Pushpay FAQs

Pushpay is an exciting tool that enables you to give to the organization of your choosing through their unique giving page, text engagement, or the Pushpay app. This article will walk you through how to make a one-time payment from your organization's giving page.

To submit a new one-time payment from your organization's unique giving page:

Enter the amount that you want to give.

Under Gift Type, select Give one time.

Complete all fields on the page, and select Next.

If you do not have a Pushpay account yet, you will be prompted to create oneby verifying your mobile number and entering your name and email address.Please Note:If you already have a Pushpay account, you will be prompted to verify your mobile number after confirming your recurring payment details and payment method.

Enter payment method details and clickNext.

You will now be prompted to confirm your payment details.

If you are having difficulty signing into your Pushpay account, there could be a few explanations. Logins can be confusing and frustrating, but rest assured that the Pushpay Login process is designed the way it is to keep your personal information safe. Read below for ways to troubleshoot the issue:

Have you created a Pushpay account?

Pushpay does not require account creation to submit a payment through the platform. If you are unable to login, it's possible your payments have been submitted as a guest- meaning the payment was not associated to an active account.

Additionally, if your organization is new to Pushpay, your account details do not carry over from an alternate system. A great way to verify if you've given through Pushpay is to search for confirmation emails that are sent following a successful payment. These emails are sent from Pushpay and not the organization you are paying.

Have you confirmed your details?

To protect your information, we require that your email address and phone number is confirmed before it can be used as a login authenticator. Your phone number must be confirmed to create an account - because of this, if you are unable to login with your email, try using your phone number in combination with your password.

Have you reset your password?

If you know you have a Pushpay account and you know your details have been confirmed, you may need to reset your password. This can be done at pushpay.com/forgotand completed through an email sent to your inbox.

Pushpay is an exciting tool that enables you to give to the organization of your choosing through their unique giving page, text engagement, or the Pushpay app. After you setup an account, you can make a payment using the Pushpay app or from your Home screen.

To submit a new one-time payment through the Pushpay app:

Open the App > Enter passcode / use Touch ID and select or search for an organization.

Complete all fields, ensuring repeat this gift is off.

Clickgive.

You should expect to see a confirmation of a successfully submitted payment.

To submit a new one-time payment through your Home screen:

Login to your account at pushpay.com/login.

Click One time or recurring giftor search for an organization;

When asked "Repeat this gift?" switch to no.

Clicknext.

Confirm payment details.

Clickgive.

You should expect to see a confirmation of a successfully submitted payment.

You can "favorite" an organization in the Pushpay app. Your favorited organization will be displayed on the home screen of the Pushpay app. This willmake it even easier to find the organization when you want to make a new payment.

To favorite an organization from the Pushpay app:

Open the App > Enter passcode / use Touch ID andsearch for an organization.

Click on the name of the organization you would like to favorite.

Click on the starnext to the organization details.

A yellow star indicates an organization has been favorited.

Clickfavorites from theoptions at the bottom of your screen to see which organizations you have favorited.

When you log in to your account online or in the Pushpay mobile app, you can view your transaction history in real-time. You will be able to review payment details like date of submission, amount, and payment status.

To view transaction historyon the Pushpay app:

Open the App > Enter passcode / use Touch ID.

Click more in the bottom right hand corner.

Click Transactions.

Click All Recipients toview transactions submitted to a particular organization, click view.

To view transaction history from your dashboard:

Log into your account at pushpay.com/login.

Click Transactions.

Yourtransactions can be filtered by recipient/organization or date.

Click All Recipientstoview transactions submitted to a particular organization.

Select desired dates and clickview.

Pushpay enables US-based Churches to generate IRS compliant annual contributionstatements. They may choose to prepare statements through Pushpayor they may decide to generate statements in another way. Something to keep in mind is that it is acceptable for these contributionstatementsto be in an electronic format that is emailed to you solong as the format is IRS-compliant.

If you have not received your contribution statement by January 31st, which is the suggested date for organizations to provide tax related documentation,please contact the organization you donated to.It is a good idea to confirm your personal details in your Pushpay profileto make it easier for organizations to provide receipts for contributions you have made.

For your convenience, however:

You will besent a receiptto the email address you provided during the donation processafter every successful donation.

You canview giving historyassociated with your accountat p ushpay.co m/login

NOTE:Your giving history that is available through the Pushpay login portaldoes not meet IRS requirements for verification of tax-deductible contributions. You must use the statement provided by the organization that youdonated to in order to claim your deductions.

