Samsara FAQs

DTC's, or Diagnostic Trouble Codes, are used by automobile manufacturers to diagnose problems related to the vehicle. They are how the OBD-II (in light duty vehicles) or J1939 (in heavy duty vehicles) identifies and communicates to technicians where and what on-board problems exist.

The first number in the DTC indicates whether the code is an SAE generic code (applies to all OBD-II systems) or is specific to the vehicle manufacturer. The remaining three numbers provide information regarding the specific vehicle system and circuit.

The Samsara vehicle gateway plugs directly into the OBD-II or the J1939 port of a vehicle and can thus relay any information regarding any DTC directly to the Samsara Dashboard. Furthermore, alerts can be triggered in the event that a DTC occurs by using the "Vehicle Fault" alert.

Please note that while Samsara can tell you which DTCs a vehicle is reporting,your best resource for interpreting and addressing a specific DTC is the dealership or manufacturer of the vehicle.

Find out more about how Samsaras Fleet Maintenance solution works.

An analysis of a typical OBD-II code is shown below:

In order to help drivers to keep track of how long it will be until they can start driving, Samsara has a "Rest Screen" which tracks how long they have until they regain hours to drive.Using this setting will give drivers more confidence that they have waited the full 30 minutes before their driving time will reset.

The screen has five components to it. Starting from top to bottom they are:

The current driver and vehicle, as per other screens in the app

The current duty status and time in that duty status, as per other screens in the app

The amount of time until a driver's 30 minute rest break is completed

The amount of time until the driver's shift resets, and they are able to start a new day of hours

The amount of time until the driver's cycle resets and they get a new cycle of hours back

Rest Screen

The screen will automatically appear when a driver goes Off Duty from any screen in the app. Drivers can navigate back to the screen by entering the HOS section of the app from the home screen and tapping "Return to Rest Mode" at the top of the screen.

Drivers are able to turn off this feature by navigating to the settings menu in their app and toggling off the Auto-Open Driving Screen setting.

You can upload a CSV file with up to 1,000 rows to create a large number of routes quickly. Simply look for theBulk Operations menu from the Routes page in the Samsara Cloud Dashboard.

Bulk uploading routes requires that you follow a set template to ensure that all of the correct information is provided to create routes, though we offer some flexibility.

At a high-level, each row in the file represents a stop on a route, with multiple rows collectively representing an entire route. The first row for a given route represents the starting location & time. The following columns must exist in the file and be named as such in the top row of the file:

Route Name: This field must be filled in.

Assigned Driver Username: This field can be blank. If both Assigned Driver Username and Assigned Vehicle Name are blank, the route will be created as unassigned. However, both of these columns should not be filled in as a route can only be assigned to either a driver or a vehicle.

Assigned Vehicle Name: This field can be blank. If both Assigned Driver Username and Assigned Vehicle Name are blank, the route will be created as unassigned. However, both of these columns should not be filled in as a route can only be assigned to either a driver or a vehicle.

Stop Name:This field should be blank for the first row in each route (the route start location) but should be filled in for the remaining rows in the route.

Stop Arrival Time: This field must be filled in. For the first row of a route, this field represents the Scheduled Start Time for the entire route. The date/time must be provided in the following format: yyyy-mm-dd 00:00 (where the time should use a 24-hour format e.g. 5pm on Feb 1, 2019 would be represented as 2019-02-01 17:00)

Stop Departure Time: This field is optional and can be left blank. For the first row of a route, this field represents the Scheduled End Time for the entire route. The date/time must be provided in the following format: yyyy-mm-dd 00:00 (where the time should use a 24-hour format e.g. 5pm on Feb 1, 2019 would be represented as 2019-02-01 17:00)

Stop Notes: This field can be blank.

Address Name: This field can be blank. If filled in, this route stop will be created using the geofence of the Address Book entry with the same name.(If not using the Address Book entry with the Address Name field, all three fields below, Latitude, Longitude and Full Address are required for successful upload.)

Latitude: This field can be blank but is required if no Address Name is provided. The Latitude, Longitude, & Full Address fields can be used to create a route stop without relying on an Address Book entry.

Longitude: This field can be blank but is required if no Address Name is provided. The Latitude, Longitude, & Full Address fields can be used to create a route stop without relying on an Address Book entry.

Full Address: This field can be blank but is required if no Address Name is provided. The Latitude, Longitude, & Full Address fields can be used to create a route stop without relying on an Address Book entry.

To aid in understanding the route file format, you can reference the attached Excel file at the bottom of this article and the image below.

Additional formatting notes:

There are two tabs the first one represents creating routes using the Address Book and the second one represents creating routes using raw addresses (Latitude, Longitude, Full Address). It is also possible to mix & match these two methods in one file (with some rows using the Address Book and other rows using raw addresses).

For both example tabs, you will need to replace the Assigned Driver Username inputs in the file with real driver usernames for your organization, or the uploadwon'twork. Alternatively, you can delete the driver usernames in that column and create the routes as unassigned.

To upload to the dashboard, the CSV file must have one tab only.

Youcan'tupload an Excel file to the dashboard, so when youre done putting together the file, youll have to save the active tab that youre using as a CSV file and then upload that file.

Samsara provides a report with mileage information that pertains to the International Fuel Tax Agreement.

1. On your cloud.samsara.com dashboard, go to Fleet > Reports > IFTA Mileage.

2. Here you are able to sort by State, Vehicle, or Driver.

3. You are also able to see the total miles for all states in the State tab.

4. You can select the date range you would like by clicking once on the start date and a second time on the end date. More information on utilizing the calendar function can be found in this support article.

5. If you would like to schedule an emailed report, or download a CSV of theselected data, clickMore Actions.Emailed scheduled reports can be set up to send daily, weekly, monthly, or quarterly.

Fuel Usage Report

TheFuel Usagereport shows information about the fuel usage of drivers or vehicles in the fleet. This includes the vehicle name, current driver, current fuel level, the amount of fuel used, estimated cost, engine run time, idle time, and percent time idle. The report can be run by the hour, day, week, month, or any custom time period.

Current Fuel Level: Percentage representing current fuel level out of total available fuel level.

Fuel Used: Fuel used in a specific time frame.

Fuel Efficiency: A driver or vehicle's miles per gallon in a specific time frame.

Est. Cost:The estimated fuel cost is based on a national average of the cost of fuel and is updated weekly.

Engine Run Time: The amount of time for which the engine is loaded (vehicle is running or PTO is operating).

Idle Time: Idle time is the amount of time that the engine is on but not loaded. Idle is an engine status that is reported by the vehicle's ECM/ECU (the states are on/off/idle) - when a vehicle switches to idle and the idle time exceeds 2 minutes, idle time is captured and reported. Idle time less than 2 minutes is not reported.

Percent Time Idle: Idle Time divided by Engine Run Time + Idle Time * 100.

Adding the values of the Engine Run Time and Idle Time columns will give the total time for which the engine is on, powered or idling.

To access the fuel usage report, clickReports>Fuel Usage.

upload fuel purchases data

Fuel Purchase Report

The Fuel Purchase Reportis available on your dashboard by navigating toFleet > Reports > Fuel Purchases . An administrator will need to in a CSV file in order to sync with the dashboard. The fuel purchase report shows a few things:

All uploaded fuel purchase amounts, cost, time, and location

Fuel purchase verification:this lets you know if a vehicle from your fleet was nearby at the time of purchase. Verified purchases will include a link to the proximity search that verified the purchase. Unverified means no vehicle was nearby.

Invalid purchases:these are purchases where the address or other data may be invalid and the purchase was unable to be marked as verified. As an administrator you may manually edit a file to correct typos or address errors and re-upload - the report will resolve the duplicated uploads and if the address is valid, verify the purchase.

Currently, the fuel card upload only generates a report that shows fuel purchases their verification status. This report can be exported to CSV from More Actions.It does not add fuel data to the IFTA report or integrate with other reports.

To see a driver's Safety Score, go toFleet > Reports > Safety Report

The Safety Score on the Safety Report is calculated using a mix of Total Harsh Events, Total Miles Driven, Total Time Driven and Time Over Speed Limit.

Starting with a potential safety score of 100, subtract 1 for every categorized Harsh Event (harsh brake, acceleration, or turning) per 1000 miles driven, then subtract the percentage of Time Over Speed Limit of the Total Time Driven.

