Qatar Airways FAQs

Award ticket maybe changed and cancelled post log-in to the member account portal. Qatar Airways Sales Office, Contact Centres or travel agents are not allowed to change or cancel a Beyond Business award ticket.

When checking-in online, your flight must be within the check-in time frame 24 hours for flights to and from the US and 48 hours to 90 minutes before flight departure for all other destinations.

Please note that if you have a other airlines as part of your itinerary or a wheelchair booked for your journey, you will not be able to check-in online and will have to complete the check-in at the airport.

Click the link below to check-in online https://cki.qatarairways.com/cki/dashboard

For other enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

While logged-in in your account portal, you may reach our contact centre.

No, you do not need a visa for transitingin Doha at theHamad International Airport. For visa regulations to enter Qatar, please check our visa and passport information here.

You can also choose to include Doha in your travel plans as nationals of 80 countries can also enjoy visa-free entry into Qatar. To find out more about visa-free entry to Qatar, click here.

From December 15, 2019 all Qatar Airways services will be operating from Terminal 8 at John F. Kennedy Airport in New York City.

Yes, your baggage can be checked in six hours prior to your flight's departure from Hamad International Airport; except when you are travelling in large groups, you may request the local Qatar Airways airport office to make necessary arrangements for early check-in. However, if you are travelling to the US, you can check-in/drop off your baggage only 3 hours prior to flight departure due to security procedures.

For other enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

To view and access the timetable, please visit qatarairways.com and select theTIMETABLE SEARCHtab from the homepage booking widget.

There are currently more 80 countries whose nationals are eligible for visa-free entry upon arrival to Qatar. See qatarairways.com/visafree for a continually updated list of eligible countries and corresponding allowable lengths of stay.

The only entry requirements for nationals entitled to visa-free entry are a valid passport (valid for a minimum of 6 months) and a confirmed onward or return travel ticket. You also will be asked to provide a valid address for your place of stay in Qatar (i.e., the address of your hotel, as shown on your booking; or the physical address of a friend or family member with whom you intend to stay). You are not required to / produce evidence of adequate funding. Special conditions apply for some nationalities, please visit qatarairways.com/visafree for more information.

No. There are no age restrictions for visa-free entry, through the visa waiver upon arrival, across the eligible nationalities.

Please visit qatarairways.com/visafree for more information.

With Manage a Booking, you can:

View, print out and e-mail your itinerary and ticket

Change your booking date, time, cabin class, and fare class

Edit your frequent flyer number and contact details

Select your seat

Cancel your booking/Refund request

Request services including special meals or disability assistance

Rent a car, book a hotel, purchase excess baggage, arrange for meet & assist service in Doha, book lounge access pass

Click the link below to Manage Booking (you will require PNR/ticket number/Privilege Club number and passenger's last name) https://booking.qatarairways.com/nsp/views/retrievePnr.xhtml

For other enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

New members can claim missing Qmiles within 90 days prior to the date of joining Privilege Club and up to 180 days after the date of travel on Qatar Airways for existing members. For missing Qmiles on Qatar Airways, please log onto qmiles.com and submit your claim online. You will need to provide your flight details and ticket number.

For missing Qmiles requests on Qatar Airways made through other channels such as any Qatar Airways ticketing office or our Member Service Centre, you will need to provide your flight ticket number.

Depending on the region of travel, each piece of checked baggage is restricted to a maximum dimension (length + width + height) of 158 cm for transatlantic flights, and 300 cm for all other flights.

If your TV fits withing the dimensions and weight for the route being travelled, you may carry an LED/LCD TV as part of your checked-in luggage.

For items which fit the specified maximum size, but exceed the standard free baggage allowance mentioned on the ticket, normal excess baggage charges will be applied. Click the link below to view our current excess baggage rates. https://www.qatarairways.com/en/baggage/excess.html

NOTE: Passengers are advised to secure any fragile item like a TV with adequate packing in order to withstand the effects of normal baggage handling procedures.

