Qapital FAQs

Your funding account is the external checking account that you link to Qapital to help fund your Goals.

You can only have one funding account and it has to be a checking account with an authorized financial institution (Institutions such as Chime, Varo, and Aspiration are not supported).

You are unable to link savings accounts or accounts backed by a prepaid card as your funding account. You cannot link to your Paypal account, or to a credit card as the funding account, although these accounts cannot be linked to trigger your rules.

If we were unable to automatically change your funding account, first make sure you do not have any pending transfers to or from your Qapitalaccount. Changing funding account is only possible after all transfers have settled.

Pleasenote that if you switch a funding account throughthe app, you will have to wait 60 days before you can change it again without help from support.

If you do not have any pending transfers and are still not able to change fundingaccount, please follow these instructions:

1. Make sure your new account is a valid checking account and is linked in the app.2. Send a message to the Qapitalsupport team with a picture of a voided check or bank statement that clearly shows your full name and full account number in the same document.3. In the same message, please also write your full account and routing numbers. You can reach out to us either through support in theapp or via email at [email protected].

If you have a QapitalSpending Account the funding account change will have to be done manually by our team.

We have an automatic fail-safe mechanism that kicks in if a Qapital transfer will leave your funding account with less than $100 in it.

The overdraft fail-safe is put in place to help prevent overdrafts, but it will not work 100% of the time due to nature of ACH transfers. It is important that you don't rely solely on this tool and always make sure you have enough funds in your external funding account to cover the transfers to Qapital (or pause the account if you don't).Qapital will not be responsible for overdraft / insufficient funds fees charged by your financial institution.

In order for the Fail-safe feature to operate, your external account will need to be verified with Qapital.

New accounts, accounts undergoing a funding account change, or accounts experiencing a connection error may not be in a verified status. Please be sure to monitor your deposits into Qapital, and be sure there are enough funds in your external account to cover to avoid the possibility of an overdraft.

Accounts will be verified automatically after a few transactions to or from Qapital are recognized by our system, no need to do anything on your end.

Changing a funding account is only possible when there are no pending transfers between your external funding account and your Qapitalaccount, regardlessof the direction of the transfer.

Pending transfers usuallytake 1-2 business days to clear, if you want to make sure you won't get additional pending transfers, you can always pause your account by going by going to the Transfers tab>Rules and toggle the Snooze button. Once you do that and after you see all your pending transactions settle you can try and change funding account again.

Joint Goals help you and your friends/family save for Goals together.

All members of a Joint Goal can see the progress each person has made toward the Joint Goal, but when cashing out the money saved will only go back to the individual person who saved it.

If you have not linked your external account, please first make sure you have the latest version of the app. Then, go to the profile tab, click Edit profile and then Delete Account.

If you have a Goals only account, you'll first need to clear your Qapital balance and make sure there are no pending transfers coming into or out of your Qapital account. That means you'll want to cash out all your Goals first and cancel any scheduled deposits.

To cash out a Goal, go to your 'Transfers' tab and initiate a withdraw From Goals To your funding account. You will also be able to snooze your rules for 7 days under this tab, by clicking on Rules and toggling the snooze button off.

Once your Qapital balance is cleared, to unlink your bank as an iOS user, go to your 'Profile' tab, select the 'Accounts' banner and choose your Qapital Goals account.

If you are an Android user, after you click 'Profile', select 'Your accounts', click on 'Savings', and then select the trash can on the top right corner. After you close your Qapital Goals account you can unlink your external funding account.

Once you have unlinked your external funding account, your Goals account is closed, and your membership is canceled.

If you have a Spending account and/or an Invest account please reach out to the Customer Success team at [email protected] as we need to assist with account closure.

Your Upcoming Deposit is for the total amount that your Rules have triggered to add toward your Goals!

Scheduled Deposits have been triggered by your Rules, however they have not yet left your funding account. This means that scheduled deposits can still be canceled if you're worried about an overdraft fee on your funding account.

Pending Depositshavealready begun to transfer from your funding account into your Qapital account. This means pending deposits cannot be canceled.

