Timesheets

All

1

Creating and Maintaining Jobs in Jobs Dashboard

All

1

Entering and Maintaining Estimates

All

1.5

Creating and Maintaining Production and Expense Orders

All

1.5

Creating and Maintaining Expense Reports

All

1

Return to top

Class

Role

Total time (hrs)

SpectraAV Broadcast & AV Network

Network Buying

Buyers

2

NetworkGoals

Planners

2

NetworkResearch

Planners, Buyers & Supervisors

2

Network Traffic

Traffic

2

Spot Estimates and Goals

Planners

2

Spot Planning and Buying

Planners and Buyers

3

Spot Traffic

Buyers

2

Return to top

Class

Role

Total time (hrs)

AV Mocha Confirmation Pay - AdClock - Central Data Base - Financials

AV AdClock

All

2

AV Mocha Confirmation

All

2

Spectra AV Central Database

All

2

Spectra AV Finanacials

All

2

Return to top

Class

Role

Total time (hrs)

AVPrint

AV Print Media Accounting - Billing

Accounts Receivables

2

AV Print Media Accounting -Paying

Accounts Payables

2

AV Print

Accounts Receivables & Payables

3

Return to top

Class

Role

Total time (hrs)

AVProduction

Account Services

All

2

AdExpense

All

2

Client Billing

All

2

Time accounting - needs assessment

All

2

Workflow - needs assessment

All

2

Return to top

Auto-creation of user account

PFS account creation triggered by order or revision submission. As part of their standard workflow, your agencies can now initiate the creation of a Prisma for Sellers new user account for any representative in your organization who doesn’t currently have one, by sending them an order or revision by email from Prisma for Buyers.

The following requirements must be met:

The order or revision is for digital media.

The domain in the seller user’s email address must already be registered with Prisma for Sellers.

The seller user’s email has no Prisma for Sellers account already associated with it.

The process for this is:

The agency sends a digital order or revision from Prisma to a representative in your organization whose email isn’t already registered with a Prisma for Sellers user account.

An email with a link to the order or revision is automatically sent to the seller representative's email used above.

The email recipient clicks the link. Prisma for Sellers is launched and they’re directed to enter the details required to activate their user account.

The details are completed and validated.

If the details are valid, a standard user account is created and the user is directed to sign in with their newly created account. They can now view and respond to the order or revision.

The new account remains active and is not disabled once the order or revision is processed. New user accounts created in this way can be managed by your administrators.

If there are any issues preventing the account creation, the user is told what they are and they're directed to contact Mediaocean Support for resolution.

Catalog module now available to selected users

Configure users to access products and media properties. Your administrators can now give selected users access to your product catalog. Depending on the user’s permissions, this enables them to create and maintain your products and configure your media property settings.

Your media properties are individual groups of settings that can include controls like, asset availability, permitted values, defaults, and rules that can help with creating line items. A single media property can be associated with a product so that it inherits the settings, or it can be applied directly to a line item.

Having access to products and media properties will help streamline your workflow as applying a product or set of media properties to a proposal or order line item automatically implements the associated settings on the line (they can be overridden), reducing the amount of manual data entry required.

Improved classification with new buy categories

Additional buy categories. To improve the accuracy of the classification for buys, the following new Digital buy categories for Display, Search, and Audio submedia (buy types) are now available:

Display: Email, Influencer, Roadblock

Search: Keyword audio, Keyword display, Keyword video

Audio: Voice activated

Resolved issues

Inbox search on order ID now retrieves child lines. Previously, searching the Inbox solely on Order ID only returned the latest version of the most recent acted order. For cross media orders this meant that the search didn’t retrieve the other media order nor the associated child lines.The search now returns all lines associated with the order ID for all media, including the child lines of each order.

User account creation email distribution list issue. The Prisma for Sellers Support email address was included in the distribution list for the email sent to administrators as part of the account creation process initiated on the Prisma for Sellers sign in page. This resulted in the unnecessary creation of a Support ticket if the administrator used the Reply All email option. To prevent this, the Prisma for Sellers return email address has been changed and no longer accepts replies.

Known issues

See the Known issues page for any existing issues.

