NUVI FAQs

How to Filter out Mentions in a Segment

Many different brand monitors will include their own social profiles to track overall reach and spread, but in order to view outside influence, it requires removing the social profiles.

In Segments, users can do this by using the Boolean Operation minus (-).

Here is an example:

You can also use the same boolean operation to filter out keywords, networks, and other profiles.

Note: For social profile rules the name of the social profile is case sensitive.

How to Use Global Search

Once a monitor has been created and has collected enough data, users can easily filter through the mentions to find specific posts whether that is based on keywords, phrases, Twitter handle, location, or network. The elastic search is available towards the top of the page.

Click here for a full list of searchable terms.

As seen in the image above, the search is located at the top right in the monitor overview. Here users can input different search queries.

NUVI uses Boolean syntax for the search database.

Most Common Searchable Fields

author_username

For example author_username:nuvi

Do not use the @ sign and do not use a space after the :

Usernames are case sensitive

Country_code

For example country code for US will be country_code:US

United Kingdom = GB

More examples: https://gist.github.com/adhipg/1600028

Language

For example English: EN and Unknown: _u

Language:EN

More examples: https://github.com/Voles/MySQL-ISO-639-1-language-codes/blob/master/db.sql

Network

For example: Instagram, Twitter, and Facebook

network:Pinterest

When searching for a phrase, user quotations between the phrase. For example, "Utah Jazz".

The mentions will then be filtered by the search query, making it easier for the user to find particular mentions.

How to Use Free Form Query in Segments

Click Here to watch our recent webinar discussing free form query usage in Global Search and Segments!

The free-form query is a tool that allows advanced searches through Monitor data using syntax, available in either the Global Search bar (the upper-right hand corner of your screen within a monitor) or the Segment tool, which allows you to save your queries. Free Form Queries allow for a variety of complex and unique search commands, which you can combine and modify to meet your specific search needs.

here

Syntax

In Free Form Queries, you can use syntax commands to filter through your Monitors, creating a unique way to view and analyze your data. Through Syntax, you can combine commands, reverse commands, or make them dependent on one another. Syntax commands are available in both the Global Search and in Segments.

AND, OR, and NOT

AND -The Syntax command AND (or &&) can be put between any two queries, making the two dependent. A search that uses AND will only pull mentions that align with BOTH applied rules.

"food truck" AND region_code:NY(All mentions that contain the phrase "food truck" that are sourced in New York State.)

sentiment_category:positive AND network:facebook(All mentions from Facebook with positive sentiment.)

OR -The Syntax command OR (or ||) can be put between any two queries, making the two independent. A search that uses OR will pull mentions that align with EITHER applied rule.

"food truck" OR region_code:NY(All mentions that contain the phrase "food truck"(from anywhere in the world), and all mentions from New York State(with no need to contain "food truck".))

sentiment_category:positive OR network:facebook(All positive mentions(any network) and all posts from Facebook(any sentiment))

NOT -The Syntax command NOT (or !) can be put between any two queries, making the two dependent. A search that uses NOT will pull mentions that align with one applied rule and do NOT align with the other.

"food truck" NOT region_code:NY(All mentions that contain the phrase "food truck" that are NOT from New York State.)

sentiment_category:positive NOT network:facebook(All mentions with positive sentiment that are NOT from Facebook)

Wildcards (? and *)

Wildcard modifiers can be used to account for misspellings and uncertainty in your commands. Use?to replace one character in a word or phrase, and use* to replace 0 or more characters.

"gr?y cars for sale"(There are two common ways to spell the color gray/grey, so this modifier will bring in all posts containing "gray cars for sale" or "grey cars for sale")

skydiv*(In a monitor about skydiving, this modifier will bring in all posts containing "skydive","skydiving","skydived", etc.)

Booleans (+ and -)

Another way to designate Syntax Commands is through Booleans, the + and - symbols. Use +to include a command or keyword/phrase, and use- to exclude a command or keyword/phrase.

+language:en(All posts in English)

-"for sale"(All posts without the phrase "for sale")

Grouping

By using Parentheses in your Free Form Queries, you can combine and group Syntax commands. Use parentheses when you have 3 or more commands you want to consider.

("food truck" AND region_code:NY) NOT "street tacos"(All posts from New York State that contain the phrase "food truck" and NOT the phrase "street tacos")

(sentiment_category:positive OR network:facebook) AND hashtags:pizzahut(All posts with positive sentiment containing #pizzahut and all Facebook posts containing #pizzahut)

Global Search

Free Form query is also used in the Global Search Bar. The Global Search Bar allows you to quickly segment data without having to manually create a full segment. Learn how to use those commands HERE.

Useful Commands

Within either Global Search or Segments, there are a variety of commands available to filter through your data, such as including/excluding reshares, only including mentions from a specific region or country, and filtering by influencer score. For a full list of commands, click here.

Filter by Keywords / Phrases

Search your Monitor for posts containing a specific keyword or key phrase.

"cat video"(All posts containing the phrase "cat video")

party(All posts containing the keyword "party")

(No command is required for this field, just type your keyword. Capitalization does not matter in this command, but you must put quotation marks around phrases.)

Filter by Influencer Score

Display mentions based on influencer score:

author_klout_score:>90(greater than 90)

author_klout_score:50(equals 50)

author_klout_score:<40(less than 40)

Filter by Author

Username - Search your monitor for all posts by one author via their network handle.

author_username:NBA(all posts by @NBA)

(This field is case sensitive, so "author_username:nba" will not pull in posts from @NBA)

Real Name - Search your monitor for all posts by one author, using their profile name rather than their handle.

author_real_name:DVDDY(all posts by @DVDDYMUSIC)

(This field is case sensitive and requires quotation marks around a multi-word name, ie. "Tom Holland")

Filter by Country

Search your Monitor for all posts in one country using the two-digit country code (ISO 3166).

country_code:US(All posts within the US. For a list of country codes, click here.)

(The country code must be in ALL CAPS. At this time, we have no way to filter for mentions without a country code. Country Codes are only available for Twitter, Instagram, Reddit, and RSS Feeds.)

Filter by Region

Search your Monitor for all posts in one region, using the 1-3 digit region code. (ISO 3166).

region_code:UT(All posts in Utah, USA. For a list of region codes, click here.)

(The region code must be in ALL CAPS. At this time, we have no way to filter for mentions without a region code. Region Codes are only available for Twitter and Instagram.)

NUVI Tip:Region codes are not country sensitive, ie. "region_code:B" will pull in mentions from both Barcelona and Budapest. Use a Syntax command to fix this, ie. "country_code:ES" (Spain) "AND region_code:B" (to pull in ONLY mentions from Barcelona, Spain.)

Include / Exclude Reshares

Search your Monitor for only posts that have been reshared (retweeted), or exclude this content.

is_reshare:true(Only look at reshared content)

is_reshare:false(Remove all reshared content)

(The NUVI software classifies a reshare as either a Retweet on Twitter or a unique post with the exact same content.)

Filter by Hashtag

Search your Monitor for posts that contain a specific hashtag.

hashtags:tuesdaythoughts(All posts with #tuesdaythoughts)

(All hashtags must be in lowercase. However, this will pull all capitalizations, ie. "hashtags:nba" will pull in posts with #NBA, #nba, #Nba, etc.)

Filter by Proximity

Search your Monitor for posts containing two or more words within a specific proximity.

"guitar sale"~5(All posts that contain "guitar" and "sale" within 5 words of each other, ie. "guitar for sale", "for sale - acoustic guitar" "my old guitar is for sale", etc.)

(The maximum proximity allowed by the software is 5 words apart.)

Filter by Language

Search your Monitor for posts in a specific language.

language:en (All posts in English. For a list of language codes, click here.)

language:_u(All posts in an unknown language. This includes posts containing multiple languages, emojis, or computer symbols like #, @, or &.)

(All language codes must be in lowercase. 60 languages are available to search, listed.)

Filter by Network

Search your Monitor for posts from a specific network.

network:twitter(All twitter posts)

network:rss (All blog, news, RSS posts)

(All networks must be in lowercase. Network search is not compatible with Google+.)

Filter by URL

Search your Monitor for posts containing a trending URL.

normalized_urls:"https://twitter.com/SamuelLJackson?lang=en" (All mentions containing a URL to Samuel L. Jackson's Twitter)

(All URL's are case sensitive to exactly how they are mentioned in the post, ie. "Twitter.com" will register as a different URL to "twitter.com". Quotation marks around the URL are essential, without them you will pull no data)

Filter by Intention ("Intents")

Search your monitor for posts containing 1 of 4 "intents," to buy, sell, recommend, or quit.

intents:buy(Only posts looking to make a purchase.)

intents:sell(Only posts looking to sell a product or service.)

intents:recommend(Only posts looking for a recommendation.)

intents:quit(Only posts looking to leave a current product or service.)

