Peet's Coffee & Tea Employee Reviews
Out of 141 Peet's Coffee & Tea employee reviews, 78% were positive. The remaining 22% were constructive reviews with the goal of helping Peet's Coffee & Tea improve their work culture. The Operations team, with 81% positive reviews, reports the best experience at Peet's Coffee & Tea compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 31% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Correcting their store managers on their attitude towards employees
Hiring and keeping skilled managers. Many stores in downtown areas do not have managers due to worker shortages, and thus SL's have to do the blunt of the work for minimum wage +$2.
Time management. Understanding the needs of employees and understanding the skills employees bring to the table
Communicating with everybody as nothing only affects one person
Our manager needs to start listening to his employees more, train them properly, and instead of belittling them and picking favorites, he should treat everyone as his equal. Also make smarter choices for choosing Shift Leads for the store.
Why do you feel undervalued and what would make you feel better about your compensation?
Raises. There is a lot expected of you at this company. You have to understand every aspect of the business - the products, service, orders, cleaning, etc. and do it fast to deal with the work.
I believe that if I am placed to work on Bar, I should be paid as Barista instead of as Team Member, because I am doing Barista work. Also there have been countless times when my needs haven't been heard, and any of the solutions to the issues that were made, they all became broken promises
being treated like an actual person
Benefits are lack luster for staff who work at Peets as full time or close to fill time. Workers are only seen for their labor and not their entireties by district managers who have never done work within the cafes. Leadership fails at the district level.
Review from Sales Dept
Yes!! Treat your employees with fairness
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Create spaces for employees to get to know each other because I was told we shouldn't be doing anything on the floor unless it's coffee related
Review from Customer Support Dept
cleanliness should be everyone's job, not just the new hires
Review from Customer Support Dept
What needs to change to make the company culture better?
Pay employees better!!! All of us want money!!
Review from Operations Dept
training to the asm on proper discussion tactics
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Peet's Coffee & Tea yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
Our manager is pretty much what's wrong in the store, since under him we had so many turn overs, and I think it can be improved by either putting him in his place, or demoting him/firing him/hiring a new manager
I am worried that I am being denied advancement opportunities because of my age (older). Educate managers on age discrimination and how it manifests itself.
Review from Operations Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Peet's Coffee & Tea yet.
Be the first to contribute a review.