For other enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

In case you receive a fraudulent email that appears to be from Qatar Airways, we recommend you extract the header of the email and submit it to us, as this helps our security team to investigate the source of the fraud / scam, and take appropriate action against it. The article below describes how to extract the email header for different email software.Webmail providersGmail 1.Log in to Gmail.2.Right-click on the message containing the headers you want to see. 3.Click the down arrow next to Reply, at the top-right of the message pane. 4.Select 'Show original'. The full headers display in a new window.Hotmail1.Log in to your Hotmail account.2.Select Inbox from the left-side menu.3.Right-click on the message containing the headers you want to see and select 'View message source'. The full headers display in a new window. Yahoo! Mail1.Log in to your Yahoo! Mail account.2.Right-click on the message containing the headers you want to see. 3.Click Actions > View Full Header. The full headers display in a new window.For Yahoo! Classic Mail1.Select and open the email.2.At the very bottom-right of the email, select 'Full Header'. The full headers display in a new window. AOL1.Log in to your AOL account.2.Right-click on the message containing the headers you want to see. 3.Select 'View Message Source'. The full headers display in a new window.Email clientsMozilla Thunderbird1.Open Mozilla Thunderbird.2.Right-click on the message containing the headers you want to see. 3.Click the View > Headers > All. The full headers display in a new window.Apple Mail (Mac OS X)1.Open Apple Mail.2.Right-click on the message containing the headers you want to see. 3.Go to the 'View menu'.4.Select Message > Long Headers. The full headers display in the window below your inbox.Outlook 2003/20071.Open Outlook.2.Right-click on the message in the message list.3.Select 'Message options'. The full message headers display in the Internet headers section. Outlook 20101.Open Outlook.2.Double-click on the message containing the headers you want to see. 3.Click the 'File Tab' at the top, then choose 'Properties'.4.The full headers display in a new window.Opera1.Open Opera.2.Click the message containing the headers you want to see so it displays in the window below your inbox.3.Click 'Display all headers', across from the 'To' field. The full headers display in the window below.

Your mishandled baggage file reference will be located in the PIR - Passenger Irregularity Report, which would be created by the staff member who registered your claim. In the PIR you will have a three letter code followed by the airline code and 5 digits, e.g. DOHQR12345.

For other enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

The passenger names on the ticket cannot be changed after the booking is made.If you are unable to amend other details such as date of birth, contact details and frequent flyer number, this may be due to reasons beyond Qatar Airways' control such as internet connection or cookies in your PC's temporary files.

You will need to:

Clear your internet browsing history

Clear your internet cache

Delete your internet cookies

Delete your temporary internet folder files.

If the above does not work, we suggest that you use a different browser (Mozilla or Google Chrome) or restart your system to continue accessing qatarairways.com.

Visit this link for further assistance on how to clear cache in your browser https://qatarairways.zendesk.com/hc/en-us/sections/201161738-Technical-Assistance

For other enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

Although you do not receive a conventional paper ticket, you will receive a receipt/itinerary confirming your booking, after purchasing your ticket. Please ensure that you verify the booking and passenger details as wrong information may lead to non-acceptance at the time of check-in.Passenger first and last name on ticket and passport must be the same. Check the itinerary for the flight dates and timings to ensure it is correct.

When booking on qatarairways.com you will receive an email confirming your booking details. Please ensure to check both, your regular email inbox and your spam filter box, as there may be cases where Qatar Airways emails could land in either inbox.

If you have paid by credit card, please check for an email requesting for credit card verification which may be received later on. Please ensure all necessary documentation is provided to verify the credit card payment prior to travel so that the ticket is not cancelled.

Click the link below to Manage Booking (you will require PNR/ticket number/FFP number and passenger's last name) https://booking.qatarairways.com/nsp/views/retrievePnr.xhtml

For other enquiries or assistance contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

Bookings can be changed or cancelled if fare rules permit.

To change your booking online, go to "Manage Booking" tab on qatarairways.com.

If your ticket can be changed online, the 'Modify flights' button will be displayed. After clicking this button, you will be able to select new flights and pay any change in fees online immediately.

If your ticket cannot be changed online, we suggest you contact the nearest Qatar Airways office.

