I was awarded the job.
Actually learning how to do their job and picking up their responsibilities.
Majority of customers are complaining about customer service, hold times, and the overall quality of the product.
There is so much they could do, but start with hiring managers with actual management experience in the corporate world.
It was brought to my attention that someone what making more than me with less education and less experience. Leads me to believe I was being paid on a racial scale.