Interviewed at one of the smaller agencies.
The support staff is overworked under super poor management. Some working 12-13 hours a day.
Again, the company is very competitive internally because everyone comes from different smaller companies. There should be more incentive for people to collaborate with each other.
People in leadership positions are not leaders at all. They harass their support staff, HR is useless and there is no room for growth through work.
There are a lot of great agents there but only a handful of effective leaders. The CEO is so out of touch with his staff and what's needed.
They acquired a lot of smaller companies and now have no idea how to run a staff of this size. They should foster a collaborate atmosphere instead of the competitive one we have.