NATIVE INSTRUMENTS FAQs

TRAKTOR 2.11 and MASCHINE 2.5.6 introduce Ableton Link integration. With Ableton Link you can sync supported applications via a local network (LAN or Wi-Fi) connection.

Connecting two or more systems via Ableton Link gives users the ability to synchronize all systems to a common timeline and change the tempo globally from each of the connected systems. This article explains how to sync TRAKTOR with MASCHINE via Ableton Link.

Important note: This procedure requires at least the versions TRAKTOR 2.11 and MASCHINE 2.5.6.

Connecting to a Network

Applications that support Ableton Link can automatically join an Ableton Link session. For this, simply make sure that the computers running TRAKTOR and MASCHINE are currently connected to a local network via Wi-Fi or LAN. It does not matter if you are using both applications, TRAKTOR and MASCHINE, on one computer or if they run on 2 separate computers.

Joining / Leaving Ableton Link with TRAKTOR

Open TRAKTOR 2.11 (or higher).

Press the LINK button located in TRAKTOR's header.

This article

TRAKTOR will either join an existing Ableton Link session or begin a new session. While connected, the LINK button displays how many other systems are currently connected to the same network via Ableton Link. Click LINK again to leave the Ableton Link network.

To ensure that the TRAKTOR Decks are always matched to the common Link timeline,make sure to selectBeatSync Mode in:

Preferences > Transport > Sync Mode

explains the different SyncModes that are available for TRAKTOR and instructs how to match the downbeat, reset the phase, etc. It also contains a list of known issues.

Joining / Leaving Ableton Link with MASCHINE

Open MASCHINE 2.5.6 (or higher).

Press the LINK button in MASCHINE's header.

MASCHINE will join the existing Ableton Link session and sync to TRAKTOR. While connected, the LINK button displays how many other systems are currently connected to the same network via Ableton Link. Click LINK again to leave the Ableton Link network.

Now TRAKTOR and MASCHINE are synced via Ableton Link and share the same timeline.

Symptom

When starting your MASCHINE 2 software, the controller freezes and the displays do not react to the software or show only 'Maschine / Groove Production Studio'.

Causes

This behavior can be caused by different factors. Click the possible causes one by one to be redirected to the corresponding troubleshooting steps below:

The MASCHINE software is not up to date.

The HAL plug-in folder contains drivers which are not supported.

The NIHardwareAgent is not running in the background.

The MASCHINE hardware was powered on before the computer (MASCHINE MK3 and STUDIO only)

Your MASCHINE model is not supported by current Mac systems.

Thecomputer's system drive is formatted in a case-sensitive format.

There is an issue with the USB connection.

Solutions

1. The MASCHINE software is not up to date

Download and install the latest version of MASCHINE from the Not installed tab in Native Access. If your operating system does not support the latest software update, you can download the corresponding compatible version from here.

2. The HAL plug-in folder contains drivers which are not supported

Your MASCHINE controller may not start when an outdated version of the AVID CoreAudio plug-in is installed under OS X 10.10.5 or higher. The solutions are as follows:

2.1. Update the AVID CoreAudio Driver

In most cases the issue will be fixed after the installation of the latest update of the AVID CoreAudio Driver. If installing the latest update of the AVID CoreAudio Driver is not an option or the issue persists, please continue:

2.2. Removing the Avid CoreAudio Plug-in

Disclaimer: This procedure describes the manual uninstallation of a third-party manufacturercomponent. Native Instruments cannot be held responsible for any damages to your system caused byfollowingtheseinstructions.

Open Finder and navigate to the folder:

macOS 10.14 (or older): Macintosh HD >Library >Audio >Plug-Ins >HAL

macOS 10.15: Macintosh HD > System > Library > Audio > Plug-ins > HAL

Copy the "Avid CoreAudio.plugin" to another location, for example the Desktop.

Delete the"Avid CoreAudio.plugin" from the HAL Plug-in folder.

Type in theadmin password when prompted.

Restart your computer.

While you can fully use Pro Tools without the Avid CoreAudio plug-in, it is not possible to monitor the audio output of any CoreAudio application using your Avid HDaudio interface after removing the file. If you should require this functionality again, move the file back to its original location in the HAL folderand restart your computer.

2.3 Updating /Removing OtherPlug-ins

If there are more ".plug-in" files in this folder, visit the manufacturer's website and install the latest updates for these plug-ins. Should the problem persist, try temporarily removing the ".plugin" files from the HAL folder as explained in step 2 above.

3. The NIHardwareAgent is not running in the background.

Make sure that the NIHardwareAgent application is set as startup item.

Open your Mac's System Preferences and choose Users & Groups.

Make sure your account is selected under Current User and go to the Login Items tab. Verify if the the NIHardwareAgent is listed in the login items.

MASCHINE Hardware Solution Wizard

If the file NIHardwareAgent is missing in the list, add it by clicking the '+' icon.

Navigate to the following location:

Mac HD > Library > Application Support > Native Instruments > Hardware

Select the missing service and click Add:

The NIHardwareAgent is now set as a login item. Restart your computer, start the MASCHINE software and check if your controller startsas expected. If this is not the case, continue troubleshooting.

4.The MASCHINE hardware was powered on before the computer (MASCHINE MK3 and STUDIO only)

The correct sequence to connect and power up your device is:

Switch on your computer.

Connect your MASCHINE MK3 or STUDIO (if it is not already connected).

Press the power switch on the rear panel of the controller to switch it on.

5. Your MASCHINE model is not supported by current Mac systems

There are three different MASCHINE controller models. If you are using the first-generation MASCHINE MK1 (out of production), it might not be recognized by your Mac system as it is no longer supported on macOS 10.12 (Sierra) or later. The MASCHINE MK1 model is pictured below:

Although it is not officially supported, the following workaround might help you get it running on macOS 10.12, 10.13 and 10.14:

Note: this workaround is not working on macOS 10.15 (or higher) anymore.

Delete the Maschine Controller Driver .plist file:

Macintosh HD > Library > Preferences > com. native-instruments.Maschine Controller.plist

Delete the "NIUSBMaschineController" file from here:

Macintosh HD > System > Library > Extensions

Restart your computer.

Install the 2.8.0 driver Maschine driver again. You will find the "MASCHINE Controller Driver 2.8.0 - Mac OS X 10.9 - 10.11" from the Drivers & Other Files page of our website.

Additional step for macOS 10.13 and 10.14: once the driver's installation is finished, open the Apple Preferences and navigate to Security & Privacy option. Accept, ifyou are requested to "ALLOW" the Native Instruments driver here.

6. Thecomputer's system drive is formatted in a case-sensitive format.

Case-sensitive hard drive formats are not supported by Native Instruments products and will prevent the MASCHINE controller to start as expected. This article explains how to find out if your hard drive's format is case-sensitive. If it is not, continue troubleshooting.

7. The USB cable or the USB hub is not supported.

Use the original USB cableprovided with your MASCHINE controller. If not available anymore, this article contains information which will help you choose a suitable USB cable.

If possible, always connect your MASCHINE controller directly to your computer's USB port. If you must use a USB-hub, make sure it has its own power supply.

Related Articles

About

In this video we explain how to register and install Native Instruments software and hardware products using Native Access. In particular, we show how to register and install a download product, KOMPLETE from its installation hard drive and how to register and install hardware/software bundles.

Chapters:

01:29 Setting up Native Access

02:42 Registering and Installing Download Products

03:39 Registering and Installing KOMPLETE from a Hard Drive

04:36 Registering and Installing a Hardware/Software Bundle

06:20 Keeping Your Products up to Date

Download Native Access

Related Articles

Setting Install Locations in Native Access [VIDEO]

This article explains how to set up TRAKTOR PRO 3 to control playback via Timecode from an external turntable or CD player.

TRAKTOR PRO 3 introduces the Scratch for All feature - it now supports any audio device for Timecode control, provided the required audio inputs (PHONO for Timecode vinyl / LINE for Timecode CD) are offered.

Note: This still requires the use of TRAKTOR SCRATCH Timecode media and will not work with any Timecodes from 3rd-party manufacturers.

The article explains a basic setup with two Timecode-controlled Decks. In this example, we are using a Rane SL 4 audio interface.

Make sure TRAKTOR PRO 3 is installed and activated on your computer

Make sure that the correct driver for your audio interface is properly installed and the device is being recognized by your computer.

Make sure that your audio interface is connected to the computer and receives enough power (use a power supply if necessary).

Connect your turntables or CD players to the IN connectors of the audio interface.

Run the Setup Wizard by clicking on the Setup Wizard button in the lower left corner of the TRAKTOR Preferences.

In the DECK LAYOUT SELECTION, choose 2 Track Decks (Scratch).

When the Setup Wizard is finished, open the TRAKTOR Preferences and go to Audio Setup. Make sure your audio interface is selected in the Audio Device menu.

Input Configuration

As next step, TRAKTOR's Input Routing needs to be configured: the inputs which your external hardware has been connected to must be assigned to Decks A AND B - this is how it looks:

Deck A will be controlled by the Timecode signal coming in on Channel A left/right (SL 4 In 0-1), Deck B by the Timecode signal coming in on Channel B left/right (SL 4 In 2-3).

Note: Ensure to choose the right input mode depending on your audio device whether you use turntables or CDs. Please refer to the documentation of your specific audio device in order to find the procedure explained.

