r/ally FAQs

With Rally.org, we've got you covered! You do not need to use any third-party processor. We process all donations received by your campaign and allow you to transfer funds to your bank account. Our transaction fee of 5.75% includes all credit card-processing fees and other merchant fees that we take care of for you.

Donors have the option of making aprivate contribution before submitting a donation. If they choose to be private, their name and donation will not be shown in the contributions tab of your Rally; but all donor information will be made available to the Rally leader in the CSV report. If a donor would like to change the status of their donation from public to private, they will need to re-submit their contribution and choose to be private. If the donor wants a refund of their original public donation, we request them to connect with the rally leader fora refund (note: transaction fees are not returned, when a donation is refunded).

A new platform and professional tools dedicated to agencies and digital marketers. Request a demo at Rallypay.com or contact [email protected] with your questions.

Processing our transactions in-house has a number of benefits. Rally charges a flat 5% fee transaction fee + credit card processing fees, which is 2.9%+$0.30 cents for all campaigns. There will never be extra, unexpected tiny processing fees for your campaign. The second benefit is customer support. Because we handle every part of the fundraising experience from campaign creation to the donation processing, our support team can help donors on a transaction question just as easily as they can help you. Well never tell our users to contact a third party to get a question answered.

You can withdraw all the funds available or only what you need. You can do this from theFinances section within your dashboard. To get to the FINANCES tab, log in to your rally and navigate to MY RALLYS(at the top right corner) and choose the rally you are leading. Make sure you have entered accurate screening information before initiating a withdrawal of funds.

When you initiate a withdrawal of funds, the deposit will take 3-6 business days to hit your account. Keep in mind that weekends and bank holidays can delay this by a few days.

We want all our fundraisers and donors to feel safe and secure when using Rally.

To reduce and eliminate credit card fraud on Rally, all accounts are verified and validated by our team. Campaigns with fraudulent or incorrect significant owner information (SSN, DOB etc.) or transactions flagged as high-risk or potentially fraudulent, will be subjected to further screening and assessment prior to disbursement of funds. This could delay disbursement of funds to your account. Any accounts with suspicious donation activity will be suspended and the donations will be refunded back on to the credit cards used to make these transactions.

To edit your rally, navigate to the SETTINGS tab within your account. From the drop down menu in the Settings tab, choose from the options to edit your campaign. For example, to edit your goal or rally URL, choose BASIC from the drop down options. To edit your description or 'About' section please go to TELL YOUR STORY and if you want to edit your cover video or image you can do this by going to YOUR COVER PAGE.

Using PIRYX/RALLY does not necessarily affect your taxes. PIRYX/RALLY helps you organize your payments and under certain circumstances will issue you Form 1099-K, a requirement from the IRS. Form 1099-K is the IRSs information return for reporting the movement of funds.

How should I use the information from the 1099-K form?

PIRYX/RALLY will not report the funds that you collected as earned income. The 1099-K form is simply intended to track the movement of funds. It is up to you (and a tax professional) to determine whether your proceeds represent taxable income.

What if I only receive gifts and donations?

The purpose of Form 1099-K is to report payments for the provision of goods or services, which may be subject to tax. Gifts and donations typically are not reported as income by recipients. It is up to you (and a tax professional) to determine whether your proceeds represent taxable income.

Piryx Inc. and Rally.org are managed by the same team and are part of the same fundraising family. If you have a fundraising account on Piryx, then you would log in at Piryx.com just as you used to. You can email any questions about Piryx to [email protected] or to [email protected] - both emails come to us!