We can find Brian Smith's score in the example pictured above using the following equation:

Administrators are required to manually upload fuel purchases data in a CSV file in order to sync with the dashboard. The fuel purchases will begin processing immediately after upload, and may take a few minutes to a few hours to complete processing, depending on the number of transactions. Administrators can upload data from a smaller date range (i.e. smaller file size) if you would like faster results.

If you are comfortable sharing the format you get directly from your fuel card provider, please feel free to send to our Customer Support Team( [email protected] ) - it will help us make improvements to accept more file formats in the future.

As an admin, you have the ability to select one of our most popular fuel card vendor(s): Wex, Comdata, or Fuelman. If you do not have one of those vendors, you can upload your fuel purchase data as "Other" through the generic Samsara template. Below you will find instructions on how to complete this process and any additionaltechnical specifications per vendor.

As an administrator you can navigate to the Fuel Card Vendor dropdown via Reports > Fuel Purchases > More Actions > Upload CSV.

Administrators can upload the full file you get from your fuel card vendor (it will have many more columns than whats required below) as long as the columns below are included and in the right format - you do not have to delete the extra data, unless the file is too large (> 750kb).

Comdata:

SerialNumber

Fuel Stop Date

Fuel Stop Time

Reported Fuel Station Address

Gallons Purchased

Cost

Fuelman:

Transaction Number

Sales Date & Time

Site Street

City

Site State

Zip Code

Quantity

Unit Price (Gross)

Net Cost

Wex:

Transaction Date

Transaction Time

Units

Total Fuel Cost

Merchant Address

Merchant City

Merchant State / Province

Merchant Postal Code

Transaction Ticket Number

Other (Samsara Template):

Transaction Number

Date

Time

Address

Purchase Amount

Total Gallons

Network Configuration

Connection Protocols

Ethernet - 10/100 Mbps (10/100 Base-T)

Wifi - Wifi 802.11 b/g/n

Firewall Configuration

No inbound port forwarding rules are required

VS2 requires DNS and NTP for name resolution and accurate time

Outbound communication to the Samsara Cloud is via TLS over TCP port 443

IP Configuration

The camera is configured to acquire an IP address via DHCP, but can be configured with a static IP address on its ethernet port. Wi-Fi connectivity requires DHCP.

Supported Browsers

Google Chrome (For optimal performance, we do not recommend using other browsers).

Setting up WiFi

To set up Wifi on the device, the controller must be first connected via ethernet cable. Once it is connected, you have to log into the Samsara cloud and navigate to the general settings page. In the connection subsection, you will see the ability to add or edit existing wifi connections:

When adding a network you will be expected to provide the Wifi encryption type and other relevant information:

Bandwidth Requirements

For best performance of the cloud UI, we recommend a minimum bandwidth of 5 mbps for the connection used by the VS2. This will ensure a stable connection between the Samsara cloud and the local VS2 unit.

The image upload rate is limited to 262 kbps per VS2, which translates into 1 pass and 1 reject uploaded every second. If this upload rate is too much for your network, you can configure this within the settings.

Mounting Considerations

Before selecting a mounting bracket and mounting the camera, take the following considerations into account to ensure an easy installation process.

Mount Point

Identify where the camera should be positioned so it lines up with the product feature you plan to inspect. Some of the most common mount points are shown below.

1) Beside the line Mounted beside a conveyor line for barcode inspection.

2)Above the line Mounted above a conveyor line for label matching.

3)Under the line Mounted below a hugger belt conveyor for package inspection.

Mount Stability

Ensure that the camera and mount are easy to clean without shifting position. Use shock mounts to minimize movement and maintain camera alignment where necessary.

Working Distance

Certain camera lenses are optimized for certain working distances. Refer to the table further down to understand the lens options available for a range of working distances and expected fields of view.

Glare

In order to minimize glare when inspecting reflective products, tilt the camera at a 10 to 20 angle. Samsara may also recommend external lighting to reduce glare in specific applications.

Note- A5ft USB cable is included for camera to controller connectivity.Note that this is a high-performance cable specially designed for Samsara Machine Vision. For optimal performance, we do not recommend using other USB cables. Please factor in this cable length when considering installation options.

Mounting Steps

1)Once you have identified a mount location and installed your mount, mount the camera at the correct angle and working distance using the x 20 mounting screw or the included swivel mount and M4 screws.

Using the self-tapping screws, install the controller mounting plate in your electrical enclosure. If you plan to connect the system via Wi-Fi, the plate and controller should be mounted outside of the enclosure near the inspection point.

Align the controller with the mounting bracket and attach using the flat head screws.

Working Distance and Lenses

Table 1: Expected field of view dimensions based on lens length and working distance.

Working Distance

4 in

6 in

12 in

20 in

36 in

50 in

Lens

4.2mm

4.57 in x 3.43 in

6.86 in x 5.14 in

13.71 in x 10.29 in

6mm

4.80 in x 3.60 in

9.60 in x 7.20 in

16 in x 12 in

8mm

3.60 in x 2.70 in

7.20 in x 5.40 in

12 in x 9 in

12mm

4.80 in x 3.60 in

8 in x 6 in

14.40 in x 10.80 in

16mm

3.60 in x 2.70 in

6 in x 4.50 in

15.00 in x 11.25 in

Note: If you have specific questions about lens options and field of view, please reach out to Samsara support.

This article will explain how to configure your VS2 device to be used on wifi/ ethernet as well as suggested bandwidth and network requirements to successfully use your VS2.

Note: please use Google Chrome for optimal results.

Internet connection configuration:

Ethernet - you can plug in an ethernet connection directly to your Samsara VS2 to connect it. Ensure that your connection does not have a splash page otherwise, it will not be able to connect.

Wifi - WIFI credentials can only get passed to the device if it is already connected to the internet in some fashion (ethernet or a pre-existing wifi network). To ensure that the device is pre-configured with your wifi network, you can provide your credentials to your Samsara Sales Engineer to configure in advance OR connect to ethernet and then add in the wifi credentials.

1) Navigate to your "General" page on the left pane to find Organization Settings. In the bottom right of this page click "Add a Wi-Fi Network"

2) Choose your encryption type if necessary and enter in the passphrase and hit save.

(Additionally, we cannot support wifi with a splash page at this time. If you need support for Static IP, please reach out to your Samsara Sales Engineer.)

Bandwidth & Network Requirements

We recommend that your connection be at a minimum of 5MBPS upload/download to be able to support our system. If you have multiple devices please have a conversation with your Samsara Sales Engineer on what would be appropriate to support your deployment.

USB cable - A5ft USB cable is included for camera to controller connectivity.Note that this is a high-performance cable specially designed for Samsara Machine Vision. For optimal performance, we do not recommend using other USB cables. Please factor in cable length when considering installation options.

Creating a Machine Vision inspection involves three core steps: setting a master image, configuring an inspection, and testing it on captured images.

Note: please use Google Chrome for optimal results.

Setting a master image

Begin by selecting the Camera tab in the top right navigation bar, bringing you to a live view of what your camera currently sees. Place a product youd like to inspect within the cameras field of view, then use the Focus and Internal Light settings on the right side to produce a clear view of your product.

Once youre satisfied with the image, click on Set as Master Image at the bottom of the screen to set the current view as the master image. The page will automatically bring you to the Inspect tab.

Configuring an inspection

Once youre on the Inspect tab, click on the Add Inspection button to bring up a list of available inspection tools. Selecting one will bring up the specific settings for that tool.

In the example below, Ive selected the Text tool which now provides me with an adjustable bounding box and tool-specific settings on the right side. Onceyou'veadjusted these settings for your specific image, click on the Save button at the bottom to make this inspection active. If youd like, you can create and save additional inspections in this tab.

Testing on captured images

Onceyou'vesaved your desired inspections, navigate to the Test tab on the top right. Clicking on the Take a Picture button will capture an image of the view your camera currently sees and apply your saved inspections.

Captured images that pass your inspections will be highlighted in green, while those that fail will be highlighted in red. The Results column on the right provides a summary of inspection outcomes, and if you return to the Inspect tab to change any inspections, you can rerun your previously captured images against your new inspections.