If your organization chooses to send Annual Giving Statements from Pushpay, you may have the following questions:

What if I usually receive a statement in the mail?

Contributionstatements delivered electronically from Pushpay areIRS compliant. For this reason, you do not need to receive both an emailed and mailed statement. This will benefit you as it is a much faster and easier way to deliver statements and will eliminate the need to print or scan anything.

What if all of my giving has not been submitted through Pushpay?

Your organization will be able to ensure that you receive astatement that contains your complete giving history. It is possible that they may alsosend you two statements with your digital and cash giving separately. In the event you have given from multiple Pushpay accounts, your organization will be able to make sure that yourcash, check, ACH and credit card gifts are includedon your statement.

What do I do if I have not received my end of year tax statement by January 31?

The responsibility of sending out annual contribution statements belongs to the organization that you donated to.Please contact them with questions regardingyour statement.

My statement is not accurate

If you have received an inaccuratestatement, or you have a question about a listed contribution, you can contact your organization by calling the number providedon your statement. This is your organization's preferred contact method.

When I open the email, I cannot view my statement

If clicking the link does not work, this may mean you have been generated a replacement statement or the link is no longer active. Please contact your organization by calling the number written on your statement. They will be able to assist with resending your statement or providing a printed copy.

A preferred payment method can be set up to make the payment process even easier. With this feature enabled, your preferred payment methodwill be the first suggested optionwhen you are prompted to select one during the payment process. Selecting a payment method as preferred does not modify existing recurring schedules or payments.

To set a preferred payment method from the Pushpay app:

Open the App > Enter passcode / use Touch ID and click more.

Clickpayment methods.

Click preferred.

Choose a preferred method, a red check mark will indicate your selection.

To set a preferred payment method from your dashboard:

Login to your Pushpay account at pushpay.com/login.

Clickpayment methods.

Click the white star on the right hand side of thepayment method.

Star will turnyellow and say preferredto indicate a successful change.

Pushpay is unlike most other giving platforms as it does not require an account to be created before you submit a payment. When you are directed to your organization's unique giving link and you are seemingly in the process of submitting a payment - don't be alarmed asthis is intentional.

Here at Pushpay, we seek to eliminate as many roadblocks to giving as possible. Especially the typical "create an account before you can give" page. With the exception of the Pushpay app from the Apple and Google Play app stores, you shouldn't expect to have the option to create an account before a payment has been submitted. The account creation is instead an option integrated into the payment experience.

Pushpay makes it possible to make a contribution to the organization of your choosing using a credit card, debit card, or bank account (US only).If you already have an account with Pushpay and would like to adda payment method, you can do so from the Pushpay app or from your Pushpay Home screen.

Important!For your own security, it is important that your card or bank account number is only entered in the appropriate fields.

To adda payment methodfrom the Pushpay app:

Open the App > Enter passcode / use Touch ID and click more.

Clickpayment methods.

Clickadd and select whether you would like to add a card or bank account (US).

Scan your card or complete all fields, clickdone.

To adda payment methodfromHome,using your personal computer (web browser):

Login to your Pushpay account at pushpay.com/login.

Clickpayment methodsfrom your Home screen.

Click add payment method, click card or bank account (US).

Enter payment method details, click add.

You should expect to see "Success -Payment method has been added."

What are App Profiles?

TheApp Profilefeature allows you to sign into your organization's custom app and access your Pushpay profile. Signing in will either result in being matched to a current Pushpay account, or in a new Pushpay account being created. Connecting your profile to the custom app reduces the effort required to make a gift, saving you time!

How do App Profiles work?

If applicable, the App Profile icon can be accessed on the top right of the app.

Once you click on the App Profiles icon, you will be able to sign in and out of your profile by clickingSign In Or Register, orvia theSettingsscreen. Please note that "Good morning" will be dynamic betweenMorning, Afternoon, & Evening based on your device time.

How do I create a profile?

When you tapSign In Or Register, you will be prompted to enter your mobile number. Once the mobile number is entered, tapSend Codeto receive an SMS verification code.

Once the verification code is received, enter that code and tapNext.

If the mobile number is recognized as a verifiedmobile numberfor an existing Pushpay account:You will only need to enter the SMS verification code to be matched with your existing account.

If the mobile number is not recognized or is unverified:Additional information such as name and email address is required.

Once this information is inputted, your profile has been completed!