In order for the Fail-safe feature to operate, your external account will need to be verified with Qapital.

New accounts, accounts undergoing a funding account change, or accounts experiencing a connection error may not be in a verified status. Please be sure to monitor your deposits into Qapital, and be sure there are enough funds in your external account to cover to avoid the possibility of an overdraft.

Accounts will be verified automatically after a few transactions to or from Qapital are recognized by our system, no need to do anything on your end.

You can learn more about the Fail-safe here: https://support.qapital.com/hc/en-us/articles/360012066613-Fail-safe-and-Overdrafts

You do not receive a checkbook with your Qapital Spending account but you can write a check in app and a third party provider will mail it for you.

Go to the 'Transfers' tab, tap on the 'Pay Bills' button and tap on 'New Check.' You will then need to either create a new check recipient or choose from the list of existing check recipients.

The check will arrive to the recipient will receive the check in 4 to 6 business days.

In the 'Accounts' screen, scroll down to 'Funding Account' and tap 'Change.' You will be able to select a new funding account from the list of valid checking accounts you have linked with Qapital. Before you change your account, make sure you do not have any pending transfers.

Please note that if you switch a funding account through the app, you will have to wait 90 days before you can change it again without help from the support team.

If you are unable to change the account automatically, please send either:

(1) a photo of a direct deposit form,(2) a bank statement, or(3) a voided check.

Whichever you choose, please make sure it is (PNG or JPEG format only) and that it clearly shows your full name with both the full account number and routing number.

Please send the documents to [email protected] with the subject "Change Funding Account", or you can attach them in an open support ticket in the app by selecting the 'Profile' tab, 'Support', and 'View Past Conversations'.

You can enable additional accounts (like credit cards) to trigger your Rules, but your savings will always only move to and from your funding account, or to your Qapital Spending account.

For example, you can link your credit card to trigger the Round Up Rule to $2, when you use your credit card to make a purchase of $5.10, an amount of $1.90 will be saved from our linked funding account.

Automatic deposits into a Goals account (based on active rules) are sent in batches up to 4 times a week. Once they are pending, they typically take 1 to 2 business days to settle.

Your most recent deposit to your Qapital Goals account has to settle for 4 business days before you can transfer it back to your funding account. Any savings you have in your account longer than 4 business days can be transferred back.

Withdraws from a Goals or Spending account back to a funding account are sent right away and can take between 1 to 2 business days to settle- depending on the time of the day they were initiated.

To withdraw money from a Qapital Invest Goal, we have to sell shares of your investments before making the money transfer.

Typically when you initiate a withdrawal, well create the sell order on the next business day. After the trades are executed, it takes 2 business days for the funds to settle in your account per Securities and Exchange Commission (SEC) regulations. After that, we initiate a transfer of the funds. This whole process can take 7-9 business days to complete.

Additionally, the first time that you make a deposit into your Invest account, Qapital will hold the funds for 5 business days to prevent fraudulent activity. We understand this can be frustrating, but know that this hold-period is designed to keep your funds safe.

Please note: Business days are Monday through Friday, and do not include weekends and federal holidays.

If you have successfully linked your bank to Qapital in the past, you should still be able to make manual transfers to and from Qapital. The connection error that is occurring affects us when viewing your recent transactions and most up-to-date bank balances. If you have a connection error, try updating your app and logging back in with your bank's login credentials. If you've changed your bank username, update your login information with Qapital by adding the same bank in the app again as a new connection.

Qapital is a complete financial solution, allowing you to stick to your money goals, save and invest for the future, and spend confidently in the present, all in one seamless app. Your Qapital Goals account helps you meet your Savings Goals -- just connect your funding account, choose Goals you would like to save toward, and apply Rules that automatically send money toward your Goals. The money in your Qapital Goals account is FDIC-insured and held with one of our partner banks.

