Rackspace Technology Employee Reviews
Out of 602 Rackspace Technology employee reviews, 85% were positive. The remaining 15% were constructive reviews with the goal of helping Rackspace Technology improve their work culture. The Sales team, with 100% positive reviews, reports the best experience at Rackspace Technology compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 41% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from HR Dept
I love Rackspace and recommend the company to as many people as I can.
Review from Marketing Dept
Review from Customer Success Dept
What do you like best about the leadership team?
They are doing their best to make the Organization best place to work and our great experience for our Customer.
I personally appreciate openness & honestly from leadership on future path and goals for the Organization.
Review from Operations Dept
Approachability and openness in communication
Review from HR Dept
their clarity and clear communication from top to down
Review from Marketing Dept
They are honest and transparent about the current situation of the market and the business
Review from HR Dept
What does the leadership team need to get better at?
Recognizing and taking care of people. This seems to have been disappearing over the last couple of years. Recruiting from within the business, too many roles are not advertised internally.
Review from Operations Dept
Empathy, respecting professionals, flexibility, autonomy of work, positive vibes
Review from HR Dept
they need to value talent and experience
Review from Engineering Dept
Leadership need to look into intern process and team work. Processes and teams are fragmented which lead latency in work and as result customer dissatisfaction.
Review from Customer Support Dept
better pay and more promotions
Review from Customer Support Dept
What is the best part about your compensation package?
I am getting competitive package as per market standards.
Review from Operations Dept
Performance linked incentives and benefits
Review from HR Dept
everything, salary, ESPP program, health benefits, etc.
Review from Marketing Dept
Prepaid Medicine, phone and flexibility
Review from HR Dept
Salary, vacation and bonus are good.
Review from Marketing Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better annual salary increases. Internal job moves reflecting the market salary increase not just a standard amount for moving internal role to role. Better Bonus for IT industry 20% Improved pension contributions (out of date for the industry) A better training budgets, better structure class lead.
Review from Customer Success Dept
A slight bump in pay as this inflation is really hitting hard.
Review from IT Dept
Roles do evolve over time and this is not always recognized. The role I started doing is not the same as my current role, but there is no recognition for this or being an SME.
Review from Operations Dept
better pay and a transparent promotion path
Review from Engineering Dept
We have not given out pay raises for years, and inflation is even higher this year when we finally gave out a few raises. If the chicken and beef at the grocery store cost more, to feel valued people need to not worry about where to come up with the money to cover inflation, it should be standard.
Review from Operations Dept
What are some of the best things about your team?
They all are good people and have knowledge in they domain.
Team is very eager to learn and contribute to the growth of company.
Review from Operations Dept
Team is agile and open to welcome change to align with organization goals
Review from HR Dept
Even if we are all colocated we work as we're next to each other, everyone cares for the rest of team and everyones is constantly looking to grow and help the company grow.
Review from Marketing Dept
We are always to help one another
Review from HR Dept
What do your coworkers need to improve and how could you work together better?
Be more collaborative, non biased, ethical, being professional, approachable
Review from HR Dept
Stop merely hiring for speed and appearing to be able to do the job. Focus on culture. Right now, there are far too many people who talk a great game but fail to take any accountability
Review from Engineering Dept
Most of the best shore coworkers have little experience, don't speak the language, and don't understand tickets.
Review from IT Dept
Better strategic planning. Need more discipline. Ability to execute suffers.
Review from Engineering Dept
What is most positive about the culture and environment at your company?
Rackers are our extended family and this is an integral part of our culture #Rackfam
Review from HR Dept
Freedom to execute and bring forward new ideas. Culture of caring for each other, this is the Racker culture!
Review from Marketing Dept
The culture and the environment at Rackspace are great, everybody is always willing to help, and we can easily get in contact with managers and directors who always help us with some advice on the projects or new ideas that we are willing to implement.
Review from HR Dept
Rackers are the best co-workers!
Review from Marketing Dept
Friends and family, people are always therefore you if you need them.
Review from Customer Success Dept
What needs to change to make the company culture better?
Don't cut fun budgets, allow alcohol at work events. Less turnover of staff
Review from Operations Dept
stop blame couture, get rid of calabrio
Review from Customer Support Dept
What did you like most about the interview process?
Technical interview was very much interactive were LAB sessions were shared over Zoom call. The interview panel was very knowledgeable and had high expectation for the answers or response to there questions.
The person and the welcome message
Review from HR Dept
Recruiter being clear about the offer and expectations
Review from HR Dept
The hiring team & the HR were genuinely invested in making me succeed throughout the interview process. Hence there was a sense of belonging-ness.
Review from Sales Dept
Fast and clear about the process
What would you improve about your company's interview process?
many times interviews are completed by a panel of interviewers who may have to sit through several interviews in a single day, having participated in hiring I know that sometimes half way through the day you are just ready for it to be over and the candidate does not get your best attention
Review from Engineering Dept
What makes you most happy at work?
accountability which my role carries towards organization
Review from HR Dept
Learning new things and collaborating in exciting projects
Review from Marketing Dept
The projects that I am working on
Review from HR Dept
Rackers! I love my co-workers.
Review from Marketing Dept
Having meaningful work that pushes the boundaries of my technical capabilities.
Review from Engineering Dept
What's going wrong and how can it be improved?
A strong product portfolio backed with a business that isn't afraid to charge customers. Improved defined processes for a repeatable customer and working environment. An exciting reconciliation package for employees in line with the IT industry. I also participated in the company share scheme :(
Review from Customer Success Dept
Miss working from the office and interaction with co-workers.
Review from Customer Success Dept
Treat professionals with dignity and respect,
Review from HR Dept
Internal process and different teams collaboration is worst. Internally, organization if fragmented in term of products, services and support.
Review from Customer Support Dept
new executive management, better comp and career opportunitites
What do you like best about your company?
My job role aligns well with my values, beliefs & career aspiration. My managers have great people skill. I find some of my co-workers very inspirational.
Review from Sales Dept
What would you most like to see improved at your company?
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