-8
eNPS Score
Q&A With PENFED Credit Union Employees
PENFED Credit Union employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at PENFED Credit Union
Customer service and ease of communicatiom
Customer Service and Adequate response to inquiries have been a member for over four decades and now considering going elsewhere and moving accounts as the customer service has been declining.
Great Mortgage products and rates.
Basic communication. Responding to customer communications. No response until I contacted the CEO
Better tracking of when they send replacement cards out.
Q&A With PENFED Credit Union Employees
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Anonymously Ask PENFED Credit Union Employees Any Question
Should I work at PENFED Credit Union?
42% of PENFED Credit Union employees would encourage their friends to become coworkers, whereas 8% are neutral and 50% would not recommend working at PENFED Credit Union to their friends.
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
