npm, Inc. FAQs

Your username is the email address you entered when setting up your account. If you do not remember which email address this is, or if you are still having trouble logging in, email us at [email protected].

We can help you find and/or reset your account credentials using your name or shipping address.

We've updated our store! (You may have noticed things looked a little different...) We hope the changes will make your shopping experience easier and faster.

These updates do (sorry for the inconvenience) mean you'll have to re-activate your old account on our shiny, new store.It should take less than 3 minutes.

Step 1: Visit our account registration page.

Step 2:Fill in the same information you previously used to shop with us and click Create.

[email protected]

Step 3:An email will be sent to you. Click the Activate your account button in the email.

Step 4: This is the final stepphew!On the account activation page, enter the same passwordyou'veused in the past or use this chance to pick a brand new one.

If you have any issues with your account set up, please reach out to us at or 866-866-5621.

Each Basic Kit includes transcripts and outlines to help you prepare to preach the message series.

Each Premium Sermon Kit includes transcripts and outlines to help you prepare to preach the message series. It also includes all the media elements (like videos and graphics) to fully recreate the series at your church.

Below is a visual guide to our tools for Sunday.

Sermon intro videos are videos that can be used in your Sunday services to introduce your own message or message series.

Yes, all of the products in our bundled offers are available individually.Simply search for the title(s) of the products you would like to buy to be directed to their individual product pages.

Our bundles are categorized in our system as an individual product so unfortunately the included items cannot be changed.

Shipping to Any Country Other Than Canada All international packages will be shipped via USPS Priority International Delivery. Delivery times vary depending on the country and the customs policies for that country.

Shipping to Canada

Packages weighing less than four pounds will be sent via United States Postal Service (USPS) First-Class Package International Service, usually delivered within 714 business days.

Packages weighing four pounds or more will be shipped via USPS Priority International Delivery, usually delivered within 410 business days.

Customs Information If you place an order to be delivered to a foreign country, please be aware that the recipient must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to customs duties and fees, which are levied once a shipment reaches that particular country. Additional charges for customs clearance must be borne by the recipient; unfortunately, we have no control over these charges and cannot predict what they will be. Please contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Expedited Shipping

We're sorry but expedited shipping is not available for international orders.

United States Postal Service (USPS) Media Mail- Available for all media materials provided the package weight is 70 pounds or less. Tracking number provided. Usually delivers within 210 days of pickup, however, delivery is not guaranteed.

United States Postal Service (USPS) First-Class Mail Available only for packages weighing less than 13 ounces. Tracking number provided. Usually delivered within 37 business days of pickup, however, delivery is not guaranteed. United States Postal Service (USPS) Priority Mail Tracking number provided. Usually delivered within 37 business days of pickup, however, delivery is not guaranteed. FedEx Home Delivery Tracking number provided. Most FedEx Home Delivery orders are delivered within 15 business days of pickup. FedEx Ground Delivery Tracking number provided. Most FedEx Ground orders are delivered within 15 business days of pickup. FedEx Two-Day Delivery Tracking number provided. Orders placed before 1:30 p.m. Eastern will be delivered the second business day by end of business. FedEx Standard Overnight Delivery Tracking number provided. Orders placed before 1:30 p.m. Eastern will be delivered the following business day by end of business.

Please note that we do NOT offer FedEx Saturday delivery. Orders placed on Fridays with Standard Overnight Delivery will be delivered on the following Monday.

Our Distribution Center operates from 9 a.m. to 4 p.m. MondayFriday. Generally, orders placed before 1 p.m. Eastern will be packaged and shipped the same day. Orders placed after 1 p.m. Eastern will be packaged and shipped the following day.

However, our offices will be closed from 12:00 p.m. Eastern on Wednesday, November 27 through Friday, November 29. We will resume regular hours on Monday, December 2 at 9 a.m.

You will receive a shipping confirmation email when your package is mailed. (These sometimes get caught in spam filters, so check there if you haven't received your shipping confirmation within 2 business days of placing your order.)