(All intents must be in lowercase and spelled correctly to pull data)

Filter by Sentiment

Category - Search your Monitor for posts with a specific sentiment type.

sentiment_category:positive (Only posts with positive sentiment)

sentiment_category:neutral (Only posts with neutral sentiment)

sentiment_category:negative (Only posts with negative sentiment)

(All sentiment categories must be in lowercase.)

Score- Search your Monitor for posts within a sentiment score range. Our Sentiment partner, Lexalytics, ranks all posts in your Monitor with a sentiment score between 1 and -1. Positive, Neutral, and Negative rankings are assigned based on the following:

1 to 0.31: Positive Sentiment

0.3 to -0.3: Neutral Sentiment

-0.31 to -1: Negative Sentiment

Use the modifiers > and < to look at sentiment score within a specific range.

sentiment_score:<-0.3(All posts with negative sentiment)

sentiment_score:>0(All posts from perfectly neutral to fully positive sentiment)

(Keep in mind, no posts have a sentiment score outside of -1 to 1, so if this command is not pulling mentions, make sure to check your parameters)

Overall, Free Form Queries can be used to filter Monitor data in a variety of ways. Use the Global Search bar for a one-time search, and the Free Form Query box in Segments to save commands and syntax for your entire company, permanently. Need more information? Contact your CSM.

This article is intended for new users to Nuvi. This article will go over the basic functions of Monitors and the tools contained within. Please feel free to reach out to [email protected] if you have any additional questions.

Monitors:

One can view their monitors in several different ways including:

Line Chart

Bar Chart

Bubble Stream

World Deck

Mentions Feed

Here

Each view has their own Advantages.

Line Chart: Is the default view for monitor data. It has a cool tool called the Range Inspector. Using the Range Inspector one can view mentions from a specific timeframe. It is useful for quickly viewing spikes in mention volume and for taking a quick look into a monitor. Simply click and drag over the area to be inspected.

Bar Chart: They're Bars, nothing special.

Bubble Stream: The Bubble Stream is Nuvi's trademark data viewing setting. The Stream is limited to 1000 bubbles. Which mentions are included are determined by influencer score. When using the bubble stream one can:

Click on each individual mention.

Determine the sentiment of a mention - Red for negative, Blue for neutral, Green for positive.

Determine the influencer score of an author - The larger the dot, the greater the influence.

View re-shares - Each re-share is connected to the original tweet by a white line. This can be seen by hovering your mouse over retweets.

Change the sentiment of a mention - Changing the sentiment of a mention will automatically change the sentiment of any re-share.

World Deck: The World Deck enables you to see where mentions are being posted from.

Note: Large portions of Social Media Users do not give their location. The World Deck will only show the mentions of authors that share that information.

Mentions Feed:Click Here for more information.

Reach and Spread:

Reach and spread cover the potential number of people who have seen mentions that were pulled into your monitor.

Reach: The combined follower count of every author pulled into a monitor.

Spread: The combined follower count of those who re-shared any mention pulled into a monitor.

Sentiment:

Sentiment is the attitude of a mention. An AI determines the sentiment of the post by assigning a point value to specific words in a post. If the majority of points given are negative, the post is given a negative sentiment. The AI is generally accurate, but it will sometimes get sentiment wrong. For example, Someone may use the words sick or wicked when describing a metal song, but the AI will think that is negative. One can change a mention's sentiment via the Bubble Stream or in the Mentions Feed.

Influencers:

Influencers gives additional information regarding the Authors in a monitor. Namely:

Most Reach

Influencer Score - This is determined by follower count, interaction, and a couple of other factors. The score is similar to a Klout Score.

Most Spread

Most Active

Most Mentioned

Most Reshares

The influencers can be clicked on to pull up more information.

Trends: Trends provide more info on trends in a monitor, including:

Keywords

URLs

Hashtags

Positive Terms

Negative Terms

Topic Keyword Frequency

Networks

Categories

The Trends functionality is very similar to Influencers. If a client has Segments activated there is a cool tool called Quick segments. Click for more information.

Demographics:

Demographics gives additional information on:

Country - This is under the same stipulation as the World Deck. Any Author that doesn't share their location will appear as Unspecified.

Languages

Gender -Gender is assigned based on the Nuvi AI learning and using language trends, username commonalities, etc.

Useful Free Form Queries

When either using Segments or the Global search, the following free-form queries can be useful when filtering data:

Phrases

Display mentions using a phrase:"Jurassic Park"

https://help.nuvi.com/hc/en-us/articles/360010023711-Free-Form-Query-Country-Codes

Author

author_username:CNN

Language

Display mentions in a specific language.

Use the language abbreviations (lowercase):language:en (English)

Network

Display mentions from a specific network.

Use the networktype (lowercase):network:twitter

Twitter Bio

Only show mentions from users with specific keywords in their Twitter Bio.

(Each word entered is considered an OR rule.)

Reshare

Display/Ignore reshared mentions:is_reshare:trueoris_reshare:false

Region code

Display mentions from a specific region:region_code:UT(Utah)

https://gist.github.com/mindplay-dk/4755200

Country code

Display mentions from a specific country:country_code:US (United States)

Sentiment

Display mentions by sentiment:

sentiment_category:positive

sentiment_category:negative

sentiment_category:neutral

Author Klout Score (Influencer Score)

Display mentions based on influencer score

author_klout_score:>90(greater than 90)

author_klout_score:50(equals 50)

author_klout_score:<40(less than 40)

Domains/URLs

Display mentions with a specific url:normalized_urls:http://www.example.com/

Intentions ("Intents")

Search your monitor for posts containing 1 of 4 "intents," to buy, sell, recommend, or quit.

intents:buy(looking to make a purchase)

intents:sell(looking to sell a product or service)

intents:recommend(looking for a recommendation)

intents:quit(looking to leave a current product or service)

Date Ranges

Search your monitor for a specific date range.

Looking at 7 days worth of data:post_created_at:[2018-09-08 TO 2018-09-09]

Gender

Search your monitor for Unspecified, Male, or Female posts only.

Male:author_gender.male:(>0.6 AND <=1) AND author_gender.female:>0

Female:author_gender.male:<0.4 AND author_gender.female:(>0 AND <=1)

Unspecified:author_gender.male:(>0.4 AND <0.6) +author_gender.female:(>=0 AND <=0)

How to Create Segments

Watch a tutorial video Here.

A segment is an extension of a monitor that allows users to select a smaller portion of the data to run analytics and reports on. In short, a segment is an advanced search for a monitor.

To create a segment, open a monitor and select the segment box located near the top of the monitor. An option will appear that says + Create New Segment.

For segments, there are many different options available to shorten the range of data displayed.

First, name the segment. From there, the first option is the free form query. The free-form query is a tool that allows advanced searches using syntax. (Character limit for free form box is20,480 characters)

Users can use theAND OR highlighted below to allow the segment to either allow other rules to be included or required along the free-form query box. For example, if the user has a rule in the free form and a rule under Keywords, the AND will require both rules to be included. If OR is selected, either rule is applicable.

A How-Tois available as well with examples of how to use the free-form query box.

The next option is based on Network, Location, and Language. Networks include Facebook, Instagram, Twitter, Youtube, Google+, Automattic, Pinterest, Reddit, Product Review, etc. Location is based solely on the Country. Segments are available for over 50 different languages.

Next, users have the option of keywords, phrases, and tags.

Keywords allow the user to add single words that must be included in the search. Keywords follow the same pattern as settings rules in the rule builder.

Phrases allow the user to add multiple strings of words within one rule. Phrases follow the same pattern as settings rules in the rule builder.

Note: When using both the keywords and phrase rules, it will look for both the phrase and keyword together. (Keywords AND Phrases)

Tags allow the user to filter messages that have manually be tagged. Users can segment based on any one or more Tags.

The following section is based on Influencers. The user can adjust the segment to only include influencers with a particular score, reach, or spread. Users can also segment based on gender.

The final option of segmenting is the Sentiment Category. Users can adjust it based on Positive, Negative, or Neutral sentiment.

Once all the changes have been made, click Save Segment. The segment will now display when selecting Segments. The user can select the new segment and see how the data changes based on the segment.

Where can I find the Segments Feature?

Segments can be found by entering into any monitor and looking on the toolbar. Segments is located right next to Time Frame selection.

Segments are an overlay or filter to the existing data in a particular monitor. It is not found under the list of all the monitors. It can only be found while looking at one particular monitor. Segments can be applied to different monitors.

Note: Following these instructions will only clear the cache for app.nuvi.com. It will not impact any other website/web app.

1) Open Google Chrome.

2) Navigate to https://app.nuvi.com/harmony/signin.

3) Right click on page, select Inspect, this will open the developer tools.

4) In the top right hand corner of the developer tools you will see >>, click the >> and select Application from the drop down menu.

5) There will be a pane with a list that includes "Local Storage and Cookies, click on/expand both of those and you should see https://app.nuvi.com listed.

6) Right click https://app.nuvi.com under Cookies and click Clear.

7) Right click https://app.nuvi.com under Local Storage and click Clear.

