MoneyLion FAQs

Yes, credit building is a commitment and therefore requires a program. With Credit Builder Plus, you get the tools to help you be successful, and the program only costs $19.99 per month. Youll also be responsible for your loan payments.

You can recoup some or all of that amount by earning a Lions Share payout of up to $19.99 a month. To get a full $19.99 Lions Share payout, simply log into the app every day and make 20 or more transactions of at least $10 with your MoneyLion Visa Debit Card for the calendar month. Smaller payouts will also be awarded for fewer logins and less usage of the MoneyLion Visa Debit Card. You can learn more about the Lions Share Loyalty Program here.

There are no loan origination or early-payoff fees for the Credit Builder Plus loan.

Anyone can refer their friends to join Credit Builder Plus through our mobile app. You can access Referrals from the Profile menu. There youll find your unique invite link that you can send to your friends via email, text, or social media right from your phone.

If you're a Credit Builder Plus member, both you and your friend will earn a $10 referral bonus into your investment accounts when your friend joins Credit Builder Plus.

General Customer Support

Update Payment Dates (Loan & Membership)

Update Payment Method

Defer a Loan Payment

Modify My Membership

Make a change to my account

Dispute a Transaction

Our loans are funded within two business days after the approval of your Credit Builder Plus loan application if you are not using Turbo or if Turbo is not an option. If you are able to choose Turbo delivery, the funding is within minutes.

Holidays:

We will continue to perform work on loan processing during the holidays; however, funding may be delayed. If your loan is approved after 1:30 p.m. ET the day prior to or the day of a federal holiday, you will typically receive your funds within two business days.

2019 Federal Holiday Calendar

Date

Holiday

Monday, January 1

New Year's Day

Monday, January 21

Martin Luther King Jr. Day

Monday, May 27

Memorial Day

Thursday, July 4

Independence day

Monday, September 2

Labor Day

Monday, October 14

Columbus Day

Monday, November 11

Veterans Day

Thursday, November 28

Thanksgiving Day

Wednesday, December 25

Christmas Day

How can I add or update my phone number on my user profile?

To do so, click on your profile picture in the top left from almost anywhere in the app. Then select Personal Information from the Main Menu, and click on the arrow next to your phone number and follow the instructions to add/update your phone number.

I own an international mobile phone number. Can this be used?

Currently, only US phone numbers are accepted at MoneyLion.

Why am I not able to update my new phone number at my Personal Information page?

Because your phone number is newly added or you have recently made changes to it, we are unable to update this due to security reasons. Please try again later.

Why is my phone number not valid?

Our current validation process is indicating that the number you have entered is not a valid mobile number. Please note, we currently do not accept landline or VoIP numbers due to security reasons. If you do have a mobile phone number, please check to see that you entered it correctly.

Whycan'tmy current mobile number be added to my profile?

If you entered your number correctly but are unable to add it to your profile, it could be that your number is not a valid mobile number, you have not completed the one-time code verification, or this number is associated to malicious activity.

If you made your payment a few days ago and it's still showing as pending, it's likely because you made the payment with a bank account (vs. a debit card).

It can take up to 5 full business days for a bank payment to fully clear for your loan or membership. Note that Federal holidays are not considered business days.

Debit card payments can post as soon as the same business day. (Note: Debit card payments are not available for automatic membership payments at this time.)

If you followed the steps for canceling explained here but were unable to cancel, then it's likely because you have an active loan with us that is not yet paid off. In order for you to cancel your membership, all your MoneyLion loans must be paid in full. To pay them, please head over to the Loans tab of the MoneyLion app in order to pay off any active loans or Instacash balance. Once your loan payments have settled, then you can proceed with cancellation.

Instacash is an amazing feature that allows you to get 0% APR cash advances whenever you need to top off your account in a hurry. There's no credit check required to access Instacash.

To access Instacash, you can become an Instacash member for $9.99/monthor a Credit Builder Plus member for $19.99/month to automatically access up to $50 in Instacash advances on a recurring basis. Alternatively, you can unlock Instacash up to $250 by setting up recurring direct deposits into a MoneyLion Checking account. Click here for how to set up direct deposit.

Once you unlock Instacash, you can top off your account instantly, even if its 5 a.m. on a Sunday, in the MoneyLion app.How to use Instacash:

Open the app, go to the Finances tab.

Tap the Instacash button at the top.