Our sale items will be valid Friday, November 29 through midnight (EST) Monday, December 2.

DVDs are available in one of three formats; each can be used differently depending on the group setting.

Companion DVDs: These DVDs have a companion paperback study guide or book, which can be found in the "Study Guides" section of our store.

Study DVDs: These DVDs contain both the full-length messages and trimmed (15- to 20-minute) video segments. The trimmed messages can be accessed from the DVD Main Menu page once the disc has been placed in a DVD player or computer. A digital Leader Guide is also available in the Additional Resources folder on the disc.

Series DVDs: These DVDs include an Additional Resources folder which contains a Leader's Guide PDF and downloadable discussion questions.

Reference the product description for any DVD if you have questions about the format of a specific message series.

Within 90 days of purchase, we are happy to accept the return of any items in new condition.

Because our products are updated and reprinted on a regular basis, we cannot accept returns of items purchased more than 90 days earlier.

Return Process

Email us at [email protected] with your order details.

Mail your item(s) back to us. Please package them carefully since we will not be able to issue a refund for any products that are damaged in transit. If possible, include the order number or name associated with the order and mail your item(s) to:North Point ResourcesAttn: Customer Returns - Order #4400 North Point PkwySuite 152Alpharetta, GA 30022Please note that you are responsible for the shipping costs and choice of carrier when sending a return.

Once we receive your item(s), we will issue a refund via your original method of payment.

Youll get an email notice that your return has been accepted and a refund has been issued.

For large ministry orders of more than 100 units of a single product, two additional terms apply to any returns. Read about them here.

A small magnifying glass icon is located in the upper-right corner of every page. Click the icon and a search box will appear. Enter your search terms in the box and click "Search."

Study guides are available for many of our message series but not all of them. Our selection of study guides can be viewed in the " Study Guides " section of our store. The DVDs with a matching study guide or book are noted as " DVD Studies " and links to the study guide or book can be found at the bottom of each DVD product page.

We accept payment via American Express, MasterCard, Visa, and Discover. We also offer checkout via PayPal or Amazon Pay.

We work hard to minimize shipping expenses as much as possible. The shipping costs you pay reflect the costs of our carriers: USPS and FedEx.

We have added Media Mail as a shipping option for qualifying orders in order to give you a more cost-effective choice.

We wish we could offer expedited, low-cost shipping, but as a non-profit ministry, we reinvest every dollar in creating products that make churchand Godirresistible (rather than subsidizing freight expenses). Ordering directly from us, even though shipping expenses apply, helps us go further, faster with your financial support.

We are so sorry for any picture quality issues you encounter while watching our DVDs. Unfortunately, pixelation, blurriness, and out of sync audio and video can be common issues.

Most often, this occurs when our DVDs are played on high definition televisions. Video on our DVD discs is compressed to standard definition in order to fit on the disc. But this can mean that picture quality issues appear when the discs are then played on a high definition screen.

The picture quality problems will be less noticeable if the disc is played on a standard definition television or computer, but at the moment, we do not have an alternative fix. We're working hard to find one.If the issues on your specific disc disrupt your viewing experience, please reach out and let us know by emailing [email protected].

You can also use Anthology (a free app with many of our study videos) to stream messages on your phone or television. Search for "Anthology studies" on the App Store, Google Play, AppleTV, or ROKU. Streamed videos should not experience any picture issues if you have a reliable Internet connection.

Orders placed Monday-Thursday before 1:30pm(ET) and Fridays before 12:00pm(ET) will typically ship the same day. Orders placed after that time will be processed on the following business day. (Note that federal holidays will affect this regular shipping schedule.)

If you select FedEx 2Day or FedEx Standard Overnight and place your order after 1:30pm (ET), please contact us directly and we will do our best to get your package shipped the same day when necessary.

(Email) [email protected] (Phone) 866-866-5621

Downloadable Products

Once you have purchased a downloadable product, you are immediately provided permanent access to the digital files. So unfortunately, we cannot accept returns on downloadable products.