Your Qapital Spending account, which links to the Qapital Visa Debit Card, is a checking account in your name held with our partner bank. With unique features and tools, it helps you stay on track with your weekly spending. There are no account setup or overdraft fees. You have unlimited immediate transfers to and from your Qapital Goals account, and you can set up direct deposit to fund your Spending account or transfer money directly to and from your funding account.

Your Qapital Invest account helps you reach your long-term Goals. When you make an investment Goal, your money is held in an ETF portfolio based on the risk level you are most comfortable with. Putting money into a diversified portfolio of stocks and bonds gives you the benefit of compounding -- letting your money make you money -- and the opportunity for long-term growth.

The Qapital Visa Debit Card has daily limits on cash withdrawals, transfers, and purchases. You can spend up to $7,000 each day on your card (including card transactions, withdrawals, and transfers), and you can withdraw up to $510 (including ATM fees) from an ATM each day.

Weekly Spending Targets help you manage and monitor your day-to-day expenses, which are the things you buy on a daily basis just to go about your life. This DOES include: Food, drinks, transportation and entertainment like movie tickets or dinner with friends. This DOESNT include: Fixed expenses: The things you pay regularly every month like rent or mortgage, utilities, bills and your Netflix subscription. Big ticket items: Special things you only buy once in a while like plane tickets, Christmas gifts, or a new couch. (*Pro Tip: These are the things you should create a Goal for!)Everyone is different, but for many people - a good place to start is a Weekly Spending Target thats about 20% of their income.

Before you reach out to our support team please first go through the following steps:

1) Make sure you have the latest version of the app.

2) If you are experiencing a connection issue try updating your online bank credentials and checking if your financial institution has made updates to their system in regardstothird-party app integrations. After checking that, you can try logging out of the app, force quitting and logging back in after you've updated your info. Some connection issues could take some time to fix but don't worry! Your money is still safe!

3) Please search our support articles for your issue, the answer might be right here!

If you're still experiencing issues, you can always reach out to our Customer Success Team by emailing us at [email protected] or message us directly in-app.

Here is how to move funds:

Open the app and go to the 'Transfers' tab (two arrows going opposite directions).

From there, tap the 'New Transfer' option.

Select the 'From' field with the account you would like to transfer the money from, and then the 'To' field with the account you would like to move the funds to. At the bottom, you'll be able to select the amount you would like to transfer. Hit 'Transfer Money' to review and complete the transfer.

Your funding account is the external checking account (your personal bank account) that is linked to Qapital to help fund your Goals.

Your Goals account is the account that holds the funds for your Goals.

Your Spending account is a checking account held through oneof our partner banks, that you can use to access your savings right away, and to help you budget better.

Qapital Invest allows you to meet your long-term goals by investing your savings in a diversified ETF portfolio. Every Invest Goal is its own Invest account.

You can review a breakdown of your transfer into Qapital by selecting the Overview tab (which looks likes the Qapital sign).Select the 'Save' banner, just above your Goals.

From here, select on a recent batch transfer. Youll be able to review which Rule(s) triggered the transfer, which Goal(s) the funds where applied to, and what amounts were applied to each Goal.

Make sure you have the latest version of the app installed as this was not available on previous versions.

IFTTT stands for If This Then That. Weve used IFTTT since 2015 to create Rules that link with some of your favorite apps.With IFTTT, you can do things like save automatically when you reach your Fitbit step goal, or when you complete a workout on Strava. You can even ask Alexa or your Google Assistant to save some money to one of your Goals.You can also use IFTTT to link with Uber, Facebook, YouTube, Square and more.You can set up an IFTTT Rule in the same way that you set up any other Rule.

For a fee of just 2% of the transfer amount(minimum of $0.8 andnever more than $10), you can transfer money from your Qapital savings account to your linked bank account on the same day.

This option is available before12pm EST Monday through Friday.

To open a Qapital Invest account, you will need to have a Qapital Spending account.

Once you have a Qapital Spending Account, you will be prompted to choose which portfolio best suits your investment needs. After you open an account with Qapital Invest, it will take 5 to 7 business days for your funds to be transferred and invested.