Output Configuration

External Mixing Mode

If you are using an external mixer, connect the outputs of your audio interface to the LINE inputs (not PHONO!) of your external mixer.

Go toOutput Routing in the TRAKTOR Preferences.

Set the Mixing Mode to External. The outputs will automatically be set in the correct order, which looks like this:

The signal from Deck A will go to the Output Channel A (SL4 Out 0-1) on the audio interface, Deck B will go to Output Channel B (SL4 Out 2-3) and so on.

Internal Mixing Mode

If your setup does not include an external mixer, you can also use the Internal Mixing Mode.

Note: This setup requires a sound card which offers a headphone connector.

Go to the Output Routing in the TRAKTOR Preferences.

Set the Mixing Mode to Internal.

In order to configure this setup, connect one output channel of your sound card to the line input of your speaker system and assign this channel to Output Master. Connect your headphones to the dedicated connector on your sound card and assign the corresponding channel to Output Monitor.

Deck Configuration

In order to monitor the incoming Timecode signal, activate the Scope Panels for both decks. The Scope Panels are a graphical representation of the Timecode signal and allow you to trigger its calibration.

Go to the Decks Layoutsection in the TRAKTOR Preferences.

In the section Platter / Scope, choose Scope for the Decks you want to control with Timecode.

Now you can close the Preferences and start the playback on your Timecode Deck by dropping the needle on your running Timecode record or pressing play on your CD Player to run the Timecode CD. During playback, either the Relative or Absolute Mode button will light up. You may click on any of the Mode buttons to change the Mode.

During playback, the Calibration Scope should display a stable Timecode signal, as pictured below for Timecode vinyl and Timecode CD.

For more information on Relative and Absolute Mode, please refer to chapter 'Tracking Modes' in the TRAKTOR 3 user manual.

When loading an Ensemblein REAKTOR, you may receive one ofthe following error messages:

REAKTOR 5.7 and higher:

Error while reading file *path of ensemble*. This file was saved with a newer version of Reaktor!

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Reaktor 5.6 or earlier:

Error while reading file *path of ensemble*. Not a valid \%1\% file!

Please install the latest REAKTOR update to fix this.

Note for Windows users: If you are using the REAKTOR plug-in and still receive the error message after installing the latest REAKTOR update, you have probably moved REAKTOR's plug-in .dll fileto the host's plug-in directory after the installation, which prevents it from being correctly updated. In order to solve this, please refer to .

Symptoms

You cannot hear TRAKTOR's Monitor signal in your headphones.

Solutions

Verify each of the following settings as explained below until your headphone signal is restored:

1. Output Routing

Make sure that the output channel corresponding to the headphones output of your audio interface is selected under Output Monitor(Left and Right) in Preferences > Output Routing.

In the example below we have verified that 3: Headphone Left and 4: Headphone Right are selected. This output channel corresponds with the headphone output on the TRAKTOR KONTROL S4 controller.

here

2. Activate Cue

Make sure that the cue signal for the Deck that you wish to pre-listen on your headphones has been activated:

Switch to the Mixer Layout via the Layout selection drop-down menu.

In the Mixer area of the Deck you wish to pre-listen, click on the headphones button.

3. Headphone Controls

Make sure that the position of the MIX and VOL knobs in the area below the lower right Deck are set correctly:

When MIX is turned all the way to the left (0\%) you only hear the audio from the cued channel. Activate the headphones button for the Deck you want to pre-listen in order to engage the signal on your headphones.

When MIX is turned all the way to the right (100\%) you only hear the audio from the Master Output of TRAKTOR (the music playing on your speakers). Pull up the volume fader of the Deck that is playing in order to hearthe Master Output signal via your headphones.

The VOL knob sets your headphone output volume. Turn it clockwise to increase the volume of the signal coming to your headphones. Some audio interfaces control the amount of the headphone signal volume via a built-in knob on the device. In this case,make sure the VOL knob in the software isturned up, if notno monitor signal will come through to your audio interface.

4. Test your Headphones

If none of the above settings has restored the headphone signal, please perform the following tests:

Test another headphone pair on the headphone output of your audio interface.

Test your headphones on another audio system.

Test your headphones using another headphone adapter (3.5 mm to 1/4'').

In case the test concludes that your headphones are working correctly, the physical headphone output of your audio interface may be defective. If you own a Native Instruments audio interface, you may contact our hardware support .

The following article explains how to set up Ableton Livefor the use ofKOMPLETE KONTROL with the KOMPLETE KONTROL S-Series MK2 Keyboards on a Windows computer.

this article

If you want to set up Ableton Live for another KOMPLETE KONTROL keyboard or OS, please click the corresponding link:

KOMPLETE KONTROL S-Series MK2 (Mac)

KOMPLETE KONTROL S-Series MK1 (Mac)

KOMPLETE KONTROL S-Series MK1 (Windows)

KOMPLETE KONTROL A-Series

KOMPLETE KONTROL M32

Depending on which version of Live you use, the setup steps may differ. Follow the steps for your version of Live below:

Ableton Live 10

Ableton Live 9

Ableton Live 10

This feature requires Live 10.1 and KOMPLETE KONTROL 2.1.2.

Note: if using Ableton Live 10.0.x, please follow the setup steps outlined for Ableton Live 9.

Connect your S-Series MK2 keyboard to your computer.

Start Live and go to Preferences >Link MIDI.

Assign a freeControl Surfaceslot toKomplete Kontrol SMK2by selecting it from the drop-down list.

SelectKomplete Kontrol DAW -1underInputandOutput.

To find out how to use the host integration features, please download the 'KOMPLETE KONTROL S-Series MK2 DAW Shortcut Sheet' that is linked below this article.

Ableton Live 9

The features described here require at least Live 9.2.3. and KOMPLETE KONTROL 1.9.0.

There are four steps involved to set up Live with your KOMPLETE KONTROL S-Series MK2:

Installing the MIDI Remote Script

In this section, you will learn how tocopy the KOMPLETE KONTROLMIDI Remote Script to Live's MIDI Remote Scripts directory. This will allow Liveto recognize KOMPLETE KONTROL as a control surface.

Ensure that Live is not running.

Navigate to the following folder:

C: > Program Files > Common Files > Native Instruments > Host Integration > Ableton Live

Copy the"_NativeInstruments" folder, as well as the "Komplete_Kontrol_Mk2" folder.

Go to the MIDI Remote Scripts folder in Live's installation directory. By default, itis located here:

C: > ProgramData > Ableton > Live 9 > Resources > MIDI Remote Scripts

Note: The Program Data folder may be hidden. This article explains how to display hidden files and folders in Windows.

Paste the folders you have copied into the "MIDI Remote Scripts" folder.

2. Installing the KOMPLETEKONTROLInstrument Racks

In this step, you will learnhow tocopy the required KOMPLETE KONTROLInstrument Rackfiles to your LiveUser Library. This way Livewill recognize the KOMPLETE KONTROL Instrument Racks andadd themto the browser.

Navigate to the following folder:

C: > Program Files > Common Files > Native Instruments > Host Integration > Ableton Live

Copy the "Komplete Kontrol VST.adg" fileto your clipboardby right-clickingit and choosingCopy.

Paste the .adg file to the Instrument Rack folder in your Live User Library. By default this folder is located here:

C: >Users > *Username* > Documents > Ableton > User Library > Presets > Instruments > InstrumentRack

3. Configuring Livefor the use of KOMPLETE KONTROL with the KOMPLETE KONTROL S-Series Keyboards

Once the MIDI remote script and the instrument rack files are installed in the correct location, you need to activate Komplete Kontrol as control surface in Live's preferences.

Start Live.

Open Live'sPreferencesand go to theLink MIDITab.

Assign a freeControl Surfaceslot toKomplete Kontrol MK2by selecting it from the drop-down list.

SelectKomplete Kontrol DAW - 1underInputandOutput.

4. Loading KOMPLETE KONTROL in Live

To load KOMPLETE KONTROL in Live,drag theKOMPLETE KONTROLInstrument Rackfrom the browser to an empty MIDI Track. The KOMPLETE KONTROL Instrument Rack is called:

Komplete Kontrol VST.adg(VST plug-in format)

You will find the rack here in the Live browser:Instruments > Instrument Rack. Make sure not to use the VST version instead of the Instruments Rack version of KOMPLETE KONTROL, if not you might experience connection issues as described in.

Selecting Your Audio Device

Open theStudiomenu and chooseStudio Setup...

Cubase Guide - Automation

Note: previous to Cubase 9.5 this option was called Devices and Device Setup.

Select the VST Audio System options under Devices.

Choose your audio interface from the ASIO Driverdrop-down menu.

Once the ASIO driver for your audio interfacehas been selected, close the Device Setup by clicking OK.

Adding an Output Bus

Open the Studio menu and choose Audio Connections.

Select the Outputs tab and click the Add Bus button.

Note: if you already set up buses that did not work correctly, right-click them one after the other and select Remove Bus.

Set Configuration to Stereo and Count to 1. Under Bus Nameyou can rename your Bus; in our example we have called it Additional Bus. Click Add Bus to create the bus.

This has now added a new Stereo Out bus to the mixer. You can route audio from this output into your Native Instruments audio interface.Depending on which Native Instruments soundcard you are using, your outputs should be set up now. You can however select the outputs of your choice from theDevice Portdrop down menu.

Note: Normally you want to choose the main stereo outputs of your audio interface. More sophisticated setups may require you to choose different outputs or even add more busses for flexible routing options.