If you purchased a downloadable product by mistake or accidentally purchased an additional copy of a downloadable product you already owned, well be happy to help. Email us at [email protected] with your order details.

Within 90 days of purchase, we are happy to accept the return of any items in new condition.

Because our products are updated and reprinted on a regular basis, we cannot accept returns of items purchased more than 90 days earlier.

Damaged or Incorrect Products

We work hard to make sure the products you order arrive on your doorstep in perfect condition. If this didnt happen, were so sorry. Please email us at [email protected] so we can fix it. Well ship you a replacement right away. And if necessary, well cover the cost and provide a shipping label for the return of the incorrect item(s).

If you have forgotten your password, click the "Forgot Your Password" link located at the bottom of the sign in screen.

You will receive an email promptingyou to reset your password. Thisemail should arrive within 30 minutes of your request. If it has not arrived, check your spam/filtered email folder.

If the password reset email never arrives or if you're still having issues logging in, just give us a call at 866-866-5621 or email us at [email protected]. We'll be happy to reset your password for you.

For customer security, we do not store credit card information as part of your account settings.Your card number will need to be manually entered for each transaction.

We do offer the option to checkout with Paypal or Amazon Pay, whichcan speed up the checkout process if you have a Paypal or Amazon account.Your Paypal and Amazon accounts save your bank account and/or credit card information. The checkout process will guide you through logging in to your account on their site to select your form of payment, before sending you back to our online store to complete your purchase.

We've updated our store! (You may have noticed things looked a little different...) We hope the changes will make your shopping experience easier and faster.

These updates do (sorry for the inconvenience) mean you'll have to re-activate your old account on our shiny, new store.It should take less than 3 minutes.

Step 1: Visit our account registration page.

Step 2:Fill in the same information you previously used to shop with us and click Create.

[email protected]

Step 3:An email will be sent to you. Click the Activate your account button in the email.

Step 4: This is the final stepphew!On the account activation page, enter the same passwordyou'veused in the past or use this chance to pick a brand new one.

If you have any issues with your account set up, please reach out to us at or 866-866-5621.

Sometimes order confirmation emails are caught in spam filters. Check the spam folder of your inbox to identify if this has happened.

You can always check the status of your order and confirm that it was properly submitted by logging in to your account and searching for the most recent order placed under your Order History. If the order was submitted, you can click the order number for a status update.

If youcan't locate your order #, email Christy at [email protected] or call us at 1-866-866-5621 and we'll be happy to confirm that your order was successfully placed.

We've listed below the sermon tools offered on our store. Included contents are listed under each product.

Basic Sermon Kit

What's included?

Message Discussion Questions (PDF Format)

Message Transcripts (PDF Format)

Message Outlines (PDF Format)

Message Audio Files (PDF Format)

1 Series Production Order (Including Worship Sets)

Limited License Agreement

All content is downloadable.

Premium Sermon Kit

What's included?

Logos and Graphics (JPEG Format)

Sermon Intro Videos (MOV Format)

Bulletin Templates (TIFF Format)

Message Discussion Questions (PDF Format)

Message Transcripts (PDF Format)

Message Outlines (PDF Format)

Message Audio Files (PDF Format)

1 Series Production Order (Including Worship Sets)

Limited License Agreement

All content is downloadable.

Sermon Intro Video

What's included?

1 MOV Video File

16 x 9 Viewing Format

Limited License Agreement

All content is downloadable.

Pre-Service Video

What's included?

1 MOV Video File

16 x 9 Viewing Format

Limited License Agreement

All content is downloadable.

If you need a copy of your receipt you'll need to access the confirmation email sent to you when you originally placed the order.

Click "View Your Order" (see image below) and you'll be directed to the information where you can print a copy of your order receipt.

[email protected]

If you are unable to locate the original confirmation email, contact Christy at and we'll gladly send a copy of your order receipt.

If you purchased downloadable products from us before June 6, 2018, you still own those downloadable files, but unfortunately, they are no longer easily accessible from your account. (We made some changes to our online store and are so sorry for this inconvenience.)