Then select the amount you want, and it'll be immediately deposited into your MoneyLion Checking account!

When you use Instacash, the amount you borrowed is automatically deducted from your account on your next deposit -- with no interest. You can continue using Instacash every pay period. Note: You can learn more aboutmanual repayments here, and more about automatic repayments here.

When you take an Instacash advance, you're presented with options to help meet your needs, and your choices may affect your outstanding balance amount:

First, you can choose the amount of your advance.

Second, you can choose Turbo delivery to get your money in seconds, or regular delivery for additional cost to get your money in 2-5 business days.

Third, you can choose to leave an optional tip to help us cover the costs of keeping Instacash running smoothly and interest-free for all MoneyLion members.

So while you'll never owe any interest on your advance, your outstanding balance may include a delivery fee and tip (depending on what you chose). Here are two examples:

If you requested $50 in Instacash with regular delivery and left a $5 tip (much appreciated!), your Instacash repayment on the due date will be $55.

If you requested $40 in Instacash with Turbo delivery to your MoneyLion Checking account for $3.99 and left a $3 tip (thank you!), your Instacash repayment on the due date will be $46.99.

We strive to help our members of all credit types get access to credit at low or no interest, and 0% APR Instacash is a key part of that mission. To help us cover costs, keep our interest rate at zero, and make the service accessible to as many deserving members as possible, we offer turbo delivery at a small cost and optional tipping.

If you selected "Turbo" for your loan funds but did not receive them within 30 minutes, you can contact your bank to see if they have a pending transaction on your account. It's likely that the issue is on their end, as MoneyLion send the funds to your card immediately when you select Turbo.

Please note that Turbo supports most Visa and MasterCard debit cards. We do not support funding to gift cards, employer-sponsored pay-cards, and other non-re-loadable cards.

If you would like to pay off your loan and immediately re-borrow again, the best way is to pay off your existing loan with a debit card. (NOTE: if you pay off your loan with your checking account, it will take 3-5 business days to process)

You can pay off your loan using your debit card by completing the follow steps:

Go to the loans tab, select your current loan, then select Pay off in Full."

Select the debit card you would like to use and click Submit Payment. Or, if you havent yet added the debit card to your wallet, please click Add a Payment Method, add your card there, and click Submit Payment.

This should only take a few minutes to process, and then you can take out another loan if you would like.

SOME IMPORTANT NOTES:

If you have a loan payment In Process, please wait until that payment has been completed before attempting to pay in full. Please see below for an example of a loan payment in process:

While there is no penalty for early repayment, to help ensure the security of your account, you may not request a new Plus loan within 7 days of receiving your previous Plus loan.

If you are still experiencing issues, please delete your debit card from your wallet and re-enter your information in order to complete the request.

If you would like to modify or cancel your membership, you can do so right from the MoneyLion mobile app. Simply click on your profile picture (top left of any screen) to open the main menu, and then tap Membership. From there, go to the Manage My Membership page, where you can initiate:

cancelling your membership,

updating your payment method, and/or

updating your payment date.

If youre thinking about canceling your membership and losing access to 0% APR advances and 5.99% APR credit builder loans, please note that you must pay off any active MoneyLion loans first. If you decide to say goodbye (wed miss you), you can cancel instantly right from the app or you can initiate a membership modification from this form, which will take up to 72 hours to process.

To protect the security of our members, we do not allow changes to the Social Security number (SSN) on member accounts after registration.

If you'd like to update your payment method, please fill out the following form: Update Payment Method.

You can use this form to update the payment account from which your loan or membership payments are taken. You can also use it to change the account where your investment account withdrawals are deposited.

Note: Updating your payment method can take up to 48 business hours to be completed.

How do I access my personal information on the mobile app? If you need to view or update your personal information, go to the Main Menu by tapping your profile picture at the top left of the Home tab. Once in the Main Menu, select Personal information.

How do I add or update my phone number?

How can I update my email address?

How can I update my address?

How can I update my SSN?

You can find the link to the transaction dispute form on any FAQ page that references filing a dispute - including this one!

Click here to access the transaction dispute form

Please read through the FAQ on disputing a transaction before taking this step.

You can easily withdraw funds from your investment account using the "transfers" button on your Finances screen or in your Investment account. Once you do this select your Investment account in the "From" field and select the account you would like to send the funds to in the "To" field.