There is a $10 minimum in order to open an Invest Goal.

Your verification email will be sent to the email address you used to register for your Qapital account.

If you cannot find the email (check your spam folders too!), please reach out to [email protected] and provide your phone number -- there may have been a typo during sign up!

A Qapital Spending account is a checking account withone of our partner banks. This means that if you have a Spending account, you will earn interest of 0.1% (compounded monthly) on both your Qapital Goals account and Qapital Spending account.

Qapital is building on its existing savings-focused features, and introducing investing and money management tools.* Starting November 13, consumers will have access to three options to meet the financial needs and goals at various stages of their livesThe subscription-based solutions will be offered at a low monthly cost with high value returns, and will allow us to truly be on the side of all our usersWe will be able to build tools that meet the goals and unique needs of our customersWe have found that there are natural stages that people go through as it relates to financial wellbeingThe first tier (Basic) aligns with those that are looking to stop putting purchases on their credit cards and start building their savings. The next financial migration is for those that want a deep understanding of their total financial healthThe second tier (Complete) allows users to build a deep understanding of their complete financial wellbeing. Users will be able to track exactly what happens with their paycheck and build behaviors that lead to a positive relationship with spending, saving and investingThe third tier (Master) is for users who want to take their financial knowledge to the next level. At this tier, users will get deep industry insights from leaders on issues related to financial wellbeing Its not just about the tools but about how they all work together to meet the customers short and long-term goals

First, check to make sure you transferred funds from your Goals to your Spending account. You'll need to do this in order to access the money in Qapital, or your card will be declined for insufficient funds.

SHAZAM Falcon, our card processor, may have blocked your card due to unusual activity. You'll need to contact SHAZAM Falcon directly to verify any attempted charges. If they haven't reached out to you already, you can call855-219-5399 or 866-508-2693.

Head to the 'Overview' tab, then tap the 'Save' banner which will display your Goals account. Here you should see Upcoming Deposits in the blue box. Just tap on the 'Upcoming Deposits line, and then the three dots in the top right corner and hit Cancel Deposit' in the box that shows up.

Only scheduled transfers can be canceled as they have not left your account yet. Pending transfers cannot be canceled.

If you notice unauthorized charges on your card, you can temporarily lock your card right in the app.

Please reach out to our Customer Success team at [email protected] for further instructions.

Your Spending Account is a checking account held through one of our partner banks, that you can use to access your savings right away and to help you budget better.

To add a bank connection, open the app and select the 'Profile' tab. Then select the banner that says 'Accounts,' and then hit 'Add a bank...'

No, deleting the Qapital app will not stop, cancel or pause your Qapital membership. All account information and setup will remain in the same state as when the app was deleted.

The only way to cancel your membership is by deleting your Goals account and unlinking your bank (after cashing out of course!). Spending/Invest account holders will need to reach out to our support team at [email protected] for further assistance with membership cancelation.

Reset and change your passcode by heading to the Profile tab (bottom right corner of the app screen). Underneath App Settings, select Passcode. From there, the screen will prompt you to either enable/toggle a passcode or change the current one on your account.

Payday Divvy helps you figure out your full financial picture.

By breaking down your assets and goals, Payday Divvy helps allocate toward what you need and what you want.

When the system recognizes a deposit in your account, it will prompt you to assess your needs until the next time you get paid, and allocate all your funds accordingly.

Spending Sweet Spot helps you budget your money so you can treat yourself rather than feel guilty about overspending. It works exclusively with the Qapital Spending account.

Spending Sweet Spot helps you manage and monitor your 'day-to-day' expenses. These are the things you buy on a daily basis just to go about your life, like coffee, movies, or cabs. This is money that's separate from your fixed expenses, like rent and utilities.

If you have money in a Goal, you must cash it out first. Once you've done that, tap the Goal you'd like to delete and then tap 'Delete Goal' on the bottom of the screen.

While Qapitalwon'tcharge you, you may be subject to fees charged by the ATM owner if you use your Qapital Visa Debit Card at an ATM.