More precise categorization of your buys

More new buy categories. Categorization of your buys continues to improve with the addition of new categories for the following buy types (submedia):

Digital Display:

Custom content

Responsive

Digital Fee:

Platform fee

Digital Video

Custom content

Live streaming

Mid-roll

Post-roll

Notify buyers of order revisions awaiting approval

Order revision initiates notification email. Previously, your buyers didn’t receive a notification email when a new order revision was delivered to their Inbox, possibly delaying their response. Now when you submit an order revision the buyer receives a notification email with a direct link to the revision, increasing the likelihood of a fast response.

Tighter control of your order workflow

Respond to orders before exporting details to Excel. The export of order details is now available only for orders that you’ve responded to, helping to ensure that you remember to submit your response.

If you click the Export button for an order you haven't yet responded to, you're now taken to the response view to review the details and submit your response, after which you can export the details.

Reducing the number of unresolved revisions benefits areas of the system such as Reporting where it results in improved accuracy.

Known issues

See the Known issues page for any existing issues.

The following is a known issue for the current release of Prisma for Sellers Basic (last updated May 15, 2019):

IE issue with proposal line item messaging.If you send a line item message on a proposal or proposal revision using Internet Explorer, the Proposals page freezes. As a workaround until this issue is resolved, refresh the page or use a different browser.

Responding to orders and revisions made easier

No longer miss out on submitting your response. Now when you click to view the order PDF for digital orders or revisions that you haven't responded to, you are temporarily diverted to the order response page to submit your response before returning to your original workflow. This affects PDF access from the Inbox Documents column and the Comments section of the order details page.

As well as making it quicker and easier to register your response, this prevents your orders and revisions from being left in an unresolved state which helps maintain the accuracy of the order data.

Improved RFP workflow

RFP ID provided in your email alert. To assist you with your RFP workflow, the notification email you receive to alert you about a new RFP now contains the unique ID for the RFP.

This makes it quicker and easier to locate it in your Inbox or items list as you can now search on the ID, and for integration partners it helps with your proposal mapping process.

More precise categorization for your buys

New buy categories.To help you classify your buys more effectively, the following new buy categories are now supported for Display, Video, Audio, and Fee submedia (buy types):

Display: Content

Video: Banner, Display companion

Audio: Banner, Display companion, Video companion, In script, Cross channel, and Sponsorship

Fee: Labor

Known issues

See the Known issues page.

Programmatic packages extended to proposals

Send proposals and revisions with programmatic packages to your Prisma buyers. Your proposal workflow for digital now fully supports programmatic packages, enabling you to create, revise, and send a proposal with programmatic packages to Prisma with programmatic and creative lines fully supported.

All the standard grid facilities like copy and paste, import/export, and click and drag are available, making working with programmatic packages easy.

Communicating with your buyers about programmatic packages is simple with proposal line item messaging available at package and line level.

For further details, see the Sales help.

Create mobile buy placements

New mobile buy type for proposals and orders. Where you were previously limited to assigning a buy type (submedia) of Display with a buy category (inventory type) of Mobile to create mobile placements, you can now directly assign a buy type of Mobile and then select a related mobile buy category from the list of available categories.

The new buy type can be used for placements, packages, and programmatic lines, meaning that you can use it effectively throughout your workflow and increase the accuracy of your mobile categorization.

Known issues

For existing issues, see the Known issues page.

Launching PFS in Ireland

Set your account’s country as Ireland. With the launch of Prisma for Sellers in Ireland, when you request a new account from the sign in page, once you’ve completed the initial user request details you can now select Ireland as your country in the New Prisma for Sellers supplier request dialog.

Improved classification for your buys

New buy categories. To help you group your buys more effectively, the following new buy categories are now supported for Audio, Social, and Fee submedia (buy types):

Audio: Podcast and Audio Everywhere

Social: Research and Influencer

Fee: Content, Licensing, and Cobranding

Resolved issues

Incorrect Advertiser/Client details for orders. Where orders with an advertiser assigned were showing the incorrect client on the Inbox, new orders now show the advertiser that matches the client in the order PDF.

Prisma campaignchanges not applied in PFS.Previously, once the initial campaign header details were sent from Prisma, any subsequent updates to the details in Prisma weren't applied in Prisma for Sellers. This caused issues when details like flight dates and campaign names were subsequently modified in Prisma as buyers and sellers had different data.