Please see the video below:

Follow these steps to easily add a bank account to your MoneyLion Wallet:

Go to the Main Menu by clicking on your profile picture on the top left of your home screen in the MoneyLion app.

Once in the Main Menu, select Wallet from the menu.

Once you are in your Wallet, click on "Add a payment method". You will see your payment method options pop up at the bottom the screen.

Click on "Bank account" from the options.

Next, select your Bank from the ones listed or search for your Bank.

Once you select your Bank, we will prompt you to enter your bank information and possible one-time PIN if your bank supports it.

If we successfully connect with your bank and confirm your account info, we will add the eligible payment method to your MoneyLion Wallet.

Note: If you receive a message that we're unable to connect with your bank, even when your information is accurate, it's possible that your bank is having connectivity or network issues. Please wait 10-15 minutes to let the issue resolve before you try again. If you are still having issues after waiting and trying again, please contact customer support.

You can get Turbo delivery of your loan funds with most Visa and MasterCard debit cards. We do not support Turbo funding to gift cards, employer-sponsored pay-cards, and other non-re-loadable cards.

After you set up direct deposit, you'll gain access to Instacash as soon as we can confirm that you have recurring direct deposits into your MoneyLion Checking account. It typically takes three recurring paycheck deposits before you can use Instacash; however, we may be able to unlock Instacash after your second recurring paycheck in some cases.

Here's how it typically works:

Check that your first direct deposit is received into your MoneyLion Checking account. This means you're on your way to using Instacash!

Make sure that your first direct deposit is followed by two more paycheck deposits of similar amounts on a recurring basis (timing will be based on your weekly, bi-weekly, or monthly pay schedule).

Enjoy Instacash advances at 0% APR!

If you have received three recurring paychecks into your MoneyLion Checking account but still have not unlocked Instacash, please use help.moneylion.com to submit a help request, so we can make sure your paychecks are getting detected.

Making a large payment or additional payment on a loan will not automatically reduce your monthly payment. If you make a large or additional payment, the entirety of the amount paid will go to reduce your principal. The interest is pre-computed and does not change with additional payments. However, to save money on interest, you are welcome to payoff the loan amount early by doing so on your dashboard or by calling customer support at 1-701-566-6560.

We can help! If you need to defer a loan payment, please submit this form 2 business days before your payment is due:

Defer A Payment

Yes! Download the Ingo app here to make check deposits into your checking account - right from your phone!

Remembering your password isn't always easy - we're here to help you reset your password by following the steps below.

1. Visit the Reset Password link

2. Enter your account email

3. Follow the instructions sent to your email

Tip:Set a password that's at least 8 characters long, includes a number and a special character.

Loan locking occurs during the first 30 days of your MoneyLion Plus membership if you do not pass our bank verification process and need to wait before accessing the Plus loan feature.

If you are loan locked, you will gain access to the Plus loan after making on-time membership payments and investment account contributions for the first 30 days.

Please note that Shake 'N Bank is currently only available to a select group of beta testers.

Shake N Bank is fun part of our rewards program that lets you shake your phone to win cash every time you make an eligible purchase with your MoneyLion Visa Debit Card

The amount of your reward will be a surprise each time and you could win up to the entire amount of your purchase (up to a $120 maximum for each purchase)! Your reward gets deposited into your MoneyLion Investment Account.

Any MoneyLion Visa Debit Card purchase of $10.00 or higher is eligible for a Shake N Bank reward. When your eligible purchase settles (meaning its no longer a pending transaction), youll get a push notification telling you its time to Shake N Bank for a cash reward. Youll then have 7 days to open the app and shake for your reward.

You must have an active MoneyLion Investment account in good standing to participate in Shake 'N' Bank rewards, and it may take 5 business days for your reward to settle in your investment account.

The more you use your MoneyLion Visa Debit Card, the more times youll be able to shake your phone for cash rewards! With rewards like this, why use any other debit card? Nope, wecan'tthink of a reason either.

MoneyLion uses Transport Layer Security (TLS) technology to encrypt your personal information such as your username and password when it travels over the Internet and keep it safe.

Client security is our top priority, and along with ensuring the security of your information with the proper technology, we hold every member of the MoneyLion team and our partners to strict privacy and information security practices. Furthermore, our global security team monitors our site and database 24/7 for security threats.

If you notice any of the following occurring on your account unexpectedly, your account may have been taken over:

Your password is no longer working.

