Rackspace Technology Employee Reviews
Out of 602 Rackspace Technology employee reviews, 85% were positive. The remaining 15% were constructive reviews with the goal of helping Rackspace Technology improve their work culture. The Sales team, with 100% positive reviews, reports the best experience at Rackspace Technology compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 41% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Recognizing and taking care of people. This seems to have been disappearing over the last couple of years. Recruiting from within the business, too many roles are not advertised internally.
Review from Operations Dept
Empathy, respecting professionals, flexibility, autonomy of work, positive vibes
Review from HR Dept
they need to value talent and experience
Review from Engineering Dept
Leadership need to look into intern process and team work. Processes and teams are fragmented which lead latency in work and as result customer dissatisfaction.
Review from Customer Support Dept
better pay and more promotions
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better annual salary increases. Internal job moves reflecting the market salary increase not just a standard amount for moving internal role to role. Better Bonus for IT industry 20% Improved pension contributions (out of date for the industry) A better training budgets, better structure class lead.
Review from Customer Success Dept
A slight bump in pay as this inflation is really hitting hard.
Review from IT Dept
Roles do evolve over time and this is not always recognized. The role I started doing is not the same as my current role, but there is no recognition for this or being an SME.
Review from Operations Dept
better pay and a transparent promotion path
Review from Engineering Dept
We have not given out pay raises for years, and inflation is even higher this year when we finally gave out a few raises. If the chicken and beef at the grocery store cost more, to feel valued people need to not worry about where to come up with the money to cover inflation, it should be standard.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Be more collaborative, non biased, ethical, being professional, approachable
Review from HR Dept
Stop merely hiring for speed and appearing to be able to do the job. Focus on culture. Right now, there are far too many people who talk a great game but fail to take any accountability
Review from Engineering Dept
Most of the best shore coworkers have little experience, don't speak the language, and don't understand tickets.
Review from IT Dept
Better strategic planning. Need more discipline. Ability to execute suffers.
Review from Engineering Dept
What needs to change to make the company culture better?
Don't cut fun budgets, allow alcohol at work events. Less turnover of staff
Review from Operations Dept
stop blame couture, get rid of calabrio
Review from Customer Support Dept
What would you improve about your company's interview process?
many times interviews are completed by a panel of interviewers who may have to sit through several interviews in a single day, having participated in hiring I know that sometimes half way through the day you are just ready for it to be over and the candidate does not get your best attention
Review from Engineering Dept
What's going wrong and how can it be improved?
A strong product portfolio backed with a business that isn't afraid to charge customers. Improved defined processes for a repeatable customer and working environment. An exciting reconciliation package for employees in line with the IT industry. I also participated in the company share scheme :(
Review from Customer Success Dept
Miss working from the office and interaction with co-workers.
Review from Customer Success Dept
Treat professionals with dignity and respect,
Review from HR Dept
Internal process and different teams collaboration is worst. Internally, organization if fragmented in term of products, services and support.
Review from Customer Support Dept
new executive management, better comp and career opportunitites
What would you most like to see improved at your company?
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