Adding an Input Bus

Open the Studio menu and select Audio Connections.

Select the Inputs tab and click the Add Bus button.

Note: if you already set up buses that did not work correctly, right-click them one after the other and selectRemove Bus.

If you need stereo connections going into Cubase (e.g. mixer output, stereo synth), set Configuration to Stereo and Count to 1. If you need mono connections going into Cubase (e.g. microphones), set Configuration to Mono and Count to 2.UnderBus Nameyou can rename your InputBus; in our example we have called itAdditional Bus. ClickAdd Busto create the bus.

This has now added a new Stereo in or two Mono Ins,. You can route audio from your Native Instruments audio interface into Cubase via this input for the purpose of recording. Next, click in the Device Port column to select the audio inputs of your interface for your new input buses.

Related Articles

Plug-in Administration in Cubase 9 (and higher)

How to Insert Native Instruments Plug-ins in Cubase

About

In this video we explain how the Master Tempo and Sync options work in TRAKTOR.

How to Send a MIDI Clock Sync Signal from TRAKTOR

How to Set Beatgrids in TRAKTOR PRO 2

On rare occasions,delays of the shipment may occur, especially in remote areas. Unfortunately,NIhas no influence on this.Please contact your local customs office if you live outside the EU and USA to check if yourpackage is currentlyincustoms clearance. If the announced shipping times are exceeded significantly, please contact our OrderSupport and have your order number to hand.

Important: This article shows how to change the install locations in Native Access for future installations. If you want to move an already installed NI product to a different location, please read this article.

Open Native Access from the following location on your hard drive:

Mac: Macintosh HD > Applications > Native Access.app

Windows: C: > Program Files > Native Instruments > Native Access > Native Access.exe

Once you have opened Native Access, log in with your email address and password. Then click the User icon in the upper right and choose Preferences from the drop-down menu:

this video

Under File Locations you can find all the locations for the different components of your installation. If you want to change the location for a particular section click the corresponding BROWSE button:

Note: On Mac systems you can only set a Download-, Install- and Content location since the plug-ins (VST, AU and AAX ) are automatically installed in their default locations. AAX-plug-ins for ProTools are also installed in the default location for AAX, on both Mac and Windows systems.

Please consider the following information regarding the different sections:

Download location

This section defines where Native Access is downloading the installers to. Please note that Native Access deletes these installers after the installation to save disk space on your hard drive.

Application location

This section defines the location of your standalone applications. We highly recommend to keep the default location for this section. The default location is:

Mac: Macintosh HD > Applications > Native Instruments

Windows: C: > Program Files > Native Instruments

Content location

This is the location for your content products. This includes KONTAKT Instruments, products for REAKTOR and MASCHINE Expansions. We recommend to set a folder like "NI Content" on an separate drive with enough available space as your content location.

VST location (32-bit)

Windows only: Here you can define where your 32-bit VST-plug-ins are installed. Please watch this video to learn how to manage VST-plug-ins on Windows computers. The default location is:

C: > Program Files > Native Instruments > VSTPlugins 32 bit

VST location (64-bit)

Windows only: This is the location for your 64-bit VST-plug-ins. Please watch to learn more about VSTplug-in administration on Windows computers. The default locaion is:

C: > Program Files > Native Instruments > VSTPlugins 64 bit

If you require support, need help, have questions or feedback about Sounds.com, please reach out directly to Sounds.com's support desk.

Our support section is designed to help you find answers to your questions and resolve any issues as quickly as possible.

The support area is divided into sections offering specific types of content and support:

Account & Order Help

Install and Uninstall

DJ

Music Production

Account & Order Help

In the section Account & Order Help,you can obtain information before buying a product and get assistance with a product purchase or registration by using the relevant Solution Wizards. You can also findimportant information about payments, licenses, activations, and your NI user account all via the Solution Wizards.

If you have further questions regarding these topics, you can chat with us directly during business hours or submit a support ticket by launching one of the Solution Wizards.

Music Production

Install and Uninstall / Tech Support

For all topics regarding the installation of our products, choose Install & Uninstall. Here you will be able to find help quickly or get in touch with our support team by using our new interactive Solution Wizard.

DJ and Music Production / Tech Support

For questions about the usage of our products, choose either DJ or . Here you will also be able to find the help you need or get in touch directly with our support team by using the relevant Solution Wizards.

Important note: If you do not find answers to your questions in the areas we suggest, we recommend to use the search bar. The Support Section provides extensive, growing knowledge in a wide range of topics:

Hardware Help / Tech Support

Hardware help can also be found in the relevant interactive Solution Wizards. You will find general instructions for setting up your hardware as well as product-specific troubleshooting tips.

For example, to obtain Hardware help for your TRAKTOR controller, start the TRAKTOR Solution Wizard and navigate to the section dealing with hardware:

From there you follow the onscreen prompts to further define and troubleshoot your issue:

If your device remains non-functional, you will be brought to a direct contact option with our Hardware Support team.

Symptom

When trying to load a preset from the MASCHINE 2 Browser, you receive the following error message mentioning a particular Native Instruments product:

Error: *NI Product* could not be loaded.

Cause

When loading a preset from the Instrument section of the MASCHINE Browser, you actually load a plug-in (eg. FM8, MASSIVE, REAKTOR, etc.) which generates the sound of the preset. Additionally, many presets from the Instrument section of the Browser belong to KONTAKT Libraries or REAKTOR Ensembles.

The above error message indicatesthat the plug-in of the NI product or of KONTAKT/REAKTOR is not found in its original installation path.

Solution

Reinstall the NI Product

Open Native Access.

Go to the Installed products taband scroll down to the NI product mentioned in the error message. Hover your mouse over FULL VERSION until you see a REINSTALL button. Press it to launch the reinstallation process.

Now, load the preset again in MASCHINE. If you still get the same error message, make sure both KONTAKT (or KONTAKT Player if you do not own the full version) and REAKTOR (or REAKTOR Player if you do not own the full version) are correctly installed. Please continue with the troubleshooting steps below.

Reinstall KONTAKT and REAKTOR

Open Native Access.

Go to the Installed products taband scroll down to Kontakt 5 (or Kontakt Player).

If they do not appear at all in the list, go to theNot installed tab and install it.

Hover your mouse over FULL VERSION until you see a REINSTALL button. Press it to launch the reinstallation process.

Go to the Installed products taband scroll down to Reaktor 6 Application (or Reaktor Player).

If they do not appear at all in the list, go to theNot installed tab and install it.

Hover your mouse over FULL VERSION until you see a REINSTALL button. Press it to launch the reinstallation process.

You can now close Native Access, restart MASCHINE and load the preset which was causing the issue. The preset should now load as expected.

Once an order is placed it is immediately prepared for shipping in our warehouse. For this reason it is not possible for Native Instruments to change the shipping address on an order that has been processed.

If your parcel is already on the way, you can contact the shipping company (DHL, UPS, FedEx) and try to change the shipping address of your parcel with them.You can find the order status and the tracking number in My Account.

Symptom

When loading a Preset from the KOMPLETE KONTROL Browser you may receive the following error message:

Loading Issue. Could not load Plug-in.

Cause

When loading a Preset from the Instrument section of the KOMPLETE KONTROL Browser, you actually load a plug-in (eg. FM8, MASSIVE, REAKTOR, etc.) which generates the sound of the Preset. Additionally, many Presets from the Instrument section of the Browser belong to KONTAKT Libraries or REAKTOR Ensembles.

The above error message indicatesthat the Preset's VST plug-in or the KONTAKT/REAKTOR VST plug-in is not found in its original installation path.

Note: NI Expansions contain BATTERY 4 content which appears in KOMPLETE KONTROL. However, without a valid licence for BATTERY, this error will appear when attempting to load those BATTERY presets.

Solution

Open Native Access.

Go to the Installed products tab.

Reinstall the following NI products: KONTAKT 5, REAKTOR 6, MASSIVE, FM8, ABSYNTH 5. To do so, hover your mouse over FULL VERSION until you see a REINSTALL button. Press it to launch the reinstallation process.

You will now be able to load any Preset from the KOMPLETE KONTROL Browser without getting the Loading Issue Error Message.

About

In this video we show you how to configure the audio and midi settings in the standalone version of KOMPLETE KONTROL.

Additional Links

Setting up ASIO4ALL for Onboard Sound Cards [VIDEO]

ASIO4ALL Website

As of September 2017, the possibility of activating Native Instruments products offline has been discontinued. From now on, please use Native Access to activate your NI products.

The computer used for the installation of the product requires online access during the activation process through Native Access. All Native Instruments products now require an online activation in order to unlock the demo mode and use all product features without any limitations.

This article explains how to record an external signal inMASCHINE 2. You will be guided through the following steps:

Assigning the physical inputs of youraudio interface to MASCHINE's Input

Setting up the MASCHINE Record Page

Recording the external audio signal

Note: you can setup the MASCHINE Recorder and record the external signalusing only thehardware controller. For detailedinstructions on how to record an external signal with your controller, please consult the manual corresponding to your exact hardware model, chapter 14.2 Recording a sample.

Assigning the Physical Inputs of your Audio Interface to MASCHINE's Input

You can record an external signal through one ofMASCHINE's4 stereo Inputs. The first part of the setup consists inassigning the physical inputs of your audio interfaceto one of thesestereo inputs:

Go to Preferences >Audio.