What elements of my profile are editable?

You will be able to add a profile picture and a cover photo. To add a photo, tap on thecamera icon and you will have the option to take a photo, or upload a photo from your device.

Name, email address, phone number, birthdate, and address are also able to be edited.

Notifications within App Profiles

You can access the Notification Inbox within your App Profile.

Theicon presents the options toMark all as readorDelete all.

Theicon presents the notification categories selection screen.

If there are no visible notifications, a default screen will display.

A recurring schedule will enable you to set details like the amount andfrequency of a payment schedule and let it do the rest of the work for you. Fortunately, when you start a recurring schedule you aren't stuck with it. Pushpay knows that there maybe the need to modify, pause, or cancel your recurring schedule.

To cancela recurring payment schedule from the Pushpay app:

Open the App > Enter passcode / use Touch ID and clickrecurring on the bottom navigation.

Select the recurring payment you wish to cancel.

Clickcancel

You should expect to see "Success - You have successfully cancelledthis payment schedule. No future payment will occur."

To cancela recurring payment schedule fromyour dashboard:

Login to your Pushpay account at pushpay.com/login.

On the right hand side of your screen, you will see a "Recurring Gifts" section. ClickEditnext to the gift you wish to edit.

Click Cancelin the upper, right hand corner of the screen.

You should expect to see "Success - You have successfully cancelledthis payment schedule. No future payment will occur."

You can "favorite" an organization in the Pushpay app. This will make it even easier to find the organization the next time you want to make a payment.

To remove a favoritedorganizationon the Pushpay app:

Open the Pushpay App and sign in if necessary;

Clickfavorites;

Select the appropriate organization and select the yellow star;

It will turn whiteto indicate a successful change.

In the event you find yourself needing to update the name,location, or time zone associated with your Pushpay account, you can easily make adjustments from your account Home screenor the Pushpay app.

To updateyour profileon the Pushpay app on your smartphone:

Open the App > Enter passcode / use Touch ID and tapmore.

Click profile.

Enter appropriate changes to first name, last name,location, or time zone andclick update info.

To updateyour profile fromyourHome screenonyour personal computer:

Login to your Pushpay account at pushpay.com/login.

Click profile.

Enter appropriate changes to first name, last name,location, or time zone andclick update info.

To deletea payment methodfrom the Pushpay app on your smartphone:

Open the Pushpay app > Enter passcode / Touch ID and clickmore.

Clickpayment methods.

Select the payment method to delete.

Clickdelete.

Confirm by clickingDelete this payment method.

To deletea payment methodfrom your Home screenon your personal computer:

Login to your Pushpay account at pushpay.com/login.

Clickpayment methodsfrom your Home screen.

Click the logo or nickname next tothe payment method details.

Clickdelete.

When asked "are you sure you wish to delete?" clickyes.

The standard text messaging and data rates foryour telecommunications carrier apply, just as they do when you send a text message or use the internet on your mobile device.

Need more help? Submit a request with our support team.

Text Giving is only available for credit and debit card transactions. If you are using ACH as your payment method, you can still make a gift, but you will not be registered for Text Giving.

The organization you are giving to may also have further restrictions on accepted card brands andcard types.

Need more help? Submit a request with our support team.

Refunds

With the Pushpay platform, we made conscious choices in creating a toolto allow donors/payers to control their account details, their payments, and ultimately the responsibility to manage their own accounts.

Further, when you make a payment, there are several actions required to confirm you want to give. These were setup on purpose to limit the amount of mistakenly made transactions, yet easy enough to allow a 10-second payment experience!

When you make a payment, you are authorizing a transaction to be processed and delivered to the respective organization.

Your Organization's Admin Team is Your Best Resource.

Though Pushpay is the tool that you use to submit a payment, the funds are neverin our possession. For this reason, the best resource you have to discuss the options available for a refund is the administrative team with the organization you have paid.

After approval,a transaction with a credit or debit card is immediate. Because of this,Pushpay supportis not able to interrupt or cancel approved transactions with credit ordebit cards. Though there is a processing time of 5 business daysforACH payments, there is little intervention that Pushpay support can take once the payment has been authorized and has begun processing.

If an account has been created, you can change the settings within Pushpaysuch as your payment methods, personal information, etc. atwww.Pushpay.com/login. However you can't undo a successful donation or payment through Pushpay yourself once it's been completed.As mentioned, the administrative staff withthe organization that has been paid will be the best resource to address the process for refunds.