Reach: Is the sum of all original author's follower counts (minus duplicate authors).

Spread: Is the sum of all secondary (retweets) author's follower counts (minus duplicate authors).

Some examples:

If I post 10 times during a time period, I am the only one that posts, and I have 100 followers, the reach would be 100. (I was the original author, and we minus duplicate authors).

If you post 10 times during a time period, I retweet one of your posts, I have 100 followers, and you have 589. The reach would be 589 (your follower count since you are the original author), and the spread would be 100 (my follower count since I am a secondary author).

Within the era of technology, digital media has been a key player on whether a business makes it or not. This is where Nuvi comes into play.

Nuvi provides a unified solution that assists corporate and enterprise-level businesses to own their brand. We enable organizations to lead rather than react. Its a resource that empowers our clients to be an expert in their field. We cater to each individual organizations with a unique plan. Our solution covers social listening, planning, publishing, social engagement, and social data analytics.

here

Listen - Gain real-time insights

-Competitors-Industry trends-Campaigns-Crisis management-and more

Learn more here.

Plan - Collaborative planning

-Create together -Plan at a glance -Schedule ahead -Stay in the know -and more

Learn more here.

Publish - Platform specific content -Enhance workflow -Post content with ease -Improve collaboration -and more

Learn more here.

Engage - Manage your brand

-Build loyalty -CX experience -Escalate issues -and more

Learn more here.

Analyze - Grow your brand

-Uncover insights -Track competitors -Reporting on data. -and more

Learn more here.

Who is Nuvi and what do we do? We are the real-time solution for enterprise level businesses. Nuvi enables organizations to own their brand and create the best user experience. Click to learn more!

Facebook:

Due to Facebook getting into some hot water back in 2018 in regards to data sharing, they've really started limiting the amount of data they're willing to share with social media listening apps like Nuvi. This is an industry wide issue. This article is going to show you how to maximize the amount of data being pulled into your monitor.

1. Identify which public pages you would like to pull in data from. This can be other public pages in your industry or maybe even competitors. Really whoever you think would be talking about your product or services. Make sure to save their handles you will need them.

2. Hop into your monitor rules by clicking Edit Monitor and click on +Add New Rule Group. Once you're there, select Social Profiles from the drop down menu, select Facebook, and type in the handle of the public page.(Be sure to leave out the @, the app will automatically be added once you click save.) Click Save.

here

3. Click on Add Rule and copy and paste your keyword list into the new rule. (If you're using a language rule be sure to include Unknown with your other languages, this will help pull in hashtags.) Click Save. Feel free to add any other rules at this time as well.

4. You're done! Just repeat this process with every Facebook Public page you would like to receive data from. Depending on how many you need to add, it may be advantageous to create some monitor templates. Click here to find out more about those.

For more information on how the Facebook Lawsuits impact social listening, click here.

Instagram:

In December of 2018, Instagram made updates to their API that could limit the amount of Instagram mentions pulling into your monitors.

Here are some things to consider when setting up your monitor to help pull in as many Instagram mentions as possible.

1. Hashtags - Instagram now only allows the monitoring of hashtags. When setting up your rules, ensure that you include as many hashtag variations as possible.

2. Locations - Instagram has blocked social listening platforms from seeing the location of an Instagram post. This means that if you have a location rule within your rule group, this can block Instagram mentions from being pulled in.

3. Languages - If you are adding a language rule, be sure to include Unknown. This will pull in any languages that cannot be detected by a browser - including hashtags and emojis.

Question: What if I need to limit by location?

Answer: Our suggestion would be to set up one rule group like you regularly would using keywords, locations, etc, and a second rule group that includes only hashtags and the Instagram network:

You can refine the Instagram rule group even further by adding location hashtags as a second words rule:

Question:

I did not authorize my Instagram account for monitors under Social Profiles. Will this prevent me from pulling in Instagram mentions?

Answer:

No, you will still be able to see Instagram mentions as long as your rules are set up correctly. However, we do recommend that you authorize your Instagram account for monitors under Social Profiles. This helps the Nuvi app to be allotted more Instagram data overall.

Read more .

Please feel free to reach out if you have any additional questions.

Over the past year, Facebook has been facing several lawsuits that are directly related to potentially illegal data-sharing, data mining, and privacy scandals. As a result, they have had to implement security measures that have made it much more difficult to pull data from the platforms.

These lawsuits have repercussions that affect a variety of industries, but especially companies that specialize in social listening. This article is designed to help you understand how these changes will affect your social listening experience.

Background

To fully understand how social listening software is affected by the Facebook lawsuits, it is important to know some of the details that lead to these repercussions.

In 2018, it was revealed that a political consulting/data mining company called Cambridge Analytica had obtained data from more than 87 million Facebook users. In turn, they used this data to help the political campaigns of both Donald Trump and Ted Cruz.

Its important to note that its not necessarily illegal or even shady to obtain information through Facebook. In fact, over 270,000 users of a Facebook app called This Is Your Digital Life authorized Global Science Research (the creators of the app) to use their information.

However, Global Science Research abused these permissions to gather the data from the millions of friends of that original 270,000 people. They then sold it to Cambridge Analytica, even when the vast majority of those people never authorized their information to be used. Because of this misappropriation of data and trust of the general public, Facebook was fined 5 billion dollars from the results of the lawsuits.

Outcome

Even for a company valued at more than $130 billion [1], $5 billion is a lot of money. So, in an effort to correct their mistakes and double down on privacy, Facebook (and in turn Instagram) made several updates to their API (Application Programming Interface).

An API can be defined as an agreement with a client and the server, such that if the client asks for something in a specific way, the server will always respond in a specific format or launch a previously defined action. [2] This contract affects the amount of data and personal information that is shared with third-party clients.

This is a very important thing to note because social listening software is considered third-party software. These API changes use subscriptions that monitor and search for hashtag mentions. So when API endpoints are taken away and rate limits (rate limits are the number of times the API can be used in an hour) are decreased, it significantly impacts these services. [3] Social listening companies will still get some data, but significantly less than they used to.

Facebook also updated how profile links work. According to Facebook itself, these links are intended to allow people who have social interactions in your app to find and connect with each other on Facebook. [4] With the new API update, Facebook made it much more difficult to use this feature in other, unintended ways like gathering the data from millions of users through the permissions of their friends.

What This Means For Social Listening

So while you might find that you are getting much more information from Twitter than Facebook and Instagram, you are not alone. Facebook and Instagram altered these APIs across the board and all third party applications or software are only able to gather a fraction of the data that they once could.

However, it is important to note that the severity of these restrictions could lessen as the spotlight slowly moves away from Facebook. Regardless, for the time being, Facebook users and the general public are fed up with a lack of privacy on the internet, so the restrictions on Facebook and Instagram probablywon'tchange anytime soon.

To learn more about social listening, check out our listening tool here.

Connecting your Facebook and Instagram pages to Monitors Enterprise is necessary to pull in data from Facebook and Instagram. Even though the recent restrictions on Facebooks API prevent you from being able to pull in a lot of data from these platforms, connecting your accounts will increase your chances. Heres how to do it.

Step 1: Open Facebook and Instagram in Separate Tabs

Before you start this process, make sure that both Facebook and Instagram are opened up and signed into on separate tabs.

Step 2: Connect Your Business Instagram Page to Facebook

From your businesss Facebook profile page, click the Settings button in the top right-hand corner. From there, select the Instagram tab from the left-hand column.

Once inside the Instagram tab, click Connect Account and sign in to your business Instagram page.

Step 3: Connect to Facebook and Instagram Through Nuvi

Return to the Nuvi app, and access your Social Profiles information through the drop-down in the top right-hand corner.

Click the Facebook tab, and login to your Facebook business page through the Nuvi app. Allow permissions and complete.

Once completing login to Facebook, do the same for Instagram under the Instagram tab and youre done!

For more help, contact your personal client success manager. If youdon'tknow who to contact, you can email [email protected].

Have you found yourself struggling when its time to make your monitor rules? Or perhaps, your monitor continues to bring in irrelevant mentions and youre not sure how to fix it? The monitor creation process can be intimidating at first, but with a few tips, you will be a professional in no time.

Keep reading to learn about the most common mistakes people make in monitor creation and tips that will help you build the best monitors possible.

The BasicsBefore you start building your monitor, you will need to understand some of the basics of monitor rules.

And vs. Or RulesRule groups can contain one or more individual rules which are separated by the word and. Consequently, we refer to these rules as and rules. For and rules, each mention has to meet every rule criterion within a rule group to be pulled into the monitor. As a result, adding and rules narrows your search.

Multiple rule groups within the same monitor rules are called or rules. Although the word OR is not visible like with the and rules, the monitor will bring in any mentions that match all the criteria in at least one of the rule groups. So a monitor could bring in a mention that matches one rule group or the other. Multiple or rule groups will broaden your search.