To cancel your booking, please log on to 'Manage Booking" and click on 'Cancel flight' or visit https://www.qatarairways.com/en/refund-request.html

Note for flights from/to the US: Bookings made for flights to or from the US can be held for 24 hours without payment. Once payment received and the ticket is issued, standard fare rules apply.

For further enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

It is possible to upgrade your flight at the airport or during online check-in, but you will not be able to receive this exclusive rate as it is a one-time offer.

Hand baggage allowance

First Class

Two pieces, not to exceed15 kg and 50x37x25 cm

Business Class

Two pieces, not to exceed15 kg and 50x37x25 cm

Economy Class

One piece, not to exceed7 kg and 50x37x25 cmFlights to and from Brazil allows one piece, not to exceed 10kg (22lb)

In addition to your hand baggage allowance, you can also carry personal items such as one ladies handbag or one small briefcase, one coat, cape or blanket, one umbrella, one pair of crutches or walking stick, one small camera or binoculars, limited reading material, an infants carrying basket, and duty free items purchased on the day of your flight.

Laptops and laptop bags have to fit within your hand baggage allowance.

Click here https://www.qatarairways.com/en/baggage.html for more details on checked baggage and hand baggage allowances on Qatar Airways.

For other enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

In a constant endeavor to provide special privileges to our loyal customers, eligible customers are offered more access to the best seats in economy cabin when booked up to 72 hours prior to departure.

No, only the flat rate per KG is available at the airport.

The bulk rate, sporting equipment and animals are to be booked at nearest Qatar Airways office prior to your flight. check the terms and condition applied for your excess baggage charges.

For other enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

If you wish to carry more than your allotted baggage allowance, you can purchase excess baggage on qatarairways.com, city offices, ticketing offices and call centres up to 3 hours prior to departure.

You can also purchase excess baggage at the time of check-in at the check in counter at the airport.

Click here to learn more about excess baggage rates. https://www.qatarairways.com/en/baggage/excess.html

Rates mentioned in the link apply to Qatar Airways' operated flights only. If your itinerary includes flights operated by other airlines, different baggage rules may apply. Please contact your nearest Qatar Airways ticketing office, or our call centre to verify the rules and charges applicable to your baggage allowance.

To purchase excess baggage login to Manage Booking (you will require PNR/ticket number/Privilege Club number and passenger's last name).

https://booking.qatarairways.com/nsp/views/retrievePnr.xhtml

Once you retrieve your booking, then click on "Purchase Excess baggage" on the right panel to purchase excess baggage online.

For other enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

Yes. Terms and conditions of the feature apply. The same feature is also available post log-in to account portal.

The Qatar Stopover offer allow passengers to check-in and check-out at any time of the day according to their flight itinerary as long as it is a) within 24 hours maximum for a 1 night stay and b) within 96 hours maximum for a four nights stay.

To make any other changes to your booking, please contact the Qatar Airways Contact Centre, Qatar Airways offices, or by using the Manage a Booking online feature at qatarairways.com.

Please wait for a response from the credit card verification team.

If your travel is imminent please contact your nearest Qatar airways reservation office or customer contact center for further assistance.

For further enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

Qatar Airways will at times run special promotions with our frequent flyers or our partners. If you have received a Promo Code from Qatar Airways or our partners, you will be able to enjoy special fares subject to terms and conditions of the fare. After you enter a valid Promo Code with the matching criteria, you will be led to our booking engine where you can select your fares and schedules, enter the passenger(s) details and then pay for your tickets.

If you want to be kept informed about our latest offers, subscribe to our e-newsletter at https://www.qatarairways.com/en/newsletter.html

For further enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

Yes. Eligible tickets which did not earn Qrewards automatically may be retro-claimed subject to approval. Request should be submitted post log-in to the account portal in the Claim Missing Qrewards menu.

Note: Following tickets are not allowed for retro-claim

Flown tickets issued for employees not listed in the account portal.

Flown tickets issued on non-eligible fares mentioned in the terms and conditions.

Tickets flown more than 90 days during submission

If you have booked your ticket on qatarairways.com, you can select your seat from the booking confirmation page upon completion of your booking.