Pushpay now allows you to sign into your personal account using only your mobileensuring you have an easy, secure login experience.

To get started:

Navigate to the login page at https://pushpay.com/login

Enter your mobile number and a 6-digit security code will then be sent to your mobile phone via text message

Enter the code you receive onto the next page and you will be logged into your account immediately. No password needed!

Tip: If you aren't able to receive a text message on your mobilephone, you can log in with your email address and password by clicking on Sign in via email & password.

When you give through Pushpay to an Organization, you don't necessarily need to make an account to give! You can submita one-time donation with a credit card or debit card easily by Text Engagement or Online!

Guest Donations Don't Appear in Your Profile

One time donations made without logging into an account are called "guest donations". When a guest donation is made, we do our best to identify whether you have a Pushpay account from the information you've entered so we can automatically add it to your profile. In some cases there isn't enough information to identify your existing Pushpay account, which prevents us fromincluding the donation in yourgiving history. Remember, you will always have the option to login or create an account when giving from an organization's unique giving page.

Whether your donation is submitted while logged in or as a guest, rest assured, the organization you gave to did, in fact, receive the donation. You will also be emailed after every successful transaction. If you can't see the gift in your account you can either reference the emailed receipt or call the organizationand ask for the receipt to be resent, should you need it.

Logged-In Donations Appear in Your Profile

When you givewhile logged in(on the App, onlineat Pushpay.com, or logged in on thegiving page of your Organization) your donations are posted in your Pushpay Account in real-time!

In the event you find yourself needing to update the mobile numberassociated with your Pushpay account, you can easily make adjustments from your account Home screenor the Pushpay app.

To updateyour mobile number:

Log in to your Pushpay account at pushpay.com/login or open the Pushpay app and click more.

Click profile.

Clickupdate mobile number.

Enter new mobile numberand clickupdate.note: select the appropriate country from the drop down option to assign the country code to your mobile number.

An SMS messagehas been sent to the associated mobile number, enter confirmation codeand selectupdate.

There are two ways to create a Pushpay account:

by making a payment from your organization's giving page

through a direct link on our website

To create a Pushpay accountfrom your organization's giving page:

Click on your organization's unique giving link from their website, complete all fields and clickNext.

Enter your mobile number and clickSend Code.Enter security code (delivered viatext message) and tapNext.

Complete all fields and clickNext. Enter your payment details and clickNext.

Confirm all payment details and clickGive.

Look for an emailed receipt toconfirm your email.

Please Note:If you don't have an accountNeed help?at any time to receive your confirmation code via voice call. Once your account has been created, you can manage your account by logging in at pushpay.com/login.

To create a Pushpay accountfrom our website:

Navigate to https://pushpay.com/onboarding.

Enter your first and last name, email address, and mobile number, then clickNext. Verify the 6-digit security code sent to your phone and clickConfirm.

Enter your payment details and clickNext. Alternatively, clickSkip to continue without entering your payment details.

You should then be directed to a page that indicates that your account has been successfully set up.

Please Note:If you don't have an accountNeed help?at any time to receive your confirmation code via voice call. Once your account has been created, you can manage your account by logging in at pushpay.com/login.

If you are looking to close your personal Pushpay account, pleasecontact our Support Team directly.Please make sure to include your name, email address, the phone number associated with your account and a description of how the support team can help.

Closing your Pushpay account will not stop or modifyany payments that havebeen successfully submitted on your account. Canceling your account will cancel any recurring payment schedules that were active on the account at the time of closing.

If you need a refund on a payment, contact the desired organization directly orcontact our Support Teamfor assistance.

A recurring schedule will enable you to set details like the amount andfrequency of a payment schedule and let it do the rest of the work for you. Fortunately, when you start a recurring schedule you aren't stuck with it. Pushpay knows that there maybe the need to modify, pause, or cancel your recurring schedule.

If you are wantingto updatethe card details or account number ofa payment method, click here first.

To edita recurring payment schedule from Home,using your personal computer (web browser):

Login to your Pushpay account at pushpay.com/login.

Clickeditnext to the recurring scheduleyou would like to edit.

Clickedit recurring.

Make desired changes, scroll down, clicksave.

You should expect to see "Success - You have successfully updated this payment schedule."

To edita recurring payment schedule from the Pushpay appon your smart phone:

Open the Pushpay App > Enter passcode / Touch ID

Clickrecurring.