Primary vs. Secondary KeywordsWhen creating monitors, you will usually use two different types of keywords. Knowing the difference between the two will help you with your research as well as create the most effective rules.

Primary keywords are keywords that include the brand name. These can be any handles, hashtags, or words that have the brand name within them. Secondary keywords can include things like products associated with the brand, commonly used hashtags thatdon'tinclude brand name or campaign hashtags.

Brand, competitor, and crisis monitors usually require both primary and secondary keywords, while industry monitors usually require just secondary keywords.

Four Tips For Creating Successful MonitorsNow that you understand the fundamentals, its time to start creating your monitor rules. Below we will talk about four tips that will help you build effective monitors, optimize your search across platforms, and gain the most valuable insights.

Tip #1: Do Your ResearchThorough research is key to effective monitor builds. Here are a few places to start.

Look up handles for all social media platforms associated with the brand and research brands that post frequently about or partner with the company. Make a list of names or hashtags associated products and campaigns. Separate your primary and secondary keywords into two different lists. Making a list beforehand will help your rules be cleaner and more effective. You probablywon'tget it perfect the first time around, and you will need to tweak the rules over time but this will help you get the best start.

Tip #2: Simple is BestOne of the most common mistakes that people make is including keyword phrases that are too long. If you are trying to bring in as many mentions as possible about your brand or the subject, thisisn'tthe best approach.

Its best to keep it simple with 1-2 words in your keyword phrases max. What this does is allow room for error and variation. Heres an example of what we mean.

If we wanted to monitor the phrase Popeyes chicken sandwich it would be best to break it down. To do this, first we will identify the primary and secondary keywords. In this case, the primary keyword is Popeyes and the secondary keywords are chicken sandwich.

Instead of typing in the phrase Popeyes chicken sandwich, we will create one rule for my primary keywords and another one for my secondary keywords. This will help diversify the search by accounting for errors as well as all the different ways people could talk about Popeyes chicken sandwich in a sentence. Here are examples of what we mean:

Help Center

Including long phrases like seen above in the Dont example, prevents you from being able to account for all the variations that people could use. It also limits your search to very specific mentions.

Instead, try layering multiple rules on each other with primary keywords in one rule group, and secondary keywords in the second rule group. This simplifies your search and will allow you to bring in more related mentions. Remember to simplify!

Tip #3: Optimize for Social PlatformsBecause of the new restrictions on Facebook and Instagrams API, it can be difficult to pull in mentions from these platforms. However, there are a few things you can do to optimize your search so that you have the best chance possible to pull posts in from them.

Optimizing your monitor search for Facebook and Instagram is especially useful for brand, crisis, or campaign monitors, and it doesnt take much. The first thing you want to do is make sure that your social profiles are connected to your account. If you havent already done this, you can learn how to do that Here.

Once your Facebook and Instagram accounts are connected, you can then include rule groups that will help optimize your search of those platforms. Here is a helpful article on how to build these rules.

Its important to remember that Facebooks API only allows you to pull information from public business pages. You can include your public business page, or any page that may post frequently about you. If you need help finding pages that post about you, you can look under the Community Tab on the Facebook business profile, and find a list of the most recent tags.

If you are including social profile handles thataren'tyour own, its important to also include primary and secondary keywords in the rule group. This will ensure that you are pulling in only their posts that are relevant to you. Here is an example:

Not including these optimization rules will almost guarantee that youwon'tpull in mentions from these platforms. Facebook wants us to be as specific as possible with searches, and is more likely to give us these mentions if we are being intentional with our search.

Tip #4: Narrow With Inclusions, Not With ExclusionsWhen creating your rules, you have the option to either include or exclude certain keywords, social profiles, locations, and more. Its common for people to try to narrow their search results by excluding information, but too many exclusions can often lead to contradicting rules and redundancies if youre not careful. Here are a few examples of commonly made mistakes with exclusion rules, and how to avoid them.

Example 1: Redundancies

When first creating a monitor, its common to bring in unrelated mentions that have similar names to your company or product. Common practice for these exclusions is including them on every single rule group, but sometimes thatisn'tnecessary.

Below is an example of a common mistake that people make when using exclusion rules. We want to bring in any time the domain for Popeyes is mentioned but we also excluded a few specific keywords and unrelated accounts with similar names.

In this case, the exclusionsaren'tnecessary because, by default, anyone who mentions the Popeyes domain will be talking specifically about Popeyes and not an unrelated topic or account.

Instead, a single inclusion rule for the domain name is all you need. Because the domain name is specific to Popeyes Chicken, the other exclusions are redundant and unnecessary.

The same logic works for rules that include specific social profiles. As seen in the example below, youdon'tneed to create exclusions for keywords, social profiles, languages, or location because, by default, the Popeyes Twitter account is already relevant to the search without adding more rules.

Example 2: Contradictions

The second most common mistake that people make is including so many exclusions that the rules start to contradict each other. If you ever have a difficult time saving your monitor, it may be for this reason.

Heres an example below. The highlighted green boxes shows where the @popeyeschicken handle was mentioned in both an inclusion and an exclusion rule. When adding exclusions rules, always double check to make sure youdon'thave any contradictions.

Other examples of contradictions below are seen in how weve said we only want tweets from @popeyeschicken Twitter, but we have also included a rule to specify other social platforms as well. By default, the rule group will only bring in Twitter mentions from the @popeyeschicken twitter, and not any other social platforms or profiles. Usually, you can narrow your monitor down with inclusion rules before you ever have to consider exclusions. This will keep your monitor rules simple and effective. There are times that exclusions are necessary which we will talk about below.

When Are Exclusions Necessary?

Lets sayyou'vebeen as specific as you can with inclusion rules, yet you are still getting unrelated mentions pulled into your monitor. Then its probably time to use a few exclusion rules.

Here are a few examples of when exclusions may be necessary:

When common terms are used across different industries

When youdon'twant to see your own posts

When not safe for work terms frequently pop up

When spam accounts keep popping up even with narrowed results

Exclusions rules are a really helpful tool. However, its important to not overuse and over complicate them to avoid redundancies and contradictions within your rule groups.

Better Monitors, Better Results

Learning how to build monitors effectively by doing your research, keeping it simple, optimizing across platforms, and avoiding redundancies and contradictions is important. These simple tips will help you create the most effective monitors and bring in the best results possible. Keeping these results as clean and accurate as possible is what will help you drive important business decisions for your team and company.

For more help on monitor builds and the Nuvi app, please visit our .

This article is a walkthrough on how to create Dashboard Comparison Widgets.

After Navigating to the Dashboards tab and creating a new/clicking into an existing dashboard, one can create a dashboard comparison widget by:

1. Clicking on the ellipsis(three dot) button in the top right of the screen, select edit dashboard, click +Add New, click Configure Widget, and select which monitor you would like to start with.

HERE.

2. After selecting the first monitor, click on Add Another Monitor to add a second or however many monitors to the comparison (up to 8 monitors). Under Select Module click mentions, select the desired timeframe, and click save.

3. Now that the comparison is saved, click on the pencil icon in the top right to make any edits to the comparison. From the menu one can change out the monitor being compared or apply a segment. Once the changes are complete, scroll down and click save.

Note: Applied segments save and will stay applied to the comparison until you remove them.

For more information on Customizable Dashboards, click

https://support.twitter.com/forms/platform

This error was received from Twitter when publishing. On their support page they have the following reason for the error listed:

"We constantly monitor and adjust our filters to block spam and malicious activity on the Twitter platform. These systems are tuned in real-time. If you get this response our systems have flagged the Tweet or DM as possibly fitting this profile. If you feel that the Tweet or DM you attempted to create was flagged in error, please report the details around that to us by filing a ticket at."

https://developer.twitter.com/en/docs/basics/response-codes

New Features:

Added Trending Emojis widgets for Dashboards (Bar, Pie, List, Web, Word Cloud visualizations)

HERE

Click HERE for more information.

Added Monitor Pause selections to the Monitor Setup Wizard

Added the ability to search the Twitter Bio field

Click for more information.

The Monitor Settings page contains additional settings that enable a user greater control their monitor.

How to get to the Monitor Settings Page:

1. From the monitors tab click on the ellipsis (3 dot) button on any monitor, select edit monitor, and click on the settings button is at the top of the page.

[email protected]

Topic Matching -Enables a user to greater control what information is pulled into a monitor. Additional settings include:

Ignore Shared Posts - Enables the monitor to disregard any re-shares and only pull in original mentions.

Only Track Verified Accounts - Verified accounts have the little blue check mark. (Twitter Only)

Only Track Posts with Media - Only allow posts with videos, pictures, etc.

Include Comments with Matching Posts - Pull in any comment associated with a mention pulled into your monitor. Each comment counts as its own separate mention.

Sentiment Category - Allows one to choose a category that provides a different language set for sentiment in the monitor based on the industry chosen. The different options are:

Default

Airlines

Ecommerce

Health Care

Hotels

Restaurants

Work Place

Collections - Allows a user to edit which collection(s) a monitor is contained in.