You can email us any questions about Rally.org OR Piryx Inc fundraising account at:[email protected]

Call us at : 888-648-2220

Mailing Address:Rally.org 995 Market Street, 2nd Floor San Francisco, CA 94105

Piryx is our legacy donation platform and provides a standardized donation page that can be integrated on your website and on your Facebook page to for online donations. Piryx allows you to customize your donations and thank you messages as well as provides you with donor reports for easy accounting. On Piryx, funds donated to your campaign are processed and deposited to the campaigns bank account by our payments team, and all refunds and disputes are managed by our customer support team directly. Rally.org is an online fundraising website that enables people to raise money and build communities through social storytelling. To date, weve empowered tens-of-thousands of individuals and organizations to share and broadcast their passions, leverage social networks and mobilize crowds to change their worlds. Rally.org is free to use and open to anyone that wants to raise money for what matters. The rally leader has control over their finances and can process refunds and withdraw funds into their bank account as required. Our fees is 5% + (credit card processing fee)2.9%+$0.30 per transaction for Rally and Piryx, and our team manages all disputes on your behalf regardless of which platform you choose for your campaign

If your donor forgot to choose the "Private" option when submitting a donation, you can now go to your donation dashboard and change the donors contribution from "Public" to "Private". You or your donor can also contact [email protected] and one of our team members can help you with this!

Everyone loves to be appreciated! At Rally we believe its very important for you to follow up with your donors and thank them for their contribution. You can do this directly by commenting on their donations in the CONTRIBUTIONS section, or send them a personal thank you note...or both!

Rally.org charges a transaction fee of 5 %per donation plus credit card processing fees, which is 2.9%+ .30 cents. We do not have any monthly fees or hidden costs.

If you created a rally prior to any fee changes, all existing campaigns will be grandfathered in to our legacy transaction fees. However, any new cause created by you will be automatically processed at the newly updated and most current transaction fee (5%+ processing fee: 2.9%+.30 cents)

To make your accounting simple, we process the transaction fee and deduct itfrom your donations, then make the balance available for you to withdraw.We believe online fundraising should be simple, so our fees reflect that.

Read this post from our blog

Setting a donation goal can inspire your supporters to give and help spread the word about your Rally. Yet it's important to establishclear and realistic goals for your campaign, since huge goals can intimidate your donors. Think about what, exactly, you are fundraising for: The more specific you can be about the person, project, or initiative the Rally donations will go toward, the more accurately you can estimate what your fundraising goal should be.

Also considerthe donating power of your users and potential contributors: Who is your campaign geared toward: friends, coworkers, family, the general public? Thinkabout how much your audience can give and whether they can afford to repeatedly donate.

A few things to note about setting a goal:

Setting a goal is optional.

You can choose to create a goal for a certain dollar amount or a specific number of donors.

You can add, remove, or change your goal at any time during the life of your Rally.

Only donations processed via Rally.org will be reflected in your goal. The goal cannot be manipulated to reflect offline contributions orgifts from other websites.

You do not have to reach your goal to claim your funds. You get all the fundsyou'veraised even if you have not met your goal.

The default goal amount for your Rally is set at $2,500. You can change or edit this goal from within the Settings tab of your Rally. To do this, choose Basicfrom the drop-down options and edit your goal amount under Fundraising Goal.

for more tips on setting fundraising goals and rewards.

Before you share, check the following

You have uploaded a compelling background image.

You have completed your Rallydescription.

Now you're ready!

The most successful way to ask for support is in person. Picking up the phone, sendinga text, writing a Facebook message, or sending a personal email are also very powerful.Identify 4 or 5 key players in your life (best friend, family member, classmate, neighbor, co-worker) that would be the first to donate and help you spread your story.

Have you considered asking these people?

Coworkers

Facebook friends

Friends from school/classes

Family members/family friends

Address-book contacts

Neighbors

Wedding/graduation/holiday party invite list

Church groups, sports teams

It's important to encourage each of them to not only contribute, but also to share your Rally with their own social groups via email, Facebook or text. From there you'll start to see these multiple degrees of people coming to your Rally page.

Once you get the Rally going, youll be surprised who ends up supporting!

You can manage your supporters lists from within the SUPPORTERS tab of your rally. Here you can remove individual supporters as well as export and import supporters to your rally. Within this tab, you have the option to sync your email or your Facebook contacts, curate a .CSV list of emails and upload them into your rally or manually enter individual emails into your rally.

All updates sent from Rally will go to all your supporters. You cannot target emails to specific donors or supporters at this time. We think keeping all your supporters updated about your progress is a great way of getting continued support for your rally. Your supporters have the option of unsubscribing from your email updates by following the prompts in the footer of the email message.