The Samsara VS-series machine vision system is a complete solution for streamlining quality control across the factory floor. Once the system is installed, it can be programmed and updated remotely via the Samsara dashboard. This section of articles will walk you through the steps for deploying the system.

What's included:

Note - A5ft USB cable is included for camera to controller connectivity.Note that this is a high-performance cable specially designed for Samsara Machine Vision. For optimal performance, we do not recommend using other USB cables. Please factor in this cable length when considering installation options.

Product dimensions:

Enclosure

Dimensions

Controller: 105 x 152 x 48mm (4.1 x 6.0 x 1.9 inches) Camera: 126 x 71 x 58mm (5.0 x 2.8 x 2.3 inches)

Materials

Controller: UV-stabilized polycarbonate, aluminum Mounting brackets: Powder-coated, corrosion-resistant stainless steel

Ingress protection

IP67, camera, controller, and cable connections are all washdown-rated

Industrial connectors

Power/IO, Camera: Bayonet-locking, IP67 Ethernet: RJ45 with included waterproof cap

Integrated illumination

White LEDs (5000K)

Imaging sensor

Working distance

152 to 280mm (6 to 11 inches)

Field of view

145 x 105mm at 152mm (5.7 x 4.1 inches at 6 inches) 243 x 185mm at 280mm (9.6 x 7.3 inches at 11 inches)

Connectors and Indicators

Controller connectors

Connector

Name

Function

1

Camera

Connects the controller to the camera.

2

Power/IO

Connects the breakout cable which provides power as well as connections to the input trigger and output.

3

Ethernet

Connects the controller to the network.

Breakout cable pin-out

Pin

Signal Name

Wire Color

Voltage Specification

1

Power

Red

12V

2

Ground

Black

3

Input Trigger

Green

10 - 30V

4

Input Common

White

10 - 30V

5

Output

Blue

10 - 30V

6

Output Common

Gray

10 - 30V

Note- A5ft USB cable is included for camera to controller connectivity.Note that this is a high-performance cable specially designed for Samsara Machine Vision. For optimal performance, we do not recommend using other USB cables. Please factor in this cable length when considering installation options.

Wiring Steps

1)Connect breakout cable to controller and wire the red (POS+) and black (NEG-) wires to the correct terminals on the unplugged power supply.

2)Connect the controller to the camera using the camera cable.

3)Connect the controller to an active internet connection via ethernet.

Note: Contact Samsara if you would like to receive units pre-configured with Wi-Fi credentials.

Connecting a Trigger Input

Triggering from an NPN device

Connect the input common wire (white) to a +10-30 VDC source or the power supply of the VS2. Then, connect the trigger wire (green) to the output of the trigger.

Triggering from a PNP device

Connect the input common wire (white) to a ground source (0 to 3 VDC). Then, connect the trigger wire (green) to the output of the trigger.

Connect for an NPN line

Connect the Output common wire (gray) to the negative supply voltage and connect the Output wire (blue) to the desired device.

Connect for a PNP line

Connect Output Common wire (gray) to the positive supply voltage and connect the Output wire (blue) to the desired device.

We use addresses to specify locations of interest and collect useful data about our operations at each one. Each address has a geofence which can be as small as a subsection of a parking lot, or as large as an entire state - whats best for you depends on what you want to use it for.

Adding a Single Address

To add a new address, navigate through follow these steps in your Samsara Dashboard:

Settings > Addresses/Geofences.

1. SelectAdd Address.

2. Enter the site's name and address.

3. Once an address has been found, the geofence can be created.

4. ClickAdd Addressto save.

Additionally, if you use tags to organize your Samsara Dashboard, you may also want to use tags to organize your Addresses. For example, a towing company may have Parking Lot addresses and Impound Lots addresses. A shipping company may use separate Unloading and Loading addresses.

Addresses can be entered as a street address (e.g.123 Fake St, Springfield) or a latitude and longitude in decimal format (e.g. 37.818440,-122.478441). Latitude and Longitude coordinates should be separated by a comma only, no additional spaces between the values.

You can learn more about using tags here, and reference the recording below to view how to add a tag to anaddress.

**Note that updating and altering addressesmay temporarily affect your reports, such as the Time On Site Report.

Importing Places into Address Book in Bulk

Uploading Addresses in Bulk

1. Upload from CSV: Select More Actions> Upload addresses.

2. Upload a .csv file with one column titledDescriptionand one column titledAddress. The address column can contain a street address or a comma-separated latitude-longitude pair.

**Note that the "default radius" is used for all locations in the CSV. The geofence shape or radius can then be edited for individual locations simply by clicking onEditfor the location. Also, ensure that the file is formatted exactly as the sample template.You could reference.

Once the locations have been uploaded, the descriptions for each address will show up on the mapin the specified locations.

The Vehicle Gateway license includes up to 500MB/month of Wi-Fi data for both Enterprise customers and Express customers. It enables fleets to utilize connected software to improve productivity and customer service. It also allows you to deploy productivity apps including work order management, customer relationship management (CRM), emails, and messaging. Samsara reserves the right to limit access to personal entertainment streaming services.After the data limit is reached, the wifi hotspot will no longer be available to applications besides the Samsara Driver App. We have found that the 500MB of data usage should be more than sufficient to support routine use of work productivity applications. Usage of the Samsara Driver App does not count against the data limit and the Driver App will remain fully functional regardless of if the data limit is exceeded.

After the data limit is exceeded your devices wifi management menu may indicate that there is no internet connection despite the fact that the device is connected to the hotspot. This is expected behavior and not an indication that the Driver App will have issues functioning. If you're interested in purchasing additional data we have higher data plans up to 2GB per month available for purchase. Please reach out to your Sales Representative for more information.

Driver App Install & Login

Managing Hours of Service

Editing Hours of Service

Team Driving

Creating a DVIR

Roadside Inspection

Samsaras CM12s, CM22s, CM31s and CM32s are HD cameras designed to improve fleet safety, exonerate drivers and lower accident-related costs.

When are the Samsara Cameras Recording?

Samsara Cameras, or CMs, record while the vehicle is driving or on a trip. For a vehicle to be considered driving they must be moving at a speed of 5mph or more. Once the vehicle reaches this speed, the camera will start recording. While recording, a still image is automatically uploaded to the cloud every 2 minutes.

Videos are uploaded during the following circumstances:

Harsh event : Crashes, harsh braking, harsh acceleration, and harsh turning events

Video Retrieval: A video retrieval request is made

Yes, Samsara complies with the ELD mandate, and will continue to be compliant as additional regulations take affect in the coming years.

The ELD mandate has two primary milestones. By December 17th, 2017, all vehicles subject to the mandate must record hours of service electronically. The recording device must comply with a set of regulations known as the Federal Motor Carrier Safety Regulation 49 CFR 395.15 for automatic on-board recording devices.

On December 17, 2019 additional regulations take affect regarding the recording of data directly from the vehicle's engine, and automatically transmitting data to the Department of Transportation.

Samsara is certified to be compliant withRegulation 49 CFR 395.15 (the December 2017 requirement.) Importantly, Samsara also includes the hardware and software to record data directly from the vehicle's engine, required for the final 2019 regulation. So customers will continue to be compliant as the second phase of regulations take affect in 2019. The software functionality to automatically transmit logs to the DOT will be added as a free, automatic, over-the-air update well in advance of the requirement.

To summarize, Samsara customers are fully compliant with the regulations prescribed in the ELD mandate, and will continue to be compliant as additional regulations take affect in 2019.

Samsara provides the ability to integrate with PCS Software, which will sync HOS and GPS tracking across the two systems.

To set up the integration, you 1) enter your SamsaraGroup IDandAPI Keyand 2) enter your SamsaraGateway Namesfor each Truck. In order to use the HOS portion, enter in the driver's phone number.

Below are screenshots of where you can find the Samsara credential login within your PCS environment:

A driving team of two or more can manage their hours of service from one device using the Driving Team feature of the Driver App.

Important:All drivers must be signed intoone device. While team driving, do not sign into the app on any other phones or tablets.

If you are new to the Samsara Driver App, take a moment to review the basics in our User Manual before you begin Team Driving. You can also find some step-by-step video guides here. (Para videos en espaol, hacer click ac: Videos en espaol.)