Now when an order is sent it triggers a refresh of the following campaign header details, ensuring that they match the current Prisma details:

Name

Start date

End date

Currency

Advertiser name

Update blended rate.You can no longer update the blended rate for an order using copy and paste as these values should be display-only.

Zero unit placements for proposals and orders. Previously you could enter a cost and rate for a placement that resulted in a calculated unit value of zero after rounding. With no checks to stop the placement being sent to Prisma this caused issues with financials.

Now these placements are rejected when sent to Prisma and you're told to update the details so that the placement doesn't have zero units.

Known issues

For existing issues, see the Known issues page.

Improved handling of zero unit placements

Error identified earlier for proposals and orders.Zero unit placement errors for orders and proposals were previously only reported when the details were sent to Prisma. These errors are now identified in Prisma for Sellers through the grid validation and file import, preventing you from sending invalid details to Prisma. A message is displayed and you’re prevented from sending the details until all zero unit placements are resolved.

Resolved issues

Changes to an order’s totals cost caused incorrect month data for Flat and Free placements. Changes to the total units or cost for a placement with a Flat or Free cost method no longer results in the incorrect auto-update of the placement’s monthly rate and cost to show the total rate and cost.

Import of placement ID prevented for new placements. When creating a proposal by importing details from a CSV file, the placement ID is no longer imported as it’s a display only field that you shouldn’t be able to populate.

Known issues

For existing issues, see the Known issues page.

The Mediaocean Support site has been redesigned to consolidate learning and support content in one streamlined view. For information on the new site, click the links below.

Registering with the Mediaocean Support site

Using the new Mediaocean Support site

Accessing learning content

Utilizing learning content on the new Mediaocean Support site (video)

The performance issue we were experiencing with Prisma and Aura has now been resolved.

October 2, 2019 1:16PM EST

We are currently experiencing technical issues with the Rep system on Spectra DS. We are aware of the problem and are working as quickly as possible to resolve it.

http://mediaocean.com/support

You can subscribe to this section to receive updates on system and product notifications.

11:28am EST September 16th 2019

lc

Topic

Points Covered

File

Administration

Admin Module Overview

Intro Series

Proposals Inbox

Order Revisions

PFSE

Performance Management

Home Tab

Proposals

RFP's

Approvals

Sales

Reporting

Programmatic buys using the RFP Template

Importing and Exporting Programmatic Buys

The connection issue we were experiencing with Lumina has been resolved.

Aug 29, 2019 1:41pm EST

Click on a platform below to see the FAQs for each platform

AV - CENTRAL DATABASE

AV - BROADCAST

AV - NETWORK

AV - PRINT

AV - TECHNICAL

Click on a platform below to see the FAQs for each platform

OX - SPOT PREBUY

OX - SPOT OTHER

OX - DIRECT RESPONSE

OX - TRAFFIC

OX - PRINT

OX - FINANCE

OX - CROSS-SYSTEM

OX - DIGITAL

Click on a platform below to see the FAQs for each platform

DS - SPOT

DS - PRINT

DS - CLIENT ACCOUNTING

DS - PRODUCTION/CORPORATE ACCOUNTING

DS - NATIONAL

DS - TRAFFIC

Click on a platform below to see release notes

DS - GENERAL

DS - SPOT

DS - PRINT

DS - CLIENT ACCOUNTING

DS - PRODUCTION/CORPORATE ACCOUNTING

DS - NATIONAL

D S - TRAFFIC

DS - REP

Due to internal connectivity issues, support is limited. For best response, please reach out to the appropriate support team via email and a specialist will respond as soon as available.

Connectivity to the Mediaocean platforms are not affected.

08/20/2019 9:40 AM

We are aware ofa potential issue with the newest updates provided by Microsoft for their Windows OS platforms and our Spectra DS Applications.

After investigating the issue we have identified the updates that were released that could potentially cause an issue, see articles to the Microsoft pages detailing the update and KB numbers:

CVE-2019-1181

CVE-2019-1182

If you have recently applied these updates and are experiencing issues with our Spectra DS applications we recommend removing the updates and waiting for Microsoft to provide an update to the issue caused by the new patches in future revisions.

If you have yet to apply these updates please do so with caution as we have identified a potential issue with our applications. If you wish to proceed with the update we recommend testing the update in a small controlled environment to see how it interacts with our applications.

August 16th 2019

12:30 PM EST

The issues that some users were having logging into Prisma should now be resolved.