Auto-Pause -Enables a user to set a date or Volume by which they would like the monitor to auto-pause.

Please feel free to reach out to with any additional questions.

Banyan has a dedicated team for creating, designing, and maintaining websites for Banyan clients. See the details below on how to contact them.

Note:The Banyan Web Service team willonly be able to assist technical requestsrelated to your web services. If you have account, subscription, or billing requests, please email [email protected].

Email the Banyan Web Service team directly

You can email the Banyan Web Service team directly at [email protected]. You may also be contacted through this email address if we need additional information to keep your web services up to date.

Call the Banyan Web Service team directly

You can call the Banyan Web Service team directly at (385) 236-2551. Note that you may be requested to leave a Voicemail when our representatives are not available. Please leave as many details as possible so that our team can assist you.

Contact Banyan Support

You can contact Banyan support for general support needs, Banyan support will be able to collect details related to your request and deliver them to the appropriate Web Service team member.

Learn how to contact Banyan Support

We have a new feature that enables users to filter monitor data by information contained in Twitter's profile bios. This tool can help you see what CEOs, CFOs, Founders, etc, and gather more insight on what they have to say. Here are the steps to utilize this tool.

1. Enter into any monitor of interest.

2. Enter bio:CEO (Or whichever you would like to search, CFO, Reporter, etc.)

You can search multiple terms at once by typing bio:ceo,reporter,cfo. The monitor will then filter out any mention that doesn't contain at least one of your terms in the author's bio.

You can also create a segment to quickly filter for what you need.

1. Click Segment

2. Click edit to edit an original segment or new segment

3. Add bio:CEO,etc to your Free Form Query box.

4. Add any additional filters you would like.

5. Click Save.

6. Go back to your monitor and select your new segment from your segment tab.

Word Cloud:

The Word Cloud is a cool visualization tool available on the dashboards tab. It's an easy way to see what's trending at a glance. It allows you to view trending:

Keywords

URLs

Topic Keyword Frequency

Categories

Hashtags

Negative Terms

Positive Terms

Networks

Emojis

In order to create a word cloud you need to:

1. Go to the Dashboards tab and click on the edit/new Dashboard button.

2. Click on Configure Widget/Add Row

3. Choose the monitor > Select Trends > Trending Keywords(or which ever option you would like) > World Cloud > Click Save

4. Click Done if everything looks good.

Radical Line:

1. Go to the Dashboards tab and click on the edit/new Dashboard button.

2. Click Configure Widget and select the monitor, module(sentiment), segment(if needed), and visualization. Click Save

3. Click Done in the top right.

There you have it. Please feel free to reach out if you have any questions.

*Dashboards is an additional feature. Please reach out to your account manager for additional information.

The new Emoji widget, as the name implies, enables you to gain additional insights from the Emojis from the mentions being pulled into your monitors. One can view the emoji widget as a:

Pie Chart

Web

Bar Chart

List

Word Cloud (My personal favorite)

In this article I will walk you through the process of creating an Emoji widget.

1. Navigate to the Dashboards Tab and click into one of your Dashboards.

2. Click on the ellipsis (three dot button) in the top right of the page and select edit dashboard.

3. Add a new Widget or edit an existing one.

4. Select:

Monitor - Desired Monitor

Module - Trends

Data Set - Trending Emojis

Segment - If needed

Visualization - Desired Visualization

Click Save.

5. If everything looks good then click done in the top right.

For any additional help or questions please reach out to your account manager or [email protected]

Creating a New Monitor

Creating a new Monitor enables you to start gathering social data. Feel free to use Control F or Command F to skip to a specific section.

Create Monitor

To begin, click on the + Create Monitor button or the green+at the top right of the Monitors Overview page.

Here

Name Your Monitor

Next, we'll name our monitor. You can update the name at any time and it will be reflected on the Monitors Overview page.

NUVI Tip: Name your monitor something relative to the data or campaign.

Monitor Rules

To set up a monitor, start by adding a new rule group.

Within each rule group, you'll create a set of rules. Your monitor will then crawl all the social media posts on the web and only show you the posts that meet your set of rules.

Rules are broken up into three parts:

Include post with or Exclude posts with

All or Any

Search Options

Tell the rule whether you want to include or exclude all or any posts that contain words, character sets, proximity, domains, languages, networks, social profiles, map regions, locations, custom data sources, or places.

Let's create our first rule!

In this example, we'llInclude posts with +Any+Wordsand then enterSanta Cruz then click+Add. Voila! Our first rule has been created.

A few things you'll notice:

1. Capitalization doesn't matter - rules are not casesensitive.

2. "All" Rules will require a post to contain every keyword that is in your rule in the same post.

Rule Definitions

Words

Words can be singularwords, phrases, or hashtags. Monitors no longer require quotations for exact matches, simply separate phrases with commas.

Examples:

santa cruz, bikes, #santacruzbikes

Character Sets

Think of Character Sets as words contained in other words. These are great for acronyms that are used in handles, hashtags, etc. Or if you want to capture multiple uses of a word such as sick, sickening, sicken, sicker, sickest, etc.

Example: NUVI would bring innuvi, @nuvi, @nuvisolutions, @nuvihelp, #nuvi, #nuviknows, #nuvisolutions, #nuvietc.

Key Note: By adding a Character Set to your query, you will not be able to get a monitor preview.

Proximity

When editing a monitor, the user can use the proximity search rule to find relevant data within the space of another word or phrase.

Included in the Edit monitor are rules on how to use the Proximity rules.

Proximity allows you to match posts based on the proximity of 2 or more words (case insensitive).

Proximity will look at before and after 4 keywords to find matches. (Twitter only allows a 2-word look before)

For example, if the sentence isEngineering has started to show videos of new research.

You could match this sentence by adding4 engineering videos. Becauseengineeringandvideosare within4words of each other.

The maximum limit for proximity search is 5 words from each other.

Domains

Adding domains allow you to track when URLs are shared in a mention. If you wanted to track a specific URL, enter it in and Monitors will track it everytime it gets shared. All networks can be pulled when using the Domains rule.

Example: santacruzbicycles.com

Social Profiles

Adding Social profiles allow you to track when a particular social profile shares or posts. If you wanted to track a specific social profile, enter it in and Monitors will track it every time the profile posts. Only public profiles are able to be tracked.

Social profiles can be tracked on these networks:

Automattic

Blogs, News, RSS Feeds

Facebook

Instagram

Pinterest

Reddit

Stack Overflow

Twitter

Youtube

Example: @nuvi

Note: In order to request data from Specific Facebook social profiles, one must add the social profile to a rule in one of their monitors. You can filter what mentions are received from this rule by adding a word or other rule group. Click for more information.

Custom Data Sources

You can inject your own personal data using an API*. You can ingest data from Slack, Gmail, etc.

Custom data can be added to the ruleset. A list of the available data sources will display.

Ask your Client Success Manager about this.

*This requires development and an additional charge to enable

Languages

In Monitors, you can select which languages to pull mentions from. By default, all are selected for the broadest search possible. We have the capability of tracking over 60 languages.

The languages we track are:

Unknown*

English

Amharic

Arabic

Armenian

Bengali

Bulgarian

Burmese

Chinese

Czech

Danish

Dutch

Estonian

Finnish

French

Georgian

German

Greek

Gujarati

Haitian

Hebrew

Hindi

Hungarian

Icelandic

Indonesian

Italian

Japanese

Kannada

Khmer

Korean

Lao

Latvian

Nepali

Norwegian

Oriya

Panjabi

Pashto

Persian

Polish

Portuguese

Romanian

Russian

Serbian

Sindhi

Sinhala

Slovak

Slovenian

Sorani Kurdish

Spanish

Swedish

Tagalog

Tamil

Telugu

Thai

Tibetan

Turkish

Ukranian

Urdu

Uyghur

Vietnamese

Welsh

*Unknown accounts for non categorized languages such as emojis or computerized languages such as @,#,&, etc.

Key Note: Previews with language rules require that you use characters in the specified language(s). Certain character-language combinations may not work with Twitter preview.

Networks

In Monitors, you have the capability to limit your search to specific social networks. By default, all networks are selected.

The networks we track are:

Automattic

Blogs, News, RSS Feeds

Facebook

Google Plus

Instagram

Pinterest

Reddit

Product Reviews

Stack Overflow

Twitter

Youtube

Key Note: Unless Twitter is a selected network, you're unable to run a monitor preview.

Map Regions

Map Regions are geographical locations you can set to only pull mentions from. They are great to use for events in cities or to listen to what people are saying in a specific location, etc.

To create a geo-location, click the Map Regions query option.

You then can type in a location in the map search bar and select the location to add it to your list of tracked locations. By default, it will set a 25-mile radius (40-km radius) and can be resized down to 1-mile radius (1.6-km radius).

Locations

Locations are similar to Map Regions but encompass Countries, States, and Provinces.Map regions are more of a geo-fence.