Important: The images and instructions below are from the latest version of the app and may not match the visuals in the previous videos or user manuals. The majority of instructions are the same, with a few changes in terminology.

Well use Adam & Sandy as the two drivers in our example driving team below. In this example, Adam is already logged in and has chosen a vehicle. Click here for instructions on how to sign in and choose your vehicle.

Part One: Create your team

Adam is driving first, so he has already signed in. Sandy will now sign in to join the team.

Tap Driving Team

Below Adam's name, tapAdd Passenger

Enter the second drivers username & password, and tap Sign in For any additional drivers, repeat steps 2 & 3

Part Two: Get ready to drive

Adam is already set as the driver. Sandy will go to Sleeper Berth.

Below Sandys name, tap View Account

Click <Home. From the HoS screen, change Sandys status to Sleeper Berth and click Save For any additional drivers who start in the sleeper berth, repeat steps 1 & 2

In Driving Team, tap View account below Adams name Begin driving. Driving time will go to Adams log automatically

Part Three: Switch drivers

Adams driving shift is over, and Sandy will start driving. Follow these steps each time you switch.

Once pulled over and stopped, select Sleeper berth status for Adam and click Save

In Driving Team, tap Set as Driver under Sandys name

Tap View account under Sandys name Begin driving. Driving time will go to Sandys log automatically

Part Four: Sign out

Adam & Sandy are done driving and are ready to leave the vehicle.

When you are done team driving, go back to the home page and sign out. This willsign outeveryonein the driving team - only do this when you are all ready to go OFF DUTY.

The Samsara GW22and VG33 gateways have a USB port in them connect with external Samsara devices like a GPS antenna or PM20 power monitor.

The USB port can supply power to devices, however it will not transfer data / communicate with other USB devices.

The fleet overview page tracks all of your vehicles and assets in real-time. Vehicles are displayed on the page by the following 3 icons:

Green arrows mean the vehicle is in motion.

Green circles mean the vehicle is idling.

Black circles mean the vehicle is turned off.

When you click on the vehicle from the map or left-hand sidebar, it will display the vehicle-specific view. On the map, you will see the GPS breadcrumb trail (blue line) showing everywhere the vehicle has traveled over the last 24 hours (default time range). To adjust the time range select the date picker in the top right-hand corner above the map:

Select "Day" for a preset time range

Click on the calendar for a custom range

On the left-hand side of the vehicle specific screen, you will see vehicle-specific information such as fuel and engine diagnostic information.

If you have any questions, please reach out to support or your Onboarding Specialist.

As a driver, you have the ability to upload information to administrators directly from the driver appusing theDocuments feature. A documentcan include one or more photos of paperwork and other information you enter into number and text form-fields (like notes or O/S/D).

To create a new document, follow these steps:

1. Navigate to the Documents tile on the Home Screen

2.Press Create new documentat the bottom of the screen

3. Select the type of document you would like to submit.

4. Press the Add Page button to add photos of your paperwork. You can utilize the Take Photobutton to take a new photo, or the Choose from libraryoption if the photo has already been taken.

6. Continue to fill out each field. All fields with a red asterisk are required.

7. If submitting an eSignature, type your name, then click Next. On the following canvas, draw your signature with your finger, then click Submit.

8. If selecting a date and time, a calendar and clock will appear to allow you to easily choose from.

9. PressSavewhen youre ready to submit the document.

10. Your documents status will change from Pending uploadtoSubmitted once it has been successfully uploaded.

Samsara offers a Trailer Management portal in the Dashboard to allow creation and administration of trailers available for driver selection.

DVIR flow

The Trailer Management portal shows the following information about each trailer:

Trailer Name: this is a unique identifier for each name. It appears on this page how it will appear to your drivers in the driver app.

Linked AG: this is an optional association with a Samsara Asset Gateway for increased fleet tracking and connected visibility.

CreatedBy andCreated On: these shows the date of creation and user who created a trailer, for visibility into the source of data available in this portal

The Trailer Management portal allows the following actions for each trailer:

Edit: this allows updates or edits to the Trailer Name and associated Asset Gateway

Disable / Enable: this allows the trailer to be hidden from selection in the Driver App, or removed to the selection list. Trailers that are disabled from selection will still retain all completed DVIRs and other associated logs. Use this option for trailers created by mistake or trailers no longer in your fleet.

Creating Trailers in Samsara

To create trailers, go to Settings > Trailers & Assets. From this page, you can create trailers individually or in bulk. To create a trailer individually, select Add Trailerand input a name for the new trailer. You may optionally associate the trailer with a Samsara AG at this time (see below).

Creating Trailers Using CSV Upload

To create trailers in bulk, create a CSV file with four columns: ID, Name, Linked AG, and Trailer Selection.

The ID column should remainblank to create a new trailer; only include ID if a trailer already exists in the portal and you would like to update it.

The Name column should contain the unique name for the trailer.

The Linked AG column should contain the serial number of the Asset Gateway you would like to associate to the trailer. Note: the name of the Linked AG will override any trailer name in the Name column.

The Trailer Selection column should say "enabled" or "disabled" for each trailer, indicating if it is available for selection in the Driver App.

Once you're ready to upload your CSV file, please navigate to Settings > Assets and Trailers >Select the More Actionsbutton, thenUpload CSV.

Linking Trailers to Associated Asset Gateways

To link a trailer to an AG, select Edit for the trailer and select the desired AG from the dropdown list of AGs in your fleet.

Disabling Selection for Specific Trailers

To disallow selection of the trailer in the Driver App, while retaining all records for the trailer in the Samsara system, select the "Disable" button for the trailer. If you later decide to enable the trailer, you can select the "Disabled" tab of the trailer list and select "Enable" for a single trailer.

Enabling Trailer Selection for Driver App

You can turn on or off trailer management for your fleet using the switch at the top of the Trailer Management portal.

Note: This will change the appearance of some pages in the Driver App. It will add a "Trailer" tab to the Vehicle Selection screen, and allow DVIRs to be completed for a trailer alone. To avoid confusion, it is best to ensure your drivers understand these changes before making this change.

To learn more about Trailer Selection in the Driver App before turning this on for a fleet, read our Knowledge Base article.

Maintenance with Trailers

With trailer selection, DVIRs for trailers will be reported alongside DVIRs for vehicles, with defects and resolutions following the .

Viewing Trailer DVIRs

Trailer DVIRs can be found in the Dashboard under Fleet > Maintenance > DVIR.

DVIRs are listed here for the vehicle or trailer that the driver had selected when creating their DVIR.

Samsara dash cams are HD cameras designed to improve fleet safety, exonerate drivers and lower accident-related costs. Cameras allow fleets to see photos and videos recorded when a vehicle is on a trip.

Before requesting a video retrieval please note the following

The camera and gateway must be connected.

CM11, CM12, and CM31 models can hold up to 24 hours of footage and CM22 and CM32 models can hold up to 40 hours of footage.

Videos will not be available for retrieval after these drive times are met.

Enabling camera audio in CM22 and CM32 models will reduce available storage to 37 hours.

Cameras only record while the vehicle is on a trip.

The trip must be completed before a retrieval can be made.

Requests from an in-progress trip cannot be made.

A video retrieval pulls 60 seconds of video starting at the time selected in the retrievalrequest. Please see Requesting a Hyperlapse to request video for a longer period.

Requesting Video

1. Navigate to Fleets > Reports > Video Retrieval

2. Click Request Video Retrieval

3. Select the vehicle, date and timeof the incident

You will get 60 seconds of the video starting from the selected time.

You may need to make several requests to cover a longer time frame.

4. Click Request

Video Status

Waiting on device-Waiting for the device to power on and find the proper connections to upload the video

Please note that the vehicle must be on for the video to upload

No video found - This can happen when:

There was no trip during that time frame so the camera was not recording

The video during that time frame has been overwritten

The request is from an in-progress trip

Completed- The video was successfully uploaded to the cloud

How Long Does it Take for a Video to be Retrieved?

As noted above, the gateway and camera must be connected for a video to be retrieved. Once a connection has been made the vehicle mustbe powered on for the gateway to upload the video to the cloud.

A number of factors might slow down the video retrieval:

Is the vehicle at a location with a good cellular connection?

How many videos were requested at once?