Clickthe recurring payment you wish to edit.

Clickedit to submit a modification to therecurring schedule.

Make desired changes, scroll down, clicksave.

You should expect to see "Success -You have successfully edited this payment schedule."

Pushpay makes it possible to make a contribution to the organization of your choosing using a credit card, debit card, or bank account (US only).If you already have an account with Pushpay and would like to updatea payment method, you can do so from the Pushpay app or from your Pushpay dashboard.

If you are trying to update the payment method that is associated with a recurring schedule, complete the steps below, and then click here.

Important!For your own security, it is important that your card or bank account number is only entered in the appropriate fields.

To updatea payment methodfrom the Pushpay appon your smart phone:

Open the App > Enter passcode / use Touch ID and click more.

Clickpayment methods.

Click the payment method you would like to update.

To edit details beyond nickname, click the payment method once more.

Enter appropriate details and clickdone.

To updatea payment methodfrom your dashboard on your personal computer:

Login to your Pushpay account at pushpay.com/login.

Clickpayment methods.

Click the logo or nickname next tothe payment method details.

Clickupdate details.

Enter payment method details, including the full card number, click Update.

You should expect to see "Success -Payment method has been updated."

A recurring schedule will enable you to set details like the amount andfrequency of a payment schedule and let it do the rest of the work for you. Fortunately, when you start a recurring schedule you aren't stuck with it. Pushpay knows that there maybe the need to modify, pause, or cancel your recurring schedule.

To pausea recurring payment schedule from your Home screen:

Login to your Pushpay account at pushpay.com/login.

Clickedit next to the recurring payment you would like to pause.

Clickpause.

You should expect to see "Success -You have successfully paused this payment schedule. No future payments will occur until the schedule is resumed."

You don't have to create a Pushpay account to makeone-time donationsthrough Pushpay to your organization witha credit card or debit card. We wanted to make that process easy and pain-free. You can start giving from your favorite organization's website, download thefree Pushpay App, or use theirtext engagement.

Simply clickNeed help?and thenGive as Guest to avoid the account creation process.

Keep in mind that if you want to doanyof the following, you'll have to create an account:

Give via ACH (Bank Account),

Setup a recurring donation

Manage your account yourself 24/7, or

Securely store your payment method (so you don't have to type it out each time)

Pay a bill

Secure Devices with Pushpay

For your security, the Pushpay apps use both a pass code and confirmationcodes to log in to devices.Thisensures you have access to the physical device that you signed up with.

Pushpaylogs all activity onyour account andwill notify you of significant changes via emailto your registered email address. Your email addresscanbe used to log in on the web platform if you lose your phone.

To help keep your account safe,it is important to ensure your email address is verified and kept up to date by following these steps:

Log into Pushpay.com/login with your mobile number.

Click profile.

Check if your email address is confirmed or not. If not, click Confirm your email address.

A confirmation link will be sent to you viaemail. Click the linkor copy it into a browserand your email address will beconfirmed.

Choosing a strong password is an important part of securing your account. Pushpay requires that your password meets the following standards:

Must include at least 8 characters

Must include at least 1 upper case letter

Must include at least 1 number

In addition to these standards, Pushpay also maintains a list of passwords that are not allowed for use. This list contains passwords that often appear in publicly released password breaches, and have been identified as unsafe for use.

A recurring schedule can provide you with peace of mind that your payments are being submitted when needed. When a schedule is created, you will be ableto set details like start date, amount andfrequency.

To createa recurring payment schedule from the Pushpay App:

1. Open the App > Enter passcode / use Touch ID and clickrecurring.2. Clicknew, search for and select your organization, clickcreate.3. Enter amount and select payment method.4. Click how often and set recurring payment frequency, go back to previous screen.Please Note:The first gift will be submitted on the datepresented in Starts on.

5. Verify references and other related details, click Give/Save.6. Authorize paymentwith passcode or Touch ID.

To createa recurring payment schedule from your organization's unique giving page:

1. Enter the amount that you want to give.2. Under Gift Type, select Set up recurring.3. Make appropriate selections for Frequency and Starting date.Please Note:The first gift will be submitted on the date presented in Starting date.

4. Complete all fields on page, and select Next.5. If you do not have a Pushpay account yet, you will be prompted to create one by verifying your mobile number and entering your name and email address.6. Enter payment method details and click Next.7. You will now be prompted to confirm your payment details.