The email address associated with your account has changed.

Any of your contact/billing information has changed.

Funds have been transferred without your authorization.

Your membership level has change.

What should I do if I suspect my account has been taken over?

1. Reset your password.

Open the password reset page in a private/incognito window and choose a strong password you haven't used before. Your password should include at least 1 capital letter, 1 number, and a special character.

We also strongly suggest you change the password for both the email address associated with your MoneyLion account and any service where you use the same password as MoneyLion.

2. Lock your MoneyLion Visa Debit Card.

See the video tutorial here.

You may have received a message in the MoneyLion app asking you to update your app to the latest version. Like most mobile applications, we regularly release new versions of our app to the Google Play Store and the Apple App Store. We do this in order to launch product enhancements, new features, and fixes that benefit you! These regular updates also help us ensure that the app is performing optimally.When you're on an outdated version of the app, we can't ensure our ability to serve you with the most up-to-date technology and information. So please make sure you're always using the latest version of the MoneyLion mobile app.To check for app updates, navigate to the MoneyLion app in your Apple App Store or Google Play Store. You'll be able to see if an update is available and read a little about what we've added! Simply click UPDATE and you'll be upgraded to the newest MoneyLion experience in seconds.

Qualifying for 0% APR Instacash advances and spotting yourself some cash is easy! If you're a Credit Builder Plus member, you're already qualified. If you're not interested in the Credit Builder Plus membership, and would like become an Instacash member instead, here's what you will need to do.

Link your primary checking account. Theresno credit check! Please review the eligibility requirements below.

Well then review your checking account and verify your identity to determine if you qualify.

CHECKING ACCOUNT REQUIREMENTS:

Please choose achecking accountthat meets the following criteria:

It's not too new:Choose an account that's been open forat least two months.

It shows income deposits:Pick the account where you regularly deposit yourincome/paychecks.

It has positive balance: Choose an account where you consistently maintain a positive balance.

It'sactive:Choose an account that you use regularly!

Please note that any account that cannot be confirmed as a checking account, such as a savings or money market account, will not qualify for Instacash.

IDENTITY VERIFICATION REQUIREMENTS:

We must be able toverify your identityandcheckingaccount ownership:

Enter your info as it appears on your bank account. Well check the info you enter against the details we receive from your linked bank to make sure they match.

Make sure your info matches your public records. Well also check the info you enter against electronic public records. If you suspect that your public records are incorrect, contact us and we may be able to manually verify your identity.

If your account doesnt qualify, please try again when it has been open longer and/or had more consistent deposits and positive balance or try another checking account!

Please note: If youre a Credit Builder Plus or Instacash member but you have missed membership and/or loan payments, you may not be eligible for Instacash until your account is in good standing.

There areNO overdraft, NO minimum balance, and NO hidden bank feesassociated with your MoneyLion checking account! And if you set up direct deposit, you'll also get0% APR cash advances! What's more, your MoneyLion managed investment account also hasno trading or management fees.

You have access to55,000 free Allpoint ATMs(that's more than Chase, Bank of America, and Wells Fargo combined). If you use an ATM outside of the Allpoint network, you will incur an ATM fee of $2.50 + whatever the out-of-network ATM/financial institution charges (typically $2 - $5). It should also be pointed out that there is also a minor foreign transaction fee of 0.8% for using your card abroad.

If you notice any of the following occurring on your account unexpectedly, your account may have been taken over:

Your password is no longer working

The email address associated with your account has changed

Any of your contact/billing information has changed

Funds have been transferred without your authorization

Your membership level has change

What should I do if my account has been taken over?1. Reset your password

Open the password reset page in a private/incognito window, and choose a strong password you haven't used before. Your password should include at least 1 capital letter, 1 number and a special character.

We also strongly suggest you change the password for both the email address associated with your MoneyLion account and any service where you use the same password as MoneyLion.

2. Lock your card

How does MoneyLion protect my account information?

We help ensure your security and privacy with industry-standard forms of Two-Factor Authentication (2FA) methods, which include a one-time verification code as an additional layer of security on top of your username/password. Basically, 2FA means that your identity is verified with TWO factors -- both your username/password combination and unique one-time verification code.

With 2FA, you will verify your username/password followed by a one- time verification code. Verification codes are unique to your account and can only be received via email or text message.