August 13th 1:07 pm EST

Question: Why is the Improve Effective Reach option grayed out when I attempt to optimize a plan?

Answer: If the Improve Effective Reach optimization option is grayed out, you will need to alter the Effective Reach settings for the plansheet. See the below table for a break down on which Effective Reach settings allow the Improve Effective Reach optimization.

To change the Effective Reach settings, click on the Settings tab at the bottom of the plansheet. In the top right section, you are able to adjust the Effective Reach.

Question: How do I test my connection to TView?

Answer: You are able to test your connection by going to Help > Get Info > Connection Tests. There is a Test your Connection button. Once you test your connection, a summary will appear. Ideally all connections should set to True.

If you are unable to access SQL, you likely need to adjust your firewall setting or connect to the internet.

If the connection fails to write the INI, there is an issue with write permissions on that file, or the directory.

You will need to contact your TView and IT Administrators to give required permissions or change firewall settings for proper connection to TView.

Question: Which cost is represented in the Plansheet in TView?

Answer: The Cost is Net Cost because this does not include Agency Commission.

Mediaocean University has incorporated feedback from its users has now launched the next version of the Learning Center !

The new version of the Learning Center is more

Responsive: it has been optimized for speed in all browsers

Intuitive: content is presented using the same product tiles used in Mediaocean Support, giving you two-click access to learning collateral from the Learning Center home page

Flexible: you can assemble content across modules or media into a single playlist, which was not previously available, and easily remove videos you have selected from your playlist

Convenient: you can see the training calendar within the same view as the learning collateral thanks to a new navigation bar, and the calendar shows sessions only for the product or platform you choose

Comprehensive: you can access release notes and FAQs directly from the Learning Center

Although we have made many improvements, we prioritized convenience in the transition, which means that

The URL and your login remain the same

Direct links to quick cards or videos that you might have bookmarked will still work

Any custom video eLearning playlist you created before July 30 will work in the new Learning Center for up to sixty days from the date you created the playlist

To aid in the transition, we have created a quick video that you can view here and a quick reference card you can see here.

Still like the previous version? If so, we have a Switch to Classic link at the top of the new Learning Center to ease the transition to the new interface.

We’d love to hear your feedback! We’ve included a feedback link in the Learning Center that will create an email addressed to Mediaocean University.

Please let us know what you think.

Topic

Points Covered

File

Aura Expenses

Aura Expenses Basics

Aura Time

Setup and Planning Guide

Aura Time

Aura Time Mobile

Aura Timeoff

Aura Timeoff

Aura Estimates

Aura Estimates

Aura Orders

Aura Orders

Aura Jobs

Aura Jobs

Aura Dashboard

Aura Basics

Logging in and resetting password

Aura Reporting

Aura Reporting

We are currently experiencing technical issues with Prisma, including slowness and errors. We are aware of the problems and are working as quickly as possible to resolve them.

Updated:

July 19th 0750 EST

We are currently experiencing technical issues withPrisma/Radia/Aura/Lumina. We are aware of the problem and are working as quickly as possible to resolve it.

Last Updated:

10:13 EST July 15th 2019

We have resolved the issue regarding technical issues with Prisma and Radia.

For more information and status updates, please visit Mediaocean Support at:

http://mediaocean.com/support

June 20, 2019 10:25am

We have resolved technical issues with Archive, services will run as expected.

You can subscribe to this section to receive updates on system and product notifications.

12:25 EST 28th of May 2019

We have resolved technical issues with our DARE applications.

For more information and status updates, please visit Mediaocean Support at:

http://mediaocean.com/support

May 23, 2019 11:00 AM EDT

Please refer to the checklist below if you are experience connectivity, performance, or potential system down symptoms.

Which URL are you using to access Lumina Plan Management?

Which browser are you using?

If you switch browsers, are you still receiving an error?

Is this error happening to multiple users? If yes, who are the other users?

What is your internet connection strength?

Did you send a full screenshot of the error message?

What is the specific date and time the error occurred?

What are the exact steps you took prior to receiving the error?

Answers to the questions above can be provided to the Mediaocean Support team for further troubleshooting.

Due to an issue with our provider, phone support is not currently available.

Please e-mail the appropriate team based on the platform you are using.

For more information please go to https://support-na.mediaocean.com/hc/en-us