If you can, incentivize your donors with gifts! Rewarding them for contributing or even sharing your rally with their network is very effective! From bumper stickers, T-Shirts and or customized thank you videos...get creative!

We've listened to your feedback, and incorporated it into a new Rally page design! Here are some of the updates we will be rolling out shortly:

A smaller more manageable main photo

A fully responsive, mobile-friendly layout

More emphasis on the leader of the campaign to establish trust

Added video controls to YouTube videos

Easier access to the about section, comments and contributions

More prominent social sharing buttons

Overall lighter, more friendly color scheme

We will be updating all our users to the new design by May 1st but if you'd like to see your new page design now, please add ?new=1 at the end of your Rally page URL. Here's an example:http://rally.org/yourpagename?new=1

We're constantly trying to improve the experience on Rally.org, so please provide your feedback on the new page design with this short survey

This is easy!Under the Finances tab, click Add Bank Account. You can link more than one bank account to Rally.org and choose to withdraw and transfer your funds into these specified accounts.You will need a valid U.S checkingand routing account number to withdraw funds.When adding a bank account, you will also be asked to enter an EIN for your organization. Dont have an EIN? Just enter your Social Security Number and youre good to go.Dont worry: All your information is safe with us.

We are headquartered in San Francisco. Our address is 144, 2nd street, San Francisco, CA 94105. For questions about your Rally campaign, you can email our support team at [email protected].

If your campaign has ended and you no longer wish to keep your account open, please contact our support team at [email protected]. We can either permanently delete your campaignortemporarily disable donations for your campaign and reactivate your account when you are ready to start fundraising again. Once we have closed your Rally, you will receive an email confirmation from us.

If you want to permanently close your campaign, please keep the following in mind.

We can only delete campaigns that have withdrawn all their funds and have a zero balance or campaigns that havenot raised any funds.

You will not be able to log in and access reports for deleted Rally campaigns.

Deleted campaigns cannot be reactivated. You must create a new Rally account to launch a new campaign.

Rally.org is currently only available in the United States. You must also provide a valid U.S checking bank account to withdraw funds from your rally. If you live outside the U.S and want to use start a rally, you will need someone in the States to help create the account for you and provide a valid U.S bank account and other required information.

If a donation is determined to be fraudulent by our team, we will refund the contribution immediately and notify the campaign. In this case, we will waive the transaction fee for you and the rally is not responsible for the processing fees.

We treat you like grown-ups and give you control over your donations! This can be done within the Finances section of your dashboard. All credit card donations are processed in 2-3 business days and become available for you to withdraw. E-check donations take about4-6 business days to clear and then become available to withdraw.

Once you add a bank account to your Rally, you can withdraw funds as needed. Funds can take3-6 business days to hit your bank account from the initial date of withdrawal.

You can also refund a donor and cancel recurring donations from your dashboard. The Rally team only gets involved if you do not have enough funds in your account to issue a refund...and if that happens, then youll hear from us.

Rally.org has a 45-day refund policy for all donations. This means, a Rally leader can refund their donors via their dashboard within 45 days from the original date of donation. If a donor contacts Rally customer support about a refund, we will first request they contact the Rally leader to request a refund of their contribution. If the Rally leader is not able to issue a refund or does not get back to the donor on time, our support team will also attempt to contact you before proceeding to issuing the refund.

For refunds issued via Rally.org...

Transaction fees are not refunded or waived when a refund is issued to the donor

Transaction fees are waived only if we determine a cause or a donation to be fraudulent

Starting a Rally is simple and easy! Here's a step-by-step guideto createyour Rally.Go to https://rally.org/ and click onStart Your Own Rally.

FAQ section of our page.

Fill out yourname,email address anda password you'd like to useor sign in with Facebook.Then clicktheSign Upbutton.

