Founded in 1974 as an exchange service for condominium owners called Resort Condominiums International, Ltd., RCI quickly became a driving read more
In the time I've been here overall I enjoy my coworkers and the perks of the job. I completely dislike the call center aspect and the members that we service are incredibly rude people. Management could be better. But overall when I get the chance to leave for a better job I'll absolutely take it.
What are some of the best things about your team?
My immediate supervisors have all been amazing so far. I get along well with the other people in my department/team. There's never a problem getting help from anyone about a question.
What is most positive about the culture and environment at your company?
There's always smiling people at work and that feels good just to be around. It also helps that the whole office is brightly lit so that makes it feel nice too.
What does the leadership team need to get better at?
There's no compromise at all. The management division as been there practically since the dawn of the company when all the new rules and regulations didn't exist so it basically feels like they have some kind of immunity to the way things are now.
What would you improve about your company's interview process?
There's no need for a video interview, an in person interview, a walk through of the site, then a third interview, all before you even get the notice to come back for orientation and 8 weeks of training. It's excessive and one of the reason I feel that the turnover rate is so high here.
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