Make sure that the audio interface to which your external audio source (CD player, turntable, instrument or voice)is connected to is selected as audio Device. In our example, we will be using a Komplete Audio 6 audio interface to record the signal.

Go to the Routingssection and select Input. The left-hand side shows the MASCHINE Input channels. You can assign specific physical inputs of your audio interface to them on the right-hand side. Since our external signal is coming through the Input 1 L and 2 Rof our audio interface,we assign theseto MaschineIn1 L and In 1 R.

The physical input channels of your audio interfaceare now connected to MASCHINE'sInputs. The audio setup is now complete.

Setting up the MASCHINE Record Page

This part consists in preparing the MASCHINE Record page to record the external signal from your audio interfaceto a specific MASCHINE Input.

Click the Sample Editor button on the left of the Pattern Editor to switch to the Sample Editor.In the Sample Editor, click the Record tab at the top to open the Record page.

At the bottom of the Record page, click the SOURCE selector and chooseExtern. St.fromthe drop-down menu if you want to record a stereo signal. Choose Extern. Mono if you want to record a mono signal. In our example,we will be recording to a stereo audio file, sowe choose Ext. Ster.

Click the INPUT selectorto select which of MASCHINE's fourInputs you want to record. Since we have previously assigned our audio interface's physical inputs to MASCHINE's firstIn,we selectIn1.

Select which MODE you want to use for the recording. Here we will use Detect, since it is more appropriate for recording an external signal. With Detect, the recording will startwhen the incoming audio signal exceeds a definedthreshold value.

Note: If you select Sync mode, the recording will start in sync withMASCHINE's internal sequencer.

After having set the recording mode to Detect, you will notice the box to the right of the MODE selectorhas changed to THRESHOLD. You can now play your external audio signal. Check the incoming signal in the horizontal input level meters and setthe threshold accordingly by dragging the slider up or down. If you want your recording to start as soon as you press start, drag down the value of THRESHOLD until you reach the OFF state.

Note: if you have chosen to record in Sync mode, instead of defining a threshold value, you will have to define a LENGTH for your recorded sample.

Additionally you may wish to hear the incoming external source through MASCHINE'S Cue Output (e.g. your headphones). In this case, set MONITOR to On.

The MASCHINE Record page is now set up to record the external signal coming through your soundcard.

Recording The External Audio Signal

Press the Start Button to start recording. In Detect mode, the recording will be launched as soon as the incoming signal has exceeded the threshold you have set previously.

Press the Start / Stop button once more to stop recording, or Cancel if you want to cancel it. The waveform of the recorded audio files will be displayed in the selected Sound.

After recording,the recorded audio files will be shown in the Waveform display, and the Sound Slot will be named after the recorded audio material. The recorded audio is named after *Date*T*Time*. If you have recorded several samples during your session, they will be displayed beneath the waveform of the last recorded sample. You can drag and drop these to an empty sound slot.

By default the recorded files are stored here in your hard drive:

Mac: Macintosh HD > Users > *Username* > Documents > Native Instruments > Maschine 2 > Recordings

Win: C: >Users > *Username* > myDocuments > Native Instruments > Maschine 2 > Recordings

Your external audio signalhas now been recorded in MASCHINE 2 andyou can start editing it.

1. What is the difference between KOMPLETE Updates, Upgrades and Crossgrades?

Updates, Upgrades and Crossgrades are different software license types. Please read this article for more information.

2. Is KOMPLETE 12 (ULTIMATE) compatible with my operating system?

You can find all system requirements on this page.

3. Can I use the KOMPLETE 12 (ULTIMATE) hard drive as my sample library drive? Can I run applications or plug-ins directly from that drive?

The hard drive can only be used to install KOMPLETE 12 (ULTIMATE) on your system. Please read this article for more information.

4. I already have an older version of KOMPLETE installed on my computer. How do I install the update / upgrade?

You install KOMPLETE 12 (ULTIMATE) with the tool Native Access.

5. Will Native Access install my already installed products again?

Native Access recognizes the NI products that are already installed on your system and only offers the new products for installation. There will be no multiple versions of the same product.

6. Do I have to uninstall older major product versions or will they be replaced?

You do not have to uninstall older major product versions. The new version will be installed in addition to the existing one. Example: if KONTAKT 5 is already installed on your system, KONTAKT 6 will not replace KONTAKT 5 and will be installed side-by-side. This way you can still use sequencer projects that contain instances of KONTAKT 5.

7. Can I uninstall older major product versions?

If you do not need the older major product version (e.g. KONTAKT 4) and only want to use the new one (e.g. KONTAKT 5), you can uninstall the older version. These articles show how to uninstall NI products on Mac and PC. Please be aware that you won't be able to use sequencer projects that still contain the old major version, after you uninstalled it.

8. Will my sequencer projects be affected by the update process?

If you are still working on projects that contain older major product versions (like BATTERY 3, KONTAKT 5, etc.), do not uninstall the old versions. The new versions will not replace the old versions and will be installed side-by-side. In this manner you can still open sequencer projects that contain instances of the old product version.

9. There is not enough drive space on my computer. How do I install KOMPLETE 12 (ULTIMATE)?

You can choose the products that you want to install in Native Access. You do not have to install all products at once.

It is recommended to install the content, like KONTAKT Libraries, on an external hard drive. These libraries require most of the drive space of KOMPLETE. To do so, please specify the content location in Native Access as shown in this article.

10. I want to install the KOMPLETE 12 (ULTIMATE) Update or Upgrade on a new system. Do I have to install my older KOMPLETE bundles first?

You do not have to install the older KOMPLETE bundles. You can directly install KOMPLETE 12 (ULTIMATE) with Native Access.

11. Which products are included in KOMPLETE 12 (ULTIMATE)?

All products included in KOMPLETE 12

All products included in KOMPLETE 12 ULTIMATE

All products included in KOMPLETE 12 ULTIMATE Collector's Edition

Comparison chart of all products included in the individual KOMPLETE bundles.

Logic uses exclusively the Audio Unit (AU)plug-in format to load Native Instruments plug-ins. If your NI plug-in does not appear in Logic,you have to make surethe AU plug-in file is installed on your system. If your NI plug-in still does not show up in Logic, you haveto manually reinitialize the missing plug-in.

Reinstalling the Missing Plug-in

Go to the following folder on your hard drive:

Macintosh HD > Library > Audio > Plug-Ins > Components

Look for the NIplug-in file "*your product name*.component" (e.g. "Massive.component"). If the plug-in file is found in the Components folder, skip directly to the section below ('Manually Reinitializing the Missing Plug-in'). If the plug-in file is missing, proceed with the steps below.

Open Native Access.

In the Installed products tab, place the mouse above FULL VERSION in the product entry and click REINSTALL.

Logic Crashes While Scanning Plug-Ins (OS X)

Start the installation process by confirming once more with REINSTALL.

Manually Reinitializing the Missing Plug-in

If your Native Instruments plug-in is still not showing up in Logic even when the corresponding ".component" file is installed, please follow the below steps:

Make sure that Logic is closed.

Locate the ".component" file (e.g. "Massive.component") corresponding to your missing NI plug-in in the plug-in folder:

Macintosh HD > Library > Audio > Plug-Ins > Components

Move the file to another location on your hard drive (e.g.the Desktop) and make sure it is not present in the Components folder anymore.

Launch Logic and then close it again.

Put the plug-in back into the Componentsfolder.

Restart Logic.

The plug-in should now be available in Logic.

Related Articles

Symptom

After installing the MASCHINE Update 2.8.0 Native Access shows this error message:

Activating Maschine 2 Software Update failed: You are missing the base product for which this upgrade/crossgrade/update is valid.

Account Support

And your MASCHINE 2 Software opens in demo mode:

Cause

Due to an update of our activation system, a remnant of a formerly owned MASCHINE 2 Update license in your account causes the MASCHINE 2 Software activation to fail.

Solution

The MASCHINE 2 Update license has to be removed from your account. In order to remove the license, please contact our .

About

In this video we explain you how to configure Audio and MIDI Settings in NI stand-alone applications.

Setting up ASIO4ALL for Onboard Sound Cards

Symptom

When attempting to install a product from the Not installed tab, the download fails and the following error message is displayed:

Download failed

Downloading *product name* failed: Unknown error.

Solution Wizard

Cause

We are still investigating this issue. At the moment, we can only provide the solution below that is working for many customers, but not all. If the solution below does not help, please start our which offers further information. If you still need help with the issue you can file an email ticket through the Solution Wizard. We apologize for any inconvenience this may cause.

Solution

Close all applications, keeping Native Access open.

In Native Access, click the User icon and select Preferences.

Make sure that all three File locations - Download, Application and Content - are set to different folders. You can change the location if needed by clicking the BROWSE button next to the corresponding location. Click SAVE to confirm the changes.

Note:do not change yourApplication location to another file path as this could cause issues. Keep it at the default setting.

Close Native Access

Open the folder you have set as Download location and delete any files with the extension "iso" or "aria" (see example below).

Open Native Access and start the installation again.

This article explains how to install the ASIO driver for your KOMPLETE AUDIO 1 / 2 / 6 MK2 audio interface on Windows 10 systems.

Note: the KOMPLETE AUDIO 1 / 2 / 6 MK2 are 'class-compliant' on Mac computers. It is not necessary to install a driver on these systems.

Disconnect the KOMPLETE AUDIO device from your computer.

Navigate to our DRIVERS & OTHER FILES downloads page.