You can also set your seat preference through "Manage Booking" on qatarairways.com. Enter your last name and booking reference number to retrieve your booking, then select "modify seat selection" to choose your preferred seat.

In addition, you can select your preferred seat when you check in online, up to 90 minutes prior to your flight's departure.

Qatar Airways reservations agents and travel agents will also be able to book preferred seats.

Qatar Airways is pleased to accept and carry your musical instruments. We ask you to ensure your instruments are properly packed in such a way that it can withstand normal handling. We are unable to accept liability for fragile baggage with fragile contents.

Normal excess baggage charges apply.

If you are travelling with an instrument which exceeds 120cm in length, it can only be accepted in the cabin subject to an extra seat being paid for. Items weighing more than 75 kg will be accommodated on two seats and if more than 150 kg - on three seats which are payable.

For enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

Your booking cannot be changed online if:

1. Booking is on-hold status2. Ticket is checked-in3. Itinerary includes multi-city bookings and other airlines4. Negotiated/discounted fare (corporate, travel agents etc.)

If you cannot see the option to change your booking in Manage Booking, unfortunately your reservation cannot be changed online. Please contact the nearest Qatar Airways office to change your booking.

Click the link below to Manage Booking (you will require PNR/ticket number/Privilege Club number and passenger's last name) https://booking.qatarairways.com/nsp/views/retrievePnr.xhtml

For enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

Service dogs, emotional support, or psychiatric service dogs can travel free of charge in the cabin (without being permitted to occupy a seat) only on Qatar Airways flights to or from Australia, Brazil, Canada, EU, Georgia, India, Norway, Switzerland and the USA.

On all other flights, service dogs, emotional support or psychiatric service dogs may travel free of charge as checked baggage.

Qatar Airways procedure on its acceptance of live animals complies entirely with the IATA Live Animals Regulations, as well as with any additional government regulations required by the country of origin, transit and destination.

If you plan to travel with a service, emotional support or psychiatric service dog, you must:

Notify Qatar Airways at least 48 hours before departure

Check-in for the flight 1 hour prior to the standard check in time.

You must provide evidence at the time of reservation or at the time of check-in at the airport that the accompanying dog will not need to relieve itself during the flight or that you can adequately manage the dogs waste without creating any health and sanitation issue on the flight.

You must bring whatever absorbent or other material required for this purpose. We encourage you to prepare the dog for the flight by exercising the dog and limiting its fluid intake before the flight.

We recommend the use of a safety harness for the dog for use during take-off, landing, or whenever the 'fasten seat belt' sign is illuminated.

If you are accompanied by an emotional support or psychiatric service dog, then in addition to the above requirements, you will need to provide certification from a licensed mental health professional. The certificate must be on that professionals letterhead, signed and not older than one year from the date of the scheduled flight.

If your service dog cannot be accommodated at your seat location then we will offer you another seat if available on the aircraft. The service dog, however, cannot be seated where it may obstruct aisle or emergency exit area or affect leg space in front of the passenger sitting next to you.

For Canadian itineraries, the following requirements need to be complied with:

Service animal needs to be properly harnessed to lead passengers with vision and/or hearing impairment.

The service animal will be permitted to accompany passenger into the cabin, but will not be permitted to occupy a seat.

For the flights to / from the U.S., if a customer has two or more service dogs then Qatar Airways shall make every reasonable effort to accommodate the service dogs within the passenger cabin in accordance with safety requirements and Qatar Airways policies.

If you are travelling with a service dog, please contact your local Qatar Airways office.

For enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

Yes, Travel Guard insurance also offers coverage for the loss or delay of your baggage, in addition to many other benefits described in the policy, which you can review before making your purchase.

All coverage is subject to policy terms and conditions.

When you use a credit card to pay for your flights out of certain countries, Qatar Airways incurs costs relating to the acceptance of credit cards. Youwon'tbe charged a service fee if you choose to pay with debit cards or other non-credit card alternatives.

Click on the link below for all payment options available by country https://www.qatarairways.com/en/payment-options.html

For further enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

The programme is available for transit passengers booking until 28 December 2020 for transit flights travelling until 31 December 2020, excluding the Eid holidays and blackout dates. All travel must be completed by 31 December 2020. The offer is also subject to room availability at the time of booking.