Two-Factor Authentication protects your information and is a mandatory security feature that cannot be turned off. By having 2FA on, we ensure that your account is under stricter security measures because it adds an extra layer of authentication required to access your account

What is a verification code? Why is it required?

A verification code is a temporary four-digit code that provides an additional layer of security beyond your username and password. It is part of our highly secure Two-Factor Authentication process. You may be prompted to use a verification code at certain points in the application process, when logging in to your account, or when making certain types of financial transactions.

A verification code can be sent to you via text message or email and can only be used once. Please note, once a verification code is sent to you, it will expire within 25 minutes, so please enter the code when prompted.

You will be instructed within the MoneyLion app or on moneylion.com on where and when to enter a verification code. Simply follow the prompts, and well guide you through the quick process!

Which verification code delivery method should I select?

A text message is generally the most secure and fastest way to receive your verification code. If you do not have a phone number on file or recently changed your number, then please select email as the delivery method.

Should I share my 4-digit verification code with anyone over the phone or email?

No, you should never share your verification code with anyone. This code is unique to you and cannot be used with anyone else. This is an important step in keeping your account secure. Well never ask you over the phone, by email, or by DM to provide your verification code.

How long does it take to get my verification code once I request it? What if Idon'tget it?

You should receive the verification code almost immediately after the request is initiated in the app or online. If you do not, you can click the Resend Code to receive another one.

Please note that to protect your account, we recommend that you do not request a verification code more than four times. If after four attempts you are unsuccessful in verifying the codes that have been sent to you, pleasesubmit a ticket here so we can assist you.

How many times can I retry the same verification code?

For your security and the protection of your account, we give you three attempts to enter a single verification code. After three attempts (or after 25 minutes), the current code will expire and no longer be valid. You will need to request a new one to proceed.

If youre experiencing trouble logging in after three attempts or trying the new code, please contact us so we can assist you.

What if I receive a verification code that I didnt request or receive multiple codes?

If you are sure that you did not request a verification code, we strongly recommend that you change your password immediately and contact MoneyLion. This way we can ensure the safety and security of your account.

If you received multiple codes, please use the most recent verification code that was sent to you and disregard the previous ones. Once you request a new one; the previous ones are no longer valid.

How will I get my verification code if MoneyLion doesnt have my current cell number or email?

If you have recently updated your phone number and we do not have the new number on file, you can request your email as the verification code delivery method. If we also do not have your current email on file, please call our customer service team at1-801-252-4427.

What if I requested a verification code and have not received it?

If youdon'treceive your code within a few minutes, please check your signal strength; in some cases, a weak signal can prevent or delay the delivery of your verification code. You can also click on the resend option to try again. If you have tried resending the code three times and still have not received the code, please go back through the login process and select email as your delivery method. If you still don't receive your code, please contact us so we can further assist you.

Although email delivery is typically fast, in some cases (depending on your email and internet provider), email delivery can take up to 15 minutes to receive after its been sent. We recommend that you check your spam and junk folders as well. If after 15 minutes you have not received the email and you have checked your spam and junk folders, please click the resend option. If you still do not receive the email, please contact us so we can further assist you.

If you are late on any of your payments, this may incur a late fee. If we attempt to retrieve funds from your account and are unsuccessful due to insufficient funds, this may incur an NSF fee.

It's easy to add money to your MoneyLion Checking account, where it's protected from bank fees. Here are your options:

Direct deposit:Setting up direct deposit funds your account and unlocks your access to0% APR Instacash advances up to $250. Here's how to set up direct deposit.

Transfers:

From another bank account or debit card:You can initiate a transfer from your externally linked bank account or debit card to your MoneyLion Checking account via the mobile app at any time.

From your MoneyLion Investment account account transfers- You can transfer funds from your MoneyLion investment account into your checking account as well.

See the Transfers FAQ for more details.

Mobile check deposits:You can download the Ingo app and deposit checks directly into your MoneyLion Checking account - right from your phone! Download the app here!

If you need help finding your account and routing numbers to move funds, check out the video below:

Adding a debit card to your wallet is easy! Here's how.

Go to the main menu by clicking on your profile picture on the top left of your home screen.

Once in the main menu, select Wallet from the menu.

Once you are in your wallet, click on "Add a payment method". You will see your payment method options pop-up at the bottom the screen.

Select "Debit/Credit Card" from the options.

The next screen will ask for your Card number, Expiration date, and CVV.Please note you cannot add an expired card.