To add a Location, simple select Locations from the query options and then either select Countries or States and Provinces.Type in the location and check the box to select it, then clickAdd.

Note: Instagram no longer provides this data. Any rule group with a location will not pull IG data.

Monitor Preview:

Previewing enables you to get a quick look at the types of mentions your monitor may pull based on the past 30-days of Twitter data.

After you've created your query rules, click Preview to get an insight into whether or not the monitor will pull data you're looking for.

Save Monitor

Once you've created or made changes, click Save Monitor to save your changes.

This will run a preview and show you an estimation of how many mentions should be pulled.

Click Save to save your monitor or click Cancel to remain to edit.Note: The monitor will start pulling in data the moment you hit save. However, it will not pull in retroactive data by itself. You would need to do a historical job to pull in retroactive Twitter data.

Back to Monitor:

Clicking Back to Monitor will discard any changes you've made.

Question: Do I need to be an admin of the Instagram account and Facebook account to authenticate?

Answer: Yes, you will need to have admin access to the Facebook or Instagram account in order to authenticate it through the Nuvi app.

Question: Will connecting my Facebook/Instagram make it so that my accounts mentions will be able to pull into a monitor?

Answer: Authorizing your Facebook or Instagram account doesnt specifically give us the data and mentions from your account. Instead, it lets Facebook and Instagram know that Nuvi has a higher amount of tokens registered and therefore should be allotted more data. This means that well be able to pull in a higher quantity of Facebook and Instagram mentions overall.

Question: How often does Nuvi pull Instagram data? How many API calls a day, and how frequently?

Answer: We continually pull instagram data. We are limited based on rates determined by Instagram. We query each hashtag in our system at least once per hour.

Question: What level (transparency) of information does Facebook or Instagram receive for accounts registered with NUVI? (i.e. does Facebook log that ABC Corporate has registered an account?)

Answer:Facebook and Instagram are able to see the accounts that are registered with a particular app. Each user is able to see what applications are registered within their accounts.

Note: Following these instructions will only clear the cache for app.nuvi.com. It will not impact any other website/web app.

1) Open FireFox.

2) Navigate to https://app.nuvi.com/harmony/signin.

3) Right click on page, select "Inspect Element", this will open the developer tools.

4) Along the top you'll see a tool bar. Select "Storage" from the menu.

5) There will be a pane with a list that includes "Cache Storage and Cookies, click on/expand both of those and you should see https://app.nuvi.com listed.

6) Right click https://app.nuvi.com under Cookies and click Delete All.

7) Right click https://app.nuvi.com under Cache Storage and click Delete All.

Networks

In Monitors, you have the capability to limit your search to specific social networks. By default, all networks are selected.

The networks we track are:

Automattic -Keywords are pulled from public posts.Can also track mentions from specific profiles.

Blogs, News, RSS Feeds - Keywords are pulled from 20m+ sources.Can also track mentions from specific profiles (not available for all 20m+ sources).

Facebook - Keywords, Hashtags, and @ mentions are pulled from a database of public pages.(Limited due to API restrictions.)

Instagram - Hashtags are pulled from public posts. (Limited due to API restrictions.)

Pinterest - Keywords are pulled from a database of 600k+ public profiles.Can also track mentions from specific profiles (which will add these profiles to the list of 600k+).

Reddit - Keywords are pulled from public posts within a thread. We are unable to pull keyword mentions from titles of threads.Can also track mentions from specific profiles.

Product Reviews-Keywords are pulled from public reviews.

Stack Overflow -Keywords are pulled from public posts.Can also track mentions from specific users.

Tumblr - Keywords are pulled from public posts.Can also track mentions from specific profiles.

Twitter - Keywords, Hashtags, and @ mentions are pulled from public tweets.Can also track mentions from specific profiles.

Youtube - Keywords are pulled from the Title and Description, as well as Comments sections of public videos. Can also track mentions from specific profiles.

How to Configure Email Groups

Watch a tutorial video here.

Email groups is a new feature. It enables you to email reports to a specific list of emails. Email groups are useful for setting up monitor alerts.

To get started, go to the Agency Admin tab.

Select the company you want to create your email groups for.

Select Settings and scroll down to Alerts.

Click +Add Group

Then, give your email group a name and add the emails you'd like to include. To add multiple emails, click +Add Email. Click Create Group to finish creating the email group.

After an email group is created, you can select any group you'd like to receive emails for monitor alerts or reports. A list of the emails will be visible to see what emails will be sent.

Nuvi recently released a new feature that allows a user to auto-pause a monitor after a selected timeframe/Volume of mentions. Below are the steps required to enable this function.

1. Go to the Monitors Tab in the Nuvi app, click on the ellipsis (3 dot) button on a monitor needing to be paused, and select Edit Monitor.

[email protected]

2. Click on Settings and scroll down to Auto-Pause.

3. Click the toggle button, select/confirm the pause date, and click save at the top of the screen.

The selected monitor should now be primed to pause at the selected time.

In order to pause by volume simply click the slider to enable it, enter in the desired pause amount, and click save in the top right of the screen.

Note: The Monitor will not pause at that exact number of mentions. There is generally a little bit of a delay between hitting the limit and the actual pausing of the monitor.

Please feel free to reach out to if you have any additional questions.

Here at NUVI we're working hard to provide the best user experience possible. Your feedback is an integral part of our improvement. Thank you to all of those willing to make their voices heard and help improve our product. There are tons of awesome things coming down the pipeline. We can't wait to share them with you.

New Features:

NUVI ListenNew UI colors and styles

HERE

Updated Alerts messages in Slack integration

- Slack Alerts now contain the monitor name and has some additional text improvements.

Click for more information on how to set up Slack Alerts.

Added a new radial line graph chart widget for dashboards

Updated the labels and line graph on the Line Graph visualization to make them easier to read

Added Engagement stats to mentions cards in Monitors and Dashboards

NUVI Engage

Engage Reports- View analytics for all agents working within the Engage product. View number of tickets, messages, responses, customers, and average time to close. View averages for each agent.

News:

05/23/2019 - Nuvi Acquires Banyan

Click HERE for more information

06/06/2019 - Nuvi Announces Multi-Dimensional Sentiment Engine

Click HERE For more information.

New Features:Added new monitor features pause by time or volume.

HERE

Click HERE for more information.

Updated and refreshed the bubble stream visualizations.

Added mention card engagement stats.

Added a full screen mode for dashboard widgets.

Added the ability to create dashboard reports.

Click HERE for more information.

Brightened the color of the font for x and y axes on all line graphs for easier viewing.

Added a new monitor creation wizard when creating a new monitor.

Click HERE for more information.

Dashboards - Sentiment Radical Line Widget

Click for more information.

How to view individual posts within a monitor

Read about viewing posts here.

Learn how to create a report in Monitors Enterprise

Read about creating reports here.

How can I mass change sentiment for multiple posts?

Watch a tutorial video here.

On the overview page of a monitor, in the upper right-hand corner of the screen, there is a Dashboard icon for viewing recent posts.

Once selected, it will display a limited number of posts dating most recently. To view the full screen of posts, select the Double Arrow icon.

Once in the full-screen view of the posts, users can adjust the sentiment for posts or delete mentions. Users can also adjust the number of posts displayed on each page. The maximum is 1000 posts.

After selecting Edit Posts, check the Select All button and then select Change Sentiment and choose the sentiment wanted. In this case, we'll change all mentions to positive sentiment. The most mentions that can be changed at once is 1000. Make sure the number of posts displayed says 1000.

A green pop-up will appear saying Success once the change has completed.

How to Create a New Company

To create a new company, the agency admin must go to the admin settings and select Add Company labeled in green.

From there, a new page will load asking for the name of the new company, timezone, and the number of mentions allocated to the account. A number will be displayed saying how many mentions the agency has left. If there aren't any more mentions available to allocate, the user will have to adjust the other company limits.

When finished with adding the name, timezone, and mention limit, scroll down and select Continue.

On the next page, the user will assign which users will have access to the new company.

Once the users are selected, scroll down and hit Continue.

On the Review & Save page, it will show all the details for the new company. If anything looks wrong or needs to be changed, users can go back and edit the company.

This article is going to explain how to add the your Facebook or Instagram token to NUVI to begin collecting data from those networks.

First, we will begin by navigating to the Social Profiles page of your company. If you do not have access to this page you will need to ask your company admin to assist.

Once you are on the Social Profiles page you will then be able to select either the Facebook or Instagram tab.

Facebook:

Instagram:

You will notice that once you are on the tab for that particular network there will be another box that states 'Facebook for Monitors' or 'Instagram for Monitors'. In the top right hand of the box you will see the feature to Log In.

You will then have another dialog box that will pop up asking if you allow access for the NUVI Data Collector to your profile. You have to select 'Allow'for your profile to be correctly connected. Once it has been connected your profile will appear in the box.

**In order to monitor mentions on Instagram, youll need a Facebook User that has a role on a Page, and that Page will need to be connected to your Instagram Business Account. Click Add Profile to authorize your Facebook account and grant access to the Monitors app.