To createa recurring payment schedule from your Home screen:

1. Loginto your account at pushpay.com/login.2. From your Home screen, click addrecurring gift or search for a new organization.Please Note:If you have not given to an organization through Pushpay before, you will need to search for the organization first.

3. When asked Repeat this gift?switch toyes, set up recurring.4. When askedHow often?setpreferencesfor frequency.Please Note:The first gift will be submitted on the date presented in Starts on.

5. Verify references and other related details, click Next.6. Confirm payment details, enter password and click Save gift.

To use a different payment method for Text Giving:

Log into your account at pushpay.com/login.

Click Payment methods.

Click Text Givingoption under Payment methods.

Click Edit.

ClickChange payment method > select the method you would like to use > click Update.

If you would like to edit the payment method details, click here.

If you would like to add a new payment method to use for text giving, click here.

Need more help? Submit a request with our support team.

What is an Account Updater?Account Updater is a service that automatically updates the card information on-file on the 1st and 15th of each month to keep your card information current.

Why are my card details being updated automatically?When you get a Visa, Mastercard, or Discover card, you are automatically enrolled in Account Updater services.

How can I opt out?Please contact the bank who issued you the card.

Text Giving provides another wayfor youto give to anorganizationquickly, and easily through Pushpay. Different from Pushpay's Text Engagement feature, which utilizes an organization's custom giving link, Text Giving allows youto give to your organization throughtext messaging.

To give through Text Giving for the first time:

Text Keyword" and"Amount to 77977 (USA) or 818 (NZ) or 0488 202 202 (Australia) (eg. Theway50)

Tap link to complete one-time registration.

Confirm Amount and other required details> tapNext.

Confirm payment method > tap Give.

Youwill receive a confirmation text and email for yourdonation.

Subsequent use of Text Giving:

Text Amount to 77977 (USA) or 818 (NZ) or 0488 202 202 (Australia) (eg. 50)

Youwill receive a confirmation text and email for youdonation.

To give to a specific fund:

Text Keyword + Amount + Fund Name or Keyword + Amount + Fund Initial to77977 (USA) or 818 (NZ) or 0488 202 202 (Australia)(eg. Austinstone + 50 + Missions or Austinstone + 50 + M)

Note: After your firstdonation you will only need to text Amount + Fund Name to give to a fund.

If you forgot your passwordorif after a few unsuccessful attempts, you find your account in a "locked" status,you can easily reset your password.

If you do not have a password (app users), read Setting a Password.

To reset the password for your Pushpay account:

1. Go topushpay.com/forgot.2. Enter your email address and click Get password reset email.3. An email will besent to the associated inbox, open the email and clickreset your password.4. Set your new password and clickupdate.

It is important to confirm your email address and keep it up to date, so that you can reset your password if you lose your phone.

Didn't Work? There are a few ways to troubleshoot login problems.

In the event you find yourself needing to update the email addressassociated with your Pushpay account, you can easily make adjustments from your account dashboard or the Pushpay app.

To updateyour email address:

Open the Pushpay app and click more or log in to your Pushpay account at pushpay.com/login.

Click profile.

Clickupdate email address.

Enter new email address and clickupdate.

An email has been sent to the associated inbox, open email and selectconfirm your email.

You should expect to see "Success - Thank you for helping us verify your email address. Please login to continue."

Pushpay is an exciting tool that enables you to give to the organization of your choosing through their unique giving page, text engagement, or the Pushpay app.With text engagement, if you live in the US, you simply text your organization's keyword to77977and you will be sent a link that will take you directly to the desired payment page.

Please Note:For countries outside the US:

In New Zealand: TextPushpayor your organization's keywordto 818

In Australia: TextPushpayor your organization's keyword to 488202202

To submit a new one-time payment through text engagement:

Text the keyword your organization has selected to77977in the US.

Select the link to give.

Enter the amount that you want to give.

Under Gift Type, selectGive one-time.

Complete all fields on the page, and selectNext.

If you do not have a Pushpay account yet, you will be prompted to create oneby verifying your mobile number and entering your name and email address.

Please Note:If you already have a Pushpay account, you will be prompted to verify your mobile number after confirming your recurring payment details and payment method.

Enter your card details or bank account details to use ACH.*

ClickNext.

*Please Note: ACH payments are only available in the US.