Requesting a large number of videos at once for one gateway can cause the video retrieval to slow down substantially. For quicker video retrieval, do not make more than three video requests at once.

Additional Resources:

Samsara Docs Page -here you'll find Vehicle Gateway specs, as well as specs for all other Samsara products, along with cabling installation guides.

Which cable do I need to connect my gateway?

Saving Hard Copies of Hours of Service Logs for Drivers

As a driver, you have the ability to save your Hours of Service logs for the past seven days for your own records in the Samsara Driver App. Additionally, drivers can print or export their Hours of Service Logs in the Driver Portal.

Here are the steps in the Driver App:

1. Once you sign in and confirm your vehicle on the driver app, navigate to the Hours of Service (HOS) Screen. Then, tap on Transfer Logs.

2.Then, add your own email address as the recipient and/or comments. Lastly, tap onSend Logs.

Shown below is an example of how your logs will appear once the email has been received.

Feature Description

Admins can create DVIR templates with custom defects and assign them to individual vehicles or trailers.

These defect lists will then reflect in the Samsara Driver App for the vehicle or trailer they are associated with.

How it Works

Navigating to DVIR Templates

Settings DVIR Templates

View / edit templates

View / edit assignments

Creating a Template and Custom Defect

Templates

Create Template

Select from:

Start from Empty (no defects selected)

Start from Existing (some defects selected)

Name Template

Type in Defect

Add Section to where Defect belongs

Select +Add defect

Defect will automatically be selected

Add / Select Defects to create full template

Hit Save

Assigning a Template to a Vehicle or Trailer

Assignments

Filter for Tags or Vehicle Type as desired

Select specific vehicles or trailers

Assign template

Select template for vehicle or trailers

Driver App: DVIR

The defects section in the DVIR will now reflect the DVIR Template associated with that vehicle or trailer

Technical specs

US customers need Driver App Version u50+

EU customers need Driver App Version u52+

Below are the most common cables required broken down by vehicle type and model year. If your vehicle is not covered below, please contact Samsara support.

Heavy Truck and Bus

Model year 2017+:

Kenworth, Peterbilt, Western Star: ACC-BJ1939-2Y2 (nine-pin, green connector), orACC-BJ1939-Y0

Volvo, Mack, Prevost: ACC-BJ1939-VM, OBDII style connector

GMC, Isuzu, Hino, Mitsubishi, UD:ACC-BOBDII-Y1,OBD-II L-mount cable

All other manufacturers: ACC-BJ1939-2Y1 (nine-pin, green connector), orACC-BJ1939-Y0

Model year 2006 - 2016:

Kenworth, Peterbilt, Western Star: ACC-BJ1939-Y2 (nine-pin, black connector), orACC-BJ1939-Y0

2013-2016 Volvo, Mack, Prevost: ACC-BJ1939-VM or ACC-BJ1939-Y1 (contact Samsara support for clarification)

GMC, Isuzu, Hino, Mitsubishi, UD:ACC-BOBDII-Y1,OBD-II L-mount cable

All other manufacturers: ACC-BJ1939-Y1 (nine-pin, black connector), orACC-BJ1939-Y0

Model year 2002 - 2005: ACC-BJ1939-Y1 (nine-pin, black connector), orACC-BJ1939-Y0

Model year 1996 - 2001:CBL-VG-BJ1708, six-pin, grey connector

Model year pre-1996: ACC-BPC,Non-diagnostic power cable

Car and Light Truck

Model year 1996+:

Saturn:ACC-BOBDII-Y2, OBD-II clip cable

All other manufacturers:ACC-BOBDII-Y1,OBD-II L-mount cable

Model year pre-1996: ACC-BPC,Non-diagnostic power cable

CBL-VG-BJ1939-Y0

Video

Install

Below is some information on how to print a DVIR report from your Samsara dashboard.

Navigating to your DVIR's

All of the Driver Vehicle Inspection Reports (DVIR) for your fleet can be found fromFleet > Maintenance > DVIR

Print a DVIR

You can print the report a few different ways:

Select the print button in your browser

SelectCtrl (control) + P on your keyboard

You can also save as a PDF by changing the destination on the print screen.

The following release notes refer to updates made to the cloud.samsara.com dashboard.

December 2019

New

The new Reports Summary page puts all of your reports in one place and enables you to search for them by name, category, or description

You can now create custom DVIR templates to templatize DVIRs for specific vehicles and trailers

Dashboard admins can streamline drivers workflow and improve data accuracy by adding date and time pickers to each Document.

Updated

You can now download data from the Utilization Report in an hour-by-hour view or in a summary view

The Utilization Report can be customized to reflectthe working hours of assets at a device level. Previously the report could only be calculated on a 12 or 24 hour work day.

For municipalities where required, speed mentions on the dashboard can now be masked

It's now possible to view historical fuel levels on the vehicle overview page

Bug fixes

NA

November 2019

New

New scheduled report available: monthly IFTA report

You can now assign drivers to a vehicle using the Samsara ID Card Reader and unique Driver ID card - this appears under trips in the dashboard

New report available:Coaching Effectiveness Report

Camera IDuses facial recognition and our advanced algorithms to automatically identify and tag drivers to vehicles, trips, and event footage. The new Driver Assignment report supports bulk driver assignment.

New alert:Maintenance staff can now receive alerts for all defects, not just ones that are marked unsafe

New Scheduled Report: Unassigned HOS Report

Updated

Safety managers automatically receive an email whenthey'reassigned to a harsh event, with a link to the video to review in the dashboard

DVIRs now allow direct DVIR resolution by maintenance staff on the DVIR without needing to create a new DVIR

Shipping IDs and Trailer Numbers will now automatically carry over from day to day on HOS logs

Via the Trailers and Assets settings in the dashboard, you can now set your own limits for the number of trailers a driver can select for their day andyou can now turn off the ability for drivers to create trailers from the Driver app

The Dispatch tab now provides visibility into Hours of Service along with improved sorting and the ability to search for specific vehicles

When you create or edit a route, you can now click, drag, and drop to rearrange stops into the order that you need

October 2019

New

Carriers can now designate a geofence as a "yard" and all unassigned segments that are contained in this geofence will be automatically annotated as "Yard Move," thus saving time

Added a new alert for unassigned driving. Once configured in settings, if a vehicle moves without a driver assignment, this will fire an alert.

Added a printable coaching summary tool that lets you view the coaching history for each driver along with a summary of each coaching session

Admins can view and edit their payment information directly in the dashboard (as long as they pay via credit card or bank account)

Updated

The definition for arrival and departure at a route stop will now be strictly geofence-based (disregarding vehicle speed)

Existing routes can be copied, making it easier tomodify existing plans, create referenceable route templates, and assign the same route to multiple drivers or vehicles

We've made it easier to manage unassigned driving segments on the Unassigned HOS Report by adding a filterable pending tab, dynamic distance and time fields, and improved search and filter capabilities to the entire report

Customers with wake on motion enabled for AG45s can now set alerts for when an AG45 starts or stops moving

Mechanics and drivers can now resolve individual defects in any DVIR

MadePerformance improvements to the Summary Report, Activity Report, and Time on Site Report

Improved CSV format for Time on Site by Site scheduled report

Bug fixes

Fixed a bug that prevented the creation of repeating routes

September 2019

New

Added a trip-level summary of speeding across different severity buckets. The goal of the speeding report is to help users understand when, where, and to what degree their drivers are speeding

Launched an entirely new set of API endpoints that standardizes the structure of our API, thereby improving usability for developers who build applications or integrate with Samsara.