Learn how to use the My Settings/Personal Settings page in Monitors Enterprise

Read about the My Settings page here.

The Monitor Creation Wizard is a new tool created to help new Nuvi users create their first monitors.

How to find the Monitor Creation Wizard:

Once logged into the Nuvi app, click on the Monitors Tab in the top right, click on the green + button in the top right of the page, and select Get Started.

HERE

Note: Click Advanced Setup to go to the regular monitor creation screen.

How to use the Monitor Creation Wizard:

The Wizard is divided into 5 steps:

1. Monitor Name

Create a monitor name and click Continue.

2. Rules

The Monitor Rules are split into 6 different categories:

Keywords - Searches all social platforms for any mention that includes your selected keywords. Keywords can be singular words or phrases and can contain symbols like @ and #. Separate keywords/phrases with a comma.

Exclude Keywords - Excludes mentions that contain these keywords. This is useful for preventing irrelevant content from entering your monitor.

Social Profiles - Limit mentions being pulled in to specific social profiles. Make sure to first select the Social Network form the drop-down list that the social profile belongs to.

Languages - Filter which Languages are pulled in to a monitor. If no language is selected the monitor will pull in mentions that match your rules using all languages by default.

Networks - Limit your monitor to pull data from specific social media networks.If no network is selected, your monitor will pull information from all the networks by default.

Locations - Limit posts to specific Countries/States/Provinces by using the drop-down menu. Note: Only about 25% of users have location services enabled. This rule will only pull in mentions from users that have location services enabled.

3. Settings

Settings further enables a user to control what type of mentions are pulled into a monitor.

Advanced Matching-Enables a user to greater control what information is pulled into a monitor. Additional settings include:

Ignore Shared Posts - Enables the monitor to disregard any re-shares and only pull in original mentions.

Only Track Verified Accounts - Verified accounts have the little blue check mark. (This only applies to Twitter)

Only Track Posts with Media - Only allow posts with videos, pictures, etc.

Include Comments with Matching Posts - Includes comments from the following social media networks: Reddit, Facebook, Youtube, and Twitter.

Sentiment Category:

Sentiment Category - Allows one to choose a category that provides a different language set for sentiment in the monitor based on the industry chosen. The different options are:

Default

Airlines

Ecommerce

Health Care

Hotels

Restaurants

Work Place

4. Collections

Collections allows a user to edit which collection(s) a monitor is contained in.

5. Save Your Monitor

Before a monitor is saved, be sure to check the Monitor Preview for an estimated volume of mentions. If your company has a limit of 300,000 mentions, and your preview says 1,000,000 mentions a month, you may want to add some more exclusion keywords or add additional rules to help lower the estimate of the mentions to be used.

In the event that a monitor needs its rules changed, one can edit the rules by clicking on the monitors tab, click the ellipsis(3 Dot) button, select edit monitor, and change the rules from that screen. For more information, click HERE.

Note: Monitors do not automatically pull in mentions retroactively. When a monitor is first created it is normal for there to be no data until a mention is pulled in. Depending on the estimated volume this could take some time. In order to pull old mentions, one can pull a Historical Job. Click for more information on Historical jobs.

The goal of this page is to consolidate any help articles that would be useful for new Nuvi users and to provide reminders for veteran users.

Monitors:

https://help.nuvi.com/hc/en-us/articles/115003103591-Creating-a-New-Monitor

https://help.nuvi.com/hc/en-us/articles/360001728452-How-to-Edit-a-Monitor

h ttps://help.nuvi.com/hc/en-us/articles/360027939971 (Basic Info On Monitors)

Monitor Collections:

https://help.nuvi.com/hc/en-us/articles/360008868552-How-to-Use-Collections

Historical Jobs:

https://help.nuvi.com/hc/en-us/articles/115003965692

https://help.nuvi.com/hc/en-us/articles/360007315871-How-to-Run-a-Historical-Job (video)

Mentions Feed:

https://help.nuvi.com/hc/en-us/articles/360027397232

Alerts:

https://help.nuvi.com/hc/en-us/articles/360026909871-How-to-Create-Use-Multiple-Alerts

Reports:

https://help.nuvi.com/hc/en-us/articles/360000769631-How-to-Create-a-Report

https://help.nuvi.com/hc/en-us/articles/115003567232-How-to-Creating-a-Report-in-Monitors-Enterprise (video)

Segments: (Extra Feature)

https://help.nuvi.com/hc/en-us/articles/360000059131-How-to-Create-Segments

https://help.nuvi.com/hc/en-us/articles/360004472652-Quick-Segment

Dashboards: (Extra Feature)

https://help.nuvi.com/hc/en-us/articles/360012451052-How-to-Create-a-Dashboard (Video)

Free Form Search:

https://help.nuvi.com/hc/en-us/articles/360007748791-Free-Form-Query-Overview

https://help.nuvi.com/hc/en-us/articles/360001579272-Useful-Free-Form-Queries (useful Queries)

New Features:

New Monitor Pause Capabilities: Users now have the ability to pause and resume entire collections.

Here

Multiple Alerts: Users now have the ability to create multiple alerts per monitor.

Click Here for more information.

New Network Data: Added Yelp! data to our platform offerings for Product Reviews.

Click Here for more information.

Custom Dashboard Reports: Users can now create reports from their customized dashboards.

Click for more information.

New Features:

Monitor Auto-Pause Function has been Fixed.

Click Here on more information.

Added 3, 6, and 12 month presets to monitors drop down date picker.

Here

Limit monitors to historically pull data for up to 7 days before their creation date for News, RSS and Blogs.

Added the ability to limit the number of mentions that can be used in a certain company when using the API.

Added the ability to allow keyword searches to include Twitter Biographies.

This was on here last month as well. Just wanted to make sure you saw it. Click for more information.

Added the functionality to propagate parent tweet sentiment changes to all retweets.

Added Google Reviews to our data platform sources offered.

Whoo!

Improves size and location of Download Report button for better visibility.

NEW Features:

Monitor Rule Templates v2 - Added the ability to EDIT and MANAGE monitor rule templates

Check out this link for more info:

https://help.nuvi.com/hc/en-us/articles/360024978851

Custom Dashboards Permissions - Added the ability to APPLY PERMISSIONS to custom dashboards. Using this tool you can more easily share your dashboard with other users in your company.

The Ability to Search and Segment using Twitter Bio information - Check out this article for more information :

https://help.nuvi.com/hc/en-us/articles/360024557712-How-to-filter-by-Twitter-Bio

Multiple Alerts is a new feature to the Nuvi Platform. It functions very similarly to the old alert system, but with some significant improvements. Including:

The ability to set multiple alerts per monitor.

Create/edit email groups directly from the alerts page.

Updated easy to Use interface

Any alerts created previous to this change are still active.

Note: Alerts will only be triggered by a mention that is pulled in to the monitor its created for. Meaning a mention would have to first be pulled into a monitor, then meet the requirements set for the alert.

How To Set Up/Edit Alerts:

1. Finding Alerts

Click on the monitors tab in the Nuvi app. Once there, click on the 3 dots button in the top right corner of any of your monitors and select Alerts.

[email protected],

Clicking on Alerts will take you to this page. If you have any existing alerts, they will appear here. There are not currently any on this monitor, so we will need to click Add New Alert in order to create a new alert.

2. Name and Set Rules for your alert.

Once you've named your alert, we can move onto setting the rules for the alert. Alert triggers include:

Volume Change %

% Increase in positive mentions

% Decrease in positive mentions

% Increase in negative mentions

% Decrease in negative mentions

Positive sentiment is % more than negative

Negative sentiment is % more than positive.

A social profile with an influencer score of # or higher posts a mention in this monitor

Every mention that matches the monitor rules

Specific keywords

Specific authors

Specific Usernames

Keep in mind that each rule you select is an OR rule. Meaning if you choose the keyword Jet Plane, as a rule, and also choose Increase in Volume, you will receive separate alert notifications from each of those rules.

Any Volume or percentage alerts are sent when your current average is greater/lesser then the last hour.

In order to activate a rule, click on the slide button and fill in the value you're looking for.

3. Set Alert Options

You have the ability to not receive alerts between certain hours of the day. You can also ignore mentions older than the chosen amount of days to eliminate alerts for past mentions.

4. Enter Recipients

Nuvi alerts can be sent via email, Slack, or SMS.

Select which group of people you would like to receive notifications, or by click + Add New Group which will allow you to create a new group. There is some additional set up required for Slack alerts, so click Here for more information on how to set that up.

Once your recipients are configured, scroll back up to the top of the page and click the Save button. Once the alert is saved you should start receiving emails/SMS/Slack messages immediately. Here is an example of an Email alert.

Feel free to reach out to if you have any questions.

Yelp reviews are now included in your Nuvi Monitor. Currently there is nothing you need to do to add this feature, your monitor will automatically search your keywords across Yelp as part of the normal data pull.