Locate the Komplete Audio 1 & 2 Driveror the Komplete Audio 6 MK2 Driver in the list and click on the link to download it. In our example, we are showing the Komplete Audio 1 & 2 Driver:

Navigate to your downloads folder and double-click the downloaded zip file to open it:

Double click the setup.exe file and follow the onscreen prompts to complete the installation.

Once complete, connect your KOMPLETE AUDIO device to your computer. You will now be able to choose the Komplete Audio ASIO Driver in your DAW.

Follow these steps in order to install and activate KOMPLETE Elements MK2 content on macOS 10.15 Catalina:

1. Download both Elements Selections:

KONTAKT Elements Selection

REAKTOR Elements Selection

2. Unpack the zipped files and move all the library folders to the desired location on your hard drive.

3. Download the plist-files for both Selections:

KONTAKT Elements Plist

REAKTOR Elements Plist

4. Move both plist-files to the following folder: Macintosh HD > Library > Preferences

5. Open Native Access and click the Installed products tab. Both, Kontakt Elements Selection R2 and Reaktor Elements Selectionwill appear in the list with a yellow REPAIR button:

6. Click the REPAIR button for the Kontakt Elements Selection and choose RELOCATE. Navigate to the location of your 'Kontakt Elements Selection' that you chose in step 2.

7. Repeat step 6. for the Reaktor Elements Selection.

Both Elements Selections are now installed and activated on your system.

About

In this video, we explain how to record MIDI notes in your DAW from your MASCHINE controller using the Maschine MIDI Mode. You will be able to trigger Maschine 2 Sounds with MIDI notes in your DAW. In this example we are showing Ableton Live, but the same workflow applies to all other DAWs.

About

In this video we show you how to route MASCHINE 2 Sounds to separate audio tracks in Cubase.

This article explains how to calibrate the faders and / or knobs of your TRAKTOR KONTROL device.

Note: the TRAKTOR KONTROL S2 MK3 does not allow its controls to be recalibrated.

Symptoms

The faders move by themselves or jitter in the TRAKTOR software.

The faders have been moved all the way down yet sound is still audible through your speakers or headphones.

The faders have been moved all the way up yet the sound level in your speakers or headphones is not as high as it should be.

The fader or knob position in the TRAKTOR software does not correspond with the fader position on your TRAKTOR controller.

Solution

Click the corresponding link for the TRAKTOR KONTROL device you wish to recalibrate:

Recalibrating TRAKTOR KONTROL devices (except MK3 models)

Recalibrating the EQ- and FX Knobs of your TRAKTOR KONTROL S4 MK3

TRAKTOR KONTROL Z2 Hardware Fader Calibration

Recalibrating TRAKTOR KONTROL devices (except MK3 models)

Follow the steps below to run the software calibration for the faders or knobs:

Open the TRAKTOR Preferences > Traktor Kontrol *controller model*

UnderCalibration, click on the Recalibrate button next to the control you wish to calibrate. In this example, we are recalibrating the TRAKTOR KONTROL Z2 controls.

Follow the on-screen calibration instructions, confirming every next step with OK until you read the Calibration successful message.

Click OK to leave the calibration menu.

Your faders should now be calibrated and ready to use. If the problem persists, please contact our Hardware Support here.

Note: If the software calibration fails, TRAKTOR KONTROL Z2 users may additionally calibrate the hardware faders manually, as explained in the image linked at the bottom of this article.

Recalibrating the EQ- and FX-Knobs of your TRAKTOR KONTROL S4 MK3

Please follow the steps from this Community Post in order to calibrate the EQ- and FX-knobs.

Note: the TRAKTOR KONTROL S4 MK3 does not allow its faders to be recalibrated.

TRAKTOR KONTROL Z2 Hardware Fader Calibration

WARNING: Please be careful when handling the fader as any physical damage to the TRAKTOR KONTROL Z2 unit may result in the warranty being voided.

If the software calibration fails to resolve the issue, the Innofaders on the TRAKTOR KONTROL Z2 can also be calibrated manually. To calibrate an Innofader, follow the instructions in the file attached below.

Symptom

When you attempt to add a KONTAKT Library in Native Access, you receive the error:

Library path is not valid. Please browse again.

The above example shows the error occurring when attempting to add the Complete Orchestral Collection from Best Service.

Cause

The primary cause of this error is having the incorrect folder chosen in Native Access.

Other causes are also covered in the solutions below.

Solutions

Selecting the correct Library folder

In the example in the screenshot above, the location /Volumes/NI content is chosen.

However, this location is not correct. The correct location is /Users/Shared/Complete orchestral collection as seen in the screenshot below:

Please click the BROWSE button and navigate to the specific folder of your KONTAKT Library. It is important that you choose the folder containing the .nicnt file of the library as shown in this example for the Kontakt Factory Library:

If this step has not resolved your issue, please try the additional solutions below:

1. Library Download

If you want to add a 3rd party KONTAKT Library, ensure that the library is downloaded and unzipped as per the instructions from the manufacturer of that library. This may differ depending on the manufacturer as some use their own download manager to download and unzip the library files, while others will provide instructions on how to do this manually.

2. Security Software Blocking Installation

We have also found that in some rare cases, certain security software (such asBitDefender antivirus free edition, Malwarebytes Anti-Malware)could cause an issue with adding the library. Try temporarily disabling any additional security software you may be running.

3. Format of Harddisk

Hard drives formatted as "case sensitive" are not compatible with our products. The supported formats are NTFS for Windows and Extended (Journaled) for Mac OS 10.12 and earlier or Apple File System (APFS) for Mac OS 10.13 and later.

Note: The Native Access repair function is available on Mac OS X 10.11 (or higher) and Windows 7 (or higher).

When starting Native Access, it will automatically scan all activated products and will detect any missing software items such as applications, plug-ins or libraries. Should Native Access find missing software, the corresponding product entry in the Installed products tab shows a REPAIR button:

this article

Possible reasons for missing items include:

The software has been moved to a different location on your computer.

The hard drive containing the software has been renamed.

The files have been deleted.

How to Use the Repair Function

If you wish to locate an application or plug-in file:

Use the REPAIR function to locate missing components of a single product

If you wish to locate multiple KONTAKT libraries, REAKTOR instruments or Expansions:

Use the RELOCATE ALL option to locate multiple missing content libraries

If you cannot locate the missing components or have deleted them:

Use the REPAIR function to reinstall a product

Use the repair function to locate missing content of a single product

When you click the REPAIR button, Native Access will show an info box containing more information about the missing items. In our example on Windows, Native Access cannot find the FM8 application nor the FM8 64-bit VST plug-in:

If you know where the missing items are located, you can relocate them:

Click RELOCATE in the REPAIR info box:

In the list of missing items, click an entry's BROWSE button:

Navigate to the new location of the missing item's folder and confirm your selection.

After you relocated all missing items, click the RELOCATE button to finish the procedure.

Use the RELOCATE ALL option to locate multiple missing content

If you have moved multiple KONTAKT libraries, REAKTOR instruments or Expansions to another location on your computer, Native Access will show a RELOCATE ALL button along with the Repair notification.

Click the RELOCATE ALL button:

Click on the BROWSE button to choose the parent folder where the libraries are now to be found:

If all libraries have not been found, you will be asked to choose another parent folder for those which remain:

Use the repair function to reinstall a product

If you do not know where the missing items are located or the files have been deleted, you can reinstall the product:

Click the user icon in the upper right of Native Access to open the Preferences and make sure that the File locations are set correctly. You can find more information about how to change install locations in .

Click the REPAIR button again and choose REINSTALL in the REPAIR info box:

Note: If you wish to set up a KONTAKT Library provided by Native Instruments instead, read this article.

KONTAKT allows you to add third-party Powered By KONTAKT Libraries to the Browser. These libraries can also be used with the free KONTAKT Player. Please check the third-party manufacturer's product page to find out if your Library is Powered By KONTAKT.

Note: Third-party KONTAKT Libraries that do not have a serial number cannot be added to KONTAKT's Library Browser. Please use the Quick-Load Catalog to organise these libraries, as explained in this video.

Please choose from the following chapters:

1. Setting Up an Already Registered Third Party Library

2. Setting Up a New Third Party KONTAKT Library

1. Setting Up an Already Registered Third Party Library

Launch Native Access from the following location:

Mac: Macintosh HD > Applications > Native Access

Windows: C: > Program Files > Native Instruments > Native Access

Install the latest version of KONTAKT or KONTAKT Player, if available.

In the tab Not installed, find the Library that you want to set up and click ADD LIBRARY:

Click the BROWSE button:

Navigate to the Library folder. In our example we are adding Rhythmology by Sample Logic. Confirm your selection by clicking Select Folder.

Click INSTALL to finish the set up process.

Open KONTAKT. The Library box will now appear in the Libraries Tab:

2. Setting Up a New Third Party KONTAKT Library

Download and unzip the third party KONTAKT Library.

Note: If you have questions about downloading and unzipping the Library, please contact the Library's manufacturer support.

Launch Native Access from the following location:

Mac: Macintosh HD > Applications > Native Access

Windows: C: > Program Files > Native Instruments > Native Access

Install the latest update of KONTAKT or KONTAKT Player, if available.

Click Add a serial:

Add the serial of your Library and click the ADD SERIAL button:

Click the BROWSE button:

Navigate to the Library folder. In our example we are adding EXHALE by Output. Confirm your selection by clicking Select Folder.