In this article, we will cover the minimum operating system requirements forthe Pushpay app. We will also provide additional information about updating both the Pushpay app and the operating system on your device.

pushpay.com/login

Operating System

At this time, the Pushpayapp supports devices running iOS 8 or higher and Android 4.1 or higher. If your device is not up to date, please navigate to either Apple Support or Google Support for more information.

Pushpay app

In addition to your device having the most recent operating system, you also want tomake sure that thePushpay app is up to date. You can navigate to the app store to update to the latest version of the app.

If your device cannot meet the minimum requirements mentionedabove, you can always access your accountat .

"Sorry, we could not remove that payment method as it is used for recurring payments to [Your Organization]. To remove this payment method please update that recurring payment."

If you are receiving this message, you have likely attempted to delete a payment method that is associated with an active recurring schedule. In order to remove this payment method, you must first update the activerecurring payment schedule with anew payment method before the existing can be removed.

To add a new payment method, update your recurring schedule, and remove an existing payment method:

Add your new payment method.

Edityour recurring schedule by selecting the new payment method.

Delete your existing payment method.

Logging in with multiple users

Can I share my account?

Normally, we encourage givers to create individual accounts. However, we can understand the need to share an account with a family member or partner, and this can be done through creating one account and sharing this across multiple devices.

As with all shared accounts, it is important that you choose secure passwords and keep these and other authentication details safe.

Can I Log In With Multiple Devices?

If you want to share an existing Pushpay account, simply install the app on the new device and enter the mobile number of the registered Pushpayer.

A confirmation code will be sent to your registered mobile number, so it is important to have the original device availableduring this process. Enter the SMS confirmation code in the new device, and select a passcode. Passcodes are unique to the device, and mean you can use Pushpay from multiple devices simultaneously.

YourPushpay account can only have one phone number and one email address associated with it. Phone numbers can only be associated with one Pushpay account.

If you change your phone number or email address for any reason, it is important that you update your details.

How do I control which devices have access to my account?

You can see all thedevices that have been authenticated against your account on the security tab of your Pushpay Dashboard at Pushpay.com /pushpay/security.

From here, you can manage devices and remove access for a device, like this:

Login to yourPushpay account.

ClickSecurity on the left side menu.

Clickthe Xnext to the device that you wish to revoke access to your Pushpay account.

ClickYesto confirm this action.

Not every type of credit or debit card will scan using your device'scamera. If you are using a normally embossed landscape-mode credit or debit card, you will be able to scan your card as expected.

To use your camera to capture your card, follow these instructions:

Open the Pushpay app.

Select "more" to display additional options.

Select "payment methods."

Select "add," then choose "card."

Select "Scan your card" and hold the card so it fills the white rectangle on-screen. The sides of the rectangle will fill in with red bars when the card is recognized. The phone may vibrate to let you know it worked, and the card numbers will automatically fill in as the Card Details.

Enter your Expiration Date and Security Code/CVV code from the back of the card.

Enter a card nickname if you want to (this isoptional, but could help you recognize it in a list of payment methods, or to remind yourself which account you used).

Select Done

However, if your card fits any of the following situations, youmay have trouble scanning; you could simply add it manually.

Known Cards That Won't Scan

Clear or Semi-Clear Cards

As amazingly smart as a the modern smartphone is, it still can't replace the human ability to read numbers against clear or transparent windows.

Tall Cards/Cards in Portrait Mode

The scanning software is expecting the card to be landscape, not portrait. Unfortunately these cards don't work with the scanning feature.

Glare or Awkward Lighting

The scanning software is looking for the shadows cast by the embossed numbers, so if there is glare, excessive or dim light on the card that would cause problems.

Letters and Numbers Are Not Embossed.

The scanning software relies on the numbers being embossed. If they aren't embossed, the card can't be recognized.

Cards That Have Unusually Small Font

The camera is looking for normal sized numbers, and has trouble reading small numbers - probably a combination of the embossed shadows and the layout being unordinary.

If you are experiencing difficulty with Text Giving be sure you are doing the following:

Including the amount of your gift.

Text messages for Text Giving need to contain the amount. You may alsobe asked to selecta fund(e.g. 20 missions).

Usethe following format: Keyword, gift amount.

The amount you want to give (e.g. 50, or $50) needs to follow your organization's keyword (e.g.20 missions).

Specify a specific fund, if desired.

If there's a specific fund you want to give to, you need tolet us know. If you don't want to give to a specific fund and your organization has a default fund, it will be used.

Specify what organization you're giving to.