Admins can bulk upload alert contacts

Added ability to configure fuel level alerts and receive notifications when a vehicles fuel level falls below a certain fuel level percent

Updated

Carriers can now queue up edits before a driver certifies a log

Users of messaging can see the timestamp of when a driver has viewed a message, providing more visibility into when the driver actually received the message

Users with dual-facing cameras can now enable driver-facing stills via a toggle option on the Cameras/Safety settings page

Bug fixes

Null values on the fuel usage report now sort on the bottom of the list

August 2019

New

Vehicles have been added as a category within the Dormancy, Inventory, and Utilization reports

The Utilization report now has a tab for powered equipment that calculates usage of a machine based on engine hours

Added ability to customize check in schedule for AG45s

Added two new safety related scheduled reports: theDriver Coaching Reportand theSafety Manager Coaching Report

Updated

VGs can now be easily replaced

Bug fixes

July 2019

New

bulk admin uploadto allow you to add or update multiple admins at once by uploading a CSV

From the Fleet Overview map you can now toggle off and on geofences, as well as view and edit geofences and addresses

You can now view your Utilization, Dormancy, and Detention reports for Trailers on the Summary Report screen

Updated

CM31 and CM32 dash cam users can now customize the speed sensitivity that will trigger the detection of rolling stop events

Password requirements have been strengthened for new Samsara dashboard users and users who reset their passwords

Theres now an indicator line on the Driver Safety Report to show when your driver was last coached using ourcoaching tools, making it easier to see the impact of coaching

Planned vs Actual report now shows deviations from the plan at the stop level in addition to the entire route

Bug Fixes

June 2019

New

Documents can now be exported to a CSV file

Admins can create custom dashboard roles and associated permissions under Settings

Under Reports Assets Inventory, theAsset Inventory Search allows you to find the closest assets based on an address, radius criteria, and dormancy.

Updated

General Settings Page has been redesigned to improve organization

Bug Fixes

None to report

Samsaras Dispatch feature allows you to identify the best vehicle to complete a dispatch, create a route, and assign to a driver in real-time. Dispatching can be done in two ways on the Samsara dashboard: By address, or from any map.

By Address

To dispatch a vehicle to a location in your Address Book, navigate to the Dispatch page (Fleet > Dispatch). From the dropdown, select an address book entry that you would like to dispatch a vehicle to. Samsara will calculate approximate drive times for your fleet, allowing to select a vehicle based on arrival time from current location. Select the vehicle youd like to dispatch, create the route, and send it to the driver.

Here is an article on how to Create a Route.

From any Map

To dispatch from any map in the Samsara dashboard,right-click on a point on the map and select Dispatch a vehicle here.Samsara will bring you to the Dispatch screen and allow you to choose a vehicle based on arrival time from current location. Select the vehicle youd like to dispatch, create the route, and it'll be sent to driver or whomever selected that specified vehicle.

Please note that when selecting a driver to dispatch, it will show you their HOS data:

By using the Documents feature in the driver app,your drivers can send information back to your office staff. A document can include photos and text that your drivers can enter into their app for a variety of different reasons.

To create Document types or view Documents in your Samsara Cloud Dashboard as an administrator, navigate toFleet > Reports > Documents.

Downloading Documents to a CSV File

Creating a New Document Type

There are two ways to create a new document type in the dashboard.

1. Click Create new document type >Create Custom Document Type- this starts the process with a blank form.

2. Click Create new document type > click an option from Create from a standard document typeto work off ofsix standard document types as a template.

3. Name the document type.

4. Click Add Field to determine what types of information can be submitted in this document type:

Number field: this field type will prompt the driver to enter a numeric value with an allowance of decimal places you choose.

Text field: this field type will prompt the driver to write any text here.

Photo field: this will prompt the driver to take a photo or upload a photo from their device's gallery.

Multiple choice field: this will prompt the driver to select one of multiple options you create here.

Signature field: this will prompt the driver to type their name and draw an eSignature with their finger in the app. Rotating the device to landscape mode will enable a wider field for capturing a signature.

Date/time field: this will prompt the driver to input a date and time.

5. Name each field.

6. Mark each field as required or not required.

7. Drag and drop fields to rearrange the order of the document type.

8. Save.

Document Types can be deleted or edited later under theDocument Types tab. Note that this will not impact any previously submitted documents and will only change the form presented to your drivers in the future.

Using Document Types in the Driver App

On the driver app, navigate to Documents > Create new document.The document types that have been created inthe dashboard will be available here.

A red asterisk will delineate the fields that are required. All required fields must be entered in the driver app in order to save a document submission.

Click here for a complete driver's guide.

Viewing Submitted Documents

After drivers submit documents in the driver app using your Document Types, they will be visible under Fleet > Reports > Documents > Submitted Documents. Use the calendar at the top right of the screen to filter submissions by date.

Click on a submission to view it in detail.

How to Download Documents Data

To learn how to export document data, please refer to our article on.

Please note that we have adjusted our hours to allow our employees some well deserved time off during the holiday period. Normal support hours will resume on January 6th. We apologize for the inconvenience, and we will respond as soon as possible.

Our holiday hours will be as follows:

12/23, 12/26, 12/27, 12/30, 01/02, and 01/03: 12am - 10pm PST

12/28 and 12/29: 12am - 5pm PST

12/24 and 12/31: 12am - 12pm PST

12/25 and 01/01: CLOSED

Por favor, tenga en cuenta que hemos actualizado nuestras horas para permitir a nuestros empleados un merecido tiempo libre durante el perodo de vacaciones. Las horas normales de asistencia se reanudarn el 6 de enero. Pedimos disculpas por las molestias y le responderemos lo antes posible.

Bitte beachten Sie, dass wir unsere Arbeitszeiten jetzt aktualisiert haben, um unseren Mitarbeitern whrend der Ferienzeit eine wohlverdiente Auszeit zu gewhren. Die normalen Supportzeiten werden am 6. Januar wieder fortgesetzt. Wir entschuldigen uns fr die Unannehmlichkeiten und werden so schnell wie mglich zu dieser anfrage antworten.

Houd er rekening mee dat we onze openingstijden hebben aangepast om onze werknemers welverdiende vrije tijd te geven tijdens de feestdagen. De normale openingstijden worden hervat op 6 januari. Onze excuses voor het ongemak en we zullen zo snel mogelijk reageren.

Nous vous informons quen raison des ftes de fin danne, nos horaires dassistance changeront jusquau 6 janvier 2020. Nous nous excusons pour la gne occasionne et nous vous rpondrons dans les meilleurs dlais.

From the Samsara Support team, Happy Holidays!Felices Fiestas!Excellentes ftes de fin d'anne!Frohe Feiertage!Prettige Feestdagen!

The CM31 and CM32 are high-definition, Internet-connected dash cameras designed to prevent accidents, exonerate drivers, and lower fleet costs. The CM31 has awide-angle camera that captures outward-facing video, while the CM32 has dual-facing cameras that simultaneously capture driver- and outward-facing video and automatically upload and analyze footage of accidents, harsh driving, and other events of interest.

Click on these links for more helpful information:

CM31 Datasheet

CM32 Datasheet

Installation Guide

More Knowledge Base Articles

here

In the case that you need to troubleshoot your CM31 or CM32, here are some steps to take based on the behavior observed.

Click on the behavior below:

Missing trip stills

The image is black, dark, or blurry

The video retrieval failed

There is no audio in the video retrieval or harsh event video

Missing trip stills

Ensure that the cord is securely plugged into both the gateway and the camera.

Complete a physical reboot by inserting a pin or paperclip into the hole on the bottom of the camera for 20 seconds.

If image stills continue to not populate, please reach out to Support at support

The image is black, dark, or blurry

Check the camera for physical obstructions. ie. is there tape on the lens or is the windshield dirty?

Check the trip stills to see if the image has always looked this way or if it has worsened over time.

Reboot the gateway by unplugging for 15 minutes and then plugging it back in.

The video retrieval has failed

Click to see a how-to on video retrievals.

Ensure that the vehicle was on a trip, or moving over 5 MPH at the time requested.

If you are requesting a hyperlapse that spans over time in which the vehicle was not on a trip, try requesting for only times in which the vehicle was on a trip.

Ensure that the vehicle has not driven more than the storage parameters permit (24 hours for the CM31 and 40 hours for the CM32).

There is no audio in the video retrieval or harsh event video

Audio is a feature only available for the CM22 and CM32 models.

Check if audio is enabled for the entire organization: Settings > Safety > "Audio Recording" should be toggled on. If this was not turned on prior to the time requested, audio will not be available.

Samsara uses the concept oftags to create logical separation of drivers, gateways and sensors into appropriate groupings.

Most configuration happens at the tag level, such as alerts, reports, and dispatch all. However, administrative roles can be set at both theTaglevel and the Organizationlevel and can be used for several different purposes.

Below is a description of each of the different types of administrative roles, how to configure them, and the specific levels of access that each role receives:

Organization Admins:

To create a new Organization Admin, select Settings > Admins > +Add an organizational administrator.