Click INSTALL to finish the set up process.

Open KONTAKT. The Library box will now appear in the Libraries Tab:

Symptom

You receive the following error message while installing a product with Native Access:

Support Community

Cause

The installation process of a Native Instruments product requires temporarily extra space on your internal hard drive (or 'system drive'), even if you want to install the product on an external hard drive.

Info on Free Space and Purgeable Space (Mac)

Please note that to find out the actual free space available on your system drive, you need to access the application Disk Utility. You find this in: Applications > Utilities > Disk Utility.

This is necessary, because simply right-clicking on the Mac HD in Finder and choosing "Get info" will show the summation of free space and purgeable space.

Native Access calculates the amount of free space an installation requires from the available free space only (excluding the purgeable space). This is why you may see what is presumably enough free space available, although Native Access requests more:

It is possible to delete purgeable data or move it to your iCloud. Please contact Apple for information on how to do this.

Solutions

Installing Products Individually

If you receive this error message when installing a KOMPLETE Bundle, run the product's installersindividually instead of using theInstall Allbutton.

Additionally, werecommend to change theDownloadLocationandContent Locationin Native Access to a separate hard drive, as explained in this article:

How to Change the Install Locations in Native Access

However please note that it is still the local system drive which requires free space to perform the installation, even when you choose an external disk as the download and content location.

Time Machine Snapshots

Time Machine snapshots may be occupying large amounts of storage. Please contact Apple to learn how to manage those snapshots so that they do not occupy space on your local disk.

If you are still experiencing problems with the installation, please contact our and list the products that are causing issues. Our product experts will contact you and help with the installation.

Service Center

If you receive an error message that your serial number is unknown, there can be different reasons for this:

Make sure that the serial number is typed in correctly.

KONTAKT libraries from other manufacturers than NI (so-called 'OEM' or 'third-party' libraries), that only run in the full version of KONTAKT, don't have to be registered with NI. The registration process as well as the download is handled by the manufacturer. In case you have a problem with the registration or download, please contact the manufacturer.

Serial numbers that contain alphanumeric digits can only be used with Native Access.

Serial numbers that contain only numeric digits, can be used with and Native Access.

If your want to activate a TRAKTOR hardware / software bundle in Service Center, please use the software serial number to activate the TRAKTOR PRO software. In general we recommend to use Native Access for activations.

Please follow the below steps if your KONTAKT Library is not displayed in KONTAKT's Library Browser.

If your have moved or cannot find the folder containing the Library you already installed, read this article.

If you need to install and set up a KONTAKT Library for the first time, read this article.

If the previous descriptions do not apply to your case, continue with the below troubleshooting.

The Library must be Set to Display in the Browser

Note: The option to display / hide Libraries is available in KONTAKT 5.6.8 (or higher).

Open the KONTAKT Preferences (Mac) / Options (Windows) and switch to the Libraries tab.

In the list, make sure that all Libraries that you wish to appear in the Library Browser are visible by clicking the square next to the Library name.

Native Access

In our example, Action Strikes is unselected and will not show up in KONTAKT's Library Browser.

The Library must be Switched from Demo to Full Version

In some cases, KONTAKT libraries may disappear from the Library tab after restarting KONTAKT or switch unexpectedly to demo mode. To resolve this issue follow the steps below:

Download and install the latest version of KONTAKT, which is available in.

Close Native Access, open it again and log in. During the launch process Native Access updates your product database automatically in the background. This process may take several minutes.

Start KONTAKT in standalone version. All the installed KONTAKT libraries should be available again.

The following article explains how to set up Ableton Livefor the use ofKOMPLETE KONTROL with the KOMPLETE KONTROL S-Series MK2 Keyboards on a Mac computer.

this article

If you want to set up Ableton Live for another KOMPLETE KONTROL keyboard or OS, please click the corresponding link:

KOMPLETE KONTROL S-Series MK2 (Windows)

KOMPLETE KONTROL S-Series MK1 (Mac)

KOMPLETE KONTROL S-Series MK1 (Windows)

KOMPLETE KONTROL A-Series

KOMPLETE KONTROL M32

Depending on which version of Live you use, the setup steps differ. Follow the steps for your version of Live below:

Ableton Live 10

Ableton Live 9

Ableton Live 10

This feature requires at least Live 10.1 and KOMPLETE KONTROL 2.1.2.

Note: if using Ableton Live 10.0.x, please follow the setup steps outlined for Ableton Live 9.

Connect your S-Series MK2 keyboard to your computer.

Start Live and go to Preferences > Link MIDI.

Assign a freeControl Surfaceslot toKomplete Kontrol SMK2 by selecting it from the drop-down list.

Select Komplete Kontrol DAW -1 under Input and Output.

To find out how to use the host integration features, please download the 'KOMPLETE KONTROL S-Series MK2 DAW Shortcut Sheet' that is linked below this article.

Ableton Live 9

The features described here require at least Live 9.2.3. and KOMPLETE KONTROL 1.9.0.

There are four steps involved to set up Live with your KOMPLETE KONTROL S-Series MK2:

1. Installing the MIDI Remote Script

Ensure that Live is not running.

Navigate to the following folder:

Macintosh HD > Library > Application Support > Native Instruments > Host Integration > Ableton Live

Copy the "_NativeInstruments" folder, as well as the "Komplete_Kontrol_Mk2" folder.

Open your Applications folder and right-click the Live application symbol. In the contextmenu, click onShow Package Contents.

In the Live package, navigate to Contents > App-Resources > MIDI Remote Scripts.

Paste the folders you have copied into the MIDI Remote Scripts folder:

2. Installing the KOMPLETEKONTROLInstrument Racks

In this step, you will learnhow tocopy the required KOMPLETE KONTROLInstrument Rackfiles to your LiveUser Library. This way Livewill recognize the KOMPLETE KONTROL Instrument Racks andadd themto the browser.

Navigate to the following folder:

Macintosh HD > Library > Application Support > Native Instruments > Host Integration > Ableton Live

Copy the"Komplete Kontrol VST.adg" and"Komplete Kontrol AU.adg" filesto your clipboard by selecting both of them, right-clicking on the selectionand choosingCopy 2 Items.

Paste the .adg files to your LiveInstrument Rack folder. By default this folder is located here: Macintosh HD > Users > *Username* > Music > Ableton > User Library > Presets > Instruments > Instrument Rack

3. Configuring Livefor the use of KOMPLETE KONTROL with the KOMPLETE KONTROL S-Series Keyboards

Once the MIDI remote script and the instrument rack files are installed in the correct locations, you need to activate Komplete Kontrol as a control surface in Live's preferences.

Start Live.

Open Live'sPreferencesand go to the Link MIDITab.

Assign a freeControl Surfaceslot toKomplete Kontrol MK2 by selecting it from the drop-down list.

SelectKomplete Kontrol DAW - 1 underInput andOutput.

Go to the File / Foldertab of Live's Preferences and make sure the Use Audio Units andUse VST Plug-in System Folders options are activated. If these options were not activated, press the Rescan button after having set them to On.If you skip this step, you will not be able to load KOMPLETE KONTROL correctly in Live. Read this article for more information on plug-in administration in Live.

4. Loading KOMPLETE KONTROL in Live

To load KOMPLETE KONTROL in Live,drag theKOMPLETE KONTROLInstrument Rackfrom the browser to an empty MIDI Track. The KOMPLETE KONTROL Instrument Racks are called:

Komplete Kontrol VST.adg(VST plug-in format)

Komplete Kontrol AU.adg (Audio Unitsplug-in format,Mac only)

You will find them here in the Live browser:Instruments > Instrument Rack. Make sure not to use the VST version instead of the Instruments Rack version of KOMPLETE KONTROL, if not you might experience connection issues as described in .

Important Note: Don't use boththeAU and VST versions of KOMPLETE KONTROL in the same Live project. You have to use the same plug-in format across all instances in your project. Otherwise automatic track focuswill not work correctly.

Symptom

While installing an NI upgrade / crossgrade / update product, the process fails and Native Access displays the following error message:

Activating *Product* failed: you are missing the base product for which this upgrade/crossgrade/update is valid.

Windows

Causes

This error message may be caused by the following:

Logging into Native Access with a different NI account than that which your base product is registered under.

Attempting to register an upgrade / crossgrade / update version without owning a valid base product.

Trying to activate a product whose base product's license is requested to be transferred.

Attempting to activate a software serial before activating the corresponding hardware product (valid only for hardware/software bundle products).

Attempting to install the MASCHINE Factory Selection, even though the full MASCHINE 2 Software and MASCHINE Factory Library are already installed.

Solutions

Ensure that you are logged into Native Access with the email address you had previously used to register your base product. You can check what email address you have used to log into Native Access by clicking theuser icon in the top right:

Ensure that you have purchased the correct upgrade / crossgrade / update product. The purchase page on our website will inform you of the upgrade options available to you. You must be logged into your account on the Native Instruments website in order for the update options to appear. In the below example, being an owner of KOMPLETE 7 qualifies for a KOMPLETE 12 UPDATE:

If you have incorrectly purchased an upgrade / crossgrade / update product, contact the Account Support team by clicking here.

Ensure that the base product for your upgrade / crossgrade / update product is not in the process of being transferred. For example, if you have purchased a TRAKTOR PRO 3 UPDATE the corresponding base product (TRAKTOR PRO 2) cannot be transferred. You can cancel a transfer request as shown in this article.

