Peet's Coffee & Tea Employee Reviews

It was fun to be there.

The work is very acceptable, the management is confused at best and negligent at worst. There is next to no communication between departments.

Good company to work for

I didn't think it was possible to work somewhere you actually enjoy being. I thought it was normal for everyone to hate their jobs -- I had never been so inspired, excited, and eager to come to work until I began working at Peet's Coffee.

Great environment to grow and learn!

They were like family to me.

the team leads and department supervisors I work with genuinely care about their teams.

They're more authentic, eloquent, and strategic than any other leadership team(s) I've worked with in the past.

We are able to independently complete taks but when we teamwork is required everyone is able to help out

They always pitch in to help when needed, and are great mentors.

Review from Customer Support Dept

Correcting their store managers on their attitude towards employees

Hiring and keeping skilled managers. Many stores in downtown areas do not have managers due to worker shortages, and thus SL's have to do the blunt of the work for minimum wage +$2.

Time management. Understanding the needs of employees and understanding the skills employees bring to the table

Communicating with everybody as nothing only affects one person

Our manager needs to start listening to his employees more, train them properly, and instead of belittling them and picking favorites, he should treat everyone as his equal. Also make smarter choices for choosing Shift Leads for the store.

I'm grandfathered in to a no longer available PTO package.

My vacation + floating holidays throughout the year

In case any health issues arise, I have funds to assist me and also starting a retirement package is an asset for the future.

Review from Customer Support Dept

10% bonus, matched 401k, and insurance

The annual bonus is fairly given

Raises. There is a lot expected of you at this company. You have to understand every aspect of the business - the products, service, orders, cleaning, etc. and do it fast to deal with the work.

I believe that if I am placed to work on Bar, I should be paid as Barista instead of as Team Member, because I am doing Barista work. Also there have been countless times when my needs haven't been heard, and any of the solutions to the issues that were made, they all became broken promises

being treated like an actual person

Benefits are lack luster for staff who work at Peets as full time or close to fill time. Workers are only seen for their labor and not their entireties by district managers who have never done work within the cafes. Leadership fails at the district level.

Review from Sales Dept

Yes!! Treat your employees with fairness

Review from Operations Dept

My team genuinely gets along as people so working together is never a chore and I never dread going to work for coworker related reasons.

They have stellar work ethic and care a great deal about the quality of their work and are considerate of the next team who come in to take over the shift from them.

My team is small but mighty! We have a seat at the table because others value our input. We restore harmony if it ever starts to become chaotic. And, most importantly, we always deliver on our business expectations.

They are always helpful and point out areas where improvement is needed. They also appreciate and encourage me to be more effective.

Review from Customer Support Dept

The comradery is the best part of my job and the customers I love my coworkers.

Review from Sales Dept

Create spaces for employees to get to know each other because I was told we shouldn't be doing anything on the floor unless it's coffee related

Review from Customer Support Dept

cleanliness should be everyone's job, not just the new hires

Review from Customer Support Dept

The staff, by far the staff.

That I continually go above and beyond

It's a very caring environment for both the customers and employees.

Review from Customer Support Dept

My coworkers are the most positive by far. I only say the workspace is negative because of the management.

Review from Sales Dept

The team members and baristas are great. We work well together, communicate properly, and help each other. The customers are wonderful too.

Pay employees better!!! All of us want money!!

Review from Operations Dept

training to the asm on proper discussion tactics

Review from Customer Support Dept

The interviewers were kind and sociable people making it easy to stay relaxed.

The interview felt less like an sterile interview and more like a conversation over coffee with an aquaintence.

My interview focused on my passion working with people, Good teamwork, and dedication and loyalty.

Review from Customer Support Dept

It felt natural and there was no pressure.

Review from Sales Dept

Free coffee during the interview

I enjoy being faced with new challenges as they arise and learning new things.

Closing a sale with multiple clients

I love my co-workers and the great teamwork that contribute to Peet's success.

Review from Customer Support Dept

My coworkers are the best.

Review from Sales Dept

Doing my job with no pressure from the manager

Our manager is pretty much what's wrong in the store, since under him we had so many turn overs, and I think it can be improved by either putting him in his place, or demoting him/firing him/hiring a new manager

I am worried that I am being denied advancement opportunities because of my age (older). Educate managers on age discrimination and how it manifests itself.

Review from Operations Dept