Clicking "Next" will take you to the billing address details.

If everything matches, you will be taken to a success screen.

Clicking Done will add your card to the wallet.

If there is any inconsistency with your card number, Expiration date,or CVV, you will be asked verify the details and enter card and address details again.

If the billing address you entered does not match the details your bank has, you will be asked to verify the address and enter your card and address details again. This could be because you recently moved and have not updated your bank. Please update your address with the bank first and then try again.

If you continue to have issues with adding your debit card, please contact us.

There are a few reasons why you may not be able to withdraw money from your investment account:

You currently have an outstanding MoneyLion Credit Builder Plus loan. Before you can withdraw funds from your investment account, you must first pay back your outstanding MoneyLion Credit Builder Plus loan.

Its been less than 30 days since you signed up for MoneyLion Credit Builder Plus - you cannot withdraw from your investment account for the first 30 days.

You have less than $5 in your account. We require that you keep a $5 minimum balance in your investment account.

If you just enrolled, you cannot withdraw any funds until this amount is reached.

We designed Instacash to help you access smaller amounts of cash in a pinch, such as for an unexpected late fee or a can't-miss date night. And we designed it to be easy to pay back! It isn't meant to be a way to fund your larger expenses. For these reasons, we allow you to take out Instacash in maximum increments of $50.

Of course, if you've unlocked an Instacash limit higher than $50, it will all still be available to you if you need it. You'll just have to take it out in advances of $50 at a time.

Adding money to your MoneyLion investment account is easy with the MoneyLion app! Making a deposit into your investment account can be initiated at any time, just follow the instructions below. You can easily transfer funds from your MoneyLion checking account or a linked bank account. Be aware that once requested it may take up to 3-5 business days to deposit and invest the funds.

You can add funds using the Transfers button on the Finance tab or in your Investment account.

First let's talk about how to get your fee waived! There's no Instacash membership fee if you have a MoneyLion Checking account with recurring direct deposits of at least $250. Not only that, your Instacash limit would be 10% of your deposit amount, so you can unlock higher Instacash limits (up to $250!) with larger direct deposits.

Or are you wanting to cancel because you found that cash advances aren't fully covering your needs? If so, please know that we also offer a larger loan at 5.99% APR that helps you build your credit while you borrow. It's part of our Credit Builder Plus membership. Learn more here.

If you are absolutely sure you do not need access to 0% APR advances, it's easy to cancel in the MoneyLion app. But note that if you change your mind, you will not be able to sign up for Instacash again for another 60 days. This is to prevent misuse of the membership.

To cancel, open the Main Menu by tapping on your profile picture in the top left of the home screen. Then tap Membership in the menu, select "Manage membership" and then "Cancel my membership."

Please know that you will not be able to cancel your membership if you have unpaid Instacash, membership or other membership dues. Please repay any dues and then use the instructions above to cancel anytime.

Once your current MoneyLion Plus loan status has been marked as Paid Off in your account, you will be able to apply for another loan. If you pay off your loan in full with Debit Card, your loan is marked as Paid Off immediately. If you pay off your loan with ACH checking account, it takes 3-5 business days from the time of pay off until the loan is marked as Paid Off.

Please note that while there is no penalty for early repayment, to help ensure the security of your account, you may not request a new Plus loan within 7 days of the origination date of your previous Plus loan.

To pay off your loan via the Mobile App

Step 1- Go to the Loan Tab and Click on "Pay off in full"

Step 2-If you already have a debit card on file, then your debit card would show up here, you can just click on the debit card option. Otherwise, you can click on"Add a payment method" button and add your debit card

It's easy! Open the MoneyLion app, go to the Finances tab, and tap Transfer. There you'll be able to perform transfers among your linked accounts, including:

MoneyLion Checking account (up to 1-2 business days to process)

MoneyLion Investment account (up to 7-14 business days to process)

External bank account (up to 1-2 business days to process)

Note: When you transfer out of your investment account, we need to sell the investments in the market before we can transfer the funds. This can take 7 - 14 business days.

To link an account that you can use for transfers, tap "Link an account" on the Finances tab home screen. You can also link an account using the More Options menu from the Finances tab.

Another way to fund your MoneyLion Checking account (and unlock 0% APR Instacash advances) is to set up direct de posit. Tap Instacash in the app for easy setup.