If you have purchased a hardware product, ensure you register this first before attempting to install the bundled software. You find the hardware serial number on the underside of your hardware product. Enter this 25 digit serial in Native Access using the Add a Serial option:

Note: it may take several minutes before your software is ready to be installed. Check availability with the refresh button.

The MASCHINE Factory Selection is a reduced version of the full MASCHINE Factory Library. If you already own the full MASCHINE 2 Software (that comes with the full MASCHINE Factory Library), you should not install the MASCHINE Factory Selection, because this would cause double entries in your MASCHINE browser. If you accidentally installed the MASCHINE Factory Selection and it stays in demo mode, please uninstall it again as shown in these articles for Mac and for .

The KOMPLETE KONTROL A-Series and MASCHINE MIKRO MK3 both include the following products:

MASCHINE 2 Software

MASCHINE Factory Selection

After registering your controller, it can take several minutes until the software products appear in Native Access for installation. If the products do not show up after several minutes, please restart Native Access.

For Existing Owners of MASCHINE:

If you already own MASCHINE and installed the MASCHINE 2 software before registering a KOMPLETE KONTROL A-Series keyboard or a MASCHINE MIKRO MK3, MASCHINE Essentials will not show up in Native Access, since it is the same software as MASCHINE 2. You can verify that the MASCHINE Essentials license is registered in your account after logging into My Products and Serials.

Please also note that the MASCHINE Factory Selection is a reduced version of the MASCHINE Factory Library, already included in you existing MASCHINE software bundle. You don't need to additionally install the MASCHINE Factory Selection.

If these solutions did not help, please contact our product experts in our Support Community.

The following article explains how to set up Ableton Live 9 and 10 with the KOMPLETE KONTROL S-Series MK1 Keyboards on a Windows computer:

this article

If you want to set up Ableton Live for a different KOMPLETE KONTROL Keyboard or OS, please click the corresponding link:

KOMPLETE KONTROL S-Series MK1 (Mac)

KOMPLETE KONTROL S-Series MK2 (Mac)

KOMPLETE KONTROL S-Series MK2 (Windows)

KOMPLETE KONTROL A-Series

KOMPLETE KONTROL M32

This feature requires at least Live 9.2.3. and KOMPLETE KONTROL 1.9.0.

There are four steps involved to set up Live with your KOMPLETE KONTROL S-Series MK1 as explained below:

1. Installing the MIDI Remote Script

In this section, you will learn how tocopy the KOMPLETE KONTROLMIDI Remote Script to Live's MIDI Remote Scripts directory. This will allow Liveto recognize KOMPLETE KONTROL as a control surface.

Ensure that Live is not running.

Navigate to the following folder:

C: > Program Files > Common Files > Native Instruments > Host Integration > Ableton Live.

Copy the "_NativeInstruments" folder, as well as the "Komplete_Kontrol_Mk1" folder.

Go to the MIDI Remote Scripts folder in Live's installation directory. By default, itis located here:

C: > ProgramData > Ableton > Live 9 (or 10) > Resources > MIDI Remote Scripts.

Note: The Program Data folder may be hidden. This article explains how to display hidden files and folders in Windows.

Paste the folders you have copied into the "MIDI Remote Scripts" folder.

2. Installing the KOMPLETEKONTROLInstrument Racks

In this step, you will learnhow tocopy the required KOMPLETE KONTROLInstrument Rackfiles to your LiveUser Library. This way Livewill recognize the KOMPLETE KONTROL Instrument Racks andadd themto the browser.

Navigate to the following folder:

C: > Program Files > Common Files > Native Instruments > Host Integration > Ableton Live

Copy the "Komplete Kontrol VST.adg" fileto your clipboardby right-clickingit and choosingCopy.

Paste the .adg file to the Instrument Rack folder in your Live User Library. By default this folder is located here:

C: >Users > *Username* > Documents > Ableton > User Library > Presets > Instruments > InstrumentRack

3. Configuring Livefor the use of KOMPLETE KONTROL with the KOMPLETE KONTROL S-Series Keyboards

Once the MIDI remote script and the instrument rack files are installed in the correct location, you need to activate Komplete Kontrol as control surface in Live's preferences.

Start Live.

Open Live'sPreferencesand go to the Link MIDITab.

Assign a freeControl Surfaceslot toKomplete Kontrol Mk1 by selecting it from the drop-down list.

Note: Live's auto-selection may choose the Komplete Kontrol Mk2 instead of the Mk1 automatically. If it does, simply choose the Komplete Kontrol Mk1 from the Control Surface list.

SelectKomplete Kontrol DAW - 1 underInput andOutput.

4. Loading KOMPLETE KONTROL in Live

To load KOMPLETE KONTROL in Live,drag theKOMPLETE KONTROLInstrument Rackfrom the browser to an empty MIDI Track. The KOMPLETE KONTROL Instrument Rack is called:

Komplete Kontrol VST.adg(VST plug-in format)

You will find the rack here in Live's browser:Instruments > Instrument Rack. Make sure not to use the VST version instead of the Instruments Rack version of KOMPLETE KONTROL, if not you might experience connection issues as described in .

The following article explains how to set up Ableton Live 9 and 10 with the KOMPLETE KONTROL S-Series MK1 Keyboards on a Mac computer.

this article

If you want to set up Ableton Live for a different KOMPLETE KONTROL Keyboard or OS, please click the corresponding link:

KOMPLETE KONTROL S-Series MK1 (Windows)

KOMPLETE KONTROL S-Series MK2 (Mac)

KOMPLETE KONTROL S-Series MK2 (Windows)

KOMPLETE KONTROL A-Series

KOMPLETE KONTROL M32

This feature requires at least Live 9.2.3. and KOMPLETE KONTROL 1.9.0.

There are four steps involved to set up Live with your KOMPLETE KONTROL S-Series MK1 as explained below:

Installing the MIDI Remote Script

In this section, you will learn how tocopy the KOMPLETE KONTROLMIDI Remote Script to Live's MIDI Remote Scripts directory. This will allow Liveto recognize KOMPLETE KONTROL as a control surface.

Ensure that Live is not running.

Navigate to the following folder:

Macintosh HD > Library > Application Support > Native Instruments > Host Integration > Ableton Live

Copy the "_NativeInstruments" folder, as well as the "Komplete_Kontrol_Mk1" folder.

Open your Applications folder and right-click the Live 9 (or 10) application symbol. In the contextmenu, click onShow Package Contents.

In the Live package, navigate to Contents > App-Resources > MIDI Remote Scripts.

Paste the folders you have copied into the "MIDI Remote Scripts" folder:

Installing the KOMPLETEKONTROLInstrument Racks

In this step, you will learnhow tocopy the required KOMPLETE KONTROLInstrument Rackfiles to your LiveUser Library. This way Livewill recognize the KOMPLETE KONTROL Instrument Racks andadd themto the browser.

Navigate to the following folder:

Macintosh HD > Library > Application Support > Native Instruments > Host Integration > Ableton Live

Copy the"Komplete Kontrol VST.adg" and"Komplete Kontrol AU.adg" filesto your clipboard by selecting both of them, right-clicking on the selectionand choosingCopy 2 Items.

Paste the .adg files to your LiveInstrument Rack folder. By default this folder is located here:

Macintosh HD > Users > *Username* > Music > Ableton > User Library > Presets > Instruments > Instrument Rack

Configuring Livefor the use of KOMPLETE KONTROL with the KOMPLETE KONTROL S-Series Keyboards

Once the MIDI remote script and the instrument rack files are installed in the correct location, you need to activate Komplete Kontrol as control surface in Live's preferences.

Start Live.

Open Live'sPreferencesand go to the Link MIDITab.

Assign a freeControl Surfaceslot toKomplete Kontrol Mk1 by selecting it from the drop-down list.

Note: Live's auto-selection may choose the Komplete Kontrol Mk2 instead of the Mk1 automatically. If it does, simply choose the Komplete Kontrol Mk1 from the Control Surface list.

SelectKomplete Kontrol DAW - 1 underInput andOutput.

Go to the File / Foldertab of Live's Preferences and make sure the Use Audio Units andUse VST Plug-in System Folders options are activated. If these options were not activated, press the Rescan button after having set them to On.

Loading KOMPLETE KONTROL in Live

To load KOMPLETE KONTROL in Live,drag theKOMPLETE KONTROLInstrument Rackfrom the browser to an empty MIDI Track. The KOMPLETE KONTROL Instrument Racks are called:

Komplete Kontrol VST.adg(VST plug-in format)

Komplete Kontrol AU.adg (Audio Unitsplug-in format)

You will find them here in the Live browser:Instruments > Instrument Rack. Make sure not to use the VST version instead of the Instruments Rack version of KOMPLETE KONTROL, if not you might experience connection issues as described in .

Important Note: Don't use boththeAU and VST versions of KOMPLETE KONTROL in the same Live project. You have to use the same plug-in format across all instances in your project. Otherwise automatic track focuswill not work correctly.

Native Instruments introduces Usage Data Tracking technology which enables the NI application toautomatically track anonymous usage data that you can choose to share with us.

We encourage all users to keep Data Tracking enabled as it provides a valuable tool for understanding the performance of Native Instruments applications when they are used in real life situations.

How Can I Benefit from Usage Data Tracking?