You will see Yelp reviews categorized into the "Product Reviews" network on the Nuvi system. You can access this by choosing the Trending Networks option in the Trends area of your monitor.

Each user can also use the query language on the Search option to pull just Yelp reviews by typing this syntax into the search "original_network: yelp". You can then create a segment on just Yelp mentions if you would like.

Additional Information:

Yelp only gives us 160 characters, so you may have to click into the actual review to see everything.

With product reviews you may have to select a Last 7 Days time range to see any data. Its unlikely that we will show any data in the Last 24 Hours timeframe.

Product Reviews do not pull in real-time.

If you would like to exclude Yelp from your monitors you can do so by adding an exclusion rule to your monitors.

Check out this link for more information.

https://www.yelp.com/developers/faqyelp.com

In this article we'll go over the functionality of the toggle mentions feed. The feed is another way to view the mentions being pulled into your monitor, mass delete mentions, and otherwise interact with your data.

In order to find this button, hop into any of monitor, the Toggle Mentions feed button is located in the top right corner of the Nuvi app.

https://help.nuvi.com/hc/en-us/articles/360001579272-Useful-Free-Form-Queries

The mentions feed is normally a partial view, but you can change it to full screen mode by clicking on the diagonal arrows button below the toggle mentions feed button.The most functionality is available in full screen mode.

Functions of the Toggle Mentions Feed:Mass Delete Mentions:

In the event that a monitor pulls in irrelevant mentions this is the quickest way to delete them.

The mentions can be deleted by, clicking the Edit Posts button, selecting the posts needing to be deleted, and clicking on the red trash can button. In the example below I created a monitor for Sabaton's new single Bismarck. The monitor pulled in mentions about Bismarck ND. By searching North Dakota in the search bar, I isolated the mentions and used the mass delete function to delete them.

Change Sentiment of Mentions:

A Nuvi user also has the ability to change the sentiment of mentions via the mentions feed. In the example below a specific tweet was marked as Negative. However, the mention was talking about a Thanos event which should've had a neutral sentiment. Using the search bar and the change sentiment option I cleared out a lot of negative mentions.

Interact with Tweets:

This option is available in most other views as well, but the mentions feed provides a clear cut environment to work with.

By using the search bar query sentiment_category:positive only positive sentiment mentions should be populated. On each mention there is an option to like, retweet, quote, comment, follow, tag, note, and email. These options can be extremely convenient for engaging with customers and for damage control in negative situations.

Here is a link to useful search bar queries:

Note: One can also delete or change the sentiment of single mentions by clicking on the 3 blue dot button in the bottom right of each mention. The Mark author as spam will prevent future mentions from specific authors from being pulled into the monitor.

Please feel free to ask [email protected] or your account manager if you have any additional questions.

Nuvi now has the ability to create reports straight from monitor dashboards. The feature is similar to standard monitor reports, but is more customizable and can include a wider range of data. Custom Dashboards is a premium feature. Please reach out to [email protected] if you're interested in a free trial.

One can create a dashboard report by either clicking on the reports tab, clicking on the green + sign, and selecting Dashboard Reports or you can click on the report button on the Dashboard itself.

In the report creation menu you can select the following:

Dashboard you would like to create the report for

Segment to apply (if any)

Template

Frequency of the report

Time Range

Groups the email is sent to

After you select the specifics for your report, click the green Create Report button.

Once the report is created, the option will appear to:

Edit Template - Allows data or graphics to be removed from the report.

Rerun Report - Processes any changes made like changing the timeframe.

Publish Report - Finalizes the report into a non editable PDF for distribution.

Delete Report - Deletes the report.

Editing The Report :

In order to edit your report, click on Edit Template, from this page one can:

Delete Graphics - Click on the red trash can icon by any graphic.

Add Additional Notes - Click on the pencil icon by any graphic.

Download a PDF

Print the Report

Publish the Report

These are the basic functions of Dashboard Reports.

Please feel free to reach out to [email protected], or your account manager, if you have any additional questions.

How to Run a Historical Job

Watch a tutorial video here.

Historical Jobs are the are the only way to retroactively pull data in Nuvi. When in a monitor, click on the 3 dot icon to pull up monitor options and select Historical Jobs. Please note that users can only pull historical data from Twitter.

From the Historical job page, users can adjust the date range and then request an estimate of how many mentions it will pull. Up to 1 year of data can be pulled at a time. Please note, it will bill the account for the mention amount used so if the estimate is a large number, consider adjusting the date range or changing the monitor rules.

After requesting the data, an open request will be visible with the progress of pulling in data. Depending on the number of mentions, it will take a while to process the request. With the recent changes to the historical process you may see two historical jobs start, one for 30 days, the other for the rest of your selected timeframe. This change was made to improve the efficiently of historical jobs and to help with data gathering times.

Once the request is finished, it will show up under completed requests and the user can view the data in the overview. You can also view the data by changing the date range on your monitor to any timeframe included in the historical job pulls.

Our Dev team has put out a fix for Facebook publishing. In this article we'll go through the steps on how to get this set up. As a warning, doing this will delete any publishing history and scheduled posts for Facebook. It will not delete these posts from Facebook itself, but you will no longer be able to find them in the Nuvi app. Unfortunately there is no way around this. We are still planning on retiring Nuvi publishing around June in favor of our new GroundSpark publishing tool. Feel free to ask your account manager for more information on GroundSpark and how you can schedule a demo.

Step 1.

In the Nuvi app click on your profile in the top right corner of the screen. Select "Social Profiles". Next click on the Facebook tab.

Step 2. Click the red trashcan icon by your social profile.

Step 3. Click "Delete this Profile"

Step 4. Click the green "+Add Profile" button. Make sure you're currently logged into the Facebook profile you would like to add.

Step 5. Click continue.

Step 6. Select which pages you would like to add into the Nuvi app.

Step 7. Enable Nuvi to manage your pages and publish to the pages you manage.

Step 8. Click Ok

Step 9. After the page loads you should be back to your social profiles. Click on the Facebook tab and make sure all your profiles/page are there.

You should be good to go from here. I would suggest going to the Publishing tab and setting up a test post to make sure it works.

Please feel free to reach out to your account manager if you have any questions or concerns.

This article will go over how to make sure you start receiving usage alerts from Nuvi. Nuvi will automatically send alerts once you've used 66%, 100%, and 133%. At 133% usage your monitors are automatically paused. In order to avoid that from happening, follow these steps.

1. Start by click on the Settings Tab in the top right of the Nuvi App.

2. Click on the Company you would like to receive alerts for.

3. Click on Settings tab on your company.

4. Scroll down and click on Mention Usage Alerts.

5. Click on +Add Email, Enter the email you would like alerts sent to, and click save changes. You can add as many emails as you would like.

Doing this will ensure you receive your emails giving you updates on your mention usage, ensuring that you don't have overages or get your monitors paused. Feel Free to reach out to support or your account manager if you have any questions.

This article will cover how to edit existing monitor rule templates. Check out this link to learn how to create monitor rule templates: https://help.nuvi.com/hc/en-us/articles/360022532232

Editing Monitor Rule Templates:

1.Click on the Settings tab in the top right of your Nuvi App.

2. Click on the company that contains the rule template you would like to edit.

3. Select Rule Templates

4. From this page you can create new templates or edit existing templates by clicking "edit rule".

5. Make the changes you want and click Save.

This article will walk you through how to create monitor templates. Templates can be very helpful when creating new monitors or new rule sets within a monitor. They help streamline the process by giving you a quick easy way to create rules that need to be more mass produced/added to every rule group. For example choosing which languages you want your monitor to pull in, copying specific keywords, etc. The template is company wide so you can use the same template across all your monitors.

There are two main methods you can use to create monitor rule templates.

Method 1:

1.Click on the Settings tab in the top right of your Nuvi App.

2. Click on the company that the rule template will be for.

3. Select Rule Templates

4. From this page you can create new templates by clicking +New Template. You can also edit existing templates from this page.

5. Name your Template and select what rule you want it to contain. The example below is specifically for English mentions. Click Save

6. Go to your monitors and click create new monitor or edit monitor. Click Add Rule Group or click on any rule you want to add the template to. Follow step 3 from Method two.

Method 2:

Step 1:

Access your monitor rules by either selecting to create a new monitor or selecting edit monitor.

Step 2:

Click on the 3 dots on any rule of your monitor that you would like to turn into a template and select Save Rule as Template.

A pop up will then ask you to name your Template. Click Save once everything looks good.

After you click on save your screen will go back to the rule you were working on within your monitor. Make sure to refresh your page.

Step 3:

Click on the rule group you would like to add the template to. Click on the 3 dots button and select Add Rule Template.

Select the name of your template and click Add Rule Template.

Your template rule should now appear in your rule group.

You can now easily add this rule to any rule group on any of your monitors.

Note: Make sure you click on the first rule in a rule group when you want to add a template. The templated rule will be added as the last rule in the rule group.