Enter the email address for the new administrator, and select the role that this administrator should receive. The screenshot below shows the screen for creating a new Admin, and the descriptions below that outline what each role means.

Organization Full Admin:

Organization full admins have the ability to make any and all configuration changes throughout the entire organization. Some changes include adding drivers, renaming devices, creating/deleting tags, and changing anything in the orgs Settings page. Organization full admins have full access to all tags within the organization.

Org Full Admin (No Dash Cam Access) has access to what is described above with the exception to viewing or retrieving dash cam images or footage.

Read-Only Admin:

Read-only administrators have the ability to view everything across all tags in organization, but are unable to make any configuration changes.

Read Only Admin (No Dash Cam Access) has access to what is described above with the exception to viewing or retrieving dash cam images or footage.

Dispatch:

Dispatch Admins have read-only access to the Fleet section of the Dashboard, minus the Reports and Maintenance tabs, and with the added ability to dispatch vehicles to a particular location from the Dispatch tab.

Maintenance:

Maintenance Admins have limited access to the Environment and Fleet sections of the Dashboard (minus the Reports tab). They have the addedability to view the maintenance logs and create new entries under the Maintenance tab, as well as the ability to edit sensor informationunderthe Environment tab.

Tag Admins:

Administrators added to a specific tag are unable to access gateways, drivers, and/or sensors outside of that tag. The exact same concepts of Maintenance, Dispatch, Read-Only and Full administrators exist, except at the tag level, rather than at the organization level.

To create a new tag administrator, select Settings > Tags> +Add user to tag in the tag you want to add a new tagged admin. Enter the email address and select the role for the taggedadmin.

Samsara is excited to invite you to try our newest support channel -Live Chat! Have a question you need answered but don't have time to pick up the phone or send an email? Start a chat with one of our Technical Support Engineers.

How do I access Live Chat?

After signing into your Samsara Cloud Dashboard, select theSupporttab. This will redirect you to the our Knowledge Base in a new tab. In the lower right hand corner, you'll see a button forLive Chat.

Please keep in mind live chat is best for answering simple, how-to type questions, like "How do I edit a driver's HOS log?" or "How do I activate my gateway?". The live chat widget will remain as you navigate through the Knowledge Base to different articles.

What are the hours of operation?

Live chat is available M-F 6am-6pm PST. Have something more complicated? Our dedicated Support Team is here to help you as usual by phone or email, 24 hours a day M-S.

Troubleshooting Your AG41

The AG41 Unpowered Asset Tracker is ideal for monitoring high-value mobile assets including rail cars, intermodal containers, construction equipment, dumpsters, portable toilets, lifts, etc. It features a GPS check-in per day, a high-capacity battery that lasts 2 years and a waterproof and ruggedized enclosure.

Click these links for more helpful information:

Datasheet

AG41 Installation

More Knowledge Base Articles

support

In the case you need to troubleshoot your AG41, here are steps to take based on the behavior observed.

Click on the behavior your AG is exhibiting below:

Not showing a location/stale location

Check-in rate is incorrect/Not checking in

Not Showing A Location/Stale Location

Check on the physical installation. Is the cap secured?

Verify the battery status on the Samsara Cloud Dashboard

Perform a hard reboot: remove and reapply asset gateway cap

Contact support if your AG24 does not update with a location

Check-in Rate is Incorrect/Not Checking In

Verify the check-in rate in the gateway settings

Verify the battery status on the Samsara Cloud Dashboard

Perform a hard reboot: remove and reapply asset gateway cap

Contact if your AG24 does not check-in

There are times when Fleet Managers are interested in reviewing longer spans of drive time than the standard one-minute video retrieval. Hyperlapse is an innovative way to enable up to one-hour footage retrievals without sacrificing expedited, streamlined review.

Hyperlapse videos allow you to quickly review footage, find important events, or zero in on incidents that are more than a minute long. They are a great tool if you are not sure when an incident happened. Using the time overlay on Hyperlapse footage, you can zoom in on a particular time frame by following up with a standard one-minute retrieval at that start time.

To access this feature, go to Fleet > Reports > Video Retrieval.

Click Request Video Retrieval.

Select the vehicle, date, and start time for the incident of interest. At the bottom, toggle on Request hyperlapse.

If the video is available, a green checkmark will be displayed:

Specify a duration. You can request hyperlapse videos ranging from 5 minutes to 1 hour of drive time. Longer durations will require more time to process and download, so the more specific the duration, the more efficient the retrieval time.

The time overlay is available in the bottom left corner of the video. This can help identify the exact time frame an event occurs:

In Summary

In accordance with the ELD mandate, edits to a driver's log cannot be suggested until after the driver has certified their log.

Beginning on December 18th, 2017, the following steps are required to complete an edit:

A driver certifies their daily log

The carrier makes corrections to the driver's log

The driver is notified of the changes and can accept or reject the suggested corrections

Please note:

You cannot suggest corrections to a log that has not yet been certified by the driver. See "Uncertified Logs & Queued Edits" below for more detail.

Drivers cannot edit certified logs

Admins can edit up to 30 days of certified logs (the driver will be prompted to accept/reject these edits)

ELD Mandate on Driver Approvals

The ELD mandate requires driver approval of edits suggested by a carrier. Specifically, 49 CFR 395.30 (d) 1-2 requires:

"A driver must confirm or reject any proposed change... in order for any motor carrier-proposed changes to take effect."

"A motor carrier may not request edits to the driver's electronic records before the records have been submitted by the driver."

Samsara complies with this regulation by allowing carriers to suggest edits to a driver's log only after it has been certified.

How it Works

Driver approval introduces significant changes to the correction process used by devices prior to the mandate. We've made it simple to conduct this process using the steps below.

Step 1: Driver Certifies their Log

At the end of a driver's day, the driver certifies their log from the HOS > Log screen in the Samsara Driver app.

Step 2: You Make Corrections in the Dashboard

Navigate to Fleet > Reports > Driver HOS, then click on the driver and date range of interest.

Certified Log

Once a driver has certified their log, the "Missing Driver Certification" violation will be cleared and a "Certified by..." timestamp will appearabove the log itself.

To make a correction:

1. ClickEdit near the top-right corner of the log, or to the right of any individual segment

2. In the following window, select a Start and End Timeof the edit (this selects the beginning and end of the segment you are modifying). You may click the left and right arrows to quickly jump to the next time segment.

3. Select the Status you want to apply to this time segment (if only editing vehicle assignment, you can leave the status as is).

4. Select the Vehicle that should be assigned to the driver during this time segment. If the current vehicle assignment is correct, select 'Unchanged.' To remove a vehicle assignment, select None.

5. Type a brief explanatoryRemark about the edit.

6. Click Save.

7. Once the correction has been saved, a Show Pending Editsand HidePending Edits option can be used to toggle between views of the original log and the corrected log. Your pending edit will be highlighted yellow until it is reviewed and accepted by the driver.

Uncertified Logs & Queued Edits

As required by the ELD mandate, the carrier cannot suggest edits to an uncertified log, however you can still queue edits for a driver to review upon certifying their log.

Queue an edit to an uncertified log by following the editing workflow above. While you work on the edits a bubble will appear in the editing window advising you that the log is still uncertified. As soon as the driver certifies their log, they will be prompted to review your edits.

Step 3: Driver Reviews Corrections

Once a correction has been saved by the carrier, the correction is pushed to the driver's mobile device in the Driver App.

1. The driver see will a red banner labeled "Review Carrier Edits" on the main HOS screen as well as on any individual log where pending edits exist.

2. The driver taps"Review Carrier Edits" to Accept or Reject the edits.If they do not view the edits here, they are prompted again immediatelybefore Sign Out.

3. The log you edited will open,prompting the driver to review your changes and re-certify. They can switch betweenEdited Log andOriginal Log to compare your changes with the original.

4. If more than one edit exists on the log, the driver may tap the checkmark or x next to each edited segment to accept or reject that individual segment. To reject all edits, they must tap thex next to each edited segment.

5. The driver selects "Certify and Submit" at the bottom of the screen.

6. If more logs exist with pending edits, tapping Certify and Submit will then direct the driver to the next log needing review. They can click Skipat any time to move on to a different day orCancelto exit this screen.