If you are trying toupdateyour existing bank account to another, you need to fill out the following form Make a change to my account

Linking an External Account for Funds Transfer:

How to transfer funds:

With 0% APR Instacash, you can spot yourself some cash anytime. How soon you can get your funds depends on the delivery method you choose and whether you're sending the funds to your MoneyLion Checking account.

To MoneyLion Checking account:

Turbo delivery: Receive your Instacash fundsinstantlyfor a small fee of $3.99.

Regular delivery:Receiveyour Instacash funds in24-48 hoursat no additional cost.

To external checking account

Turbo delivery: Receive your Instacash funds within minutesfor a small fee of $4.99.

Regular delivery: Receiveyour Instacash funds in3-5 business daysat no additional cost.

The choice is yours depending on your needs, and you can decide with each new cash advance what works for you at that moment!

Each time you withdraw money to a linked bank account, our partner and qualified custodian, DriveWealth charges a $0.25 withdrawal fee to process the ACH transfer. This amount is in addition to the amount you choose to withdraw.

If you try to transfer amounts of less than 25 cents from your account this may cause a delay in the transfer.

Transfers from your Investment account to your MoneyLion account are not charged the $0.25 fee.

You can cancel your MoneyLion membership at any time with no fees as long as your Credit Builder Plus loan and any outstanding Instacash balances have been paid off first. Remember, if you cancel your access to features like 0% APR cash advances, 5.99% credit builder loans, and Lions Share payouts, youll have to reapply to unlock them again if (and when) you change your mind. Sure youdon'twant to stick with it and keep improving your finances?

In order to cancel, simply click on your profile picture (top left of any screen) to open the main menu, and then tap Membership. From there, go to the Manage My Membership page. You can also initiate cancellation by filling out this form , and well process your cancellation for you.

Note: Canceling by form can take up to 72 business hours. The above form also includes information about how to withdraw funds from your investment account.

Need to pay off a loan first? Please head over to the Loans tab of the MoneyLion app. Once your loan payments have settled, then you can proceed with the cancellation.

No, we do not allow Plus loan refinancing at this time.

Your virtual Wallet is where you can manage the debit cards and bank accounts you add for your personal finance tracking. It's also where you'll find any gift cards you've redeemed using your points!

You can view your Wallet on the mobile app and online. Here is how!

On the mobile app, the wallet is available via theMain Menu. The main menu can be accessed by clicking the profile picture icon on the top left corner of the screen.

Online, the Wallet is available under your profile. This can be accessed by clicking the profile icon in the top right corner of the screen. Then, select "Wallet".

Instacash allows you to get 0% APR cash advances up to $250 any time day or night. You can either get your advance instantly, for a small fee, or in 24-48 hours for free.

To get Instacash, you must either be a Credit Builder Plusor Instacash member, or have yourdirectdeposit from your employergoing to yourMoneyLion Checking account. (Go here for how to set up direct deposit.)If you're a Credit Builder Plus or Instacash member, you'll be eligible to take up to $50 in Instacash advances. If you have direct deposit into MoneyLion Checking, you'll be able to take Instacash advances equal to10% of your direct depositamount per pay period. So if you deposit $1,000, you're eligible for $100 in Instacash.

How to use Instacash once you have joined:

Open the app, go to the Finances tab.

Tap the Instacash button at the top.

Select the amount you want, and how soon you would like the funds transferred to you account.

When you use Instacash, the amount you borrowed is automatically deducted from your account on the due date as determined by your pay cycle - with no interest. You can continue using Instacash every pay cycle to get funds.

If you apply for MoneyLion Core membership and receive a message that says you may be ineligible, its likely due to one or more of the following reasons:

The name, date of birth, or Social Security number (SSN) you entered doesnt match public records or has been flagged by one of our partners.

Your answers to your ID authentication questions didnt match public records.

Youdon'tmeet the minimum age requirement (18) for membership.

There was a technical issue, and you should try again.

Sometimes when you receive an ineligibility message, you will be prompted to double-check your information and try again. Mistypes of your info can sometimes cause identity verification issues.

Our system is able to predict the majority of members' upcoming paycheck dates and schedule their Instacash repayments accordingly. However, in certain scenarios, the paycheck dates our system predicts may be inaccurate. This may also be the case if you gave us your paycheck dates when you became a member and they have changed since then. We periodically update this information based on the paychecks detected in your account.

Note: If you have additional and/or early deposits, this may cause your Instacash payment to process early.