Read more about this offer through this link https://www.qatarairways.com/en/offers/qatar-stopover.html

No, only legitimate company employees can hold the above positions.

Baggage that exceeds the maximum dimensions of 300 cm (118 in) are to be handled as cargo.

We recommend that you contact the nearest shipping agency for further assistance.

For contact details of Qatar Airways cargo offices, please visit the link below http://www.qrcargo.com/officeList?address

For other enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

Changing the date/time of an award ticket is allowed if the request is made more than 3 hours prior to departure.

Less than 3 hours - Award date/ time changes requested less than 3 hours before flight departure will not be accepted, and will be considered as no-show. Qmiles will be forfeited; only Airport and Government taxes will be refunded. This applies to all membership levels and to all cabin classes.

Between 3 and 24 hours - Award date/time changes requested between 3 hours and 24 hours before flight departure are subject to a US$100 administration fee per ticket. Platinum and Gold main members are exempted from this fee.

More than 24 hours - Award date changes requested more than 24 hours in advance of the flight departure are subject to a US$25 administration fee per ticket. Platinum and Gold main members are exempted from this fee.

For more details on redemption fees,please click here

The E-ticket Receipt or Itinerary Receipt that customers receive attached to their booking confirmation is widely accepted as a receipt/invoice. You can download a copy of this from Manage Booking option on qatarairways.com by selecting Print E-ticket.

If you are in the European Union and would like to request for an invoice please contact your local office to request a copy of your invoice.

For assistance contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

No. Travel Management Companies and Travel Agencies are strictly prohibited from applying for the program.

Membership to Beyond Business by Qatar Airways starts upon assignment of the Membership Number.

Yes, employees travelling within the Beyond Business program continue to earn points for themselves as well as Qrewards for their company.

For security reasons, we do not allow the details of passengers who have already checked in to be shown or edited.

Yes. Upgrades to a higher cabin class are allowed, subject to the terms and conditions of the original booking.

If you wish to make changes to your booking then please contact Qatar Airways offices for assistance.

For assistance contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

On the Login page you can enter a valid code in the promo code section.

No, your account will not be locked due to incorrect OTP. You may click Resend and a new OTP will be generated, which can be used to proceed further.

Once you finalise your booking, change penalty fees may apply depending on the original ticket fare rules. In addition to the change penalty fees, the applicable fare difference will be charged if and when the originally purchased fare is not available for the new flights.

For assistance contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

Yes, you may request a seat assignment in advance. Towards the end of your online booking on the confirmation page. You may also select a seat through the 'Manage a booking' tab on the homepage of our website.

To check your aircraft's configuration and find out more about seat width and pitch, as well as services available on the aircraft, click the link below and navigate to the aircraft's seat map.

https://www.qatarairways.com/en/fleet.html

Please note that exit row seats cannot be assigned online or over the phone, they can only be requested at the airport at check-in subject to check-in staff approval.

A bassinet seat can only be assigned to a passenger who is traveling with an infant associated under same booking. Other passengers travelling in the same booking must contact our offices to assign seats in the front row subject to availability and approval.

Click the link below to Manage Booking and assign seats (you will require PNR/ticket number/Privilege Club number and passenger's last name) https://booking.qatarairways.com/nsp/views/retrievePnr.xhtml

For assistance contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html

Please go to the check-in counter along with the card holder to check-in for the flight along with the necessary documentation and credit card used to make the payment. The check-in agent will be able to verify the payment card there and issue your boarding pass. Note that you will not be able to download a mobile boarding pass if you have to verify your credit card at the check-in desk.

Please make sure that you allow extra time at the airport for the credit card verification process. If you miss your flight, cancellation penalties may apply in accordance with the terms and conditions of your ticket.

If you are travelling from an airport that does not authorise non-travelers to enter the airport, please ensure that the credit card verification is completed prior to departure.

For further enquiries contact your local offices, contact details can be found in the following link https://www.qatarairways.com/en/worldwide-offices.html