Take a moment to fill out theBasic Setupsection. Start by entering a short phrase to name your Rally. We recommend you consider a short phrase that will translate well into a customized URL for your page. Nowcustomize your URL underYour URL: enter the phrase you'd like to use to officially brand your campaign(ex. Rally.org/Build). On the right-hand side, choose your fundraising goal type and goal. You have the option of choosing whether you'd like to publicly show your monetary goal or your goal for your number of donors.Once you've filled out this information, click onSave andContinue.

TheTell Your Storysection is the most important part of your campaign page.Here, you will be prompted to explain the story behind your Rally in 1,500 characters. View the Tips section below the text box for writing prompts to let your supporters know who you are, why you're raising money, how the money will be used and how people can help. Review this blog post for more advice on how to tailor your story to make sure it resonates with supporters.

Next, you will need to personalize your donation page with a YouTubevideo or a photo.Once this is completed, hitFinish...and you're all set! Visit our blog for advice. We also have tips on choosing a video or selecting a cover photo.Once this is completed, hitFinish...and you've successfully launched your online campaign!

Next, Under the Settings tab,in theYourCover Pagesection,you have the opportunity to personalize your donation page with a Mad Libs-style phrase about your Rally and afeatured YouTube video or photo that will inspire potential supporters to give to your cause. Looking for help on how to customize the "I'm rallying for ... to ...." field? Visit our blog for advice. We also have tips on choosing a video or selecting a cover photo.Next stepsYour campaign page is technically live, but there's more to be done. We advise you to go to theFinancessection and enter a U.S. bank account where you'd like the donations you raise to be deposited.Once you're happy with the look and feel of your campaign, you're ready to share it with friends, family members and other potential supporters. Extend the reach of your campaign by checking out these suggestions. Make the most of your Updates section by reviewing our guide, Turn Your Story into Support.Good luck and congratulations on starting your Rally! For more questions, visit our Customer Help Center or the

Anyone can raise funds on Rally for a cause they believe in. We welcome groups, individuals, book clubs, sports teams, schools, political groups, small businesses, organizations and registered or non-registered non-profits.

You can invite supporters by syncing your email or Facebook contacts to your rally. You can also upload a CSV file of your contacts into Rally or manually add emails of your supporters.

Visit the supporters tab within your rally to sync your email or social network. You can also write a personal note to send to your supporters inviting them to join your rally!

post an update

Once you have added supporters, make sure you !

Filing a report? Or want to send a personal note to your donors? Export a .CSV file of your donations from the Finances section within your dashboard. The .CSV export captures all information entered by your donors including any additional fields that you add to your donation form.

Rally.org is PCI compliant and all donations made through Rally are safe and secure. We have a great team that continuously monitors and screens all causes and donations for fraudulent activity. If we smell something fishy, our team will proactively reach out to causes and donors for further clarifications.

Supporters are donors, fan fundraisers and friends who choose to follow your rally. Rally allows you to export a list of all your supporters in to a CSV file. To do this, go to the SUPPORTERS tab of your rally and click on the grey export as CSV tab found on the right. In this section you can also add or remove supporters to your rally.

We are required to comply with anti money laundering laws and regulations that require us to collect certain information from our Rally leaders. This information is necessary if you are an individual or an organization fundraising on Rally.

We care deeply about the safety of all our donors billing information as well as making sure all our users are protected against fraud. For this reason, we have a dedicated team that reviews every single transaction that is processed and thoroughly screens the Rally leaders account details before transfer of funds. We are not allowed to transfer funds if this information is not provided.

Wed love to help spread the word about your cause. If youd like to be considered as a Featured Rally, please ensure thatyou'vecompleted the steps and included the information listed below:

An interesting or compelling story that explains what your cause is andwhy its important

Raised at $100 or more.

Recruited 20+ supporters

A bank account connected with your account

Onceyou'vecompleted the steps above, pleaseemail robert @rally.org to request a featured spot on Rallys website.

Wed love to help spread the word about your Rally! To get your Rally included in your category on Rally.org, please completethe following:

Raise$100 or more

Recruitat least 2 supporters

Connect a bank account

Once you've competed the steps above, please email [email protected] to request a spot in your category on Rally.org. We look forward toseeing your fundraiser on Rally.org!