Improving Quality

Native Instruments conductssystematic tests in order ensure the quality and stability of all products. However, it is impossible to test on all computer setups (consumer market or self-assembled). The data gathered by Usage Data Tracking helps identify certain configurations where installing or operating our software may pose technical issues. By enabling the collecting of data, Native Instruments will be able to identify and fix these issues faster and more efficiently.

Understanding Use Cases

Knowledge about computer systems and external hardware used with our applications will allow Native Instruments to identify common setups and usability issues, leading to better product development. By sharing your usage data, you ensure your specific usecase is strengthened within our product portfolio.

What Type of Data is Being Tracked?

All transmitted data is anonymous. It does not tell us anything that would allow us to identify you as a person. For more information, please read our Privacy Policy Statement here.

Data Being Tracked

The following data will be transmitted by Usage Data Tracking:

System profile

Current location (country and city)

Data about your interaction with the software (e.g. actions you perform or audio interfaces you connect)

Data Not Being Tracked

The following data will not be gathered by Usage Data Tracking:

Personal data (Name, email address, payment details, serial numbers, etc.)

User content (file names being referenced, samples, songs, tags, comments, mappings etc.)

Any user activity outside of the NI application

How Can I Disable / Enable Usage Data Tracking?

Usage Data Tracking can be disabled / enabled at any time, allowing you to decide exactly when you wish to share anonymous data. You can change the setting in Native Access. The setting will be used by all other NI products that offer Usage Data Tracking.

Open Native Access.

Click the User-icon in the upper right and choose Preferences.

Under Settings, choose No, I don't want to contribute (data tracking disabled) or Yes, enable usage data tracking (data tracking enabled).

Note: Usage Data Tracking technology is enabled / disabled on each individual computer. This means that if you use the NI application on more than one computer, disabling / enabling Data Tracking will not automatically disable / enable Data Tracking on the other computer.

Symptom

Your NI application crashes when you try to start it.

Cause

The application tries to load the driver for the on-board sound card of your computer, while different sample rates are set for the individual outputs of your sound card(s).

Solution

Make sure the sample rate is the same for all individual inputs and outputs of your sound cards:

Go to the Windows Control Panel and open the Sound control panel.

In the Playback section, click on one entry and choose Properties.

In the Properties window, click the Advanced tab.

Check the sample rate. In our example screenshot below, the sample rate is set to 44.100 Hz.

Repeat this process for all entries in the Playback section and make sure to choose the same sample rate settings for all outputs.

After finishing all the output entries, repeat the whole procedure for all input entries in the Recording section.

My MASCHINE Software Crashes at Startup (Windows)

If the problem persists, follow these steps:

Close all applications.

Download and unzip the NI_regfile.zip file from the end of this article.

Double-click the respective *productname*.reg file (e.g. Massive.reg).

Confirm the import.

Proceed, depending on your audio interface:

If you are using an external audio interface:

Start your NI application.

Go to the Audio Settings and choose your interface's ASIO driver as Audio Device.

If you are using an on-board sound card:

Download and install ASIO4ALL.

Start your NI application.

Open the Audio Settings and choose ASIO4ALL as your Audio Device.

Related Articles

The end-user license agreement ( EULA ) for Native Instruments products allows installation on two computers (three computers for all versions of MASCHINE and KOMPLETE). It is not allowed to use your installations simultaneously.

If you replace one of your computers it is not necessary to deactivate an existing installation, but due to the license agreement it is required to uninstall the product from the previously used computer.

If your computer crashed or you replaced the hard drive and it is not possible to uninstall the NI product, proceed with the activation on the new computer. You will still maintain the number of activations granted by the End User License Agreement.

Please do not create a new account! Always use the same login (email address) to activate on a new computer, as your serial number is connected to your Native Instruments account.

Related Articles

Installing Native Instruments Products on a New Computer

What is an Native Instruments User Account?

How to Uninstall Native Instruments Software and Drivers from a Mac OS X Computer

How to Uninstall Native Instruments Software and Drivers from a Windows Computer

When creating a Native Instruments User Account you can choose between a Private or Business Customer type.

Which Payment Methods are accepted in the Online Shop?

Business Customers can purchase products excluding VAT. VAT is an indirect sales tax, which stands for "Value Added Tax". If you live in the European Union (but outside of France, Germany or the UK) AND are exempt from VAT, enter your VAT Code in the appropriate field of your Native Instruments User Account (it is necessary to be registered as a Business Customer to use this option).

Before finalizing the order process, the German VAT will be deducted from the sales price to avoid double taxation. Please make sure that you are exempt from VAT in the EU before entering your tax ID.

Important Note: When creating a Native Instruments User Account bear in mind that after clicking the SAVE button, your selection (either Business or Private Customer) becomes permanent and CANNOT be changed afterwards. If you need to change your account type it will be necessary to create a new account with a different email address.

Related Articles

Notes on Selling a Native Instruments Product

What Is a Native Instruments User Account?

What are the delivery charges for Orders from the Online Shop?

A VAT number can only be added to a Native Instruments business account, as opposed to a private account. In this manner you can exclude the VAT (Value Added Taxes) from your purchases. Read more about the differences between a business and a private account in this article.

It is not possible to change the VAT number of a business account once the original VAT number has been set. If you require a different VAT number, please create a new user account registered under a different username / email address.

Symptom

The installation of an NI product update fails on Windows, e.g. with this error message:

Installation failed: Uninstall error

Further symptoms include:

The NI software installation fails.

The NI driver installation fails.

The NI products are not displayed under Programs and Features in the Windows Control Panel.

The NI installer asks you to uninstall first before installing, although the program has been uninstalled.

The component you want to install in a NI installer is marked with a red cross.

Cause

This usually happens if a product installation has been interrupted before being completed and the installer is not able to uninstall the previous version.

Solution

The NI Uninstall RegTool can fix issues with update installations or reinstalls. Follow these steps:

Download the file NI Uninstall RegTool_64bit.zip attached at the bottom of this article and unzip it.

Right-click the extracted file NI Uninstall RegTool_64bit.exe and choose Run as administrator:

If a User Account Control window pops up, confirm with Yes.

Select the product that is causing issues, e.g. The Giant and click Remove selected product:

Confirm with OK to start the process.

Now you can start the installation of the NI product again.

Please click on the name of your device to find a list of solutions for issues with your TRAKTOR hardware device:

TRAKTOR

TRAKTOR KONTROL S4

TRAKTOR KONTROL S2

TRAKTOR KONTROL S8

TRAKTOR KONTROL Z2

TRAKTOR KONTROL X1

TRAKTOR KONTROL F1

TRAKTOR KONTROL S5

TRAKTOR KONTROL D2

TRAKTOR AUDIO 6 / 10

AUDIO 4 / 8 DJ

TRAKTOR AUDIO 2

TRAKTOR KONTROL Z1

After having conducted systematic tests, Native Instruments confirms full macOS Catalina compatibility with the latest versions of all current products *.

IMPORTANT NOTE: macOS 10.15 terminates the operability of some NI legacy hardware. This includesMASCHINE MK1, AUDIO 2 / 4 / 8 DJ, AUDIO 2 MK1 and TRAKTOR S4 / X1 MK1.

The workaround for macOS 10.12 - 10.14 (as described in this article ) does not work on macOS 10.15. If you still want to use these legacy devices, do not update to macOS 10.15!

Further Notes

Product

Compatible with macOS 10.15

All Current Products *

YES

KONTAKT 5

YES

TRAKTOR PRO 2

NO

TRAKTOR Z2*

NO

* The Z2 is not compatible with initial macOS 10.15.0, but potentially compatible with future updates. We have filed a report with Apple.

This article has been last updated on November 21st, 2019

Native Access is an administration tool for product activation, installation and updates for all your Native Instruments products. Native Accessis available for download on this page of our website.

Which NI Products are Supported in Native Access?

Native Access supports all current NI products.

Does Native Access replace Service Center?

Yes. Native Access replaces Service Center for all your product registrations and installations.

Where Can I Find Updates for Products that are not Supported by Native Access?

You can find installers for older Native Instruments product updates in the Update Manager. For instructions on installing legacy product updates, read chapter 'Downloading and Installing a Software Product Update from the UPDATES Page' of this article.

Do I need to Register a Hardware Product?

Yes. When you register a hardware product automatically activates the included software. Find more information in this article.

Do I need to Install all Products at Once?

No. Native Access lets you install products individually from the Not installed tab at any time you wish.

My computer is not Connected to the Internet. How do I Install and Update my Products?

Native Access requires an internet connection in order to install and update your products. KOMPLETE (ULTIMATE) hard drive users can install directly from the hard drive but the computer needs to be connected to the internet when entering the KOMPLETE (ULTIMATE) serial number.

What operating systems are supported by Native Access ?

You can find the current system requirements for Native Access in this page.

Related Articles

Using Native Access

Native Access: Common Problems

Note: To reinstall a product on OS X 10.9, refer to this article instead.

To reinstall a NI product, follow these steps:

Open Native Access.

Click the user icon in the upper right, choose Preferences and verify that the File locations are set to the correct paths on your hard drive. You can find more information in this article.

In the Installed products tab, place the mouse above FULL VERSION (or DEMO) in the product entry and click REINSTALL.

here

Start the installation process by confirming once more with REINSTALL.

Note: Native Instruments legacy products and third party KONTAKT libraries cannot be reinstalled from Native Access. To find installers for your legacy product, click . Third party KONTAKT libraries can be downloaded from the original manufacturer's website.