If you need access to a downloadable product you purchased in the past, please email us at [email protected]. We are happy to resend a download link for any past purchase.

If you purchased a downloadable product after June 6, 2018, you should have received an email (usually within 30 minutes of placing your order) alerting you that your downloads were ready. Click the link(s) in that email to begin downloading your file(s). If you cannot locate this email, reach out to us at [email protected] and we will resend it.

Weve recently updated our online store.If you had an account with us previously, we just need to activate your account on our shiny, new store. It should take less than 3 minutes.

Step 1: Visit our account registration page.

Step 2:Fill in the same information you previously used to shop with us and click Create.

[email protected]

Step 3:An email will be sent to you. Click the Activate your account button in the email.

Step 4: This is the final stepphew!On the account activation page, enter the same passwordyou'veused in the past or use this chance to pick a brand new one.

If you have any issues with your account set up, please reach out to us at or 866-866-5621.

If you receive an error message or notification that your transaction has been declined, first confirm that yourcredit card information and billing address have been entered correctly.

If youdo not immediately receive an order confirmation message on-screen after submitting your order, do notclick the "Complete order" button multiple times. This may result in duplicate orders being placed.

If you have questions about whether or not your order was successfully placed, log in using the account icon at the top of any page. If your order was successfully placed, it will appear in the list of recent orders.

The easiest way to unsubscribe from emails sent by North Point Resources is to use the "unsubscribe from this list" link located at the bottom of any of our emails.

If you are willing to tell us more about yourself, we will send you only the emails with items of interest to you. You can provide this information by clicking the "update your preferences" link at the bottom of any of our emails.

Apple's operating system does not support file downloads, so digital products cannot be downloaded to iOS devices (e.g., your iPhone or iPad). If you need to access a downloadable file on one of these devices, follow the steps below.

Step 1: Use a laptop or desktop computer to download your purchased file. Step 2: Move the file into the iTunes account on your computer. Step 3: Plug your phone or tablet into your computer to update/sync it with your iTunes account. Note: You can download files to Android devices. For a guide to do so, click here.

To edit and/or add a shipping address: click the account icon at the top of any page and sign in. Click the"View Addresses" link on the right side of the page to see and/or edit all past shipping addresses.

To change your password: click the "Forgot your password?" link on the sign in page. You will receive an email (usually within just a few minutes) that has a link for resetting your password.

To change other account details (like your email address or name): email us at [email protected].

The most common answer to this question is that you ordered a downloadable product andmay not have realized it. If so, the good news is that you already have immediate access to itno more waiting!

If your product was downloadable, you should have received an email alert that your downloads were ready. This email should have arrived within an hour of placing your order. If you cannot locate this email, reach out to us at [email protected] and we will resend it.

If your order was not downloadable, you should have received a shipping confirmation email when your package left our warehouse. Click the link(s) in this email to see the latest delivery information for your package.

Additionally, you can find tracking numbers for all orders by logging into your account and clicking on an order number. While your package is in transit, a tracking number will appear next to the date on which your order was shipped. (Note that tracking numbers can sometimes take up to 24 hours to reflect accurate information from the shipping company.)

Once your package leaves our warehouse, wedon't have any additional information about its location beyond what the tracking number shows. If your tracking number is not working correctly or you need to let us know about another delivery issue, email us at [email protected].

After you place an order, you'll receive an order confirmation email (usually within 30 minutes) letting you know that we've received your order. Then when your order ships (usually within 24 hours), you will receive another email with tracking information. Click the link(s) provided in this email to see the latest delivery updates.

If you don't receive or can no longer locate your shipping confirmation email, you can also find tracking information for active orders in your account.

If you are not currently signed in, click the account iconat the top of any page. Log in, and your recent orders will be displayed. Click on the order number of the order you'd like to track.Your tracking number will appear next to the date on which your order was fulfilled.

If you need further assistance, please contact us as [email protected] or call us at 866-866-5621.