Need help raising $100?

Tip: Start with writing personal messages on email or Facebook. This is not easy sometimes, but you'll be suprised who helps up supporting your Rally if you send a personal message.

Learn More

When you initiate a withdrawal of funds, the deposit will take 3-6 business days to hit your account. During this time, your withdrawal will show as Unprocessed and will later be marked as Processed if the funds transfer is successful. This usually takes about 3-6 business days. Keep in mind that weekends and bank holidays can delay this by a few days.

Currently, each Rally campaign is limited to one administrator. We do recommend that if you are managing the Rally as a team, you share your login credentials with other team members.

Rally.org provides bank-level security and monitors all activity and transations for risk and fraud. We are compliant with industry standard requirements and have a team dedicated to make sure all transactions and data are safe and secure.

Click on your name in the top right-hand corner of your page. Choose the Edit Profile tab from the drop-down menu and edit away!

Here you will be able to:

Change your name and email

Change your password

Upload or edit your profile photo or icon

Link or disconnect your Facebook or Twitter account

Dont forget to save your changes each time you edit your profile!

The total funds raised do not reflect the 5.75% transaction fees per donation. The fees are deducted from each donation and made available to the campaign to withdraw. So, the funds available to withdraw will be less than the total donations raised for your campaign and minus the transaction fees.

When inviting supporters, you can now add a personal note telling them more about your rally and why they should join your fundraising efforts!

Go to the Invite Supporters tab on the right side of your page from anywhere within your rally

Choose how you want to add supporters and add a personal message in the text box before inviting supporters

Adding a custom message is optional. If you choose not to, a default message will be sent to your supporters

To be compliant with Anti Money Laundering regulations, we are required to collect additional screening information from our campaigns prior to releasing funds to your bank account.

This requires an organization to provide their EIN (Employment Identification Number) as well as significant owner information which includes but not limited to:

The significant owner's name

Address

Phone

Social security

Date of birth

Your information is safe and secure on Rally and is used for compliance purposes only.

If you have any other questions, please contact us at [email protected]

Your Rally is not made public unless you share your Rally with your supporters, via email, social media and your website. If you are not yet ready to launch, we recommend waiting to add supporters or sharing on your social networks.

The banks charge aprocessing fee of $29 for each chargeback, and we pass this charge on to the campaign. Rally will work with the bank to provide all documentation and necessary explanations for the disputed charge and do our best to resolve this in the campaigns favor. This $29 fee is non-refundable regardless of the outcome of the dispute. Sometimes, the campaign loses the dispute, and in this case, we are required to also refund the full donation amount back to the donor, which is debited from the campaigns bank account. We immediately notify the campaign when we receive the chargeback from the banks and also keep you updated via email of the final results of the dispute.

This does not happen too often, but it's good to know:Sometimes a donor will dispute a charge with their bank because theydon'trecognize the charge on their bank or credit card statement or they changed their mind about their donation. When they file a dispute with their bank, it triggers a chargeback.

Rally.org makes it easy for individuals, groups, social causes, and non-profits to fundraise online with no tipping points, minimum donation goals, or hassle. With just three simple steps you are on your way to fundraising success. Go here for a detailed guide on how Rally works.

Donors will see their donation to your campaign listed as RALLY on their credit card bill. Our automated email receipts also include a reminder to donors that all donations will appear as RALLY on their next billing statement.

You can retrieve an embed code through your Rally account to embed a pledge widget, donate button and activity stream. Just visit SETTINGS -> WIDGETS to add one of these features.

If you would like to embed the entire donation page into your website, you can use this code: <iframe src="INSERT YOUR DONATION PAGE LINK HERE" width="800" height="2000"> </iframe>

Sure! Visit SETTINGS -> ADVANCED to customize your donation page and options. On the left side of the page, you can change payment option amounts and descriptions. On the right side, you can add custom fields to gather donor information and can also add boxes with disclaimer and agreement information.See our blog post How to Set Fundraising Goals and Rewards for more tips on customizing your donation options.