Step 4: Log is Corrected

Once the edits have been accepted by the driver, the "Show Pending Edits" button is removed from the driver's log in the Samsara Dashboard, and the driver's log is updated on their DOT Inspection screen in the Samsara Driver App.

You can also reference our Editing Logs for Admins training video below.

The maintenance schedule page is where you can create planned preventative maintenance tasks.

To navigate to the maintenance schedule selectFleet > Maintenance > Schedule.

To add a preventative task, select+Add a schedulebutton.

A pop-up box will appear. Insert a title, description, and select the interval (mileage, days or engine hours) between maintenance.

Apply the schedule for a vehicle(s) or an asset(s) by using the search orAdd vehicle/assetsdrop-down.

You will now be able to see all of the scheduled maintenance tasks,intervals, and amount of configured vehicles. You can sort by maintenance type, interval, amount of configured vehicles.

To edit a scheduled maintenance task, select click theEditbutton.

In the case that you have retired a vehicle or you have a temporary rental vehicle that you would like to install a gateway in that has previously been used in a different vehicle, please follow the steps below to ensure that your data is logged appropriately in the dashboard.

Please note: these instructions only apply for previously-installed gateways and vehicles. Please use installation instructions for initial gateway installation and setup.

Note on Vehicles vs. Gateways

Gateway: the Samsara device which collects GPS, sensor, diagnostic, and dash camera data. The gateway sends data to the Samsara Dashboard.

Vehicle: the object in the Samsara Dashboard which contains the historic and current GPS, HoS, sensor, diagnostic, and dash camera data.

Moving a Samsara VG from One Vehicle to Another

In the Samsara Dashboard, deactivate the gateway from the old vehicle: go to Settings > Gateways and find the Gateway in the table. On the right side of the table, select the three dots and select "Deactivate Gateway". *Make a note of the serial that you deactivated.This will retain all drive data to this vehicle, and allow you to configure the gateway to save all new data to the new vehicle.

Install the Samsara VG in the desired vehicle. Do not drive the vehicle until you have completed all of the tasks below.

Reactivate the Gateway into your organization. You can do this through cloud.samsara.com/activate or by going toSettings > Gateways and selecting "Activate Devices".

[Optional] Re-name the Vehicle associated with the Gateway.On the right side of the table, select the three dots, and then select "Settings". Enter the Vehicle Name into the box, and select Save.

You may now drive the vehicle. All driving, GPS, diagnostics, and maintenance data from this point forward will be saved to that vehicle.

The old vehicle will still show on theGateways page, but if you wish to not see them in the list, you can selectHide Unpaired Assets to temporarily remove those vehicles without a gateway from your view.

*in the below example, Bamboo is the vehicle with the deactivated gateway, and Bonsai is the new vehicle with the original gateway installed

In Summary

The ELD mandate requires that a user manual and driver instruction sheet are available in the vehicle's cab

Electronic copies of the manual can be electronically distributed to drivers from the Samsara archive: User Manual | DOT Instruction Sheet

ELD Mandate: Required In-vehicle Information

In 49 CFR 395.22, the ELD mandate requires that every ELD-equipped vehicle must have documents describing how a driver can operate the device, including:

A user manual for the ELD

A driver instruction sheet describing:

How to operate the ELD in the event of an inspection; and

ELD "malfunction reporting requirements" and "recordkeeping procedures during ELD malfunctions"

While the user manual can be electronic (i.e. on the device), for customers who have purchased Samsara devices before the ELD implementation date, Samsara is making ELD Cab Kits available to its customers free-of-charge, while supplies last.

Printing the Kit or Distributing an Electronic Copy

Printing The Kit

You can print both of the required materials at any time from the Samsara website at the links below:

Driver App User Manual

DOT Instruction Sheet

Using an Electronic Copy of the Manuals

The FMCSA has also clarified that the manuals may be made available to drivers in the vehicle in electronic form. Downloading a copy of both manuals to devices running the Samsara app will also allow you to meet this requirement.

Samsara's ELD Cab Kit

Samsara's ELD Cab Kit can be requested through your Samsara Sales Representative. It includes both of the printed materials required by the mandate.

The ELD Cab Kit can be requested in a 5-pack or 20-pack (5 or 20 pcs).

Follow these instructions to create a driver profile for your fleet. Once created, all driver information may be updated from the Driver page in Settings:

Sign in to your Samsara Dashboard at https://cloud.samsara.com

Select the Settings tab.

From Settings, you will want to select the Drivers page located under the Driver App tab on the left-hand side

Once on the page with the list of drivers, select + Add a driverto access the driver creation form:

After entering all pertinent information, select Save at the bottom of the form.

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Updating Driver Information

Once a driver's account has been created, the driver's profile information can be edited using the Editbutton next to a driver's account name.

If you would like to Import or Update Drivers in bulk, please click .

With Scheduled Reports you can get all your reports on the go. These reports can be emailed weekly or daily.

To create a new Scheduled Report, select Settings >Scheduled Reports > Add a Scheduled Report.

From there, create a New Scheduled Report Plan. Here are the steps:

Select the type of report you want to receive

Apply Tags to the report (Optional)

Select thefrequency you want to receive that report (Daily or Weekly)

Specify the Day(s) and Time that you want to receive the report

Lastly, enter the recipient that you want to receive the report

Below is an example of the scheduled reports page:

Here is a preview of the Scheduled Report when sent to email:

If your fleet has vehicles equipped with the CM-22 or CM-32 Dual-Facing Samsara Dashcams, you can use Camera ID to assist you in assigning Unassigned HOS.

Initially, you will have to manually identify drivers to ensure accuracy when lighting, body pose, clothing, and other physical attributes change.

After identifying and assigning a driver 5-10 times to train the Camera ID, Samsara's dashcams will begin automatically recognizing and assigning their names with their faces with high accuracy. You will now see the name of the driver recognized by the dashcam within each driving segment in the column labeled Camera ID:

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Now, when selecting Assign for each driving segment, you will notice within the driver selection box a Suggested driver is chosen, identified by Camera ID. (note: driver's face is blurred to protect driver privacy)Select a duty status and click Save to confirm the segment assignment.

Some additional info:

Per ELD mandate, Camera ID does not automatically assign drivers to unassigned HOS segments, therefore admins will still be required to confirm whether the suggested driver is accurately displayed.

If an assigned driver is recognized incorrectly the correct driver will not be able to overwrite existing driver assignments, therefore if a driver logs into the driver app and selects the wrong vehicle, the driver or fleet admin will have to fix that assignment manually.

Assigning a driver to a trip will not automatically assign a corresponding unassigned HOS segment. However, assigning an unassigned HOS segmentwillassign that driver to any corresponding trip.

To learn more about Camera ID, .

A Fleet Administrator is able to change a drivers password for their Driver App on the cloud.samsara.com Dashboard.

Navigate to Settings > Drivers.

Select Editto the right of the Driver's name.

Scroll down until you seeDriver App Login

Click onChange Password

Enter in the desired password

Passwords are case sensitive and can be changed as needed

Be sure to scroll down andSave.

In theDriverssection, you can create your drivers logins and enter in the necessary DOT information. here

In the upper right corner of theDriverssection, select+ Add a driver.

Here you will enter in:

Driver Name

Phone number

Drivers Licence Number

Drivers License State

Driver App Username and Password

Drivers will need to enter this every time they log into the app

Each Driver Username is unique, if you get an error, please try a different username

Some optional settings are:

Turning on Personal Conveyance or Yard Move. Learn more here.

Setting a driver timezone if they often drive in a different time zone than the home office.

You are also able to bulk upload Drivers by following the instructions.

When you are done, scroll to the bottom of the page andSave.

Once you've enabled theWi-Fi Hotspot for your vehicle gateways, your drivers can access the hotspot from their mobile devices. As an administrator, you can also verify a driver is signed into and using the hotspot to manage daily tasks in the Samsara Driver App.

Steps to Verify Usage of Wi-Fi Hotspot

1. Navigate toFleet > Overview and select a vehicle.

2. On the specific vehicle's page, you'll seeConnected hotspot clients.

Below are two images of one connected and one not connected.

Setting Up Wi-Fi Hotspot

Note:If you need to set up your Wi-Fi hotspot, please reference our article on