Fee

Amount

Minimum Deposit Needed to Open Account

$0

Monthly Service Charge (Monthly Fee)

$0

-------------------

Insufficient Funds (NSF) Charge - Returned Item

$0

Extended Overdraft Penalty Fee

$0

Deposited Item Returned Fee

$0

Stop Payment Fee

$0

-------------------

Account Closing Fee

$0

Dormant Account Fee

$0

Replacement Card Fee

$0

Staff-Assisted Call

$0

-------------------

E-check fee

$0

ACH Transfer Fee

$0

-------------------

ATM Fees*, per transaction by ATM owner

$1-4(Approx.)

*If you use an ATM for any transaction, including a balance inquiry, you may be charged a fee by the ATM ownereven if you do not complete a withdrawal. This ATM fee is a third party fee amount assessed by the individual ATM owneronly and is not assessed by Qapital. This ATM fee amount will be charged to your Qapital Spending Account linked to your Qapital Visa Card and may vary in amount as notified byeach ATM.

Investing can be a great way to reach your long-term financial goals. Putting money into a diversified portfolio of stocks and bonds gives you the benefit of compounding -- letting your money make you money -- and the opportunity for long-term growth. The increase in the cost of living as the price of goods and services rise is called inflation. (For example, today the average price of gas is $2.87. Twenty years ago, it was $1.06.) When you factor in market returns, compounding, and dividends, investing in a diversified portfolio can be a great way to help guard against inflation. Investing shouldn't replace savings accounts and the other good financial habits you are building with Qapital, it is just another useful piece of the financial puzzle.

Investingisn'tabout how much money you have or getting rich quick, its about establishing financial freedom and staying ahead of inflation.

When you make a Savings Goal, your money is held in a Qapital Goals account.

If you have a Goals account only, your account is held with one of our partner banks for your benefit.

After you open an account with Qapital Invest, it will take 5 to 7 business days for your funds to be transferred and invested. If funds have not been transferred or invested within 7 business days, please reach out to us at [email protected] so we can help.

Sometimes when setting up your external account with Qapital, we will need to verify the backend link by sending penny deposits to your bank.

These deposits appear in your funding account in 1-3 business days as two small deposits by Qapital under $0.50, and will be followed by a withdrawal that totals the amount of the deposits.

If penny deposits are sent, you will be asked to verify these amounts in the app in order to link the account. If you encounter any errors with this, please reach out to [email protected].

Before you close out a Goal, youll need to transfer the money out of the Goal. You can move this to one of your other Qapital Goals, your Qapital Spending account, or back to your funding account.

You can find the account number for your Invest Goal by clicking on the Profile tab, selecting Accounts and the corresponding Invest Goal. You can also view your account number on your Qapital statements on my.qapital.com.

Cards take 10 to 14 business days to be delivered. If you have not received your card in that time frame, please reach out to [email protected] and confirm the address on file.

Currently you cannot liquidate your investments and hold cash in your Qapital Invest account. If you would like to keep your funds out of the market temporarily, you can transfer funds to a Savings Goal account.

When your Goal has been completed, Qapital automatically creates a new Goal titled Your next goal, with the same Rules applied to keep your savings going! You can transfer funds that have settled in Qapital for four business days at anytime back to your external account or to yourQapital Visa Debit Card.

If youre an iOS user: tap on the 'Overview' tab on the lower left corner of the app, then tap on the Goal you'd like to edit. On the top right corner, you will see an 'Edit' option.

If youre an Android user: Select the Goal and in the top right corner, and you will seethere's a pencil icon.

From here you can update your cover photo, the name of the Goal, the target amount, what Rules are applied and who can save with you.

We give you 30 days to see if Qapital is right for you. After 30 days, you will be billed monthly based on your selected tier.

Our referral system is automatic, and to be eligible as a referral you will need to use a friends referral link or code when downloading the app and creating a Qapital account.

When a friend has used your link or code to sign up, they will appear on your Invite List under the You tab in the app. If your friend has deleted their Qapital account, their name will disappear from your list.