If you have more than one organization that you give to, you also need to include the organization's keyword in your Text Giving response so we know who you want to give to.

Need more help? Submit a request with our support team.

If you are receiving a link to your organization's unique page, it's likely that the amount of your gift is not being provided. Without this information, our system will send you a link to a web page where you can make a gift, including the amount.

If you receive a message like this, and would like to use Text Giving, simply send a message that includes the amount you want to give. This will enable you to finish your giving via text message.

Need more help? Submit a request with our support team.

Absolutely! Each time you make a gift, be sure to include the keyword for the organization. This will tell us who you want to give to.

Need more help? Submit a request with our support team.

Pushpay Supported Browsers

Below you will find the minimum supported web browsers forusers accessing a Pushpay web based experience.

Desktop browsers

Internet Explore 11+ (Windows)

Edge (Windows)

Chrome 38+ (Windows + Mac)

Firefox 27+ (Windows + Mac)

Safari 7+ (Mac)

Mobile Browsers

iOS 8+

Safari 5+

Android 5+

Chrome 38+

If you access a web based Pushpay experience on an unsupported web browser, you will be prompted to upgrade your browser to use Pushpay. You will have the opportunity to update Internet Explorer or download updated versions of Mozilla Firefox or Google Chrome.

If you set up your account on an app, you won't have a password. When you first use the web platform, you will need to set one to be able to login.

1. Go to pushpay.com/forgot.2. Enter your email addressand clicknext.3. Check the email address associated with your Pushpay account for an email that will include a password reset link.4.Select Reset your password5. Set a new password and clickupdate.

Didn't Work? There are a few ways to troubleshoot login problems.

To reset the password for your Pushpay account:

1. Go to pushpay.com/forgot.2. Enter your email address and click Get password reset email.

There are a few ways to troubleshoot login problems.

3. An email will besent to the associated inbox, open the email and clickreset your password.

4. Set new password and clickNext.

Note: It is important to confirm your email address and keep it up to date, so that you can reset your password if you lose your phone.

Didn't Work?

You may find the need to give to an organization, but you reside in a different country. The accessibility of Pushpay continues to expand across the world, but there may be restrictions for your region. You can find helpful information about Pushpay supported countries below.

I'm a user wanting to make a one-time payment through Pushpay:

Regardless of thecountry where you reside, you can submit a one-time paymentto any Pushpay organization, using a credit or debit card.

note: Interac payment methods are not accepted for Canadian organizations.

I'm a user wanting to create a Pushpay account:

If you would like to use ACH as a payment method (US only), create a recurring payment schedule, or create a Pushpay account, you must have a valid phone number fromone of fifteen supported countries. Aphone number isrequired as it is used to confirm the details provided.

Supported countries for Pushpay account:

United States

Canada

Australia

New Zealand

Belgium

Denmark

Finland

Germany

Guatemala

Iceland

Latvia

Mexico

Norway

Puerto Rico

Singapore

South Africa

Sweden

Switzerland

United Kingdom

I'm an organization interested in Pushpay:

Pushpay currently serves organizations with a legal presence in the United States, Canada, Australia, and New Zealand.

We use your phone number to validate your account information. We will only text you to confirm your giving and send responses to your other text message requests.

See Pushpay's security overview for more information.

Need more help? Submit a request with our support team.

Pushpay has been built with security at its core.Our primary concern is ensuring all data is kept safe and our systems remain robust, reliable, and usable.

To learn more about Pushpay'ssecurity, privacy, and fraud prevention features please visit pushpay.com/security.

Some mobile devices and carriers are unable to support Text Giving. Please check the list below to check if your device/carrier is compatible with this service.

Devices (browsers) compatible with Text Giving:

Android 4 and later (native Android browser and Chrome)

iOS7 and later (Safari)

Devices (browsers) incompatible with Text Giving:

Android 4: Firefox

Android 3.2.6 and earlier

iOS6 and earlier

Windows devices

Cellular providers incompatible with Text Giving

Chatr

Cityfone

Mobilicity

Public Mobile

PC Financial

Koodo - Prepaid

Tbay Tel

Ice wireless

Sugar mobile

Mike / Clearnet

Lynx Mobility

Need more help? Submit a request with our support team.

To disable Text Giving from a previously used device:

Log into your account at pushpay.com/login.

Click Security.

Under Your Text Giving sessions,ClickXnext to thepreviously authenticated device.

Click Yes to confirm.

Need more help? Submit a request with our support team.