Log in to your account by clicking the account icon at the top of any page. Click on the order number to view the details of any past order.

If youcannot find the order you are looking for, email us at [email protected]. The order may have been placed under a different account. Or if it was placed recently and is not appearing in your list of orders, it may not have been successfully submitted.

If you are not currently signed in, click the account iconat the top of any page and sign in to view past orders. Click on the order number to view details for any past order.

If youcannot find the order you are looking for, email us at [email protected]. The order may have been placed under a different account. Or if it was placed recently and is not appearing in your list of orders, it may not have been successfully processed.

These are the easiest ways to access your downloadable product(s):

The order confirmation page will have a "Download Now" button. (Note: this takes just a few moments to appear.)

You will receive an email alert when your downloads are ready. Click the link(s) in this email to begin downloading your file(s).

Tracking numbers are generated when your package is prepared for shipment by our volunteers. But it can take up to 24 hours for the package to be picked up and scanned by USPS or FedEx. So tracking numbers may not be activated for up to 24 hours from the time you receive a shipping confirmation email.

If you're still having trouble tracking your package, you can email us your name and order number and we'll be happy to assist you further.

You can view all available shipping options during the "Shipping Method" step of checkout.

Once you have added item(s) to your cart, proceed to checkout. You will first complete your customer information, including the shipping address. The second step will then be selecting your shipping method. All available options (and their costs) will be displayed. You must select an option by clicking on the circle to the left of your choice before proceeding to the payment step of checkout.

If you have a question about the shipping methods available for your order, email [email protected].

All returns or damaged product concerns should be directed to Amazon. This link will take you to the Returns & Refunds page on Amazon.

If you have specific product questions, we're happy to help with those. Just email us at [email protected].

We're sorry about the high shipping costs. The rates are set by the United States Postal Service so we have no control over pricing.

Many of our products are available through Amazon. They are a much larger distributor so you may be able to find a better shipping rate.

We also have international distributors in Australia, the UK, and South Africa. You'll find links to each of the store sites below.

Australia - Koorong

United Kingdom - CLC Bookshop

South Africa - CUM Books

We have lots of experience calculating quantities for large ministry orders, so if we can help before you place your order, give us a call at 1-866-866-5621.

For large ministry orders of more than 100 units of a single product, the following terms apply to all returns.- Because of the limited size of our Distribution Center, we cannot accept the return of more than 10% of the originally ordered quantity of any single product. - Your return will be subject to a 10% restocking fee on the retail price of the returned items. - Because our products are reprinted and updated over time, all returns must be made within 90 days of the original order date.If you are unsure if your item qualifies for a return, please contact us at [email protected] or by calling 1-866-866-5621.

If you clicked the "Forgot Your Password?" link and did not receive an email within thirty minutes, call us at 1-866-866-5621 or send an email to Christy at [email protected]. We'll be happy to manually reset your account password for you.

Because password reset emails are automatically generated, theyfrequently get caught in email spam filters. Sorry for the inconvenience!

We offer downloadable discussion questions for almost every series. These questions are specifically designed to be used in a small group setting. Here's a link to an example from the Follow series.

Each study guide includes information for facilitating/leading a group. The table of contents will direct you on where to locate the guide.

You'll also find some helpful tips below for facilitating a group.

It's really up to the individual group as to whether a study guide is needed. Each guide includes discussion questions, supplemental weekly reading, and a leader's guide.

Some groups use the free downloadable discussion questions if available, while other groups prefer to dig a little deeper into the content with the guides. But it's completely up to each group.

Unfortunately, we cannot allow for duplication of our DVDs. Each series is licensed and the agreement prohibits copying for any reason. However, we do allow for up to 20 copies of our audio CDs and MP3s.

The typical cause of this problem is an interrupted download, which may be caused by your internet connection or a network error. This can usually be resolved by trying the download again and monitoring your internet connection during the download. It is best to avoid using the internet for any other activities (like email or browsing the web) in order to not impede the progress of your download.